Odometer reading at pickup was 14322, contract indicated much less. Couldn't get my phone to take pic and none was there to explain problem to. Called "Ron" next day and explained was told he'd take care.of it when truck returned. "Ron" wasn't there upon return but spoke over the phone and he told me to text the explanation next day. I did but have been charged based on the incorrect odometer reading on documents, not truck reading. I drove the truck a maximum of 180 miles and should be charged accordingly. I feel misled and patronized. By far the worst Uhaul experience I have encountered over many years of past usage.Allen K.
Trailer Rental & Towing in Ashland, OR at Al's Old Fashioned Hand Car Wash
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Ashland, OR 97520
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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- 4.0 Average Customer Rating
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Don't put a timeline on when I have to be there (ie. before noon- even though the website advertised this location was open until 5), then after rushing to get there by noon, only to find out no one had even showed up that day. Pretty stressful. Fellow said he'd sweep out the trailer before we took it out. He did not. My husband had to ask him as the trailer was dirty. Don't know what's going on there but will avoid that location.Laurie P.
Ronnie was off the hook really nice guy. Go there and rent your trucks from Ronnie cuz he'll take care of you.Robert R.
Trailer was filthy on the outside.John M.
I tried calling the owner because the uhaul app would not let me check in and the voicemail was full. The attendants at the gas station just stared at me like I was bothering them, but that's not the drop offs fault. It was very frustrating though.ANNA F.
Expert, friendly help. Good to deal with!Michael C.
I had some challenges with remote check in but we were able to handle it over the phone fairly quickly. One recommendation is to let customers know the trucks are in the back! I tried to use the key on the truck I saw in front because I didn't realize the others were in the back. Great location with easy access to Ashland DumpCarolyn L.
Ron and Brie have put a whole new meaning to U-Haul. All of my local moves. They make it feel like family.Watha D.
Never got my money backJamie C.
Still charged insurance when I denied it and still hasn't updated the return and final bill.lila E.
The pickup bed was sprayed but still quite dirtyBEVERLY E G.
I received my truck and trailer 8 hours later than expected which delayed my moving date to the following day. The trailer Jack was also broken along with the tie down clamps.Tyler B.
Copy what this location didwilliam H.
1/2 hour late. Super run down, shady place. Person there was very rude.Justin G.
Have the promised vehicle available when and where it's supposed to be.Asa B.
I was charged for a larger truck than I rented, I think. I rented a 15 foot truck and thought the rate was $29 for the day but the invoice lists a higher rate. The employee there was great and professional. There must have been either a miscommunication or I was accidentally overcharged.Thomas S.
It would help if the employees were ever actually there. The store and entire site is filthy and sketchy. People we're living in vehicles a few feet away from the truck we rented.Steve A.
Tail lights and brake light (right side) had a short - sometimes worked and sometimes did not work.Linda L.
The outside of the truck was really dirty and the inside was dusty. I was expecting a nice clean ride and was disappointed when I had to wash it myself.Michylle H.
I was picking up the truck and wanted to pick it up at 1:45 pm. I could not pick it up because the office was closed, after that I called the phone number that was written on the door, the person who answered him said that he left for lunch and would only be at 4 pm, I told him that I had reserved the truck for 1 : 45 pm, he replied that he could not help. after that I turned to those support, they promised me that now a person would come in 25 minutes and give me the keys, no one came in for 15 minutes, I called again they said they would come at 3 pm, then they accused me of calling them often and that it was not their problem, in the end the man arrived only at 3:40 pm and said that the truck was generally open and the keys were inside ... are you serious? I rent trucks almost every week but never had such a disgusting experience. and yes, when I booked the truck, it was written that U-Haul guarantees the reservation and if something goes wrong it will refund me $ 50. where is my $ 50? please reply to this message and take action.Bulat S.
The return location is a bit confusing. A bit of improvement in signage might go a long way.Mark M.
trucks generally in short supply in this area recentlyjulia M.
Excellent service.Kathleen E.
Overall you can tell that this operation is subpar. The owner showed up 10 minutes late. The place is dirty and disgusting inside. He couldn't check me in even though I'd already done the online check in. He couldn't print out my receipt. The vehicle had no gas in it.BENJAMIN O.
I dropped off the trailer at about 12:40 AM so no one was there. However, the instructions were clear from the web site and the process was simple and straight forward.Jack G.