I left a couch in the van and never got it back. I got charged a day extra for less than one hour overtime. I got a penalty and $20.00 for the staff member entering ion my inform in the system. I got hosed on this rental and the service was stupid and badBRIAN K.
Trailer Rental & Towing in Chicago, IL at U-Haul Moving & Storage of Brighton Park
Chicago, IL 60632
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Chicago, IL 60632
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Comentarios de clientes
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
No nonsense transaction. Staff was courteous and professional. Trailer was in great condition. U-Haul is always the way to go.Darrell P.
The truck that I received had a problem accelerating. Also, it made a weird grinding noise in the rear of the vehicle while driving.Shawn E.
The online process when you pickup/drop off is horrible but I was able to go inside.SABRINA L.
The representative Marisol Garcia was very rude. It was 15 minutes til closing and she did not want to take a return truck back. After telling her that other agents have taken returns at that time she started my return process. But she had a nasty attitude, she decided to take forever. After asking multiple times how much longer( because this was my 3rd car rental this year from here and knew the process), with an attitude she said I'll take as long as I want. This rep needs to be fired because her customer service skills are horrible.CESAR A.
Monica was amazing. She was very professional also did a incredible job explaining and answering my questions! Shout out to MonicaJOSE C.
Terrible overall experienceAnthony S.
Sliding in sneaky fees that I have to pay. Very shady business practices. Would not do business againDANIEL E.
Charged for 2 days when rental was less than 24 hours. Ridiculous. Will never again rent with U-Haul.VICTORIA Z.
We had a very intense snowstorm in Chicago the night before my return date. I was unable to return the trailer until my vehicle was able to make it out of the snow and safely drive in the streets. The entire city was practically on hold for 2-3 days due to reduced staffing in our Streets and Sanitation Department. However, I was charged for 3 days with no consideration for waiving any fees or having compassion towards the situation. Even in my attempt to drop off the trailer the night before my return date, and before the storm picked up very bad, I couldn't get into the lot because it was not salted or plowed. I had to return home. I explained my situation to the manager and staff to no avail. I'm very weary about u-haul right now. I've never had an experience this bad and I've been renting U-hauls for over 10 years.Najee Zaid S.
Good ppl hereCALVIN D.
Nothing at this time. Thanks, another satisfied customerAnna H.
not knowing the location, and being in the city...to know the facility is in a warehouse looking building, and that parking was across the street would be helpful, as coming from the west it is not as readily noticed.DENISE F.
Customer service is terrible the assistant manager hung up on me and wouldn't answer when I called backDarien C.
Be truthful to your customersALICIA D.
there was dried up food inside cab, and paperwork from last driver, a sox, and candy wrapper in glove compartmentRUDOLPH S.
The older gentlemen whom was attending the register next to the young lady assisting me was extremely rude and kept commenting on our conversation. He refused to rent me a truck unless I would â€œprovide them with a number to call and verify who I wasâ€? Which has never in the 10 years I have been a customer of the same location occurred. I give a back up number which is on every invoice I've ever gotten but they claim they needed to speak with someone. I felt harassed and let down by the customer service at location the day of my rental. The team did not even pull the truck out of spot to assure cleanliness or to assure the equipment I ordered was in truck. Cab of truck contained garbage in a Burger King bad a smashed can and some balled up pieces of paper. When I asked the man for his name he refused to give it to me, he simply pulled a name tag off the counter next to him and pointed at it. I have no way of knowing what it said as I did not have my glasses with me. Had it been properly placed on his chest like it should have I could've got a glimpse of it when I was closer to the counter.ANDRES I.
Make sure vehicle is clean in side out.TYRONE H.
Extend hours for customers to use their lockersLisa V.
Excelente Service.EDGAR G.
Very professional & Nice no improvement neededJames B.
Perfect, perfect, perfect, perfect customer service, go out your way just to deal with these people very worth itAaron T.
I truely dont do ratings. But uhaul should be aware of the poor service and quality. Everytime i rent a uhaul it is always something. I need you to be aware that i never used dolly was back in the alouf time. I dnt think this is fair how after hr drop off is done.TARESHA T.
Loved how smooth it all went. Great staff!Carmen M.