Did not provide the dolly, furniture pad equipment rentals as requested, even though I was charged on the bill for them
Nicholas W.
Trailer Rental & Towing in Allston, MA at Value Store It
(Distribuidor de U-Haul del vecindario)
1356 Commonwealth Ave
Allston,
MA
02134
Contáctanos
1356 Commonwealth AveAllston, MA 02134
Services at this Location:
Location Hours
- Lun. - sáb.: 9 a. m. - 5 p. m.
- Dom.: 10 a. m. - 1 p. m.
Alquileres locales para mudanzas de ida o en la ciudad en Allston, MA 02134
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
-
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
-
Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
-
Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
Rental was explained well and easy to use the website for ordering. Pickup and drop off were fast and the overall experience was great.
MARTENE W.- Rating:
- 5.0
Nope all was great keep up the great work
GINA M.- Rating:
- 3.0
Improve online booking and truck pick up system. It was a hassle to have to follow multiple steps to get access to truck.
pablo C.- Rating:
- 5.0
Fix the key lockbox! Had trouble getting my key out. An employee noticed and helped me out after about a minute or two of fumbling with it, so wasn't an issue for me but would be good to fix.
Nathan W.- Rating:
- 5.0
Amazing service.
SOAD B.- Rating:
- 5.0
Very convenient process
Robert G.- Rating:
- 5.0
Great service, great price, fast, and easy.
Josue V.- Rating:
- 3.0
I had a really difficult time with the self checkout. Even with location tracking enabled on my phone, I was unable to pick up the car. I tried multiple apps but it took over 40 minutes for me to pick up the truck; only after a friend came with his phone and tried several internet applications. It was frustrating, and the location was closed due to it being January 1st. I ended up returning the car an hour later than I had planned because of it.
Meghann L.- Rating:
- 5.0
I like the convenience of getting the truck at my place of storage. Nice job with this partnership.
Keith H.- Rating:
- 1.0
Personnel had any attitude, lack of customer service attitude. They didn't go over the details of the rental, wasn't professional. Most of all, they were not knowledgeable of the functionality of the truck, nor details of the vehicle was renting. In all, they didn't know how yo do their jobs. They gave me one quote and then changed the price when I picked up the truck. Terrible!!!! I had rented from budget before with no issues. Will never rent from uhaul again.
Martha Z.- Rating:
- 5.0
The whole phone check in and check out was seamless. Really easy.
ROBERT R.- Rating:
- 5.0
The woman in charge is super nice and helpful.
MELVIN L.- Rating:
- 1.0
This location is absolutely horrible and should be shut down or lose their U-Haul contract. They are a poor representation of the U-Haul brand. During this critical time they aren't even follow COVID 19 protocol. They provided my family with a truck that hadn't even been cleaned since the last customer rented it. Their was a dirty mask and other items in the truck left behind from the previous renter. They then charged me for their negligence!
Adilson B.- Rating:
- 4.0
The app is very confusing and I have no idea what was happening but everything was settled by the amazing receptionist.
Katherine V.- Rating:
- 2.0
Since it's a third party company that works with U-Haul, the customer service was really bad. The guy at the desk didn't seem to care or help, And he was even a little bit rude. I specifically ordered a van, but when I arrived at the designated time I was told there are only trucks available.
Ori B.- Rating:
- 5.0
I also have a storage unit at this location and cannot recommend the people enough. Everyone is so helpful! The vehicle was easy to use and I felt confident driving it. Thanks.
Chloe F.- Rating:
- 3.0
you charge me more fess
Bochen R.- Rating:
- 4.0
When I picked up my u-haul I was not informed about various issues and defects of the truck including the front bumper hanging on by duct tape, the driver's side door failing to close from time to time including while driving, and a chip in the window. If these issues had been brought to my attention I would not have driven the truck I received. Furthermore, the price estimate I received was four times that of what I received initially.
Joshua G.- Rating:
- 5.0
The back of the van was dirty and could've been wiped down.
Rayna F.- Rating:
- 5.0
great customer service
Ron M.- Rating:
- 5.0
The lady who worked at 1356 comm ave (value store it) was very attentive and helpful! I love my experience there
Kelvien H.- Rating:
- 1.0
These people didn't know what they were doing, and ended up wasting a precious 4 hours of the day I was meant to pack up and leave town. Unacceptable how slowly they diagnosed their own issues. I had originally booked the Brighton Uhaul location and was moved to Allston without being asked my preference - stick with another branch, save your time.
Eytan N.- Rating:
- 5.0
I suggest to push a notification to notify the driver to return the car like 30 minutes/1 hour before the drop off time. Sometimes the customers just lose the sense of time. Also it would be better to notify the customer that the car can be picked up earlier than the scheduled time if it's available, since the price is calculated by mileage anyway. Also I'm a software engineer with strong math and robotics engineering, and is looking for a new job. If U-haul has a job opening to develop any AI car/truck/van share system, I'm glad to learn more.
Yicong X.- Rating:
- 2.0
UHAUL forces a location verification, my phone blocks this. The amount of hoops I had to jump through just to verify my location is just ridiculous.
Khoa C.