Just had to pick up the truck. All the paper work was done onlineGuillermo C.
Customer Reviews for Exxon of Glen Rock
(Distribuidor de U-Haul del vecindario)
Glen Rock, NJ 07452
(Corner of S Maple & Highwood Ave)
Services at this Location:
- Lun. - dom.: 8 a. m. - 5 p. m.
- 4/25/2021: 8:00 a. m. - 10:30 a. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.William R.
The individual helping at the Exxon station went above and beyond in our case, as u-Haul systems went down. She even took a few minutes to clean the truck and sweep it out. Very grateful to her.Jane R.
I'd like to know the status of my claim. I had rent a 10'Â´truck in Fair Lawn. When I arrived, it took more than 30min to realize they didn't have the truck. They weren't able to solve my problem and had to call myself uhaul. They sent me to glenrock but no 10â€ truck were available so they gave me a 15â€ truck (which I didn't need). The woman on the phone was very rude and not really willing to acknowledge their mistake nor provide any sort of benefit. I had to call a second time to inquire about the extra miles I was going to pay because of this. She told me to call back once I had the truck. Once I returned the truck, I called again and the person on the phone replied they couldn't give any compensation as I already had a 15â€ truck for the price of a 10â€ truck. And no refund of the extra miles. And no refund of me having to take a full day off instead of a half day because of their mistake. This is unacceptable service client. Somebody is now â€œsupposedâ€ to call me in 24hrs as they â€œsupposedlyâ€ couldn't help me. All this happened yesterday April 19th. Does Uhaul policy is about robbing people?Jeremie P.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.ANDREW B.
The original 24/7 location I was at (Wyckoff Car Wash) didn't have the key, so I had to wait for 30+ minutes on the phone for someone from U-Haul to redirect me to this gas station. Once I arrived, I quickly realized the van wasn't there. The guy at the gas station told me where the lot was, but when I got to the lot, I had to go BACK to the gas station because it said my GPS location was wrong. I don't see why the GPS location isn't based on where the vehicles actually are, but that was extremely frustrating. Same thing happened when I went to drop off the van; I had to drive back to the station, take pictures of everything and then drive BACK to the lot, which actually increased the odometer by one mile over what was in my picture. I see how the neighborhood locations with 24/7 option is a good idea on paper, but with the experience I had, I wouldn't recommend it to anyone. In my opinion, U-Haul needs to take steps to increase quality control for the neighborhood locations. I understand that is difficult because these are just local businesses, but the standards need to be raised. If it were me, I wouldn't want to put my name/brand on this inefficient system.Noah T.
El cliente no dejó un comentario.Anthony C.
El cliente no dejó un comentario.MARK W.
The woman that I dealt with at the U-Haul was fantastic very professional and great help!!john K.
El cliente no dejó un comentario.leo M.
Online experience was horrible. Half the time it did not work. I needed to repeatedly put in the same information that I had previously put in. When returning the truck we could not get the return to go through. We thought it went through but good thing I called because it didn't.Gretchen P.
My experience with Uhaul was fine however my experience with the movers I paid for through Uhaul was AWFUL his name was Alex and he was late rude obnoxious and wouldn't complete the job unless I paid him another hour. I sincerely hope nobody else has to deal with this horrible little man his number is 347-752-8589Marcus F.
The truck was fine, but the online booking experience was awful. I was told that I would receive a call from a representative a day in advance to confirm the truck and provide instructions on how to access it. I never recieved a call. When arriving at the gas station, I had to call someone and they told me something about an additional contract that I had never received. I then had to wait about a half hour in the parking lot for the support team to verify me before I could get the key. I also never saw any instructions on how to calculate the gas mileage when returning the truck, which I was told would be in the contract. The automation process here could be improved a lot through facial recognition software and improved automation rules.JASON B.
El cliente no dejó un comentario.Andrew C.
El cliente no dejó un comentario.David L.
El cliente no dejó un comentario.vinent D.
El cliente no dejó un comentario.STEVEN K.
Good customer service. Staff helped me hook up rental trailer to my car.JOHN M.
Overall great customer service Francine is very professional Simply inform customer of cost if rental is late or needed longerSAMUEL E.
El cliente no dejó un comentario.JUNG R.
El cliente no dejó un comentario.MICHAELB O.
El cliente no dejó un comentario.ERIC B.
Very satisfied with representatives at the Exxon station. Very helpful. Thank youRAYMOND C.
El cliente no dejó un comentario.Sherif A.
El cliente no dejó un comentario.ERIC B.
El cliente no dejó un comentario.Charles H.
El cliente no dejó un comentario.elizabeth M.
El cliente no dejó un comentario.Darrell F.
I went to go pick it up at an Exxon station and the attendant gave me directions to a sketchy location that was way behind some house, I had to use their driveway to find the lot, didn't enjoy that at allPATRICK C.
El cliente no dejó un comentario.John B.
I did not expect to be going to a gas station and then to a parking lot ; the woman working was very helpful - she did a great job - but it was all a little strange ...so I've should have given me an idea of what to expect- the vehicle was insanely loud ajd it didn't sound great ... and an engine light went on which made me nervous ..LAURA D.
Would be best if the yard on site or if the manager was present when you go to the station. Otherwise everything was smooth and manager was very pleasant and accommodating. The process was fairly simple. Truck was in good shape.MARC F.
This location is not at the stated address. Upon arriving to this location, I was sent to another location that was dark and in the back corner of a dead end. I did not feel safe and it was extremely hard to findCharlene R.
There was an issue with the jack on the trailer. It wasn't working so UHAUL sent a repairman to resolve the issue. But I lost one day of my trip. UHAUL credited me the day thankfully.HRATCHE B.
The experience was very good. The manager was fantastic and very accommodating!Stuart L.
This was so easy, great job! Would definitely rent from here again and the fact that you can get gas right at the return is excellent. Note that the trucks are at a lot 2 mins from the gas station itself, everything really well identified in the app / site.David S.
Truck, equipment and location were great and very nice. I was however disappointed that my location was changed without any notice after it had been confirmed the day before. I had scheduled for Westwood which is a mile from my house and had to go to Glen Rock which is about 7 miles from my house so my mileage ended up being double of what I anticipated as well as gas.JOEL R.
El cliente no dejó un comentario.Amy T.
El cliente no dejó un comentario.Richard G.
El cliente no dejó un comentario.PATRICK R.
They answer all my concern at the beginning and made an easy return. Friendly and professional service. Will used it again in the future.Darshell D.
Friendly and Professional service, answered patiently all my questions at the beginning and made for an easy return! Thank You !gianmarco F.
Would not allow me to drop the trailer at the location. Made me drop it in a vacant lot (with no attendant) the next town over. It was literally down an alley then into some type of junk yard. I have pictures if you want. Gas station attendant was not friendly and told me not to blame him as he just works there. Spoke to area manager. He is aware of the situation. He also knows this is not how U-Haul is supposed to operate. If I had known this site was such an issue, I would have dropped it at a different dealer. The area manager acted like he didn't know at first and then admitted that he was aware and it has operated that way for "12 years". He told me he would credit the card with $25 for "my troubles" after I asked to be compensated for doing someone else's job. Definitely a poor representation for U-Haul!!!!!!!!!!!!!!!!!!!!!STEPHANIE M.
Make sure previous customers garbage ie bottles napkins etc are removed from door bins.Paul G.
Truck check engine light on , was noisy and needed workJASON B.
El cliente no dejó un comentario.David M.
I was in a jam. They did everything possible to get me through it. Whoever it was I spoke to kept me calm and made sure I had what I needed to finish the job. Moving is traumatic. You can't get through it without help like that. Gracias.david S.
El cliente no dejó un comentario.Wayne K.
I had a guaranteed online reservation at another location (Shield Self Storage 14 E 24th St, Paterson, NJ 07514) but was unable to get the keys as the code didn't work and there was no one present or picking up the phone. So that sucked but this location was great.RON W.
El cliente no dejó un comentario.JOSEPH B.
There should be a note before renting that indicates the need to go to the different location to actually pick up the rental. It wasn't difficult to get to, but did make the process longer than expected.Samuel V.
The online check-in process was very complicated. Makes me thing twice before renting again with u-haul. The problem is not the location but the verification process.David A.
Very pleasant experience, they explain with everythingConchetta M.
acknowledge the customer sooner and reduce the time spent getting the vehicle on the roadPeter Z.
El cliente no dejó un comentario.VLADLEN K.
I reserved a truck in Ringwood NJ and was told a day before I had to go to Glen Rock, 17 miles away. My drive took me past the Ringwood place and the truck was there, so why should I pay for an extra 34 miles? Also, I returned the truck with pretty much the same amount of gas, maybe one needle width lower and got charged for a quarte tank at inflated rates (this is a gas station I rented from). Not happyKevin K.
I was very happy with the service with this U-Haul facility everything went smooth prices were great I would recommend this to anyone.john K.
Trucks are parked 1 Mile away from Exxon and down a private driveway. Hard to find in early hours and worse at night.James A.
The truck at the remote lot, they explain everthing. The whole process was fast and easy. Will use and recomended this location in the future.JANET G.
Easy and fast service, make our move less stress.elrawda A.
No oil, no AC, trash in bed of truck, slow service, and frankly feel over-charged.CRAIG C.
Very helpful, efficient and friendly serviceDavid M.
vehicle was not there, had to pick up myselftimothy M.
El cliente no dejó un comentario.John S.
I am satisfy with he whole process, from make reservation till drop off. The truck was store at 3 block away from the station, the good think they provide the parking for us while we used the truck.MAUREEN M.
Friendly & helpful, from make reservation till drop off. Provide everything I need, happy with the service and will used it again in the futurewilliam W.
The person who took the reservation was friendly and helpful. Provided everything I needed. Good experience and will rent again in few weeks.DAVID P.
Fast, easy and convinience. Truck located at remoted lot, when I arrive everything is ready to go. They just direct us to the lot. Also convinience for gas refill with nk extra charge. Will use this location again in the futuremirwais S.
El cliente no dejó un comentario.Fredrick L.
El cliente no dejó un comentario.Jaime W.
El cliente no dejó un comentario.Thomas M.
This locatiom was so easy to deal with, from pick up to drop off. I would recommend thos location.douglas O.
Easy drop offLorraine M.
They were very helpful, when we arrived the contract done, direct us how to get the truck which is 3 block away. They are fast at getting me on the road.harold R.
Quick service and the people from this location very helpfullSAMPATHKU S.
They have remote lot for all the truck, I been using this location at least 2x a week for the past 6 month. They really flexible, and try to accomodate what we need. Even on last minutes rental they try to help us. Very pleasant to work with, keep the good work :)Joseph L.
To begin the Uhaul truck is not at the location it says it is I had to travel to pick it up inconveniently and I had an altercation with the attendant at this location she is unrightfully charging me a crazy amount ($500) cleaning fee for something I did not do.Jonathan V.
El cliente no dejó un comentario.Paul G.
So, sorry, This was ridiculous. It was not made clear how it all worked and we felt like it was a scavenger hunt to find our vehicle. Go to the gas station which didn't have the truck, it was in a lot somewhere else. And once we put in the info in the app then it gave us the real location and what looked like a child's hand drawn picture of a map to follow. The trail we had to follow was impossible to notice, it was an unmarked alleyway which we missed about 5 times since it was unnoticeable. The lot itself seemed really insecure compared to the hurtles if information the app requires. I don't know, the whole process was veryyyyy confusing and frustrating. I would not recommend.Justine B.
Hassle free prompt service. Truck was well prepared and ready when I need to pick it up.jon W.
We were told to pick up at Exxon station in Glen Rock. When we got there, we were given a different location for pick up (282 S Broad St, Ridgewood). We had a difficult time finding this new address, as it was on a private property with no U-Haul signs. We called the contact & were directed to enter through that private residential driveway in order to reach our destination. This was an unsettling experience during a stressful time & wasn't as smooth as we had hoped.Ilya L.
Tried to do mobile check in. Didn't work and we were sitting in the parking lot for over an hour before we were allowed to leave. This made us late in returning the vehicle which beyond being charged for an extra day was a horrible experience as well. There is no signage to find the driveway to the parking lot which was very difficult to find in the dark. Last but not least, the key drop off box had a slot that was too small to actually fit the key so I had to resort to nesting the tag in the slot.Michael B.
Convenient; fair price; easy in & easy drop off.job S.
El cliente no dejó un comentario.Patrycja M.
This Exxon was so easy to deal with, from pick up to drop off. I would, and have, recommended it since yesterday!! Kuddos to the gentleman when i picked up, and to the gal when I dropped off!Valerie A.
El cliente no dejó un comentario.Michael B.
They were very helpful and fast at getting me on the road!Robert L.
The car was not on site and I was not provided with a ride - I had to walk almost a mile to get the vehicle. The vehicle was in a backstreet that didn't have signs so it took a very long time to fine. The van was filthy. And during covid that's even more concerning. The van had a broken sideview mirror, which made it difficult to see clearly. Then, when I dropped off the van. I was made to return it back to the hidden, far weird parking lot, which had no lights for safety. Then the key didn't fit in the return box. I would never ever rent from this location again and I am very unlikely to have uhaul again.iris B.
El cliente no dejó un comentario.Patrick N.
El cliente no dejó un comentario.Andrea S.
Great service rep at the Exxon station who handles uhaul. Very courteous and competent.thomas J.
El cliente no dejó un comentario.joseph S.
Owners friendly and approachable. EZ pickup. EZ drop off. Available by phone when needed to extend rental. Overall very pleased. ¡Gracias!peter G.
The process for return of the truck using my phone was not clear. Explaining that process in advance would make it easier to use that feature.MOSHE G.
El cliente no dejó un comentario.allison A.
Friendly, fast and easy service. Recomended and will used it again in the futureRoselyn J.
Good experience, they making moving become less stress. Will used them again in the future ..augustine Y.
El cliente no dejó un comentario.Sam F.
Fast and easy rentalBruno S.