Rental was explained well and easy to use the website for ordering. Pickup and drop off were fast and the overall experience was great.MARTENE W.
Customer Reviews for Value Store It
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ZACHARY V.
Nope all was great keep up the great workGINA M.
Improve online booking and truck pick up system. It was a hassle to have to follow multiple steps to get access to truck.pablo C.
Fix the key lockbox! Had trouble getting my key out. An employee noticed and helped me out after about a minute or two of fumbling with it, so wasn't an issue for me but would be good to fix.Nathan W.
Amazing service.SOAD B.
Very convenient processRobert G.
El cliente no dejó un comentario.Tarim A.
Great service, great price, fast, and easy.Josue V.
I had a really difficult time with the self checkout. Even with location tracking enabled on my phone, I was unable to pick up the car. I tried multiple apps but it took over 40 minutes for me to pick up the truck; only after a friend came with his phone and tried several internet applications. It was frustrating, and the location was closed due to it being January 1st. I ended up returning the car an hour later than I had planned because of it.Meghann L.
I like the convenience of getting the truck at my place of storage. Nice job with this partnership.Keith H.
Personnel had any attitude, lack of customer service attitude. They didn't go over the details of the rental, wasn't professional. Most of all, they were not knowledgeable of the functionality of the truck, nor details of the vehicle was renting. In all, they didn't know how yo do their jobs. They gave me one quote and then changed the price when I picked up the truck. Terrible!!!! I had rented from budget before with no issues. Will never rent from uhaul again.Martha Z.
The whole phone check in and check out was seamless. Really easy.ROBERT R.
El cliente no dejó un comentario.Jonathon V.
The woman in charge is super nice and helpful.MELVIN L.
El cliente no dejó un comentario.david C.
This location is absolutely horrible and should be shut down or lose their U-Haul contract. They are a poor representation of the U-Haul brand. During this critical time they aren't even follow COVID 19 protocol. They provided my family with a truck that hadn't even been cleaned since the last customer rented it. Their was a dirty mask and other items in the truck left behind from the previous renter. They then charged me for their negligence!Adilson B.
The app is very confusing and I have no idea what was happening but everything was settled by the amazing receptionist.Katherine V.
El cliente no dejó un comentario.Sharon D.
El cliente no dejó un comentario.Jason R.
Since it's a third party company that works with U-Haul, the customer service was really bad. The guy at the desk didn't seem to care or help, And he was even a little bit rude. I specifically ordered a van, but when I arrived at the designated time I was told there are only trucks available.Ori B.
El cliente no dejó un comentario.Grace M.
I also have a storage unit at this location and cannot recommend the people enough. Everyone is so helpful! The vehicle was easy to use and I felt confident driving it. Thanks.Chloe F.
you charge me more fessBochen R.
When I picked up my u-haul I was not informed about various issues and defects of the truck including the front bumper hanging on by duct tape, the driver's side door failing to close from time to time including while driving, and a chip in the window. If these issues had been brought to my attention I would not have driven the truck I received. Furthermore, the price estimate I received was four times that of what I received initially.Joshua G.
El cliente no dejó un comentario.Emma I.
The back of the van was dirty and could've been wiped down.Rayna F.
great customer serviceRon M.
El cliente no dejó un comentario.Michelle E.
El cliente no dejó un comentario.Honey P.
The lady who worked at 1356 comm ave (value store it) was very attentive and helpful! I love my experience thereKelvien H.
El cliente no dejó un comentario.Tiffany L.
These people didn't know what they were doing, and ended up wasting a precious 4 hours of the day I was meant to pack up and leave town. Unacceptable how slowly they diagnosed their own issues. I had originally booked the Brighton Uhaul location and was moved to Allston without being asked my preference - stick with another branch, save your time.Eytan N.
El cliente no dejó un comentario.Ruotian B.
I suggest to push a notification to notify the driver to return the car like 30 minutes/1 hour before the drop off time. Sometimes the customers just lose the sense of time. Also it would be better to notify the customer that the car can be picked up earlier than the scheduled time if it's available, since the price is calculated by mileage anyway. Also I'm a software engineer with strong math and robotics engineering, and is looking for a new job. If U-haul has a job opening to develop any AI car/truck/van share system, I'm glad to learn more.Yicong X.
UHAUL forces a location verification, my phone blocks this. The amount of hoops I had to jump through just to verify my location is just ridiculous.Khoa C.
El cliente no dejó un comentario.Julie B.
Actually I want to thank Hector for returning call with correct truck size info. Since Uhaul changed our reservation from a van to a truck, we had to be concerned about max headroom.Frank B.
Charged wrong rental periods. The dolly has a broken bar, luckily did not cause any damage.Sihao H.
I wasn't sure if I could park my car at the location. I checked the Uhaul website and there was no information about parking. There were only parking meters and resident parking in the neighborhood.Kimberly W.
El cliente no dejó un comentario.Joseph J.
The dolly and furniture pads ordered for the move were not provided in the truck (picking up before hours) like they were supposed to be. The mobile pick up was hilariously absurd with calling references at obscure early morning times on a Saturday. I was still charged for the equipment that I did not receive despite challenging it with UHaul online and calling customer service to remove it from my bill. Only get a UHaul during business hours - the service is annoying and mobile pick up is inconvenient. Unfortunately they are available everywhere so I sadly probably will use them in the future even though I don't want to.Eesha D.
El cliente no dejó un comentario.Stephen Z.
Your staff were very friendly and helpful, first thing on a Saturday morning. You should be thankful that UHaul has good employees like the ones at your Allston MA locationWilliam A.
The Store itself was greatNicholas S.
El cliente no dejó un comentario.Zeke P.
I cannot do the return process through the text link. I returned the vehicle on time and at the same place but uhaul still charged me $20 more because of the failed link. It's a really unpleasant experience.Jingda X.
El cliente no dejó un comentario.Fidel L.
I think the truck we had had springs that were on their way out. Every bump, even the smallest the trucks would bounce like crazy.QUINN F.
Car parked near immovably close to brick wall. Website kept glitching and kicked me out permanently during pickup which made pickup take 2 hours. Extremely dissatisfied with mobile pickup. Will not use again; will not recommend to others. Got set back 2 hours on my move and UHaul customer service couldn't fix my return time to compensate for those 2 hoursElizabeth L.
100% a positive experience. The staff at Value Store-It were extremely nice. There was no line. The vehicle was ready for us when we got there and was basically brand new with a back up camera even. We were able to drop off after hours with a contactless drop off. We were really impressed.Tess M.
Tell the customer beforehand that they will need secondary info, like a passport, or a secondary person's number to call. Logistical issues slowed down my check in process, and it was also not clear where the keys were. More directions ahead of time would be good.Manato J.
El cliente no dejó un comentario.Driss B.
Don't change pickup location without telling the customerMaria A.
The man who checked me in and out was great. He was helpful from the start and go me up and running quickly. Without his help I would not have completed my move on timeJohn H.
Staff that helped at Value storage was fantastic. Very nice and helpful.Noah S.
El cliente no dejó un comentario.Jacob C.
El cliente no dejó un comentario.Christina S.
Pick up was easy enough but the moving pads I had rented weren't in the van and the business was closed so I couldn't ask for them. I also rented the van based on the fact that it said it could fit a studio apartment and it definitely doesn't. I had to make two trips which lead to me having to pay for more miles. Finally, how to drop off the keys wasn't clear on the app. I had to rack by brain to remember the code that was given to me in the beginning of the process when I picked up.Sarah L.
staff was very friendly - my truck was ready out front right when I got there. Online check-in streamlined the time in store - Great experience overall.Brian K.
El cliente no dejó un comentario.Aref S.
The UHaul return app sucks. It should be much, much simpler.Benjamin B.
The online check in was repetitive and frustrating. Moving day is stressful and uhaul did not make this process any easier. I had completed the online check in, but had to put additional information in the day of, that was incredible frustrating. On top of that, the first truck I was assigned was also assigned to someone else. Overall, not a great experienceDeena A.
El cliente no dejó un comentario.Gustavo A.
Registration process was horrible. Slow and kept freezing. Took 50 mins to get my vehicle and lost 50 mins of the rental time.S L.
I used the automatic phone app process - which was generally quite good. It requires a lot of information at the time of the pickup that could be submitted beforehand (e.g. drivers license photo) and would reduce the stress of following all the steps. My main critique was the system to pick up the dollies I ordered. I still had to go into the office to get them, negating the point of using the app. The location also did not even have the dollies I requested - thankfully there was an appliance dolly I could substitute for the utility dolly I ordered, but if more people renting trucks/vans had needed dollies, there would not have been enough.Matthew C.
El cliente no dejó un comentario.Steve B.
El cliente no dejó un comentario.George K.
No contract provided. Told I was getting it electronically which I did not. The online uhaul system is not user friendly and is a hassle.Kevin M.
El cliente no dejó un comentario.Tonya J.
keep up the great service!JESSICA C.
The 24/7 pickup app didn't work. I had to wait 2.5 hours for the store to open.nathan A.
El cliente no dejó un comentario.julie U.
El cliente no dejó un comentario.Meena H.
Would give zero stars if I could. Somehow managed to top the last horrible experience I had with uhaul, will not be returning.Justin J.
El cliente no dejó un comentario.Muruganandan S.
I had ordered blankets but they did not have any so would appreciate if I knew that before renting.Kevin L.
El cliente no dejó un comentario.Peter M.
El cliente no dejó un comentario.Rachata S.
Very good location and good equipment.Krishna K.
It took 4 phone calls to your main number to find a location that had. 10 ft. Truck.Roger G.
I had a great experience with a friendly employee and convenient service, so great!James H.
The location was fine. An extra 50% on top of my bill in hidden fees was not. Highly considering a charge back.Jackson S.
I was charged $12 for a state rental tax when the law says the tax should only be $2???Jess Y.
El cliente no dejó un comentario.Ren Y.
El cliente no dejó un comentario.Ali A.
The milage was incorrect. The gas level was incorrect. The vehicle was veeeeery damaged. I was told they would fix the discrepancy in gas and milage, but I called today and still haven't seen it fixed. I know you are a big company and have a lot going on, but this was one of the worse customer experiences I have ever had. With any company. Ever. Please contact me!!!! I am being over charged by about 25%Timothy C.
El cliente no dejó un comentario.Jesra T.
There were some pretty tight spots, I would choose a Uhaul center next time!Alex S.
Although we had a good experience with the UHaul vehicle itself, we did not have a good experience when we were getting our key when we showed up at our registration time. The man who helped us, Hector, spoke very softly and inaudibly, making it difficult to understand his directions. We walked away feeling very confused as to what we should do, and we were given no directions as to what to do when we were returning the vehicle. At one point, we asked him to specifiy if we were getting the insurance, and he responded very vaguely to our question, leading us to be unsure as to whether or not we had insurance. This became a crucial question in our UHaul experience when we had a fender bender with the UHaul. His lack of direction made this experience much worse than it needed to be, without the security of knowing if we had the CDW.Andrea A.
Everything went pretty smoothly! The only issue was that my reservation started at 9 and I didn't receive my keys until around 9:20. There should be a way to do the self check in steps (photographing license, etc) BEFORE the reservation starts, so that drivers can start driving when the reservation starts, not 20 minutes later.ELEANOR D.
I had selected the truck share 24/7 option but still had to go inside to check in which took way longer than expectedBrian T.
El cliente no dejó un comentario.Ruizhi W.
When I arrived to pick up my rental, no one on site had access to the lockbox containing the keys to all rental vehicles. The single employee on duty did not seem to know what was going on and did not make any attempts to compensate me for my wasted time or my frustration with the minimal attempts to resolve the issue, as they left me to wait, without any solution, while they attended to another customer for over 30 minutes. I don't understand why there was not a U-Haul-specific service associate on site, since it seems like the Value Store It associates do not have access to or information about the U-Haul services at this location. I ended up receiving the rental an hour late, but it seemed like it was just by chance that I was able to get a rental vehicle at all. On the whole a negative experience.Martha M.
El cliente no dejó un comentario.Scott A.
El cliente no dejó un comentario.Pavel D.
The representative (Rob) who helped was so awesome, he was very helpful answered all of our questions and gave a full tour of the vehicle which was really helpful because there was no way we would have known where the gas tank was unless he took his time to show us the vehicle. Rob was awesome and the other staff was friendly also.Shiaka A.
The uhaul rates seem to be too high. A $19.95 rental turning to $98 is too much. If there were more locations to bring them to that would save mileage.Jesse U.
Great Service!SCOTT H.
El cliente no dejó un comentario.Sandra S.