El cliente no dejó un comentario.Lisa M.
Customer Reviews for U-Haul Storage of East Spokane
Spokane Valley, WA 99216
(W of N Adams)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nothing. Had great service.Kran W.
El cliente no dejó un comentario.GEORGE C.
Was still able to drop off in quick fashion, but the place was evacuated due to a propane leak at the time. Some warning signs or something would have been nice.JEREMY SCOTT D.
El cliente no dejó un comentario.joe B.
El cliente no dejó un comentario.Stacy B.
El cliente no dejó un comentario.Michelle S.
El cliente no dejó un comentario.Erik S.
El cliente no dejó un comentario.Chrystal E.
Respectful and curteous.Lisa W.
The employee that helped us went above and beyond, and dye to him we will be uhaul customers for life.John R.
El cliente no dejó un comentario.Kimberly M.
Gabe Mendez Was especially helpful!tyson H.
Thus spokane valley location is great, the entire team, was outstanding. Give them a raise!Michelle W.
The only concern was the gas tank was not full, but was at 3/4s as indicated per photo. Maybe someone took some fuel out of tank due to gas prices (not UHaul's fault of course). Otherwise, great.LINDA K.
El cliente no dejó un comentario.Gregory H.
Way more expensive than anticipatedjenny W.
El cliente no dejó un comentario.Brian K.
Excellent customer servicecindy S.
El cliente no dejó un comentario.ION G.
Met me at my vehicle as I drove in and had me on my way in less than 10 minutes.ken K.
Wonderful customer service, patient and friendly. Highly recommend. Thank you.Mareissa W.
El cliente no dejó un comentario.Justin T.
El cliente no dejó un comentario.Michelle B.
El cliente no dejó un comentario.Robert D.
Overall great, only thing I would suggest is open later hours. It's tough for working guys to get thier before closing time.Jay W.
Great customer service, friendly associates!Mathew B.
El cliente no dejó un comentario.Richard H.
Again, another positive experience with U-Haul. The employees were knowledgeable, quick, and friendly. The truck was clean and easy to drive.Stephen D.
El cliente no dejó un comentario.ARVINE C.
El cliente no dejó un comentario.Kayla M.
Staff here was super helpful. They went above and beyond helping me get my 6 Uboxes from Spokane to St. Maries, ID. I would use this location again, hands down. They allowed my trips to be quick and painless.Mathew B.
The U-Haul mobile app sucks...it wouldn't allow me to upload photos when checking the equipment back in. When I called the 800 number, as it was just after closing for the location itself, I was informed of a 50 min wait time...luckily after struggling for 15+ mins while on hold, I was able to check in with my mobile browser. Location staff were excellent, very friendly and efficient...will definitely be back...although maybe not relying on the app to return the equipment...appears the website is more reliable.Patrick C.
If you charge a dollar and change per mile, and I drive 39 miles how does that come to almost a 100 dollars, they where rud on my returned, and my gas gauge was less then what the paper said.kenneth S.
Great facility and staff!Clayton K.
El cliente no dejó un comentario.betty H.
Jordan was very helpful and friendly.David M.
Great staff and easy drop off. The whole thing took less than 10 minutes. I would definitely recommend this location to a friend.TINA D.
Very easy, super nice employee!Kevan K.
Rear-view mirror on driver's side was difficult to adjust. Other than that, the truck drove well, the employees were friendly and knowledgeable. There were no surprises - all went well.steve D.
Excellent serviceCatalinchristian C.
Location for reservation of pickup was changed without my approval or knowledge, had to drive an extra half hour for pickup.Cloey P.
El cliente no dejó un comentario.Tiffany P.
I called to verify the time they close. I was told 7 pm, Not once did anyone say " our computer shuts down at 6:50 so get here before then if you want us to check it in other wise YOU will have to have your phone with your to check it in yourself other wise you will be charge $20.00 for the staff to do it the next day. I argued the point that I was their before 7 pm and they should do their job and how stupid it is that their computer would shut down before close of business. The rude ignorant untrained get in your face punk Somoan kid had the STUPIDITY to call me a Karen. What a worthless individual taking up dead space.Terresa P.
Just a little bit of a problem with uploading the driver info, but over all a pleasant experience.Harold T.
El cliente no dejó un comentario.Kristofer B.
El cliente no dejó un comentario.Crista M.
Very personable, helpful and took care of everything I needed!Alexander H.
El cliente no dejó un comentario.Laura F.
Assuming the guys does what he said he would do which is replace the ratchet straps on the dolly than it was good!MARQUE J.
El cliente no dejó un comentario.Matthew J.
El cliente no dejó un comentario.William C.
El cliente no dejó un comentario.SEAN L.
El cliente no dejó un comentario.Mark H.
El cliente no dejó un comentario.Howard K.
The staff new their business and the hospitality was excellent! I'd refer this location to anyone seeking valued customer supportâ€¦melinda S.
El cliente no dejó un comentario.Cheryl G.
Nothing, the entire experience was greater than expected and honestly wonderful. Amazing staff!Dusti B.
El cliente no dejó un comentario.Timothy P.
El cliente no dejó un comentario.Jeff K.
El cliente no dejó un comentario.AMANDA K.
El cliente no dejó un comentario.Stacie C.
El cliente no dejó un comentario.Kenneth R.
El cliente no dejó un comentario.Amanda H.
El cliente no dejó un comentario.Jerry V.
El cliente no dejó un comentario.Theresa R.
El cliente no dejó un comentario.Theresa R.
Very nice people working thereDarren R.
El cliente no dejó un comentario.Claudell W.
It's hard to get a hold of a person to talk to and wait times are long but was very helpful when I finally got throughKATHY P. | First Impressions
After hours check in stinks. I used my phone to do it. After trying both google and safari, I got frustrated and gave up. I do have my location on. Even followed the directions on your website and was still unable to complete it.darrin S.
After hours drop off but we'll lit and easy to follow instructionsRob R.
Fix your trucks. The gas Guage was malfunctioning and I was never able to "stay in the green" . I hardly pressed the peddle and it would shoot to the red zoneTonya P.
El cliente no dejó un comentario.Richard K.
El cliente no dejó un comentario.james S.
Jordan was great! A huge help in getting what I needed quickly! Thank you JordanJeanna S. | First Impressions
The employees were extremely helpful and friendly. They took care of the transaction quickly but made sure we had everything we needed for the move. They are a great team and we will return to this location again when we need to move.Sophia E.
Your team is professional and attentive. Thanksluke W.
El cliente no dejó un comentario.peter T.
El cliente no dejó un comentario.Christine B.
The truck was filthy, and full of dog hair. No one was available when I dropped the truck off, and the return chat wasn't user friendly.TONI B.
Do nothing you are the bestAmjed A.
Na the two guys that helped were sooo sweet and went above and beyond.Nicole M.
Sprague location was fine - but dispatcher (?) young lady wanted me to divert pickup to Liberty Lake, further away from my move, because Sprague "didn't have the truck". That would've added mileage on the day. I called again, and she looked on the computer, and said "Oh, wait, there is a 26ft at Sprague location after all". Other folks might have done what she suggested, and gotten screwed over. I was also taking a bus to get to U-Haul, so Liberty Lake would've entailed a long walk in addition.Michael V.
Make sure customer service representative goes over after hours return policies before customer leaves with rental.jessie A.
Couldn't deliver pods to apartment at scheduled time, came a day early. Then we were scheduled for pickup at 4 the next day, but they called at 3 to say they couldn't pick up pods until 3 days later. Now the 4 pods are taking up parking at the apartment taking up prime parking places. I-Haul needs to stick to their scheduled times!! Caused too mischief stress!!John M.
The staff at this location are awesome! Super friendly and helpful. They have exceeded my expectations.Garrett F.
Wonderful mannerisms.Lisa J.
El cliente no dejó un comentario.Ron A.
I do like this place but I checked out Saturday and I didn't receive any money from the storage unit that I paid for a whole month. Gracias.ellen b. | Overall Experience
Employees were friendly and professional. The truck did the job and I got a clear breakdown of what the final costs were when I returned it, which did match up with the estimate I got ahead of time. There was a sign at the return area saying to wait with the vehicle, but we had to go in and let them know we arrived because they couldn't see us from the counter. That doesn't affect my rating, but it is something that could be improved.Anthony M.
El cliente no dejó un comentario.Amanda P.
Very nice and easy to deal with thank You!!!Edward J.
The person at the uhaul location was absolutely wonderful and extremely helpful. However I rented a 20 foot truck and the phone agent reserved a storage unit the size of a closet. Also due to homeless people coming into the facility they had to lock the doors at 7 pm we arrived at 6:45 thinking we had till 10 pm… if I did not have a garage I would have had an issueStephanie W. | Online Move In
The 1st van check engine light came on with in a block. The 2nd van had a change oil that keep coming on. Would not rent there again. They need to make sure there stuff is in working order before renting them out.steven G.
El cliente no dejó un comentario.Danielle L.
El cliente no dejó un comentario.JOSEPH W.
Everyone was amazing & worked with us for extensions due to our circumstanceschris H.
El cliente no dejó un comentario.Rusty R.
El cliente no dejó un comentario.Amanda P.
Gabe and Ruben were super awesome and made our truck rental return super easy and convenient. Give them both a raise!Dean G.
El cliente no dejó un comentario.CRAIG J.
El cliente no dejó un comentario.bruce E.
We rented a unit that would keep musical instruments and electronics from freezing during a home remodel. Customer service was always great; when we rented, when I couldn't remember which unit, when I needed help "checking-in" and the loan of a broom and dustpan while checking out. I didn't stop the "auto-pay" promptly enough and it appears that they'll soon have my refund on it's way! Sorry to cause extra work. ¡Gracias!Francis B. | Overall Experience
They helped me check in and showed me how to get in and out. They also showed me how to get to my unit. It was really helpful.Audra V. | Online Move In
El cliente no dejó un comentario.DAVID O. | Overall Experience
El cliente no dejó un comentario.Anna W. | Overall Experience
El cliente no dejó un comentario.Stephanie F. | Online Move In
The staff was fantastic! I will be back!elizabeth m. | Overall Experience
I am not a new customer. I simply updated my charge account information and received this notice. This being stated, I would like to question why I got a Delinquent Fee notice for $24.99 on 11/14/2021 at 10:53 AM and then a payment reminder on the same day, 11/14/2021 at 12:49 AM; less than two hours later? After calling and waiting for what seemed a half hour, I was connected to what I assume was a call center because the phone number for my local U-Haul Storage dealer in Spokane Valley, Washington (Unit #1096) seems to be a main number and not specifically tied to my local one. I was told by the first lady I spoke to, that my Visa Card expired in October of 2019 and that was why I received the delinquent fee notice, whereupon I stated that I would like to dispute the late payment penalty. I was then transferred without notice of to whom or to what department I was transferred to and spoke with a gentleman with whom I updated my bankcard information. He told me there was nothing he could do because it was my responsibility to update my charge card information. Up until this November payment, my account has been debited every month since November of 2019 and I have received texts including autopayment notices and a rate increase but no notice that my card had expired two years earlier. I used to receive rent reminders on the first of every month up until November of 2018, when I received autopayment notices only. It is a bit disconcerting when I am given no notice that my scheduled payment has not been received and then given less than two hours to remedy the situation. Should whomever reads this have an inclination to do so, I would appreciate this text being forwarded to your Customer Relations department. I would like to dispute this charge but cannot locate the right channel(s) to do so. Gracias por considerarnos. Sincerely Yours, Wes BinkleyWES B. | First Impressions
Several issues at this location: When I tried to call with a question - could not get the staff on the phone, ever. When we mentioned that, they chuckled. And didn't provide any explanation. Got a late charge even though I had auto pay turned on. Overall, I was less than pleased with the staff here. The facilities were fine.Francesca D. | Overall Experience
El cliente no dejó un comentario.alan k. | Overall Experience
Renner and Gabe are good with customer service. The location has no elevators but the stairs are sturdy. Clean and good security.DWIGHT T. | First Impressions
Gabe was fantastic; he not only satisfactorily resolved a major storage problem, he did it while delivering exceptional customer service.Bernadette F. | First Impressions
El cliente no dejó un comentario.John M. | Overall Experience
El cliente no dejó un comentario.Greg T. | Overall Experience
7pm-8pm is a little early to be locked out, other than that no compaints so farbrian c. | First Impressions
Very helpful associates at the front desk!Francesca D. | First Impressions
El cliente no dejó un comentario.Scott S. | First Impressions
El cliente no dejó un comentario.Greg T. | First Impressions
Management was non existent at this facility. I went in several times to the facility to talk to a manager and they were never there.DALE ROBERT E. | Overall Experience
El cliente no dejó un comentario.JOSIE C. | Overall Experience
El cliente no dejó un comentario.Rhonda A. | First Impressions
10/10 would definitely rent from you again if needed. Thank you for the wonderful years of service.Jasmine S. | Overall Experience
El cliente no dejó un comentario.Michele S. | Overall Experience
I have been a UHAUL customer for many years and this was by far the most amazing experience I've had!! Lisa and her team provided top notch customer service and went above and beyond to help us. I will definitely be returning to them for all my storage and moving needs. Thank you Lisa and team!Elle S. | First Impressions
I used the storage unit for over 25 years. It is safe and secure. The climate control of the units is outstanding.The people working there are very friendly and helpful. The only reason I have vacated my unit is because my lifestyle has changed as I have gotten older and I want to rid myself of many possessions.JAMES M. | Overall Experience
Great experience! Everything went smoothly and staff were always super friendly and helpful.isaac w. | Overall Experience
Lisa and Zack did a great job helping me .William C. | First Impressions
El cliente no dejó un comentario.chris k. | Overall Experience
El cliente no dejó un comentario.Andrea C. | Overall Experience
Wow! The manager needs a raise! If I had a business that could afford her, I would hire her in a second! Great customer service and great personality. I really felt taken care of.Shawnarae J. | First Impressions
The manager Lisa was amazing. There was a guy named Jeff(I believe was his name) who was so kind and helpful. I'm very comfortable having our belongings stored at that location. The staff really made it an easy and less stressful situation.Jamie S. | First Impressions
These storage units are clean and seem very secure. The price is also very reasonable.Terry W. | First Impressions
El cliente no dejó un comentario.Bonny B. | Online Move In
El cliente no dejó un comentario.hailey h. | First Impressions
El cliente no dejó un comentario.Marguerite R. | Overall Experience
This facility made it extremely easy for the move in and out. They provide carts and there is an easy garage access to back my truck up to.Anita D. | Overall Experience
Covered move in bay is a very nice convenience.Patrick P. | First Impressions
Amazing! Thank you!Cassandra W. | Overall Experience
process was smooth and easy. Thank you!james r. | First Impressions
Wow! I have never had such a can do experience at any other Uhaul location, customer service here was amazing!angela d. | First Impressions
Great staff! Went above and beyond! This location is the best.Jennifer B. | First Impressions
El cliente no dejó un comentario.BRYAN G. | Overall Experience
SuperMichael L. | Online Move In
UHaul is a joke. Customer service takes too long to get ahold of, and rarely is able to help you before having to make 3-4 transfers. In person, the processes are ineffective and confusing, and interactions take upwards of 20 minutes for operations that are streamlined and efficient at other businesses.chynna f. | Overall Experience
Cassidy was the best. Phenomenal customer service.JORDAN S. | Overall Experience
the movers were exceptionally great, would highly recommendLyle A. | Overall Experience
I Am sure that there will be some occasions in the future that I wished I had 24hr access to my belongings, But this works for now.John M. | First Impressions
The price of our storage unit was continually raised without any warning.Ryan J. | Overall Experience
El cliente no dejó un comentario.Kalana B. | Online Move In
Wish you were open till 9pm. Everything else was very professional. Glad to do business with you. I will if the need arises, be back.john c. | Overall Experience
El cliente no dejó un comentario.brett o. | Overall Experience
El cliente no dejó un comentario.Paul K. | First Impressions
El cliente no dejó un comentario.steve g. | Overall Experience
El cliente no dejó un comentario.john c. | First Impressions
I wish there was later access past 7pm, but that would be the only thing I would change. I had a good experience.Brett S. | Overall Experience
El cliente no dejó un comentario.Mary P. | Overall Experience
What made it tolerable in a very stressful time was the store manager Stephan . He was so nice and helpful could not have been more kind or accommodating...He also amazed me at how he could run the entire store and all it's different tasks and still help every customer with a smile . Don't ever lose that guy as a employee.joel h. | First Impressions
El cliente no dejó un comentario.Karen R. | Overall Experience
I'm extremely disappointed I have been trying to speak with the manager and only get the voicemail I was over charged and the staff member I was dealing with was rude I asked for a supervisor and he stated manager wasn't there I went to find another worker outside when I came back in with the other gentleman a female employee was there said she was assistant manager and the wife of the employee she was also rude and accused me of making false statement when I told her I felt the employee was rude. I want to talk to the manager to resolve the over charges. I have called several times to resolve this issue and can't seem to reach the manager. I'm very disappointed with the customer service.Corinna R. | Overall Experience
El cliente no dejó un comentario.Mary P. | First Impressions
Very nice manager. Very clean facility.Michael F. | Overall Experience
They were very nice & helpful. We would use them again.Rene B. | Overall Experience
Excellent serviceRene B. | First Impressions
El cliente no dejó un comentario.Karen R. | First Impressions
El cliente no dejó un comentario.Anthony K. | Overall Experience
El cliente no dejó un comentario.Jessica T. | Overall Experience
El cliente no dejó un comentario.elisabeth d. | Overall Experience
Excellent staff. So helpful!Teresa K. | First Impressions
Wonderful staff!Teresa K. | Overall Experience
Lisa was amazing!!! The rest of the staff was great toooo!!Lynn K. | Overall Experience
Your job is not an easy one especially when people are moving and they are already stressed out. Keep up the hard work and thank you for the help.Richard B. | Overall Experience
Fast and simple.RAYME T. | First Impressions
They worked with me and supported my move in so many ways. The staff was kind and helpful.Rozella B. | Overall Experience
friendly service very helpful all smiles answered all my questionsronessha b. | First Impressions
The drive in loading & unloading garage with available carts were very helpful & convenient. The staff were always helpful, friendly and pleasant.Darla B. | Overall Experience
The whole place was filled with happy people happy to help out with all my needs and it was an awesome experience! ¡Gracias!Loreisa C. | First Impressions
Lisa was amazing on both interaction. Lisa handled my move out quickly, professionally and thoroughly. I appreciated her friendly demeanor.Roxanne J. | Overall Experience
Quick and friendly/ fair price Will use them againCARA O. | First Impressions
Great service. No surprises. Very helpful and knowledgeable crew.Christopher H. | First Impressions
Manager and staff were great.paul r. | Overall Experience
They were nice and friendly.Robert M. | First Impressions
Great businessLanette H. | Overall Experience
Eh.cody c. | Overall Experience
The staff were very nice and helpful we had no problems. Our storage area was easy to get to and very clean we would recommend this uhaul location to family and friends anytime. Great job.Barbara C. | Overall Experience
All very rude, I’ve always made my payment on time Got a late notice and realized that there were two payments that I have proof I pay for are missingKENYA E. | Overall Experience
Everyone there was always very helpful, friendly & courteous.Darla B. | Overall Experience
you need more individuals working inside on the retail side have been in there many times and I’ve had to wait and wait and waitJohn B. | Overall Experience
Very caring people!! Shout out to Brenton for ALL the help and support you provided for me.Tami T. | Overall Experience
I have to say that Brenton went above and beyond to help.Lorraina G. | First Impressions
Very helpful and accommodating.Theresa R. | First Impressions
Great!Cassandra W. | First Impressions
Every time I went to U-haul I was greeted by employee's who were very friendly. I would recommend this location to anyone.Lisa D. | Overall Experience
It was a very easy process to move in and out of the storage and the place is super cleanJennifer F. | Overall Experience
I was very happy with the staff. Very friendly!Alisa B. | Overall Experience
Facility and employees were great. However, the free movers we had were another thing. They broke 3 pieces of our marble and scratched table top. All in all about $3000 in damage. So free it wasn'tSharon W. | Overall Experience
.Darcie S. | Overall Experience
Nicole Thompson was very professional and helpful during my time at u-haul. All other staff was attentive and ready to help.don c. | Overall Experience
Have had no issues at all... Great customer service... Very friendly... Heated garage thing you can pull into n unload your car that's the best part... Totally recommend...one more thing thank yous!!!tanya c. | First Impressions
Nicole was so great and helpful...it was an awesome experience!Jennifer F. | First Impressions
Nicole who turns out to be a manager was always friendly & helpful when ever I had to go into the store. I still have one more unit there because of how well I was treated.Barbara C. | Overall Experience
Nicole was very patient and helpful. I appreciate her taking the time to help me find the right storage unit for my needs and not rushing.TAYLOR V. | First Impressions
Great place. Staff was friendly and helpful.Don K. | Overall Experience
Staff and owner were very helpful in fact even helping with moving items to storage to climate controlled unit. I would highly recommend this facility.Sharon W. | First Impressions
The storage facility worked with us and made a very stressful time a little less stressful. ¡Gracias!Milo K. | First Impressions
It was finrDANA R. | Overall Experience
Great experience, super customer service!june b. | Reservación
The people I meet in person at the locations are always awesome! The people I get when I call the 800 number are usually rude.Spring D. | Overall Experience
No commentJeremy M. | Overall Experience
While the facility was clean and inviting, the management really has some work to do with their customer service. Moving is never fun or easy, management here could learn from the great employees.Jonathan D. | Overall Experience
We only returned a Ubox. Ubox was fantastic but phone contact is horrible. Extremely long wait times, usually to a central number that knows nothing and transfer you to other sites that know nothing.Cynthia G. | Overall Experience
The staff were very helpful!Jayden H. | Overall Experience
No comments.John M. | Reservación
I only wish all units where on main floor and not up the stairs. But besides that it was perfect.Thomas R. | Overall Experience
everyone was greatjudy p. | Overall Experience
At first they put a 60 yr old disabled woman on the 2nd floor. Offered n o help. Demanded we buy their lock instead of a good one we already owned. They were unfriendly.not helpful. I wouldn't goJune B. | Overall Experience
It took an urgent call from me to get my boxes released to my unloaders. I understand it's a busy time of year but I think your processes need to be improved to ensure better customer service.Sharon H. | Overall Experience
I spent about $4000 moving U-boxes across country and storing for 6 months. I was charged an entire month of storage for 2 days (because I was on automatic payment) DON'T DO AUTO PAYMENT!Kristie H. | Overall Experience
I will NEVER use U-Box again. Ginger did the best she could. But the entire operation & communication was awful. The boxes weren't delivered or picked up when they were scheduled. Awful!!!Jenny D. | Overall Experience
Issues with payment. Double charged when I was on automatic, so took off of automatic. Then the system changed, and the charges lagged a solid week or so to my bank (Bank insisted was Uhaul).SIENNA S. | Overall Experience
Graciasjohn s. | Overall Experience
Great site and great team. Very helpful group of people.allen w. | Overall Experience
Bobbie was wonderful! She was definitely topnatch!Karen D. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
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