Customer Reviews for U-Haul Storage of West Seattle

6,620 comentarios

6343 35th Ave SW   Seattle, WA 98126
(@ Morgan St)

(206) 937-9320

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(206) 937-9320

6343 35th Ave SW
Seattle, WA 98126
(@ Morgan St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Owen M. 
Clasificación:
4.0

The only improvement I can suggest is easier access to communicate questions.

Nevada W. 
Clasificación:
4.0

The 10' truck served my in-town needs. However, I would be concerned if I needed to use this truck for a long-distance move. The truck is very old, a bit beat-up, and a rough ride. Nevertheless, the enclosed truck bed was very clean and dry, making that space perfect for hauling my belongings.

JerryD R. 
Clasificación:
4.0

Make sure the vans are gassed up right away, so customers don't go there on a Saturday morning to have the vans on empty. All in all though, everyone was friendly and service was better than other times.

David S. 
Clasificación:
5.0

After 12 years of doing bussiness off and on with UHaul they can trusted.

Karl N.  |  First Impressions 
Clasificación:
1.0

Disappointed in Uhaul operations more so than the folks at this location. My rental had two components: truck and U-boxes. The truck was clean and worked well. The u-boxes were a shitshow - and this isn't the first time i've had a terrible experience with u-box logistics. Here's what went wrong: 1. why do i (the customer) have to call ahead of time to make sure my boxes are at the location i've specified in my online reservation? I made the reservation, so it's Uhaul's responsibility to make sure ALL the boxes are at my location and ready to go. I shouldn't have to babysit your ops team. 2. Only 2 of the 3 boxes i reserved were at the location and thankfully we only needed 2. 3. The only person at this location who is forklift certified was the assistant manager (Karla) who took time from her day off to drive to the location and load/unload my U-boxes. Poor poor planning/training on Uhaul's part. Why isn't everyone forklift certified? You're impacting both customers and employees by relying on a limited number of folks (in this case 1 person) to enable a successful u-box experience. Karla saved the day, but I'll probably never use U-haul again since this was the second time in a few months that the U-box experience was so painfully disorganized. Get your shit together.

James F. 
Clasificación:
4.0

Not location specific - but U-Haul needs to get rid of the misleading "starting at $19.99" messaging. I've never rented a U-Haul for less than $100, and it's always a bad feeling experience to see the $140 bill in person when you're quoted $35 online.

Danielle C. 
Clasificación:
5.0

easy checkin. very efficient check out. very competent on both ends. nice work.

Michael S. 
Clasificación:
1.0

We got to the facility and the unit size I wanted available was $20 more than the advertising right behind the register wall. They shrugged it off saying that was the old price. When we discovered the unit access was not ADA accessible (I have Multiple Sclerosis) we asked to move into a unit I could easily access and explained that I cannot do stairs. She picked out an ADA accessible unit, even though it cost more I reluctantly agreed. She ran my card for $131.16 I went to make sure I could access unit. and when I finally found it, the second unit was already rented and locked. At this point, I was exhausted and frustrated. I was angry that these employees seemed to be completely indifferent or lazy. They said they thought I wanted to add another unit and that is why I had to wait for a refund. Waiting for this error made me have to borrow money for another storage uniting West Seattle that was bigger, cheaper and actually vacant. They honored the sale price and my stuff is now in a different West Seattle facility. I tried working with staff but I was brushed off. Unacceptable.

Heather H.  |  Online Move In 
Clasificación:
5.0

Picked up a 15' rental truck on a busy Saturday morning. U-Haul staff was friendly and got my checked out quickly. The equipment was clean and ready to go. When I returned, U-Haul staff checked me back in quickly as well. All went great and this is the second time I've rented at this U-Haul and both times the experience was great.

Ami M. 
Clasificación:
5.0

All went well. Check out & return were quick and efficient.

JOHN W. 
Clasificación:
5.0

Your computerized late turn in form is NOT user friendly. I basically went nuts because it kept telling me my ending mileage was lower than my beginning mileage, even though it showed that I had driven the vehicle 19 miles. Thus i foundThe check in procedure to be. very frustrating

Joe M. 
Clasificación:
5.0

My truck made a crazy loud sound the entire drive. Felt as though it was going to break down...it was clean and employees were very nice and professional however

Erin D. 
Clasificación:
4.0

It seems that you were quite understaffed on the morning I came in to pick up the truck.

Robert B. 
Clasificación:
3.0

The truck was in bad shape with interior and exterior damage

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
3.0

I was told I could drop off my truck at any location. This location was closest to my destination so I drove there. The person behind the counter( in training I learned) never stood up, never removed his sunglasses and told me I had to go to another location 10 miles away the would be closing in five minutes. He couldn't care less about customer service. Finally Phat came over and made some phone calls and I was allowed to leave my rental. Phat went above and beyond to help me to resolve my problem. Phat had never had to deal with my situation before but took the initiative to find a resolution. He is the kind of employee Haul needs to keep around. Thank you Phat. Loren Sessa

Loren S. 
Clasificación:
2.0

First of all I asked for a cargo van and I got a van regular style not the cargo van style. Second of all the person that took my walk in messed up on the vehicle he was going to give me so he didn't hand me any paperwork he just gave me a different key that didn't match the paperwork that he had that he kept. He said he would just send it. So I just drove away and I didn't have any paperwork or anything. Text message regarding the vehicle was sent to the wrong phone number so I didn't get to deal with any of those issues with looking at the photographs of the car before I left. The gal that came out to help me in the evening that received the vehicle was great but I think that this whole thing was ridiculous I never agreed to any previous damages or anything of the sort because I was given very little in the way of verbal instruction and I did not get any text message or email until well after I had left

Cammie O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
3.0

My experience with this location was average except for a young man named Gavin who was polite, understanding, and went out of his way to be as helpful as possible. This location is old and needs to be updated. I felt my items were safe and there was an alarm there. It was also very hard to get through to them on the phone.

Brenda P.  |  Overall Experience 
Clasificación:
3.0

I would recommend it if you need a truck in West Seattle. The parking lot is really small and has tight parking if any is available. My experience with this location was average except for a young man named Gavin who was polite, understanding, and went out of his way to be as helpful as possible. I was called the day before to say my truck size would not be available and had to downsize. The person who called me did not tell me why but when I got there Gavin explained and apologized for the inconvenience.

Brenda P. 
Clasificación:
5.0

While the Uhaul dealer was great, the traffic control was poor! When I called the traffic control number I was told Chris will call you back that he just stepped out. Never returned the call (unprofessional).

John K. 
Clasificación:
5.0

No improvement needed. Everything was great from making the reservation in person, picking up, and checking back in.

PAMELA D. 
Clasificación:
5.0

The return of equipment took a long time due to staffing issues. Many customers were sighing heavily.

Gabriel D. 
Clasificación:
5.0

More furniture follies available, please :)

Richard M. 
Clasificación:
5.0

The person who helped me check in was friendly and helpful! Extraordinario servicio al cliente

Chrystal A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JerryD R. 
Clasificación:
5.0

Store manager was great, very helpful.

Thomas H. 
Clasificación:
5.0

The employees were all very friendly & professional.

Anthony B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY R. 
Clasificación:
3.0

I chose the online check in and check out method and didn't realize how laborious it would be. The website interface was not intuitive, and I am a millennial, so I know how a well-made website works. I understand the security of it all and needing to ask a lot of questions and have back up contacts, but that was so extra. The website at times did not work, so I ended up having to go I side to talk to someone for help. They were judgey and not helpful. Seemed very uninterested in my experience and seemingly thought my questions were dumb. And then they didn't direct me to where the truck was or how to tell which truck was mine. Overall, website and staff I encountered at this location were not great.

Christopher J. 
Clasificación:
4.0

The truck was not well maintained. I reported an issue in the drive train, hopefully it will get some attention. The location itself was clean and well organized, friendly staff. I'm pleased with the rental overall, apart from the mechanical issue with the vehicle.

Glen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
5.0

I was very happy with the person who help me throughout my day she was very respectful and helpful

felisha K. 
Clasificación:
5.0

Staff was great! They were friendly and quick. Took great care of us!

Alexander M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott R.  |  Overall Experience 
Clasificación:
3.0

No parking anytime I have gone. Hard to unload vehicles.

Steven P.  |  Online Move In 
Clasificación:
4.0

The employee was very helpful, but the place seems short-staffed overall. They need another person to help out, so wait times are less.

Claire B. 
Clasificación:
5.0

Since there is not a lot for customers to use, you should note that they will have to find off-lot parking if they have a vehicle.

Jennifer R. 
Clasificación:
2.0

One light was out, the person assisting with trailer lacked knowledge, the location is in a very crowded lot trading to maneuver a full size suv with and vehicle transporter is not easy

Pedro S. 
Clasificación:
4.0

Truck was old and in horrible mechanical condition. The steering wheel was about 29 degrees off, clear indication of a lack of maintenance and damage to suspension and alignment.

Youbirt A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
4.0

Slow leak in a tire. Had to keep putting in air from day one

ThomasJ S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sebastian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONA S. 
Clasificación:
5.0

This was the best ever drop off experience. There were two attendants outside checking vehicles in like at a rental car service.

John B. 
Clasificación:
1.0

This was hands down the most horrible experience I've ever had with any company. I'll never use uhaul again. I made a reservation ahead of time for a time sensitive move. I needed to leave in the morning to make it from Seattle to Spokane before a rental office closed so I could pick up keys to my new place. I made a reservation for a 6x12 trailer for pick up at 7 a.m. I arranged for a friend to drive from 2 hours away with a truck to tow the trailer. Less than 48 hours before my appointment I was called to notify me that my equipment was not available in my area, and I'd have to drive 35 minutes away to pick it up. When I explained that I had made this reservation some time ago the clerk sneered at me and told me that reservations are only good in a 100 mile radius, and the times are my preferred pick up time, not when I can actually have the equipment. Having few options I agreed to the second pick up location. I called the new storefront to confirm that I could pick up the equipment at 7 when I needed. The morning of my move, 5 minutes away from the uhaul location I got a call that the trailer wasn't available until later in the day now. This wasn't an option for me. The clerk told me that I was out of luck and would have to wait, there was no other equipment. I could see with my own eyes several trailers on the lot. A truck was also unavailable, and no other locations had any equipment I could pick up that morning. Having no other options, I made a last minute reservation with your competitor, at significant financial cost to me because of the short notice. On my way to pick up that equipment that I would actually be able to use, I got another call from uhaul. The trailer I was told to wait for would only be available at a third location, 90 minutes away, even later in the day. Uhaul is so incomprehensibly unreliable and mind numbingly inefficient that I will never, ever, under any circumstances, go through this again. I will tell everyone I know to avoid this company. It is my most sincere hope that uhaul goes bankrupt and is quickly put out of business. Time is one of the most valuable things a person has. I do not appreciate the wonton waste of my time and rude, unhelpful staff employed by uhaul. I made my move on time, thanks only to the fact that uhaul has set the bar so undeniably low that any warm body off the street can provide a better service. Thanks for nothing. Steven

STEVEN PATRICK G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

Wash the exterior

MICHAEL D. 
Clasificación:
4.0

Quick service, brand new vehicle

Gregory P. 
Clasificación:
5.0

Very kind guy and nice clean location. Would definitely recommend anyone to come to this location over others.

Noah A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James Howard B. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leo F. 
Clasificación:
3.0

El cliente no dejó un comentario.

KURT W. 
Clasificación:
3.0

El cliente no dejó un comentario.

KURT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy N. 
Clasificación:
3.0

Service was helpful and friendly. Vehicles were not maintained and had problems.

Ruth N. 
Clasificación:
5.0

Thank you! Easy pick up and process. Staff who checked the truck out and back in for me were friendly and helpful. Every time I go to this UHaul location I have a similar experience. Very positive!

Anna-Maria D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jered D. 
Clasificación:
3.0

There was broken equipment on the truck which I noted during my pre-rental inspection. I wanted to make sure this was documented so that it couldn't be potentially blamed on me. It was hard to photograph in a clear way. The customer service agent said that "they already knew about it" but asked me as the customer to just "trust" that they wouldn't ding me for it later., The worry of potentially being hit with a fee is a crappy feeling. Vehicles with broken equipment should have those issues properly noted on the contract.

MATTHEW WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaleb W. 
Clasificación:
5.0

El cliente no dejó un comentario.

kamesha p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Revann S. 
Clasificación:
3.0

Unfortunately, the pick-up site gave me the wrong truck and then called me 1 hour later demanding I return it and swap for another truck. The woman who checked me out was very nice but clearly did not know her job as she (a) got the truck wrong and (b) tried to give us 12 for purchase blankets in lieu of the 24 for rent blankets we ordered.

Daniel P. 
Clasificación:
5.0

Thanks for your outstanding and professional service

Jayson N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delene R. 
Clasificación:
5.0

Have an option on the website where you can include the trailer hitch ball with your online order.

Andrew T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Summer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald L. 
Clasificación:
3.0

I reserved my truck for a 6am pickup using the 24/7 options. I arrived at the location and the app said i needed to return at 9am when they open for an in-person pickup. I reserved the loading dock at my business downtown as well as hired help for this early morning move and this was extremely frustrating. I arrived back at 9am and was told that this location doesn't offer 24/7 because of theft etc but at NO POINT did anything think of contacting me to let ME KNOW!!!???? Unacceptable. Fix your issues.

Jody W. 
Clasificación:
5.0

All good

Bernardo R. 
Clasificación:
5.0

The in store customer services was excellent!!!!

Jasmine J. 
Clasificación:
3.0

Could use some more lighting above the actual unit, but other than that it was good. Staff was super friendly and respectful.

Susan D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

carla B. 
Clasificación:
5.0

Thanks so much to the team for advising me in my dolly rental options and for being so friendly. We already went back and rented a pickup truck because of the great service.

Agatha J. 
Clasificación:
5.0

El cliente no dejó un comentario.

stefan K. 
Clasificación:
3.0

Would like to know why I was charged for two days when I had it for less than 12 hours

Scott M. 
Clasificación:
4.0

The service was excellent and the personnel were very knowledgeable, but the truck was ancient (the passenger door didn't close properly).

Jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan T. 
Clasificación:
5.0

Very organized and friendly

Sheree C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daria B. 
Clasificación:
5.0

Carla was very efficient, helpful and friendly across the whole pick up and drop off process (some 8 hours apart, a long day!).

StanleyRonald W. 
Clasificación:
4.0

El cliente no dejó un comentario.

oralando C. 
Clasificación:
5.0

Wonderful Customer service!!

Charmaine N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle C. 
Clasificación:
3.0

I made a reservation for a 5x8 a month before the pick up date and it ended up being unavailable the morning I went to pick it up. I then spent the next 2 hours searching for an alternative. The best Uhaul could do was locate a 4x8 30 minutes away. I ended up going that route but was pretty unhappy as I lost 2.5 hours of moving time and ended up having to leave a few things behind that I thought id be able to take. The whole experience was pretty frustrating to say the least. That said, the people I spoke with were very nice, just unable to really do anything to rectify the situation.

Douglas H. 
Clasificación:
5.0

Nothing. Everyone was so friendly and helpful!

chris O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

The location on 35th ave sw in Seattle was great. However the. first location I was sent to was not an actual uhaul location and I wound up having to go back and get the truck and take it to the location on 35th. I had suggested the 35th ave location to the rep and instead they directed me to another location and put that address in my reservation. I took the truck there parked it and did the online check out. When I completed that process I found no drop box to place the key so I held on to it and called CS to see what they wanted me to do with the key. 60 min wait to talk to customer service and they told then told me to go back and get the truck because that was not an actual uhaul location they had sent me to. They reversed my drop off and I had to complete it all again at the 2nd location. Staff was great onsite. The rep that updated my reservation to a location that wasn't actually a drop off - not so much. Spent three hours doing what should have been a 15 minute task.

Corrina W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janis E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLETON S. 
Clasificación:
5.0

Convenient location, good people and good service.

Ralph P. 
Clasificación:
4.0

Upon returning the vehicle, my husband was asked what he hit that damaged the top of the vanâ€"a place we could not see from the ground and never even thought to look at when checking for preexisting damage at pick up. With the exception of a stop at a Public Storage facility with garage clearance designed for much larger trucks, we drove the van outdoors and did not pass under any place with low clearance. We caused no damage, and the return interactions were most unpleasant. It soured what had been a positive experience until then.

Constance B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Friendly staff. Well trained. Respect customers time and make it enjoyable.

DAVID F. 
Clasificación:
5.0

The West Seattle crew is always very helpful and courteous. TM 1624 had seen better days as the driver's door wouldn't close all the way, ran great otherwise. The only thing I would change is to not leave the trucks running while they check us out - the fumes / emissions are pretty strong ;) Thank you!

MICHAEL M. 
Clasificación:
1.0

You guys fucked us over so bad, in so many ways, it's bullshit. First off, I showed up to learn the item we reserved was not available at this location and we were not notified and the reservation guarantee was not honored . Second, once we did find where we were to go the price we were quoted was no where near what they charged. The the trailer did not actually work so they charged us $1200 for an item we didn't need and wasn't compatible . Our tow system was 5,000 lbs and the trailer and car we well over this causing an unsafe driving . It also caused our gas price to go through the roof and almost DIE! We were then directed to drop off the uhaul over 120 miles from where we requests and took hours of phone conversations to fix - it was bait and switch and Breach of contract

Joseph L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi W. 
Clasificación:
5.0

Staff was extremely helpful and professional. The process was easy and met my needs.

MORRIS L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John F.  |  Overall Experience 
Clasificación:
1.0

I closed my account and I'm still being harassed

MICHAEL M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM S.  |  Overall Experience 
Clasificación:
5.0

Very friendly and easy to work with.

Gretchen G.  |  First Impressions 
Clasificación:
5.0

Friendly helpful and respectful staff.

Randall F.  |  First Impressions 
Clasificación:
4.0

The only thing is there is no ramp for upstairs units and no elevator so if you have an upstairs unit you have to carry everything down steps

Kayla J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

STEPHEN K.  |  Overall Experience 
Clasificación:
5.0

Would be helpful to have access after hours

MICHELLE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John G.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Donald C.  |  Overall Experience 
Clasificación:
1.0

Be careful you will go into lien after 30 days and then auction after 60 days.

Kiarra H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA S.  |  Overall Experience 
Clasificación:
5.0

Very friendly and professional. I love the unit. Very clean and convenient.

Mikko S.  |  First Impressions 
Clasificación:
2.0

Units are Betty very small. Couldn't even get into the unit had to wait till the next day. They bid t until the access door.

Judy D.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Darryl B.  |  Overall Experience 
Clasificación:
1.0

The description for my unit is misleading. I only reserved this unit because the listing said there's an elevator to my unit. I still have to use stairs. There is also a rat trap in my unit. The trap says not to move it. Clearly, not too ideal for a 5x5 storage unit to have valuable floor space taken. I will be writing reviews on google and Yelp regarding this.

Tyler G.  |  Online Move In 
Clasificación:
2.0

Vacated the unit after about a week but the attendant was unable to tell me if I could be prorated for my short stay. Charged an extra $100.00 in Albuquerque due to lack of planning by Uhaul to have the unit at the agreed upon location.

Chris V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gavin H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B.  |  Overall Experience 
Clasificación:
5.0

Reed was accommodating and friendly. Went above and beyond to find solutions for our needs.

Amy P.  |  First Impressions 
Clasificación:
5.0

Everyone was helpful, friendly, and professional. The general manager was understanding and compassionate with the customers.

MICHAELENE T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Sodonia H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

clifford c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammed K.  |  Overall Experience 
Clasificación:
5.0

Mr. Herald Silvernail was very experienced in managing that facility. I was in a hurry and they rose to the occasion. Very accurate and professional team. Thanks for helping me with my storage needs. Greg T. Sankey

gregory s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REED RICHARD J.  |  Overall Experience 
Clasificación:
5.0

regarding my ranking of no on question y (recommending) u-haul storage - i would totally recommend based on Q1 thru Q5, but in my situation the rank is solely a cost reason. $194/mo is high for my needs (i really don't care too much about the contents anyway, and locker is bigger than necessary).... If it wasn't a free offer for the month, i would have had to find a much cheaper alternative.

Michelle G.  |  First Impressions 
Clasificación:
1.0

For no reason they always had a lock on our storage unit when I ALWAYS paid on time. The original worker I talked to said that paying on the day it was due meant it was late (excuse me?), another coworker over heard this and told him that wasn't true and they shouldn't be locking our things. They got into an argument in front of us. Every time we had to have them unlock our unit they took their time and made us wait around 30 minutes. When we checked in with our key card the alarm guaranteed would still go off every time, but also no one ever checked on us when it did go off, so the staff just truly doesn't care or checks on anyones unit when the alarms go off. The automatic lights turn off after 2 minutes, so when we were in our storage unit we would have to run down the hallway every two minutes for the lights to turn back on. The layout was terrible and was impossible to quickly get our things since there was no ramp to roll our things down from the second floor with. We had to carry our items to the bottom of the stairs and then wheel them to our car. On our last day there, there was one worker who was in charge of the storage units and she has been the only helpful worker for the few years I have had to use this facility, I wish I got her name (but it is whoever is in charge of storage currently (9/27/21)) and she is the only one who seemed to follow any process or protocol. When she tried any protocol it seemed all the other co workers there were "too cool" or maybe just high, and would get in her way to do the right thing. She asked the red-headed guy with the beanie behind the counter if anyone did a final check on our storage unit, and he replied "whatever they're just going to sign." The thing was, we were waiting at our unit for someone to come check because they said they were sending an employee to do so, after waiting 30 minutes a different worker came up to tell us we had to move our car because they needed it for a truck (even he was abrasive, and did not wear a mask and we had to ride in an elevator with him.) On our way back up to move our car is when the red headed employee just told us to sign, so we were very confused that he made us wait 30 minutes next to our unit at all just to sign a paper that our unit was "checked." This is the most unprofessional establishment. But you know that already.

Hillary K.  |  Overall Experience 
Clasificación:
4.0

The unit itself had zero light so we had to use flashlights or phone lights to see our contents. The service from the two GMs we worked with during the 11 months experience was very good. Always responsive and willing to help. Will recommend to my clients for sure.

Tonya S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennie B.  |  Overall Experience 
Clasificación:
5.0

awesome humans, thanks so much

Gavin H.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

paul n.  |  Overall Experience 
Clasificación:
3.0

Move in was very easy but little information is provided as to where you need to enter. It also states vastly different hours on the website than reality. It was a major consideration when renting the unit only to find out it is limited to business hours, not the stated after hours access. I feel deceived and therefore do not feel I should be paying as much as I am. It is much harder for me to use this unit without the stated hours. I may need to take my business elsewhere as a result.

David E.  |  Online Move In 
Clasificación:
5.0

My only problem is that when I went to move out after I had cleaned the storage locker out and it was move in ready for the next tenant I ended up having to pay for another month even though it was the third and my bill is due on the third or else I would be sent to collections so now I’m stuck with an empty locker, so if I’m moved out and it’s ready to go why would I need to pay for another month please tell me that? thank you,

Kelly K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY J.  |  Overall Experience 
Clasificación:
4.0

Overall experience at the facility was great. The negative is that I had to drive there to confirm/'rent now' for the booking. The online system only 'reserved' but not guaranteed the booking - that felt misleading and created a sense of unease had I not followed up prior to the date I expected my reserved two storage units to be available. The gentlemen I spoke with showed on his end the two units I reserved but they were not visible for me to rent now online so I had to drive there to complete the booking. This is a poor customer experience and should be improved. However, at the site, Reed was great - friendly and walked me through everything.

Daniel C.  |  First Impressions 
Clasificación:
2.0

Dissatisfied due to the ridiculous nickel and dime fees for everything, rate increases consistently, mandate on what lock to use, And having a facility lock put on my unit because I was not using the required lock mandated by u-haul.

michael r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

john l.  |  First Impressions 
Clasificación:
2.0

I am hoping to get a different unit. It was not clear to me in the online process that there is no elevator access to my unit and the instructions to access the unit were not specific to this facility. Knowing how to get into the storage area is unclear. There are available carts but the entry had a clock curb which makes the carts useless. I ended having to load and unload my items multiple times to even get them from my car to the unit because of the curb and the stairs. Nothing about this is convenient or conducive to an efficient move or storage. I would like to request a unit that is on the ground level or elevator accessible otherwise I need to cancel my service with uhaul.

COURTNEY K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

john l.  |  Overall Experience 
Clasificación:
4.0

Storage facility wellventilated, temperaturecontrol, safe, w/workingcameras. Staff knowswho is coming going, storageunits R protected along w/customer itemsstored. Cost could bebetter ifuwant long termcustomers. Myhusband is  & proud I movd everything myself w/our daughter. My husbandTony knows I don't have a lotof time toexercise, so walking up/down stairs & carrying everthing inmyarms makesme stronger &helps myass beinshape my husband makes melaugh he ishysterical … When Reed toldme aboutstorage again,I wasvery excited…I know my husbandTony is happy& pleasd. 

Marlis O.  |  First Impressions 
Clasificación:
1.0

Elevator was broken and gates were locked

Alex K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

peter p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth o.  |  Overall Experience 
Clasificación:
5.0

Very clean. Every time I went there to check on my stuff/load/unload it was easy to pull up a truck to the dock. Nice that there were carts to use. Good experience.

Megan E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly l.  |  Overall Experience 
Clasificación:
5.0

Customer service was 10/10 from start to finish. This facility literally takes care of all my moving and storage needs and the staff went above and beyond for me.

elizabeth o.  |  First Impressions 
Clasificación:
4.0

Convenient but there was a puddle in our unit upon arrival

Christine G.  |  Online Move In 
Clasificación:
5.0

Carla was very nice and helpful

Peter E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

peter p.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Luisa K.  |  Online Move In 
Clasificación:
2.0

not enough help inside, wait time was an hour to be attended....

RAFAEL R.  |  Overall Experience 
Clasificación:
5.0

Overall great experience - seamless, everything was ready. Would just be great if there were better signage about where to park to load/unload, and a ramp at the lower entry door, the step up plus heavy door makes it difficult to carry things in.

Alexander G.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Carrie C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Williams J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan E.  |  First Impressions 
Clasificación:
5.0

customer service from the staff was great, helpful and friendly!

MELISSA B.  |  Overall Experience 
Clasificación:
5.0

The manager was very helpful. Thank you!!

Melena J.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful. They even went the second mile when we lost our key to the unit.

andrew l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE T.  |  Overall Experience 
Clasificación:
3.0

I had unit that was accessed by stairs. this was main reason for terminating the occupancy. Rents seemed high compared to what i was getting, U-Haul should run better promotions or give more incentives for long time renters (I have been here for close to 20 years, same unit)

WAYNE L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

anita m.  |  First Impressions 
Clasificación:
5.0

Helpful staff recommendations for successful load in.

JAMES HOWARD B.  |  First Impressions 
Clasificación:
3.0

My comments are based on 5-6 years of renting units from Uhaul and for the most part having awful experiences be the norm instead of the exception. The current manager has been exceptionally polite, professional, and helpful - Uhaul would be lucky to keep him. The flooding of my unit was handled poorly, but worst of all was the management's treatment of me at that time when I was not the cause of the flooding and damage to my stuff. I should have been compensated properly for the damage to my stuff, but I just am too exhausted to do all the work that should have been done by Uhaul to get reimbursed properly. It would have been nice if Uhaul had actually given me free rent for a while after that happened considering I was a customer for years and was a customer for years afterwards. The $500 wasn't nearly adequate to compensate for the damage and stress it caused. It would be nice if the hours to access our units were extended to 8pm, but it doesn't matter personally since I no longer have a unit. I am glad that the location hasn't shut down as it is convenient for all of us in West Seattle. I hope the friendlier service under the new manager is kept up - it's a nice change. In the past employees often were not trained adequately and couldn't do fundamental tasks involved in the job and it was extremely frustrating if a manager wasn't around to handle it. Hopefully employees are being trained more/better now.

MANUELA W.  |  Overall Experience 
Clasificación:
5.0

Labor day weekend monday. James helped me knowledgeable. He took care of me other rentals returning rentals. Propane tank filled he got me a locker perfect. This man was only employee there. Excellent. But U HSUL COULD HAVE HAD SOMEONE ELSE THERE YO HELP IS IT NOT UNSAFE TO HAVE ONLY 1 PERSON THERE. BIG CORP SHOULD HIRE MORE PEOPLE. REGARDS JACK

JACK L.  |  First Impressions 
Clasificación:
5.0

James and Jasmine were so helpful. My husband and I moved across the country and trying to unload our uhaul into the storage unit and get it turned in before the office closed. James stayed after hours to help us get everything done. We are so appreciative of James and Jasmine for helping us.

Jordan C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie W.  |  Overall Experience 
Clasificación:
5.0

Rented a storage unit and the front desk staff were WONDERFUL.Very friendly, helped me find an affordable unit, showed me around. The nicest helpers I've had in a long time. ¡Gracias!

Julie W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Pamela L.  |  Overall Experience 
Clasificación:
1.0

You can never find the staff. The only time anyone has been somewhat friendly was today when I was moving out. The young female working was awesome but I didn't get a name. The youngish male was rude, snarky and completely unhelpful. He seemed to be some sort of supervisor. Also, I emailed and called the manager several times for help, due to Covid-19, in possibly waiving any late fees. I have always paid my storage, every month. I don't accrue late fees. Because of Covid, I have been late the last couple of months. I never heard anything back from anyone. I found somewhere else to store my things.

alison m.  |  Overall Experience 
Clasificación:
5.0

Nice people

Ian H.  |  Overall Experience 
Clasificación:
5.0

Manager Andrea is a delight, so caring and competent! Other staff there have been great as well. The West Seattle facility is convenient, clean and well-maintained. Highly recommended!

Anita S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

GLORIA W.  |  First Impressions 
Clasificación:
1.0

The letters sent if someone was a day or so late were appalling. Threatening and on no way customer oriented. Just rude. The unit was too expensive given how many units you have to rent, and on a corner street that is less than desirable. Even the "Please note" below is unacceptable given the world we live in now. I will NOT recommend.

Christy C.  |  Overall Experience 
Clasificación:
5.0

Andrea was very helpful

monica c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brock K.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Nicholas Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael G.  |  Overall Experience 
Clasificación:
5.0

Andrea, the manager, was TERRIFIC! Very knowledgeable, professional and helpful. She seems to genuinely care about her customers. (The bathroom could have been cleaner, though...)

Anita S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

George M.  |  First Impressions 
Clasificación:
2.0

The "manager" was less than helpful resolving a light in our unit that became inoperative. I also have photos of her personal car parked in the only loading zone for 3 hours on a busy weekend day.

mike s.  |  Overall Experience 
Clasificación:
4.0

Would recommend to others.

Alexis R.  |  Overall Experience 
Clasificación:
5.0

Friendly, efficient, helpful with all questions, and the staff made it easy tell drop off the trailer

Breeana B.  |  First Impressions 
Clasificación:
4.0

Great customer service. Their staff was great!

Alexis R.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful and nice!

Michelle N.  |  First Impressions 
Clasificación:
5.0

The customer service rep who helped at the Uhaul store in west Seattle was extremely helpful and sweet.

Deanna C.  |  First Impressions 
Clasificación:
2.0

The Customer Service people were very friendly, but otherwise, I will never open another storage unit here. Only one door for loading and unloading, no space for customer parking, and almost no staff.

Tabitha C.  |  Overall Experience 
Clasificación:
3.0

The security card system has been out for over 2 weeks. The staff is young, inexperienced, and not helpful.

Alex B.  |  Overall Experience 
Clasificación:
5.0

The customer service was great! But LEXUS went above and beyond which exceeded all expectations!!!!! 

Lance S.  |  First Impressions 
Clasificación:
5.0

I vacated the storage room only because all the contents were distributed to several persons or donated or disposed as had been planned.

Diane K.  |  Overall Experience 
Clasificación:
4.0

Glad you were so convenient ! And there for me !

Marianne K.  |  Overall Experience 
Clasificación:
5.0

Lexus and Alex: customer-oriented; knew their facility&services;responded clearly&concisely to questions&concerns;bathroom clean:storage corridors brightly-lit, unobstructed;air fresh in all areas

KATHRYN Y.  |  First Impressions 
Clasificación:
1.0

The facility is very badly laid out as there is no elevator to over half the units. How on earth can an old woman get boxes of books up over 20 steps to a storage space without hiring muscle help?

Linda H.  |  First Impressions 
Clasificación:
5.0

The gal who checked me out was quick and awesome.

James A.  |  Overall Experience 
Clasificación:
3.0

Very busy Saturday with an inexperienced employee that did not have the support of her manager or other senior staff. Frustrating for her and for me.

Rebecca H.  |  First Impressions 
Clasificación:
4.0

Helpful staff. The storage entry process is cumbersome.

David R.  |  First Impressions 
Clasificación:
2.0

Tammy ( Auburn) called on 02/28 saying my Ubox would arrive 03/04 (I was quoted 03/01). Had to buy things to get me through the week, expecting to use my $50/day refund to pay for it. Received only 50

Allie S.  |  Overall Experience 
Clasificación:
5.0

It's nice to see familiar faces at the West Seattle location, along with some new ones. Service is excellent as always.

Robert P.  |  First Impressions 
Clasificación: