Fran was exceptional!!!! So helpful. Called back immediately when left a message. Kind, professional. I would recommend with a 6 star rating!DEBORAH J.
Trailer Rental & Towing in Glen Rock, NJ at Exxon of Glen Rock
(Distribuidor de U-Haul del vecindario)
Glen Rock, NJ 07452
(Corner of S Maple & Highwood Ave)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 11 a. m.
- Dom.: cerrado
- 6/13/2021: 8:00 a. m. - 10:00 a. m.
- 6/19/2021: 8:00 a. m. - 11:00 a. m.
- 6/21/2021: cerrado
- 6/27/2021: 8:00 a. m. - 10:00 a. m.
Alquileres locales para mudanzas de ida o en la ciudad en Glen Rock, NJ 07452
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
I am happy with serviceCLAUDETTE G.
everything worked out fine, which is niceMark M.
The attendant at the location was rude and belligerent. I would not use their location again.MARK F.
The mobile app can use some tweaking. After uploading the last pictures as requested, the app just exited without confirmation both on the pickup and return side.Howard G.
Have vehicles for non smokers. The vehicle had been used by a cigar smoker and had an odor.DAVID Y.
The Uhaul representative wasn't present at the office and was not made available via phone; the representative was 1.5 hours late to my confirmed reservation.Richard H.
Should've received partial refund or credit when van was returned early.andrew F.
It would be helpful to know in advance that the pick-up location is not same as the rental office location.ROBERT U.
Just had to pick up the truck. All the paper work was done onlineGuillermo C.
The individual helping at the Exxon station went above and beyond in our case, as u-Haul systems went down. She even took a few minutes to clean the truck and sweep it out. Very grateful to her.Jane R.
I'd like to know the status of my claim. I had rent a 10'Â´truck in Fair Lawn. When I arrived, it took more than 30min to realize they didn't have the truck. They weren't able to solve my problem and had to call myself uhaul. They sent me to glenrock but no 10â€ truck were available so they gave me a 15â€ truck (which I didn't need). The woman on the phone was very rude and not really willing to acknowledge their mistake nor provide any sort of benefit. I had to call a second time to inquire about the extra miles I was going to pay because of this. She told me to call back once I had the truck. Once I returned the truck, I called again and the person on the phone replied they couldn't give any compensation as I already had a 15â€ truck for the price of a 10â€ truck. And no refund of the extra miles. And no refund of me having to take a full day off instead of a half day because of their mistake. This is unacceptable service client. Somebody is now â€œsupposedâ€ to call me in 24hrs as they â€œsupposedlyâ€ couldn't help me. All this happened yesterday April 19th. Does Uhaul policy is about robbing people?Jeremie P.
The original 24/7 location I was at (Wyckoff Car Wash) didn't have the key, so I had to wait for 30+ minutes on the phone for someone from U-Haul to redirect me to this gas station. Once I arrived, I quickly realized the van wasn't there. The guy at the gas station told me where the lot was, but when I got to the lot, I had to go BACK to the gas station because it said my GPS location was wrong. I don't see why the GPS location isn't based on where the vehicles actually are, but that was extremely frustrating. Same thing happened when I went to drop off the van; I had to drive back to the station, take pictures of everything and then drive BACK to the lot, which actually increased the odometer by one mile over what was in my picture. I see how the neighborhood locations with 24/7 option is a good idea on paper, but with the experience I had, I wouldn't recommend it to anyone. In my opinion, U-Haul needs to take steps to increase quality control for the neighborhood locations. I understand that is difficult because these are just local businesses, but the standards need to be raised. If it were me, I wouldn't want to put my name/brand on this inefficient system.Noah T.
The woman that I dealt with at the U-Haul was fantastic very professional and great help!!john K.
Online experience was horrible. Half the time it did not work. I needed to repeatedly put in the same information that I had previously put in. When returning the truck we could not get the return to go through. We thought it went through but good thing I called because it didn't.Gretchen P.
My experience with Uhaul was fine however my experience with the movers I paid for through Uhaul was AWFUL his name was Alex and he was late rude obnoxious and wouldn't complete the job unless I paid him another hour. I sincerely hope nobody else has to deal with this horrible little man his number is 347-752-8589Marcus F.
The truck was fine, but the online booking experience was awful. I was told that I would receive a call from a representative a day in advance to confirm the truck and provide instructions on how to access it. I never recieved a call. When arriving at the gas station, I had to call someone and they told me something about an additional contract that I had never received. I then had to wait about a half hour in the parking lot for the support team to verify me before I could get the key. I also never saw any instructions on how to calculate the gas mileage when returning the truck, which I was told would be in the contract. The automation process here could be improved a lot through facial recognition software and improved automation rules.JASON B.
Good customer service. Staff helped me hook up rental trailer to my car.JOHN M.
Overall great customer service Francine is very professional Simply inform customer of cost if rental is late or needed longerSAMUEL E.
Very satisfied with representatives at the Exxon station. Very helpful. Thank youRAYMOND C.
I went to go pick it up at an Exxon station and the attendant gave me directions to a sketchy location that was way behind some house, I had to use their driveway to find the lot, didn't enjoy that at allPATRICK C.
I did not expect to be going to a gas station and then to a parking lot ; the woman working was very helpful - she did a great job - but it was all a little strange ...so I've should have given me an idea of what to expect- the vehicle was insanely loud ajd it didn't sound great ... and an engine light went on which made me nervous ..LAURA D.
Would be best if the yard on site or if the manager was present when you go to the station. Otherwise everything was smooth and manager was very pleasant and accommodating. The process was fairly simple. Truck was in good shape.MARC F.
This location is not at the stated address. Upon arriving to this location, I was sent to another location that was dark and in the back corner of a dead end. I did not feel safe and it was extremely hard to findCharlene R.
There was an issue with the jack on the trailer. It wasn't working so UHAUL sent a repairman to resolve the issue. But I lost one day of my trip. UHAUL credited me the day thankfully.HRATCHE B.