Comentarios del cliente para Value Store It

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Value Store It

Grado total:

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Kevin M.
Grado:

No contract provided. Told I was getting it electronically which I did not. The online uhaul system is not user friendly and is a hassle.

Tonya J.
Grado:

El cliente no dejó un comentario.

JESSICA C.
Grado:

keep up the great service!

nathan A.
Grado:

The 24/7 pickup app didn’t work. I had to wait 2.5 hours for the store to open.

julie U.
Grado:

El cliente no dejó un comentario.

Meena H.
Grado:

El cliente no dejó un comentario.

Justin J.
Grado:

Would give zero stars if I could. Somehow managed to top the last horrible experience I had with uhaul, will not be returning.

Muruganandan S.
Grado:

El cliente no dejó un comentario.

Kevin L.
Grado:

I had ordered blankets but they did not have any so would appreciate if I knew that before renting.

Peter M.
Grado:

El cliente no dejó un comentario.

Rachata S.
Grado:

El cliente no dejó un comentario.

Krishna K.
Grado:

Very good location and good equipment.

Roger G.
Grado:

It took 4 phone calls to your main number to find a location that had. 10 ft. Truck.

James H.
Grado:

I had a great experience with a friendly employee and convenient service, so great!

Jackson S.
Grado:

The location was fine. An extra 50% on top of my bill in hidden fees was not. Highly considering a charge back.

Jess Y.
Grado:

I was charged $12 for a state rental tax when the law says the tax should only be $2???

Ren Y.
Grado:

El cliente no dejó un comentario.

Ali A.
Grado:

El cliente no dejó un comentario.

Timothy C.
Grado:

The milage was incorrect. The gas level was incorrect. The vehicle was veeeeery damaged. I was told they would fix the discrepancy in gas and milage, but I called today and still haven't seen it fixed. I know you are a big company and have a lot going on, but this was one of the worse customer experiences I have ever had. With any company. Ever. Please contact me!!!! I am being over charged by about 25%

Jesra T.
Grado:

El cliente no dejó un comentario.

Alex S.
Grado:

There were some pretty tight spots, I would choose a Uhaul center next time!

Andrea A.
Grado:

Although we had a good experience with the UHaul vehicle itself, we did not have a good experience when we were getting our key when we showed up at our registration time. The man who helped us, Hector, spoke very softly and inaudibly, making it difficult to understand his directions. We walked away feeling very confused as to what we should do, and we were given no directions as to what to do when we were returning the vehicle. At one point, we asked him to specifiy if we were getting the insurance, and he responded very vaguely to our question, leading us to be unsure as to whether or not we had insurance. This became a crucial question in our UHaul experience when we had a fender bender with the UHaul. His lack of direction made this experience much worse than it needed to be, without the security of knowing if we had the CDW.

ELEANOR D.
Grado:

Everything went pretty smoothly! The only issue was that my reservation started at 9 and I didn't receive my keys until around 9:20. There should be a way to do the self check in steps (photographing license, etc) BEFORE the reservation starts, so that drivers can start driving when the reservation starts, not 20 minutes later.

Brian T.
Grado:

I had selected the truck share 24/7 option but still had to go inside to check in which took way longer than expected

Ruizhi W.
Grado:

El cliente no dejó un comentario.

Martha M.
Grado:

When I arrived to pick up my rental, no one on site had access to the lockbox containing the keys to all rental vehicles. The single employee on duty did not seem to know what was going on and did not make any attempts to compensate me for my wasted time or my frustration with the minimal attempts to resolve the issue, as they left me to wait, without any solution, while they attended to another customer for over 30 minutes. I don't understand why there was not a U-Haul-specific service associate on site, since it seems like the Value Store It associates do not have access to or information about the U-Haul services at this location. I ended up receiving the rental an hour late, but it seemed like it was just by chance that I was able to get a rental vehicle at all. On the whole a negative experience.

Scott A.
Grado:

El cliente no dejó un comentario.

Pavel D.
Grado:

El cliente no dejó un comentario.

Shiaka A.
Grado:

The representative (Rob) who helped was so awesome, he was very helpful answered all of our questions and gave a full tour of the vehicle which was really helpful because there was no way we would have known where the gas tank was unless he took his time to show us the vehicle. Rob was awesome and the other staff was friendly also.

Jesse U.
Grado:

The uhaul rates seem to be too high. A $19.95 rental turning to $98 is too much. If there were more locations to bring them to that would save mileage.

SCOTT H.
Grado:

Great Service!

Sandra S.
Grado:

El cliente no dejó un comentario.

Arthur J.
Grado:

keep it up!

Rosa Y.
Grado:

Great customer service. Got right in and out. Everything was perfect. Thanks!

Jeffrey F.
Grado:

El cliente no dejó un comentario.

FRANCISCO P.
Grado:

My review of poor goes beyond this single location. When I made my original reservation, I made it in Waltham, MA to pick-up a van after-hours. An hour before the assigned pick-up, I was called to be told that my van had not been delivered by the person using it previously. My pick-up location was moved to Brighton. There were several vans there but apparently none had been put aside for me to pick-up after hours. Therefore, I had to call customer service again and go to a third location in Allston. In all of these three places, I had to struggle to find parking!!! This has been the worst experience with UHAUL I've ever had and I don't ever wish this upon anyone else. HORRIBLE experience and service. I would have been better off with Home Depot.

Weiming W.
Grado:

The person at reception is rude and slow in processing orders.

Matthew C.
Grado:

Don’t fraudulently charge them for damage that occurred before their rental and then refuse to provide any evidence of the vehicle’s condition before the rental (because you know it would prove you wrong).

Alejandro C.
Grado:

Hi, My rental experience was actually terrible. I booked my van around 4 pm. I was told to download the app and that I could pick up the van after 5pm, the key would be in a box. I arrived around 510 and found no way to get my key. I called and was on hold for a long time only to find out that the key was not left in the box for me. I was transferred to another person, again on hold, then the phone hung up. I had to start again by calling and being transferred and on hold again. Around 630 I was told that there was no truck for me there. The person on the phone booked another van for me at another location, 25 min away. This whole time I had 2 movers I had hired that just had to wait this whole time. At the new location there were no dollys with my order which I had originally reserved and needed. I was eventually able to get a van but it was about 8pm after all the trouble. This was a truly troublesome experience. This month I have several moving projects and I will remember this and book elsewhere. It was completely unprofessional and it caused a series of complications. I had to be at a location at 6 and arrived around 930 because of this. Of there is a way you can rectify this please do. Thank you for your time.

Alexander S.
Grado:

Never answered the phone. Called numerous times over the span of two hours and no one ever responded.

Imran K.
Grado:

El cliente no dejó un comentario.

Scott B.
Grado:

It was awful, getting charged to drive across the entire city because the truck wasn’t there. It took hours to just get the truck. Phone support was horrible. Really frustrated by the whole experience.

Jun L.
Grado:

I got the vehicle with the check engine light on. The left side mirror was loose after I adjusted the mirror a couple times. I didnt report the problem and now I am being charged 300 dollars for a mirror that's loose. I know it was my fault for not reporting it bit is that how u-haul trained their agents to be confrontational with their customers. Agent kept arguing with me that I broke the mirror when the mirror was just loose. I will never rent from u-haul again and I will never recommend you guys.

Courtney S.
Grado:

My first truck I tried to do through the app wasn’t available. I made this second reservation and specifically said I’d come at 2 and get the truck the rest of the day. Once I got the truck, I was notified it was due back at 4 even though that wasn’t mentioned to me in person. Luckily I called and had it extended but after all the mistakes U-Haul really made my moving experience harder than it should have been.

Michael G.
Grado:

El cliente no dejó un comentario.

Simon P.
Grado:

Great experience renting from Value Sore!

Ziheng H.
Grado:

El cliente no dejó un comentario.

Beth B.
Grado:

The young gentleman helping me was the nicest. I manage a large customer service area and this gentleman was great. I should have gotten his name so I can try to hire him from you when I have an opening.

Edward D.
Grado:

El cliente no dejó un comentario.

Nicholas D.
Grado:

I know spaces are few and far between, but it would have been much easier for me to not have to back the van into its spot, for fear I would damage the rear.

Gabriella C.
Grado:

El cliente no dejó un comentario.

dole T.
Grado:

El cliente no dejó un comentario.

Lamonte G.
Grado:

El cliente no dejó un comentario.

Joao D.
Grado:

keep doing, your crew is very good, also the best price ever.

nutchaya T.
Grado:

El cliente no dejó un comentario.

Kalliopi P.
Grado:

I asked for a dolly as part of my order but it wasn’t in the van that I picked up. I chatted with an agent and she wasn’t even responding to my comments.

Oludare O.
Grado:

My reservation was for 24 hr rental though on the phone I mentioned I would likely need it for less but just wanted to be safe since the price for a few hours and 1 day were the same. I did not check (my fault) but after I signed the document, I got a text saying my rental was due in 7 hrs! This was unexpected and might have been a issue if the move didn’t go smoothly. I should have double checked before signing but also disappointed the reservation was entered correctly when I went for pickup. But also wish the initial service personnel had kept to my original request.

Michael N.
Grado:

Hector was the shit. He was awesome, had a personality, knew his product, know how to deal with costumers. If his the rest of his skill set translates you have one hell of an employee.

Andre W.
Grado:

El cliente no dejó un comentario.

Hsiao Wen L.
Grado:

El cliente no dejó un comentario.

Gayle M.
Grado:

We arrived early and everything was ready. Smooth transaction. Place and people were great!

Nellie N.
Grado:

Van was new and clean, it and came with a floor blanket which is extremely helpful, especially on a rainy day. Cost was around what I had expected. The only minor frustration was beginning my move with a near empty tank. I had to fill it myself beforehand, though I was (supposedly) given a 13.50 credit. Still tedious. Staff were laid back and helpful. I had no problems with them, but don't expect them to smile widely and be chipper, though, since that it just not their style. Still highly recommended!

Larry M.
Grado:

El cliente no dejó un comentario.

David G.
Grado:

Great experience. Friendly and efficient staff. Van was in great condition and even had some blankets and a dolly.

Beau C.
Grado:

El cliente no dejó un comentario.

Lucas T.
Grado:

Parking is tight at the location. Staff was friendly and helpful. Inside of the location/office was clean and modern.

Amanda W.
Grado:

El cliente no dejó un comentario.

Candis A.
Grado:

El cliente no dejó un comentario.

Caroline H.
Grado:

I was charged for 20 extra miles even though I had pictures of the odometer right before and after I dropped it off and they did not respond to my request to fix it.

Oludare O.
Grado:

The staff were so nice! Made everything very easy.

Mason B.
Grado:

Great and supportive staffs

John T.
Grado:

Tank was half full at pick up, forgot to fill it back up maybe a quarter of a tank and was charged 110$!!!

Anastasia A.
Grado:

This was one of the worst experiences of my life. When I went to pick up my truck I kept getting notifications that there was no equipment issued to me. When I called customer service at U-Haul I had to wait on hold for 40 minutes. At that time someone finally showed up at my location. Eventually it did work out, but only because I waited around and I sat on hold. I will probably never use U-Haul again.

Joel V.
Grado:

El cliente no dejó un comentario.

Simon S.
Grado:

El cliente no dejó un comentario.

Amanda W.
Grado:

El cliente no dejó un comentario.

Sarosh A.
Grado:

El cliente no dejó un comentario.

Lindsay B.
Grado:

El cliente no dejó un comentario.

Syed H.
Grado:

El cliente no dejó un comentario.

Anne M.
Grado:

Equipment i reserved (packing supplies) was not there and i paid for it ? Never received refund.

Jolie S.
Grado:

El cliente no dejó un comentario.

Andrew H.
Grado:

El cliente no dejó un comentario.

Samantha B.
Grado:

I ordered furniture pads and there were none available because Uhaul didn't drop them off. My only options were to drive to a different Uhaul location (putting unnecessary miles on the vehicle for which I would have been charged) or doing without. Fortunately, none of my items were broken in transit, but Uhaul shouldn't provide trucks at this location if they are not also going to come through with the other packing items that people expect when they place the order online.

Christopher B.
Grado:

El cliente no dejó un comentario.

John M.
Grado:

Very helpful staff

kathy H.
Grado:

I dropped it off after hours.

Cameron P.
Grado:

I set my pickup time for 1pm which was confirmed in my initial request. The day before my move my time was pushed back to 3:30. People who were supposed to help me dropped off and my parents were not able to travel to their home until later than expected.

Lissa O.
Grado:

My reservation included furniture pads and a furniture dolly. However, there were no pads and a (broken) utility hand truckThe mgr offered me nothing except to go to another uhaul center across town to get the needed items.

WENTING Y.
Grado:

Moving helper found through Uhaul website. They were very professional and nice.

Asad M.
Grado:

El cliente no dejó un comentario.

Erin K.
Grado:

El cliente no dejó un comentario.

Ericka S.
Grado:

The customer service is great at the Allston location. They were kind, friendly & thourough with everything. This uhall location is convenient to get to and the vans are very clean. The prices for the uhall are deceiving. There is a lot of money added on that isn't on the website. The website quoted me one price when I reserved it online, but when everything was finished & turned in, the price was almost double because of extra taxes, service charges, etc. These things should be included on the website when the uhall is being reserved, and not at the time of pick up.

Ashley S.
Grado:

El cliente no dejó un comentario.

Brian O.
Grado:

I was overcharged by $14, and no response has been sent from the company when emailed about it

Mary M.
Grado:

El cliente no dejó un comentario.

Quinn E.
Grado:

This was unfortunately quite a disappointing rental experience. I reserved my van five days in advance, and was unable to gain access to the vehicle through my phone at the start of my rental period. I spoke to customer service who was unable to help, and when the store finally opened I was delayed two more hours before my rental issue could be resolved (apparently there were issues with the online system). This delayed my moving day by a total of three hours. The van also had dirt and dust in the back cabin and had not been properly cleaned. I had asked for a discounted rental rate due to this experience and was told that was not possible. I believe I’ll be trying out competitors’ services for my next move.

Antonio P.
Grado:

El cliente no dejó un comentario.

Robert E.
Grado:

El cliente no dejó un comentario.

Edward G.
Grado:

El cliente no dejó un comentario.

Nora K.
Grado:

El cliente no dejó un comentario.

No reviews have been submitted for this location.

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