El cliente no dejó un comentario.
Michael Allen W.
Customer Reviews for Bidwell Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Good People.
GUILLERMO B.The truck's engine cover came off and it ran poorly! The agent gave me no papers and could not pull up my order.
Daryle H.The service we received from Landon was wonderful. He knew what he was doing and was very friendly.
Tamara Marie A.Ninguno
MICHAEL M.Good experience, excellent customer service.
joeseph M.When we went in the store to pick up the truck, the office smelled like pot. I took the truck home to load and when I opened it up, it reeked of pot!!! The odor was pungent. I called the store to see about getting a different truck. No answer so I left a message. I left the truck open for a few hours, sprayed air freshener, and after not getting a call back I needed to start loading. I had a 3 hour drive and the smell was even in the cab. I had a really bad headache. When I got to Petaluma to unload my wife could smell the pot as soon as we opened the door. The last item to remove from the truck was the mattress, which now smelled like pot!
Eric J.Previous customer was hours late in returning equipment and there was mud everywhere. The man who waited on me did his best to clean it up. I was not able to do the check out on my mobile due to bad connection issues but the gentleman had me out and on the road in no time once the truck was returned. Way better And faster service at this uhaul location than At the location I rented one 18 months ago.
SUZANNE W.Keep on providing great 5 Star service Thank you will come again to rent A
MITCHELL W.Lock boxes for after hours return was not set up correctly. There was no lock for my box to return my key. Customer service was useless and rude and unhelpful. Very stressful experience
Lenelle J.I received a text message to drop off at another location. Drove an extra 12 miles out of my way and the new location is not anywhere to be found. So, back 12 miles to the original location and drop it off. Messages for the next week saying I had not dropped off dolly. Little irritating....
Sandy D.Great experience and best cost & flexibility. Provided exactly what we needed on a short notice move. Very helpful staff.
LEE B.The Dropbox location needs to be more secure.
COREY J.The fuel level was under quarter tank when taken and was returned at same level. The confusion on your side may be because the truck reserved was not available so they had to switch contract to another truck. Fuel level of other truck was on paper. So please remove fuel related charges and refund them promptly.
JAI KUMAR K J.Julio and his team were so attentive and helpful. Thankful for the forklift & the streamline process to rent a truck. Such a great team to work with. Thank you Julio and Michael!
LIANA R.I was charged for an extra hour after i returned the truck.
Aron K.Thanks will use again!
SHARON T.customer service was great...location was very poor. had to look and look for it
GARY F.The location is a little tricky to find as it is not on an actual road but tucked behind some businesses.
Nicola M.Everything was good and I have no recommendations.
Timothy M.- Add signage where to park to go to the office, but apparently there is not much space The guy said "I'll take care of it"; eventually I did get a receipt, but nothing when I handed keys. If that is standard practice, put it visibly in a brochure or an e-mail. Better yet, anything I suggested by brochure, put it in e-mail so customers can read up well in advance of stressful move day.
Tsvetomir P.Great customer service and very friendly.
Amparo E.Reduce hold time for 800#. My old phone is not compatible with online, so was trying to use your phone services. I was on hold so long my phone went dead. I was trying to reschedule for the next morning, but was unable to get t hru, so uhaul cancelled by reservation, forcing me to wait an extra day to get equipment.
denise F.The van I rented, was not inspected at all, it was dirty not clean, I took pictures and said some to the attendant when I renewed and was told we we will check it out when you return it., when I returned it to another attention I told him that it wasn't clean when I rented it he looked at it and said there would no extra charges. I did take pictures of the dirty van.
PAMELA S.Not happy that uhaul changed settings on my phone during the check in process. My phone now make sound when taking pictures and I can't figure out how to shut it off. Checkin in and out online is impersonal and kills jobs.
DEBBIE P.I traveled from chico to Galt California. Made my reservations in advance. After I rented the truck u-haul contacted me and moved my drop off to a totally different location on the other side of sacramento. I tried calling to change it closer to the location I was moving. And got no help from them. I got the truck. With less then a quarter tank of gas filled it full nintey dollars worth dropped it of with 3 quarters of a tank. Got no discount for that! Found a place on Florin road in Sacramento and dropped the truck there. All while I was moving and travel to Galt. This was very stressful. In an already stressful situation. I had this truck for about 6 hours. And the cost was over 300.00 dollars with alot of problems dealing with you. I am very unhappy with how it was all handled. And honestly I will probably never contact u-haul again. My business did not seem that important to you and a whole lot of grief!
TAMI C.Service was great and helpful
Enrique V.I picked up my uhaul and was told it was the front uhaul but in fact was the back uhaul. Due to covid it was supposed to be cleaned and sanitized but clearly was not and have pictures to show that. I rented the truck for 24 hours and at least 15 miles but had the truck for neither of them and returned it before both of those. This is completely unacceptable and I will never in my life rent from uhaul again.
Marissa S.Fast, friendly service. Highly recommend.
William C.Truck had mud inside and out food on dash and seat
ALAN M.Everything was perfect
TIMOTHY T.The worker did not know how to set up the safety chains and when we left and started driving the trailer doors flew open!!! Very dangerous!!! Very difficult location to find as well.
Laurence S.I was 1/8 short of gas and was charged $40. I also let the guy know I paid extra to rent a dolly and was never given a dolly. He told me he would refund me some money but I never did.
Thomas M.We reserved two trucks that were suppose to be at one location for us to pick up. It cost us an hour of time to have to come to this second location to pick up the second truck.
Nathan S.To expensive
Robert K.I was given inaccurate information that I can drop off keys of U Haul at this Filsom location any time of day. I went there at about 6:30 PM, there was no provision of dropping off the truck. The location gates were locked. It was about 9 miles from my house. I made 9 mile trip back to my home and another 5 miles next day to drop it at different location. I had to put approx 18 miles on it bec of incorrect info given to me. I put fuel in it more the limit they ask for. I was charged $6 extra for extra miles used. THEY WERE RESPONSIBLE FOR GIVING ME WRONG INFO OF DROP OFF AND THEY ARE MORE WRONG IN CHARGING ME EXTRA $6 AND SOME CENTS. In fact you guys should give me some money back for the hassle i had to under go.
HARPREET K.Great service, everything was fast and smooth
Kevin L.The location was fine, but the fact that you sent me to it in the first place when it was hundreds of miles out of my way was unacceptable. The side mirror on the truck was loose and I had to stop at a different uhal location to get it fixed because they couldn't do anything about it at the pickup location. Perhaps you need to expand your fleet size.
ADAM F.Long wait.
kiersten B.Excellent customer service, clean equipment, positioned for easy hook-up upon arrival and assists with hook-up and detachment. Location a bit hard to find, but otherwise excellent in every way.
Anita B.The manager was such great help! Julio thank you!!! great customer service
Anthony A.Good service and Representative.
Emerald B.got charged for a dolly i did not order . when i went to return truck , no one was there .
Taylor L.hard to find but worth it. Interesting location
Alan H.easy rental process, rented a cargo van to move my son at college. Van had low miles and in great condition AND the price was real reasonable!! Thank you Uhaul.
robert R.I was told that I was given a one way contract to San Francisco. This turned out not to be the case, they gave me a round trip without my knowledge. When I arrived at the office they did not go over the contract with me, we did not go over the quality of the truck as there was a homeless man that was using the truck for shelter the night before. The tank was half full and the back was dirty when given to me aswell as the cab. When I tried to turn in the uhaul to an after hours drop off in San Francisco I was told I couldn't do that and that I would be charged an extra fee for dropping off in San Francisco even though I was told I could do that by 3 different people working for uhaul previous to picking up the truck. I was expecting to pay around $180-$200 and now this has cost me over $600 aswell as my time. I usually use penske and I am kicking myself for using uhaul. I will NEVER use uhaul again. This has been my worst moving experience ever and I regret using uhaul. I will spread word to my peers aswell to search elsewhere for their moving needs.
Aaron P.Overcharged for 1 day had to call and get corrected. Made to clean truck from prior uses. 2 homeless were doing something to another U-haul truck off to the side which seemed odd. The employee said they were being nice when I asked about it. I'd go to another location.
VICTORIA B.Very friendly staff and made it easy to pick up and drop off
Alex M.I was charged three times for this rental. To two different cards. When I was told that my card was not accepted, it was actually charged. I called customer service and got a recording and hung up on. It will be the last time I ever use Uhaul. I'm disgusted.
Loretta W.it was a difficult location to find, not pleased with trying to use my cell phone to upload driver license. could not get it to work
Thomas V.Awesome Truck Trailer will always rent from them!
Karyn M.The staff, service and equipment was very good. The actual location however was not. I would recommend the staff/service, with a much clearer description of how to find the place.
STEEVE M.The guys that work at this location are the friendliest people ever
daniel N.the service provider was very helpful and we will use this U haul again
ROBERT L.Guy was superfast and helpful
Nick S.Went day earlier seemed they didnt have my truck there which i confirme and reserved on line. Luckly i went day before guy said it probably woulnt be there. Also nobody called to confirm order.
Yolanda B.