El cliente no dejó un comentario.kenneth M.
Customer Reviews for U-Haul Storage of East Spokane
Spokane Valley, WA 99216
(W of N Adams)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Mike J.
El cliente no dejó un comentario.GARY DOUGLAS Q.
I was reserved the wrong size, wrong duration and the worker who completed the return checkin was rude!ROBERT H.
Potentially warn in-town truck customers that the vehicle's service engine light might come on for an oxygen sensor/phantom code problem.Jeffrey E.
El cliente no dejó un comentario.Matthew M.
Nothing I can think of.Kathryn C.
El cliente no dejó un comentario.Kelly M.
The truck that we were given was in poor shape. The seats were torn, paint on the sides of the truck was peeling. The driver side mirror would not stay in place and moved anytime the truck hit the least of a bump making it quite unsafe when trying to change lanes or turn. When we reported this to the office staff they basically didn't care. They just kept repeating these are U-Haul trucks.Margaret L.
This location was good, but I was very unhappy with my overall experience as my initial pick up location was supposed to be North Spokane (MHW Contracting), but when I arrived, they did not have the trailer that I reserved. I had a reservation number with a pick up time and location, but the trailer was not there. I then had to wait and drive 45 min away to the Spokane Valley to pick up the equipment. This was a huge disappointment and very unprofessional. I really needed to load my trailer that morning, but was unable to because of the Uhauls error. Bad experience with Uhaul.Adam V.
El cliente no dejó un comentario.JAMES R.
El cliente no dejó un comentario.Kraig K. | Overall Experience
We have been to other UHaul businesses and never have we had the helpfulness and courteousness as this group. We made arrangements ahead of time for the rental truck and everything was ready and waiting for us when we arrived. We will never again waste our time visiting other UHaul offices here in Spokane. This group works just fine! Thank you very much! Frank and Dorothy Blair.Dorothy B.
There should be a credit or something when you bring a truck back with more fuel than when you picked it up, but otherwise this was an overall easy experience and the staff were all very helpful and professional.Sara G.
On line reservation worked well. The staff were friendly and we were hooked up and unhooked on our return in very short time.Scotty S.
El cliente no dejó un comentario.Shannon A.
El cliente no dejó un comentario.Eric S.
El cliente no dejó un comentario.Steven G.
I will only use this particular u-haul everyone is always extremely friendly and eager to help no matter how long the line isNEMIAH S.
.ore diversified trucks. Different sizes.Dennis H.
El cliente no dejó un comentario.James C.
Great staff. We'll done!Michael R.
The only concern I have isjeremiah M.
El cliente no dejó un comentario.TATYANA S.
Have used this location before. Still top rateChris P.
El cliente no dejó un comentario.dee T.
Overall good experiance.Ryan M.
El cliente no dejó un comentario.Robert U.
El cliente no dejó un comentario.Susan C. | First Impressions
El cliente no dejó un comentario.Heather R.
Employees were not interested in actually helping a customer. It was all about just typing in the required data, and collecting the money. I'd never rent from this location again.PETER J.
Was told the tank was full and signed the contract to return it full but was only at 3/4 of a tank when i got it. Had to return it full which was way more fuel that i used.Amanda W.
El cliente no dejó un comentario.Meng S.
Very good rental location, with friendly helpful staff. The motorcycle trailer was exceptionally well designed and performed perfectly. Gracias.David W.
El cliente no dejó un comentario.dean H.
El cliente no dejó un comentario.Bruce A.
El cliente no dejó un comentario.Dennis C.
Friendly and helpful.Drake S.
El cliente no dejó un comentario.Marvin G.
El cliente no dejó un comentario.JOe B.
Friendly, helpful, and quick. Very excellent.Julie H.
El cliente no dejó un comentario.George S.
Fast and friendly and able to get everything we needed to get the job done.Jesse S.
Wow! Again, pleasant and efficient check-in process. Not sure where you find such nice and competent people but keep it up.Chris P.
El cliente no dejó un comentario.Marlenna P.
Everyone I spoke to was very friendly and extremely helpful. I've rented a few trailers recently, and this was the best experience I've ever had with U-Haul!Christopher E.
El cliente no dejó un comentario.NICHOLAS C. | First Impressions
Ruben and everyone were incredibly helpful with picking up and returning. Even with the facility being short-staffed.Rory B.
El cliente no dejó un comentario.charles g. | Overall Experience
El cliente no dejó un comentario.Kyle D.
El cliente no dejó un comentario.Douglas P.
El cliente no dejó un comentario.John A.
El cliente no dejó un comentario.Dale H.
Staff was extremely helpful and friendly. I had no problems moving in or out. I will always recommend U-Haul to anyone for moving or storing my goods.Virginia Y. | Overall Experience
I don't think the inside of the truck had been cleaned. There were spills on the tray. Other than that it worked well and there were no other issues.sharon W.
El cliente no dejó un comentario.Nicholas D.
Keep up the good work, we will use your service again, thanks.Maxine P.
El cliente no dejó un comentario.Shannon H. | Overall Experience
El cliente no dejó un comentario.Grace F.
El cliente no dejó un comentario.Jennifer S. | Overall Experience
I've gone to this same location for years, and this is the best service I've ever had there. Great job!TERRY F.
Rented a truck for a 17 mile round trip move. When we filled gas tank upon return, it took 8 gallons to full. Asked for manager to call me but he never did. Laura JohnsonLaura J.
Best service I have had beginning to end in a long time! I seriously cannot believe how awesome every person at these locations are. I will never go anywhere else! Thank you for everything!!Jaime D.
El cliente no dejó un comentario.Marcus T.
Amazing customer service! Love these guys! They were all awesome! Cass, Reuben and Cody!! Great job!!kellee b. | First Impressions
Everyone who works there is spot on! They know what they're doing and will do everything to help you including and giving you a Gatorade if needed!Thomas A.
The staff were exceptionally friendly! I had a great experience.Austin W.
My reserved equipment was not available so I was downgraded into a smaller truck. I was told I would receive a discount. The discount was not given upon my mobile checkout.Pine E.
El cliente no dejó un comentario.Gregg L.
Dings, scratches and Dents all over the truck. AC didn't work. Employees were friendly at leastJacqueline R.
El cliente no dejó un comentario.Robert P.
El cliente no dejó un comentario.Kenneth W.
I turned in my trailer rental, but it was never processed. Luckily I was able to come the next day and get it returned properly.Thomas M.
Great place and great staff!!! Use them a lot! Thank you !!Shelley M.
El cliente no dejó un comentario.Kobi F.
Absolutely amazing service, I would not hesitate to recommend this location to anyone, staff was incredible from the moment we walked in and friendly after we dropped off, vehicle was in immaculate condition and felt almost new, five stars+Kevin H.
El cliente no dejó un comentario.Blake B.
El cliente no dejó un comentario.Thomas M.
Everything went smooth, no glitches and very helpful staff. Check-in was quick and easy.Keith H.
give him a free truck.....michael S.
El cliente no dejó un comentario.Douglas R.
We'll maintained but not clean (screws, nails, dirt, misc tools).bill B.
Exceptional service by Reuben. He was friendly, efficient, thorough and very customer service oriented!Neil S.
Facilities are great but your boxes suckJOSEY P. | Overall Experience
El cliente no dejó un comentario.Mark M.
Servicio al cliente de excelencia. Very easy to work with.scott S.
Clean windshields.BILLY R.
Excellent service... Couldn't be betterSCOTT L.
El cliente no dejó un comentario.Phillip H.
El cliente no dejó un comentario.Michael D.
Everything went smoothly, friendly stuff, clean equipment.ANATOLIY K.
El cliente no dejó un comentario.jimmy Z.
Good experience.Scott R.
El cliente no dejó un comentario.Koryne K. | First Impressions
Great service. Made renting a truck very easyduane N.
El cliente no dejó un comentario.Kim C.
The unit was great but it would be nice to have a different rate if you only need it for a few hours in my case I needed it less than four hours but I was paying for a daily rate. I would probably rent more if that was the case instead of waiting for somebody loan me their truck. P Paperwork was very easy. I was in and out in about 10 minutes, no muss no fussConnie N.
Great servicepaval A.
The person at the counter was very rude. I never leave bad comments but beyond our circumstances and traffic we were 15 minutes late and charged us for another dayâ€¦just bad experience over allKC P.
Everyone at UHAUL is very accommodating anything you need it's all in one spot customers always right what a refreshing concept. Usually with corporations big ones especially they are like treat you like they are doing you a favor and treat you rude disrespectful like they don't need you you need them not at uhaul they make your move rather state to state or around the way you are my moving company forever.Sylvia M.
El cliente no dejó un comentario.Lisa H. | Online Move In
The employees were very helpful and kind.john A.
Rental of the truck and the turn in was conducted quickly, courteously and professionally..Randall G.
In and out quickly. Very courteous peopleFRED S.
Fast and Easy to book, pick up, use and return.phil G.
Well from what I've seen Saturday morning is a busy time over there, and there was only one guy on shift. There was 6 customers in the lobby.stephen W.
Everything was super convenient and easy, from reservation to equipment return. No complaints at all. Highly satisfied!Michelle B.
El cliente no dejó un comentario.Thomas C.
El cliente no dejó un comentario.Andrew H.
The employees I met were very helpful and professional.Richard W.
The guy who helped me was awesome and very kind. Poor guy was extremely short staffed and still gave excellent service. I did notice a manager (female) sitting at her desk not offering to help any of the many customers who was patiently waiting in line. You should never let your staff suffer and sink because you are â€œin chargeâ€ period. Excuses are for poor leadership.Jason S.
It's hard to get a hold of a person to talk to and wait times are long but was very helpful when I finally got throughKATHY P. | First Impressions
Jordan was great! A huge help in getting what I needed quickly! Thank you JordanJeanna S. | First Impressions
I do like this place but I checked out Saturday and I didn't receive any money from the storage unit that I paid for a whole month. Gracias.ellen b. | Overall Experience
The person at the uhaul location was absolutely wonderful and extremely helpful. However I rented a 20 foot truck and the phone agent reserved a storage unit the size of a closet. Also due to homeless people coming into the facility they had to lock the doors at 7 pm we arrived at 6:45 thinking we had till 10 pm… if I did not have a garage I would have had an issueStephanie W. | Online Move In
We rented a unit that would keep musical instruments and electronics from freezing during a home remodel. Customer service was always great; when we rented, when I couldn't remember which unit, when I needed help "checking-in" and the loan of a broom and dustpan while checking out. I didn't stop the "auto-pay" promptly enough and it appears that they'll soon have my refund on it's way! Sorry to cause extra work. ¡Gracias!Francis B. | Overall Experience
They helped me check in and showed me how to get in and out. They also showed me how to get to my unit. It was really helpful.Audra V. | Online Move In
El cliente no dejó un comentario.DAVID O. | Overall Experience
El cliente no dejó un comentario.Anna W. | Overall Experience
El cliente no dejó un comentario.Stephanie F. | Online Move In
The staff was fantastic! I will be back!elizabeth m. | Overall Experience
I am not a new customer. I simply updated my charge account information and received this notice. This being stated, I would like to question why I got a Delinquent Fee notice for $24.99 on 11/14/2021 at 10:53 AM and then a payment reminder on the same day, 11/14/2021 at 12:49 AM; less than two hours later? After calling and waiting for what seemed a half hour, I was connected to what I assume was a call center because the phone number for my local U-Haul Storage dealer in Spokane Valley, Washington (Unit #1096) seems to be a main number and not specifically tied to my local one. I was told by the first lady I spoke to, that my Visa Card expired in October of 2019 and that was why I received the delinquent fee notice, whereupon I stated that I would like to dispute the late payment penalty. I was then transferred without notice of to whom or to what department I was transferred to and spoke with a gentleman with whom I updated my bankcard information. He told me there was nothing he could do because it was my responsibility to update my charge card information. Up until this November payment, my account has been debited every month since November of 2019 and I have received texts including autopayment notices and a rate increase but no notice that my card had expired two years earlier. I used to receive rent reminders on the first of every month up until November of 2018, when I received autopayment notices only. It is a bit disconcerting when I am given no notice that my scheduled payment has not been received and then given less than two hours to remedy the situation. Should whomever reads this have an inclination to do so, I would appreciate this text being forwarded to your Customer Relations department. I would like to dispute this charge but cannot locate the right channel(s) to do so. Gracias por considerarnos. Sincerely Yours, Wes BinkleyWES B. | First Impressions
Several issues at this location: When I tried to call with a question - could not get the staff on the phone, ever. When we mentioned that, they chuckled. And didn't provide any explanation. Got a late charge even though I had auto pay turned on. Overall, I was less than pleased with the staff here. The facilities were fine.Francesca D. | Overall Experience
El cliente no dejó un comentario.alan k. | Overall Experience
Renner and Gabe are good with customer service. The location has no elevators but the stairs are sturdy. Clean and good security.DWIGHT T. | First Impressions
Gabe was fantastic; he not only satisfactorily resolved a major storage problem, he did it while delivering exceptional customer service.Bernadette F. | First Impressions
El cliente no dejó un comentario.John M. | Overall Experience
El cliente no dejó un comentario.Greg T. | Overall Experience
7pm-8pm is a little early to be locked out, other than that no compaints so farbrian c. | First Impressions
Very helpful associates at the front desk!Francesca D. | First Impressions
El cliente no dejó un comentario.Scott S. | First Impressions
El cliente no dejó un comentario.Greg T. | First Impressions
Management was non existent at this facility. I went in several times to the facility to talk to a manager and they were never there.DALE ROBERT E. | Overall Experience
El cliente no dejó un comentario.JOSIE C. | Overall Experience
El cliente no dejó un comentario.Rhonda A. | First Impressions
10/10 would definitely rent from you again if needed. Thank you for the wonderful years of service.Jasmine S. | Overall Experience
El cliente no dejó un comentario.Michele S. | Overall Experience
I have been a UHAUL customer for many years and this was by far the most amazing experience I've had!! Lisa and her team provided top notch customer service and went above and beyond to help us. I will definitely be returning to them for all my storage and moving needs. Thank you Lisa and team!Elle S. | First Impressions
I used the storage unit for over 25 years. It is safe and secure. The climate control of the units is outstanding.The people working there are very friendly and helpful. The only reason I have vacated my unit is because my lifestyle has changed as I have gotten older and I want to rid myself of many possessions.JAMES M. | Overall Experience
Great experience! Everything went smoothly and staff were always super friendly and helpful.isaac w. | Overall Experience
Lisa and Zack did a great job helping me .William C. | First Impressions
El cliente no dejó un comentario.chris k. | Overall Experience
El cliente no dejó un comentario.Andrea C. | Overall Experience
Wow! The manager needs a raise! If I had a business that could afford her, I would hire her in a second! Great customer service and great personality. I really felt taken care of.Shawnarae J. | First Impressions
The manager Lisa was amazing. There was a guy named Jeff(I believe was his name) who was so kind and helpful. I'm very comfortable having our belongings stored at that location. The staff really made it an easy and less stressful situation.Jamie S. | First Impressions
These storage units are clean and seem very secure. The price is also very reasonable.Terry W. | First Impressions
El cliente no dejó un comentario.Bonny B. | Online Move In
El cliente no dejó un comentario.hailey h. | First Impressions
El cliente no dejó un comentario.Marguerite R. | Overall Experience
This facility made it extremely easy for the move in and out. They provide carts and there is an easy garage access to back my truck up to.Anita D. | Overall Experience
Covered move in bay is a very nice convenience.Patrick P. | First Impressions
Amazing! Thank you!Cassandra W. | Overall Experience
process was smooth and easy. Thank you!james r. | First Impressions
Wow! I have never had such a can do experience at any other Uhaul location, customer service here was amazing!angela d. | First Impressions
Great staff! Went above and beyond! This location is the best.Jennifer B. | First Impressions
El cliente no dejó un comentario.BRYAN G. | Overall Experience
SuperMichael L. | Online Move In
UHaul is a joke. Customer service takes too long to get ahold of, and rarely is able to help you before having to make 3-4 transfers. In person, the processes are ineffective and confusing, and interactions take upwards of 20 minutes for operations that are streamlined and efficient at other businesses.chynna f. | Overall Experience
Cassidy was the best. Phenomenal customer service.JORDAN S. | Overall Experience
the movers were exceptionally great, would highly recommendLyle A. | Overall Experience
I Am sure that there will be some occasions in the future that I wished I had 24hr access to my belongings, But this works for now.John M. | First Impressions
The price of our storage unit was continually raised without any warning.Ryan J. | Overall Experience
El cliente no dejó un comentario.Kalana B. | Online Move In
Wish you were open till 9pm. Everything else was very professional. Glad to do business with you. I will if the need arises, be back.john c. | Overall Experience
El cliente no dejó un comentario.brett o. | Overall Experience
El cliente no dejó un comentario.Paul K. | First Impressions
El cliente no dejó un comentario.steve g. | Overall Experience
El cliente no dejó un comentario.john c. | First Impressions
I wish there was later access past 7pm, but that would be the only thing I would change. I had a good experience.Brett S. | Overall Experience
El cliente no dejó un comentario.Mary P. | Overall Experience
What made it tolerable in a very stressful time was the store manager Stephan . He was so nice and helpful could not have been more kind or accommodating...He also amazed me at how he could run the entire store and all it's different tasks and still help every customer with a smile . Don't ever lose that guy as a employee.joel h. | First Impressions
El cliente no dejó un comentario.Karen R. | Overall Experience
I'm extremely disappointed I have been trying to speak with the manager and only get the voicemail I was over charged and the staff member I was dealing with was rude I asked for a supervisor and he stated manager wasn't there I went to find another worker outside when I came back in with the other gentleman a female employee was there said she was assistant manager and the wife of the employee she was also rude and accused me of making false statement when I told her I felt the employee was rude. I want to talk to the manager to resolve the over charges. I have called several times to resolve this issue and can't seem to reach the manager. I'm very disappointed with the customer service.Corinna R. | Overall Experience
El cliente no dejó un comentario.Mary P. | First Impressions
Very nice manager. Very clean facility.Michael F. | Overall Experience
They were very nice & helpful. We would use them again.Rene B. | Overall Experience
Excellent serviceRene B. | First Impressions
El cliente no dejó un comentario.Karen R. | First Impressions
El cliente no dejó un comentario.Anthony K. | Overall Experience
El cliente no dejó un comentario.Jessica T. | Overall Experience
El cliente no dejó un comentario.elisabeth d. | Overall Experience
Excellent staff. So helpful!Teresa K. | First Impressions
Wonderful staff!Teresa K. | Overall Experience
Lisa was amazing!!! The rest of the staff was great toooo!!Lynn K. | Overall Experience
Your job is not an easy one especially when people are moving and they are already stressed out. Keep up the hard work and thank you for the help.Richard B. | Overall Experience
Fast and simple.RAYME T. | First Impressions
They worked with me and supported my move in so many ways. The staff was kind and helpful.Rozella B. | Overall Experience
friendly service very helpful all smiles answered all my questionsronessha b. | First Impressions
The drive in loading & unloading garage with available carts were very helpful & convenient. The staff were always helpful, friendly and pleasant.Darla B. | Overall Experience
The whole place was filled with happy people happy to help out with all my needs and it was an awesome experience! ¡Gracias!Loreisa C. | First Impressions
Lisa was amazing on both interaction. Lisa handled my move out quickly, professionally and thoroughly. I appreciated her friendly demeanor.Roxanne J. | Overall Experience
Quick and friendly/ fair price Will use them againCARA O. | First Impressions
Great service. No surprises. Very helpful and knowledgeable crew.Christopher H. | First Impressions
Manager and staff were great.paul r. | Overall Experience
They were nice and friendly.Robert M. | First Impressions
Great businessLanette H. | Overall Experience
Eh.cody c. | Overall Experience
The staff were very nice and helpful we had no problems. Our storage area was easy to get to and very clean we would recommend this uhaul location to family and friends anytime. Great job.Barbara C. | Overall Experience
All very rude, I’ve always made my payment on time Got a late notice and realized that there were two payments that I have proof I pay for are missingKENYA E. | Overall Experience
Everyone there was always very helpful, friendly & courteous.Darla B. | Overall Experience
you need more individuals working inside on the retail side have been in there many times and I’ve had to wait and wait and waitJohn B. | Overall Experience
Very caring people!! Shout out to Brenton for ALL the help and support you provided for me.Tami T. | Overall Experience
I have to say that Brenton went above and beyond to help.Lorraina G. | First Impressions
Very helpful and accommodating.Theresa R. | First Impressions
Great!Cassandra W. | First Impressions
Every time I went to U-haul I was greeted by employee's who were very friendly. I would recommend this location to anyone.Lisa D. | Overall Experience
It was a very easy process to move in and out of the storage and the place is super cleanJennifer F. | Overall Experience
I was very happy with the staff. Very friendly!Alisa B. | Overall Experience
Facility and employees were great. However, the free movers we had were another thing. They broke 3 pieces of our marble and scratched table top. All in all about $3000 in damage. So free it wasn'tSharon W. | Overall Experience
.Darcie S. | Overall Experience
Nicole Thompson was very professional and helpful during my time at u-haul. All other staff was attentive and ready to help.don c. | Overall Experience
Have had no issues at all... Great customer service... Very friendly... Heated garage thing you can pull into n unload your car that's the best part... Totally recommend...one more thing thank yous!!!tanya c. | First Impressions
Nicole was so great and helpful...it was an awesome experience!Jennifer F. | First Impressions
Nicole who turns out to be a manager was always friendly & helpful when ever I had to go into the store. I still have one more unit there because of how well I was treated.Barbara C. | Overall Experience
Nicole was very patient and helpful. I appreciate her taking the time to help me find the right storage unit for my needs and not rushing.TAYLOR V. | First Impressions
Great place. Staff was friendly and helpful.Don K. | Overall Experience
Staff and owner were very helpful in fact even helping with moving items to storage to climate controlled unit. I would highly recommend this facility.Sharon W. | First Impressions
The storage facility worked with us and made a very stressful time a little less stressful. ¡Gracias!Milo K. | First Impressions
It was finrDANA R. | Overall Experience