First off, the UHaul clerk was a complete gentlemen. When I arrived, he was trying to correct a projected billing error for a couple renting a truck. Although he worked the phones diligently, his customer line backed up. I waited, I would estimate, 45 minutes to be waited on. Not the clerks fault. Perhaps Uhaul could defer such matters to the following business day, to properly address the problem. It's a billing issue and should not have held up the line the way it did. 4 customers came in behind me and also waited. One customer left without having his (future) rental question answered. UHaul should adopt a "here are the keys, we will sort it out later" policy. I'm sure you are going to match the lower process that couple was quoted anyhow. Ridiculous, the pickle you put you poor employee in that day. Inexcusable. Again, I am not mad at the employee, he was doing his best with your lousy uhaul policies. Unreal. Over an hour+, to grab a toy hauler and hit the road. And that was with a reservation.
Daniel M
The Storage Bin of Coldwater
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Coldwater, MI 49036
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkThis is the first time that I used the Coldwater location. I was so impressed that I’ll definitely be back. The truck selection was excellent and the rental process was easy with no waiting.
Laurie HAlways have a good experience renting here
Lyle SEverything was great. Keep up the good work.
EARL LExcellent staff, the rental and return were smooth and very easy...they are the best!!
Curtis O