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Charles F.
Customer Reviews for Bidwell Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Windshield wiper fluid was empty and windshield dirty
Lynn D.So hard to find!!!!!! And then got charged another day, because we were driving around trying to find the place.
Denise M.Y'all gave me a busted up truck with a check engine light on, that pulled to the right and rattled like crazy. Worst experience ever and I'll NEVER recommend uhaul to anyone. Shop elsewhere people.
Zachary B.Gentleman working the counter was beyond helpful and so very willing to help me correct the pick up locations error. He went above and beyond and I felt confident leaving him to take care of things for me. I had to leave before he was done transferring my rental into his location beause I was taking a bus back home.
alicia C.They had a really hard time doing simple data entry
Casey H.First van they gave me the wiper/light lever fell off. Order was for 2 days. Brought it back 1 day early, but didn't get any off the bill because I took it out at 9am on Thursday and returned it at 11 am on Friday..
Deborah G.All was GOOD
TAWNJA P.U-Haul wasn't available at the location near me and I don't have a car. That made it very difficult for me to have access to the U-Haul
Shelby C.I had a terrible time trying to rent a uhaul on 7/27/22in the afternoon. It took me almost 2hrs for the system to accept my payment. If it wasn't for the employee that helped me I would have left. He was so professional, patient, and dedicated to work as hard as he could to figure out the situation I was having. He was amazing, and I am so extremely grateful for all his help!! I will be recommending this place to everyone! He went way above and beyond! Thank you for having such a great employee:)
rosie V.Got charged for pads and a dollie that were already opened in truck. I sent an email explaining this to uhaul asking for adjustment to invoice to date I have no response or credit
Patrick C.The internet was slow, but other than that it was a great experience.
Jimmie B.The front desk person was friendly and knowledgeable and efficient at processing the rental.
Gabby K.Owner went out of his way to help me on his day off.
Matthew C.Drop off was equivalent to putting the keys in a slot - the worker was in the office and was interested in just the keys. He did not leave the office to look at the truck or to verify the blankets were returned. I also did not receive any "sign off" that I had returned the truck. This was NOT BAD but, as I said, the same as just dropping the keys in a slot in the door.
Donald L.Everything was great, management incredible!!
lora S.Front headlight was out but I was t told.
Kristin P.The only issue was the size of the lot. Not much you can do to fix that
Joel W.Thank you Julio.
Raymond M.They did not have the dolly I had requested. They were helpful to make sure I wasn't charged for it, but when I had expected it to help with my move it was really disappointing it was not available.
Marylisa W.Good People.
GUILLERMO B.The truck's engine cover came off and it ran poorly! The agent gave me no papers and could not pull up my order.
Daryle H.The service we received from Landon was wonderful. He knew what he was doing and was very friendly.
Tamara Marie A.Ninguno
MICHAEL M.Good experience, excellent customer service.
joeseph M.When we went in the store to pick up the truck, the office smelled like pot. I took the truck home to load and when I opened it up, it reeked of pot!!! The odor was pungent. I called the store to see about getting a different truck. No answer so I left a message. I left the truck open for a few hours, sprayed air freshener, and after not getting a call back I needed to start loading. I had a 3 hour drive and the smell was even in the cab. I had a really bad headache. When I got to Petaluma to unload my wife could smell the pot as soon as we opened the door. The last item to remove from the truck was the mattress, which now smelled like pot!
Eric J.Previous customer was hours late in returning equipment and there was mud everywhere. The man who waited on me did his best to clean it up. I was not able to do the check out on my mobile due to bad connection issues but the gentleman had me out and on the road in no time once the truck was returned. Way better And faster service at this uhaul location than At the location I rented one 18 months ago.
SUZANNE W.Keep on providing great 5 Star service Thank you will come again to rent A
MITCHELL W.Lock boxes for after hours return was not set up correctly. There was no lock for my box to return my key. Customer service was useless and rude and unhelpful. Very stressful experience
Lenelle J.I received a text message to drop off at another location. Drove an extra 12 miles out of my way and the new location is not anywhere to be found. So, back 12 miles to the original location and drop it off. Messages for the next week saying I had not dropped off dolly. Little irritating....
Sandy D.Great experience and best cost & flexibility. Provided exactly what we needed on a short notice move. Very helpful staff.
LEE B.The Dropbox location needs to be more secure.
COREY J.The fuel level was under quarter tank when taken and was returned at same level. The confusion on your side may be because the truck reserved was not available so they had to switch contract to another truck. Fuel level of other truck was on paper. So please remove fuel related charges and refund them promptly.
JAI KUMAR K J.Julio and his team were so attentive and helpful. Thankful for the forklift & the streamline process to rent a truck. Such a great team to work with. Thank you Julio and Michael!
LIANA R.I was charged for an extra hour after i returned the truck.
Aron K.Thanks will use again!
SHARON T.customer service was great...location was very poor. had to look and look for it
GARY F.The location is a little tricky to find as it is not on an actual road but tucked behind some businesses.
Nicola M.Everything was good and I have no recommendations.
Timothy M.- Add signage where to park to go to the office, but apparently there is not much space The guy said "I'll take care of it"; eventually I did get a receipt, but nothing when I handed keys. If that is standard practice, put it visibly in a brochure or an e-mail. Better yet, anything I suggested by brochure, put it in e-mail so customers can read up well in advance of stressful move day.
Tsvetomir P.Great customer service and very friendly.
Amparo E.Reduce hold time for 800#. My old phone is not compatible with online, so was trying to use your phone services. I was on hold so long my phone went dead. I was trying to reschedule for the next morning, but was unable to get t hru, so uhaul cancelled by reservation, forcing me to wait an extra day to get equipment.
denise F.The van I rented, was not inspected at all, it was dirty not clean, I took pictures and said some to the attendant when I renewed and was told we we will check it out when you return it., when I returned it to another attention I told him that it wasn't clean when I rented it he looked at it and said there would no extra charges. I did take pictures of the dirty van.
PAMELA S.Not happy that uhaul changed settings on my phone during the check in process. My phone now make sound when taking pictures and I can't figure out how to shut it off. Checkin in and out online is impersonal and kills jobs.
DEBBIE P.I traveled from chico to Galt California. Made my reservations in advance. After I rented the truck u-haul contacted me and moved my drop off to a totally different location on the other side of sacramento. I tried calling to change it closer to the location I was moving. And got no help from them. I got the truck. With less then a quarter tank of gas filled it full nintey dollars worth dropped it of with 3 quarters of a tank. Got no discount for that! Found a place on Florin road in Sacramento and dropped the truck there. All while I was moving and travel to Galt. This was very stressful. In an already stressful situation. I had this truck for about 6 hours. And the cost was over 300.00 dollars with alot of problems dealing with you. I am very unhappy with how it was all handled. And honestly I will probably never contact u-haul again. My business did not seem that important to you and a whole lot of grief!
TAMI C.Service was great and helpful
Enrique V.I picked up my uhaul and was told it was the front uhaul but in fact was the back uhaul. Due to covid it was supposed to be cleaned and sanitized but clearly was not and have pictures to show that. I rented the truck for 24 hours and at least 15 miles but had the truck for neither of them and returned it before both of those. This is completely unacceptable and I will never in my life rent from uhaul again.
Marissa S.Fast, friendly service. Highly recommend.
William C.Truck had mud inside and out food on dash and seat
ALAN M.Everything was perfect
TIMOTHY T.The worker did not know how to set up the safety chains and when we left and started driving the trailer doors flew open!!! Very dangerous!!! Very difficult location to find as well.
Laurence S.I was 1/8 short of gas and was charged $40. I also let the guy know I paid extra to rent a dolly and was never given a dolly. He told me he would refund me some money but I never did.
Thomas M.We reserved two trucks that were suppose to be at one location for us to pick up. It cost us an hour of time to have to come to this second location to pick up the second truck.
Nathan S.To expensive
Robert K.I was given inaccurate information that I can drop off keys of U Haul at this Filsom location any time of day. I went there at about 6:30 PM, there was no provision of dropping off the truck. The location gates were locked. It was about 9 miles from my house. I made 9 mile trip back to my home and another 5 miles next day to drop it at different location. I had to put approx 18 miles on it bec of incorrect info given to me. I put fuel in it more the limit they ask for. I was charged $6 extra for extra miles used. THEY WERE RESPONSIBLE FOR GIVING ME WRONG INFO OF DROP OFF AND THEY ARE MORE WRONG IN CHARGING ME EXTRA $6 AND SOME CENTS. In fact you guys should give me some money back for the hassle i had to under go.
HARPREET K.Great service, everything was fast and smooth
Kevin L.The location was fine, but the fact that you sent me to it in the first place when it was hundreds of miles out of my way was unacceptable. The side mirror on the truck was loose and I had to stop at a different uhal location to get it fixed because they couldn't do anything about it at the pickup location. Perhaps you need to expand your fleet size.
ADAM F.Long wait.
kiersten B.Excellent customer service, clean equipment, positioned for easy hook-up upon arrival and assists with hook-up and detachment. Location a bit hard to find, but otherwise excellent in every way.
Anita B.