The employee was not very communicative. Lower than average customer service rating.
harvy b
Pointer Ridge Carroll Fuel And JK Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bowie, MD 20716
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
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The truck had several issues and smelled like garbage.
Ciara UWhen i went to pick it up, i told the Associate that I would return the truck early Sunday morning. He informed me that they would not be at work and he showed me the Mail Box to drop the key. When i went tp drop the truck around 1 am on Sunday, I didn't even know that the Gas Station on site would not be open. I then had to Google for a Gas Station nearby to fill up the gas before dropping off the Truck. i have a Receipt from Esson on Crain Highway to prove this. i then returned the truck at about 1 am, I dropped off the key in the Mail Box. i got an E Mail dated 4/2/24, that i had the Vehicle for 6 days, instead of 3 Days { Frid , Sat & Sunday} I am shocked that the Location does not have a Camera to determine when Customers dropped off the Key. Thats unacceptable! To show you that the Associate is untrustworthy, a truck he met on site when he got to work was reported returned @ 2;22 pm to make me pay more. This Location cannot be recommended & never will i pick up a truck from them ever. As A Caterer, I rent your trucks, whenever i have a big job to do & have been your customer since 2018. This is the worst Location ever!
OMOBOLAJI DThank goodness I was even able to get the truck because they were about to close when I called to get a truck! The manager allowed me to come even though it was 5 minutes before they closed! Exceptional customer service and support!
Debra DFirst and foremost abide by a level of safety. The right mirror was busted and offered no rear view for montioring traffic or lane switch. The van was dirty and had no windshield wiper fluid to sweep and clean the window other than the that of what was removed with the sweep of the wiper. The interior of the van was not cleaned from the prior rental. If not for the location and the time crunch we were in to get loaded and to the location I beleive that I would of much rather used another van for further safety and cleanliness
Timothy W