I traveled from chico to Galt California. Made my reservations in advance. After I rented the truck u-haul contacted me and moved my drop off to a totally different location on the other side of sacramento. I tried calling to change it closer to the location I was moving. And got no help from them. I got the truck. With less then a quarter tank of gas filled it full nintey dollars worth dropped it of with 3 quarters of a tank. Got no discount for that! Found a place on Florin road in Sacramento and dropped the truck there. All while I was moving and travel to Galt. This was very stressful. In an already stressful situation. I had this truck for about 6 hours. And the cost was over 300.00 dollars with alot of problems dealing with you. I am very unhappy with how it was all handled. And honestly I will probably never contact u-haul again. My business did not seem that important to you and a whole lot of grief!TAMI C.
Customer Reviews for Bidwell Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Service was great and helpfulEnrique V.
I picked up my uhaul and was told it was the front uhaul but in fact was the back uhaul. Due to covid it was supposed to be cleaned and sanitized but clearly was not and have pictures to show that. I rented the truck for 24 hours and at least 15 miles but had the truck for neither of them and returned it before both of those. This is completely unacceptable and I will never in my life rent from uhaul again.Marissa S.
Fast, friendly service. Highly recommend.William C.
Truck had mud inside and out food on dash and seatALAN M.
El cliente no dejó un comentario.DUANE P.
Everything was perfectTIMOTHY T.
The worker did not know how to set up the safety chains and when we left and started driving the trailer doors flew open!!! Very dangerous!!! Very difficult location to find as well.Laurence S.
I was 1/8 short of gas and was charged $40. I also let the guy know I paid extra to rent a dolly and was never given a dolly. He told me he would refund me some money but I never did.Thomas M.
El cliente no dejó un comentario.joel W.
El cliente no dejó un comentario.Gordon L.
We reserved two trucks that were suppose to be at one location for us to pick up. It cost us an hour of time to have to come to this second location to pick up the second truck.Nathan S.
To expensiveRobert K.
El cliente no dejó un comentario.Kimberly P.
El cliente no dejó un comentario.Odeh H.
I was given inaccurate information that I can drop off keys of U Haul at this Filsom location any time of day. I went there at about 6:30 PM, there was no provision of dropping off the truck. The location gates were locked. It was about 9 miles from my house. I made 9 mile trip back to my home and another 5 miles next day to drop it at different location. I had to put approx 18 miles on it bec of incorrect info given to me. I put fuel in it more the limit they ask for. I was charged $6 extra for extra miles used. THEY WERE RESPONSIBLE FOR GIVING ME WRONG INFO OF DROP OFF AND THEY ARE MORE WRONG IN CHARGING ME EXTRA $6 AND SOME CENTS. In fact you guys should give me some money back for the hassle i had to under go.HARPREET K.
Great service, everything was fast and smoothKevin L.
The location was fine, but the fact that you sent me to it in the first place when it was hundreds of miles out of my way was unacceptable. The side mirror on the truck was loose and I had to stop at a different uhal location to get it fixed because they couldn't do anything about it at the pickup location. Perhaps you need to expand your fleet size.ADAM F.
El cliente no dejó un comentario.pam D.
El cliente no dejó un comentario.Elizabeth H.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.George B.
Long wait.kiersten B.
El cliente no dejó un comentario.Julio O.
Excellent customer service, clean equipment, positioned for easy hook-up upon arrival and assists with hook-up and detachment. Location a bit hard to find, but otherwise excellent in every way.Anita B.
El cliente no dejó un comentario.ANN P.
El cliente no dejó un comentario.Angelina D.
El cliente no dejó un comentario.Adelina S.
The manager was such great help! Julio thank you!!! great customer serviceAnthony A.
El cliente no dejó un comentario.john A.
El cliente no dejó un comentario.Patrick D.
Good service and Representative.Emerald B.
got charged for a dolly i did not order . when i went to return truck , no one was there .Taylor L.
El cliente no dejó un comentario.Julio O.
El cliente no dejó un comentario.Manuel M.
El cliente no dejó un comentario.Joseph B.
hard to find but worth it. Interesting locationAlan H.
El cliente no dejó un comentario.Jonathan W.
easy rental process, rented a cargo van to move my son at college. Van had low miles and in great condition AND the price was real reasonable!! Thank you Uhaul.robert R.
El cliente no dejó un comentario.Jose S.
I was told that I was given a one way contract to San Francisco. This turned out not to be the case, they gave me a round trip without my knowledge. When I arrived at the office they did not go over the contract with me, we did not go over the quality of the truck as there was a homeless man that was using the truck for shelter the night before. The tank was half full and the back was dirty when given to me aswell as the cab. When I tried to turn in the uhaul to an after hours drop off in San Francisco I was told I couldn't do that and that I would be charged an extra fee for dropping off in San Francisco even though I was told I could do that by 3 different people working for uhaul previous to picking up the truck. I was expecting to pay around $180-$200 and now this has cost me over $600 aswell as my time. I usually use penske and I am kicking myself for using uhaul. I will NEVER use uhaul again. This has been my worst moving experience ever and I regret using uhaul. I will spread word to my peers aswell to search elsewhere for their moving needs.Aaron P.
Overcharged for 1 day had to call and get corrected. Made to clean truck from prior uses. 2 homeless were doing something to another U-haul truck off to the side which seemed odd. The employee said they were being nice when I asked about it. I'd go to another location.VICTORIA B.
El cliente no dejó un comentario.Kevin F.
Very friendly staff and made it easy to pick up and drop offAlex M.
El cliente no dejó un comentario.Andrew B.
I was charged three times for this rental. To two different cards. When I was told that my card was not accepted, it was actually charged. I called customer service and got a recording and hung up on. It will be the last time I ever use Uhaul. I'm disgusted.Loretta W.
El cliente no dejó un comentario.Theresa O.
El cliente no dejó un comentario.Kathy H.
El cliente no dejó un comentario.Amanda L.
El cliente no dejó un comentario.Gloria S.
it was a difficult location to find, not pleased with trying to use my cell phone to upload driver license. could not get it to workThomas V.
El cliente no dejó un comentario.david T.
El cliente no dejó un comentario.Elizabeth S.
Awesome Truck Trailer will always rent from them!Karyn M.
The staff, service and equipment was very good. The actual location however was not. I would recommend the staff/service, with a much clearer description of how to find the place.STEEVE M.
The guys that work at this location are the friendliest people everdaniel N.
the service provider was very helpful and we will use this U haul againROBERT L.
El cliente no dejó un comentario.Karen W.
El cliente no dejó un comentario.Jacob P.
Guy was superfast and helpfulNick S.
El cliente no dejó un comentario.Tyson H.
Went day earlier seemed they didnt have my truck there which i confirme and reserved on line. Luckly i went day before guy said it probably woulnt be there. Also nobody called to confirm order.Yolanda B.
Excellent experience! Easy pickup & dropoff.Amy S.
El cliente no dejó un comentario.Travis C.
El cliente no dejó un comentario.Timothy K.
El cliente no dejó un comentario.Emmonie G.
Ash tray was full of cigarette ashes . didn't notice until down the road when the smell started to bother me . The truck would get to around 4000 rpms before it would schange gears. Made gas millage worse than it had to be. Door of the vehicle was clearly broken into and poorly repaired. The gentelman behind the counter set me up to ruturn the vehicle to a location that was very far away.I emediatly said that wouldnt work well and he said Id have to call to change it. WhenI asked how long I could have the vehicle he said around 24 hour . If it was a little longer its probably not a big deal. At exactly 24 hour later my fiance relieves a call that the vehicle will be reported stolen if not returned immediately. She returned the call said we would be a little late and not returning to that location. Asked if there would be a late fee and she was told it is at the next locations discretion. More on that laterDENNIS L.
Trailer was picked up at different location due to lack of merchandise. Was sent to different location to pick up trailer.Hollyn H.
El cliente no dejó un comentario.ANTRINH S.
El cliente no dejó un comentario.Mary B.
Julio was a pleasure to work with. Let me in on all the information and kept in touch to answer any questions and ensure a smooth trip. A+ service.zachary A.
Difficult to find as there is no street sign and it is hidden behind a grocery store.dennis T.
Nothing, the service at this locate was good.Peter D.
All went great, good equipment and the staff was very personable and helpful.stephen G.
El cliente no dejó un comentario.JOANN P.
Uhaul could improve by having more trucks in Willows CA. We have to drive to Chico to get the truck we need in Willows when there is a Uhaul in Willows.David C.
The young man was very friendly, helpful, courteous, efficient.Tom F.
El cliente no dejó un comentario.June W.
El cliente no dejó un comentario.Tom R.
They fraudulent charged me for the vehicle being 1/4 full and it was over 3/8 when I left it. Their drop-off location was hard to find and was closed, even though the website had it listed as open until 5 PM Thanksgiving day. I will continue to fight the fuel charge.Brian C.
Jacob is a delight. Very professional, efficient and friendly. He was so very, very helpful. The entire experience was so easy and quick. I can't recommend this location enough.Donna Y.
El cliente no dejó un comentario.Brent W.
El cliente no dejó un comentario.Tyler M.
The truck was clean and perfectly fuctional. Great customer service. ¡Gracias!Corey S.
Customer service was exceptional!Jesse V.
Everything was superPenny M.
El cliente no dejó un comentario.kari S.
El cliente no dejó un comentario.cary H.
Very professional. A great experience!Richard W.
El cliente no dejó un comentario.Alice E.
Great serviceDavid N.
Super fast, easy and super friendlyKATHLEEN A.
It was a little hard to findKATHLEEN A.
Excellent customer service.Brenda H.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Robert V.
Fix scheduling issues.janet S.
Very smooth and easy. And open on Sunday.Edgar G.
El cliente no dejó un comentario.Michelle T.