El cliente no dejó un comentario.Salvador C.
Customer Reviews for East Avenue Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Victoria H.
Windshield was dirty and covered in dead bugs. Gas tank was at 1/4 tank, which meant I had to fill up before i could do any work. Not an ideal experience. Also, while it didnt cause to much of a delay, my rental was set up as Hand Free, but i had to be driven to a lot where the Truck was stored. After first wandering around to find my truck.Todd T.
El cliente no dejó un comentario.STEVEN S.
El cliente no dejó un comentario.Nelson L.
The person on the counter was rude. He was also not prompt and yet charged us an extra 15 minutes for whatever reason. My booking was at 10am. I arrived at about 9:50am and called the phone number posted on his door because he was not in the office. He checked us in at about 10am but complained that I entered the wrong details on u-haul online - I did not... in fact I didn't enter anything but I suspected u-haul online stored details from past reservations but used incompatible data. Regardless he was rude to us for the inconvenience he had to go through entering our information. He then asked us to follow him about a mile down the road to pick up the truck. By then it was way past 10am. Yet he recorder 9:45am as the pick up and drop off next day. This didn't matter to me since I intended to return the truck the same day, but in light of his attitude, this just adds to the overall negative experience.MARINEL R.
I was Charged for the use of a dolly- there was not a dolly in the truck. If I could have a refund that would be fairDawn K.
El cliente no dejó un comentario.Mike N.
El cliente no dejó un comentario.BRUCE P.
El cliente no dejó un comentario.Stephen H.
El cliente no dejó un comentario.DALE W.
El cliente no dejó un comentario.Jordan M.
The truck needs an alignment.Nicholas L.
Made 2 trips to the office, prior to my trip, to make sure the truck would acommodate my move & I could get my questions answered in person. Both Hector & Griffith were very helpful/professional. On the day I picked my truck up, Griffith was very pleasant to work with & made picking the truck up a good experience...the location was very convenient/close to my home.Beverly N.
Nothing, my experience was great. The associate that helped me was fast and friendlyCharlene D.
Friendly and professional service. Truck was clean and ran well. Will rent again from this location.DEREK S.
El cliente no dejó un comentario.Jennifer H.
I completed the mobile drop off on my phone and put the keys in the drop box. As I was walking away the employee began yelling at me for not checking in with him. I told him I completed everything on my phone and put the keys in the box. He continued to yell at me and tell me that is not acceptable and I have to check in with the front desk. What is the point of having a mobile drop off if you have to contact an employee?Trenton C.
El cliente no dejó un comentario.SCOTT N.
After trying to find a U-Haul site four times, I finally found the one in Lincoln. They were awesome. Answered the phone, were on the site, very informative. It was great!!!!!Barbara M.
All good. Staff is friendly. Thank you!dan H.
$1.00 environmental fee is disingenuous at best and is basically a fraudulent charge for what should be included in the rental price as it is overhead and not a spurious "fee." U-Haul should be ashamed of itself for adding such a fee...most people just overlook it and pay it but just know it is noted and leaves a bad taste toward U-Haul corporate.Scott T.
El cliente no dejó un comentario.wanda H.
Surprisingly comfortable to drive and pretty decent on the gas mileage.Gregory D.
The rep was beyond rude, like this had to have been in the top 5 worst encounters with a customer service representative in my life. He made me and my friend that was with me very uncomfortable with his mean spirited comments. Apparently I'm supposed to guess when it's too late to add blankets to my order, because he never asked if I wanted to add add-ins, but he was very comfortable letting me know I should have asked a few minutes prior when I mentioned it. He then let me know there would be a $25 fee if I did not fold the blankets upon return. This gentleman clearly does not like his job and takes it out on the customers- I would be shocked if you haven't received similar feedback in the past.Beau B.
El cliente no dejó un comentario.Chris L.
Stop dictacting how long a uhaul should be rented for. If I want a uhaul to move to Vegas in a day I expect equal charges to a day not an algorithm that decides how long it should take me to moveSteven R.
El cliente no dejó un comentario.Lark E.
Clean the windshieldDANIEL S.
El cliente no dejó un comentario.Jim H.
I reserved 10 moving blankets and there were none available and I was really counting on them and I was loading up immediately so I had no time to find any. Furniture was damaged as a result.Wes F.
El cliente no dejó un comentario.Kerri M.
Worse customer service ever!VEASNA N.
Griffith was a very nice young man.MICHAEL H.
Fast service and clean, however ordered blankets were not available so that's reason for 4 stars but service was good. Attendant without asking even moved adjacent trucks to make it easier to get our truck out of its parking spot.RANDEEP J.
It was Sunday, so probably weekend staff. He was not rude but seemed uninterested in what he was doing. Gave very vague directions to where the rental truck was and where to return it. When I was ready to bring back the Truck it was 4;45pm and this is in early Feb so it starts getting dark after 5:30 pm, I checked the dash board for the light switch and the light switch button popped into the the dashboard . What a nightmare. No lights! The place closed at 4;00 pm. I was able to somewhat pull the switch back into place temporarily and reported the next day to office where I rented man I spoke to said Ok. That was it, regardless this is a safety situation no head lights.ROSA P.
Convenient location, efficient and friendly service!TRACY D.
El cliente no dejó un comentario.TOM L.
El cliente no dejó un comentario.Richard L.
El cliente no dejó un comentario.WILLIAM M.
One of my best uhaul experiences to date. Highly recommend this location!!MORGAN P.
Customer service was super helpful and very much appreciated!TRACY D.
El cliente no dejó un comentario.ROBERT N.
El cliente no dejó un comentario.Donna D.
El cliente no dejó un comentario.ROBERT K.
The customer service person, a heavy-set guy, was not very friendly and had a bit of an attitude. If it were not for this location having the vehicle I needed, I would have gone elsewhere. It is this person alone why I would NOT recommend this location to a friend. However, when checking the vehicle back in I spoke with a nice lady on the phone who was pleasant to work with.RICHARD G.
El cliente no dejó un comentario.ROBERT T.
Excellent customer service! Great communication!JOHN R.
Free beer when you return your trailer after a hard day's work would be nice, but not counting on this happening....DOUGLAS M.
El cliente no dejó un comentario.PATRICIA T.
GREAT CUSTOMER SERVICE!CHESTER L.
Dark, no parking. After parking someone said to park across the street.Kristine W.
El cliente no dejó un comentario.JULIE M.
El cliente no dejó un comentario.KENNETH W.
Whoever the manager is at East Avenue Self Storage - he's garbage and absolutely unhelpful. I would never use this location as a drop off nor would I recommend it.DAVID Y.
El cliente no dejó un comentario.J A.
Very friendly people, good value. I rent from here because it works for my purpose, even though I live 100 miles away (taking care of aging parent's property). As such I can't make my pickup time as scheduled with regularity. This poses them a problem it appears, so I just update them. Don't know if there is a way to solve this except for me to take the time to update them. This is not a "problem" really, just a circumstance and it is working out well. I expect to rent from them many more time over the winter and spring.DOUGLAS M.
El cliente no dejó un comentario.DeeAnne S.
Great Customer Service.JAMES G.
Fast and friendly service. Went the extra mile to make sure everything went well.HERBERT P.
The man at the shop was excellent. Very helpful. Great experience because if himDAVID S.
Griffith was amazing and I would always come back and give him the business. In fact, I am a returning customer and I refer him and his location all the time to my family and friends. Thank you for an outstanding experience!WILLIAM B.
Hector is always very helpful.PATRICIA T.
El cliente no dejó un comentario.TERRENCE K.
El cliente no dejó un comentario.RENEE E.
I called to discuss pickup times and dates several times as our situation was changing due circumstances beyond our control. Finally got there just before noon on Friday only to be informed our reservation had been cancelled because we were more than 2 hours late. A.) We had never been advised of this policy or we would have called B.) Why did THEY not bother to call us to reconfirm? It IS pretty easy to make a phone call...or so my six year old thinks...After that the gentleman checking us out was friendly and competent and all went well. FORTUNATELY they did not rent the trailer our from under us as there were no other covered trailers and we had $300 worth of confirmed hotel reservations waiting for us in Northern California....Douglas M.
The man at the location was very nice and very helpful!THOMAS C.
El cliente no dejó un comentario.NINA M.
Love the front desk guy...very professional and friendlyKIMBERLY G.
Clean the inside of the windshield.DONALD A.
Fast and easy! Don't be late.. you have to wear a maskCARON R.
i can think of nothing that would improve on my experience with the drop off of the truck i rented from u-haul, i want to thank every one at u--haul who helped me with the truck i rented, THANK YOU ALL!!!JAMES WESLEY A.
Hector was very helpful and is a very nice person.Michael H.
Everything went smoothly as expected. Went out of his way to assist meKATHERINE E.
El cliente no dejó un comentario.COREY T.
I did not like the location to pick up my uhaul kept changingSHEILA N.
I did not understand that the vehicle would only be held for one hour. I thought that I had rented it for the weekend, and did not worry about my pick up time. I got a message that I was an hour late, and that my reservation had been cancelled. I then spent the next 45 minutes (#800) on hold - nd then transferred to two other locations, trying to get my reservation back. When I arrived at the location I had rented from, I was still on hold, and my U-Haul was still sitting in the parking lot. The attendant re-assigned it to me, and I drove it off. Anyway - that was a great deal of wasted time and frustration... when you had my card and my ID and my intention to have the vehicle for 3 days.CARON R.
El cliente no dejó un comentario.Charles H.
El cliente no dejó un comentario.MICHAEL R.
El cliente no dejó un comentario.MIKAELA Z.
I was unsuccessful in trying to check in online. Thankfully the gentleman at the location was able to help me. He was very quick and efficient as well as a delight to talk to. I wouldn't hesitate to rent from this location again and will definitely be recommending it to others.AUTUMN R.
Nothing really. Customer service was excellent and I was in and out quicklyREBECCA B.
El cliente no dejó un comentario.Brandon S.
Great customer service. Highly recommendedPAUL A.
The location in Lincoln is great. Very welcoming, helpful and polite. ¡Gracias!Jan R.
El cliente no dejó un comentario.GLORIA S.
The mileage going out didn't match the paperwork and when I brought it up nothing was adjusted.JOY W.
El cliente no dejó un comentario.ROY C.
Truck was filthy. Had to be given second truck, first one wouldn't start.DALE S.
Originally, I wanted to pick up in Sacramento/Carmichael, but the nearest available one-way 15-ft box truck was all the way in Lincoln. It was okay, the vehicle was in good condition and fulfilled my needs.Donald H.
El cliente no dejó un comentario.MARILYN C.
Great customer service! Thank you 😊Douglas O.
El cliente no dejó un comentario.Misty R.
El cliente no dejó un comentario.Rick R.
El cliente no dejó un comentario.MARK H.
Keep up the good 👍DANIEL S.
El cliente no dejó un comentario.GARY C.
El cliente no dejó un comentario.LAUREN M.
Truck was not very clean but OK.Michael G.