When I placed my order, I specifically said that I didn't need the insurance, but I was charged $14 anyway. The lady said that her location requires this. I have auto & liability insurance, I shouldn't have to pay for this. I was also charged a $25 cleaning fee that I shouldn't have been charged. The lady said she submitted photos to U-Haul proving that we left the floorboards muddy, but she refused to provide the photos to me. I didn't go anywhere muddy, we simply picked something up (from a concrete driveway, no mud), to an asphalt driveway (no mud). The floor of the truck was a little dirty when we picked up the vehicle, but it was minor, so I wasn't worried about it. I did not add to the dirt. I made sure to thoroughly sweep out the back and returned the truck in the same condition I received it in. Please provide me photos of the supposed dirt I left behind. I have rented trucks and vans from U-Haul many, many times over many years, and have never had this problem before.Patricia F.
Kraft Road Storage
(U-Haul Neighborhood Dealer)
- Lunes9 a. m. - 5 p. m.
- Martes9 a. m. - 3 p. m.
- Wed–Sat9 a. m. - 5 p. m.
- 12/10/2022: 9:00 a. m. - 3:00 p. m.
- 12/24/2022 - 12/26/2022: cerrado
- 12/31/2022: 9:00 a. m. - 1:00 p. m.
- 1/2/2023: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
One-Way and In-Town® Rentals in Fort Gratiot, MI 48059
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Servicio de propano entregado directamente en tu puerta!
¡Tenemos la selección más amplia de la industria!
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
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The facility was ok. There was only one person working there in the office. I had to park and unhook the trailer myself in the rain. She never left the office.David R.
Allow for a means for a customer to upload their drivers license at the rental location when they don't have the means (smart phone) to do it themselves.David B.
Check the gate on that trailer, it is in awful shape, was VERY hard to open and close.REGINALD B.
Everything was ok other than the office girl was not friendly in the least. I actually found her to be very rude.TINA F.