Comentarios de los clientes para Ace Peninsula Hardware

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Ace Peninsula Hardware

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

KIRK S.
Clasificación:

El cliente no dejó un comentario.

Brian C.
Clasificación:

El cliente no dejó un comentario.

MICHAEL B.
Clasificación:

El cliente no dejó un comentario.

RITACLAUDETTE P.
Clasificación:

El cliente no dejó un comentario.

TYROME C.
Clasificación:

El cliente no dejó un comentario.

Noah V.
Clasificación:

Super easy and fast drop off. Great!

Alton H.
Clasificación:

I was charged a $25 cleaning fee for returning the vehicle as I picked it up as well as annotating that the vehicle was not clean when I picked it up.

David H.
Clasificación:

The cab of the truck was extremely dirty.

Monica S.
Clasificación:

Notification if the truck is louder than the norm. Something had been removed from the truck in theft that didn't affect how it ran but how loud it was. I would have requested another truck. Other than that, excellent service overall!!

Leonard M.
Clasificación:

Have more knowledgeable employees handling the connection and setup of the equipment

PAMELADENISE L.
Clasificación:

Because I had to wait on someone to come from somewhere else in the store both times I went there. I'd rather go to a Uhaul store, the reps are there when you enter to store.

David S.
Clasificación:

nothing

Curtis E B.
Clasificación:

They were fast and it wasn't a long wait

Craig L.
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

El cliente no dejó un comentario.

Takeya P.
Clasificación:

El cliente no dejó un comentario.

Lawrence A.
Clasificación:

My reservation included a utility dolly and 12 pads. They didn't have the dolly and only 10 pads were available until I found some bunched in the back of the truck.

Crystal S.
Clasificación:

This location, staff and customer was great after having a horrible experience with 1023 Mercury Blvd, Hampton VA on the same day.

ted U.
Clasificación:

El cliente no dejó un comentario.

nickolas R.
Clasificación:

Hold in top of roof somewhere, items damaged/wet.

Esther B.
Clasificación:

You can make sure that your company follows through with an Online/ phone order make sure that the extra tools that customers rent are in the truck and make sure that the lights on the truck works especially if you have an customer who's gonna be picking up an truck after hours, make sure that they don't get the run around like I did I've waisting so much time on Uber that it was unbelievable from getting a ride from one place to another... someone In customer service stated to me about an refund for my tool rental and another for the truck rental they said that they would but hey that never happened.. they fell short once again on there word then they said that I had an storage that I didn't want at all says that it comes with the rental. But hey I'm just little ol me sometimes when big business becomes quite large they become very relaxed like it's not competition out here they need to keep the same energy that put them in business in the first place like keeping your word to an customer making sure that the vehicles are safe on the road having the availability and the extra that customers pay for like dollies etc..

David T.
Clasificación:

El cliente no dejó un comentario.

Ja'son B.
Clasificación:

El cliente no dejó un comentario.

JON A.
Clasificación:

El cliente no dejó un comentario.

Michael C.
Clasificación:

El cliente no dejó un comentario.

ANDRE M.
Clasificación:

El cliente no dejó un comentario.

Sean R.
Clasificación:

I was over the time i discussed with the representative. Arrived after the ace hardware closed. So i went to the text. Went to return vehicle. And the web site was not helpful. I placed the keys into the return box assuming the workers would check first thing. I got booked for two days when i only used it for about 3.5 hours... So no. Either have a better website or have employees that check in returns first thing. I'm a disabled homeless veteran. Thank you . i need every penny i can get... So i don't appreciate the employees bout checking the return box first thing... Would hate for someone to be expected to do their job...

TODDLYNN S.
Clasificación:

make it less expensive for long travel!

Ayla P.
Clasificación:

Just dont

Ian W.
Clasificación:

The equipment was well maintained but the cargo area was pretty nasty when I received it. It had not been swept or cleaned from the previous rental and smelt like animal and urine. I borrowed a broom from the store and cleaned it myself so I would not have any of the nasty debris that was left over at my house.

Raymond B.
Clasificación:

my hitch on the rental truck fell off and i had to pull off the side of the road... took too long for the Uhaul assistance... ended up having a strange help. very disappointed. i feel i should be totally refunded for the truck rental. this is not how i planned to spend my saturday afternoon... on the side of the highway!

Clark B.
Clasificación:

Show return address in any information related to the rental I.e. webpages, emails, texts.

Migdalia P.
Clasificación:

The truck could have been cleaned better. The dashboard and cup holder every were dirty and sticky. Also when I got in my truck the seat was wet because some had left the window opened.

MANUEL M.
Clasificación:

The clerk was not knowledgeable and arrogant.

mark K.
Clasificación:

Air conditioner went to a warm breeze during the trip. It never went to cold and we had to have the windows open the entire trip. Accessory outlet on drivers side was inop. Middle port was inop. Only port that worked was on passenger side.

rod S.
Clasificación:

Zach Wingate was fantastic! very friendly and accomodating! will work with him in the future for all my rentals!!

Nancy B.
Clasificación:

Everyone was super zac was a really big help at every challenge i had moving and always helpful and made suggestions on how best to handle everything

Rocky J.
Clasificación:

Sean, store manager, was giving me a $20 credit on my rental. I have not seen this hit my charge card?? Overall a very good experience.

Jodie M.
Clasificación:

I had pick up scheduled for friday at 530pm so that we could load the truck then Saturday morning unload at new place I picked up the truck and first noticed only 1 dolly when I ordered 2. then I went to pick up my son and the truck wouldn't start when we tried to leave. I had no one to. jump us until Saturday morning. then after getting truck loaded battery was dead again. had to wait for a jump. after emptying truck it died again. once again waited for a jump. so I paid for 2 days because your truck wouldn't start. it was a horrible experience

Zsatinique B.
Clasificación:

Was treated extremely rudely when I asked if I could just drop off the keys and then charged a SECOND day after being forced to wait for your employee while he purposely took his time with the customer ahead of me, causing my return to be a few minutes late, and also falsified the initial mileage. NEVER AGAIN. I will be sure to make sure every colleague, family member & friend learns of how this place operates and to not rent from you all.

Angel A.
Clasificación:

The inside of the van could have been cleaned better. If there was a soda spill on the passenger side from the dashboard to the door.

Michael H.
Clasificación:

El cliente no dejó un comentario.

victor B.
Clasificación:

El cliente no dejó un comentario.

John T.
Clasificación:

El cliente no dejó un comentario.

John G.
Clasificación:

Very friendly

NIVALASHAWN M.
Clasificación:

El cliente no dejó un comentario.

marvin H.
Clasificación:

I returned trailer in one day rather than the two I requested. Store was unable to revise invoice to reflect the early return

joseph M.
Clasificación:

Truck was not cleaned out. Online check in did not work. I made the reservation 2 weeks before rental but location did not have dolly that was ordered. I got there a little early (under 1 hour) and system tried to charge me for 2 day rental. This with previous uhaul experience at the beginning of the month I do not think I will use uhaul again.

JAMESEDWARD S.
Clasificación:

Location was perfect for my cargo van pickup. Checked in with the counter personnel and had my van within 5 minutes. Van was clean and in great condition. I had no issues at all with this location. Thanks for making my move less stressful.

James T.
Clasificación:

El cliente no dejó un comentario.

michael D.
Clasificación:

The associate was not pleasant at all. No smile. No manners. Just somewhat rude and for sure unfriendly. The truck ramp was dirty with rocks and powdered cement. The “Moms Attic” shelf had same substance. The associate made us feel like we were a pain, all we did was arrive to pick our truck up.

Eddie H.
Clasificación:

Continue providing great service.

Jarred B.
Clasificación:

Trash inside cab upon pick up and sand on floor.

CHRISTOPHERDEAN D.
Clasificación:

I spent a lot of time waiting at the counter for service but otherwise good location

Jonathan W.
Clasificación:

I did the app based check in , picking up the key was a chore. Waited in one line, to have someone radioed to grab the key and hand it to me. Returning was a similar process as the key Dropbox would not fit the key to the truck. Truck complained of needing the oil changed, being out of washer fluid and seemed to have a failing exhaust system. The bed of the truck had been replaced but not repainted which didn't matter, but did not match the photos at pickup we let the store know and they noted it on the transaction.

JAMESAUTHUR B.
Clasificación:

El cliente no dejó un comentario.

Cheyann S.
Clasificación:

El cliente no dejó un comentario.

Ashley K.
Clasificación:

Do the extra paperwork and preapproval ahead of time

PATRICEJOANN A.
Clasificación:

El cliente no dejó un comentario.

Sylvia C.
Clasificación:

El cliente no dejó un comentario.

Robert B.
Clasificación:

El cliente no dejó un comentario.

Eric M.
Clasificación:

El cliente no dejó un comentario.

Latanya P.
Clasificación:

The worker helping me was amazing. Wish I was able to get his name. Just one problem. I order a appliance dolly, online with my reservation. At pick up, I was told they don't have them in the store, I was picking up a washer and dryer I really needed that dolly. I had to drive 4 miles to another U-Haul to retrieve the dolly. I wasted about 30 minutes of my time just doing that. I didn't hassle long about the extra miles or the time lost, I'm certain it was because I received great customer service while in the store.

Terry C.
Clasificación:

El cliente no dejó un comentario.

Ben H.
Clasificación:

El cliente no dejó un comentario.

Ashley B.
Clasificación:

All info was put in wrong bad customer service skills

NATHAN A.
Clasificación:

The uhaul rep had a vehicle issue and I understand that but the dolly wasn't put into the truck the night before and no one at Ace would help me with getting the dolly. I had to wait an hour past my time because the the dolly wasn't prepped in the truck. He was very nice and helpful once he got in but it wasn't a good experience renting online.

Melvin B.
Clasificación:

El cliente no dejó un comentario.

Justin G.
Clasificación:

Online pick up took 15 minutes to verify approval. Had to wait another 10-15 minutes although I selected self service and was required to go inside to wait to retrieve key.

Christal C.
Clasificación:

El cliente no dejó un comentario.

Ivy H.
Clasificación:

El cliente no dejó un comentario.

Taylor M.
Clasificación:

El cliente no dejó un comentario.

Kathy F.
Clasificación:

I had to wait 50 minutes to get a pick up truck and waited 45 minutes to drop it off.

Erin D.
Clasificación:

El cliente no dejó un comentario.

John M.
Clasificación:

El cliente no dejó un comentario.

Nicholas B.
Clasificación:

The employee who assisted me was rude, and also did not seem well-versed in U-Haul procedures. I was given a key to the wrong truck.

Sharon G.
Clasificación:

None

James S.
Clasificación:

El cliente no dejó un comentario.

Pete K.
Clasificación:

The pickup was dirty inside and out. The outside looked like it had been driven on a construction site with dirt in the wheel well and in the bed. It was obvious that the exterior had not been washed in a while. The inside floorboard and seats had what looked like rock dust. A great truck, but just dirty. I washed the exterior before returning, but the inside needs a good cleaning. I like the mobile pick up option, but it didn't seem to save any time. way too many steps and slow.

Robert T.
Clasificación:

I was lied to about the truck rental price,and I'm seeing 3 different charges deducted from my card totalling 187 dollars for a 19 dollar truck.even with mileage.i would not recommend going to Ace hardware store to rent your uhaul

MARK T.
Clasificación:

Good job! Excellent customer service. Thank you.

Tierra H.
Clasificación:

El cliente no dejó un comentario.

Tammie J.
Clasificación:

El cliente no dejó un comentario.

artie J.
Clasificación:

El cliente no dejó un comentario.

April W.
Clasificación:

Zack was awesome! Thanks for your help!

bruce L.
Clasificación:

El cliente no dejó un comentario.

Amanda H.
Clasificación:

El cliente no dejó un comentario.

Sonsiree W.
Clasificación:

El cliente no dejó un comentario.

Karl W.
Clasificación:

El cliente no dejó un comentario.

Kristen C.
Clasificación:

El cliente no dejó un comentario.

Joseph L.
Clasificación:

Great service! My original order was transferred to another as the other wasn't in business anymore! What a surprise! The new order was handled with perfection and professionalism! The women, for service to the service desk assistant was great! ??

Idana K.
Clasificación:

El cliente no dejó un comentario.

Jennifer M.
Clasificación:

Very nice place he even gave us a beverage while we waited for him to check the truck out

Derrick L.
Clasificación:

El cliente no dejó un comentario.

William B.
Clasificación:

El cliente no dejó un comentario.

Kim D.
Clasificación:

El cliente no dejó un comentario.

Jesse W.
Clasificación:

Great to have this service with evening hours available.

Jennifer W.
Clasificación:

Cab of truck was nasty. Found open chip bag, cigarette aches, food crumbs, and a can of beer from Texas.

Donald P.
Clasificación:

El cliente no dejó un comentario.

Kathy E.
Clasificación:

It was a new location but the clerk was efficient and very helpful.

No se han enviado comentarios para esta ubicación.

Volver
arriba