El cliente no dejó un comentario.Brian B.
Customer Reviews for Pointer Ridge Carroll Fuel And JK Auto Repair
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Dominique M.
El cliente no dejó un comentario.Frank R.
The gentleman was great and friendly. Gave me what I requested and was helpful.ARTIIUM A.
El cliente no dejó un comentario.ARTIIUM A.
El cliente no dejó un comentario.DWAYNE C.
Very courteous and humorous!! Good service!! Will rent again from this location. 2nd time.COLINLENWOOD J.
El cliente no dejó un comentario.TAMIKA S.
The truck was brand new, it only had 400 miles and it was clean.Ferddy C.
El cliente no dejó un comentario.JEAN PIERRE N.
El cliente no dejó un comentario.CHARLES B.
The power was out and it didn't even seem like a Uhaul facility.MARK ALAN B.
El cliente no dejó un comentario.Lonnie R.
A little better customer service.Roslynn G.
All goodHILLARY K.
El cliente no dejó un comentario.NOEL G.
Owner gives great customer service!KIESHA C.
El cliente no dejó un comentario.BRYAN A.
El cliente no dejó un comentario.CARLA W.
El cliente no dejó un comentario.TENISE R.
I was very pleased with the service and the van was in great condition.PATRICIA M.
Pickup experience was wanting. When I received the van, the front tires needed air.Daniel H.
The equipment showed signs of wear and age. However the staff was the very best of the experience, they were extremely helpful and assisted me in setting the equipment up, I rented a trailer. And after a very eventful day at work, I was running late, I called and they stayed after closing to allow me to get the equipment. For this I am greatly appreciative and will use them the next time I'm in need of uhaul equipment.RODNEY H.
Picked up unhaul bowie md. Very nice agent there. He represents company well.ALLEN B.
Very courteous and has earned my future business endeavors with U-HaulKathy L.
Nothing.....very good 😊MARILYN P.
The wheel alignment was off on the truck. Location was a working gas station and convenience store, with the two personnel working all three responsibilities. No one was just dedicated to UHaul. Thus, their attentions were split as they serviced me. However, they accommodated my downsize request at the last minute, and I am grateful.ANDREAC LONG W.
El cliente no dejó un comentario.TANYA W.
El cliente no dejó un comentario.PAMELA M.
El cliente no dejó un comentario.SHEARON J.
El cliente no dejó un comentario.RICHARD S.
El cliente no dejó un comentario.Dorsha G.
El cliente no dejó un comentario.RODNEY B.
El cliente no dejó un comentario.William B.
It was difficult to deal with rental. Location did not understand the contract and misled me almost costing me hundreds more in rental. Not an easy transaction.Ricky H.
El cliente no dejó un comentario.Stevie T.
El cliente no dejó un comentario.NaKia M.
This location was amazing. I went to another location first and was "double booked" the person the first location was no help at all. But when I arrived to 808 Crain Hwy, the staff was amazingElrody M.
They are very friendly and professional.Frances B.
El cliente no dejó un comentario.DARELL G.
El cliente no dejó un comentario.COLETTE O.
Everyone was helpful and proficient.Dana R.
had a hitch installed. the installer was professional, competent, and efficient. I'll definitely be back!Rebecca W.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.KEITH M.
El cliente no dejó un comentario.STEPHEN A.
El cliente no dejó un comentario.Andre W.
El cliente no dejó un comentario.RICHARD G.
El cliente no dejó un comentario.FREDERICK H.
El cliente no dejó un comentario.Rodrek G.
The uhaul representative was extremely customer friendly and very supportive. Great experience!SHAUN U.
El cliente no dejó un comentario.SONIA M.
Friendly Uhaul center with quick pickup service and helpful assistance in getting the trailer connected safely.KEITH M.
El cliente no dejó un comentario.BRYANT C.
El cliente no dejó un comentario.HANAN S.
Nothing the staff was Outstanding and fast !!! Great job u guys..CARL W.
It's not the location it's the poor value for the money . My mistake I won't use uhaul againMARIAN R.
El cliente no dejó un comentario.GARY H.
Rental process was easy. Van was clean and almost new. The young man that helped me with the reservation/pickup/drop off was awesome and very respectful. Will rent here again.CHRISTOPHER G.
El cliente no dejó un comentario.michael B.
Worst experience ever. I've rented hundreds of U-Haul trailers and have NEVER had an experience this bad. For starters, I had rented at this place 2 weeks ago and things went great. This time it literally was the worse experience ever. From my license to have ing a contact. But the worst part was after all the delays because they didn't know what they were doing, I rented a trailer for 24 hours and ended up returning it after 5. They were too lazy to log it in, then told me I didn't return the trailer until 2 days later. I returned it the same way they asked me to and then Said it was my fault that the trailer wasn't back. I TOOK IT BACK 2 DAYS AGO!! Then I get the Bill, I'm double charged and they said it was my fault that I didn't return it right. I returned it exactly how they told me, put it In The correct place even though they parked all the cars in the place they said to return it. I call to get a refund on my money they over charged and said they couldn't do it. Then they said corporate had to do it and they would send and email and call me. Of course no response. I tried to call back and now they won't talk to me. Worst experience ever. I will NEVER rent from U-Haul ever again due to this experience. And I really liked using your services. But this experience was bad. And I STILL don't have my money back!!!SCOTT W.
El cliente no dejó un comentario.Rodney H.
Great accommodations.....Reggie G.
Representative was rude and unprofessional during the pickup. Also, the Representative made a fuss about me making sure I returned the vehicle clean, but when I got in it was already dirty.Robert J.
El cliente no dejó un comentario.Geraldine C.
El cliente no dejó un comentario.Timothy J.
El cliente no dejó un comentario.Antoinette B.
the young man who assisted us was so helpful and patient and professional, he did a great job with us while multitasking at the gas station register.ANDREA C.
El cliente no dejó un comentario.Alton P.
El cliente no dejó un comentario.George H.
El cliente no dejó un comentario.James S.
I have used this location before and I am very pleased. Keep up the great customer service!Karen P.
Always helpfulTerrolyn A.
5 stars to BP Pointer Ridge. 1 star to U-Haul. Absolutely nothing wrong with the location. They were great, kind, and helpful--that is, nothing like my experience with U-Haul, Inc. Your IT system is atrociously disorganized and unfair to both your franchisees and customers. Not surprised to see you only collect feedback about the little guys and not yourselves; I rented a 15' truck and dolly, and your system, not to mention a representative from your company who assured me over the phone that this was going to work, sent me to a location that had none of what I needed; not only that, this location had no record of me, my order, or reservation, despite all of the documentation I received from your company via email and text and phone. I've used U-Haul my entire life--a lot of warm memories. But never again, or at least not until you get your business/brand figured out because my experience with you was nothing less than a complete cluster ****.Cooper N.
Nothing because the past service was exceptionalMOHAMED D.
A two minute "What you need to know about the truck" before I drive *) Adjust mirrors *) Explain tow/haul light that is on by default After a bad rental experience from Ryder (More the dealer than the company) I am concerned that there will be some nonsense or extra fees when dropping off the truck. But no of this happened. I could not be happier with the smoothness of reservation, pickup and drop-offRONALD S.
Uhaul did not have a hinge when all uhaul truck should have hinges and as a result it was a big delay on top of uhaul scheduling me out a truck at a location that was no longer a uhaul service storeBelvin M.
Business gave me a deadline to return vehicle because another customer had reservation. When I returned to the lot it was at least 5 other vehicles like the one I was driving. Secondly, the check out experience was horrible. The guy had to keep calling uhaul support for assistance. He even announced my cc number out loud over the phone while other customers were in the store. This didn't feel like a normal uhaul experience. After retuning the vehicle, I still haven't received a receipt on confirmation.DEMETRIUS B.
I was charged for the CDW coverage when i said i didn't want it.STANLEY D.
El cliente no dejó un comentario.Tenise R.
El cliente no dejó un comentario.Hung T.
Very helpful!TERROLYN A.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.Traugott S.
This was the 4th location I was sent to by U-Haul since I made my reservation. Started in one area and ended up in a totally different one than the one I requested.David C.
El cliente no dejó un comentario.justin L.
Friendly and helpful staffRAFEL R.
Did not have our reserved vehicle OR the tow trailer when we arrived. We needed up having to drive to another location to get the correct vehicle but were not able to tow our other personal vehicle so we had to have a friend drive us back to our origin then drive back to our new location at 1:30 am after moving all day. The truck was clean, reasonably priced, and worked great but the scheduling was atrocious. Made our day longer and more stressful than a moving day already is!Daniel M.
El cliente no dejó un comentario.ALEXANDER P.
El cliente no dejó un comentario.Zulma F.
A perfect service, a very accessible price, all fantastic.Ernesto H.
El cliente no dejó un comentario.Randall J.
El cliente no dejó un comentario.JEANNIA J.
Clean the vehicles. There was quite a bit of dirt and leaves in the back of the van and I had to clean it myself. Otherwise it was a good experienceNICOLE W.
Just make sure you have motorcycle trailers available to rent and the service was great. Thanks. Michael OwensMICHAEL O.
El cliente no dejó un comentario.Cameron A.
El cliente no dejó un comentario.MICHAEL G.
I have rented twice at this location. Our experience was great each time. Easy to rent and easy to return. Both times resulted in mission success! Thanks for a great rental experience!!richard T.
I feel bad I don't remember the guys name that helped me, but he made my experience 5 star! He was patient with my questions, he offered additional items I may have needed to make my move easy. He greeted me when I return asking did the truck service me ok and invite me back when I need to move again.jatuyana C.