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kenneth M.Customer Reviews for U-Haul Storage of East Spokane
Testimonials From Recent Customers
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I was reserved the wrong size, wrong duration and the worker who completed the return checkin was rude!
ROBERT H.Potentially warn in-town truck customers that the vehicle's service engine light might come on for an oxygen sensor/phantom code problem.
Jeffrey E.Nothing I can think of.
Kathryn C.The truck that we were given was in poor shape. The seats were torn, paint on the sides of the truck was peeling. The driver side mirror would not stay in place and moved anytime the truck hit the least of a bump making it quite unsafe when trying to change lanes or turn. When we reported this to the office staff they basically didn't care. They just kept repeating these are U-Haul trucks.
Margaret L.This location was good, but I was very unhappy with my overall experience as my initial pick up location was supposed to be North Spokane (MHW Contracting), but when I arrived, they did not have the trailer that I reserved. I had a reservation number with a pick up time and location, but the trailer was not there. I then had to wait and drive 45 min away to the Spokane Valley to pick up the equipment. This was a huge disappointment and very unprofessional. I really needed to load my trailer that morning, but was unable to because of the Uhauls error. Bad experience with Uhaul.
Adam V.We have been to other UHaul businesses and never have we had the helpfulness and courteousness as this group. We made arrangements ahead of time for the rental truck and everything was ready and waiting for us when we arrived. We will never again waste our time visiting other UHaul offices here in Spokane. This group works just fine! Thank you very much! Frank and Dorothy Blair.
Dorothy B.There should be a credit or something when you bring a truck back with more fuel than when you picked it up, but otherwise this was an overall easy experience and the staff were all very helpful and professional.
Sara G.On line reservation worked well. The staff were friendly and we were hooked up and unhooked on our return in very short time.
Scotty S.I will only use this particular u-haul everyone is always extremely friendly and eager to help no matter how long the line is
NEMIAH S..ore diversified trucks. Different sizes.
Dennis H.Great staff. We'll done!
Michael R.The only concern I have is
jeremiah M.Have used this location before. Still top rate
Chris P.Overall good experiance.
Ryan M.Employees were not interested in actually helping a customer. It was all about just typing in the required data, and collecting the money. I'd never rent from this location again.
PETER J.Was told the tank was full and signed the contract to return it full but was only at 3/4 of a tank when i got it. Had to return it full which was way more fuel that i used.
Amanda W.Very good rental location, with friendly helpful staff. The motorcycle trailer was exceptionally well designed and performed perfectly. Gracias.
David W.Friendly and helpful.
Drake S.Friendly, helpful, and quick. Very excellent.
Julie H.Fast and friendly and able to get everything we needed to get the job done.
Jesse S.Wow! Again, pleasant and efficient check-in process. Not sure where you find such nice and competent people but keep it up.
Chris P.Everyone I spoke to was very friendly and extremely helpful. I've rented a few trailers recently, and this was the best experience I've ever had with U-Haul!
Christopher E.Ruben and everyone were incredibly helpful with picking up and returning. Even with the facility being short-staffed.
Rory B.Staff was extremely helpful and friendly. I had no problems moving in or out. I will always recommend U-Haul to anyone for moving or storing my goods.
Virginia Y. | Overall ExperienceI don't think the inside of the truck had been cleaned. There were spills on the tray. Other than that it worked well and there were no other issues.
sharon W.Keep up the good work, we will use your service again, thanks.
Maxine P.I've gone to this same location for years, and this is the best service I've ever had there. Great job!
TERRY F.Rented a truck for a 17 mile round trip move. When we filled gas tank upon return, it took 8 gallons to full. Asked for manager to call me but he never did. Laura Johnson
Laura J.Best service I have had beginning to end in a long time! I seriously cannot believe how awesome every person at these locations are. I will never go anywhere else! Thank you for everything!!
Jaime D.Amazing customer service! Love these guys! They were all awesome! Cass, Reuben and Cody!! Great job!!
kellee b. | First ImpressionsEveryone who works there is spot on! They know what they're doing and will do everything to help you including and giving you a Gatorade if needed!
Thomas A.The staff were exceptionally friendly! I had a great experience.
Austin W.My reserved equipment was not available so I was downgraded into a smaller truck. I was told I would receive a discount. The discount was not given upon my mobile checkout.
Pine E.Dings, scratches and Dents all over the truck. AC didn't work. Employees were friendly at least
Jacqueline R.I turned in my trailer rental, but it was never processed. Luckily I was able to come the next day and get it returned properly.
Thomas M.Great place and great staff!!! Use them a lot! Thank you !!
Shelley M.Absolutely amazing service, I would not hesitate to recommend this location to anyone, staff was incredible from the moment we walked in and friendly after we dropped off, vehicle was in immaculate condition and felt almost new, five stars+
Kevin H.Everything went smooth, no glitches and very helpful staff. Check-in was quick and easy.
Keith H.give him a free truck.....
michael S.We'll maintained but not clean (screws, nails, dirt, misc tools).
bill B.Exceptional service by Reuben. He was friendly, efficient, thorough and very customer service oriented!
Neil S.Facilities are great but your boxes suck
JOSEY P. | Overall ExperienceServicio al cliente de excelencia. Very easy to work with.
scott S.Clean windshields.
BILLY R.Excellent service... Couldn't be better
SCOTT L.Everything went smoothly, friendly stuff, clean equipment.
ANATOLIY K.Good experience.
Scott R.Great service. Made renting a truck very easy
duane N.The unit was great but it would be nice to have a different rate if you only need it for a few hours in my case I needed it less than four hours but I was paying for a daily rate. I would probably rent more if that was the case instead of waiting for somebody loan me their truck. P Paperwork was very easy. I was in and out in about 10 minutes, no muss no fuss
Connie N.Great service
paval A.The person at the counter was very rude. I never leave bad comments but beyond our circumstances and traffic we were 15 minutes late and charged us for another day…just bad experience over all
KC P.Everyone at UHAUL is very accommodating anything you need it's all in one spot customers always right what a refreshing concept. Usually with corporations big ones especially they are like treat you like they are doing you a favor and treat you rude disrespectful like they don't need you you need them not at uhaul they make your move rather state to state or around the way you are my moving company forever.
Sylvia M.The employees were very helpful and kind.
john A.Rental of the truck and the turn in was conducted quickly, courteously and professionally..
Randall G.In and out quickly. Very courteous people
FRED S.Fast and Easy to book, pick up, use and return.
phil G.Well from what I've seen Saturday morning is a busy time over there, and there was only one guy on shift. There was 6 customers in the lobby.
stephen W.Everything was super convenient and easy, from reservation to equipment return. No complaints at all. Highly satisfied!
Michelle B.The employees I met were very helpful and professional.
Richard W.The guy who helped me was awesome and very kind. Poor guy was extremely short staffed and still gave excellent service. I did notice a manager (female) sitting at her desk not offering to help any of the many customers who was patiently waiting in line. You should never let your staff suffer and sink because you are “in charge†period. Excuses are for poor leadership.
Jason S.It's hard to get a hold of a person to talk to and wait times are long but was very helpful when I finally got through
KATHY P. | First ImpressionsJordan was great! A huge help in getting what I needed quickly! Thank you Jordan
Jeanna S. | First ImpressionsI do like this place but I checked out Saturday and I didn't receive any money from the storage unit that I paid for a whole month. Gracias.
ellen b. | Overall ExperienceThe person at the uhaul location was absolutely wonderful and extremely helpful. However I rented a 20 foot truck and the phone agent reserved a storage unit the size of a closet. Also due to homeless people coming into the facility they had to lock the doors at 7 pm we arrived at 6:45 thinking we had till 10 pm… if I did not have a garage I would have had an issue
Stephanie W. | Online Move InWe rented a unit that would keep musical instruments and electronics from freezing during a home remodel. Customer service was always great; when we rented, when I couldn't remember which unit, when I needed help "checking-in" and the loan of a broom and dustpan while checking out. I didn't stop the "auto-pay" promptly enough and it appears that they'll soon have my refund on it's way! Sorry to cause extra work. ¡Gracias!
Francis B. | Overall ExperienceThey helped me check in and showed me how to get in and out. They also showed me how to get to my unit. It was really helpful.
Audra V. | Online Move InThe staff was fantastic! I will be back!
elizabeth m. | Overall ExperienceI am not a new customer. I simply updated my charge account information and received this notice. This being stated, I would like to question why I got a Delinquent Fee notice for $24.99 on 11/14/2021 at 10:53 AM and then a payment reminder on the same day, 11/14/2021 at 12:49 AM; less than two hours later? After calling and waiting for what seemed a half hour, I was connected to what I assume was a call center because the phone number for my local U-Haul Storage dealer in Spokane Valley, Washington (Unit #1096) seems to be a main number and not specifically tied to my local one. I was told by the first lady I spoke to, that my Visa Card expired in October of 2019 and that was why I received the delinquent fee notice, whereupon I stated that I would like to dispute the late payment penalty. I was then transferred without notice of to whom or to what department I was transferred to and spoke with a gentleman with whom I updated my bankcard information. He told me there was nothing he could do because it was my responsibility to update my charge card information. Up until this November payment, my account has been debited every month since November of 2019 and I have received texts including autopayment notices and a rate increase but no notice that my card had expired two years earlier. I used to receive rent reminders on the first of every month up until November of 2018, when I received autopayment notices only. It is a bit disconcerting when I am given no notice that my scheduled payment has not been received and then given less than two hours to remedy the situation. Should whomever reads this have an inclination to do so, I would appreciate this text being forwarded to your Customer Relations department. I would like to dispute this charge but cannot locate the right channel(s) to do so. Gracias por considerarnos. Sincerely Yours, Wes Binkley
WES B. | First ImpressionsSeveral issues at this location: When I tried to call with a question - could not get the staff on the phone, ever. When we mentioned that, they chuckled. And didn't provide any explanation. Got a late charge even though I had auto pay turned on. Overall, I was less than pleased with the staff here. The facilities were fine.
Francesca D. | Overall ExperienceRenner and Gabe are good with customer service. The location has no elevators but the stairs are sturdy. Clean and good security.
DWIGHT T. | First ImpressionsGabe was fantastic; he not only satisfactorily resolved a major storage problem, he did it while delivering exceptional customer service.
Bernadette F. | First Impressions7pm-8pm is a little early to be locked out, other than that no compaints so far
brian c. | First ImpressionsVery helpful associates at the front desk!
Francesca D. | First ImpressionsManagement was non existent at this facility. I went in several times to the facility to talk to a manager and they were never there.
DALE ROBERT E. | Overall Experience10/10 would definitely rent from you again if needed. Thank you for the wonderful years of service.
Jasmine S. | Overall ExperienceI have been a UHAUL customer for many years and this was by far the most amazing experience I've had!! Lisa and her team provided top notch customer service and went above and beyond to help us. I will definitely be returning to them for all my storage and moving needs. Thank you Lisa and team!
Elle S. | First ImpressionsI used the storage unit for over 25 years. It is safe and secure. The climate control of the units is outstanding.The people working there are very friendly and helpful. The only reason I have vacated my unit is because my lifestyle has changed as I have gotten older and I want to rid myself of many possessions.
JAMES M. | Overall ExperienceGreat experience! Everything went smoothly and staff were always super friendly and helpful.
isaac w. | Overall ExperienceLisa and Zack did a great job helping me .
William C. | First ImpressionsWow! The manager needs a raise! If I had a business that could afford her, I would hire her in a second! Great customer service and great personality. I really felt taken care of.
Shawnarae J. | First ImpressionsThe manager Lisa was amazing. There was a guy named Jeff(I believe was his name) who was so kind and helpful. I'm very comfortable having our belongings stored at that location. The staff really made it an easy and less stressful situation.
Jamie S. | First ImpressionsThese storage units are clean and seem very secure. The price is also very reasonable.
Terry W. | First ImpressionsThis facility made it extremely easy for the move in and out. They provide carts and there is an easy garage access to back my truck up to.
Anita D. | Overall ExperienceCovered move in bay is a very nice convenience.
Patrick P. | First ImpressionsAmazing! Thank you!
Cassandra W. | Overall Experienceprocess was smooth and easy. Thank you!
james r. | First ImpressionsWow! I have never had such a can do experience at any other Uhaul location, customer service here was amazing!
angela d. | First ImpressionsGreat staff! Went above and beyond! This location is the best.
Jennifer B. | First ImpressionsSuper
Michael L. | Online Move InUHaul is a joke. Customer service takes too long to get ahold of, and rarely is able to help you before having to make 3-4 transfers. In person, the processes are ineffective and confusing, and interactions take upwards of 20 minutes for operations that are streamlined and efficient at other businesses.
chynna f. | Overall ExperienceCassidy was the best. Phenomenal customer service.
JORDAN S. | Overall Experiencethe movers were exceptionally great, would highly recommend
Lyle A. | Overall ExperienceI Am sure that there will be some occasions in the future that I wished I had 24hr access to my belongings, But this works for now.
John M. | First ImpressionsThe price of our storage unit was continually raised without any warning.
Ryan J. | Overall ExperienceWish you were open till 9pm. Everything else was very professional. Glad to do business with you. I will if the need arises, be back.
john c. | Overall ExperienceI wish there was later access past 7pm, but that would be the only thing I would change. I had a good experience.
Brett S. | Overall ExperienceWhat made it tolerable in a very stressful time was the store manager Stephan . He was so nice and helpful could not have been more kind or accommodating...He also amazed me at how he could run the entire store and all it's different tasks and still help every customer with a smile . Don't ever lose that guy as a employee.
joel h. | First ImpressionsI'm extremely disappointed I have been trying to speak with the manager and only get the voicemail I was over charged and the staff member I was dealing with was rude I asked for a supervisor and he stated manager wasn't there I went to find another worker outside when I came back in with the other gentleman a female employee was there said she was assistant manager and the wife of the employee she was also rude and accused me of making false statement when I told her I felt the employee was rude. I want to talk to the manager to resolve the over charges. I have called several times to resolve this issue and can't seem to reach the manager. I'm very disappointed with the customer service.
Corinna R. | Overall ExperienceVery nice manager. Very clean facility.
Michael F. | Overall ExperienceThey were very nice & helpful. We would use them again.
Rene B. | Overall ExperienceExcellent service
Rene B. | First ImpressionsExcellent staff. So helpful!
Teresa K. | First ImpressionsWonderful staff!
Teresa K. | Overall ExperienceLisa was amazing!!! The rest of the staff was great toooo!!
Lynn K. | Overall ExperienceYour job is not an easy one especially when people are moving and they are already stressed out. Keep up the hard work and thank you for the help.
Richard B. | Overall ExperienceFast and simple.
RAYME T. | First ImpressionsThey worked with me and supported my move in so many ways. The staff was kind and helpful.
Rozella B. | Overall Experiencefriendly service very helpful all smiles answered all my questions
ronessha b. | First ImpressionsThe drive in loading & unloading garage with available carts were very helpful & convenient. The staff were always helpful, friendly and pleasant.
Darla B. | Overall ExperienceThe whole place was filled with happy people happy to help out with all my needs and it was an awesome experience! ¡Gracias!
Loreisa C. | First ImpressionsLisa was amazing on both interaction. Lisa handled my move out quickly, professionally and thoroughly. I appreciated her friendly demeanor.
Roxanne J. | Overall ExperienceQuick and friendly/ fair price Will use them again
CARA O. | First ImpressionsGreat service. No surprises. Very helpful and knowledgeable crew.
Christopher H. | First ImpressionsManager and staff were great.
paul r. | Overall ExperienceThey were nice and friendly.
Robert M. | First ImpressionsGreat business
Lanette H. | Overall ExperienceEh.
cody c. | Overall ExperienceThe staff were very nice and helpful we had no problems. Our storage area was easy to get to and very clean we would recommend this uhaul location to family and friends anytime. Great job.
Barbara C. | Overall ExperienceAll very rude, I’ve always made my payment on time Got a late notice and realized that there were two payments that I have proof I pay for are missing
KENYA E. | Overall ExperienceEveryone there was always very helpful, friendly & courteous.
Darla B. | Overall Experienceyou need more individuals working inside on the retail side have been in there many times and I’ve had to wait and wait and wait
John B. | Overall ExperienceVery caring people!! Shout out to Brenton for ALL the help and support you provided for me.
Tami T. | Overall ExperienceI have to say that Brenton went above and beyond to help.
Lorraina G. | First ImpressionsVery helpful and accommodating.
Theresa R. | First ImpressionsGreat!
Cassandra W. | First ImpressionsEvery time I went to U-haul I was greeted by employee's who were very friendly. I would recommend this location to anyone.
Lisa D. | Overall ExperienceIt was a very easy process to move in and out of the storage and the place is super clean
Jennifer F. | Overall ExperienceI was very happy with the staff. Very friendly!
Alisa B. | Overall ExperienceFacility and employees were great. However, the free movers we had were another thing. They broke 3 pieces of our marble and scratched table top. All in all about $3000 in damage. So free it wasn't
Sharon W. | Overall Experience.
Darcie S. | Overall ExperienceNicole Thompson was very professional and helpful during my time at u-haul. All other staff was attentive and ready to help.
don c. | Overall ExperienceHave had no issues at all... Great customer service... Very friendly... Heated garage thing you can pull into n unload your car that's the best part... Totally recommend...one more thing thank yous!!!
tanya c. | First ImpressionsNicole was so great and helpful...it was an awesome experience!
Jennifer F. | First ImpressionsNicole who turns out to be a manager was always friendly & helpful when ever I had to go into the store. I still have one more unit there because of how well I was treated.
Barbara C. | Overall ExperienceNicole was very patient and helpful. I appreciate her taking the time to help me find the right storage unit for my needs and not rushing.
TAYLOR V. | First ImpressionsGreat place. Staff was friendly and helpful.
Don K. | Overall ExperienceStaff and owner were very helpful in fact even helping with moving items to storage to climate controlled unit. I would highly recommend this facility.
Sharon W. | First ImpressionsThe storage facility worked with us and made a very stressful time a little less stressful. ¡Gracias!
Milo K. | First ImpressionsIt was finr
DANA R. | Overall Experience