The person who helped me at this location when I called was rather rude. I had given him my name for the reservation and when I asked him for his he avoided my request saying well I'm the one who will be here when you arrive. So I again asked him for his name and he said that he was not going to tell me. When I came in I asked him why was he being so unprofessional. He was wearing his name tag and it was "Said". I reiterated to him that how unprofessional he was was very unacceptable and very very unprofessional. I've never had anyone in a business establishment refuse to give their name even though they were wearing their name on their shirt. I asked him three times over the phone so that I would know who I have been talking to when I came in for the vehicle. I would never recommend this location because this individual was so very unprofessional and it was very apparent that he did not know what he was doing or how to handle and carry himself in a professional way he just was not a very nice person.
Sonya W
Lake Hills Chevron
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bellevue, WA 98007
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Customer Reviews
- 4.0 Average Customer Rating
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The person that I was returning the u-haul was under the influence.
Eric TTraile wiring extensionr adapter wire was pinched in tailgate closure requiring me to fix on the road.
DAVID TI rented a 10' truck on the 21st and the rental process was pretty straight forward. I provided my credit card and drivers' license. On the 23rd when I rented a van I had to take a selfie and pictures of both sides of my drivers' license. Not having to do that before I tried three times unseuccessfully until the employee grew impatient and demanded to do it for me. DO your processes change that much in 48 hours or is it a different requirement for a different vehicle? The employee was no help at all. It was a maddening experience. If you had a decent rental alternative I would jump to them in a heartbeat. I know people misuse your equipment regularly and I don't know your business challenges, but it seems to me you don't have enough competition.
Colin MVery efficient operation. Quick and friendly.
Lawrence H