Customer Reviews for U-Haul of Coralville

8,689 comentarios

2601 2nd St   Coralville, IA 52241
(@ Coral Ridge Mall)

(319) 338-2021

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(319) 338-2021

2601 2nd St
Coralville, IA 52241
(@ Coral Ridge Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

The cab smelled of smoke and made my nose run so I drove with the windows open. The windshield was streaky dirty and there was no wiper fluid cleaner. The visor retainer clip fell out causing the visor to droop. Driving east into the morning sun was a bit of a challenge and discomforting with the glare and dirty windshield and a wonky visor. Even more hazardous was the lack of tread on the tires. If there was no bare surface on the road the tires were spinning. When I mentioned this to an employee, she said there is no difference between tires with tread and tires without, they all spin. I beg to differ. Stupid of me not to get the added insurance when I was given a real beater of a vehicle that proved to be a bit hazardous to drive. Glad to have gotten back without incident.

Justin H. 
Clasificación:
5.0

Your customer service I spoke with on the phone was BAD-texted me to pull a rental box, I said YES, upon arrival, Iowa City location knew nothing about the add on....

Andy D. 
Clasificación:
4.0

The staff member was quick to get me checked in and hook up the trailer to the truck. He gave clear instructions on how to use the trailer to correctly hook up my car.

Kelly G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather L. 
Clasificación:
5.0

Replaced windshield wipers - blind with old ones.

WILLIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCAS R. 
Clasificación:
5.0

The experience was very professional and efficient. Our visit was smooth and the van we rented well maintained. Everyone was courteous and extremely helpful. They even made sure we didn't forget an item we had inadvertently left in the van. The customer service was top notch.

Cary H. 
Clasificación:
5.0

Personal were helpful and professional

AARON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diane B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN F. 
Clasificación:
2.0

Tried using the express pick up option and it took infinitely longer than going inside. Eventually had to as the online check in process timed out. Keys weren't where they were supposed to. Spent almost 20 minutes when it could have taken 5. Also when I dropped the van back off the mileage recorded was wrong, was initially billed over double what was actually driven. Clerk took care of the overage. About the only positive from the experience. Not what I've experienced in the past.

Zachary P. 
Clasificación:
3.0

I drove 19 miles and put 4 gallons of gas in. I was charged $47 to add 4 more gallons of gas. Which would would be less than 2mpg on the truck which advertises 10.

Anthony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maziyar A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN J. 
Clasificación:
2.0

I was very surprised by the quality of service and the dirty side windows... when I asked to get something to clean the windows they said they had nothing. The windows in the truck made so much noise due to not closing tightly enough, you couldn't hear the radio. When I returned the truck, they went out to check mileage and then drove off with the truck. Usually they come in and check you out and then move the truck to the lot. He took off in the truck and was gone a long time. I had to find someone else to check me out. I was just really surprised at the quality of service....before several years ago, they had an amazing work staff. It was sad to see how much it has changed.

SUSAN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew Y. 
Clasificación:
5.0

Very easy to pick up and return. Vehicle was very well maintained and clean. Had no issues even with snow falling it did well on the roads! Would definitely be returning for future needs!

CRAIG T. 
Clasificación:
2.0

Supposedly had a full tank when I got a pickup. Drove 26 miles. Put in 4.9 gals. to "top off" when I returned. Kid just looked confused when I pointed out that either it wasn't full to start or gets only 5 mpg.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNOR M. 
Clasificación:
4.0

Staff are great. Check in time goes slowly even when reserving and checking in online. The computer system takes forever for employees to do anything. Weird in an era where renting a car at the airport takes a couple minutes and the paperwork isn't any less detailed.

Matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY S. 
Clasificación:
5.0

…not much! Very friendly staff, rented a van to run a few errands. Van was clean and ready to go in no time! Nice job!

HAROLD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAHIDHAR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY K. 
Clasificación:
5.0

The guys were very helpful and efficient

LEONARD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIANA M. 
Clasificación:
5.0

Nice, clean. From start to finish in a great amount of time. Very thinkful. Will use again.

Sandra W. 
Clasificación:
5.0

Accidentally went over the allotted time and I called ahead to let uhaul know and they waived the fee. Excellent staff.

Kyle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron V. 
Clasificación:
4.0

The return process was particularly nice.

RALPH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A. 
Clasificación:
5.0

Super friendly staff! Made the move super easy!

Austin S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Isaac Teye N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Lexi R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lexi R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gallagher L. 
Clasificación:
5.0

Fix lot lights, it was to dark.

SIDNEY K. 
Clasificación:
4.0

The trailer was very dirty. We were moving a mattress and had to clean it before using.

Ricky S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THAMMANIT P. 
Clasificación:
1.0

El cliente no dejó un comentario.

TRISTAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVELYN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

Very fast in and out

EDWARD G. 
Clasificación:
5.0

No at all.

JEAN M. 
Clasificación:
5.0

Free beer?

JOHN G. 
Clasificación:
1.0

Coralville location is terrible with customer service and they lie to the customers...I returned the truck a week ago today filed a complaint had to call corporate and Coralville location still has not called back to correct the issue with my billing...the customer service agent I spoke to was very helpful and kind but the ones at Coralville are awful

DANNIELLE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

zhengyuan M. 
Clasificación:
2.0

The gas gauge was stuck on half. I needed to fill it to 5/8 which is the way I got the truck. Ended up filling the tank with the gauge stuck on half. The manager said she would fix it but so far has done nothing including communication.

Kenton W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER L. 
Clasificación:
4.0

Everything went well from reservation to return.

FLINT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harlan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Qi Z. 
Clasificación:
5.0

Dont change anything

GEORGE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maddie B. 
Clasificación:
5.0

Everything went very smoothly. Needed an extra half hour with the truck, and staff very helpful. No concerns at all.

Joseph T. 
Clasificación:
5.0

The lady who work their she is awesome great service, she is Latino dark hair

KHALED A. 
Clasificación:
5.0

Super friendly, helpful, and quick in and out! The gentleman who helped me was a retired pharmacist (I did not get his name), but he was awesome!

Andrew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
5.0

The DIY of all steps except key pick up and return on my phone was easy to navigate and very convenient. Employees at this location were very helpful and friendly.

Elliot B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GORDON S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Christina S. 
Clasificación:
5.0

Excellent Service

Kyle S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
5.0

The staff was amazing and so kind!! From making the reservation to pick up and drop off! Nice job guys! Thanks for the awesome experience!

Rachel M. 
Clasificación:
4.0

The 5x8 trailer rented had two new tires; one had 65 lbs air & the other side only 35 lbs. This is basic checking need improved. I asked attendant if they greased the hitch socket; received affirmative reply. Discovered it was dry when several days later it had loosened the ball nut during turns. Other than these two issues, trailer trailed well and carried rated load nicely.

Roderick B. 
Clasificación:
4.0

Have better supply of trucks within the area. I was informed 1 day before my move I had to drive 72 miles to pick up "a" truck- not the size I reserved and certainly not the place I reserved it from. Had to rearrange time for my loaders to be there and the time I was planning on leaving. Not convinient! This was not the fault of location I picked it up at, but of U-Haul itself.

VICKIE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG H. 
Clasificación:
3.0

Paying per mile sucks. It was much better when it was unlimited miles. The trucks are starting to show their age as well. They should be upgraded to save the customer gas, safety and everything else that comes with newer equipment.

JENNIFER H. 
Clasificación:
5.0

Very efficient

Brian G. 
Clasificación:
5.0

Thanks! What a great experience!

Mindy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kris W. 
Clasificación:
3.0

El cliente no dejó un comentario.

THOMAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYLE S. 
Clasificación:
5.0

no improvement needed at this location...the agent was VERY helpful AND friendly....!

GEORGE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY M. 
Clasificación:
5.0

The general manager helped me and was excellent. Very busy day and I was in and out.

GREG C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom C. 
Clasificación:
5.0

The two employees there were energetic, enthusiastic, and cordial.

HEATHER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL S. 
No se han enviado comentarios para esta ubicación.

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