Comentarios del cliente para U-Haul Storage of Pasco
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Storage of Pasco
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Scarlett R. en
Everyone was very helpful and accommodating to helping us move in. They were very willing to move trucks that were in the way for us to have easy access to the closest door to our unit.
Thomas C. en
Have used this location on numerous occasions, always great service and friendly people.
Gregory P. en
truck was dirty. It had change oil warning light on
Levi G. en
Service picking up and dropping off were terrible. I was ignored for several minutes both visits.
Mandy K. en
Drop off lanes were over full, but still got in and out in good time
kevin F. en
Communication could be improved. We were told box would arrive on a Saturday and after staying home all day it did not arrive. I called U Haul and was told it would arrive on Tues. I believe arrival at local U Haul confused the situation.
Michael F. en
Great customer service! Smooth process,. A++
Luis M. en
Me gusto como atienden a los clientes
Levi G. en
More proficiency in helping install cars onto trailer dollies.
Paul H. en
Promptness of service needs improvement and management attitude needs improvement.
Stephen P. en
I rented a car dolly and found that the ratchet mechanisms for the tire hold-down straps were rusty and difficult to operate. These trailers are exposed to the elements year-round and could use better maintenance (or better corrosion-resistant materials) to make them easier and safer to use. Other than this, the trailer and rental process worked very well.
Joshua G. en
They asked us how many miles we planned on traveling and we didn’t know the exact, so we guessed and got charged for going ten miles over. A little silly. But other than that it was fine. I guess next time we will guess higher
Adam W. en
Travis and Anthony were great! Very friendly and helpful. Also the manager gal was very friendly. I think it was Yvett but not sure how to spell it ha ha sorry. Anyways very fun cool friendly staff. Thanks again! Adam Watters Windermere Real Estate Real Estate Broker/Firm Partner
jeff A. en
The best U-Haul I’ve been to over the last 10 years, if not more.
Sean H. en
Always helpful and have what I need there. If not, they will find it at another location. I will certainly continue doing business with thos location!
Michael A. en
Ms. Rios was very nice! Thank you!
Llimmy R. en
Kept me waiting for a long time
Jessica B. en
I used the app and it either needs work or this location needs to be honest about mileage and full levels.
Matthew H. en
The staff at the Court Street Pasco location are great. Manager was competent and she worked with me to get what I wanted done quickly and went out of the way to help me with my move.
Ana J. en
Nothing. The employee were so professional, understanding, knowledgeable, pleasant and very efficient. GREAT CUSTOMER SERVICE.
Frank S. en
Been at this location many times over the years, it is always so so slow to get service there. I've been at other locations in way more populated areas where it is much faster than here. I thought maybe the first couple of times I just hit bad timing etc. But it is slow every single time. In addition do not like the fact that employees used their personal cell phones for part of the checkout and checkin process, including taking pictures of driver lic.
Dean W. en
Kid let me park and turn off motor and get out all while standing there, then sai I need to park in another area... he was more interested in texting his girlfriend than his job.
Tracy D. en
I didn't know about u-haul boxes until it was time to move. I would 100% reccomend this. Awesome experience and well worth the money!
Uriel R. en
Great customer service!
Patrick V. en
Don't have much else, excellent experience
Zachary S. en
I got a call the next morning saying i didn't return the uhaul but the key was at the place and i was told i wasn't checked back in.
Briana A. en
My experience started out bad. I got there and started to confirm myself. Got through that without a breeze, went to unlock the truck, No lock like there was suppose to be, and No keys. Thank God I went during business hours otherwise I'd have been paying for an truck that I couldn't even use. The guys had the keys inside even though it was labeled dispatched. I got into the truck to start checking it out, instantly a RR Tire low pressure signal came on, I hadn't even moved. I couldn't confirm the odometer properly because the message was in the way and I had NO idea how to clear. I went to find an associate, which was at 7PM, their closing time. So of course the guy was in a rush to get out of there and wouldn't even listen to my complaint. Just kept telling me it was okay and that it was a bad sensor. Uhm okay? Cause that makes me feel safe. Then, I go to pull out of the lot. The trucks were parked so close together the mirrors were hitting each other and the passenger door wouldn't register as closed. It would latch, but wouldn't seal. The transmission felt like it was slipping. I was terrified to drive this truck, but I had stuff I had to move ASAP. I had a pretty crappy experience. The only positive was the guy inside (bigger guy. Not the skinny scrawny one) was super nice and helped me find the key to the truck.
Steven R. en
Gregory Doud was fantastic - helpful and patient and needs a special shout out. 26 ft truck was amzing - good performance driving over the mountains of Colorado. Only .1 minus was that when I picked up the truck it only had a 1/4 tank of gas. It took a little calculating to get close to 1/4 when I turned it in.
Eric S. en
all of the information entered by me into the Uhaul national website to make a reservation must be repeated by me when picking up the equipment. The national database should be shared with local U-Haul businesses.
Melanie H. en
They did not walk me to my storage unit to ensure we could get in it. When I opened the door the alarm went off. Everytime I open door the alarm goes off.
James L. en
Ambroise Zavala Jr was very professional, answered questions effectively and quickly got me checked out. The whole staff was very energetic and positive atmosphere
Laura B. en
I can’t think of anything you could have done to improve my experience. Casey (who delivered my boxes) was very helpful, friendly and professional. There was a minor change in my order, I had two boxes going to two different destinations. She took care of making the correct modifications and both boxes arrived in its respective location. I also had a reason to go into the Pasco location as I wanted to document the numbers of the boxes just in case there were any issues and the young men at that location were also very helpful, accommodating and professional. This is a location U-Haul should be very proud of. If I had my own business I would have tried to steal them from you. ??
Mark M. en
Pasco Washington U-haul is a joke. With a reservation I ended up waiting 30 minutes, only to be givin a dirty truck with less gas then they told me was there. After taking pictures of everything, gas gage included, I used the truck and returned it to a much better location at the Gresham Oregon U-haul off Burnside who accepted my grievance and made things right. Pasco Uhaul (Court st.) is unprofessional, and I would not recommend there service to worst enemy's.
Audel C. en
Only thing i noticed on trailer was the tie down mecanism was hard and had rust....maybe adding oil/grease would help to tie the straps easier. Other than that excellent service by staff.
Steven S. en
Completed online reservation because it’s says it saves time. Got to the UHaul store and had to wait an hour while the 2 employees checked in 3 people that didn’t have online reservation. Store needs to have more than 2 employees on the weekend and an express check in for those that complete their reservation online.
Dale E. en
great staff very helpful
Kristin R. en
Give customers a tracking device they can place in the U-box and then track/watch in real time where their cargo on Earth,
Oscar M. en
Van was cleaned but roof in the rear was leaking water & was getting my stuff wet. Wasn’t really happy about that as I was trying to keep my stuff from getting wet or else I would have hauled it with my open trailer.
Paula S. en
The 2 young men helping us were very friendly and accommodating. They made sure the interior of the trailer was clean before we left and assisted with recommending the right hitch for our use.
John B. en
Great customer service
Jaime D. en
very kind
Robert C. en
Easy to pick up and drop off
Jeffrey P. en
Keep up the good work.
Julius E. en
Local facilities in SC and NC were very helpful, courteous, professional and committed well and frequently. Then the UBoxes shipped and communication STOPPED. The delivery was delayed at least twice. The NeedHelp? person in Pasco was GREAT (Gregg McKenzie). The shipping portion was an exercise in frustration and futility. The local store in WA contacted me when the UBoxes arrived. No one kept me posted on the delay. Trying to contact the Pasco store from my end was impossible despite repeated attempts. After this experience I would NOT use this service again. It's unfortunate because prior to this UHAUL was my go to moving service. No more.
Larry Z. en
Needs more personnel on duty during daytime hrs
Jamie W. en
Quick and efficient.
Phillip B. en
Location provides minimal parking and tight manueverability for bigger trucks.
Abelardo G. en
We had storage at this facility and needed to remove our belonging. We requested a truck rental they brought out a truck all beat up dirty and what appeared to have a flat tire. My husband requested a different truck they said they had none. My husband inspected the tire and told them the valve stem was torn and was unsafe .
Vance E. en
Truck had a low tire, I had rented this same truck the week before and told them about the low tire, second time was even lower. Gas gauge was not correct on the rental form, but I filled back to that mark. That is total BS. Windshield wipers are shredded, and it rained, Again BS that you can't even replace wiper blades.
Tyler J. en
Truck was clean, but it broke down. The second truck we got from this location worked great!
DEONA S. en
Casey and Lonnie were amazing and very helpful! Their professionalism was exceptional, and communication was top notch!
peggy M. en
Equipment was very clean. We did not notice until the following morning (before daylight) that the passenger side headlight was not working. We did mention this upon return of the vehicle in Astoria, OR.
brant P. en
Communication, customer interaction, customer service/care
Rodney C. en
I'm still trying to figure out the $10 fee they charged me. They didn't do anything. I unloaded the var myself and unattached everything myself. They were stand off-ish at first.
Bradly W. en
Train your staff on how to process a rental for a cooperate account that has a credit card attached to it in stead of demanding a personal card even though we rented the same truck the week before and they were able to find the company card on file then.
Bryan C. en
Drop off location tried for an hour to get contract fixed from original pick up location. The assistant manager was very apologetic and tried his best for almost an hour. End result was not the best. But that may because of corporate. System used needs work in my opinion.
Denis K. en
Faster service
David P. en
Make it road worthy IE HEAD LIGHTS aimed 10 ft in front of truck even on high beam couldn't see plus right headlight was loose. clearance light's broken
Stefani H. en
The trailer we reserved was not available so we had to end up with a much smaller trailer that did not fit all our stuff. They did give us a good deal to make up for it, but it was still extremely frustrating
Thomas N. en
Even though I was there all day they were very helpful in getting me in.
sean R. en
We were greeted by a friendly person. The whole process took two minutes. Great service
troy m. en
It was pretty good
Octavio V. en
1) It took 1hr 40 minutes from waiting in line till we took the car van 2) services way to slow, long, and unfriendly 3) theirs no thinking outside the box to assist customer needs
Travis T. en
Great team at this Uhaul. I don't know the Asst Managers name but he was great to work with. The previous customer was over 2.5hrs late on the van drop off... but he was great went beyond to take care of me. Great example for all! Thank you for having this guy on your team!
Tia A. en
Everything was fine except for the 5pm deadline access our unit. The price was a little too high. Due to this I don't know if I would recommend or not. Depends on the persons needs.
Artiesa W. en
Awesome experience, was only used temporarily as we pulled into town, but would definitely recommend! Thanks!
heather b. en
Most of the time the security was fine but as I was moving stuff out the doors you have to have a code to access were broken for a while according to what I was told so anybody can walk in at anytime.
Artiesa W. en
Staff is amazing!
TROY B. en
We miss Manny but the new staff seems nice also. Thank you for the last 5 years of storage. Troy brown #1910
Andrea B. en
Excellent customer service!! Helpful and funny. I was upset my storage unit was a 5x6 for a 20’ truck (free 1 month w/ rental) and was not told size difference when booking on Uhaul website.
Chris A. en
The daily staff here are great.
Sean S. en
The price for the storage unit was too high to continue to keep the unit. Which is why we ended our services with uhaul
Maria V. en
Happy with the storage
Maria V. en
I have always had issues with my reservations I don’t know if I would rent again here.
David C. en
Great overall experience
David C. en
Great overall experiene
David C. en
Great overall experience.
jeff g. en
Need cruise control make easyer long trips.
ARNOLDO C. en
If the rating is a 5 I’ll give young lady that answered a 6. Very well spoken answering with no hesitation to all my questions. Very well done keep up the good work. Arnoldo Chapa
Thor N. en
The previous management was far better than this bunch of people. Very unfriendly and seem not to care.
nikki t. en
Didn’t realize the storage unit access was 24hr hours. I assumed it was only 7-7 on Saturdays as noted on the sign near the pin pads. Very clean, busy & secure facility. Friendly staff.
Geofferey J. en
I purchased a storage unit. I didn't have the money for a lock, and the female employee allowed me to purchase the lock the next day. I was shown my unit and allowed to store my stuff!
ryan m. en
Closing at 7pm is too early.
Zack G. en
Slow service. Problems with accessing door to storage unit.
jared c. en
Saul and his crew were wonderful and atrentive to details. Great service guys. I would highly recommend this outfit.
ryan m. en
The two guys that helped me were amazing. They were very accomidating and understanding of the stress involved with moving. They wanted to help me in any way they could. Thank you
joana b. en
When asked to remove ice and snow from loading path, said yes but didn't. Key card doesn't work, they won't fix. Door closest to unit blocked by equip & snow free? Told us "those doors don't open"
Mayra T. en
Extremely helpful people always willing to help, hours can maybe flex a bit later but at the same time i understand when it comes to security!! Supper clean. (=
sarah k. en
I still don't know what my monthly costs are and I don't know when it is due.
INGRID T. en
Knowledgeable staff, motivated, in and out quickly. Second U-Haul rental this year. Both were great!
sharif b. en
Delivery person was very helpful and courteous. They did a great job
Josh B. en
Subscribe to Pewdiepie
Cory H. en
Very happy with our service. Supper nice staff.
Tom B. en
There was a broken down uhaul truck in front of our storage space that caused me to re-arrange my schedule.
JOSEPH B. en
The staff was helpful and attentive to all the things I was trying to get done. They were concerned and wanted to make sure that my experience was great. They were very helpful!!!!
Virginia I. en
My delivery and pick up for my U=Box was easy. This center made sure that all was in working order before proceeding to the next step
Jaime I. en
The only issues we encountered were due to a small lot and tight space at this location.
Kelleigh B. en
Used this location more than once in our move. Used it for storage and truck drop off. Every time was 5 star service. I highly recommend.
Bettina R. en
Carrie is awesome!! (Or Cassie)
Bettina R. en
Muy excellent!
Bettina R. en
Great!!
Holly F. en
I asked three times for the staff to make sure I was not going to be double charged for my UHaul. Lo and behold, I went home and checked my bank account, and I was still double charged for my UBox.
Jennifer S. en
Very nice staff when picking up and dropping truck off.
Carly R. en
Seriously awful
Todd M. en
The Pasco facilities are well maintained
cheryl b. en
need to have more people working on the weekend.
Rae D. en
Na
PATRICK R. en
on time and did the job
alice s. en
Angered. Scheduled delivery cancelled, could only be rescheduled a week later. Had to leave work to pick up UBoxes to meet unloading arrangements. Don't offer if you can't honor. Otherwise Ubox was ok
Hudson A. en
Good job by everyone involved
Amanda M. en
It takes just one person to bring down everyone's average. The majority of the employees I found to be very helpful; one female employee (not the cleaner) needs to develop customer relations skills.
Gary H. en
HORRIBLE Customer service. We rented a uhaul and 6 hrs later after we loaded our uhaul there we tried adjusting the rusted mirror it shattered. The GM refused to fix it, left us high and dry!