It’s a hassle to return with all photos being taken etc. preference would be to return to a place where the associates take care of all these.
Shabeer I
Community Mini Mart
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Durham, NC 27707
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 2.5 es la calificación promedio de clientes
Cuéntanos qué piensas.
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Poor customer service
Elepxia OThe guy who met me (not helped me) was rude and lazy and offered absolutely NO customer service. It started with the picking up the trailer and he instructed me to return the trailer the next morning and to take the trailer off the vehicle myself and where to place it. I have a bad back and cannot lift the trailer off the vehicle. Then, when I returned the next morning, he wanted me to place the trailer in an exact space that would require me to pull the vehicle into a busy street to get the vehicle aligned with the space he wanted it placed. The area where he wanted the trailer placed is very tight. This is the smallest trailer offered and easily taken off the vehicle and pushed into the space by hand, if you don't have a back issue. He wouldn't check the trailer back in and directed me to go to the app to do it myself. He told me that wasn't his job to check the trailer back in. He finally did check the trailer back in when I asked questions on how to access the app but was condescending and rude in doing so. I won't ever use this location again. I typically go to the location on 15-501 in DURHAM/CHAPEL HILL and these folks are so professional and customer service oriented. They didn't have the trailer I needed when reserving.
Lannie HThey were very nice.
Irene Hthe owner was very helpful and guided us through the process of acquiring and returning our rental with the app. Very friendly and neighborly service. Pick up and drop off was easy.
Nathan S