The personnel there was said to just drop it off and I was done. He asked if there were any problems. I would have thought I wouldn't have been responsible for the pictures or any of the administrative drop off procedures since the location was staffed.
DANIEL M
Romeo Power Sports LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Epping, NH 03042
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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It's not the location, it's the online check-in process and drop off that is an ABSOLUTE nightmare. I've had to rent a Uhaul each weekend for the past 4 weekends, and every SINGLE time I've had to call customer service and spend an extra 30- 40 minutes doing so. It's been terrible
Chris MI never expected a rental to be a painful experience, but here we are with U-Haul, giving me a reason to side with Penske next time. Please note this isn't an issue with Romeo Power Sports - this is an issue with U-Haul overall. First, I was not notified that I was basically required to have the app. Not a big deal, but caused a slight hassle when trying to pick up. Likewise, I wasn't told I needed to enter my driver's license and other information prior to pickup. I figured I needed to, but it would have been nice to fill that out the day before, not day of pickup. The real hassle was when I called them on 12 different occasions over the course of 3 separate days and didn't get an answer or call back regarding my rental - both the local U-Haul number and the regional office. I arrived at my U-Haul the morning of pickup to absolutely no instructions on what to do, how to get the keys, no signs instructing what to do, and no one at the location to assist. I had to add to that number of 12 calls already made over 3 days, and finally got someone on the phone, both to get some instructions and a code for the lock on the back of the truck (apparently where the key was kept, thanks to the email confirmation not including that info). The operator was helpful and told me I needed the app and to process through the rental payment to get the lock code. Only problem, there's nothing on the app to process the payment. Call back a second time, and get someone to process my payment on the other end of the line. They forward me the code to unlock the truck and tell me to call back if there's any issues. Open the truck and the dolly and furniture covers that were ordered are missing. Call back again and report it. The operator was nice enough to remove it from my order. They also kindly extended my rental time after taking 50 MINUTES TO FINALLY UNLOCK THE TRUCK TO USE IT. I don't know, maybe I'm the idiot for using U-Haul for the first time? But how does such a large, multimillion dollar company have an app and ordering system with very little instructions, no straight-forward approach for completing the order, lack of customer service and response to phone calls... the list can go on. Completely irresponsible, go book your rental with Penske.
Timothy RSpecial shout out to: David and Maddie - kind excellent people in every way.
Cindy MI dropped off after hours but the location seemed fine. I would add a Uhaul label on the key drop box to prevent confusion for future customers.
Christopher F