Comentarios de los clientes para Exxon of Glen Rock

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Exxon of Glen Rock

Clasificación general:

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Charlene R.
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This location is not at the stated address. Upon arriving to this location, I was sent to another location that was dark and in the back corner of a dead end. I did not feel safe and it was extremely hard to find

HRATCHE B.
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There was an issue with the jack on the trailer. It wasn't working so UHAUL sent a repairman to resolve the issue. But I lost one day of my trip. UHAUL credited me the day thankfully.

Stuart L.
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The experience was very good. The manager was fantastic and very accommodating!

David S.
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This was so easy, great job! Would definitely rent from here again and the fact that you can get gas right at the return is excellent. Note that the trucks are at a lot 2 mins from the gas station itself, everything really well identified in the app / site.

JOEL R.
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Truck, equipment and location were great and very nice. I was however disappointed that my location was changed without any notice after it had been confirmed the day before. I had scheduled for Westwood which is a mile from my house and had to go to Glen Rock which is about 7 miles from my house so my mileage ended up being double of what I anticipated as well as gas.

Amy T.
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El cliente no dejó un comentario.

Richard G.
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El cliente no dejó un comentario.

PATRICK R.
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El cliente no dejó un comentario.

Darshell D.
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They answer all my concern at the beginning and made an easy return. Friendly and professional service. Will used it again in the future.

gianmarco F.
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Friendly and Professional service, answered patiently all my questions at the beginning and made for an easy return! Thank You !

STEPHANIE M.
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Would not allow me to drop the trailer at the location. Made me drop it in a vacant lot (with no attendant) the next town over. It was literally down an alley then into some type of junk yard. I have pictures if you want. Gas station attendant was not friendly and told me not to blame him as he just works there. Spoke to area manager. He is aware of the situation. He also knows this is not how U-Haul is supposed to operate. If I had known this site was such an issue, I would have dropped it at a different dealer. The area manager acted like he didn't know at first and then admitted that he was aware and it has operated that way for "12 years". He told me he would credit the card with $25 for "my troubles" after I asked to be compensated for doing someone else's job. Definitely a poor representation for U-Haul!!!!!!!!!!!!!!!!!!!!!

Paul G.
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Make sure previous customers garbage ie bottles napkins etc are removed from door bins.

JASON B.
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Truck check engine light on , was noisy and needed work

David M.
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El cliente no dejó un comentario.

david S.
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I was in a jam. They did everything possible to get me through it. Whoever it was I spoke to kept me calm and made sure I had what I needed to finish the job. Moving is traumatic. You can't get through it without help like that. Thank you.

Wayne K.
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El cliente no dejó un comentario.

RON W.
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I had a guaranteed online reservation at another location (Shield Self Storage 14 E 24th St, Paterson, NJ 07514) but was unable to get the keys as the code didn't work and there was no one present or picking up the phone. So that sucked but this location was great.

JOSEPH B.
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El cliente no dejó un comentario.

Samuel V.
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There should be a note before renting that indicates the need to go to the different location to actually pick up the rental. It wasn't difficult to get to, but did make the process longer than expected.

David A.
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The online check-in process was very complicated. Makes me thing twice before renting again with u-haul. The problem is not the location but the verification process.

Conchetta M.
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Very pleasant experience, they explain with everything

Peter Z.
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acknowledge the customer sooner and reduce the time spent getting the vehicle on the road

VLADLEN K.
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El cliente no dejó un comentario.

Kevin K.
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I reserved a truck in Ringwood NJ and was told a day before I had to go to Glen Rock, 17 miles away. My drive took me past the Ringwood place and the truck was there, so why should I pay for an extra 34 miles? Also, I returned the truck with pretty much the same amount of gas, maybe one needle width lower and got charged for a quarte tank at inflated rates (this is a gas station I rented from). Not happy

john K.
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I was very happy with the service with this U-Haul facility everything went smooth prices were great I would recommend this to anyone.

James A.
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Trucks are parked 1 Mile away from Exxon and down a private driveway. Hard to find in early hours and worse at night.

JANET G.
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The truck at the remote lot, they explain everthing. The whole process was fast and easy. Will use and recomended this location in the future.

elrawda A.
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Easy and fast service, make our move less stress.

CRAIG C.
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No oil, no AC, trash in bed of truck, slow service, and frankly feel over-charged.

David M.
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Very helpful, efficient and friendly service

timothy M.
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vehicle was not there, had to pick up myself

John S.
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El cliente no dejó un comentario.

MAUREEN M.
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I am satisfy with he whole process, from make reservation till drop off. The truck was store at 3 block away from the station, the good think they provide the parking for us while we used the truck.

william W.
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Friendly & helpful, from make reservation till drop off. Provide everything I need, happy with the service and will used it again in the future

DAVID P.
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The person who took the reservation was friendly and helpful. Provided everything I needed. Good experience and will rent again in few weeks.

mirwais S.
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Fast, easy and convinience. Truck located at remoted lot, when I arrive everything is ready to go. They just direct us to the lot. Also convinience for gas refill with nk extra charge. Will use this location again in the future

Fredrick L.
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El cliente no dejó un comentario.

Jaime W.
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El cliente no dejó un comentario.

Thomas M.
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El cliente no dejó un comentario.

douglas O.
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This locatiom was so easy to deal with, from pick up to drop off. I would recommend thos location.

Lorraine M.
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Easy drop off

harold R.
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They were very helpful, when we arrived the contract done, direct us how to get the truck which is 3 block away. They are fast at getting me on the road.

SAMPATHKU S.
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Quick service and the people from this location very helpfull

Joseph L.
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They have remote lot for all the truck, I been using this location at least 2x a week for the past 6 month. They really flexible, and try to accomodate what we need. Even on last minutes rental they try to help us. Very pleasant to work with, keep the good work :)

Jonathan V.
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To begin the Uhaul truck is not at the location it says it is I had to travel to pick it up inconveniently and I had an altercation with the attendant at this location she is unrightfully charging me a crazy amount ($500) cleaning fee for something I did not do.

Paul G.
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El cliente no dejó un comentario.

Justine B.
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So, sorry, This was ridiculous. It was not made clear how it all worked and we felt like it was a scavenger hunt to find our vehicle. Go to the gas station which didn't have the truck, it was in a lot somewhere else. And once we put in the info in the app then it gave us the real location and what looked like a child's hand drawn picture of a map to follow. The trail we had to follow was impossible to notice, it was an unmarked alleyway which we missed about 5 times since it was unnoticeable. The lot itself seemed really insecure compared to the hurtles if information the app requires. I don't know, the whole process was veryyyyy confusing and frustrating. I would not recommend.

jon W.
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Hassle free prompt service. Truck was well prepared and ready when I need to pick it up.

Ilya L.
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We were told to pick up at Exxon station in Glen Rock. When we got there, we were given a different location for pick up (282 S Broad St, Ridgewood). We had a difficult time finding this new address, as it was on a private property with no U-Haul signs. We called the contact & were directed to enter through that private residential driveway in order to reach our destination. This was an unsettling experience during a stressful time & wasn't as smooth as we had hoped.

Michael B.
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Tried to do mobile check in. Didn't work and we were sitting in the parking lot for over an hour before we were allowed to leave. This made us late in returning the vehicle which beyond being charged for an extra day was a horrible experience as well. There is no signage to find the driveway to the parking lot which was very difficult to find in the dark. Last but not least, the key drop off box had a slot that was too small to actually fit the key so I had to resort to nesting the tag in the slot.

job S.
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Convenient; fair price; easy in & easy drop off.

Patrycja M.
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El cliente no dejó un comentario.

Valerie A.
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This Exxon was so easy to deal with, from pick up to drop off. I would, and have, recommended it since yesterday!! Kuddos to the gentleman when i picked up, and to the gal when I dropped off!

Michael B.
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El cliente no dejó un comentario.

Robert L.
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They were very helpful and fast at getting me on the road!

iris B.
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The car was not on site and I was not provided with a ride - I had to walk almost a mile to get the vehicle. The vehicle was in a backstreet that didn't have signs so it took a very long time to fine. The van was filthy. And during covid that's even more concerning. The van had a broken sideview mirror, which made it difficult to see clearly. Then, when I dropped off the van. I was made to return it back to the hidden, far weird parking lot, which had no lights for safety. Then the key didn't fit in the return box. I would never ever rent from this location again and I am very unlikely to have uhaul again.

Patrick N.
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El cliente no dejó un comentario.

Andrea S.
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El cliente no dejó un comentario.

thomas J.
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Great service rep at the Exxon station who handles uhaul. Very courteous and competent.

joseph S.
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El cliente no dejó un comentario.

peter G.
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Owners friendly and approachable. EZ pickup. EZ drop off. Available by phone when needed to extend rental. Overall very pleased. Thank you!

MOSHE G.
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The process for return of the truck using my phone was not clear. Explaining that process in advance would make it easier to use that feature.

allison A.
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El cliente no dejó un comentario.

Roselyn J.
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Friendly, fast and easy service. Recomended and will used it again in the future

augustine Y.
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Good experience, they making moving become less stress. Will used them again in the future ..

Sam F.
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El cliente no dejó un comentario.

Bruno S.
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Fast and easy rental

Todd C.
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I booked a Wyckoff location based on stated online availability and convenience to me. On my first reservation, I was re-routed to Waldwick. When I said I'd have to think about it, the agent canceled my reservation, though I did not ask him to. After shopping around a little bit, I changed dates and thought I'd give it another shot. Same thing, but this time re-routed to Glen Rock. No call from any agent to confirm. Showed up and was told I'd have to drive another mile to pick up the truck at a secluded and shady location. Since I had to drive extra miles out of my way from what and where I booked, I thought the least Uhaul could have done was to credit the difference in miles (perhaps $8-10) that I should not and would not have had to drive had the vehicle and location I booked based on *your* online information was available. This would up costing me 30-60 minutes and about $10 extra. I'm firing Uhaul like I've fired so many other companies that can't do the easy things well. The people renting the truck at the service station were nice enough, but unwilling to issue a mileage credit. Bad customer service!

Tashiba M.
Clasificación:

The right prices an dthat there are trucks available when they say they arent

timothy P.
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El cliente no dejó un comentario.

VALERIEA C.
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El cliente no dejó un comentario.

gregory D.
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Wish the location was one of the ones closer to my home., but it all worked out fine.

Chiapin C.
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many mosquitos in cab when I got in and got some bits. and after returning,the next day I was charged additional $6.33 and no information what that was about.

ALAN B.
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The clerk gave me a map to get To the actual truck. It shows a “T” intersection which turned out to be very confusing. It was more like an upside down “Y”

GEORGE H.
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El cliente no dejó un comentario.

Kenneth P.
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El cliente no dejó un comentario.

NOEL L.
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El cliente no dejó un comentario.

mary B.
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Please remember to provide a key for the lock and a dolly in the truck would also be helpful.

ZOULFAKAR A.
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They keep charging my card money and I only drove 65 miles but they charged me more and I'll have to contact them today this is not acceptable and I will never use Uhal again or recommend it to anyone especially that location it's so no organized and shady, I had to go half mile to pick up the truck while it's advertised as a different location it's so horrible

Gary G.
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Have the equipment ready

Jennifer B.
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El cliente no dejó un comentario.

Debbie S.
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El cliente no dejó un comentario.

Harvey B.
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El cliente no dejó un comentario.

donald D.
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El cliente no dejó un comentario.

LINDA A.
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Nice people and easy to work with

harry M.
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The truck is in need of repair. The steering was very loose. Also, the gas tank was only 1/3 filled. I was only going to drive 50 miles (25 each way) and was forced to pull over and get gas as the Low Fuel Light went on on the return trip. A gas tank should be filled and the renter should be responsible to return it filled.

CHRISTOPH M.
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El cliente no dejó un comentario.

JOHN M.
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El cliente no dejó un comentario.

Anthony D.
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They are very nice people, make the whole process simple and easy

dennis R.
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El cliente no dejó un comentario.

Claire B.
Clasificación:

My June 6 experience at this U-Haul rental location was terrible due to the behavior of the assistant there. (I am referring to the assistant to the lady managing the operation.) The assistant was extraordinarily rude toward me, to the point of speaking in a manner that I consider abusive. Also, at the time of my last few rentals here prior to June 6, 2020 I had bad experiences with regard to very rude speech toward me by this individual and another assistant as well. As a result of their unprofessional manner the service at this location has deteriorated greatly. I have no intention of ever returning to this location for any sort of service if those two individuals are working there. I will seek another location for any future rental or gasoline filling service.

William K.
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I was very happy with the service

Ilona K.
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El cliente no dejó un comentario.

william T.
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Very helfull

Matt P.
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Rental process was super easy. Return via online system was great. Folks at Glen Rock Exxon we really nice and helpful.

Matt P.
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Fast and easy

Rosemary M.
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Extremely efficient pick up and drop off.

Elli R.
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El cliente no dejó un comentario.

Robert L.
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El cliente no dejó un comentario.

Brian S.
Clasificación:

First off.. This was not the original location that we booked pickup with.. we went directly to the location & book in person not online. We got the email confirmation. We get another email the next day about the pickup location change. Then when my husband went to pick it up he was told he had to wait for the person to come back from lunch to take him to an off site location were the dolly was kept. While driving the pin locking the tire ramp broke on the highway. Used rope to tie it together until reached north carolina.

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