Customer Reviews for U-Haul Storage of Pasco

Rating:

3.0

We tried for over a year to get a larger storage unit(was a customer for 2years) and we asked about getting on waiting list and we’re told we would just have to keep calling back and hopefully one one be available. We did this almost every month for past year. Then… finally went with an outdoor unit (over phone) was told “yeah, no problem, we have it reserved for you”— told her we wouldn’t be moving in for Couple of weeks, but we would start paying. When I arrived to move in—they did not even have us down for one, saying a reservation doesn’t really mean we would get one anyway. WTH? And then we’re told there were none open. Somebody “just reserved the last large unit”. So…our reservation didn’t mean didly squat, but now somebody else’s does?! We moved out. The customer service has always sucked and we have had enough. There is a reason this UHaul on Court Street Pasco only has a 1.5 rating! No names on employee shirts so I cannot tell you the young lady who needs to be reprimanded. She is also VERY unfriendly at the counter and did not check us out properly. Told me they would walk back with us to make sure it was clean…but then did not. She never smiles or looks at customers in the eyes. More training and capable staff is required. Will never recommend this place or rent from them again.

Rating:

3.0

Help is way to slow

Rating:

5.0

I rented a truck and the ac would sometimes work. Me and my daughter had to drive in hot weather till it got dark out. Then the truck was cool enough to be comfortable enough to tolerate.

Rating:

5.0

Woman that helped us was awesome!!!

Rating:

4.0

Way too expensive

Rating:

1.0

Stop overbooking, stop using traffic to schedule loaders that U-Haul is not responsible for. And actually pay and retain good employees at your brick and mortar stores!

Rating:

4.0

Phone contact and messaging contact was absolutely a waste of time. Uhaul customer service representatives are understaffed and when you finally connect, they will just leave the chat without saying anything.

Rating:

5.0

The smart phone check in took a really long time and was confusing to deal with. Fortunately the worker at the location helped me complete it. I probably will not use that service again.

Rating:

5.0

Were awesome and helpful

Rating:

3.0

More help. Long wait to pick up trailer

Rating:

4.0

Told the service agent about the troubles with the vehicle and she said it would be looked into.

Rating:

4.0

After multiple phone calls to U Haul I was told I could drop off U Haul to a location that was near where I relocated. However, upon arrival I was told that was mis information. Had to deliver the U Haul to a different location. I was Already under enough stress, $351 later and hopeful that U Haul would have been more helpful as well as accommodating to their customers. That was not the case.

Rating:

5.0

Call was dropped twice when we called to schedule drop off of the box at the end point. We finally had to just look up the number of the Leesburg location and call directly to get it sorted out.

Rating:

5.0

Anayeli Flores Is great has exquisite customer service made my u haul rental a great experience recommend this location any day of the week ,keep up the great work anayeli

Rating:

1.0

The customer service was non existent from the individual who was at the counter. If I did not have to move that day, I would have went to another company. Worst ever. The individual who helped with the tow dolly was helpful.

Rating:

5.0

Nice job

Rating:

5.0

Great customer service

Rating:

1.0

When I arrived to pick up my reserved u haul, the person at Pasco u haul just sat in her chair looking at her phone and said sorry I can't help you. To which her manager replied to and said “I'm so sorry our power just went out, everything is down” I called the uhaul 1-800 line and got in touch with a customer service person. Their only reply to my situation was “Jesus Christ can I ask you to bring your phone to someone who works in the store? They aren't answering the work phone” so the customer service specialist helped me out. When I returned the reserved equipment, the parking lot was backed up almost to the main road. Walked inside to find about 6-8 customers waiting in line, the manager was on speaker phone with one of her employees and they were talking about why the employee didn't show up for their shift, or even call the manager to tell her she wouldn't be in for her shift. I.e no call no show, and the manager was TALKING ON SPEAKERPHONE ABOUT IT IN FROMT OF 6-8 CUSTOMERS, while also not helping them. Overall, an absolute laughable experience, this was the biggest joke of an establishment that I've ever spent my money on.

Rating:

1.0

On the website, it tells you that the 10 FOOT TRUCK (which looks like an 8x8 box) will hold a studio or one bedroom apartment.... I literally could ONLY fit kitchen boxes, clothes and that was IT!!!! (I did not own that much kitchen & clothes) I WASTED SO MUCH MONEY ON THIS MOVE!!!!

Rating:

5.0

It was all very smooth and easy.

Rating:

3.0

Right Rear Tire was low had to add air

Rating:

3.0

You didn't provide me what you promised

Rating:

5.0

give your hard workers a raise

Rating:

3.0

The second box I put my code is not working and alarm foes off. That box needs to be fixed right now. Not a pleasant experience.

Rating:

5.0

Excellent service! Everyone was friendly and very helpful.

Rating:

5.0

Great service

Rating:

1.0

My advice to other: "Avoid if you can". I had to wait 1+ hour inside just to get in a 10' cargo van that I had reserved online. The first car they let me get in was dead (would not start), and then they had me wait another 30-min just to re-assign the second vehicle that was standing right beside the first one. On the return of the car, they overcharged for 1 gl of fuel even though I had filled up over 2 gl and drove only 20 miles with the car. I only noticed the charge later, so be careful of their attempts to sneakily add extra charges. While inside, I noticed numerous customers find themselves without an available vehicle even though they claimed that they had reserved those vehicles online. It might be a U-Haul problem, rather than the store problem, and it didn't happen with me (luckily), but something to be careful of!

Rating:

1.0

The inside of the trailer stunk like weed and they also gave me a trailer that had already been marked as one not to rent out because it had a nail in the tire. I didn't realize it had a nail in the tire until after it was loaded with my stuff and so it sat there for hours while I was on hold with road side assistance for hours to figure out how to get a new tire. This severely pushed back my time for moving in and was unable to move everything out of my storage unit resulting in me having to pay more money for my storage. All of this because I was given a uhaul trailer that employees already knew had a nail in the tire. I no longer have the help I had that day as well to move stuff out of my storage unit. And I was still charged full price for the uhaul. Completely unacceptable

Rating:

4.0

The truck had a cracked windshield, less than a half of a tank of gas, very low front tire. Rattled going over 45 mph. Didn't feel safe at all.

Rating:

5.0

Great job at court street! Super helpful. Our other truck was not available at lewis st and court street employee jumped right on it to find a second truck. Not their fault but very frustrating that trucks are no show and I have movers waiting at home

Rating:

2.0

I have rented from U-Haul two other times and had a great experience but this time it was far from it. The tow trailer's (auto transport) jack was broken and was told it would be fixed but it never was so I had to use it like that which made my move more difficult. I was never given the option of getting a new one even though there were an additional 5 trailers there when I went back to pick up the tow trailer. I also had to use up the gas in my 20' van on an extra trip back to the U-Haul location because the employee forgot to give me a receipt which I need for work. I then made another trip because she forgot to grab my utility dolly. I had even asked her while there if the dolly was part of my order and she said no. But when at a stop light l noticed on my reciept that I was charged for the utility dolly so I had to waste more of the U-Haul van's gas to drive back and get the dolly. Also while at my dropp-off location there was hardly any room to drive into the lot. I am thinking of going with another moving company after this experience.

Rating:

1.0

Good experience

Rating:

5.0

The manager was the only one on staff and had two no show call ins from employees. She was very efficient and moved us along quickly. Stayed focused and helped us all in the store very efficiently.

Rating:

2.0

Staff on desks ignoring customers while on personal phone calls. Poor customer service. They act like don't want to be bothered.

Rating:

5.0

This site was amazing! They were friendly and helpful, even though they were closing in 3 minutes. They were not mad and they genuinely cared about me.

Rating:

5.0

I had the tires on my vehicle and the trailer checked at a tire store before heading out with a load. The tech commented that the tires were all at the exact pressure and was impressed with the overall maintenance.

Rating:

5.0

Very good cigarettes

Rating:

2.0

Provide customers with a paper receive or email specially when you return the cargo trailers or trucks.

Rating:

3.0

Never have had real friendly help at this location. Equipment was great though.

Rating:

5.0

We used a number of services at the Court St location and we're impressed with the customer centric attitude behind how they do what they do in each area.

Rating:

4.0

You guys were pretty up to par…I was in and out no muss no fuss…quick turnaround…two thumbs up; I appreciate!

Rating:

2.0

I had to come to this location after my original reservation was not filled because the trailer I requested was not at the location. When I arrived I waited in the lobby area for a few minutes when an employee came into the lobby, walked right past me without a greeting, dropped the box on the counter and then said with some tone I can help you over here. After going out to get the trailer it was dirty inside with leaves and other debris. I cleaned it out and was holding the garbage in my hand when the employee said your all hooked up and ready to go. Again, I am standing there with garbage in my hand from their trailer... It was only after I asked if there was a garbage can around that she offered to take the trash. I don't know what happened to U-Haul but from top to bottom the service is getting worse. Very disappointed by the whole process.

Rating:

4.0

We made an online reservation at a different store about a week in advance and received a confirmation number. That location did not have our trailer. That location didn't have any trailers at all. The online reservation system should not have even sent us there. I called the 800 number and they reserved us another one at a different location. That location didn't have one either, because the people didn't return it, which is not their fault. But they were supposed to call the people to get an ETA call us right back and we never heard from him again. Then we called the 1-800 number again and they were going to do the same thing, and we never heard from them again. We were pretty much left high and dry. From that point on, the 1-800 number was no help whatsoever, but this store, the Pasco store, put two people into trying to find us a trailer somewhere. They worked hard even though unsuccessful. We finally did get a trailer 2 days later by calling the 800 number and demanding to talk to a manager, who incidentally wasn't in until morning though he magically showed up on the phone after 10 minutes of us throwing a temper tantrum. Funny thing, he found us a trailer at the Pasco store for those two days later. We highly recommend the Pasco store, and in the future I would go directly to the store to make my reservation. Good place.

Rating:

1.0

Do not use my email address for this person Zambrano that used my email address.

Rating:

2.0

Teach employees about basic customer service.

Rating:

3.0

Fix the after hour check in. When I go to the site to drop off the rental and log in to the site, it says it's unavailable.

Rating:

5.0

Helpful staff and a clean trailer

Rating:

2.0

My reservation was changed and I was not given the full 24 hours requested.

Rating:

1.0

Made a reservation on Friday April 29th for a box van 10 ft ,The next day I went to pick the van up, and there were no reservation. That's something that really made me mad! Very upset!!! Will never go back to rent anything from you guys!

Rating:

5.0

Extremely polite and helpful.

Rating:

1.0

Things were not explained and was not given a choice on drop off location

Rating:

5.0

I want say everybody was great especially Anna, she went above and beyond helping me

Rating:

5.0

Awesome movers! Would definitely use again and we will recommend to friends and family. Thank you!

Rating:

5.0

Pasco Court Street U-Haul is the best one around here.

Rating:

3.0

Location was severely under-staffed for pick-up. Wait time was excessive, employees were speaking in a rushed monotone and not even making eye contact. From the customer standpoint it looks like you have a severe morale problem. Heavy damage to the skirt of the vehicle had not been documented (no doubt that is why my truck was a "local only" vehicle. Finally, at the time of return I got caught in a rare local rain shower and found no place to shelter from the cold rain while completing the cumbersome on-line return process. Overall this was my most frustrating U-haul experience in the last 20 years.

Rating:

5.0

They could use a couple more employees, they were swamped and had a little wait. However, everyone their was very kind, professional and a pleasant to deal with.

Rating:

5.0

We were helped by a very nice young guy that was friendly and good at his job. Will recommend this lication.

Rating:

5.0

By far was the best experience I have had not with just U-Haul but any moving rental company. They were the most caring and understanding people in Pasco. They work with me and gave me everything I needed and more to help me when I was taken advantage of 5 fraudulent movie company and everything I own was taken. I could not recommend a batter company U-Haul and the people in Pasco Washington hands down are the nicest people I have ever dealt with. There is no words to thank them enough for everything they have done.

Rating:

5.0

Everything was great!! No changes required.

Rating:

5.0

Shannon was friendly, helpful and knowledgeable about everything I needed or asked questions about. Your facility was well stocked inside and the availability to hire helpers to move is a real plus. You guys really do rock!

Rating:

1.0

To much Managers that are quitting

Rating:

3.0

Not cost competitive and way too many rent increases over the year.

Rating:

5.0

Always friendly staff and quick to fulfill needs

Rating:

5.0

Staff was very nice and helpful. Went above and beyond at the pickup and drop off locations. Truck was nice and handled very well. Awesome experience from start to finish. I

Rating:

5.0

I am very satisfied with the service I received the facilities were always clean and the employees were always friendly and I have recommended you

Rating:

4.0

Other than the fact that I did not get a climate controlled unit that we requested, and that I got locked inside the building once, our unit was clean, easily accessible and access during business hours was very good. Safety was our major concern and we always felt secure. Overall experience was downgraded only on availability for access to the unit, not on any other factor. thank you!

Rating:

5.0

The ladies who helped me return the van & auto transport trailer and get setup in a storage unit were wonderful

Rating:

5.0

Yo regreso otra vez si nesesitaria volver a rentar un espacio con ustedes

Rating:

3.0

Super inconvenient that you cannot access the storage unit after the store closes, and staff was not friendly.

Rating:

2.0

Great storage space. Staff could be better, a lot better. If I need to get another storage unit in the Tri-Cities I will look elsewhere only due to the staff, the facilities were wonderful.

Rating:

4.0

Staff was very friendly they help me get a truck and a storage where I got one months free I’m very grateful for that but the hours for Saturday was till 7:00pm so I had to wait to put my stuff in storage till the next day thought you guys would be open at least a little bit later

Rating:

2.0

the UNIT I reserved online doesnt exist at pasco wa location (10x20) when i arrived the staff was very helpful The 10x10 unit was in the area where uhaul trucks equipment park, blocking access to assigned unit. im off looking for the 10x20 unit in person - not online LESSON LEARNED

Rating:

2.0

Online unit i reserved was 10x20 when i arrived at pasco location it was defaulted to a 10x10 because there was NO 10x20 Staff was very understanding/helpful - i didnt receive her name---name tags!!!!

Rating:

5.0

The staff at the Pasco U-Haul Storage location were extremely accommodating. Despite this being a particularly busy day, the staff were very clear and helpful. They were very respectful, and had a great and happy disposition.

Rating:

5.0

Hopefully no more new management in Pasco Washington State!

Rating:

5.0

Satisfied

Rating:

5.0

The crew for today (Aug. 15) was running their rear ends off to provide good service. They deserve a 5 star rating!

Rating:

5.0

There was a lot of confusion from the side that I came from. These folks were able to help me figure things out and were patient when I was having a rough day. I appreciate that. They took care of me very well.

Rating:

3.0

Thank you to the hardworking staff that assisted me.

Rating:

1.0

The worst experience ever and I would never use this Service again.

Rating:

4.0

The storage unit building was really clean smelled nice when walking in and the carts available were an awesome help it was a good price for the service received

Rating:

5.0

Maybe if I need more space for my stuff I will come again. But now I just move to a new Apt and all my stuff are bit in. I will let all my friends know about U-Haul storage facilities are really nice..

Rating:

5.0

I left my things for almost 6 years and found them in the same condition as I left them.... thank you so much for keeping your word in regards to cleanses and care. There was no trace of dirt or even pests! Gracias!

Rating:

5.0

I even got a band-aid when I scraped my leg!

Rating:

5.0

No comment

Rating:

3.0

Only thing I didn’t like is there was no light in my space

Rating:

5.0

Would highly recommend this facility for storage...Manager Jose really is great at this business, he could use some help from time to time.

Rating:

5.0

Muy amable el manager y los empleados

Rating:

5.0

Had a minor hiccup accessing my second unit today but the customer service gal Essence was very friendly & efficient and did a great job assisting me. Also, I forgot to bring my ID when I went to the register and I appreciated that she waited for me to get it & checked it to make sure I wasn’t a random person trying to get into my unit.

Rating:

4.0

Estan muy bien solo no me gusto mi ultimo cobro q tube q pagar mes completo por dos dias de arrendamiento 😏😏😏

Rating:

5.0

Absolutely no issues from day one. Great staff and service.

Rating:

5.0

Jose, the manager went the extra mile to make sure that all of my issues were resolved! He and his employees were wonderful! Thanks again Jose!

Rating:

4.0

Wait times in line need to be improved. Waiting for an employee while in line needs to improve. Other than that, excellent facilities.

Rating:

5.0

I was going thru a Rough patch in my life and had found myself in a horrible situation all I needed was a place to put my things your staff at u-haul Were very prompt and courteous and got me on my way especially kassandra thank you so much

Rating:

4.0

Everyone was so helpful. Thank you

Rating:

4.0

My only negative with this facility was the unlit unit.....even during the day, it was very hard to see my way around inside it. Everything else was positive about the experience.

Rating:

4.0

Move into Pasco facility was great. The owner was amazing at helping me calm down after a bad situation with Uhaul in Idaho Falls.

Rating:

5.0

The staff there is so helpful & friendly and made our entire move a great experience.

Rating:

5.0

The general manager Jose was awesome

Rating:

3.0

My card worked for a few days then it quit working. I was then instructed to put in a code in the pad. I was not trained how to use the pad. It took me a few tries to learn how to use the pad. Other than that it was a goid experience. Thank you

Rating:

4.0

Tryed to book in person but guys don't seem to know what they are doing. Guy spent 20mins trying to get me set up but in the end told me he would have his boss call me. Which by the way he never did. I finally booked online

Rating:

5.0

The manager was very friendly and acomidating!

Rating:

4.0

Was nice to have a plan B and free storage with my one way rental. As my apartment had fallen thru and no where to go. They were friendly and helpful.

Rating:

5.0

Great team of people. This is our second time working with the manager and she is great. I would go out if my way to use this facility.

Rating:

5.0

Awesome manager

Rating:

5.0

I had my unit there for over 12 years and the facility was always clean and well kept. The office personal was always helpful in all my needs and though just terminated my rent would definelty do business with them again.

Rating:

5.0

Everyone was very welcoming and friendly. This is a great place to use for any storage or moving needs.

Rating:

5.0

Your manager Yvette Rios made everything smooth as I dropped off my U-haul in, Pasco Wa., and provided me with storage. I was not impressed with my experience in Olympia. I had to go 60miles out of my way to get a trailor for my car. This involved un planned time. It may have been in writing by u-haul but was not communicated by the manager. It was difficult to get a hold of the manager there. She was not present or reacheable by her staff when I had a few issues to take care of. I will say Olympia has an excellent mechanic staff who stepped in to fix my trailor that was broken and figure out the problem so I did not lose my car on the way to Richland. A major part the winch to hold the car was put on backwards. You might want to see how long this part was upside down which could have had devastastng results. The manager was not at the store and I am not sure what they would have done for me if this could not be remedied. The manager and independant operator in Yelm helped me with the trailor and helped me as well to smooth out my overall experience with U-haul in Olympia. Overall my experience was even pretty good at both stores, but overall Yvette was excellent, perhaps she should be promote to a regional manager position. Thank you. The truck was in great mechanical shape and everthing was as smooth as could be when I arrived in Richland. Thank you. By the way the reason I dropped off in Pasco, was the store was open on Sunday and had storage available. I do want to emphasize that Olympia was good but Pasco wins the Gold.

Rating:

5.0

Everyone was very helpful and accommodating to helping us move in. They were very willing to move trucks that were in the way for us to have easy access to the closest door to our unit.

Rating:

5.0

The staff at the Court Street Pasco location are great. Manager was competent and she worked with me to get what I wanted done quickly and went out of the way to help me with my move.

Rating:

5.0

Great customer service!

Rating:

3.0

They did not walk me to my storage unit to ensure we could get in it. When I opened the door the alarm went off. Everytime I open door the alarm goes off.

Rating:

5.0

Even though I was there all day they were very helpful in getting me in.

Rating:

4.0

It was pretty good

Rating:

3.0

Everything was fine except for the 5pm deadline access our unit. The price was a little too high. Due to this I don't know if I would recommend or not. Depends on the persons needs.

Rating:

5.0

Awesome experience, was only used temporarily as we pulled into town, but would definitely recommend! Thanks!

Rating:

3.0

Most of the time the security was fine but as I was moving stuff out the doors you have to have a code to access were broken for a while according to what I was told so anybody can walk in at anytime.

Rating:

4.0

Staff is amazing!

Rating:

5.0

We miss Manny but the new staff seems nice also. Thank you for the last 5 years of storage. Troy brown #1910

Rating:

5.0

Excellent customer service!! Helpful and funny. I was upset my storage unit was a 5x6 for a 20’ truck (free 1 month w/ rental) and was not told size difference when booking on Uhaul website.

Rating:

4.0

The daily staff here are great.

Rating:

5.0

The price for the storage unit was too high to continue to keep the unit. Which is why we ended our services with uhaul

Rating:

5.0

Happy with the storage

Rating:

2.0

I have always had issues with my reservations I don’t know if I would rent again here.

Rating:

5.0

Great overall experience

Rating:

5.0

Great overall experiene

Rating:

5.0

Great overall experience.

Rating:

5.0

Need cruise control make easyer long trips.

Rating:

5.0

If the rating is a 5 I’ll give young lady that answered a 6. Very well spoken answering with no hesitation to all my questions. Very well done keep up the good work. Arnoldo Chapa

Rating:

3.0

The previous management was far better than this bunch of people. Very unfriendly and seem not to care.

Rating:

4.0

Didn’t realize the storage unit access was 24hr hours. I assumed it was only 7-7 on Saturdays as noted on the sign near the pin pads. Very clean, busy & secure facility. Friendly staff.

Rating:

4.0

I purchased a storage unit. I didn't have the money for a lock, and the female employee allowed me to purchase the lock the next day. I was shown my unit and allowed to store my stuff!

Rating:

5.0

Closing at 7pm is too early.

Rating:

2.0

Slow service. Problems with accessing door to storage unit.

Rating:

5.0

Saul and his crew were wonderful and atrentive to details. Great service guys. I would highly recommend this outfit.

Rating:

5.0

The two guys that helped me were amazing. They were very accomidating and understanding of the stress involved with moving. They wanted to help me in any way they could. Thank you

Rating:

1.0

When asked to remove ice and snow from loading path, said yes but didn't. Key card doesn't work, they won't fix. Door closest to unit blocked by equip & snow free? Told us "those doors don't open"

Rating:

4.0

Extremely helpful people always willing to help, hours can maybe flex a bit later but at the same time i understand when it comes to security!! Supper clean. (=

Rating:

2.0

I still don't know what my monthly costs are and I don't know when it is due.

Rating:

5.0

Knowledgeable staff, motivated, in and out quickly. Second U-Haul rental this year. Both were great!

Rating:

5.0

Delivery person was very helpful and courteous. They did a great job

Rating:

4.0

Subscribe to Pewdiepie

Rating:

5.0

Very happy with our service. Supper nice staff.

Rating:

4.0

There was a broken down uhaul truck in front of our storage space that caused me to re-arrange my schedule.

Rating:

5.0

The staff was helpful and attentive to all the things I was trying to get done. They were concerned and wanted to make sure that my experience was great. They were very helpful!!!!

Rating:

4.0

My delivery and pick up for my U=Box was easy. This center made sure that all was in working order before proceeding to the next step

Rating:

4.0

The only issues we encountered were due to a small lot and tight space at this location.

Rating:

5.0

Used this location more than once in our move. Used it for sto