When returning they did not actually finish the reservation, had to call in the next day for them to close it.
Kent G
Express Petro
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elyria, OH 44035
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Even though I called the night before to make sure both the truck and appliance dolly were ready for pickup, and told yes, the next day when I attempted to pick it up, I was told they don’t have the appliance dolly I reserved along with the truck online. The staff of this location were very unfamiliar with the rental process and even had to FaceTime someone else to walk them through it. Although I was able to rent the truck as planned, moving the appliances WITHOUT the previously reserved equipment was VERY difficult. I WOULD NOT recommend this location AT ALL.
andrew aThe truck was on empty when we received it. Nothing was verified with the dealer except when we received the invoices. The drivers seat was torn. In the middle of our move, the check engine light came on and we had added anxiety getting it back to the rental place. We did not get the boxes we ordered. The 18.00 charge has not been returned to us. At some point we were just happy to get the truck back. Summarizing. Truck in bad shape. Overcharged for fuel. No refund on the missing boxes. Worst experience I have had renting a truck. Please fix these issues for the next customer. It is stressful enough moving furniture and also have to worry if your rental truck will even make the trip. Also, I truly feel we were overbilled.
Tonya BVery unprofessional. Had a difficult time picking up my equipment here. Would not return.
Bryanna NThe worker at the gas station was very nice. The problem is he doesn't do anything. It goes through a phone system which took over 30 mins to help me and let me take the truck. So I lost that time with my move. You should give me money off since.i have to do all the work with paperwork and taking pics and verifying everything.
Edward K