Uhaul took over from a previous owner and it was downhill from there. The price increased by 50%, I no longer received my military discount, they charged me for insurance even after I sent them proof that I already had insurance coverage. No one ever responded to questions or concerns that I had. I have told everyone that I know to never rent from you, you are awful business people.
KAREN F | Overall ExperienceJacksonville Secure Storage
2385 Pelham Rd South, Jacksonville, AL 36265Comentarios de clientes
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- 4.5 Average Customer Rating
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Uhaul took over from a previous owner and it was downhill from there. The price increased by 50%, I no longer received my military discount, they charged me for insurance even after I sent them proof that I already had insurance coverage. No one ever responded to questions or concerns that I had. I have told everyone that I know to never rent from you, you are awful business people.
KAREN F | Overall ExperienceHello, Please allow me to introduce myself. My name is Micheal Hyatt and I am currently renting Unit #50. I have called numerous times to let you know of some needed repairs. The gate is broken and has been since right after I signed the contract. The door to the climate controlled building will not stay closed because it’s broken. This allows rain to enter the building during heavy rain. Moisture easily enters through any unclosed door. These conditions violate the environmental parameters described in the contract for a climate controlled unit. The internal building temperature was outside of the parameters last week and our coldest months are ahead. I have left numerous messages to the call center to inform you of the situation. If you need the dates, times and name of the persons I have spoken with at the call center please let me know. I can provide them to you. I am attaching photos for a reference to the needed repairs. I’m looking forward to seeing resolution on these repairs. It is my expectation they will be resolved. Please call me at 205-563-3020 if you have any question or concerns. Sincerely, Micheal Hyatt image6.jpegimage7.jpeg
Micheal H | ReservationI did move in and everything is fine.
Tina M | ReservationMy shed is 155. There were no lights working in that area. My visit was after dark. If I did not have my headlamp I could not have seen very well. Gate worked fine. Facilities looked clean. Thanks, Bernie
Bernie B | ReservationI was able to move into my unit yesterday and I am pleased with the unit with one exception. I observed the AC is set at 74 however the temp reading was 80 when I was moving into the unit. This is supposed to be climate controlled so please have the AC repaired. Thank you.
VINCENT H | ReservationWhen we spoke with someone they were nice friendly. Enjoyed having storage close to JSU Campus. During the years we rented there was an owner change 1 or 2 times. The first time we had trouble contacting them. Now the customer service has been excellent. Just make sure you call during there daytime hours. Thank you JSS!!
SONYA Y | Overall ExperienceNo problems, items in climate control area. Everything was great when it came home finally.
Kimberly B | Overall ExperienceWry clean and secure facility.
Mikeal F | Overall ExperienceI'm leaving for review because of the fact that I never even got to use the unit it was too small. I've been getting the runaround about getting my refund nobody seems to want to contact me back. I've called five times and I've emailed at least three. Still with no response. So that is the reason for my bad review. All I want is my money back for a unit that I didn't even use. When I called I was told it wasn't an emergency situation to justify them calling the manager that all they could do was send him a message which they've done five times with no response. I was told that I would get a response within 24 hours. I have heard nothing. Not even an email response. So no this company is not somebody I would recommend. Their customer service is a joke.
Rachel S | Overall ExperienceI didn't move into the unit because it was to small and I'm still waiting for someone to get back to me about it.
Rachel S | ReservationGot the runaround every time I tried to call in for anything, would wait a week or more for an answer from "management" Worst customer experience I've ever had. Uhaul answers the phone as Jacksonville Storage but they can only provide help on certain issues, have to email the "management" at the location. Terrible system and response, was a nightmare. Too bad, the facility is really nice.
William C | Overall Experience