Start with being honest. There was an issue about prior damage. I did fail to note it but this was clearly something that was paid for at least once. I wasn't notified of the damage until several hours later, and after they took the money out of my checking account. For some reason they didn't bring up the issue when I checked the truck in. I never was shown a repair estimate, and they took more out of my checking account then they quoted the damage to be. So I do not recommend this U-Haul dealer to anyone due to their dishonest business practices. Steer clear of this one.MICHELLE M.
Customer Reviews for U-Haul Storage of Pasco
Pasco, WA 99301
(W Of Hwy 395)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Headlights poorly out of adjustment. Check wngine light on. Low oil pressure. Interior falling apart and making noise. Truck is ready for the wrecking yardJASON B.
El cliente no dejó un comentario.Patricia W.
When asked how many miles I would be using for a local rental, I said I was not sure, and was calculating what I think I would be using and she said I will just put in 30 miles. I was also not told that if I go over that 30 miles, that is when I would be charged for each additional mile. Had I been told, I would have told her to put more miles. As it was I paid $132 for using a truck for 4 hours. I will never use this location again, and am seriously considering never using a Uhaul again. I was not heard, and they did not care at allSHANNAH F.
It's all goodDENNIS NELSON S.
El cliente no dejó un comentario.ESMERALDA L.
El cliente no dejó un comentario.ESMERALDA L.
A good interaction with all of your staff at this location. Very busy at the location when returning truck and staff was very pleasant and helpful. Good finish to a long day for me.PETER CHRISTIAN G.
Excellent jobBRADLEY J.
I have rented from this location before; hopefully, I will not have to rent from them again. The Customer Service was average; they are knowledgeable, but not friendly or helpful. When our issue/situation was brought to the attention of the General Manager, he seemed uninterested, dismissive and more concerned about how a discount would reflect on his business. In the last year, we have spent several hundred dollars with that location for rental of trucks & supplies. We were very disappointed with the overall experience with them and just the unfriendly attitudes.ANDREW JAMES T.
El cliente no dejó un comentario.ANDREW W.
El cliente no dejó un comentario.JARROD RICHARD R.
This location is the worst I have encountered when getting a UHaul rental. As an acutal UHaul location, I would have expected more. They did not have enough people to handle the customer load, I could not pick up my rental at the time on the reservation because after waiting in line for over 20 minutes, I had to leave for an appointment across town. When I returned, I had to wait another 20 minutes before I got to the counter and was able to get my rental 90 minutes late. When I returned it, again, there was a long wait time, I was told to take the trailer around back, after backing it into a position I was told I had to move it (I don't know why I had to move it) and I did. Then the worker out there left after dropping another customers trailer so I dropped mine and went out front. I told the worker I dropped the trailer, they asked if the other worker checked it out, I told them no that they left so I dropped it, then the worker had to do it afterwards. I will not go through this location again and I will not recommend this location to anyone else.LAUREN E.
El cliente no dejó un comentario.SCOTT B.
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.DANIELLE K.
The general manager who helped me was super rude. I went in trying to ask for help with my online check in and he was condescending and disrespectful. He was impatient and made me feel like I was wasting his time. I'm not usually one to complain but this experience was one of the worst customer service experiences I have ever had. I will be finding a different uhaul store the next time I need a service like this. 0/10 stars!!ALVARO C.
El cliente no dejó un comentario.Andrew L.
El cliente no dejó un comentario.Peter T.
El cliente no dejó un comentario.JAMES ALLEN S.
All was done efficiently and quickly.PHILIP B.
El cliente no dejó un comentario.SHANISE A.
El cliente no dejó un comentario.Amanda M.
El cliente no dejó un comentario.Milo B.
El cliente no dejó un comentario.keven G.
Good team and efficient! Thanks!Janine L.
Truck was in poor condition, I was charged for gas despite leaving more gas in the truck that when I received it. Mobile check in did not work as promised.Jason L.
El cliente no dejó un comentario.Edgar C.
El cliente no dejó un comentario.Sarah W.
El cliente no dejó un comentario.RONNIE LEE L.
Friendlier service, and knowledgeable staffJEREMY P.
El cliente no dejó un comentario.Burnett W.
The manager here was out Standing and went way beyond what he needed to helping us ! I can't say enough about my experience here !SVEN D.
We dropped off the car dolly before they opened so we had to use the online drop off. It was a little confusing as to where the "scan your location" spot was. Better signage might help.Sarah M.
El cliente no dejó un comentario.Donna M.
the truck needed to be out of service, re ; it needed repairs.LARRY H.
Make sure the cargo area in the back is swept out???DONALD B.
El cliente no dejó un comentario.TONY D.
The service counter guy appeared hung over and the 20 foot truck we rented only had a3/4 tank of gas when I picked it up.MICHAEL C.
El cliente no dejó un comentario.DONALD G.
I was extremely impressed with this location. When I walked in, an employee was mopping the floor and it looked and smelled very clean. The manager was very easy to work with and everything was very clear about the rental price. I will definitely use them again.Kirt S.
El cliente no dejó un comentario.Christian J.
El cliente no dejó un comentario.RONALD B K.
We were unable to verfify where we could pick up the equipment we needed until the day before. If equipment had been unavailable in our area, it would have been too late to make other arangements. I suggest finding a way to verify that sooner?Shannon C.
Great staff, pleasant and knowledgeable. Ive rented here again, already.Richard J.
The people were busy and didn't have time to check me in and told me to leave the keys in the truck and they'd check it in later. But they didn't and I had to call 3 times over the course of 3 days before someone would go check it in.Curtis F.
El cliente no dejó un comentario.MICHAEL LOUIS G.
When I got there with my already paid in advance rental the staff seemed disorganized and ill prepared to receive me. Most importantly they let me leave without the equipment (dolly and hand truck) I had paid for. The gentleman who assisted me to hook up was very kind but they let me leave with the trailer door open and without my equipment and no lighting hookup check.CARLEEN C.
El cliente no dejó un comentario.ROMAN C.
Keep up the good work.DUSTIN O.
Absolutely no issues from day one. Great staff and service.Jorge G. | Overall Experience
El cliente no dejó un comentario.JOSE U.
El cliente no dejó un comentario.JEFF M.
You can let Pasco location schedule their own stuff. The whole experience was a shit show! I've never seen so much miscommunication in a company. This was a very stressful experience and I will never use or recommend U-Haul again!Dennis W.
Helped by store manager (Jose), appreciated his flexibility and willingness to get me the contract I needed (extra miles and time) for an out-of-state move. We patronize this location (Court St., Pasco) regularly for trailer rentals, they are always great to work with.CRAIG S.
More customer parking.tyler C.
Jose, the manager went the extra mile to make sure that all of my issues were resolved! He and his employees were wonderful! Thanks again Jose!Jennifer K. | Overall Experience
Wait times in line need to be improved. Waiting for an employee while in line needs to improve. Other than that, excellent facilities.Shawn J. | Overall Experience
Never was asked if everything went well, almost just felt like he just wanted me out of the way. Again, I rent a lot from your company, again it might be the last.Vance E.
I had to dig my uhaul out of a foot of snow and scrape it off the windshield. When I returned the uhaul the lady at front desk said I was good to go, then the next morning a man called from uhaul asking when I'd return the truck! I returned it 16 hours before.Angela M.
The Pasco team was very helpful. The Boxes arrived earlier than the guaranteed date, which made our move even easier!! The one challenge is the boxes are too small for a few items: ladders, longer couches, and other items that just wouldn't fit -- we had to sell them.Donald A.
I don't have any problem with the trailer Fast service, I will recommend to my friendsJESUS P.
El cliente no dejó un comentario.RICHARD W.
The initial person who helped us Jason was vey rude and very unprofessional in person and over the phone. When we checked in the truck online when we had to compare it to the truck we received was totally different, the truck in the picture was almost brand new and the truck we received was all dinged up. Was in horrible condition and when I tried to upload the pictures the system stopped working. I took pictures of the truck just so I can have proof how messed up it was. We will never go with this uhaul again, even though it's the closes I rather go to a different one. Also it wouldn't allow us to check in online cause the truck wasn't ready, we reserved it a week ago and made a miner change the day before. Horrible experience, we wouldn't recommend this uhaul store to anyone.Pranay N.
Another great uhaul location. Fast and helpful.James S.
I was going thru a Rough patch in my life and had found myself in a horrible situation all I needed was a place to put my things your staff at u-haul Were very prompt and courteous and got me on my way especially kassandra thank you so muchjesus b. | First Impressions
Quick and easy drop off.Juan Cruz C.
I will never do business with Uhaul and I will ensure no one I know does either. I was charged $545 for 2 days. And my bill only shows total charges for $364. I have tried submitting a dispute with nothing for a response except for a response of: "sorry we did not have the equipment you paid for". Customer service was horrible. I was utterly appalled with the service.Jody W.
Was not adequately staffed. Waited 45min for my truck even with a reservationLuke F.
The pasco location has always been unorganized and taken forever. They seem to be better trained than before but still dont have very good customer serviceGREGG RUSSELL M.
My experience with uhaul on this moving was not good. It started with a change in location. I reserved a truck at a Richland, Wa location only to arrive there and find my reservation had been changed to another town. I rushed over there to ensure I didn't not lose the truck due to being late only to find a filthy and dirty truck. Upon returning the vehicle, I accrued an additional 22 miles of use due to the unforeseen change in location. This amounted to an additional $40 dollars. When I questioned the extra mileage cost caused by the change uhaul made to my requested location, the uhaul employee replied, â€œwe don't guarantee locations. This truck could have been in Herminston, and if you didn't want it, you could have not taken it!â€ This was insulting as well as disappointing. It by far has been the worst experience I have had with uhaul!BRIAN L A.
I highly recommend Smart storage warehouse in providing great customer service in moving. They have a great attitude, energy, and provide great accuracy and are efficient on getting your belongings transferred in a timely manner.MARIBEL R.
I am not sure if this is up to the location or up to U-Haul, but the truck's alignment was dangerously bad. The truck drove an angle the entire time and I had to have the steering wheel turned about 45 degrees to the right just to be able to drive straight. I hope that gets fixed before it is rented to someone else.Camelo D.
Customer service was rude.MARY D.
Great service.Shannon H.
El cliente no dejó un comentario.ARMANDO H.
I had to go back for the moving pads that should have been included with our reservation. Not a big deal but a bit annoying.JAMES F.
The man when we went to pick up the truck was very professional bu Upon returning the uhaul, the other man was very rude. He was also rude to the person in front of me at the counter. I had to wait over 10 minutes for someone to come inside as he was installing a hitch. I have no problem waiting but wasn't expecting to be talked to like a dog when it was our turn. I'm sorry if he was having a bad day, but I was having an excellent day until he was a jerk. He had no customer service skills, he probably shouldn't be face to face with your customers.Francisco C.
El cliente no dejó un comentario.WILLIAM E.
El cliente no dejó un comentario.Dale S.
El cliente no dejó un comentario.Brad L.
They were so gracious and kind very helpfulKathy B.
El cliente no dejó un comentario.Kerry B.
El cliente no dejó un comentario.Devon H.
El cliente no dejó un comentario.Jesikah D.
El cliente no dejó un comentario.josh T.
El cliente no dejó un comentario.christina S.
El cliente no dejó un comentario.ALAN C.
El cliente no dejó un comentario.GEORGE G.
The staff at the Pasco U-Haul were very polite and friendly. The process for completing the rental and subsequent return of the vehicle in Yakima, was very easy and fast to work through. Please also pass on to Williams movers that we appreciated their assistance with loading the u-haul from our storage unit. They were on time, worked hard, offered further help to straighten out the storage unit, any any other assistance they could provide. They were a pleasure to work with, I'd hire them again.DANIEL LOUIS P.
I recommend this service to others.Wallace H.
Exceptional customer service.DAVID ARTHUR N.
General manager a nice and helpful guy but his weekend team which I believe was Mike and another guy wearing a willys face mask are horrible at customer service and they need some training on their customer service. Very lazy and were angry at the fact they had to be at work for some reason it was not fault. Most employees at this store are nice and I will return for their services but never coming in on the weekends anymore. But overall a great experience renting out the truck.EDUARDO DANIEL S R.
The agent that helped us was friendly & made our pick up easy! Great customer service!JENNIFER Q.
El cliente no dejó un comentario.daniel C.
El cliente no dejó un comentario.Fawn P.
I wasn't too happy about my pick up location being changed, but they were more than generous with the mileage allowance.Shari B.
The U boxes were delivered as scheduled and staff went out of their way to keep me advised on delivery status.John C.
El cliente no dejó un comentario.Chloie A.
El cliente no dejó un comentario.alam D.
Don't charge for things that didn't occur. The attendant said I needed to pay because I didn't bring it back full. I told him I took a video of the fuel gauge before I left and showed it to him and he agreed that it wasn't full and said that he would remove the charge. However since I said that I didn't need a paper copy of the receipt and just email it to me, he applied the charge and I didn't see it until I was back home and didn't feel like going back down to argue with him. And in regards to the truck I told him that the check engine light came on and also that the drivers door doesn't shut very well and he should get it adjusted so that the battery doesn't drain. I guess I shouldn't have helped you guys since you have no problems lying to me!Thomas E.
Buy boxes back without receiptGarrett W.
When I originally booked my reservation I picked a location then was called and sent a text that I would need to pick up the truck at a different location and was sent a text with the address. When I got to that address they didn't have my reservation after a few they were able to get me a truck but charged the insurance to me that I didn't ask for and didn't know i was charged for it till after I returned the truck.Kristin W.
Everyone was so helpful. Thank youanna D. | Overall Experience
My only negative with this facility was the unlit unit.....even during the day, it was very hard to see my way around inside it. Everything else was positive about the experience.Linda H. | Overall Experience
Move into Pasco facility was great. The owner was amazing at helping me calm down after a bad situation with Uhaul in Idaho Falls.anna D. | First Impressions
The staff there is so helpful & friendly and made our entire move a great experience.Tamara M. | Overall Experience
The general manager Jose was awesomekeith b. | Overall Experience
El cliente no dejó un comentario.RONDA M. | First Impressions
My card worked for a few days then it quit working. I was then instructed to put in a code in the pad. I was not trained how to use the pad. It took me a few tries to learn how to use the pad. Other than that it was a goid experience. GraciasSeveriano S. | Overall Experience
El cliente no dejó un comentario.Heather A. | Overall Experience
Tryed to book in person but guys don't seem to know what they are doing. Guy spent 20mins trying to get me set up but in the end told me he would have his boss call me. Which by the way he never did. I finally booked onlineBonney M. | Online Move In
The manager was very friendly and acomidating!JENNIFER K. | First Impressions
El cliente no dejó un comentario.Jesse S. | Overall Experience
Was nice to have a plan B and free storage with my one way rental. As my apartment had fallen thru and no where to go. They were friendly and helpful.Shawn B. | Overall Experience
Great team of people. This is our second time working with the manager and she is great. I would go out if my way to use this facility.conner d. | First Impressions
Awesome managerkeith b. | First Impressions
I had my unit there for over 12 years and the facility was always clean and well kept. The office personal was always helpful in all my needs and though just terminated my rent would definelty do business with them again.RAYMOND P. | Overall Experience
Everyone was very welcoming and friendly. This is a great place to use for any storage or moving needs.Patricia A. | Online Move In
Your manager Yvette Rios made everything smooth as I dropped off my U-haul in, Pasco Wa., and provided me with storage. I was not impressed with my experience in Olympia. I had to go 60miles out of my way to get a trailor for my car. This involved un planned time. It may have been in writing by u-haul but was not communicated by the manager. It was difficult to get a hold of the manager there. She was not present or reacheable by her staff when I had a few issues to take care of. I will say Olympia has an excellent mechanic staff who stepped in to fix my trailor that was broken and figure out the problem so I did not lose my car on the way to Richland. A major part the winch to hold the car was put on backwards. You might want to see how long this part was upside down which could have had devastastng results. The manager was not at the store and I am not sure what they would have done for me if this could not be remedied. The manager and independant operator in Yelm helped me with the trailor and helped me as well to smooth out my overall experience with U-haul in Olympia. Overall my experience was even pretty good at both stores, but overall Yvette was excellent, perhaps she should be promote to a regional manager position. Thank you. The truck was in great mechanical shape and everthing was as smooth as could be when I arrived in Richland. Thank you. By the way the reason I dropped off in Pasco, was the store was open on Sunday and had storage available. I do want to emphasize that Olympia was good but Pasco wins the Gold.John S. | Overall Experience
El cliente no dejó un comentario.Tamiko l. | First Impressions
Everyone was very helpful and accommodating to helping us move in. They were very willing to move trucks that were in the way for us to have easy access to the closest door to our unit.Scarlett R. | First Impressions
The staff at the Court Street Pasco location are great. Manager was competent and she worked with me to get what I wanted done quickly and went out of the way to help me with my move.Matthew H. | First Impressions
Great customer service!Uriel R. | Overall Experience
They did not walk me to my storage unit to ensure we could get in it. When I opened the door the alarm went off. Everytime I open door the alarm goes off.Melanie H. | First Impressions
Even though I was there all day they were very helpful in getting me in.Thomas N. | First Impressions
It was pretty goodtroy m. | Overall Experience
Everything was fine except for the 5pm deadline access our unit. The price was a little too high. Due to this I don't know if I would recommend or not. Depends on the persons needs.Tia A. | Overall Experience
Awesome experience, was only used temporarily as we pulled into town, but would definitely recommend! ¡Gracias!Artiesa W. | Overall Experience
Most of the time the security was fine but as I was moving stuff out the doors you have to have a code to access were broken for a while according to what I was told so anybody can walk in at anytime.heather b. | Overall Experience
Staff is amazing!Artiesa W. | First Impressions
We miss Manny but the new staff seems nice also. Thank you for the last 5 years of storage. Troy brown #1910TROY B. | Overall Experience
Excellent customer service!! Helpful and funny. I was upset my storage unit was a 5x6 for a 20' truck (free 1 month w/ rental) and was not told size difference when booking on Uhaul website.Andrea B. | First Impressions
The daily staff here are great.Chris A. | Overall Experience
The price for the storage unit was too high to continue to keep the unit. Which is why we ended our services with uhaulSean S. | Overall Experience
Happy with the storageMaria V. | Overall Experience
I have always had issues with my reservations I don’t know if I would rent again here.Maria V. | First Impressions
Great overall experienceDavid C. | First Impressions
Great overall experieneDavid C. | Overall Experience
Great overall experience.David C. | First Impressions
Need cruise control make easyer long trips.jeff g. | First Impressions
If the rating is a 5 I'll give young lady that answered a 6. Very well spoken answering with no hesitation to all my questions. Very well done keep up the good work. Arnoldo ChapaARNOLDO C. | First Impressions
The previous management was far better than this bunch of people. Very unfriendly and seem not to care.Thor N. | Overall Experience
Didn't realize the storage unit access was 24hr hours. I assumed it was only 7-7 on Saturdays as noted on the sign near the pin pads. Very clean, busy & secure facility. Friendly staff.nikki t. | Overall Experience
I purchased a storage unit. I didn't have the money for a lock, and the female employee allowed me to purchase the lock the next day. I was shown my unit and allowed to store my stuff!Geofferey J. | First Impressions
Closing at 7pm is too early.ryan m. | Overall Experience
Slow service. Problems with accessing door to storage unit.Zack G. | Overall Experience
Saul and his crew were wonderful and atrentive to details. Great service guys. I would highly recommend this outfit.jared c. | Overall Experience
The two guys that helped me were amazing. They were very accomidating and understanding of the stress involved with moving. They wanted to help me in any way they could. Graciasryan m. | First Impressions
When asked to remove ice and snow from loading path, said yes but didn't. Key card doesn't work, they won't fix. Door closest to unit blocked by equip & snow free? Told us "those doors don't open"joana b. | First Impressions
Extremely helpful people always willing to help, hours can maybe flex a bit later but at the same time i understand when it comes to security!! Supper clean. (=Mayra T. | Overall Experience
I still don't know what my monthly costs are and I don't know when it is due.sarah k. | First Impressions
Knowledgeable staff, motivated, in and out quickly. Second U-Haul rental this year. Both were great!INGRID T. | Overall Experience
Delivery person was very helpful and courteous. They did a great jobsharif b. | Overall Experience
Subscribe to PewdiepieJosh B. | Overall Experience
Very happy with our service. Supper nice staff.Cory H. | First Impressions
There was a broken down uhaul truck in front of our storage space that caused me to re-arrange my schedule.Tom B. | Overall Experience
The staff was helpful and attentive to all the things I was trying to get done. They were concerned and wanted to make sure that my experience was great. They were very helpful!!!!JOSEPH B. | Overall Experience
My delivery and pick up for my U=Box was easy. This center made sure that all was in working order before proceeding to the next stepVirginia I. | Overall Experience
The only issues we encountered were due to a small lot and tight space at this location.Jaime I. | Overall Experience
Used this location more than once in our move. Used it for storage and truck drop off. Every time was 5 star service. I highly recommend.Kelleigh B. | Overall Experience
Carrie is awesome!! (Or Cassie)Bettina R. | Overall Experience
Muy excellent!Bettina R. | Overall Experience
Great!!Bettina R. | Overall Experience
I asked three times for the staff to make sure I was not going to be double charged for my UHaul. Lo and behold, I went home and checked my bank account, and I was still double charged for my UBox.Holly F. | Overall Experience
Very nice staff when picking up and dropping truck off.Jennifer S. | Reservación
Seriously awfulCarly R. | Reservación
The Pasco facilities are well maintainedTodd M. | Overall Experience
need to have more people working on the weekend.cheryl b. | Overall Experience
NaRae D. | Overall Experience
on time and did the jobPATRICK R. | Overall Experience
Angered. Scheduled delivery cancelled, could only be rescheduled a week later. Had to leave work to pick up UBoxes to meet unloading arrangements. Don't offer if you can't honor. Otherwise Ubox was okalice s. | Overall Experience
Good job by everyone involvedHudson A. | Overall Experience
It takes just one person to bring down everyone's average. The majority of the employees I found to be very helpful; one female employee (not the cleaner) needs to develop customer relations skills.Amanda M. | Overall Experience
HORRIBLE Customer service. We rented a uhaul and 6 hrs later after we loaded our uhaul there we tried adjusting the rusted mirror it shattered. The GM refused to fix it, left us high and dry!Gary H. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
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