Comentarios del cliente para U-Haul Storage of East Spokane
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Storage of East Spokane
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Matthew C. en
Need more help on the front counter..
Matt S. en
Simply called to ask for a receipt because the charge to my card was more than was quoted and they did not email me one as they stated they would when I turned in the key at about 6:55pm on 1/9/2020. All I wanted was the receipt! It was a merger $13 more than quoted. Once the guy answered the phone and I explained why I was calling, he looked it up and said I drove 5 miles and that they need to put 2 gallons in the tank and i brought it back on the 10th. At that point it said, "wait...you just said we drove 5 miles and you had to put 2 gallons in the tank?" To which he said, "yea"...I tried to plead how that can be the case to which he said, "there are other ways of getting gas out of the tank"...I was baffled! First, he's insinuating we stole the gas and second, he thinks I'm calling to get my $13 from gas I stole (not used) just because! What a joke! He backed off the idea I turned in the car on the 10th (don't know why) but it was in the shop by 6:55pm on 1/9/2020. He then said that's not what he said (which he did... hope the calls are recorded) and continued saying if I would have just worked with him he could have figured it out (after I asked for a supervisor)...he then transferred my to a call center! A call center!!! Insanity horrible!!!
Rozella B. en
They worked with me and supported my move in so many ways. The staff was kind and helpful.
Christopher P. en
Steve was fantastic at getting things squared away. We had some issues with reserving the truck and picking it up online but he got it all taken care. Thanks, Steve!
Lauren W. en
The general manager was a huge help in getting me my perfect rental tr
Ronald K. en
The fact everything is done on a cell phone and given no hard copy instructions to follow for equipment damage etc. Very confusing. Seems all the paperwork responsibility is now the customers liability.
john S. en
The staff at this store was very excellent in their knowledge. Very personal on every aspect.
Marshall G. en
I was in the worst situation and these guys got me a truck with very little out of pocket. Being technically homeless for 5 months they made everything so easy the people were very understanding and friendly and helpful
Jessica S. en
Faster process. Way too slow and takes way too long to actually get your u-haul. Every time I rent a truck, I feel like I'm in the store for a half hour. The same thing happens when I rent online. But the manager Stephen and his wife were exceptional!
David A. en
The people were great, Lisa got me right our. Good job I love Uhaul!
ronessha b. en
friendly service very helpful all smiles answered all my questions
Darla B. en
The drive in loading & unloading garage with available carts were very helpful & convenient. The staff were always helpful, friendly and pleasant.
Tina C. en
Very nice people working there!!
Gina O. en
The day I was scheduled to pick-up the trailer, the office phone was not working so you couldn't connect to anyone in the office. To add to this issue, I received a call from the general manager about the status of the hitch installation and was told I would receive a call when it was ready. My 6th sense told me to just go to the office (because I couldn't get through to anyone via telephone). When I arrived, I saw my car parked in the lot. The car was ready but I had not received a phone call. Who knows when/if someone was ever going to call me. As I stood in line, a woman entered who was really upset because she had driven from Idaho because she too was unable to reach anyone in the office. Then, instead of servicing the customers, the two clerks behind the counter started trying to troubleshoot the issues with the phones not working. I finally had to ask them to sort that out later as I was there to complete my business. I finally drove out with the trailer attached but the doors were not secured and quickly started receiving honks and lights flashing from drivers passing me as the trailer doors were swinging open. If you must use this UHaul location, be very very very proactive about your requirements and do not rely on the phone to conduct your business.
gwyneth C. en
Adams/Sprague, Steve and his staff were more than up to par, professional % helpful, Young lady that checked us out at the end had remembered us from 3 months when we first brought in the items. The MOVING staff Uhaul suggested was perfect, all in all an excellent experience. Cadwell's at Newman Lake, WA.
MICHAEL G. en
Great experience. The lady who helped us was patient and knowledgeable and worked hard to get us what we needed and respected our pocket book
Michael B. en
Worst experience I've ever had. Both the pick up and drop off took 20 minutes before I was helped, very understaffed. I picked up with less than 1/8 tank of gas and he said "we get siphoned a lot". I put $78 of gas in it and left it with much more gas than I received it. When I dropped off, the guy at the U city store was a complete unprofessional dick. U haul needs to invest in better employees instead of people who McDonalds wont hire. I will absolutely never EVER use U haul again and recommend my family and co workers avoid you too. This wrong needs to be corrected and additional fees I was charged should be reversed. Cannot explain how unbelievably bad this experience was. Never again.
Richard T. en
Keep the guys working there employed with your company! They work hard and were SO great!
Loreisa C. en
The whole place was filled with happy people happy to help out with all my needs and it was an awesome experience! Thanks!
Cheryl F. en
You staff is very friendly. It is appreciated.
Deanna E. en
Keep up the good work ??
Richard L. en
Steve was great, exactly the kind of representation a company needs. He listened and was focused on providing excellent customer service.
Andras K. en
I"ve been a customer for over 1 1/2 yrs. this location has great management great service, clean and friendly environment, I would recommend U-Haul of Spokane Valley to anyone in need of these types of services. I rate this company at 5 stars.
michael B. en
This location is always on top of it. It’s easy to come in, get hooked up, and go
Jerry W. en
I had a great experience overall
Amber B. en
Great overall service and experience with both u-haul locations and the staff on the phone. Would recommend to people and will definitely tell people about our experience. Moving is so stressful and exhausting- thank you u-haul for making things a bit less stressful.
Armani M. en
Great service. Fast and efficient. Very please with my experience!
PAMULA M. en
Great staff!
Dani C. en
It seemed as if they were not organized. I did my reservation online and it seemed like it still took forever to get things going. The truck wasn’t ready when we got there.
Patrick W. en
Everything went well.
Russell W. en
Hire people who at least know how to spell your name correctly is a start. And when people are taking pictures of your driver's license with a cell phone makes me worry that my personal information is going to be miss used.
Lynn G. en
Fun drop-off! Great experience.
Diana P. en
The U-haul agent who checked my U-haul truck in and assisted in closing out my account was the nicest, sweetest most professional U-haul agent and actually any customer service agent I've ever encountered. Moving is SO hard for me because I don't have family and it's overwhelming and dealing with with a representative like the female U-haul agent I encountered upon my U-haul close-out absolutely made my day and makes me always want to stay with a quality company like U-haul!!!!
victoria H. en
They were wonderful, and sooo helpful.!!!!!!!!
Ryann R. en
Lisa was awesome! Very helpful!
Kelly C. en
Super fast and friendly service!
Rebecca T. en
The truck I had ran pretty rough. But it was clean and met need
Shelly C. en
Everyone I worked with over the last 2 days (pick up and drop off) was friendly, knowledgeable and HUSTLED. They worked a a team to check in/out, move trucks and assist with sales. I felt completely confident it the vehicle transport I rented and my trip went smooth as could be hoped for. Thank you again.
John T. en
Counter personal need more training on computer operation. It took an hour to pick up equipment on a reservation booked and paid for on line the night before. Than to pick up the trailer the next day, same problem.
Yvette C. en
In my opinion, there is nothing to improve. Staff was VERY helpful and friendly and Uhaul truck and equipment was excellent
Robert L. en
Another great experience with UHaul. Thoughtful, courteous help. Easy check out and in. Thank you!
Ronald M. en
Smooth and easy rental!
Chris S. en
None.
Larry M. en
There was only one customer service representative on duty, answering phones and handling customers in the store. There was as many as a half dozen customers waiting service at 11:00 am. It took more than a half hour to check out a reserved truck. On return, three representatives were visibly on hand. After 45 minutes, after the store was stacked with customers, one representative advised us to just leave the keys in the vehicle and they would process vehicles/receipts by email. That information would have been useful earlier. While very clean, my rental had a broken visor clip and it appeared to be running hot, near 210 degrees.
David M. en
I only go to this location because the staff is very friendly and helpful, service is relatively fast, and they have a full selection of supplies.
ELLIOT T. en
Super nice very helpful lady at the counter. Really helped us out a ton! Thank you!!
Stephen S. en
General Manager was awesome.
Kenneth R. en
Great .. just didn’t like to send text to go look over truck and put in info. Seemed like self service. And then the website didn’t work for returning truck. To much work. Other than that is was excellent.. thanks
GINGER K. en
Lisa was amazing she went over and beyond. Thank you for all the extra you helped us with in a time of need.
Kenneth S. en
The folks there were excellent to work with. Knowledgable and helpful when I had questions. I highly recommend this office!
Alex B. en
Nothing. You guys were great! Thank you for making the experience painless.
Jeff G. en
Nadda!
Brian B. en
Jeff was great. Thank you.
Roxanne J. en
Lisa was amazing on both interaction. Lisa handled my move out quickly, professionally and thoroughly. I appreciated her friendly demeanor.
Levi M. en
First I was charged for a truck that I didn't use. Then when that was all sorted out, I was charged for 3 days instead of two, overcharged for the basic safemove coverage (should have been $14/day was charged twice as much), overcharged for mileage (only drove 15 was charged for 45). All that and I still have yet to receive the correct adjustment credit. Paid over $200 and only should have been charged $110.
Don S. en
Get your computer synched with your reservation service. Required same info and check in experience 3 times because nothing was saved from walk in, call in etc. Also guy who hooked up my trailer never tightened down the hitch. Trailer fell off the hitch ball as soon as I left the yard. That is inexcusable.
Shari S. en
Really nice girl I dealt with. Very polite.
Brian S. en
Filled out everything online to save time at pickup. Ended up doing all the paperwork again at pickup? Saving time by doing it online? Not really.
CARA O. en
Quick and friendly/ fair price Will use them again
Christopher H. en
Great service. No surprises. Very helpful and knowledgeable crew.
paul r. en
Manager and staff were great.
Robert M. en
They were nice and friendly.
Lanette H. en
Great business
cody c. en
Eh.
Barbara C. en
The staff were very nice and helpful we had no problems. Our storage area was easy to get to and very clean we would recommend this uhaul location to family and friends anytime. Great job.
KENYA E. en
All very rude, I’ve always made my payment on time Got a late notice and realized that there were two payments that I have proof I pay for are missing
Darla B. en
Everyone there was always very helpful, friendly & courteous.
John B. en
you need more individuals working inside on the retail side have been in there many times and I’ve had to wait and wait and wait
Tami T. en
Very caring people!! Shout out to Brenton for ALL the help and support you provided for me.
Lorraina G. en
I have to say that Brenton went above and beyond to help.
Theresa R. en
Very helpful and accommodating.
Cassandra W. en
Great!
Lisa D. en
Every time I went to U-haul I was greeted by employee's who were very friendly. I would recommend this location to anyone.
Jennifer F. en
It was a very easy process to move in and out of the storage and the place is super clean
Alisa B. en
I was very happy with the staff. Very friendly!
Sharon W. en
Facility and employees were great. However, the free movers we had were another thing. They broke 3 pieces of our marble and scratched table top. All in all about $3000 in damage. So free it wasn't
Darcie S. en
.
don c. en
Nicole Thompson was very professional and helpful during my time at u-haul. All other staff was attentive and ready to help.
tanya c. en
Have had no issues at all... Great customer service... Very friendly... Heated garage thing you can pull into n unload your car that's the best part... Totally recommend...one more thing thank yous!!!
Jennifer F. en
Nicole was so great and helpful...it was an awesome experience!
Barbara C. en
Nicole who turns out to be a manager was always friendly & helpful when ever I had to go into the store. I still have one more unit there because of how well I was treated.
TAYLOR V. en
Nicole was very patient and helpful. I appreciate her taking the time to help me find the right storage unit for my needs and not rushing.
Don K. en
Great place. Staff was friendly and helpful.
Sharon W. en
Staff and owner were very helpful in fact even helping with moving items to storage to climate controlled unit. I would highly recommend this facility.
Milo K. en
The storage facility worked with us and made a very stressful time a little less stressful. Thank you!
DANA R. en
It was finr
june b. en
Great experience, super customer service!
Spring D. en
The people I meet in person at the locations are always awesome! The people I get when I call the 800 number are usually rude.
Jeremy M. en
No comment
Jonathan D. en
While the facility was clean and inviting, the management really has some work to do with their customer service. Moving is never fun or easy, management here could learn from the great employees.
Cynthia G. en
We only returned a Ubox. Ubox was fantastic but phone contact is horrible. Extremely long wait times, usually to a central number that knows nothing and transfer you to other sites that know nothing.
Jayden H. en
The staff were very helpful!
John M. en
No comments.
Thomas R. en
I only wish all units where on main floor and not up the stairs. But besides that it was perfect.
judy p. en
everyone was great
June B. en
At first they put a 60 yr old disabled woman on the 2nd floor. Offered n o help. Demanded we buy their lock instead of a good one we already owned. They were unfriendly.not helpful. I wouldn't go
Sharon H. en
It took an urgent call from me to get my boxes released to my unloaders. I understand it’s a busy time of year but I think your processes need to be improved to ensure better customer service.
Kristie H. en
I spent about $4000 moving U-boxes across country and storing for 6 months. I was charged an entire month of storage for 2 days (because I was on automatic payment) DON'T DO AUTO PAYMENT!
Jenny D. en
I will NEVER use U-Box again. Ginger did the best she could. But the entire operation & communication was awful. The boxes weren’t delivered or picked up when they were scheduled. Awful!!!
SIENNA S. en
Issues with payment. Double charged when I was on automatic, so took off of automatic. Then the system changed, and the charges lagged a solid week or so to my bank (Bank insisted was Uhaul).
JOHN S. en
Thanks
allen w. en
Great site and great team. Very helpful group of people.
Karen D. en
Bobbie was wonderful! She was definitely topnatch!