I got a call at 5:30 on Friday from UHaul telling me that the location was going to be closed on Saturday so I would not be able to pick up the van. I was offered a rental from another location 7 miles from my chosen location. The UHaul person said that I would be on the hook for the additional mileage. THAT IS HORRIBLE CUSTOMER SERVICE. First I learn 15 hrs before the pickup (and 30 minutes before the location closed for the day) that the location was unavailable to me; then I'm told that i will have to pay the additional $10 for the mileage! Fortunately my office was 5 minutes from my preferred location so I could check out the van on Friday. YOU GUYS GOT LUCKY THAT I WAS ABLE TO DO THAT.
william S.
Compass Self Storage LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Cincinnati, OH 45226
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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Explain extra charge on invoice, provide clean equipment
Robert R.Personnel were courteous and professional. I would recommend this location to anyone
Mark M.Very nice to work with, Super Clean Truck. Comfortable to drive too.
Timothy S.Everything was fine! The van was clean and well maintained. The staff is always very accommodating and friendly.
Peter W.