i can think of nothing that would improve on my experience with the drop off of the truck i rented from u-haul, i want to thank every one at u--haul who helped me with the truck i rented, THANK YOU ALL!!!JAMES WESLEY A.
Customer Reviews for East Avenue Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Hector was very helpful and is a very nice person.Michael H.
Everything went smoothly as expected. Went out of his way to assist meKATHERINE E.
El cliente no dejó un comentario.COREY T.
I did not like the location to pick up my uhaul kept changingSHEILA N.
I did not understand that the vehicle would only be held for one hour. I thought that I had rented it for the weekend, and did not worry about my pick up time. I got a message that I was an hour late, and that my reservation had been cancelled. I then spent the next 45 minutes (#800) on hold - nd then transferred to two other locations, trying to get my reservation back. When I arrived at the location I had rented from, I was still on hold, and my U-Haul was still sitting in the parking lot. The attendant re-assigned it to me, and I drove it off. Anyway - that was a great deal of wasted time and frustration... when you had my card and my ID and my intention to have the vehicle for 3 days.CARON R.
El cliente no dejó un comentario.Charles H.
El cliente no dejó un comentario.MICHAEL R.
El cliente no dejó un comentario.MIKAELA Z.
I was unsuccessful in trying to check in online. Thankfully the gentleman at the location was able to help me. He was very quick and efficient as well as a delight to talk to. I wouldn't hesitate to rent from this location again and will definitely be recommending it to others.AUTUMN R.
Nothing really. Customer service was excellent and I was in and out quicklyREBECCA B.
El cliente no dejó un comentario.Brandon S.
Great customer service. Highly recommendedPAUL A.
The location in Lincoln is great. Very welcoming, helpful and polite. ¡Gracias!Jan R.
El cliente no dejó un comentario.GLORIA S.
The mileage going out didn't match the paperwork and when I brought it up nothing was adjusted.JOY W.
El cliente no dejó un comentario.ROY C.
Truck was filthy. Had to be given second truck, first one wouldn't start.DALE S.
Originally, I wanted to pick up in Sacramento/Carmichael, but the nearest available one-way 15-ft box truck was all the way in Lincoln. It was okay, the vehicle was in good condition and fulfilled my needs.Donald H.
El cliente no dejó un comentario.MARILYN C.
Great customer service! Thank you ðŸ˜ŠDouglas O.
El cliente no dejó un comentario.Misty R.
El cliente no dejó un comentario.Rick R.
El cliente no dejó un comentario.MARK H.
Keep up the good ðŸ‘DANIEL S.
El cliente no dejó un comentario.GARY C.
El cliente no dejó un comentario.LAUREN M.
Truck was not very clean but OK.Michael G.
Great service, always friendly. Quick check in process. They always have the equipment in need. Will use again.LUCA C.
Great and friendly service, quick check in process. I've been using this facility few times, and it has always delivered a great service, with the equipment I needed when I needed it. Definitely will use them again, if needed.LUCA C.
El cliente no dejó un comentario.Jeffrey R.
I drove a total of 9 miles and it took close to 4 gallons of gas cost around 16 dollars when I topped it off before returning it , the last person who rented it must not have topped it off properlyDANIEL S.
I filled the tank to 1/4 but I guess it was a little low when he checked it and so he charged me over $40.00. The truck should be full then all that has to be done is fill the tank back up.PABLO H.
Customer service was greatOLGA G.
Manager didn't even know I was on schedule. He was upset he had to drive me to their RV lot. Unit was dirty w carpet etc he removed and cleaned. Had no overnight parking available said he would tow it. Recommended I go to another uhaul place doe the street. He's a storage facility. He hates renting uhaul. Dozen blankets not in truck as scheduled. Had me drive all the way around to his office. I hand carried the bags of blankets he gave me Also no lock or key on roll up door. I've rented 3 x uhaul in past week. First time w him. What a hassle. Also ur pictures of trucks on none of my three rentals were updated. Had to dismiss and take photos due to scratches on all of my trucks.BRADLEY A.
El cliente no dejó un comentario.Gloria C.
Quick and efficient!LORENA M.
El cliente no dejó un comentario.ANATOLIY S.
Always a good experience when dealing with this location . Great customer service!KENT A.
I was completely satisfied with my recent U-Haul rental experience. The rental process was efficient, the truck was in excellent condition, and the return process simple. The rental agent was very knowledgeable and helpful as well as being extremely courteous.DONALD Z.
Clean, quick and efficient even through COVID.LARA T.
El cliente no dejó un comentario.Terence O.
Excellent Service! I called the person working on Sunday the 13th and mentioned i would most likely not make it back by 4pm close time. He replied with thanks for letting me know. But then I was able to return the appliance dolly with 5 minutes to spare at 3:55pm as he was closing up. This caused him to stay longer past 4pm on a Sunday. The person working remained polite and positiveFRANK M.
I tried to pick up the truck using the mobile pick up option before this location opened, but I wasn't able to, and I had to wait thirty minutes before I could get the truck and start the job. I'm not sure if this was a glitch with the website or something I did wrong when I reserved the vehicle.DOMINIC G.
Busy for a Friday, but the process was quick and painless.LUCA C.
Brakes were really rough. Used hard, not well maintained , rough ride. Dependable but equipment could be better maintained. AC was nice!!Lisa B.
The entire process was fast and simple. Will use again.LUCA C.
El cliente no dejó un comentario.ANKHESENAMUN M.
The manager was very helpful. He recommended alternative moving vehicles for small loads.STEVE L.
I don't understand why but the service wasn't professional or polite. Person behind desk was extremely rude. I have dealt with this person before and he was not like that.Janis A.
Customer service was excellent!Christel J.
El cliente no dejó un comentario.Joseph F.
El cliente no dejó un comentario.KELLIE D.
El cliente no dejó un comentario.EDWARD P.
The reps at this location are great.Edward P.
El cliente no dejó un comentario.KATHERINE M.
Location, truck, and especially the agent were all great!EDWARD P.
El cliente no dejó un comentario.JOY B.
El cliente no dejó un comentario.Richard M.
El cliente no dejó un comentario.SHIRLEY E.
I have rented from them twice and have always been happy. Not sure who bakes the cookies they set out for customers but they are delicious!BARBARA M.
C>lean windshieldBob D.
El cliente no dejó un comentario.CHRISTOPHER M.
I reserved a truck and tow dolly.....the truck was fine but the dolly had a malfunctioning tail light. Waited for another hour while they looked for a replacement.....then I HAD TO DRIVE to go pick it up.....another 20 min away ! Proper Inspection of equipment prior to renting out is needed at this location .Pedro V.
No radio in van!JANE P.
El cliente no dejó un comentario.james R.
El cliente no dejó un comentario.FRANKLIN O.
Uhaul computer system was down which of course slowed the process,, otherwise everything was excellent..ROBERT H.
El cliente no dejó un comentario.JOY B.
El cliente no dejó un comentario.CHRISTOPHER K.
Customer service on phone and app need more improvement!Stephen B.
The online check in process is a hassle. I won't use it again. It could be that the connection was bad in that area...not sure. It kept dropping the information that i was putting in. It wouldn't load correctly. Took us about 20 minutes to check in.Tami M.
El cliente no dejó un comentario.Chris K.
Excellent customer service and opened up earlier than posted. Very friendly. Great job!!!Paul G.
El cliente no dejó un comentario.MICAEL J.
El cliente no dejó un comentario.KENNETH D.
Excellent service, both checking out the vehicle as well as checking it back in. I would definitely recommend East Avenue UHaul! ¡Gracias!JAN R.
El cliente no dejó un comentario.Alyssa T.
El cliente no dejó un comentario.RUBEN G.
Very professional, courteous, and friendly counter person. Hire more like the gentleman at this location.ROBERT K.
Had to drive over 50 miles to get thereMichael A.
El cliente no dejó un comentario.THOMAS L.
El cliente no dejó un comentario.DAVID K.
El cliente no dejó un comentario.Muriel H.
El cliente no dejó un comentario.CHAD V.
The person that helped us was cordial & knowledgeable. Quick and easySANDRA B.
I love the people at the desk here --- always friendly & helpful!MARY O.
We picked up the truck and it was marked that the truck was full even though it wasn't. We were not walked to the truck to double check. My husband filled the truck a little more then it was and we still got charged because it was marked incorrectly. We will not be going back to a location that takes advantage of their customers.BREANNA R.
This is the best and easiest Uhaul! Great service!NINA J.
Worst experience I have ever had. Terrible customer service, truck, and had to drive an hour and a half out of my way to pick up truck with no compensation. I will never recommend this company to anyone.Joshua K.
El cliente no dejó un comentario.Taylor S.
Nothing that I can think of.VICKI V.
While the actual pick up process was fantastic, the reservation process was cumbersome. I was not able to reserve the truck I wanted at the time I wanted. I did not feel that the customer support team on the phone was willing to assist me in locating a truck that would be available for me when I needed it. With all that being said, Griffin was an amazing help at the E Ave U-Haul location. He was very accommodating and even gave me a call when the truck was dropped off so I could come pick up a bit earlier.SAM A.
El cliente no dejó un comentario.EDGARDO O.
I wish they were better about answering the phone.ADAM S.
El cliente no dejó un comentario.LOIS MAE J.
Hector pdid a great job guiding me through the rental process helping me assess materials needed to complete my move successfully.BRUCE F.
Difficult parking, but very nice staff.Eric S.
Nothing that I could see. The trailer I rented was great and the agent was helpful. All in all, A+.Donald N.