Customer Reviews for U-Haul Storage of East Spokane

Clasificación:

5.0

Store manager and staff were both great to work with.

Clasificación:

5.0

My counter person was awesome. Don't remember his name but he took care of me. Pleasure to do business with!!! Thank you!!!

Clasificación:

5.0

See above

Clasificación:

5.0

Wonderful service

Clasificación:

5.0

Nice woman that helped me get hooked up and unhooked 😊.

Clasificación:

5.0

Cassidy is an extremely knowledgeable and helpful person, this is a huge plus for your location to have someone like her there as she handles everything with ease and calmness. Great hire will definitely return to rent other equipment in the future. Thank you U-Haul

Clasificación:

5.0

One major issue with U-haul, not the East Spokane site in particular. I had to drive an hour and a half from the preferred pick up site in Pullman to get the truck! I understand that scheduling can be difficult and complex, but nobody from the regional scheduling department bothered to call me and let me know a change had been made. Not very impressive.

Clasificación:

5.0

Very friendly efficient staff. Super convenient location. Very clean and inspired confidence. Would recommend this location to anyone!

Clasificación:

5.0

Awesome staff

Clasificación:

5.0

Customer service was excellent.

Clasificación:

5.0

Kassidy is a gem! She has such a great style and helped me overcome several obstacles which popped up during my recent move. 10 Stars! With a manager like Kassidy you will only grow business and loyalty.

Clasificación:

5.0

The truck was ready to go for when I requested it. The staff was friendly and courteous. The price was good

Clasificación:

5.0

Kassidy (Manager) was extremely knowledgeable, friendly, and helpful. She attempted several times to try to resolve my issues, and gave me her card to reach out if a resolution was not reached.

Clasificación:

5.0

This facility made it extremely easy for the move in and out. They provide carts and there is an easy garage access to back my truck up to.

Clasificación:

5.0

Good customer service.

Clasificación:

5.0

Excellent customer service

Clasificación:

5.0

Covered move in bay is a very nice convenience.

Clasificación:

5.0

Amazing! Thank you!

Clasificación:

5.0

No problems at all with the Spokane Valley location. I did schedule and extra day with your scheduling dept. only to be called draw next day wondering when we would drop off the trailer. Doesn't the scheduling dept communicate the changes to your drop off location? Seemed strange.

Clasificación:

5.0

Not a thing. Everything was perfect

Clasificación:

5.0

Not much, very impressed by the customer service we had on this location. Gracias.

Clasificación:

3.0

Your online checkin was slow......

Clasificación:

5.0

Everything went well... Kassidy was excellent to work with!

Clasificación:

5.0

Absolutely awesome! From beginning to the end. Staff was very friendly!!

Clasificación:

5.0

The guy who helped me was super friendly and very knowledgeable about the location I was headed which .ass it fun. He was also really helping hitching up the equipment and explaining it's functionality and use for best results. Give him a raise. Thanks again

Clasificación:

3.0

When returning truck, only one person in store had to help 4 different people returning vehicles and 1 getting a storage unit. This person did a great job trying to handle it all, had a good attitude but was overwhelmed. Two customers came in saw the line and left immediately. Need to work on proper staffing!

Clasificación:

5.0

Manager was excellent to work with very courteous.

Clasificación:

2.0

I was assured by the company in Spokane Valley, WA that I since I accepted the UHaul with 1/8 of a tank of fuel that as long as I returned it with 1/4 of a tank of fuel when I arrived at the gaining location in Tucson, AZ that I would receive a monetary credit for the difference in fuel. I even explained that to the the company in Tucson, who said they would take care of me, but I did not receive the credit I was promised. Not good business.

Clasificación:

5.0

Nada

Clasificación:

5.0

Manager was helpful and quick. Got me in and out as soon as she could. Lot was clean & organized.

Clasificación:

5.0

This location is best went to 3 different locations in Spokane customer service was "HORRIBLE" they acted like they didn't know what they were doing was even told they didn't do 1 way rentals from WA to MT

Clasificación:

5.0

Over priced but what's not these days lol. what else can you say but supply and demand, when u need it they have it. I will say this much a car Dolly should not cost as much as it cost to rent a car, milage or not.

Clasificación:

5.0

Keep smiling and polite. Wonderful men.

Clasificación:

5.0

process was smooth and easy. Thank you!

Clasificación:

5.0

Wow! I have never had such a can do experience at any other Uhaul location, customer service here was amazing!

Clasificación:

5.0

I've been driving trucks commercially for a while. I was very impressed with the pulling towing cab controls and comfort of your new 15 and auto trailer was very user-friendly I haven't drove in an easier equipment to drive in many years thank you

Clasificación:

5.0

create a program that would allow customers the 7 round to 4 way flat connectors to use free of charge

Clasificación:

2.0

I went to 4 places there 2 of places wouldn't call other places to see if they had a trailer

Clasificación:

3.0

Truck was disgusting and the smell was almost too bad to even drive. Honestly not safe.

Clasificación:

5.0

Everything went like clockwork so I didn't see any room for improvement. I have found this U Haul dealer to be the friendliest in the entire Spokane/Spokane Valley area. It's top notch. If one is looking for a U Haul dealer with a fantastic inventory this is the dealer you have to rent from.

Clasificación:

4.0

The young lady Kelsey( I think that was her name or Kasida was nice and fun to deal with she was quick

Clasificación:

5.0

Great staff! Went above and beyond! This location is the best.

Clasificación:

5.0

Very friendly and quick!

Clasificación:

5.0

Not really anything. Staff and management are great!

Clasificación:

5.0

Excellent people we use the truck to deliver toys to the Children's Hospital see you next year

Clasificación:

5.0

Great staff very helpful

Clasificación:

5.0

Great service and very helpful would recommend them anytime

Clasificación:

5.0

You did a great job we were quick is in and out great job

Clasificación:

5.0

This isn't regarding this location, it's a general comment. Sign inside the truck is misleading. It says that a person can save $25 by ensuring that the inside of the truck is swept and the furniture blankets are folded. What it doesn't say is that it is a fee that can be charged if it isn't done. I did it and thought I would get $25 off the amount of my bill.

Clasificación:

4.0

Salesman was very polite and was doing his upmost to get me along my way....

Clasificación:

4.0

Unfortunately, the tow dolly lights didn't work properly and that delayed our departure about 1 1/2 hours. The personal were very helpful and pleasant. Especially, Cassidy and Chris.

Clasificación:

5.0

Good nice guys.

Clasificación:

5.0

Super

Clasificación:

5.0

When we went to pick the truck up the gentlemen that helped us was great, I cant remember his name but he was very helpful. When we walked in to return the truck Spencer was amazing, she greeted us with a hello and a big warm smile. She made us feel really welcome. She went right out checked the truck and came back and said everything was good. She made it go so smooth and easy. I had a question about the deposit and had to call there and I happened to get her when I called and again nothing but kindness. Answered all my questions. I could feel her smile thru the phone. I absolutely appreciated her kindness. She deserves a raise and she is a keeper. Don't get rid of her EVER !!!

Clasificación:

1.0

UHaul is a joke. Customer service takes too long to get ahold of, and rarely is able to help you before having to make 3-4 transfers. In person, the processes are ineffective and confusing, and interactions take upwards of 20 minutes for operations that are streamlined and efficient at other businesses.

Clasificación:

5.0

Cassidy was the best. Phenomenal customer service.

Clasificación:

5.0

Nothing. The staff was awesome.

Clasificación:

2.0

I called to ask if I could rent an additional 24 hours. They said the truck was already due to go to someone else, but they would let me bring back at 11:30am instead of 7am and not charge me for the extra time since I could not get the full 24 hours. They charged me a full 24 hours additional without telling me. I saw it on my credit card statement. Now I have to deal with that. Not happy. I would have returned at 7am if I know I would pay $90 more for 4 hours. Not good.

Clasificación:

5.0

This comment is for U-Haul's online rental program. If you take a customers money and tell them a truck is available at the requested location you had better be sure it is. I was told I would have a truck available in Kirkland, WA. It was not, I had to drive to Spokane to get it. 5 hours and a lot of gas. Both locations were great, not happy with U-Hauls rental process. No compensation for wasted time and fuel.

Clasificación:

5.0

Very friendly and knowledgeable staff,. Well run location

Clasificación:

5.0

Fix the gas tank problem. I went a total of 8 miles in a 20' truck and yet put 7.5 gallons into the tank.

Clasificación:

5.0

the movers were exceptionally great, would highly recommend

Clasificación:

4.0

I Am sure that there will be some occasions in the future that I wished I had 24hr access to my belongings, But this works for now.

Clasificación:

3.0

The price of our storage unit was continually raised without any warning.

Clasificación:

5.0

Wish you were open till 9pm. Everything else was very professional. Glad to do business with you. I will if the need arises, be back.

Clasificación:

5.0

I wish there was later access past 7pm, but that would be the only thing I would change. I had a good experience.

Clasificación:

4.0

What made it tolerable in a very stressful time was the store manager Stephan . He was so nice and helpful could not have been more kind or accommodating...He also amazed me at how he could run the entire store and all it's different tasks and still help every customer with a smile . Don't ever lose that guy as a employee.

Clasificación:

1.0

I'm extremely disappointed I have been trying to speak with the manager and only get the voicemail I was over charged and the staff member I was dealing with was rude I asked for a supervisor and he stated manager wasn't there I went to find another worker outside when I came back in with the other gentleman a female employee was there said she was assistant manager and the wife of the employee she was also rude and accused me of making false statement when I told her I felt the employee was rude. I want to talk to the manager to resolve the over charges. I have called several times to resolve this issue and can't seem to reach the manager. I'm very disappointed with the customer service.

Clasificación:

5.0

Very nice manager. Very clean facility.

Clasificación:

5.0

They were very nice & helpful. We would use them again.

Clasificación:

5.0

Excellent service

Clasificación:

5.0

Excellent staff. So helpful!

Clasificación:

5.0

Wonderful staff!

Clasificación:

5.0

Lisa was amazing!!! The rest of the staff was great toooo!!

Clasificación:

4.0

Your job is not an easy one especially when people are moving and they are already stressed out. Keep up the hard work and thank you for the help.

Clasificación:

5.0

Fast and simple.

Clasificación:

4.0

They worked with me and supported my move in so many ways. The staff was kind and helpful.

Clasificación:

5.0

friendly service very helpful all smiles answered all my questions

Clasificación:

4.0

The drive in loading & unloading garage with available carts were very helpful & convenient. The staff were always helpful, friendly and pleasant.

Clasificación:

5.0

The whole place was filled with happy people happy to help out with all my needs and it was an awesome experience! ¡Gracias!

Clasificación:

5.0

Lisa was amazing on both interaction. Lisa handled my move out quickly, professionally and thoroughly. I appreciated her friendly demeanor.

Clasificación:

5.0

Quick and friendly/ fair price Will use them again

Clasificación:

5.0

Great service. No surprises. Very helpful and knowledgeable crew.

Clasificación:

5.0

Manager and staff were great.

Clasificación:

4.0

They were nice and friendly.

Clasificación:

5.0

Great business

Clasificación:

4.0

Eh.

Clasificación:

5.0

The staff were very nice and helpful we had no problems. Our storage area was easy to get to and very clean we would recommend this uhaul location to family and friends anytime. Great job.

Clasificación:

1.0

All very rude, I’ve always made my payment on time Got a late notice and realized that there were two payments that I have proof I pay for are missing

Clasificación:

4.0

Everyone there was always very helpful, friendly & courteous.

Clasificación:

4.0

you need more individuals working inside on the retail side have been in there many times and I’ve had to wait and wait and wait

Clasificación:

5.0

Very caring people!! Shout out to Brenton for ALL the help and support you provided for me.

Clasificación:

5.0

I have to say that Brenton went above and beyond to help.

Clasificación:

5.0

Very helpful and accommodating.

Clasificación:

5.0

Great!

Clasificación:

5.0

Every time I went to U-haul I was greeted by employee's who were very friendly. I would recommend this location to anyone.

Clasificación:

5.0

It was a very easy process to move in and out of the storage and the place is super clean

Clasificación:

5.0

I was very happy with the staff. Very friendly!

Clasificación:

5.0

Facility and employees were great. However, the free movers we had were another thing. They broke 3 pieces of our marble and scratched table top. All in all about $3000 in damage. So free it wasn't

Clasificación:

3.0

.

Clasificación:

5.0

Nicole Thompson was very professional and helpful during my time at u-haul. All other staff was attentive and ready to help.

Clasificación:

5.0

Have had no issues at all... Great customer service... Very friendly... Heated garage thing you can pull into n unload your car that's the best part... Totally recommend...one more thing thank yous!!!

Clasificación:

5.0

Nicole was so great and helpful...it was an awesome experience!

Clasificación:

5.0

Nicole who turns out to be a manager was always friendly & helpful when ever I had to go into the store. I still have one more unit there because of how well I was treated.

Clasificación:

5.0

Nicole was very patient and helpful. I appreciate her taking the time to help me find the right storage unit for my needs and not rushing.

Clasificación:

5.0

Great place. Staff was friendly and helpful.

Clasificación:

5.0

Staff and owner were very helpful in fact even helping with moving items to storage to climate controlled unit. I would highly recommend this facility.

Clasificación:

5.0

The storage facility worked with us and made a very stressful time a little less stressful. ¡Gracias!

Clasificación:

4.0

It was finr

Clasificación:

5.0

Great experience, super customer service!

Clasificación:

5.0

The people I meet in person at the locations are always awesome! The people I get when I call the 800 number are usually rude.

Clasificación:

4.0

No comment

Clasificación:

2.0

While the facility was clean and inviting, the management really has some work to do with their customer service. Moving is never fun or easy, management here could learn from the great employees.

Clasificación:

3.0

We only returned a Ubox. Ubox was fantastic but phone contact is horrible. Extremely long wait times, usually to a central number that knows nothing and transfer you to other sites that know nothing.

Clasificación:

5.0

The staff were very helpful!

Clasificación:

5.0

No comments.

Clasificación:

5.0

I only wish all units where on main floor and not up the stairs. But besides that it was perfect.

Clasificación:

5.0

everyone was great

Clasificación:

3.0

At first they put a 60 yr old disabled woman on the 2nd floor. Offered n o help. Demanded we buy their lock instead of a good one we already owned. They were unfriendly.not helpful. I wouldn't go

Clasificación:

3.0

It took an urgent call from me to get my boxes released to my unloaders. I understand it's a busy time of year but I think your processes need to be improved to ensure better customer service.

Clasificación:

1.0

I spent about $4000 moving U-boxes across country and storing for 6 months. I was charged an entire month of storage for 2 days (because I was on automatic payment) DON'T DO AUTO PAYMENT!

Clasificación:

1.0

I will NEVER use U-Box again. Ginger did the best she could. But the entire operation & communication was awful. The boxes weren't delivered or picked up when they were scheduled. Awful!!!

Clasificación:

3.0

Issues with payment. Double charged when I was on automatic, so took off of automatic. Then the system changed, and the charges lagged a solid week or so to my bank (Bank insisted was Uhaul).

Clasificación:

5.0

Gracias

Clasificación:

5.0

Great site and great team. Very helpful group of people.