Customer Reviews for U-Haul sur Jean-Talon Ouest - déménagement et entreposage

Rating:

1.0

It was horrible, the person who attended me was rude both at the beginning and at the end, he called me to ask me to return the car I told him that I couldn't that I still hadn't finished moving that if I had to pay more it was fine, he insulted me and was very rude, obviously I will never return or recommend the service, since at work we use the service many times and we have discovered that they have cloned our credit card At her place, my boss had to talk to the super viewer and treated her in the same way

Rating:

5.0

All went well the staff are professionally accomodating!!the u haul truck it self is so good we have a good moving experience !!! And the price is so reasonable!!! No hassle all went well when we pick up the truck !!

Rating:

5.0

Very kind and efficient staff at the check-in desk: thank you!

Rating:

4.0

None

Rating:

5.0

The manager Shaena Napoleon and Angela go out of their way to make you feel comfortable and that all your needs are met they make us feel like familly

Rating:

5.0

Great customer service Great cordial service WOW service That gentleman in back of the desk is a prince. Give him a raise. Joe Montreal

Rating:

5.0

They gave me a trick with zero gas and they said it was 1/4 of a tank I almost got stuck on the highway

Rating:

5.0

The driver door very hard to be closed. Otherwise everything was perfect! Thank you!

Rating:

3.0

Checking was done twice, online and in store. Washer wiper was empty and it was unsafe to drive when it started raining The return procedure was not easy, I have to do it 3 times as the system blocked at the end

Rating:

5.0

Staff was efficient, quick , responsive.....and friendly. Thanks !

Rating:

5.0

I had an amazing experience with the staff who were very caring and professional. Everything went smoothly and well.

Rating:

4.0

There was a problem with the internet system yesterday night

Rating:

4.0

I got charged twice for a service I didn't use by someone on the phone and the people I talked to on the phone were not helpful asked to prolong the truck by one hour and the person prolonged it on the phone until the next day and I got charged right away when I said that's not the service I wanted she said I already charged you for it . Overall horrible experience on the phone I was not asked for confirmation before she charged me

Rating:

5.0

Friendly, Respectable, Fare.

Rating:

5.0

A big thank you to Angela and the staff.Angela went out of her way to make sure i was well taken care of . Thank you love you are the best.

Rating:

5.0

Amazing customer service! Everything was ready when I arrived and super easy to return the truck! Would recomment 200%!

Rating:

1.0

Terrible! In addition to the attendant complaining because I arrived a little early to pick up the car, it wasn't that well maintained! I traveled about 10KM longer than expected and was charged for the difference, so far so good, but as I filled up MANY more liters of gasoline, I asked if they could give me a discount on that amount and they said NO! And let me keep this loss! I would like to ask you to do the right thing, which is to deliver the vehicles with a full tank and demand them with a full tank! This is the fairest thing for its customers and we are not harmed like I was this time!

Rating:

5.0

Very nice staff!

Rating:

5.0

Angela. Était à la écoute de mes besoin Merci

Rating:

4.0

Great service all around. The only things I can recommend are having a full tank of gas from the start of the rental and improving the website for returning the vehicle during off hours

Rating:

4.0

the personal service has deteriorated (I have been to this location many times) - yesterday 8:55 am for a 9 o'clock pick up : NOBODY at the counter for 25 min (sign > we are out parking cars > nobody out anywhere. Caused me to be late. No explanation of fees charged. I never take insurance (own policy 21B) I was charged for it and did not notice till after very poor service highly unusual based on past experiences

Rating:

5.0

Angela was extremely efficient, knowledgeable and courteous. She is definitely an asset to U-Haul at Jean Talon in Montreal.

Rating:

4.0

Service was great thank you. Good response on short notice. But the truck was dirty. I was concerned that we might get charged for cleaning despite the fact we only moved 2 pieces of new furniture. The cab was also dirty. When we turned on the fan we got a blast of dust.

Rating:

2.0

Well, the check-in process was not properly explained to me so It caused a delay. I am an American citizen and needed to provide additional documents to rent. Also, I asked a question about the charge without an answer. I wanted to know the cost difference between kilometers and miles. The contract said I would be charged in kilometers but I charged in miles.

Rating:

4.0

Clarification of the billing.... We were billed for the estimate it but came in quite a bit less than that, with the difference to be reimbursed later. We don't have a problem with that, but it wasn't explained to us, so we thought we were overcharged. Otherwise everything was fine.

Rating:

5.0

Amit P was fabulous to deal with. She made it very easy for us to rent storage.

Rating:

4.0

Web site for self pickup is almost unusable. And truck was not ready for self pick up

Rating:

5.0

Customer service reps were amazing. Thanks

Rating:

4.0

Keep up with the good work!

Rating:

1.0

I did not like the manger behavior. She does not know the basic of customer service.

Rating:

5.0

The manager was very accomodating. Nice staff.

Rating:

5.0

Nothing to do. Personal were efficient and friendly. Thank you!

Rating:

5.0

They gave me excellent attention from the first moment I entered their offices.

Rating:

1.0

you have to tell everything to the client so he do not find himself with a price he did not expected. that's very bad. Also your client service is very bad because you are not willing to solve the problems you are creating

Rating:

1.0

The location closed 15 minutes early, and we were notified of this less than one hour before the expected closing time. When we showed up to the location, two workers walked passed us and we asked them to help us and they replied with "sorry, we can't help you, we've clocked out for the day". This was 5 minutes to 7:00 PM. One of them followed up by calling out "you're just lucky we didn't cancel your reservation". We included a dolly and a dozen furniture covers with our order, neither of which were inside the truck, even though we set ourselves up for an online check-out. It took us 40 minutes in total to figure out how to unlock the lock box to get our key - this included navigating the app, calling the location's customer service, as well as the 1-800 number. It was a super stressful and unhelpful experience, and I would never recommend someone to rent from this location.

Rating:

5.0

Madame Napoléon a été très gentille et professionnelle

Rating:

5.0

Satisfied

Rating:

5.0

The employees were extremely nice and helpful.

Rating:

5.0

Customer service are excellent. Very happy

Rating:

4.0

Nice people

Rating:

4.0

Shaéna and the team are very nice and helpfull

Rating:

3.0

La cabine du conducteur était quand meme propre, mais l'arrière ´tait très sale. Aussi le pare-brise était craqué et il faillait changé l'huile.

Rating:

1.0

My original order was changed from different location because the truck was not ready, so I came to this location and here as well I had to wait 30min for someone to return the truck. The reason i change to this location they said the truck is ready there which was not true. Also the fuel gauge was hard to match after as it was the middle of the reading so I had to over pay fuel. Both location and uhole system was not done right and I should rent at different company next time

Rating:

5.0

Good online booking system

Rating:

3.0

My reservation was supposed to start at 11:30am. I arrived around 11:45 and the truck was not at the location. One of the employees was outside with it. i had to wait until 11:54am for him to get back. He also brought it back with 1/4 of the tank full only. That's not very professional of the staff.

Rating:

1.0

Manager NO GOOD VERY RUDE

Rating:

2.0

My overall experience at UHaul was very poor. I have reserved a 10' storage unit as a part of my month of free storage when reserving a UHaul truck at the Jean-Talon location in Montreal. I had ensured my reservation was confirmed about 2 months before the move. When I got to the location, they told me that the general UHaul team and the Jean-Talon UHaul team were not in contact, so the reservation was never made in their system. So instead of the storage unit I reserved, I had 2 options: A) take a much smaller unit with them (as that was all that was available) or B) go much further in Laval and put my stuff in their storage unit. The staff overall was very nice and the facilities were adequate, but this obviously was not what I wanted. Would not recommend this to a friend.

Rating:

5.0

At drop off in Montreal, customer service was courteous and made up for the morning's unpleasantness.

Rating:

5.0

I rented a van for 2 hours. I arrived at the place and the key that was in the locker was not the correct one. More than 40 minutes later, I saw that the key connected another van. In the end I could not make my move and had to pay for 2 hours of service.

Rating:

5.0

Everything was excellent! The 2 employees at the pick up and at the drop off were very professional and good quality of service . Going back to rent here for sure

Rating:

5.0

Hire more employees like Harrison, he was awesome!

Rating:

3.0

I filled up the tank more than the amount that UHAUL supervisor told me. It was done suddenly and I expected that they return the extra money back but they didn't.

Rating:

5.0

Eehh lucky you have these employee! Beautiful energy they know people struggle moving out so they do what ever they can to help a customer! U-Haul is lucky these employees worth millions of dollars

Rating:

5.0

I would like to emphasize the EXCEPTIONAL service from the staff at the Jean-Talon location. We rented trucks several times and this storage over the last year and she was oustanding in her performance with us.

Rating:

5.0

Staff is very friendly, helpful and always pleasant. Excellent experience.

Rating:

5.0

Fantastic customer service. Thank you

Rating:

5.0

Great team and so helpful especially Angela !

Rating:

5.0

Les employés de la succursale rue Jean-talon ouest sont hyper sympathiques et professionnels. Les aires communes et storage sont impeccablement propres

Rating:

4.0

Pensez à rénover les unités d'entreposage, surtout le plancher.

Rating:

4.0

Les employés sont top

Rating:

5.0

Juste exceptionnelle , service agréable avec la bonne humeur et le sourire. Ils ont prit le temps même si il le l'avais pas toujours du faite de client un peu d'désagréable. Je reviendrai avec plaisir ;)

Rating:

5.0

It’s convenient and friendly approach

Rating:

5.0

Les personnes qui travaillent sur jean talon son exceptionnelle

Rating:

4.0

Il serait utile que les conteneurs à déchets et à matières recyclables dans le stationnement soient accessibles durant les heures d'accès. Ils sont barrés avec cadenas dès 15h au départ du concierge. Ce n'est pas très pratique.

Rating:

5.0

J'ai recommandé U-haul à d'autres personnes.

Rating:

5.0

The young lady who helped was excellent

Rating:

5.0

Thank You for a wonderful service! Service agents Angela and Manager Shaena Hats off to a wonderful service! ❤️❤️❤️

Rating:

1.0

J’ai arrêté la location de mon local au milieu du mois donc je devrais avoir droit à un crédit puisque je n’ai utilisé le local que 15 jours au lieu de 1 mois. Plainte à suivre.

Rating:

5.0

No problems at all. Easy access, well lit.

Rating:

5.0

C'est ma 1ere expérience, et je suis très satisfaite. J e recommanderai à qui me questionne, cette solution. J ai été très bien accueillie et conseillée. Merci

Rating:

5.0

The staff were so helpful and friendly

Rating:

5.0

If I have to, I will certainly use U-HALL again .The staff were polite and helpful .

Rating:

4.0

Very pleasant and helpful staff!

Rating:

2.0

the representative didn't know where to find my reservation details. I gave the reservation confirmation number and my contact number but waited 20 minutes for him to find the reservation. When he directed me to the storage unit, it was dirty with debris. It wasn't clean at all. The lock of the unit wasn't working. The key is not working. If I wasn't in a rush to leave town, I would look for another storage unit. Is it really safe to leave my bvelongings there? That made me leave the valuables with a friend rather than in the storage because of security issue. Lock is not working!!!

Rating:

5.0

The first time I went inside the U-hual office they only had small storage available and the next day when we went in for an upgrade, it was shaena who helped us. She went beyond to help us with our issue so I would give her 10-10 for everything she did. I would like to say to please be nice and patient when moving they understand the stress.

Rating:

4.0

The only problem was hardly parking space and dock area, you have to wait long or return when someone finish off loading their stuff.

Rating:

1.0

Will not deal with them again.

Rating:

2.0

No parking space, have to be keep moving for vehicles to pass, have to wait more than an hour to get the space to offload my items.

Rating:

3.0

If you're driving any large vehicle, you have little to no room to maneuver. We spent more time just trying to get in/park/allow other cars going the opposite direction through in the tiny lot than the actual time inside. Reducing the number of vehicles in the lot or expanding further back might be the best course of action because while everything inside was great including the staff, the parking situation made it a less than stellar experience.

Rating:

5.0

Had an amazing experience. Very nice staff.

Rating:

1.0

Must wait in line for hours to access someone in the office. Information communicated in the office differs from the Web site. Paying to extend access hours is frustrating Only 1 of the 2 loading docks for car was in order during my stay, which caused long delays

Rating:

5.0

Merci équipe sympathique et professionnelle.

Rating:

5.0

Service à la clientèle excellent.

Rating:

4.0

Merci pour toutes les années que nous avons louer notre entrepôt, vous avez été serviable et toujours accommodant. l'équipe de l'Oréal

Rating:

5.0

The staff was polite and very helpful and guided us through the process of moving in and where our storage locker was located. Highly recommend this UHAUL location. ******

Rating:

3.0

The price is too high Also the car is 384$ 😳 so I took my stuff with Uber 24$

Rating:

3.0

I did empty my storage 2 day before my expiration and staff wasn’t busy too much I spend 25 minutes to make sure they confirm I vacant my locker then I received 5 am after 4 days for my locker payment with late fee!! This not a fare! work

Rating:

2.0

The manager of this location is horrible with customer service. Treats people horrible and has zero empathy. Horrible client experience I would never come use this location again.

Rating:

5.0

La commis, je crois qu'elle s'appelle Sarah était d'une extrême gentillesse. Bravo!!!

Rating:

2.0

Mercidieu was great, everything else about U-Haul was horrific. Especially the website and anything to do with phone contact. I don’t know if there are worse customer centric companies but I have never run across one.

Rating:

5.0

Merci très bon service et personnel très aimable

Rating:

4.0

Personnel disponible et serviable correspondance par courriel, rapide Accès rapide à l'information requise

Rating:

4.0

Overall I got great service, easy access, convenient location, easy payment. I had a couple of issues, though. I was supposed to get a month for free but the system didn't seem set up to properly to do that, and I had to contact U-Haul to make sure I would get my free month (they did honor it though). I also wanted to end my contract a week earlier but their system was down and I didn't go in during the week because of lockdown restrictions and my own sleeping habits. I think this location may need to upgrade their systems but overall, the experience was very good.

Rating:

3.0

Bonjour, Une des meilleures expériences avec une gérante (Line) et équipe toujours disponible avec le sourire depuis 5-6 Ans. Hélas, depuis une année, la gérante souvent absente pour des soucis de santé, la nouvelle équipe est incompétente avec 3 mauvaises expériences de suite. C'est la seule saison pour laquelle j'ai décidé d'aller voir ailleurs.

Rating:

5.0

Nous avons loué le local 2042 UHaul Jean-Talon O de sept. 2009 à nov. 2020. Le service a toujours été impeccable. Au cours des années, nous soulignons la courtoisie du personnel à notre égard, l'excellent travail de Mme Line Vaillant pour répondre à nos interrogations et ses suggestions pour régler le PEU de problèmes survenus au cours de ces 11 années. Le seul commentaire moins positif (et pour lequel il y a peu ou pas de solution) est le peu d'espace de stationnement pour les locataires aux heures d'achalandage. Même dans ces situations, le personnel a fait son possible pour nous aider, quitte à déplacer des camions UH. C'est sans hésitation que nous avons recommandé UH Jean-Talon O à nos amis.

Rating:

3.0

The first time I moved in, September 27, the guy who did my contract was actually rude. He shouted at me and my husband to enter « one at time ». My husband and I were together. I had to go in alone. The guy was impatient. When I went back to pay my renewal yesterday, October 26, there were two different guys quiet and friendly who did not shout « one at a time ». Your staff behaviour is inconsistent.

Rating:

5.0

The facility was secure, however the hallway was not well lit. The lights in the hallway to the room we rented were inconsistent. Some lights were always on, however often other lights were off, leaving the hallway somewhat dark. These lights were not triggered by motion.

Rating:

4.0

First time I have used this kind if facility. Reception staff very helpful and friendly.

Rating:

5.0

The staff was extremely friendly and helpful.

Rating:

2.0

Very disappointed in how they dealt with closing out of our space. For months we were charged. Even after repeated calls and emails.

Rating:

5.0

Seulement rain qui est un mauvaise employés n'a pas le service a clientèle vous été une super équipe enlever la pomme pour de votre équipe

Rating:

2.0

Point 1: votre sondage n’est pas vraiment en français. Point 2: lors d’un dégât d’eau, je n’ai pas été averti que mes biens pouvaient être endommagés. Point 3: il a fallut que j’insiste très fort pour que j’ai un local de remplacement ( le dégât d’eau était de votre responsabilité, pas la mienne) Point 4: je n’ai reçu aucune aide pour déplacer mes biens dans un autre local que vous alliez me faire payer plus cher que mon local initial Non, je ne considère pas avoir reçu un bon service. J’ai quitté pour un autre entrepôt d’une autre compagnie Non, je ne recommanderai pas votre endroit. Merci