Julio and his team were so attentive and helpful. Thankful for the forklift & the streamline process to rent a truck. Such a great team to work with. Thank you Julio and Michael!
LIANA R.
Customer Reviews for Bidwell Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I was charged for an extra hour after i returned the truck.
Aron K.Thanks will use again!
SHARON T.customer service was great...location was very poor. had to look and look for it
GARY F.The location is a little tricky to find as it is not on an actual road but tucked behind some businesses.
Nicola M.Everything was good and I have no recommendations.
Timothy M.- Add signage where to park to go to the office, but apparently there is not much space The guy said "I'll take care of it"; eventually I did get a receipt, but nothing when I handed keys. If that is standard practice, put it visibly in a brochure or an e-mail. Better yet, anything I suggested by brochure, put it in e-mail so customers can read up well in advance of stressful move day.
Tsvetomir P.Great customer service and very friendly.
Amparo E.Reduce hold time for 800#. My old phone is not compatible with online, so was trying to use your phone services. I was on hold so long my phone went dead. I was trying to reschedule for the next morning, but was unable to get t hru, so uhaul cancelled by reservation, forcing me to wait an extra day to get equipment.
denise F.The van I rented, was not inspected at all, it was dirty not clean, I took pictures and said some to the attendant when I renewed and was told we we will check it out when you return it., when I returned it to another attention I told him that it wasn't clean when I rented it he looked at it and said there would no extra charges. I did take pictures of the dirty van.
PAMELA S.Not happy that uhaul changed settings on my phone during the check in process. My phone now make sound when taking pictures and I can't figure out how to shut it off. Checkin in and out online is impersonal and kills jobs.
DEBBIE P.I traveled from chico to Galt California. Made my reservations in advance. After I rented the truck u-haul contacted me and moved my drop off to a totally different location on the other side of sacramento. I tried calling to change it closer to the location I was moving. And got no help from them. I got the truck. With less then a quarter tank of gas filled it full nintey dollars worth dropped it of with 3 quarters of a tank. Got no discount for that! Found a place on Florin road in Sacramento and dropped the truck there. All while I was moving and travel to Galt. This was very stressful. In an already stressful situation. I had this truck for about 6 hours. And the cost was over 300.00 dollars with alot of problems dealing with you. I am very unhappy with how it was all handled. And honestly I will probably never contact u-haul again. My business did not seem that important to you and a whole lot of grief!
TAMI C.Service was great and helpful
Enrique V.I picked up my uhaul and was told it was the front uhaul but in fact was the back uhaul. Due to covid it was supposed to be cleaned and sanitized but clearly was not and have pictures to show that. I rented the truck for 24 hours and at least 15 miles but had the truck for neither of them and returned it before both of those. This is completely unacceptable and I will never in my life rent from uhaul again.
Marissa S.Fast, friendly service. Highly recommend.
William C.Truck had mud inside and out food on dash and seat
ALAN M.Everything was perfect
TIMOTHY T.The worker did not know how to set up the safety chains and when we left and started driving the trailer doors flew open!!! Very dangerous!!! Very difficult location to find as well.
Laurence S.I was 1/8 short of gas and was charged $40. I also let the guy know I paid extra to rent a dolly and was never given a dolly. He told me he would refund me some money but I never did.
Thomas M.We reserved two trucks that were suppose to be at one location for us to pick up. It cost us an hour of time to have to come to this second location to pick up the second truck.
Nathan S.To expensive
Robert K.I was given inaccurate information that I can drop off keys of U Haul at this Filsom location any time of day. I went there at about 6:30 PM, there was no provision of dropping off the truck. The location gates were locked. It was about 9 miles from my house. I made 9 mile trip back to my home and another 5 miles next day to drop it at different location. I had to put approx 18 miles on it bec of incorrect info given to me. I put fuel in it more the limit they ask for. I was charged $6 extra for extra miles used. THEY WERE RESPONSIBLE FOR GIVING ME WRONG INFO OF DROP OFF AND THEY ARE MORE WRONG IN CHARGING ME EXTRA $6 AND SOME CENTS. In fact you guys should give me some money back for the hassle i had to under go.
HARPREET K.Great service, everything was fast and smooth
Kevin L.The location was fine, but the fact that you sent me to it in the first place when it was hundreds of miles out of my way was unacceptable. The side mirror on the truck was loose and I had to stop at a different uhal location to get it fixed because they couldn't do anything about it at the pickup location. Perhaps you need to expand your fleet size.
ADAM F.Long wait.
kiersten B.Excellent customer service, clean equipment, positioned for easy hook-up upon arrival and assists with hook-up and detachment. Location a bit hard to find, but otherwise excellent in every way.
Anita B.The manager was such great help! Julio thank you!!! great customer service
Anthony A.Good service and Representative.
Emerald B.got charged for a dolly i did not order . when i went to return truck , no one was there .
Taylor L.hard to find but worth it. Interesting location
Alan H.easy rental process, rented a cargo van to move my son at college. Van had low miles and in great condition AND the price was real reasonable!! Thank you Uhaul.
robert R.I was told that I was given a one way contract to San Francisco. This turned out not to be the case, they gave me a round trip without my knowledge. When I arrived at the office they did not go over the contract with me, we did not go over the quality of the truck as there was a homeless man that was using the truck for shelter the night before. The tank was half full and the back was dirty when given to me aswell as the cab. When I tried to turn in the uhaul to an after hours drop off in San Francisco I was told I couldn't do that and that I would be charged an extra fee for dropping off in San Francisco even though I was told I could do that by 3 different people working for uhaul previous to picking up the truck. I was expecting to pay around $180-$200 and now this has cost me over $600 aswell as my time. I usually use penske and I am kicking myself for using uhaul. I will NEVER use uhaul again. This has been my worst moving experience ever and I regret using uhaul. I will spread word to my peers aswell to search elsewhere for their moving needs.
Aaron P.Overcharged for 1 day had to call and get corrected. Made to clean truck from prior uses. 2 homeless were doing something to another U-haul truck off to the side which seemed odd. The employee said they were being nice when I asked about it. I'd go to another location.
VICTORIA B.Very friendly staff and made it easy to pick up and drop off
Alex M.I was charged three times for this rental. To two different cards. When I was told that my card was not accepted, it was actually charged. I called customer service and got a recording and hung up on. It will be the last time I ever use Uhaul. I'm disgusted.
Loretta W.it was a difficult location to find, not pleased with trying to use my cell phone to upload driver license. could not get it to work
Thomas V.Awesome Truck Trailer will always rent from them!
Karyn M.The staff, service and equipment was very good. The actual location however was not. I would recommend the staff/service, with a much clearer description of how to find the place.
STEEVE M.The guys that work at this location are the friendliest people ever
daniel N.the service provider was very helpful and we will use this U haul again
ROBERT L.Guy was superfast and helpful
Nick S.Went day earlier seemed they didnt have my truck there which i confirme and reserved on line. Luckly i went day before guy said it probably woulnt be there. Also nobody called to confirm order.
Yolanda B.Excellent experience! Easy pickup & dropoff.
Amy S.Ash tray was full of cigarette ashes . didn't notice until down the road when the smell started to bother me . The truck would get to around 4000 rpms before it would schange gears. Made gas millage worse than it had to be. Door of the vehicle was clearly broken into and poorly repaired. The gentelman behind the counter set me up to ruturn the vehicle to a location that was very far away.I emediatly said that wouldnt work well and he said Id have to call to change it. WhenI asked how long I could have the vehicle he said around 24 hour . If it was a little longer its probably not a big deal. At exactly 24 hour later my fiance relieves a call that the vehicle will be reported stolen if not returned immediately. She returned the call said we would be a little late and not returning to that location. Asked if there would be a late fee and she was told it is at the next locations discretion. More on that later
DENNIS L.Trailer was picked up at different location due to lack of merchandise. Was sent to different location to pick up trailer.
Hollyn H.Julio was a pleasure to work with. Let me in on all the information and kept in touch to answer any questions and ensure a smooth trip. A+ service.
zachary A.Difficult to find as there is no street sign and it is hidden behind a grocery store.
dennis T.Nothing, the service at this locate was good.
Peter D.All went great, good equipment and the staff was very personable and helpful.
stephen G.Uhaul could improve by having more trucks in Willows CA. We have to drive to Chico to get the truck we need in Willows when there is a Uhaul in Willows.
David C.The young man was very friendly, helpful, courteous, efficient.
Tom F.Nothing.
Jeremiah F.They fraudulent charged me for the vehicle being 1/4 full and it was over 3/8 when I left it. Their drop-off location was hard to find and was closed, even though the website had it listed as open until 5 PM Thanksgiving day. I will continue to fight the fuel charge.
Brian C.Jacob is a delight. Very professional, efficient and friendly. He was so very, very helpful. The entire experience was so easy and quick. I can't recommend this location enough.
Donna Y.