Comentarios de los clientes para Piney Grove Mini Mart

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Piney Grove Mini Mart

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

ERICA B.
Clasificación:

I've already filed a customer compliant. I'd stop letting this place rent my equipment and ruining my good name

TISHA T.
Clasificación:

El cliente no dejó un comentario.

ROBERT H.
Clasificación:

This location was so easy to make a reservation and interact with.

Richard K.
Clasificación:

Always great service from this location

kevin F.
Clasificación:

El cliente no dejó un comentario.

david B.
Clasificación:

Wear a mask

Jeraldine S.
Clasificación:

After having such a hard time with uhaul and literally wasting all of my Saturday we dropped off the uhaul the same day as we were charged fir extra miles. We were literally over by 1 mile and was charged for it. Completely asinine if you ask me but yep my whole overall experience sucked.

RICHARD C.
Clasificación:

N/A

joseph D.
Clasificación:

El cliente no dejó un comentario.

Lisa H.
Clasificación:

El cliente no dejó un comentario.

Brad B.
Clasificación:

El cliente no dejó un comentario.

Lisa H.
Clasificación:

Excellent experience and customer service!

FRANKLIN B.
Clasificación:

The location made it fun to be there. The gentleman that set me up and checked me out at the end was very pleasant, helpful and personable and fun. With associates like him it is a pleasure to rent a large truck that do not enjoy having to drive. His personality made my day a better day.. Thank you so much

RAYMOND M.
Clasificación:

El cliente no dejó un comentario.

MICHAEL S.
Clasificación:

It was a very nice experience! Very good customer service.

Richard K.
Clasificación:

El cliente no dejó un comentario.

PIOTR K.
Clasificación:

El cliente no dejó un comentario.

Eric M.
Clasificación:

El cliente no dejó un comentario.

Robert M.
Clasificación:

The location told me they did not have the appliance hand truck after I got there and offered no solution. The man checking me in was vulgar. He dropped an f bomb in front of me. The truck was filthy and smelled terrible. I have pictures. It was so bad I had to wash my clothes after I finished the move. This was a horrible experience.

MERRY P.
Clasificación:

El cliente no dejó un comentario.

SAMUEL B.
Clasificación:

Pleasant personality and helpful For the rental

paul S.
Clasificación:

A governor kept the speed to 75 mph, which I understand. Sometimes, when passing, more speed was needed.

GEORGE O.
Clasificación:

El cliente no dejó un comentario.

Ricky B.
Clasificación:

El cliente no dejó un comentario.

Rob G.
Clasificación:

Folks were very nice and helpful. Receipt was supposed to forwarde to email, had to call and get it sent - a bit cumbersome

Zachary F.
Clasificación:

El cliente no dejó un comentario.

Xavier G.
Clasificación:

I made the reservation on line and put my credit card for guarantee and when I got there to pick up the owner told me he can not rent it because he was going to have someone one way and was more money. So I went ahead I had a garantes reservation and I was going to get $50 if he refused to let rent the auto doily and he made me wait over 35 minutes while he stand behind the counter never again at this place

SHERYL P.
Clasificación:

El cliente no dejó un comentario.

LANCE B.
Clasificación:

El cliente no dejó un comentario.

David A.
Clasificación:

The straps to tie down the tires could be a little larger. My Land Rover is on stock tires and it didn't have much extra.

Allison R.
Clasificación:

The drop off experience was awful. I would advise that customers select another location to rent/drop off. The attendant did not assist with unhooking the trailer and went back inside the store. Meanwhile, another employee was blowing dust/debris at customer vehicles to make obscene sexual gestures towards me. I needed to quickly leave this very bad situation and left the rented blankets in the back of the trailer to avoid further interactions with this individual. I went home to find I had been charged a cleanup fee, presumably for not bringing in the blankets as instructed as the trailer was otherwise clean.

Kristine R.
Clasificación:

Very rude not helpful at all

Gregory L.
Clasificación:

El cliente no dejó un comentario.

david M.
Clasificación:

Have the person renting your equipment have more knowledge of perparing the rental. It took almost 45 min. to complete paperwork.

PAUL K.
Clasificación:

El cliente no dejó un comentario.

Edmund S.
Clasificación:

Other closer sites refused to allow me to drop off the trailer because they only dealt with trucks. This inflexible policy detracts from the advertised marketing that U-Haul is easy to work with.

jason G.
Clasificación:

El cliente no dejó un comentario.

Erica B.
Clasificación:

I was not told the truck would not have cruise control - I think for a 1500 mile trip that is an important piece of information to have communicated to your customers

erica S.
Clasificación:

El cliente no dejó un comentario.

Pamela H.
Clasificación:

El cliente no dejó un comentario.

Michele W.
Clasificación:

El cliente no dejó un comentario.

Danny Y.
Clasificación:

Everything was great.

Tara P.
Clasificación:

Extremely rude customer service, purposefully tried to overcharge us by adding insurance and supplies we said NO to and attempted to submit with the estimated 50 miles when we returned in person and showed the odometer of 16 miles. We got overcharged last time... they are scammers and after using them 3 times we will NEVER go back there and make sure to tell everyone else we can. We are frequent truck renters, they have definitely lost our business.

MARCELO M.
Clasificación:

El cliente no dejó un comentario.

John S.
Clasificación:

El cliente no dejó un comentario.

Mark P.
Clasificación:

Thank u!!

Maia K.
Clasificación:

The gentleman who assisted me was extremely helpful and very polite. Wonderful service.

FRANCIS S.
Clasificación:

I was not originally supposed to pick up from this location. Scheduled a week in advance to pick up in Fuquay Varina only to get called the day before and told the truck there has a check engine light and that I could go to another location in Fuquay. Then four hours later I get a call from that location telling me they don't have a truck or trailer for me either and that I would have to go to this third spot. Would've been nice for U-Haul to move the truck and trailer to my original pick up location but that did not happen. I was not originally supposed to pick up from this location. Scheduled a week in advance to pick up in Fuquay Varina only to get called the day before and told the truck there has a check engine light and that I could go to another location in Fuquay. Then four hours later I get a call from that location telling me they don't have a truck or trailer for me either and that I would have to go to this third spot. Would've been nice for U-Haul to move the truck and trailer to my original pick up location but that did not happen.This location is a convenience store/gas station that also does U-Haul. The clerk was having a personal conversation on the phone and dealing with other customers well going through the rental. Then just handed us the keys to the truck,did not come outside, did not do a walk-throughwith us, did not give us any paperwork, did not confirm that we knew how to hook up the trailer or see if we needed any help hooking up the trailer. He was the only person working and had to deal with the convenient store and his personal conversation instead.

Troy M.
Clasificación:

El cliente no dejó un comentario.

Jon B.
Clasificación:

Professional and friendly. Transaction was fast. Great location

Monti F.
Clasificación:

El cliente no dejó un comentario.

Randall N.
Clasificación:

Very freindly

Jaime L.
Clasificación:

It was a perfect experience - this location always has equipment available and the staff is amazing!

Tyrus P.
Clasificación:

Driver side turn signal went out after leaving the pick up location. Door is extremely unacceptably hard to get latched closed.

jason G.
Clasificación:

Nothing

Lynn C.
Clasificación:

Originally was to Pickup at Buckhorn location, got there at 4pm and was told no truck as it was late returning . We did not get a call from the manager. The truck was due from previous renter at 2. Then we were asked if we wanted him to call traffic to help location of available truck ....DUH? The manager at Piney Grove location was expedient !!!

Andre J.
Clasificación:

Quick and friendly!

ROBERT B.
Clasificación:

El cliente no dejó un comentario.

MICHELLE N.
Clasificación:

Was unable to use it to move with and had to just return it because of it making a constant unsafe noise just driving it 6 miles and had to wait until someone could ride with me to return it because I did not feel safe pulling it.

Jonathan A.
Clasificación:

El cliente no dejó un comentario.

Ralf L.
Clasificación:

El cliente no dejó un comentario.

Michael M.
Clasificación:

El cliente no dejó un comentario.

Abraham A.
Clasificación:

The manger was excellent; he answered all of my questions.

Renee E.
Clasificación:

Truck was dirty. Each time we started it the steering locked and took several attempts to unlock. Very frustrating. Check in was not easy. Setup on line check in but was delayed. Had to do both checkins

Frank P.
Clasificación:

El cliente no dejó un comentario.

Sharon C.
Clasificación:

El cliente no dejó un comentario.

Greg M.
Clasificación:

LOVE the new trailers! Finally some excellent improvements! Thanks Moe. See you next time!

Thomas H.
Clasificación:

A terrible experience. What should have taken ten minutes, took 45 minutes because of a slow comuter system, no fault of the location. Uhal needs to upgrade for brtter customer service. However, the business location was a store with gas pumps and they sell lottery tickets. There was one employee running everything. While trying to help me in s timely manner, he is on the phone with a Uhal IT tech person, selling and proceesing customers lottery tickets and answering questions. Earlier that morning before I got there Uhsl texted me advising to ssve time before picking up thr truck to ho online. After several attempts to prepay online, without my knowledge my bank blocked my credit card out of suspicion. All of this was because of Uhal's computer system. I was required to pay with cash and I was informed that it would require a sizable deposit. I will no longer use Uhal.

anne H.
Clasificación:

Excellent customer service both at pickup and drop off. Truck was in good working order

Wayne B.
Clasificación:

El cliente no dejó un comentario.

Rachel P.
Clasificación:

El cliente no dejó un comentario.

Timothy K.
Clasificación:

On the other hand I had a 10ft truck reserved at another location Nobody was there and your "app" kept locking up. I got frustrated after 30 minutes and drove to Piney Grove location. I will NEVER reserve a truck using your "app" It could not suck more if you tried. I had to spend more money to get this truck.

Mike A.
Clasificación:

El cliente no dejó un comentario.

Jonathan S.
Clasificación:

We were supposed to get 12 blankets but got none on pickup. I returned truck and said there were no blankets and please correct the bill. I was told it would be corrected but we still got charged for one. Please correct the bill. That was only problem everything was good thank you.

Tim K.
Clasificación:

After hours pickup worked out terrific. Thank you for this option.

Jeff L.
Clasificación:

Original pickup location didn't open until 10am. Appointment was 9am and I was rerouted by U-Haul to the location that didn't open until 10. Thank goodness multiple locations in my area

Kenneth B.
Clasificación:

El cliente no dejó un comentario.

Jonathan V.
Clasificación:

El cliente no dejó un comentario.

Stephen C.
Clasificación:

El cliente no dejó un comentario.

BENTLEY J.
Clasificación:

This location was very helpful and efficient. Online and local checkout worked well together.

Benjamin B.
Clasificación:

Nothing, quick and easy transaction!!

Denise C.
Clasificación:

The website was down. I had to use the app.

Kevin F.
Clasificación:

Very Friendly and helpful staff, truck worked just fine. A bit dirty but not enough to be concerned. I'd definitely recommend this location.

James P.
Clasificación:

N/A

Matthew R.
Clasificación:

Great location and people to rent from

Robert G.
Clasificación:

With a little confusion as to where I was to pick up the truck, they made quick work to get me on my way.

Jonathan R.
Clasificación:

20 miles from the store, the tire went flat. Huge nail hole was obvious in the tire. It was also obvious it had been in there for a long time, given the dusting nail head impression in the rubber tread. Check engine light came on. Wound up going well under the speed limit to baby the engine for fear of something worse happening. What should have taken me about 2 hours to complete (move a small bookcase) took me over 5 hours. While the service person who came to change the tire was awesome, that was the only bright spot in an overall garbage experience today.

NIKOLE L.
Clasificación:

El cliente no dejó un comentario.

Doug F.
Clasificación:

El cliente no dejó un comentario.

Collin T.
Clasificación:

El cliente no dejó un comentario.

robert W.
Clasificación:

El cliente no dejó un comentario.

Amanda B.
Clasificación:

Truck was not swept out. Representative did not do a walk around of the truck with me or anything prior to me leaving with the truck. I checked in inside, then they gave me a code to unlock the back of the truck where the key was. Never came out at all.

Trumell M.
Clasificación:

Excellent staff...great hospitality...Sandra was very helpful. I would definitely rent from this location again!??

LAWRENCE M.
Clasificación:

The self pick up did not work. The blankets were not in the truck, the keys were not in a lock box for self pick up. The photos were already in the system and could not be uploaded by me. The self pick up sounds good and simple but it was not effective.

Maggie J.
Clasificación:

El cliente no dejó un comentario.

Deborah M.
Clasificación:

easy and quick to check in and out. Only complaint is the high cost per mile!

Larry K.
Clasificación:

El cliente no dejó un comentario.

Trelice L.
Clasificación:

El cliente no dejó un comentario.

brenda B.
Clasificación:

Very easy pickup and drop off with professionals. Thank you

Linda Z.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

Volver
arriba