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Donald L.Customer Reviews for U-Haul of Coralville
Testimonials From Recent Customers
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All good!
patrick M.We have had an extremely bad experience with getting a rental. We drove from Kansas to attend funeral and pick up furniture from of my Mom's. From the first call this was a total cluster fuck (and if you were to ask my family I don't use this word) First the fact that in the Iowa City/Coralville area you can only rent a 4x8 enclosed trailer within the city and can't do drop off out of state is total garbage. Second they had us driving an hour and half away to pick up a 4x8. My sister checked to verify the reservation and confirm on Wednesday night and it was reserved and confirmed. Thursday when I called the pick up site I was told that there now was a problem with the 1 they had as it was basically doubled booked. That they were trying to find us a different location to pick up. The young woman I spoke with was not very accommodating when I explained that this was making an already stressful situation worse. She said she didn't know where we would end up picking Iup. When I asked her how soon we would know she very rudely said to me. Well I won't know until I can get off the phone with you. I explained to her that it was your company that had created this situation and we were already having to drive 3! hours round trip out of our way to pick this vehicle up. And that I didn't need the added stress of this on top of dealing with my Mom's unexpected death. She was very rude! I hung up and called the 800 uhaul and spoke with a woman named Kayla . Told her everything that had gone on from the start of making the reservation to the rude Mr Pleasant staff member. We changed vehicle type and was able to pick up within 3 miles of the hotel we were staying in. Kayla was very pleasant and helpful and I totally appreciated her working with us.
Jeanette M.Staff was quick to get the paperwork completed and the trailer connected to my car.
Kathy W.Excellent customer service
Ken C.Excellent customer service
Ken C.worker rude, unknowledgeable truck-high mileage, swayed when driven
Karen C.Staff â€"- very good. Wait â€" very bad. Everything was great except the LONG wait. I've heard that from others, but was surprised that they had so few people working on a busy Saturday. Once I got to the front of the line, the staff was very good. When I saw what I reserved, I realized I needed something bigger. I appreciated her going the extra mile to help me get what I needed.
Carol D.Very good service
Mark B.the van smelled a bit like cigarettes which was kinda gross yk?
Jude S.Very helpful and friendly staff, even though they were overwhelmed with work.
Alan B.Very friendly and knowledgeable staff.
Peter K.I was overbooked for the size truck I had reserved. The lady worked very hard juggling multiple things at one time to make sure I was taken care of. Luckily I was able to get a truck, larger size. This would've been a huge issue! Cannot overbook!
Susan G.We talked to a really helpful agent on the phone named Montique. She was based on Davenport, IA. She had the best customer service!
SCOTT A.nice staff nice trailer
Skip E.Great service even made a one way available for a return to there location.
Olman A.Matt was very friendly, accommodating and explained the rental agreement clearly. He made my first U-Haul experience a very good one.
Jeannine S.The manager was super helpful and friendly. Beat U Haul place I've ever been to
Robert T.Friendly helpful service in the office and out in the yard hooking up the trailer. Good instructions. Best was the trailer was actually there, we had one experience where the equipment was not at the location even though it was reserved. Maybe Uhaul has made improvements in their service to customers.
GENE H.Great customer service. Matt did a great job figuring out what I did on my reservation after I changed pickup time 3 times. Francis got the truck and loaded boxes in truck. Thank you! Great job guys!
TeriA M.Kept deposit for 10 days. Only returned due to my contact. By check. Vs returning so they can credit the card used. Clean place, decent employees, maybe just a bad personal experience. But will exhaust other options before considering returning.
Travis D.Great rep. Super funny and personable and helpful/informative. Great guy. Give him a raise to keep him around as in reward his positive behavior for a job well done.
Joe B.The trailer had dirt inside. We swept it out before using it.
Gary S.Pickup was slow. Seemed to be training new staff. I look forward to working with them more in the future. All good!
Timothy F.The employees were very friendly and helpful. They were understaffed and all of them I worked with were new.
Tad M.Very helpful and friendly personnel.
Ron M.Our experience was great!
Janis K.Great experience with this location and the equipment.
Joseph K.I came in on thursday May 5 at 8am. Please find out who worked that day because the 2 employees were excellent! Very quick and very friendly and professional
Ian W.Jennifer was great!
Mary E.I was supposed to pick it up in Cedar Rapids so if the website could be more accurate it would be better
Kevn P.Very helpful
Tolentino F.They are great!
CLIFTON A.I got charged for an appliance dolly that I didn't want and it wasn't even in the truck.
Jessica C.Stay on this great work
MUSTAFA O.The rear tires were very worn.
Mike K.All employees I dealt with were competent and kind. ¡Gracias!
Leslie D.Staff were very friendly and accommodating. Nice to see smiling faces.
Joyce B.Drop off was simple and fast, and personnel was very helpful.
Jon D.We rented a trailet for 2 days and not even one day was over and they called and was wad like where is our trailer wow
RANDY L.You are doing a great job !
Edgar L.Easy drop.
Gary D.The bath was great. Nice and clean. The one that helped me had the best smile. Very kind and friendly. 98063096
RAFAEL C.Staff were friendly. Van had not been cleaned. Cargo floor had tracked dirt all over. Passenger seat had lint on it. At return, I was charged $86 fuel charge for 25 miles use. I called, manager checked vehicle and credited my card back the fuel charge.
Gray L.Quick and friendly service for a drive-up rental.
Brad G.Wiped down the cab.
Walter S.Great job all around...no complaints...
Robert D.Nada
Steve F.Great people at this location.
Richard B.Nothing to add...everything was fantastic.
Scott G.Very efficient return process. Large location with a easy to understand return area. Staff was immediately there to assist us in unhooking the trailer. Very friendly.
David H.Reserved 2 dollies, none available.
Reid S.Great customer service.
Todd M.No comments
Mark B. | Overall ExperienceI didn't personally see the storage facility because my movers delivered my ubox for me, but it was probably fine.
Ellen S. | Overall ExperienceThe staff was more than helpful and very knowledgeable about Uhaul products and services. Blake made sure everything was taken care of and that I was a happy customer! Thanks! Ava P
Ava P. | Overall Experience