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scott H.Customer Reviews for U-Haul Storage of Moscow
Testimonials From Recent Customers
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Super under-staffed, each time I came in or called I had to wait in line or on hold for long periods. They also did not seem to have enough trucks on hand and the service was curt and impersonal.
Meghan S.We had a unit at this location for almost 6 years. Only left due to the fact that we bought a house and did not need the unit anymore. Great place to store your belongings!
Valarie M. | Overall ExperienceThe customer service at this location is terrible. I tried contacting them through phone because I had some confusion. I'm not sure if she was the general manager or the staff but I was telling her about my issue and she abruptly put me on hold without telling anything about it. I waited almost 10 minutes but didn't get anyone to talk to. I had to bike all the way to the location to talk with the store clerk.
Rohan S.I purchased the tow safety insurance and had a tire blow. Didn't realize it till I made it to my destination. Then towed it to the store. The attendant came off immediately aggressive saying that I was negligent and should have called roadside assistance. I said I didn't know that was an option. She said it's on the contract. I said I read the contract. There was nothing about roadside assistance on a single piece of paper that was my “contractâ€. When I called the insurance company that represents U-Haul they said there's a number at the bottom of the paper that says if you have any questions… call. I'm sorry but seriously for a major corporation to come off, aggressive and not work with me at all…I will never be using U-Haul again, and I will tell everyone to try to find other means and that's the truth!!
Roxanne H.Courteous and friendly...I highly recommend this store.
Mark D.When I arrived I was informed the whole system went down and she didn't have access to my reservation. She was short with me and I tried to be gracious because I imagine she was under a lot of stress. She has to redo my whole reservation and it took almost an hour from when I got there.
leah H.Ninguno
Darhl E.Friendly and helpful staff when picking up and dropping off
Paul F.Rear axle brakes are leaking tell that person about it and she was so rude didn't lessen she ignored me I was concerning about people safe for next rental I will think twice before used U-Haul again sorry
Alejandro M.Brittany and Spencer are amazing at this location. But maybe the location that I sent them from (Duwamish) can go get retrained... EVERYONE there. Because wow. I am so unhappy with how that side of it went.
During times of increased numbers of people moving (2nd week of May-graduation time in a college town), have more employees in the store (4 minimum, preferably 5) to handle the increased customer traffic. Have the sign for where the line starts be more obvious (front of store with arrows pointing to the line formation). Customers just walking into the store, cutting in line ahead of other customers that have waited for a long time is a significant problem.
earl B.The person who helped me was short with me and not interested in helping me. I didn't appreciate their attitude. Not friendly whatsoever. The facility was dirty and there was some kid riding around on a scooter around the units unsupervised, and the kid had a code to get into the units I watched them enter it and leave the storage area. I think this is a security risk and this should be addressed.
Russell G.The location is excellent. But the corporate "skip the line" concept is a joke. I've rented 10+ trucks from UHaul in last 26 months. Every single time I have to go inside and get in line... To get the key. And local staff have no idea what is going on. If there were other options here, I would use them just because of corporate.
John W.I saw the man from the couple that was in front of me steal 10 large boxes and when I told the manager, she gave me a very nasty attitude. And when I accidentally left a binder of important papers in the truck, they claim they weren't there - they were my drs appts , claim #s from my recent traumatic brain injury, all of the info from my mother in a nursing home in Michigan that I do not have anywhere else. I have used Uhaul for 40 years and will never go back after the lack of help I got!
Michelle B.Very friendly staff! The one thing is i am not sure if you are understaffed but me and another guy waited inside for 8 minutes before an employee showed up to assist us. But once the employee walked in he was very kind and even apologized for the wait so that was greatly appreciated!
Ryan F.Excellent service.
Del S.Thank you!!!
Valeria A.Clean area. Staff always helpful. Good experience.
Balynda B. | Overall ExperienceALL THE HIDDEN CHARGES MADE MY $40 RENTAL TURN INTO $200 JUST LIKE THAT ; & THE MANAGER LADY WAS RUDE TO ME ABOUT LEAVING THE TRUCK IN A PARTICULAR SPOT ; WON'T BE RETURNING HERE FOR ANY MORE BUSINESS
MICHAEL B.Very helpful, did an outstanding job.
Steve A.We showed up for our reservation and the vehicle we reserved was not available because the person who rented it before us was late for their return. We had to wait for 40 minutes past our reservation time for the vehicle. We were not offered any compensation for this.
Sarah Y.The treatment from two of the employees was extremely unprofessional. They acted like we were a bother to them and they were talking to us in an uninterested tone. I don't expect above-and-beyond customer service for such a simple transaction but the employees made it a pretty poor experience. I'll probably be using Penske next time I need to rent a trailer or truck.
Samuel D.Staff seemed angry and unhelpful.
Mark Y.Get more staff so the cashiers have rooms to eat
Joshua P.Brittany Williams was wonderful to work with and my overall experience with the Moscow U-Haul storage center was very positive!
Peggi H. | Overall ExperienceAnthony was a pleasure to work with. He helped us pickup a van last week & return a PU this week. Great man to deal with.
Shauna H.A very positive experience.
Fred S.U-Haul is excellent no need to change anything.
Karl M.The process for using the customer cell phone to scan a drivers license is poor. The process failed and caused a ten minute delay in checking out equipment.
Robert M.Considering your after-hours drop off is fully automated via website, the fact that I was charged an additional fee for after-hours drop off is absurd. Quit nickel and diming your customers.
Steven C.The lady I spoke with was very short with me and my son on the phone when we didn't get it back exactly on time. I told her I would have it back in a couple hours which she stated was okay but then they still charged me $57 for an extra day when I got there. They were rude and didn't care if I was upset or not. If I had of known that I would not have rushed it back!! They didn't need it until the next day. I will not go back there ever!!! They made me feel like I was stupid or something, which I am not!!
Sheryl S.Couldn't ask for a better response to our needs.
Matthew G.Spencer is the absolute best to work with out of the Moscow, Idaho location!!
Sheri S.They had no furniture pads.
Steve V.I would have appreciated having the trailer ready closer to where I requested it. This location is good overall, but it is about an hour away one way from my house while several locations were much closer.
John G.Equipment clean and ready to roll. Staff friendly and helpful. Although I've had problems with other uhaul locations fudging on fuel gauge accuracy, that was not the case in Moscow. I now know to always take a picture of the gauge at pickup to be sure I don't get billed for fuel I didn't use.
Joel F.Excellent service!
Randy M.The one staff member treated you like you were a bother to him. Acted like he could care less about helping the customer.
theressa R.Improve you after hour drop system.
Rickie F.Great customer service!
MICHAEL L.The staff at Uhaul in Moscow ID were very helpful and friendly. However there was a leak in the roof of the 15ft truck that I used which led to additional proactive measures.
Lawrence N.The representative who helped us was very organized, courteous and professional. Many vehicles were being returned at the same time and he facilitated us all very well. There was another person who came by to pick up someone who was dropping a truck off and they were very very rude and disrespectful. The rep only responded courteously and with respect. Great Job, Great Character.
Mark L.N/C
Ed R.No communication when it was going to be picked up. It took three tries to get it picked up. I gave them the apartment managers number to call when they were coming to pick it up and still no phone call was made to let her know they were on their way. No phone call to me to let me know it was picked up. Found out from the apartment manager it was gone. It's not that difficult to communicate with the client when they are on their way.
anne G.The staff was friendly, helpful and efficient. I would recommend them to others.
William B.Very safe, looks like brand new paint and super clean.
Glenn D. | First ImpressionsPrice gouging at its finest. I was shocked when I got home and received an email notifying me that I was charged $15 cleaning fee. I had to sweep it before I could load my stuff in and checked twice to ensure it was clean when I took it back. I did find 2 pieces of tape at drop off that I picked up and discarded before I left it.
Teresa C.Everyone I worked with was awesome. Was a quick rental and return and they took care of me the whole way. Great job and thank you.
Michael P.The keypad to access the storage area was broken multiple times so I had to go into the store front to gain access to the storage area. Other than that it was great.
Megan W. | Overall ExperienceAwful service. They didn't bother to put in my reservation even though I did it in person the night before. Rented a truck had to go find it on the lot myself, no inspection of the vehicle before I took possession. They made sure to walk around and kick the tires and check the fuel level when I returned about 2 hours and 1 mile later.
Angel and Kody H.Our original reservation was pick up in Lewiston and to drop off near Oldtown, ID. We chose to drop off in Spokane instead, about 60 miles from out address, and we're given 50 extra miles for it and saved money so the extra time and gas was worth it. Then there was a sudden change to pick up in Moscow, ID because they apparently have absolutely no 20 ft Uhauls in all of Lewiston or Clarkston so they needed us to drive another 30+ miles out of the way. Then when we called to make sure we would be charged extra we were assured we had been given more miles and we had 250+ miles for the whole trip. Then when we dropped off we had to pay another $100+ for additional miles. Now our receipt from pick up says we had 118 miles and an extra 50 and I would have never made a reservation for a truck with not even enough miles covered to get home. So many changes were made, and when my husband called he got awful service and the lady wouldn't give him the time of day to explain what happened. Worst experience, lousy communication and absolutely an unreliable and unreasonable way to treat people.
Patrick K.Extremely poor customer service. Service was slow and payment option are not transparent. Employee lacked computer knowledge on how to finish my transaction. They were also smug when I politely asked what kind of tires were on the truck since it had snowed that morning, I just wanted to know so I can be safe. The equipment ran great though and I felt safe in the truck that I had rented.
Katelyn I.I gave it back with the same amount of gas I was given and they charged me $15. And then didn't believe me when I showed him a picture of the gauge
Kellie E.They put my UBox in a further destination than necessary. They added 40 miles from my moving location knowing I was picking it up myself. Britney the GM is one of the least friendly individuals I have dealt with. She gave me an appointment time, confirmed the date the day before, then tried to cancel day of delivery. She then was clearly rude and told me how she had to rearrange other deliveries to deliver my box 8 hours later than agreed upon. Delivery driver was a good guy, but I probably wouldn't use Uhaul again after talking with Britney.
Josh R.Poor customer service!
Robert P.Excellent and helpful service
DAVID H.None …staff was awesome zero complaints
Jason R.Not a bad storage unit, but there were mice and they got all over my stuff and some of it I had to throw away.
Haley H. | Overall ExperienceI arrived on site and the storage unit I had reserved online was not available. Therefore, I had to quickly arrange alternate storage add another location well my movers waited on the clock for me to get a storage unit to unload into. Your failure to notify me that the storage unit was not available resulted in extra gas, extra mileage to be paid for, and an extra $140 in labor costs for my movers. The service is unacceptable and I will be writing about my experience on multiple platforms.
MATTHEW B. | First ImpressionsI was angry because I was called on June 30th & told they did not have the cargo van I reserved for my move. I had to change the reservation to June 31, 2022 & on that day I had NO one to help with my move. The manager was friendly & seemed exhausted & overwhelmed. He gave free one month storage & even accepted my van return 5 minutes before the facility closed....which I didn't expect him to do. Please give him a raise...BLESS HIS HEART!
Lori L. | First ImpressionsIn the words of the employee when I arrived on time to pay for a self-storage unit I had reserved: "I'm sorry we don't have anything available. Reservations don't mean anything." Absolutely laughable. Way to absolutely ruin moving plans I would never recommend U-Haul to anyone, period.
David V. | First ImpressionsThe manager is outstanding. Havnt had any issues. The only issue I had was with another customer and the manager brittany took care of the situation like a pro. Uhaul should hire more like her at every uhaul.
Matthew W. | Overall ExperienceEveryone was very nice and knowledgeable! This was my first time renting a storage unit from here and the process was simple and quick. Jeremiah made sure my gate code worked and walked me to my unit to show me how to open the door, the complimentary lock, etc. I really appreciated the help and I absolutely recommend storing your stuff here! Thank you again!
Jaime S. | First ImpressionsThe staff there was excellent and professional, there were 2 guys that helped us, Jacob and Josh and they’re customer service was great.
Billy H. | First ImpressionsKind of expensive after the thirty day free are over for such a small storage otherwise satisfactory
Tammy B. | First ImpressionsThat Britany, (I think her name was) is the rudest person I have ever met. And someone was in my facility before I moved out. Early on in the rental she accused me of leaving the lock off. I had to buy another lock
MARIE T. | Overall ExperiencePrice for units seem a bit steep, however they are in line with the going rates for storage units inside a gated area
Jess I. | Online Move InWas super nice helped me get set up and were more than friendly! Had some lady almost run me over in the middle of units and let them know the General Manager was there which was amazing to see here hands on working with her employees instead of sitting in some office. Anyways informed her and she understood right away why I was upset and that it was not okay the speed limit is like 2-5mph and this lady breezed past me close enough I had to move before the mirror hit me.
KIARRA H. | First ImpressionsGreat staff. Easy access.
Paul C. | First ImpressionsThe facility is too small for the traffic and use it is getting. Staff were always pleasant and pretty helpful. UBoxes blocked my indoor access door for days and were next moved into the indoor loading area. This made moving my stored stuff more challenging. But overall, I have had a consistently positive experience here and with Uhaul in general for the past five months as I prepped for and executed a family move to a new city.
kirsten p. | Overall ExperienceThe manger is rude and disrespectful.
JACKIE P. | First ImpressionsI appreciated the convenience of the storage locker to parking access. Very clean property. Great temperature control inside locker. Very glad this was available when I REALLY needed the extra storage of my stuff.
PAMELA A. | Overall ExperienceStaff were very helpful and the storage unit was clean, easily accessible and secure.
kenneth m. | Overall ExperienceThe GM is outstanding!!!
John M. | Overall ExperienceVery friendly and helpful staff. The auto billing was very convenient. The storage area itself was always easy to access when I needed.
jennifer l. | Overall ExperienceThe employees were severely under staffed. I waited an hour just to get my reserved storage unit. The line was out the door by the time I was finished. The employee Brittany was very rude to other incoming guests. Once my moving /storage needs are fulfilled, I will it be coming back to this U-Haul location/office.
Sue I. | First ImpressionsThis was a case of what I consider false advertising. First, I was lead to believe that my storage unit was secured when I made the reservation for my Uhaul truck. I later came to find out that it was not secured, that there were no available units and that I needed to keep calling until one opened up. After many calls One finally opened up and I reserved it. Second, I came to then find out that this facility does not honor the "first month of storage free" as advertised on the Uhaul website. The clerk at the Moscow, ID store acknowledged this was a problem as many customers expect the first month free and are upset when they find out this is not the case. Because storage units are hard to come by I went ahead and paid the $189 for the first months rent. I could never discuss the matter with Brittany the manager as she was never at the store when I stopped in and I got tired of waiting on hold on the Uhaul 800 number. Third, the unit was not climate controlled as advertised. All of the climate controlled units were apparently full. I reserved the unit , paid in full and it sat empty for a month while I searched and waited for a climate controlled unit. One finally came open, I canceled my unit with Uhaul and moved my belongings into another facility. Based on the false advertising : no units available, no climate controlled units available and no first month free as advertised I would like a full refund of my $189. Thank you, Maurice Keith Mader 307-680-5573
Maurice Keith M. | Overall ExperienceEven though I wasn’t able to get a unit with you guys the service I did get was great.
micah c. | First ImpressionsStaff was very helpful and friendly. I really appreciated being shown the unit I rented, first. Facility is very well kept and very clean. I feel confident that my storage items will be kept safe and out from the elements in this location.
Matthew S. | First ImpressionsStaff was friendly! Especially that Matt guy.
Rhonda C. | Overall Experiencevery good and prompt service.
Gary G. | Overall ExperienceThe General Manager, Matt, was friendly, knowledgeable and easy to work with. Keep him around!
Rhonda C. | First ImpressionsThe staff at Moscow office are friendly, professional, knowledgeable and highly courteous. And, this location is very convenient.
Fouad B. | First ImpressionsDisappointing that units are not lighted
Gary G. | First ImpressionsExcellent experience all the way around, will be back,,thank you,
Brad D. | Overall ExperienceWe used this storage unit for years and it was safe, secure, and not infiltrated by the weather. The staff here is fantastic and took care of other moving needs too. ¡Gracias!
KATHIE G. | Overall ExperienceExcellent customer service, I was given information that helped me realize exactly what I wanted and needed for my belongings. I just came in for boxes due to a bad storage somewhere else and foundout Uhaul had exactly the secure, clean storage units I needed! Great facility and storage units I really appreciate the staffs suggestions and help! The lady was very helpful, informative, friendly and knowledgable. Uhaul is an excellent company!
brandon l. | First ImpressionsEverything was great except employees did not wear masks. Very frustrating.
Cindy B. | Overall ExperienceVery impressed with the people who work for uhaul. Very kind, thoughtful and helpful. Exceptional customer service.
ALICE H. | Overall ExperienceMatt is a sexy beast
Grayson G. | Overall ExperienceWe had a few misunderstandings as to the billing. They were immediately addressed after listening intently. Well done! Very helpful and always busy. Did all they could to make a busy busy business a pleasant experience.
Karen C. | Overall Experiencemat is best and mskenzyie is best too for Moscow store uhaul. thank you for awesome.
Grayson G. | First ImpressionsThe General Manager, Matt Williams made the while experience seamless. He is quick, clever and easy to work with. Thanks Moscow Uhaul!
Rhonda C. | Overall ExperienceVery personable people. Friendly and accommodating
Barbara R. | Overall ExperienceAs mentioned, the interior of the storage facility was well maintained. I believe however that the staff should be careful to keep the entrance to the storage clear always so that people can drive through. Many times this has not happened. Other than that, great storage facility.
Ian R. | Overall ExperienceOnline, I reserved a 10x15 storage unit and received a confirmation notice for that specific size. The website noted that there was one 10x15 unit available and that is what I reserved (two days prior to rental). When I arrived at the UHaul facility in Moscow with a UHaul truck full of my household furnishings and after driving 300 miles that day (Boise to Moscow), the UHaul attendant informed that there were no units that size available in spite of my reservation. I asked what options existed and she told me I could either rent a 5x10 unit or go find another storage facility. I reiterated that I had a confirmation for the 10x15 unit and again asked what options existed as one 5x10 unit would not be sufficient. She repeated the same two options and offered no other solution. After letting her know that the 5x10 was 1/3 the size of a 10x15 and that it would not be large enough, I asked if there were possibly two 5x10 units available. She replied that there were but that they were not located close together. I asked if would be possible to rent both of the 5x10 units at the same price as the 10x15 since there is an inordinate price differential based on square footage. For example, the cost of a 10x15 unit is approximately $1 per square foot per month. The cost of a 5x10 unit is approximately $2 per square foot per month. She advised that she would request the modified cost for the units but that it could not be confirmed until Monday, June 15. I also said that I would need another lock, which she provided at no cost (which was very kind of her). I would like to say that she seemed hesitant about her ability to handle this situation and it was apparently hard for her to have to tell a customer that the unit that was confirmed was not available - a situation she should not have been put in by the company. Knowing that she was not responsible for UHaul's lack of integrity in honoring a confirmed reservation, I thanked her for her help. She was very pleasant but did not seem to be able to think of helpful solutions until prompted with ideas that I generated. I would like to thank her for helping me and I feel bad that she was put in that situation by her employer, but I would have also liked for the solutions to have been presented by the company making the error. Since the final rental cost will not be approved until Monday, June 15, I would also like to request that the two 5x10 units that I ended up renting be charged at the monthly rate of $1 per square foot (equivalent to the cost of the 10x15 unit) which would be approximately $100 per month, rather than the rate of the 10x15 unit, since I am only getting 100 square feet of storage space instead of 150 square feet. Please let me know if this reduced monthly rate will be honored due to the error made by UHaul. Thank you so much for your consideration of this request. I appreciate being able to use your clean and well maintained storage facility as it is a very convenient location for me. Karen Quist, cell 240-446-1111
Karen Q. | First ImpressionsVery professional & friendly
Barbara R. | Overall ExperienceVery professional & friendly
Barbara R. | First Impressionsyour centralized res system is poor. it doesn't show the actual storage unit availability when the operator tries to enter my res. this created lots of trouble for me.
MICHAEL W. | First ImpressionsSuper nice and helpful!
Daniel L. | Overall ExperienceI haven't placed my belongings into my unit yet and won't for about a week I like the security on the site
Barbara R. | First ImpressionsI arrived at the U-haul in Moscow Idaho in the cold of winter. Contrasted by the rigors of the harsh weather and misery of moving where helpful U-haul attendants. Sure there are always those in line ahead of you with a rant about this or that, but these people are the real deal. They treated me very fair, courteous and even when I was a bit short - went the extra mile! I thought to bring them a little something to show my appreciation, but the COVID19 has got me thinking otherwise. The least I can do is leave a stellar review to showcase how nice these folks are to do business with. Thanks for a pleasant move in the worst of conditions. Moscow U-haul is #1.
Forrest P. | Overall ExperienceEasy to check in. Employees were friendly and showed how to enter the facility.
Qi S. | Online Move InVery knowledgeable, fast, easy and friendly customer service. If you need any of the services of a moving/storage company, this is the place to go in town. She was great. Mario Silva
Mario S. | First ImpressionsThe staff was so friendly. The move in process was smooth and the staff even offered to help me as I was alone and there were large heavy items. That is going above and beyond!
Rhonda C. | Overall ExperienceThe staff were very good and took care of everything in a professional manner!!
Cindy S. | First ImpressionsThis facility is very clean and well-maintained.
don d. | Overall ExperienceMatt is awesome! He helps me with my questions and always has an answer to everything! the part time crew were all knowledgeable and respectable in helping me with further questions/inquiries
tobias d. | First ImpressionsBest customer service I've experienced in a long time.
Thomas K. | First ImpressionsThe manager rented me storage units that were not available to rent. But went above and beyond to make this right. I REALLY APPRECIATE THAT. I do feel the store could use more help.
Bill y. | Overall ExperienceUnfriendly staff. On more than one occasion was treated rudely. When I made my truck reservation, I found out 2 weeks later it was put in as a quote!! The truck I did get was filthy and disgusting
FAYE W. | Overall ExperienceBest service I have ever had at a facility.
Chandler H. | First ImpressionsMatt is a new manager so i will cut him slack. But the rest of the people there are either rude, lazy, or dumb. The girl who is rude beyond words. One guy backed into my boyfriends car.
sarah a. | Overall ExperienceLong wait time for someone to help me
Rachel J. | First ImpressionsEveryone at this UHaul was very helpful and friendly!
colista m. | Overall Experienceit was good experience
Waled A. | Overall ExperienceN/C
H AND R B. | Overall ExperienceVery convenient.
JIM S. | Overall ExperienceThe people in Gillette, WY were a great help. The truck was serviced and ready to go, they worked with me on pickup times for multiple pieces of equipment. Overall, an excellent moving experience.
Luke A. | Overall ExperienceIn today's world, all trucks rented for any distance move should have cruise control. And windup widows? Give me a break! Other than that my 15-foot rental was great.
Thomas C. | Overall ExperienceWe had a 10x20 unit reserved, but were notified when we arrived with a full moving truck that none were available. Had to switch to a 10x15. Hard to get a Uhaul truck into storage area
Tim C. | Reservación