El cliente no dejó un comentario.SNEHA P.
Customer Reviews for Lake Hills Chevron
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The online Chat feature has a lot to be desired, however the location I rented from and the staff were great!Jason D.
Staff was very friendly and helpful.RICHARD M.
More inventory of 20 ft trucks. Providing better flexibility of the customer to pick up and drop at the destination nearest location. Removing after hour charges to the return of the vehicle. Removing mileage recording during the return of the vehicle.RAVI C.
El cliente no dejó un comentario.DEBORAH LEE W.
El cliente no dejó un comentario.juan Q.
1. Fuel 2. Clean!!! There was a masturbating lube in the truck!!! This is disgusting!!! 3. The truck was not able to move out of our driveway!! We have some slope that we never had an issue with any other car or truck! This one did not manage to get out of our driveway even when empty. The wheels were spinning and smoking which was very frightening for my wife. And then we were charged for a day of rent!!! We wasted our time and the day off we took to move and couldn't do it!!! This is frustrating and wasteful!!! Next time we will go to other rentals!!! Waste of time and money and no responsibility from the rental!KOSTYANTYN B.
El cliente no dejó un comentario.ANCA S.
El cliente no dejó un comentario.RICHARD B.
El cliente no dejó un comentario.Joseph N.
Good staff - quick & helpful.JAMES C.
Actually clean the vehicles between rentals.EVA R.
El cliente no dejó un comentario.Dexter K.
Help your vendor in the future. Invest in faster/better Uhaul software to expedite the transaction. Seems like every place I rent......."computers thinking."DARYL M.
Friendly staff, no problems, had the equipment I neededCAMERON MIKEL C.
They had everything ready, explained thoroughly. They were patient with me and my wife....being we don't rent larger trucks everyday. But everything was too notch on our Seattle to San Diego trek. Happy to recommend your location - thx UHaul Lake Hills!KENT ALAN M.
El cliente no dejó un comentario.DARRYL G.
El cliente no dejó un comentario.Karina O.
El cliente no dejó un comentario.Srikanth K.
El cliente no dejó un comentario.PETER H.
The Service I received was fantastic. My 4* rating for location is due to lack of parking while using the rental. Otherwise, it would be a 5*.Zach C.
The location and equipment was fine but one of the packages of the pads we ordered were wet and we weren't able to use them. Furthermore, the after hours return was not functional and cost an extra $20 for absolutely no reason. I don't believe that's the fault of this location but in general it's a problem with U-Haul that needs to be addressed. I am still owed $30 reimbursement from my rentalSTEPHEN L.
Equipment was great- just needed some support getting add-one like dollies and I felt like I was inconveniencing some staff members. They were helpful but I couldJennifer W.
El cliente no dejó un comentario.JAMES MICHAEL W.
El cliente no dejó un comentario.HARSHAL P.
El cliente no dejó un comentario.Doug M.
El cliente no dejó un comentario.ALEXANDER G.
El cliente no dejó un comentario.JEFFERY V.
El cliente no dejó un comentario.JOSE G.
Things went smooth and the van ran well. Thanks againMARCELLO O.
$/mile was high. But overall excellent experience.DAVID M.
Loved the mobile check in and check outJose R.
This guys were great!ROGER S.
nothing.. everything was nicePiyush B.
El cliente no dejó un comentario.CLIFFORD W.
El cliente no dejó un comentario.Stephen B.
El cliente no dejó un comentario.renee R.
El cliente no dejó un comentario.CLIFFORD W.
I didn't like the customer serviceOshjseane H.
El cliente no dejó un comentario.HOANG VAN N.
El cliente no dejó un comentario.LUIS MIGUEL G.
Third location I had to go to in order to pick up a truck that was supposed to be reserved but ended up not being available. Absolutely ridiculous as I had to reschedule 3 times with the movers.Weihao L.
El cliente no dejó un comentario.LAWRENCE R S.
All good!ISAM Z.
El cliente no dejó un comentario.CRAIG H.
El cliente no dejó un comentario.MICHEAL M.
Don't send a survey 9 months after the rental - I had to make sure my identity/credit card wasn't stolenIan J.
El cliente no dejó un comentario.DAVID P.
El cliente no dejó un comentario.JAMES DOUGLAS S.
The manager Scott went way out of his way to help me when I ordered the wrong truck twice. He called around to get me another truck and Was totally cool about it.JERROD L.
El cliente no dejó un comentario.AKHILESH J.
Great service and super convenient locationRICHARD J.
El cliente no dejó un comentario.MIYA ASMORE L.
El cliente no dejó un comentario.JAMES K.
Suggestion: have a sign/area designated for returning U-Haul equipment. I know space is tight so only a suggestion.ANDREW T.
Your mobile check in experience is terrible. It has way too many steps, asks you to enter information that I already entered when I made the reservation, and took way too long. The secondary methods of validation weren't things that someone would have on hand. Who brings their passport to pick up a moving van? I work for a huge corporation that doesn't have an easy phone number to call. Yo have someone standing around in the cold trying to get into a vehicle. Make it quick, and ask all those questions when I make my reservation.JASMINE F.
El cliente no dejó un comentario.KEVIN K.
No customer parkingSteven C.
El cliente no dejó un comentario.John R.
James - the manager at this location - was so helpful! He was fast, polite, and made the whole process easy. He even noticed my personal car's tires were low and filled them up for me. I absolutely recommend this location and James specifically for his great service. Five stars!Heather V.
Unsatisfied with customer service Especially after drop off after hours and extra charge that wa because I didn't check out, when I followed everything that was online and was not my fault for web site that it doesn't say how many steps you have. Supervisor on site very unprofessional was repeating that I didn't finish check out online .SERGIU C.
El cliente no dejó un comentario.Scott S.
El cliente no dejó un comentario.Glen F.
El cliente no dejó un comentario.umashankar M.
El cliente no dejó un comentario.ANIRUDH S.
supper helpful crew.Scott S.
El cliente no dejó un comentario.Lee F.
El cliente no dejó un comentario.Mithra Kiran M.
El cliente no dejó un comentario.Natasha B.
El cliente no dejó un comentario.GEORGE M.
El cliente no dejó un comentario.Gregory S.
Quite busy on the return but young man was very professional!Margaret O.
Awesome ease of experience and friendly people.Rishi B.
El cliente no dejó un comentario.Britt G.
El cliente no dejó un comentario.Omid T.
No parkingArturo L.
Terrible service and incompetent staff. I have a video of the attended breaking into my car and trying to wrestle me out of the vehicle and take my keys away from me after he didn't like the way I answered his question, I will forward to local police.Nik R.
El cliente no dejó un comentario.Chenoah U.
El cliente no dejó un comentario.Martin C.
I am very disappointed that I had to pay an after hours fee i would have kept it till morning and dropped it off it is stupid you get charged 20 dollars for no one to do nothing you use an app drop the keys and goJessica B.
El cliente no dejó un comentario.JOSEPH B.
Clean the interior and exterior of the vehicle when dirt is clearly visible.Eva R.
El cliente no dejó un comentario.Eric R.
Agent was not flexible not helpful when presented with COVID related drivers license issue...just said "no. nothing we can do.". When I returned the next day, I told him what I found out from the state (all licenses extended through Octovber 2021)...turns out he knew that. Completely unhelpful.Tim M.
Great staff,truck was clean and ready to go. There is no on site parking for personal vehicle. I felt uncomfortable leaving my vehicle parked on a side street a block away and getting it in the dark with no street lighting.James B.
REFUND SOME OF MY MONEY FOR THAT STANKING SMELLY TRUCK AND THE HEADLIGHT WAS OUT ON THE TRUCK HAD TO WAIT FOR THE GUY RUN TO THE STORE TO AND BUY LIGHTS I WOULD NOT REFER ANYONE TO THIS LOCATIONmary R.
Helpful and personable staff!! Unexpectedly so!!Roy C.
email links didn't workGrant F.
Customer rep at the location was helpful and friendly. No issues at all. Thanks again!JOSHUA H.
Superior customer service! I will recommend this location to everyone!ROBERT P.
El cliente no dejó un comentario.marc O.
El cliente no dejó un comentario.DAVE B.
Smooth and uneventful. Good rental - thank you.Alan L.
El cliente no dejó un comentario.Jonny L.
El cliente no dejó un comentario.Thisun P.
El cliente no dejó un comentario.Edward A.
The representative who helped me was amazing. Kudos to him!!Krishnan R.
Needed an appliance dolly. Quick and easy. bjbrobert B.
Not originally coordinated drop off location, and required considerable additional driving time.CHARLES MARK W.