Customer Reviews for Exxon of Glen Rock
(Distribuidor de U-Haul del vecindario)

1,689 comentarios

390 S Maple Ave   Glen Rock, NJ 07452
(Corner of S Maple & Highwood Ave)

(862) 203-3864

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb. - dom.: 8 a. m. - 11 a. m.
Horario especial
  • 6/30/2022 - 7/1/2022: 6:30 a. m. - 5:00 p. m.
  • 7/2/2022: 7:00 a. m. - 10:00 a. m.
  • 7/3/2022 - 7/4/2022: cerrado
  • 7/5/2022 - 7/8/2022: 7:00 a. m. - 5:00 p. m.
  • 7/9/2022: 7:00 a. m. - 11:00 a. m.

Show All Hours

Servicios en esta ubicación:

Contáctanos

(862) 203-3864

390 S Maple Ave
Glen Rock, NJ 07452
(Corner of S Maple & Highwood Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb. - dom.: 8 a. m. - 11 a. m.
Horario especial
  • 6/30/2022 - 7/1/2022: 6:30 a. m. - 5:00 p. m.
  • 7/2/2022: 7:00 a. m. - 10:00 a. m.
  • 7/3/2022 - 7/4/2022: cerrado
  • 7/5/2022 - 7/8/2022: 7:00 a. m. - 5:00 p. m.
  • 7/9/2022: 7:00 a. m. - 11:00 a. m.

Show All Hours

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

El cliente no dejó un comentario.

Christian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony C. 
Clasificación:
1.0

Terrible customer service. No walkthrough with vehicle. I drove off the lot and because the truck was backed into the lot, I didn't have access to the rear of the truck so I drove the entire way with the back open. Clearly it was never checked beforehand because this would've never happened. I I was brushed off by lady in charge and couldn't even ask a question as she would not get off the phone. She just pointed to the truck and waved me away. Ridiculous.

Joshua I. 
Clasificación:
4.0

The inside (body) of the truck was not swept out. I swept it out myself upon receipt and return. The cab had some light litter present as well. Other than that the experience was fine.

Jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven R. 
Clasificación:
5.0

Great service!

Maureen D. 
Clasificación:
5.0

Great service!

Maureen D. 
Clasificación:
5.0

Nada

barry P. 
Clasificación:
5.0

Nada

barry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

neil L. 
Clasificación:
2.0

Offsite lot made things more difficult particularly since no one was at gas station - man was at remote lot. We were 15 min late for pickup. Truck was nicely designed but had a 158k miles and handled like it. AC worked well.

kyle L. 
Clasificación:
5.0

Very easy online check-in and quick checkout or drop off after hours. I've used them before and I will use this location again in the future.

David T. 
Clasificación:
5.0

The actual spot to pick up van was sketchy but the people were very nice. Would rent there again.

David S. 
Clasificación:
5.0

A+++ GREAT LOCATION

Edward H. 
Clasificación:
5.0

Gracias

Kimberley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT O. 
Clasificación:
5.0

Excellent experience - van was n excellent condition and dolly was like new. Contract was sent digitally, and manager checked in by phone to make everything easy. Will definitely rent here again!!

Stephanie O. 
Clasificación:
5.0

Our sales person was great.

michael p V. 
Clasificación:
5.0

Easy, convenient and clean vehicle

John M. 
Clasificación:
5.0

Fast friendly professional service definitely use again

Edward S. 
Clasificación:
5.0

Back of van was not clean. Inside of windshield was very dirty.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariya K. 
Clasificación:
5.0

I rent trucks regularly, without fail other Uhaul locations / companies have failed me and left me stranded with no truck. Often there customer service was non existent. This location and operator is by far the best! Their service is beyond reproach and their equipment is always well maintained and immaculately clean. I would whole heartedly recommended them to friends and family. You have a winner in this operator ( could teach some of your other locations a thing or two).

JOSEPH B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don M. 
Clasificación:
5.0

People here are super friendly and very helpful.

mUIR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd L. 
Clasificación:
5.0

quick service

Edward S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart R. 
Clasificación:
5.0

I have rented U-Haul trucks once every four or five years over the last few decades and I am always impressed by how much better each generation of trucks you have are. The process went very smoothly yesterday, the gentleman in charge at the store was polite and efficient and the entire experience was quick and easy. It was nice to have at least one aspect of my nightmare of a days-long moving process go so well. Gracias.

Peter G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kwame Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

VOJISLAV A. 
Clasificación:
5.0

The lot would have been difficult to find but the rental clerk used a map, pictures, and verbal description to ensure I could find it. Very conscientious!

Raymond P. 
Clasificación:
5.0

Fast and pleasant transaction. Very satisfied.

Andrey V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darrell F. 
Clasificación:
5.0

Great job always!!!

Mark M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alex S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tracy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

Thanks for helping me when uhaul messed up my original reservation! Staff was friendly and equipment was in great condition

JOSH B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian E. 
Clasificación:
3.0

El cliente no dejó un comentario.

SOSETHA K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mardena L. 
Clasificación:
5.0

Very nice place and very nice people I recommend this place

JULIO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iuri I. 
Clasificación:
5.0

Very nice and helpful crew

BASSAM A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom G. 
Clasificación:
4.0

It is not the exact location. The Exxon is where you register but the truck is in a different location, Once you figure this out is very easy.

Keith W. 
Clasificación:
3.0

Return the truck at night, there is no lighting in the area making it difficult to use mobile return

Peter K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

RITA Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARD N. 
Clasificación:
2.0

The cab of the van looked like it had never been cleaned. The interior windshield was so dirty that it was nearly impossible to see out of the van driving at night. I had to pull over at a gas station in order to clean the interior windows and mirrors. I believe I returned the van cleaner than I when I got it.

Michael C. 
Clasificación:
1.0

What a horrible experience with Uhaul. First thing wrong with this whole thing was the fact that I rented it from a location that was a few blocks from my house and I saw this on the initial confirmation the day I made the reservation and they changed locations without telling me. Then the place they had us pick up from didnt have proper instruction on how to retrieve the keys for the truck. After finally speaking with uhaul 3 times we finally got the keys and hour after our initial rental time. The final straw was them charging us for the truck twice with no explanation and when calling they make it incredibly hard to get that money returned. I will never recommend or use uhaul again ever. They lost a customer and anyone in my life who would potentially be a customer.

Kevin M. 
Clasificación:
3.0

The vehicle was very dirty. Attendant was nice, friendly and helpful. You have to go to a different lot to get the vehicle.

Jose B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DECLAN D. 
Clasificación:
5.0

Make sure all side marker lights work.

Don W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
2.0

This location is frustrating as (1) it is not the actual location, once you check-in for the vehicle you are directed to walk about 6 blocks to another location which is frustrating and (2) when I reserved the vehicle it did not come with the equipment I had also reserved. Other than that standard U-Haul rental, this one just didn't make it easy.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus R. 
Clasificación:
5.0

Franchesca and husband are The most accommodating business owners that I have ever met, I highly recommend this company and I rent from them all the time for my business.

DIMITRI P. 
Clasificación:
5.0

Equipment as not clean due to a recent storm, but cleanly it it well maintained.

Mark F. 
Clasificación:
4.0

One of the tires was balding & peeling. Should not have gone on a road trip. But it did.

SUZANNE S. 
Clasificación:
5.0

Second rental from this location and it will be my "go to" location from now on. Very customer friendly, easy process - great customer service!

tim R. 
Clasificación:
5.0

Fast friendly service

Edward S. 
Clasificación:
5.0

The owners of this location are really nice and easy to work with.

WILLIAM K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Young J. 
Clasificación:
1.0

He had to go to two locations to rent the truck and pick it up completely unacceptable. The truck was old the suspension was poor and the person who was there before me was clearly smoking in the truck. There were ashes on the steering column and it stunk.

Paul Z. 
Clasificación:
5.0

Your mobile pickup is horrific. Without hyperbole, I had the worst experience I've ever had with a service provider. Thankfully the people at the location were extremely helpful, which I can say with absolute certainty that your online assistance was not. I will not use U-Haul again for this reason.

Roger G. 
Clasificación:
3.0

El cliente no dejó un comentario.

IRFAN M. 
Clasificación:
3.0

Fix your terrible reservation process!!!

ROSTISLAV B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samara S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell F. 
Clasificación:
5.0

Pick up was great out of Glen Rock, but the trailer had no rear light or directional on the right side, nor running lights. We were traveling a distance so called U-haul. Had to take the trailer to Route 46 in Saddle Brook to get it fixed. Sat in u-haul parking lot for 3-4 hours in 96 degree temperatures while they fixed the lights/ directionals/running lights Had to rewire a significant part of the trailer to get them to work. everything was fixed and working when we left. While traveling we hit some rain about 16 hrs into our trip (all equipment worked well until then), at that point the running lights stopped working. Therefore we had to stop traveling earlier than anticipated that day because we had no running lights. The next day we hit rain again so we had to stop again and stay overnight a second night because without running lights you could not tow in the rain as people could not see the trailer. Thus we spent another night cost at a hotel and food. Expected more from U-Haul as they advertise travel across the states. They extended the use by one day since we lost Monday sitting in Saddle Brook, but that did not account for the other problems and expenses we encountered due to inoperational equipment from U-Haul.

DAVID D. 
Clasificación:
1.0

The location listed is not where the trucks are. When you go to pick them up they give you a map that's a few blocks away. Picking up and returning require the mobile app which checks you're gps location. If you go to the lot with the trucks, it won't let you finish picking up or returning the trucks because you're at the wrong location. This was a terrible experience, I drove back and forth between where the trucks are and the "correct location" about 6 or 7 times. Pick up and drop off took well over 40 minutes. Would use Uhaul again but not this location

Michael E. 
Clasificación:
1.0

You can bill the customer for the day they used the product, not three days.

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas A. 
Clasificación:
5.0

Perfect experience. Clean, helpful, very organized, and fast service. Best rental experience I've had. ¡Gracias!

ANTONIO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAFAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria S. 
Clasificación:
5.0

Fran was exceptional!!!! So helpful. Called back immediately when left a message. Kind, professional. I would recommend with a 6 star rating!

DEBORAH J. 
Clasificación:
5.0

I am happy with service

CLAUDETTE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

RILEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jillian R. 
Clasificación:
5.0

everything worked out fine, which is nice

Mark M. 
Clasificación:
1.0

The attendant at the location was rude and belligerent. I would not use their location again.

MARK F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Paul K. 
Clasificación:
5.0

The mobile app can use some tweaking. After uploading the last pictures as requested, the app just exited without confirmation both on the pickup and return side.

Howard G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike A. 
Clasificación:
3.0

Have vehicles for non smokers. The vehicle had been used by a cigar smoker and had an odor.

DAVID Y. 
Clasificación:
3.0

The Uhaul representative wasn't present at the office and was not made available via phone; the representative was 1.5 hours late to my confirmed reservation.

Richard H. 
Clasificación:
3.0

El cliente no dejó un comentario.

WALTER C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXEY M. 
No se han enviado comentarios para esta ubicación.

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