I ordered it until 5pm and when I got there whoever took my order bumped my return time without calling or anything because they wanted to get another rental for that truck at 5pm. And when I showed them they owed me 50$. Because my reservation was reserved, that’s when I got it extended back to 5pm. Lady at the front counter was very rude and took no responsibility for her company actions, except to shift blame on someone else for doing that order. She never came out to check the truck with me, nothing like in the past to make sure the truck is correct before I take it out. Just threw the keys on the counter and said have a good day. Terrible customer service, terrible communication, terrible staff
TYLER G
Kraft Road Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Gratiot, MI 48059
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkStaff was excellent, friendly and helpful.
David TThis location is our go-to spot to rent in the Port Huron area. Always friendly and accommodating. We highly recommend.
vicki bOne tire was a little low on air.
David DAndrea helped me as usual and she was excellent in customer service and attitude
CAREY Y