Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)

558 reviews

4700 Wilmer Crt   Cincinnati, OH 45226

(513) 206-9284

Office Hours

  • Mon: 9:30 am–6 pm
  • Tue-Thur: 10 am–2 pm
  • Fri: 9:30 am–6 pm
  • Sat: 9 am–4:45 pm
  • Sun: 10 am–2:45 pm

Services at this Location:

Contact Us

(513) 206-9284

4700 Wilmer Crt
Cincinnati, OH 45226

Services at this Location:

Office Hours

  • Mon: 9:30 am–6 pm
  • Tue-Thur: 10 am–2 pm
  • Fri: 9:30 am–6 pm
  • Sat: 9 am–4:45 pm
  • Sun: 10 am–2:45 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Second time i used this site and both times the vehicle was not ready and the employee was late. All despite using the mobile application and trying to avoid these issues.

Ralph S 
Rating:
5.0

Customer did not leave a comment.

Michael Q 
Rating:
1.0

The truck I was provided with was clean. However, I was charged for a utility dolly which I neither asked for nor received. I did not become aware of the excess charge until after I returned the truck, when they charged me for not returning the utility dolly which I never received. I have not received reimbursement for the rental charge of the utility dolly which I did not receive.

Peter S 
Rating:
4.0

Location was closed when I returned the truck but the personnel at the location checked it in for me the next day and made sure to follow up with me.

Steve B 
Rating:
5.0

Customer did not leave a comment.

Charlie S 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
3.0

THE UHAUL APP IS THE ABSOLUTE WORST. IT TOOK 45 MINUTES BECAUSE IT KEPT REJECTING THE PHONE NUMBER ENTERED FOR A FAMILY REFERENCE AS THE SAME AS THE PERSON RENTING THE TRUCK, WHICH IT WAS MOST ASSUREDLY NOT. THEN HAD TO SWITCH THE NAME OF THE RENTER B/C WIFE MADE THE APPOINTMENT AND I WAS DRIVING. CLUSTERF*CK ALL AROUND. ALSO -- ABSOLUTELY ABSURD THAT I HAD TO INCLUDE TWO FAMILY REFERENCES. WHOSE MORONIC IDEA WAS THAT? I WILL NEVER ALLOW IT EVER AGAIN - YOU GOT ME BECAUSE I WAS OVER A BARREL AND NEEDED THE TRUCK, BUT I WILL NEVER SUBMIT A FRIEND OR FAMILY MEMBER TO BE SUBJECTED TO YOUR ABSURD REFERENCE CHECK AGAIN. HOME DEPOT CAN RENT ME A TRUCK A LOT CHEAPER, BUT I THOUGHT THIS WOULD BE MORE EFFICIENT. IT WASN'T. PS* IN TRYING TO SUBMIT THIS FEEDBACK, I AM GIVEN THE OPTION OF SELECTING 'NOT APPLICABLE' WHEN RECOMMENDING THIS LOCATION TO A FRIEND. AS I WILL NEVER BE USING UHAUL AGAIN, I SELECTED THIS OPTION. THE FORM REJECTED IT SAYING I DID NOT MAKE A SELECTION. SO I'M CHOOSING 'NO' IN ORDER TO PROCESS THIS FORM. THE APP AND WEB DEVELOPERS UHAUL CORPORATE HIRED FOR THIS JOB ROBBED YOU BLIND. NEXT TIME HIRE LOCALLY SO THERE MIGHT BE A SMIDGE OF ACCOUNTABILITY.

MARK Y 
Rating:
5.0

Customer service rep was outstanding! Best I have ever dealt with. Truck was a bit dirty inside and needed washer fluid. Regardless, would absolutely recommend to a friend.

Jim M 
Rating:
1.0

I had originally arranged a pick up from UHaul Moving and Storage and Beechmont because that’s where my storage unit was. The store closed at 7. I selected a 6:30 pickup, but knowing that work and traffic could delay me, I decided to select a pickup via the app so I wouldn’t have to go in store in case they closed. Sure enough traffic delayed me about 30 minutes from my pickup time. I went into the app to start my pickup process, and I got a message saying there was no equipment assigned to my reservation. I first ran up to the front (it was like 6:58 at this point) and said what the app said. The person, who clearly was focused on going home, said “the 1800 number is the only help you can get now.” Frustrated, I called the 1-800 number listed on the app. After 5 minutes of waiting, someone picked up and I explained the situation. After telling my story, the person goes “oh sorry, I’m in sales. I’ll transfer you to customer support.” I waited another 15 minutes for an available support. They told me that “because your pickup time was during open hours, they just changed my reservation to in-store pickup because it’s ’easier for them,’ and because I was late (btw, the app said pickup within an HOUR), they just didn’t link anything to my application. I explained that I didn’t want in-store pickup, and that I had specifically requested an app pickup because of the possibility of traffic, etc making me cut it close to the closing time. With the most bored voice possible, the support agent says “that’s just what they do in these situations.” I explained that this wasn’t right, and that this lack of communication could greatly derail my plans, and she responds - shortly - “heard.” She then tells me there are no trucks available for mobile pickup, but she found one at another U-Haul facility 20 minutes away. I then had to drive 20 minutes, go through the 10-minute mobile pickup process, then drive 20 minutes BACK to my storage locker. When all was said and done, the process took an extra 2 hours than anticipated, causing a chain of delays that wound up derailing my plans. This was extremely frustrating, and it is causing me to question whether I will ever use UHaul for my moving and storage again.

Nicholas M 
Rating:
5.0

The only concern is that I requested a rental for 8:30 am but the store didn't open until 10. Though my email confirmation noted that my reservation was for 10, I was not actually alerted of this when I was trying to make the reservation and thus I missed this. A "pop up" stating that the "location doesn't open until 10 am, do you still want to make this reservation?" would have been helpful.

David D 
Rating:
5.0

Easiest experience I’ve ever had renting a UHaul - thank you

greg m 
Rating:
5.0

Absolutely easy and the owner was fantastic. I would highly recommend using this site again. The vehicle was very well maintained and ran perfectly.

Anthony R 
Rating:
5.0

None. The Customer Service and ease-of-use of the equipment was great.

John G 
Rating:
5.0

Customer did not leave a comment.

Michelle S 
Rating:
5.0

Great overall experience! Store manager was professional and helpful. I will definitely use this service in the future.

robert f 
Rating:
4.0

Customer did not leave a comment.

ADAM D 
Rating:
5.0

The lady was great, I’ve never had a bad experience with U-Haul or this location

Todd E 
Rating:
4.0

Customer did not leave a comment.

JOSEPH C 
Rating:
5.0

Customer did not leave a comment.

Bruce F 
Rating:
5.0

Customer did not leave a comment.

Ronald S 
Rating:
5.0

The photos of truck in the app were not updated (one side of truck door was dented) so I would just suggest updating those shots to make the check in process smoother (so renters don’t have to take photos to dispute the condition)

Angelique W 
Rating:
4.0

Customer did not leave a comment.

Jennifer T 
Rating:
5.0

Customer did not leave a comment.

James G 
Rating:
5.0

Customer did not leave a comment.

Susan L 
Rating:
3.0

Customer did not leave a comment.

nick s 
Rating:
5.0

Customer did not leave a comment.

Benjamin B 
Rating:
5.0

Customer did not leave a comment.

Alec B 
Rating:
5.0

Customer did not leave a comment.

Mark R 
Rating:
5.0

Customer did not leave a comment.

Samantha R 
Rating:
5.0

Great job from the front counter, communication to the return.

Ron T 
Rating:
5.0

Customer did not leave a comment.

Lisa W 
Rating:
4.0

Customer did not leave a comment.

Charm M 
Rating:
5.0

Customer did not leave a comment.

CARMEN G 
Rating:
3.0

The truck I rented has a leaking gas tank.

Samuel M 
Rating:
5.0

Customer did not leave a comment.

Nathaniel D 
Rating:
4.0

Great people!

Robert R 
Rating:
4.0

People are great!! Cab of truck only so so, box of truck was clean!

Robert R 
Rating:
5.0

Customer did not leave a comment.

Donnie M 
Rating:
5.0

I got a call at 5:30 on Friday from UHaul telling me that the location was going to be closed on Saturday so I would not be able to pick up the van. I was offered a rental from another location 7 miles from my chosen location. The UHaul person said that I would be on the hook for the additional mileage. THAT IS HORRIBLE CUSTOMER SERVICE. First I learn 15 hrs before the pickup (and 30 minutes before the location closed for the day) that the location was unavailable to me; then I'm told that i will have to pay the additional $10 for the mileage! Fortunately my office was 5 minutes from my preferred location so I could check out the van on Friday. YOU GUYS GOT LUCKY THAT I WAS ABLE TO DO THAT.

william s 
Rating:
4.0

Explain extra charge on invoice, provide clean equipment

Robert R 
Rating:
5.0

Personnel were courteous and professional. I would recommend this location to anyone

Mark M 
Rating:
5.0

Customer did not leave a comment.

Cynthia W 
Rating:
5.0

Customer did not leave a comment.

Bryan G 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH A 
Rating:
5.0

Very nice to work with, Super Clean Truck. Comfortable to drive too.

Timothy S 
Rating:
5.0

Everything was fine! The van was clean and well maintained. The staff is always very accommodating and friendly.

Peter W 
Rating:
5.0

Customer did not leave a comment.

Niall M 
Rating:
1.0

You guys suck big time. I had to wait an hour plus to get my truck, and was charged $156.32 plus another $2.14 by the drop off location. This was a one way trip only to travel just 28 miles to my home. I would not recommend Uhaul to anyone at this point. Scam job, and piss poor service on top of it.

steve t 
Rating:
5.0

Well run location! Vehicle was spotless! Pick up and drop off were quick. I’ll be back!

Peter W 
Rating:
4.0

I am very disappointed. The vehicle was rented to use for the evening. After dark, I turn on the headlights and the left front headlight was out. After contacting customer service, i get a generic e-mail saying no compensation will be offered and I could have called the 24 hour roadside assistance. But, i can rest assured that they will fix the problem for the next client. Sorry, but my time is more valuable than that as well as my safety. Expecting me to accept the responsibility of finding maintenance issues with your vehicles is not my job. You should check the vehicles before they leave your lot, especially things like headlights which take my safety into consideration. I am not a happy customer and will consider other rental companies in the future if I don't receive some kind of credit.

Dan L 
Rating:
5.0

The staff at Compass Storage are awesome! They are very helpful with the U-Haul

Alex S 
Rating:
5.0

Customer did not leave a comment.

kamdoro s 
Rating:
5.0

Your employee LINDSEY was outstanding!! She has the personality of someone that I would want on my staff!! Kind concerns and most courteous!! Whenever in the future I need to store something I will definitely use your company!! Edward Harris

Edward H 
Rating:
5.0

Customer did not leave a comment.

Scott D 
Rating:
5.0

Customer did not leave a comment.

Nathan H 
Rating:
5.0

Thanks for the great and friendly service!

Alec B 
Rating:
5.0

Great customer service. Friendly staff. Efficient and easy processes on both ends!

Andrew L 
Rating:
1.0

Was to pick up my truck at Compass on Wilmer Ave at 6pm Monday night. I decided to go at 4:30 instead. Upon arrival at 4:30 found a note on door saying “Left at 1:30. Office is closed “ Having just driven 20 miles to get there , I was a little ticked off no one had decency to notify me. Went there the next morning at open ,9:30, only to wait around for over one and a half hours due to “software problems. “ Now, the gentleman working was very nice and he was filling in at this location but seriously? Needless to say these issues totally screwed up my schedule and I spent way too much time on U-Haul’s shortcomings.

Michael T 
Rating:
5.0

Great fast easy friendly customer service at this location.

Dean M 
Rating:
5.0

Clerk at the office exceeded my expectation - total sunshine! Extremely quick and easy process

Grant M 
Rating:
5.0

Customer did not leave a comment.

Kolin M 
Rating:
1.0

Rental was scheduled for 900 am. The associate didn't show up to work until 940 am that morning. Left message with answering service. No response for Compass Storage.

Don C 
Rating:
5.0

The truck suspension was terrible. Multiple times during my trip I was bouncing almost uncontrollably on the road. The truck also skid a couple times at stops with no anti-lock. I would not rent this truck out again until these items are fixed.

ANTHONY L 
Rating:
5.0

Customer did not leave a comment.

Peter H 
Rating:
5.0

Customer did not leave a comment.

bob t 
Rating:
5.0

Customer did not leave a comment.

Emily K 
Rating:
5.0

Customer did not leave a comment.

Janet J 
Rating:
5.0

Customer did not leave a comment.

Herbert D 
Rating:
5.0

Lindsey was my customer service person where I picked up the rental. She was friendly, courteous, and answered all my questions.

Andrew P 
Rating:
5.0

Manage the mover’s help website. I hired movers from an “inactive” company. I didn’t know this was possible and wasted time and money renting a truck only for no one to show up. Yes it says I should get confirmation from the movers, but I assumed it would be more of a timeframe thing than ordering services from a defunct company. I had to move unexpectedly and scheduled the service 2 days prior. There should be a way for the customer to see when they last performed services and not just reviews. Maybe if they have not completed a move for more than 30 days they have to do more to be at the top of the list than have good reviews. Also Madison Food Mart should be mobile pickup only. When I went to pickup a truck on Friday 5/6 no one was there more than 10 minutes past my scheduled time. I ended up going to 2 different locations to finally get the vehicle needed to complete my move. I originally ordered a van but ended up getting a truck. From 2 of the other nearby locations this is a constant problem with that location. You may not hear about this since there’s no way to leave a review if you don’t pickup from that location. Queen City Self Storage on RedBank reported that several of their reviews reflect the issues with Madison Mart.

Ebony D 
Rating:
5.0

The representative was very friendly and patient. I am in the midst of one of the worst moves of my life but she was very understanding yet efficient

EbonyFaith D 
Rating:
5.0

The customer service was outstanding the lady help me with everything that I needed and more she has a great Hospitality to her thank you U-Haul

Juanita L 
Rating:
5.0

The worker (I wish I could remember his name) was so nice, friendly and very quick to get us our uHaul! It took about 5 minutes total to check in and get the keys - so easy! I also loved the option to check out remotely and return the keys after hours. I will be using this location in the future and recommending it to others. Thank you so much again!!

Sarah W 
Rating:
5.0

Customer did not leave a comment.

Aaron B 
Rating:
5.0

Great Staff

Mark G 
Rating:
5.0

Very helpful staff at booking time and when I picked up and returned the truck. They had what I needed at 4pm the day before and got it done.

JEROME Y 
Rating:
5.0

Customer did not leave a comment.

DEAN M 
Rating:
5.0

Customer did not leave a comment.

Emily V 
Rating:
5.0

The woman running the store has the best attitude and is so helpful, always great seeing her.

David H 
Rating:
5.0

Customer did not leave a comment.

HEATHER S 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S 
Rating:
5.0

Lindsay was very caring and great to work with

KAREN B 
Rating:
5.0

Service rep was excellent and professional. Quoted charges were right on the money.

PATRICK M 
Rating:
5.0

Maddie and Lindsey, who work in the office were very helpful and more importantly, friendly and polite.

SAMUEL B 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R 
Rating:
4.0

Reserving online made check in very quick and easy. The young woman who helped me was very friendly and efficient.

JOHN B 
Rating:
5.0

Customer did not leave a comment.

KURT S 
Rating:
5.0

Th customer service at Compass self storage was amazing. Lindsey does a great job. She is compassionate and goes over and beyond to help her customers.

Scott S 
Rating:
5.0

Thank you! Everything was great!

BRIAN H 
Rating:
5.0

The staff was wonderful

Natalie F 
Rating:
3.0

Equipment was dirty because location did not look/confirm the inside of the cab was clean until minutes before dispatch and could not clean it in time.

Katherine S 
Rating:
5.0

Not the fault of dropoff location, but my uhaul app would not let me complete the after hours check in. When asked for pic of odometer and fuel, I'd get a green check, click on that but it wouldn't save the pic nor allow me to continue. App permission to camera was allowed. The app needs more work

Brian M 
Rating:
2.0

The return process was a pain and took forever online. Had a bad truck with bad brakes had to swap out. Calling in was on hold for an hour

robbie l 
Rating:
2.0

storage unit set up was a failure, clerk was way too busy, never received furniture pads as ordered, costly for the amount of miles driven, took forever to reach anyone by phone

Kayla H 
Rating:
5.0

put a jack on the tongue of the trailer. It would be lot easier to lift and save peoples backs

WILLIAM J 
Rating:
5.0

Customer did not leave a comment.

Barry C 
Rating:
3.0

N/A

Ryan B 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M 
Rating:
5.0

Customer did not leave a comment.

W R 
No reviews have been submitted for this location.

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