Greet and acknowledge customers and value their time. I waited to pick up and waited when I returned the vehicle for the associate to complete the inspection.ANTHONYALEXANDER P.
Trailer Rental & Towing in Hampton, VA at Ace Peninsula Hardware
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Hampton, VA 23666
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 Average Customer Rating
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I was given a trailer with two bad tires. No one was even there with the trailer when I arrived. I just went into the store and was told which trailer to take. It didn't seem like the tires had been inspected by anyone after the previous use which led to us having a blowout on the interstate.AUSTINMARK B.
No not use that truck again. Worst driving truck ever. Excellent customer service at Ace.Jamaro T.
Truck was not at all cle. Service this this was poor. I was charged gas that I replaced before I returned the truck. The person never came out to check me out. There was a light on about a tire having problems. Never again.PROMISSYJUNETTE L.
The young man @ check in was unfriendlyReiner P.
Great over allPromissy L.
I was satisfied with the overall experience and rental of the truck. There's always room for improvement with anything we do as people or as a business. No complaints here!Matthew H.
People were nice but the vehicle was not available when I arrived. I had to go to a different location to pick up the truck. I spent 45 minutes in the store waiting for them to find me a truck and get transferred to the other store. I then had to drive to another location to pick the truck up.Robin S.
I don't understand the extra chargesDIVINEAMARTE' S.
The customer service was very good and the truck was in good condition . I had a great experience overalldion jamar S.
I personally would not recommend nor use uhaul again when I need to move because they claim to have affordable prices, but the prices really aren't that great. I was only supposed to pay 75-90 dollars on truck but instead got charged for $116. NEVER againJayla T.
Customer service was good the truck was cleanMARCOTOBYUS L.
Make sure you check the trucks regularly. The drive shaft shattered while I was in the interstate.EMILYJEAN S.
Uhaul's contactless rental disappointed me again. The Uhaul trucks are parked away from Ace Hardware. I parked near the trucks and the website said I wasn't at the right location. I had to drive up to the store to get the website to process. I took a long time waiting for approval, like over 10 minutes. The location of the key was not made known on the website. I had to search for over 10 minutes to find it. The truck was not swept out and there were two wet dirty moving blankets in the back. The 12 moving blankets I requested were not in the truck. I had to go inside and talk to a Uhaul rep to get the blankets. Therefore it wasn't contactless after all and wasted another 15 minutes of my time. Uhaul's poor check in process wasted over 45 minutes of my time and in the end wasn't contactless.JAMIE E.
Better trucks. The truck ran rough and the truck had sand in the front when I picked it up from uhaul. This system you have logging in an reporting stuff on the app needs adjustment. The question asked caused me to have to pay a 25 dollar cleaning fee because it had sand in the front when I picked it up. With that fact to me it wasn't clean enough for anyone to rent, until the front was cleaned.Annette D.
Super easy and fast drop off. Great!Noah V.
I was charged a $25 cleaning fee for returning the vehicle as I picked it up as well as annotating that the vehicle was not clean when I picked it up.Alton H.
The cab of the truck was extremely dirty.David H.
Notification if the truck is louder than the norm. Something had been removed from the truck in theft that didn't affect how it ran but how loud it was. I would have requested another truck. Other than that, excellent service overall!!Monica S.
Have more knowledgeable employees handling the connection and setup of the equipmentLeonard M.
Because I had to wait on someone to come from somewhere else in the store both times I went there. I'd rather go to a Uhaul store, the reps are there when you enter to store.PAMELADENISE L.
They were fast and it wasn't a long waitCurtis E B.
My reservation included a utility dolly and 12 pads. They didn't have the dolly and only 10 pads were available until I found some bunched in the back of the truck.Lawrence A.
This location, staff and customer was great after having a horrible experience with 1023 Mercury Blvd, Hampton VA on the same day.Crystal S.