After hours drop box for key not labeled/unable to be identified. Required me to make a second trip to drop off truck rental after having to call to confirm that mailbox slot was location to drop off keys.Rachael A.
Trailer Rental & Towing in Lake Saint Louis, MO at Lakeside Storage & Rentals
(Distribuidor de U-Haul del vecindario)
Lake Saint Louis, MO 63367
(@ Lake St Louis Exit)
Services at this Location:
- Lun. - sáb.: 8 a. m. - 5:30 p. m.
- Dom.: 9 a. m. - 12 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Lake Saint Louis, MO 63367
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 3.0 Average Customer Rating
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The guy working there was more interested in answering the phone that getting me checked in. It is a storage facility and they don't seem interested in Uhaul customers. They had one truck, so that tells you no one is doing Uhaul business with these people. Would never recommend this place. Go to the big Uhaul center off of Hwy 64, across from auto repair shop. They are pros, plus more trucks and people that are "problem solvers" not excuse makers".ronald R.
Genuinely friendly. Welcomed my business. Thank You U-Haul !!!WILLIAM R.
I arrived at the appointment time uhaul had set up. They had no knowledge of my appointment and even though I had a reservation number. I was told I had to download the app and check in. After I did that, they still couldn't get it. Because of COVID, I had to stick my head thru a window while standing in a bush and yell across the office to talk with the rep on the phone while the guy called the service number so they could coordinate my reservation. Total shit show! I was told that this happens all the time.Connie B.
Our overall uhaul experience was great. The app, however, isn't user friendly. It wouldn't allow us to upload a pic of the condition of truck. Pick up time was 830 am. App said paperwork was being processed. It wasn't truly processed until I sent a chat. At that point I received a name other than agent and the prices began. We didn't leave until closer to 9. I'd say more detailed instructions for the appDonald S.
Everyone there was helpful friendly and courteousDean E.
No commentRobert R.
Make a fucking effort to tell me where the fuck me truck was and make sure where I am going to get the truck is also the location where all my equipment will be located, running between 2 place twice was completely Uhauls fault. Will not recommend your service to anyone.Tyler S.
Very good and quick service very good place to goPeggy D.
Excellent customer service. Convenient location and everything is explained before you sign a contract. I recommend this location.Linda L.
Only thing was the truck tires seemed to be really out of balance or one bad tire making the truck bounce around on the road way too much.Trevor W.
Manager there was very aggressive to me and rude to her employee. UHaul texted me a new location to return. When I clicked on address for directions, it took me to the same location as I picked up. It took over 20 minutes to return because everyone was confused. The employee was clearly frustrated and made a big deal about the gas tank level. He was very concerned that the tank was returned closer to 8/16ths than 9/16ths. Seems silly to me how big of a deal he made 1/16th of a tank. I won't be returning and won't recommend to anyone else.Doug L.
1. Fully train representatives and increase their knowledge base. U-Haul dealers should be trained as well as the U-Haul branch stores. 2. Had the pick up location completely scheduled this drop correctly we would have been satisfied. But waisted almost an hour trying to return the truck.Nathan W.
Straight forward and contracts well explained.Jackie W.
they were giving me a hard time about miles needed even though mileage had not been mentioned at all during my online reservation period, as i was under the impression i was renting the truck based on time (24 hours) rather than mileage needed.MICHAEL H.
Second time a I rented from this location, lI will be moving in a year and will use them againPaul W.
Had to call U-Haul support to get reservation in system.James C.
not one thinggeorge N.
very nice facility and peopleCarlos A.
Staff was working alone on a Sunday morning and the store was very busy. He was kind and courteous but a bit overwhelmed with the volume. No fault of his own. I would recommend additional staffing on weekends when rental reservations are plentiful,LaVetta H.
No one there to help hook up the trailer .the air was low in tires .I don't recommend them .MICHAEL S.
Excellent customer serviceJennifer J.
They didn't even bother to tell me to put gas in the truck before returning it. I had no idea how to.Trisha S.
I had 40 cent charge when I arrived to pick up. Never had that at the Bryan Rd location. I had already paid online. 40 cents?!Glenda V.