Everything was clean and the store smelled great! The inviting aspect is only lost due to their lack of parking spots. Great customer service! I have an issue with my closing paperwork that was issued by the return location. My rental gas was listed at 1/2 a tank by the front desk assistant and highlighted to show that level should match in the dash. Upon entering the vehicle it was only at a 1/4 of a tank. I took a photo of the tank level, adjusted to the proper level in my confirmation details. I submitted a photo of the mistake and noted the correction. I took photos of the entire vehicle and departed. I submitted these photos while in the U-Haul parking lot to ensure a time stamp of legitimacy. I returned with the vehicle at the same level as I received it. The vehicle was returned at 1/4 tank. I have been sent paperwork asking for my signature claiming over $80 in a charge for gas and gas labor. I am requesting a refund for that amount since it is not the customers duty to pay for more gas than they received.
Toni R
Access Self Storage East Dallas
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Dallas, TX 75228
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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I just want to say that both of the employees I dealt with while picking up and dropping off were so kind and helpful and really made my day. I’ve never had better service at a Uhaul in all my years renting. Keep doing what y’all are doing! I will try to rent from this location exclusively because of the customer service! Thanks, Evan
Evan BFriends staff
ANDREW ANothing everything is fine. It’s excellent. I will always use this location. Very clean and friendly.
SANDRA MThe representative that assisted me was superior…
VERONICA S