The ladies who handled my claim did an excellent job, and were friendly beyond reproach Good job.
JOSEPH W.Customer Reviews for U-Haul Storage of Pearl
Testimonials From Recent Customers
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I received very fast efficient service and I can't see where anything could have been done better. Thanks for excellent service.
QUINCY J.Continue to do what your doing. Grest Job!
TIMOTHY W.Ninguno
PHILLIP G.Great job
RICKY N.Never answering phone calls, standing inside building with nobody helping multiple times. Storage units were good, staff sucked.
Ben S. | Overall ExperienceThe employees were courteous and professional but the trailer was very dirty. Making contact with almost any surface interior or exterior would leave a black residue.
JORDAN D.The GM Kadeja was excellent. Great customer service.
Leanthony B.Keep up the good work.
ELIZABETH M.Great service by the young lady at the check-in counter
Jerry S.Kadejai great!!! Her customer service skills are the best! She explained the app to me throughly, this was my first time do it and she took the time to go over everything step by step. Also as I returned it she took me step by step. What a good team member to have on your staff.
BOBBY B.KaDejia Jackson was very friendly and did a great job helping me get the trailer hooked up.
JERRY S.Service and response was excellent !!
RICHARD W.Everything was great. Thank you.
Leanthony B.Nothing, everyone was very professional and very informative. I really enjoyed my experience.
HARRY M.I reserved the truck for 4 days online, because that is how long I needed it to move. When I arrived at the location to pick it up, I was told that I could only use it for 2 days. What is the point in making an reservation? Terrible service.
ROBERT G.I did not select to pick up or drop off at this location. My reservation was changed last minute with no explanation as to why. This location opened 10 minutes late, and the sole employee who opened started the day by informing everyone who was there that unless we had already checked in online then she would be moving the vehicles returned overnight before assisting any of us who were there to pick up a vehicle or equipment. She was also rude to me specifically when I pointed out that my vehicle did not have a furniture dolly, which was paid for as part of my rental. I went into the lobby of the building to wait, and when she came back in all she said was "your dolly is in your truck." When I explained that my rental included an appliance dolly and a furniture dolly, she just blinked and smiled sarcastically before repeating "your dolly is in your truck." The 24/7 afterhours return process was also a headache, as the Uhaul website did not recognize my location even after enabling location services on my iPhone and web browser several times. I had to download the Chrome web browser and complete the process there in order for it to work--I don't understand why you couldn't just scan the barcode on the Uhaul location's front door like you do for the online check-in process if my location has to be validated after hours. Overall a frustrating and underwhelming experience. The only reason I'm not providing 1 star is because I did get all of the equipment I needed for the day and was ultimately able to complete the online return. However, there is DEFINTELY room for improvement. Will not use this location again if it can be avoided.
Dylan L.was double charged and only used half the mileage but wasnt reimbursed
RICHARD P.make sure vehichles are filled with proper fluids..
ALFRED M.Everything was fine.
SHAUNA C.sign says stay in vehicle. No one came out so I got out and went inside. No customers inside, I left key.
JAMES B.I wanted to self check in/return my rental but could not do so due to the feature not working. It said it was unable to find location although I switched over every setting in my mobile device, which led to me being charged an extra $20 for checking the rental in early. I do not agree with this charge and wish to get a refund of the $20. Thank you. Great location overall and would recommend to others. Please fix this feature with the mobile app.
LEANTHONY B.Sheena and Kay were extremely helpful, courteous, and respectful! I will use their location again in the future. I highly recommend them!!
STEPHEN K.Chevrolet van is nit in good condition. Vibrates badly. Will request Ford products next time.
DIANE C.Sheena was a great help. Excellent customer service and a great asset.
Ian T.I requested my uhaul for pick up in Ridgeland, MS. Unfortunately, one was not available in the size i needed in Ridgeland, so we had to go to pearl for pick up of the truck. This was super inconvenient for us. However, afterwards their was a drop off location just down the road from our location, but after using the truck we had to take it all the way back to pearl, ms
JAMES J.Nothin everything's fine
Luis Z.The clerk was very nice and professional. Great attitude she was so nice and personable.
ANNIE T.Nada
PATRICK D.Mileage price to high
JAMES N.They were very nice to me I did not have no problem with them at all I will tell my family and friends go to come tune I will be back again
ROSHUNDRA M.I rented an enclosed trailer because I didn't want the furniture to get wet. When we unloaded the trailer the mattress was soaking wet. There is no excuse for having an enclosed trailer that leaks that bad. I told the attendant that it leaked and ruined the mattress. She didn't nor did she ask if I wanted to file a claim. Bad customer service.
BRUCE B.When a reservation is made for equipment but that equipment isn't available then the rental for the larger equipment should be price matched or discounted.
BENJAMIN C.Nice and firendly staff!
John W.Employee was Rude and Racist. U-haul website said 3 places had a furniture dolly, neither did. Had to BUY one!
Teri Lynn B.N-A
Kelly M.Extremely poor communication when scheduling
JOHNA P.Friendly staff.
Ian T.Pleasantly surprised
KENNETH A.Keep up the good work
GEORGE K.The young lady that was working when I picked up the truck and the car tow was wonderful! She was very helpful and nice.
Ann B.The manager of the store Jasmine Coleman was hands down the best part of the experience. I had problems days before with U-haul over the phone and was very frustrated after that. I can't begin to tell you how well she represented your name.
JUSTIN M.The gentleman who helped me was not rude or anything like that but I'm quite concerned about a policy that states that I must purchase your insurance I was not given the option to decline the insurance so I had to pay for it I don't think that's fair The gentleman told me that it was required
TERRANCE B.All went as expected.
darron H.Truck smelled like weed. Customer service was poor. We booked the u-haul online in advance for 11-5pm. When we arrived at 11:00 am, we were told we would only have it until 1:00 pm. Also, they were unaware whether or not the equipment we ordered along with it would be available. Very unprofessional and disorganized. I will not be using this u-haul rental facility again.
JOHN S.I was double charged for the truck and they said that I went 160 miles and I only went 75. I want my money back!😡
SUMMER H.The lady who checked me in and out was very professional
SAMANTHA M.Everything was great and i received excellent customer service. Will use again
SHARONDALYNN T.I was moving from Houston to MS. Your sales rep. Andrea showed me the convenience of registering and paying online. I felt the Usual pressure of moving diminish. All I had to do was drive and pick up my keys from my mover. I will always recommend Uhaul rental trucks and storage to any one looking to move. Thanks so much!
Willa C. | Online Move InI was very satisfied with the people at the U-Haul location in pearl had no problem at all getting my storage reservation the staff at this location was very nice and helpful
Beckey M. | First Impressions