The women inside would not help me park the trailer, they would not help me unhook the tow rig either, I was told in Lincoln to only let the UHAUL associates connect or disconnect the tow, they insisted that they do not know how, so how do you have UHAUL associates that don't know how to operate UHAUL equipment??? I was very offended and dissatisfied by my experience with this location in Brandon, South Dakota on Cedar St. They even told me that my drop off was not at their location, when I had a confirmation text from UHAUL listing their location, my son is of mixed race and I do believe that they were rude and disrespectful and short with us for the simple reason my son is a person of color, we likely would drive to the next town before EVER going to the Brandon location ever again, I will also let people know the horrible treatment we received
REBECCA S.
Trailer Rental & Towing in Brandon, SD at Complete Benefits
(Distribuidor de U-Haul del vecindario)
Contáctanos
1408 Ceder StBrandon, SD 57005
Services at this Location:
Location Hours
- Lun. - jue.: 8 a. m. - 5 p. m.
- Vie.: 8 a. m. - 3 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
Horario especial
- 5/8/2021 - 5/9/2021: cerrado
- 5/29/2021 - 5/31/2021: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Brandon, SD 57005
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
-
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
-
Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 1.0
Truck was given with no gas I return with the same amount of gas and I was charge $120 for feeling that I never need
Angel R.- Rating:
- 5.0
Super Friendly People. They were there to help me setup the U-Haul purchase and were wonderful at the drop off. Awesome Experience.
Larry B.- Rating:
- 2.0
Doors were frozen shut, no lights on In parking lot. Realize some things cant be helped.
Jerry W.- Rating:
- 5.0
GREAT CUSTOMER SERVICE AND EXCELLENT TO WORK WITH
Mike S.- Rating:
- 5.0
After a glitch at the start of our transaction I have nothing but good things to say about the Brandon location. Kristi went above and beyond helping a frantic mother get what she needed for the trip.
Keri S.- Rating:
- 4.0
NA
Jack T.- Rating:
- 2.0
Normally staff have helped connect trailer and gone over visual inspection of trailer when picking up. This didnt happen at this location.
Aaron S.- Rating:
- 1.0
Was told mileage would be adjusted to actual. This did not happen and calculated mileage is very high. Agent does not understand rental just poorly run side business.
Gary B.- Rating:
- 5.0
There is no need to improve any aspect of this Uhual dealer. They are very professional with the manner they handle their business.
Ronald Z.- Rating:
- 3.0
I was scheduled and received a text of the dealer location the day before pickup of the truck and advised to call and confirm. I called the number and left a voicemail. Upon arrival the next day, the person checking me in had no idea of the voicemail I left to confirm the reservation, but the truck was available and she was expecting me anyway. Very nice person. I inspected the exterior of the truck and it was fine, but the interior was filthy with dust, dirt, and pet hair. I wiped all the 'touch' places down thoroughly with a sanitizing wipe before driving the truck to my hotel. No, I didn't go back inside to advise the person that it was filthy. At the hotel, I got a wet rag and wiped down more of the interior before driving it again the next day to start loading it and before my one-way drive to my house in Rapid City. After unloading and before returning the truck to the local U-Haul Center, I vacuumed and washed down the interior completely. I didn't want to be held responsible for a filthy interior, since I only drove it 6 hours and less than 350 miles on a beautiful day. Otherwise, the truck operated great and allowed me to complete the transfer of household goods from a storage PODS to my rental house.
Ronald B.- Rating:
- 4.0
They were closed when we dropped off trailer.
Julie B.- Rating:
- 5.0
Very helpful staff
Katie H.- Rating:
- 1.0
I was able to get my truck but the process was not with out problems. I reserved a truck online for the next day. I just needed it for a few hours to haul some furniture. The booking went fine and I received a confirmation email telling me I should go to the location the next day at 5 pm to pick up the truck. When I arrived at the location, it was 5 pm and all the workers had gone home for the day. I was told they close the office at 5 pm. Fortunately I hadn't made the reservation for any later than that or I wouldn't have been able to get the truck.They were called, but had no knowledge of my reservation. It seems there was a breakdown in communication between the online process and actual fulfillment. Luckily, there was still one person who hadn't left for the day who tried to help. He called U Haul for me, but they didn't seem to be able to find my reservation and I wasn't asked for my confirmation number which might have helped the process. There were some tense moments as I had a crew waiting on me so they could load up my stuff. In the end, I was able to get the truck and it worked well. The location was very convenient for me so we will likely use them again if we have a need. I would strongly suggest some sort of training or better communication between the online orders and local offices.
Laura S.- Rating:
- 5.0
From beginning to end this was perfect.
Patrick Y.- Rating:
- 5.0
very helpful and pleasant to deal with
anthony D.- Rating:
- 5.0
Check trailer a little better before sending them back out. The trailer I had there were light and wiring issues.
Todd G.- Rating:
- 3.0
Need to inspect the trailers when they come back to the lot. Trailer I rented, the wheel seal or something caught fire and the wheel blew. Was down on the side of the interstate for 2 hours. Had to back track roughly 40 minutes, to pick up a different, after a tow truck came out to get the broken trailer.
John F.- Rating:
- 2.0
The Brandon location was very messy. I ordered the uhaul from a Sioux Falls location and received a call 24 hours in advance informing me I had to drive a half hour to Brandon. It was extremely inconvenient. The location had minimal parking to leave my vehicle.
Ariana S.- Rating:
- 1.0
A woman said she had a reservation for the truck already and couldn't rent it to me even though I only needed it for a few hours. I called another uhaul and she was awesome
lydia M.- Rating:
- 4.0
Truck cab was a little dirty and I actually had to drive out of my way to pick up the truck. I was given a break on the charges though and that was appreciated. The women at the pick up office was also very friendly and helpful.
robert K.- Rating:
- 2.0
A heads up that we need a card to pay wouldve been super nice, especially since all we had was cash and i had to call a friend with a card just to get my uhaul that had been reserved for a month.
Ashlie A.- Rating:
- 5.0
We reserved a large truck and had to go to Sioux Fall to get a small truck. Not the locations fault. Uhaul has to get there head out of there ass and get equipment to the Sioux Falls area.
DOUG B.- Rating:
- 3.0
The trailer obviously was not checked after the last rental, it was filled with sawdust, dirt and leaves that we had to sweep out before we could use the trailer.
Jay H.- Rating:
- 5.0
Not a thing.
Brad K.