I traveled from chico to Galt California. Made my reservations in advance. After I rented the truck u-haul contacted me and moved my drop off to a totally different location on the other side of sacramento. I tried calling to change it closer to the location I was moving. And got no help from them. I got the truck. With less then a quarter tank of gas filled it full nintey dollars worth dropped it of with 3 quarters of a tank. Got no discount for that! Found a place on Florin road in Sacramento and dropped the truck there. All while I was moving and travel to Galt. This was very stressful. In an already stressful situation. I had this truck for about 6 hours. And the cost was over 300.00 dollars with alot of problems dealing with you. I am very unhappy with how it was all handled. And honestly I will probably never contact u-haul again. My business did not seem that important to you and a whole lot of grief!TAMI C.
Trailer Rental & Towing in Chico, CA at Bidwell Self Storage
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Chico, CA 95926
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 Average Customer Rating
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Service was great and helpfulEnrique V.
I picked up my uhaul and was told it was the front uhaul but in fact was the back uhaul. Due to covid it was supposed to be cleaned and sanitized but clearly was not and have pictures to show that. I rented the truck for 24 hours and at least 15 miles but had the truck for neither of them and returned it before both of those. This is completely unacceptable and I will never in my life rent from uhaul again.Marissa S.
Fast, friendly service. Highly recommend.William C.
Truck had mud inside and out food on dash and seatALAN M.
Everything was perfectTIMOTHY T.
The worker did not know how to set up the safety chains and when we left and started driving the trailer doors flew open!!! Very dangerous!!! Very difficult location to find as well.Laurence S.
I was 1/8 short of gas and was charged $40. I also let the guy know I paid extra to rent a dolly and was never given a dolly. He told me he would refund me some money but I never did.Thomas M.
We reserved two trucks that were suppose to be at one location for us to pick up. It cost us an hour of time to have to come to this second location to pick up the second truck.Nathan S.
To expensiveRobert K.
I was given inaccurate information that I can drop off keys of U Haul at this Filsom location any time of day. I went there at about 6:30 PM, there was no provision of dropping off the truck. The location gates were locked. It was about 9 miles from my house. I made 9 mile trip back to my home and another 5 miles next day to drop it at different location. I had to put approx 18 miles on it bec of incorrect info given to me. I put fuel in it more the limit they ask for. I was charged $6 extra for extra miles used. THEY WERE RESPONSIBLE FOR GIVING ME WRONG INFO OF DROP OFF AND THEY ARE MORE WRONG IN CHARGING ME EXTRA $6 AND SOME CENTS. In fact you guys should give me some money back for the hassle i had to under go.HARPREET K.
Great service, everything was fast and smoothKevin L.
The location was fine, but the fact that you sent me to it in the first place when it was hundreds of miles out of my way was unacceptable. The side mirror on the truck was loose and I had to stop at a different uhal location to get it fixed because they couldn't do anything about it at the pickup location. Perhaps you need to expand your fleet size.ADAM F.
Long wait.kiersten B.
Excellent customer service, clean equipment, positioned for easy hook-up upon arrival and assists with hook-up and detachment. Location a bit hard to find, but otherwise excellent in every way.Anita B.
The manager was such great help! Julio thank you!!! great customer serviceAnthony A.
Good service and Representative.Emerald B.
got charged for a dolly i did not order . when i went to return truck , no one was there .Taylor L.
hard to find but worth it. Interesting locationAlan H.
easy rental process, rented a cargo van to move my son at college. Van had low miles and in great condition AND the price was real reasonable!! Thank you Uhaul.robert R.
I was told that I was given a one way contract to San Francisco. This turned out not to be the case, they gave me a round trip without my knowledge. When I arrived at the office they did not go over the contract with me, we did not go over the quality of the truck as there was a homeless man that was using the truck for shelter the night before. The tank was half full and the back was dirty when given to me aswell as the cab. When I tried to turn in the uhaul to an after hours drop off in San Francisco I was told I couldn't do that and that I would be charged an extra fee for dropping off in San Francisco even though I was told I could do that by 3 different people working for uhaul previous to picking up the truck. I was expecting to pay around $180-$200 and now this has cost me over $600 aswell as my time. I usually use penske and I am kicking myself for using uhaul. I will NEVER use uhaul again. This has been my worst moving experience ever and I regret using uhaul. I will spread word to my peers aswell to search elsewhere for their moving needs.Aaron P.
Overcharged for 1 day had to call and get corrected. Made to clean truck from prior uses. 2 homeless were doing something to another U-haul truck off to the side which seemed odd. The employee said they were being nice when I asked about it. I'd go to another location.VICTORIA B.
Very friendly staff and made it easy to pick up and drop offAlex M.
I was charged three times for this rental. To two different cards. When I was told that my card was not accepted, it was actually charged. I called customer service and got a recording and hung up on. It will be the last time I ever use Uhaul. I'm disgusted.Loretta W.
it was a difficult location to find, not pleased with trying to use my cell phone to upload driver license. could not get it to workThomas V.