El cliente no dejó un comentario.BROOKLYNE DIONNE M.
Customer Reviews for U-Haul Storage of West Seattle
Seattle, WA 98126
(@ Morgan St)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.BONITA B.
El cliente no dejó un comentario.STEVEN K.
Here again, your staff is doing a great job with a less than optimal location. The people I worked with were great and kept a very hectic situation well in hand.Furman W.
Both your front desk employee and the technician who attached the trailer to my truck were very friendly and made the experience very smooth and fluid. Upon return I met the same person who installed it and again was very courteous. 10/10 would rent againLarry H.
Sweep out trailer better. I had to ask the employee to sweep it out before I took it. Otherwise great!Robert S.
Charged 15 for returning truck exactly how it was.DANIEL K.
El cliente no dejó un comentario.JEFFREY H.
The guy who rung me out for the trailer was super polite and super accommodating and super informative. When I dropped it off after hours he happen to still be there, and although he was not on the job and I did not expect him to do this for me, he took my trailer off and told me he checked me in and I didn't need to do anymore. Awesome awesome awesome experience. The hold time on your phone number to get help is excruciatingly long. I had to call back to three times and one time after waiting for 18 minutes on hold it hung up on me.JEANNINE M.
Everything is greatJOCELIA D.
Great customer service, very kind, helpful, and speedyBryan B.
All concerns addressedJOSHUA S.
A kind gesture on Easter. James and the rest of the crew took care of me on a very busy Saturday before Easter when I had an issue with not having the correct trailer light connector and loaned me the shops which saved me an hour round trip of having to go back to the house to get my own adapter allowing me to get out of my storage space in time to spend Easter with the family.ANTHONY TEE S.
El cliente no dejó un comentario.Keane P.
El cliente no dejó un comentario.Kirk B.
El cliente no dejó un comentario.ERIC RYAN H.
El cliente no dejó un comentario.Jason T.
El cliente no dejó un comentario.RICHARD B.
Sheyla was great when setting up the reservation! The lady at the desk was excellent too, but I missed her name (Very sorry)!STEPHEN R.
El cliente no dejó un comentario.Shoshana P.
Why people are so niceMAGDIEL L.
El cliente no dejó un comentario.Travis H.
El cliente no dejó un comentario.Yemane M.
Such a great convenient location. Staff was friendly and helpful.JACK WESLEY R.
El cliente no dejó un comentario.Keith O.
Stay friendly. Great experienceMichael I.
The van had excess cleaning solution below the floor of the van which soaked my items. When I told the woman who checked out me out, she just started shouting "babe, babe can you help?", he then responded shouting back that he's busy and to give him 10 minutes. She told me to drop my key off to the person outside and i'll be good. I then received my bill and saw that I was overbilled, $10 for insurance that I opted out of, and my rate was doubled. When I called in, I sat on hold for 20 minutes just to be told that needed to speak to a manager that wasn't available but he would call me right back. No surprise, I was never called back.KARA M.
I get great customer service here everytime. The staff will go out of their way to accomidate you. No doubt the best Uhaul Ive been too.PETER T.
The general manager was a great help!Jason D.
Made a reservation. Got there early and thought I would get out on time but they had misplaced the keys and spent 20 minutes waiting. When returning took 20 minutes to get checked in and now missed the ferry that I thought I would catch wich will now cost me another hour. Not very happy today. Will still be back because past experiences were much better.SALVADOR P.
El cliente no dejó un comentario.JEFFREY LEE P.
I loved this location and the workersPATRICK A.
El cliente no dejó un comentario.Petyr B.
El cliente no dejó un comentario.PAUL DOUGLAS N.
It's good castmer service and friendly i lake dSEMERE M.
The truck was very noisy on the highway - loose universal joint or drive shaft. I tell the uhaul worker at drop-off. He says I should have told the place I picked up the truck. I'm trying to be helpful. Clearly uhaul is trying to save money and treats franchisees like you treat customers.David B.
El cliente no dejó un comentario.Dillon C.
El cliente no dejó un comentario.KIM C.
El cliente no dejó un comentario.ROBERT K.
They said I was 480 miles over what was allowed which was impossible since I only traveled 120 miles. After much debate and research they found I was correctSAMUEL W.
El cliente no dejó un comentario.Ken S.
Paul noticed me in the parking lot, struggling with some boxes I was returning. He came over and helped me without even being asked, then when he noticed someone else was already being helped at the counter, jumped right in to help me instead. This, and he had quite a few cans in line that he was checking in and cleaning! He went above and beyond, and it made my day.MEGAN W.
El cliente no dejó un comentario.GREGORY S.
I got charged for fuel when I put it exactly to where I got itChristopher H.
Don't overbook trucks! Not sure exactly what is going on there...we were not the only frustrated customer.NEHEMIAH L.
The location is located in a large area with plenty of space to maneuver the trucks. Using the App to perform the pickup was super easy. The staff was very polite and helpful. I will definitely keep using this location for all my uhaul needs.Virginia H.
I should not have to take a bunch of pictures and do work for you guys. You have employees for that. I should get a discount for doing your work. It takes 15 minutes to check truck back in. And you threaten me with a $20 charge if I don't do it. You should pay me $20 for doing it for you.KELLY G.
El cliente no dejó un comentario.Esteban M.
Overall great experience - seamless, everything was ready. Would just be great if there were better signage about where to park to load/unload, and a ramp at the lower entry door, the step up plus heavy door makes it difficult to carry things in.Alexander G. | Online Move In
El cliente no dejó un comentario.JOVELYN A.
The guy checking in the equipment was a little boring and was not friendly, but he was efficient and got the check-in process done fast.Matthew C.
El cliente no dejó un comentario.Nathan M.
El cliente no dejó un comentario.JOHN P.
El cliente no dejó un comentario.RAFAEL R.
My paperwork didn't match which van I had so it took me about a half hour to check out. The van ran well but the service was slowMONICA E.
El cliente no dejó un comentario.DAISY G.
Paul and staff friendly, helpful. Minimal hassle. Glad you have a bathroom there, in behind the storage lockers. Very helpful, both before and after my big adventure cleaning out the garage of 1,600 pounds of 25 years worth of old stuff. You got me interested now in cargo vans, and I am actually considering buying the passenger version, since it is so effective sitting up high above the traffic.THOMAS K.
Nothing at all I was greeted right away both times I visited the store by the general manager and was taken well care of through and through. Great customer service for sure!MATTHEW R.
I've leveraged this location in the last, about two years ago, and it's only gotten better and more efficient at a time when I'm sure they're busier than ever.Nathan F.
Need to fully explain cost per mile. that was no where advertised on he website and was a surprize at check out.CRAIG R.
Always my go to store !!John M.
El cliente no dejó un comentario.tom M.
El cliente no dejó un comentario.RUSSELL B.
All staff super friendly and helpful, thank you!Alexander G.
clearly there is much for them to do- for the most part the equipment issues of minor dirt in the cab, and the truck battery, depending on uhaul corporate policies are tough to maintain when one is wearing multiple hats... i would definitely use the service again there... the GM is very hard working!scnex S.
El cliente no dejó un comentario.Carrie C. | Online Move In
While waiting you could have a call back system that would be greatMARGARET ANDREA R.
The trailer I rented was a 4 x 7 open trailer.. It was not 4 feet wide and therefore I could not load as planed and it took many more hours and many more round trips.LUKE PAUL Z.
El cliente no dejó un comentario.Christopher H.
El cliente no dejó un comentario.BRUCE RAY Y.
El cliente no dejó un comentario.LAUN C.
Everyone was nice and helpful.Leda M.
El cliente no dejó un comentario.Jennifer N.
El cliente no dejó un comentario.Richard B.
All employees were so helpful. Very nice people work here.KELLY D.
El cliente no dejó un comentario.Douglas M.
Currently the location is very hard to access due to the bridge being out. We live quite far away and the detour and traffic make it not a desirable location but for those who liv closer, it is fine.DEAN M.
Danielle is a rockstar employee for U-Haul! Thank you Danielle for your kindness!MICHELLE LYNN B.
El cliente no dejó un comentario.MARLENA O.
El cliente no dejó un comentario.KURT ASHLEY B.
El cliente no dejó un comentario.KIRK M.
El cliente no dejó un comentario.HIDENORI I.
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.RONALD T.
very helpful and great personalities. Friendly yet professional. Would recommend U-Haul over Budget any day. That is from personal experience with both companiesHelen C.
El cliente no dejó un comentario.Michael F.
Fix the truck's gas gauge, and don't try to rent it out until you do.Colt K.
El cliente no dejó un comentario.WOSSEN E.
El cliente no dejó un comentario.PETER L.
El cliente no dejó un comentario.DANIEL R.
El cliente no dejó un comentario.Williams J. | First Impressions
The Cab had a very strong smell of smoke.James E.
1st time using U-Haul to move and had a great experience with the the help of the U-Haul worker, Phat Ha. He was very thorough and made sure my move was as smooth as possible, beginning and end.TAN H.
Excellent check in experience. Very friendly guys got us off and running. Liked the ease of mobile check in. Returning the truck was a little lackluster. Employee seemed sick. No signature requested.Kristin F.
I totally love this location, it is always friendly, always clean, always customer satisfaction. I brought up a situation to the management team and it was handled beyond my expectation. Thank you for always being consistent for me over 30 years.KRISTINE B.
Great friendly service and crew.TERRY B.
El cliente no dejó un comentario.Peter T.
El cliente no dejó un comentario.Brad T.
El cliente no dejó un comentario.Kristin B.
El cliente no dejó un comentario.MARLENA O.
Staff was great & very helpful. I had to switch vehicles quickly when I realized the smaller truck I had rented didn't have a ramp. They accommodated me and got me in a larger truck quickly.NIALL B.
El cliente no dejó un comentario.JOSEPH T.
THe original location I was told to drop off (Was a Shell station) turned my away saying they no longer accepted Uhaul returns.. I drove vehicle to nearest uhaul. The delay was extremely inconvenient and made me miss an appointment I had booked for many weeks.. very disappointed in my Uhaul experience overall.William B.
El cliente no dejó un comentario.Megan E. | First Impressions
customer service from the staff was great, helpful and friendly!MELISSA B. | Overall Experience
The manager was very helpful. Thank you!!Melena J. | First Impressions
The staff was very helpful. They even went the second mile when we lost our key to the unit.andrew l. | Overall Experience
El cliente no dejó un comentario.Steve A. | Overall Experience
El cliente no dejó un comentario.GEORGE T. | Overall Experience
I had unit that was accessed by stairs. this was main reason for terminating the occupancy. Rents seemed high compared to what i was getting, U-Haul should run better promotions or give more incentives for long time renters (I have been here for close to 20 years, same unit)WAYNE L. | Overall Experience
El cliente no dejó un comentario.anita m. | First Impressions
Helpful staff recommendations for successful load in.JAMES HOWARD B. | First Impressions
My comments are based on 5-6 years of renting units from Uhaul and for the most part having awful experiences be the norm instead of the exception. The current manager has been exceptionally polite, professional, and helpful - Uhaul would be lucky to keep him. The flooding of my unit was handled poorly, but worst of all was the management's treatment of me at that time when I was not the cause of the flooding and damage to my stuff. I should have been compensated properly for the damage to my stuff, but I just am too exhausted to do all the work that should have been done by Uhaul to get reimbursed properly. It would have been nice if Uhaul had actually given me free rent for a while after that happened considering I was a customer for years and was a customer for years afterwards. The $500 wasn't nearly adequate to compensate for the damage and stress it caused. It would be nice if the hours to access our units were extended to 8pm, but it doesn't matter personally since I no longer have a unit. I am glad that the location hasn't shut down as it is convenient for all of us in West Seattle. I hope the friendlier service under the new manager is kept up - it's a nice change. In the past employees often were not trained adequately and couldn't do fundamental tasks involved in the job and it was extremely frustrating if a manager wasn't around to handle it. Hopefully employees are being trained more/better now.MANUELA W. | Overall Experience
Labor day weekend monday. James helped me knowledgeable. He took care of me other rentals returning rentals. Propane tank filled he got me a locker perfect. This man was only employee there. Excellent. But U HSUL COULD HAVE HAD SOMEONE ELSE THERE YO HELP IS IT NOT UNSAFE TO HAVE ONLY 1 PERSON THERE. BIG CORP SHOULD HIRE MORE PEOPLE. REGARDS JACKJACK L. | First Impressions
James and Jasmine were so helpful. My husband and I moved across the country and trying to unload our uhaul into the storage unit and get it turned in before the office closed. James stayed after hours to help us get everything done. We are so appreciative of James and Jasmine for helping us.Jordan C. | First Impressions
El cliente no dejó un comentario.Julie W. | Overall Experience
Rented a storage unit and the front desk staff were WONDERFUL.Very friendly, helped me find an affordable unit, showed me around. The nicest helpers I've had in a long time. ¡Gracias!Julie W. | First Impressions
El cliente no dejó un comentario.Pamela L. | Overall Experience
You can never find the staff. The only time anyone has been somewhat friendly was today when I was moving out. The young female working was awesome but I didn't get a name. The youngish male was rude, snarky and completely unhelpful. He seemed to be some sort of supervisor. Also, I emailed and called the manager several times for help, due to Covid-19, in possibly waiving any late fees. I have always paid my storage, every month. I don't accrue late fees. Because of Covid, I have been late the last couple of months. I never heard anything back from anyone. I found somewhere else to store my things.alison m. | Overall Experience
Nice peopleIan H. | Overall Experience
Manager Andrea is a delight, so caring and competent! Other staff there have been great as well. The West Seattle facility is convenient, clean and well-maintained. Highly recommended!Anita S. | Overall Experience
El cliente no dejó un comentario.Douglas H. | Overall Experience
El cliente no dejó un comentario.GLORIA W. | First Impressions
The letters sent if someone was a day or so late were appalling. Threatening and on no way customer oriented. Just rude. The unit was too expensive given how many units you have to rent, and on a corner street that is less than desirable. Even the "Please note" below is unacceptable given the world we live in now. I will NOT recommend.Christy C. | Overall Experience
Andrea was very helpfulmonica c. | First Impressions
El cliente no dejó un comentario.Brock K. | Overall Experience
El cliente no dejó un comentario.Nicholas Q. | Overall Experience
El cliente no dejó un comentario.Rafael G. | Overall Experience
Andrea, the manager, was TERRIFIC! Very knowledgeable, professional and helpful. She seems to genuinely care about her customers. (The bathroom could have been cleaner, though...)Anita S. | First Impressions
El cliente no dejó un comentario.George M. | First Impressions
The "manager" was less than helpful resolving a light in our unit that became inoperative. I also have photos of her personal car parked in the only loading zone for 3 hours on a busy weekend day.mike s. | Overall Experience
Would recommend to others.Alexis R. | Overall Experience
Friendly, efficient, helpful with all questions, and the staff made it easy tell drop off the trailerBreeana B. | First Impressions
Great customer service. Their staff was great!Alexis R. | First Impressions
The staff was very helpful and nice!Michelle N. | First Impressions
The customer service rep who helped at the Uhaul store in west Seattle was extremely helpful and sweet.Deanna C. | First Impressions
The Customer Service people were very friendly, but otherwise, I will never open another storage unit here. Only one door for loading and unloading, no space for customer parking, and almost no staff.Tabitha C. | Overall Experience
The security card system has been out for over 2 weeks. The staff is young, inexperienced, and not helpful.Alex B. | Overall Experience
The customer service was great! But LEXUS went above and beyond which exceeded all expectations!!!!! Lance S. | First Impressions
I vacated the storage room only because all the contents were distributed to several persons or donated or disposed as had been planned.Diane K. | Overall Experience
Glad you were so convenient ! And there for me !Marianne K. | Overall Experience
Lexus and Alex: customer-oriented; knew their facility&services;responded clearly&concisely to questions&concerns;bathroom clean:storage corridors brightly-lit, unobstructed;air fresh in all areasKATHRYN Y. | First Impressions
The facility is very badly laid out as there is no elevator to over half the units. How on earth can an old woman get boxes of books up over 20 steps to a storage space without hiring muscle help?Linda H. | First Impressions
The gal who checked me out was quick and awesome.James A. | Overall Experience
Very busy Saturday with an inexperienced employee that did not have the support of her manager or other senior staff. Frustrating for her and for me.Rebecca H. | First Impressions
Helpful staff. The storage entry process is cumbersome.David R. | First Impressions
Tammy ( Auburn) called on 02/28 saying my Ubox would arrive 03/04 (I was quoted 03/01). Had to buy things to get me through the week, expecting to use my $50/day refund to pay for it. Received only 50Allie S. | Overall Experience
It's nice to see familiar faces at the West Seattle location, along with some new ones. Service is excellent as always.Robert P. | First Impressions
Awesome 1rst time experienceBrandy H. | First Impressions
My reservation was for a 10 X 10 unit and when I arrived with a truck load of my things, I was told at the service desk that all that was left was 2 @ 5 X 10 units. This limits my storage space.BummerJulie S. | First Impressions
Your employee Purcell is angry and abusive. He would not move an unused truck out of the load zone so we could unload. He called me clueless and was aggressive. I am not comfortable going back there.Lynn K. | First Impressions
The storage unit I was promised was not available which meant I needed more units than I needed. The staff was unaccommodating around timing. From a rental return perspective everything was great.micah b. | Overall Experience
Trying to move in and out was made more difficult because the load/unload area in front of building, which was NO PARKING, was always blocked with trailers and employees cars.susan s. | Overall Experience
Everyone was very helpful and friendly. We really appreciated the free carts that were available to move our stuff in and out of our storage unit. We were more than happy with the service provided.steven e. | Overall Experience
Very professional and kind. Security is a big plus for me. Near my home, added benefit. Feel safe, in and around premises. Nice youngums.Phyllis B. | First Impressions
Easy parking a 20' truck with full-length auto trailer. Staff was expedient and helpful at checkout. They made a stressful move like a celebration at its conclusion.Renee F. | Overall Experience
BuenoOwen I. | Overall Experience
Arranged for the last pick up, he got held up in traffic and when he arrived (at closing admittedly) I was rudely told “should have planned better” after I had been waiting there for him over an hour.Tara S. | Reservación
Very professional and helpful at pickup and drop-off. Everything was just perfect! ¡Gracias!Paul B. | Reservación
Brian is the best! I have been frequenting this U-Haul since Moving to WA in 2008 & have never been so pleased. Brian and Anna are the most amazing and helpful people; you're lucky to have them!!! :)Michelle P. | Overall Experience
I have been a customer in West Seattle through several managers, and Brian Mullins is a dream. Brian is a true professional. He can work well with customers, delegate, or do every job on the lot.Robert P. | Overall Experience
Very helpful and available staff. The return process was very quick and efficient. Highly recommend!Kristen B. | Overall Experience
Very nice storage facilityNeil D. | Overall Experience
I kept my stuff here for a year. Was in and out often. Always met and treated great. Easy in easy out. Would recommend to anyone.MARLEEN M. | Overall Experience
Only prob i had was getting a phone call stating my unit was broken into. However it was NOT my unit (thankfully). So it was anxiety for a bit but all turned out fine Thank youRENAULT B. | Overall Experience
The Staff is super friendly, knowledgeable, and professional. They treat every customer with the same amount of care and attention.Billie B. | Overall Experience
Greatdouglas t. | Overall Experience
Clean and well maintained unit. The only challenge at times was parking access on end of week/ weekends to transfer contents into unit due to high truck rental activity at this office. overall great!ernest j. | Overall Experience
Great customer service. Very well maintained storage facility.Russ H. | Overall Experience
Clean, secure and convenient. This storage solution worked well for our needs. The few times I needed to interact with staff at the facility, it was always a long wait, but everyone was helpful.christina s. | Overall Experience
That is again :)ERIC C. | Overall Experience
Everyone was very nice and very helpful.dana r. | Overall Experience
It took 6 phone calls and multiple hours to get my check out logged appropriately. Horrible experienceShannon C. | Overall Experience
Thus rating is relevant to the MLK location. The manager was not willing to help out when my pod was not physically located as the same place virtually. Truly a bad experience.Richard D. | Overall Experience
Long lines bc only 1 new employee that works at a time, he wasn't give the proper support by his mang. and wasn't trained adequately. My ubox wasn't returned correctly, waiting for manager to call me.EMILY B. | Overall Experience
Staff did not check me out (twice!), so I was sent 2 notices of delinquent payment; finally got ahold of manager and he finally did it. That site should improve its staffing/management.Dorothy W. | Overall Experience
Christopher Castle offered absolutely no apology or help to get our u-pod to its rightful destination 35th in W Seattle, There was no communication telling us the pod was delivered elsewhere.cindy m. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!