The employee wouldn't rent me the vehicle I wanted, saying it was taken, yet it was still there when I returned a couple hours later. Due to this, the job I was doing ended up being more difficult, and a lot more time & money. I couldn't use the original location I needed, due to having a box truck. He literally cost be an extra $35. He was not friendly and had no care of the extra stress, time & money he cost me. I've never been treated this way at other uhaul locations. Would never recommend this location!!! If I could give 0 stars, I would.
JULIE HARMON
Piney Grove Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Holly Springs, NC 27540
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Customer Reviews
- 4.0 Average Customer Rating
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The first time I rented from this location, he decided to just add Safe Move coverage and I did not notice until my final bill was emailed to me. The second time around he tried the same thing again and when I asked him why he felt to change my order and charge my CC even before I got there, his reply was ( you were on your way and I did not change the bill). I had to find the email showing the detailed charges and prove to him he was lying, with a dumb look on his face he had to admit his wrongdoing and fix it. The truck started to shake when you drove over 10 MPH and was not clean, due to a time crunch I just went for it and pushed through, at this location you have to lift and connect your trailer by yourself and pull up your own trucks and later on park them back in the field (he is trying to run a convenience store and Uhaul with not sufficient manpower)
Stephen DewittThe location is perfect for Fuquay or Holly Springs. The truck was well maintained. Pick up was very easy and fast. Bryan the Associate that helped me, was excellent!! Friendly, fast, and just so down to earth. That’s hard to find these days.
Chandra HuffBest uhaul service out there!
William WightmanMore clarity on on pricing would be appreciated.
edward lucas