We have had an extremely bad experience with getting a rental. We drove from Kansas to attend funeral and pick up furniture from of my Mom's. From the first call this was a total cluster fuck (and if you were to ask my family I don't use this word) First the fact that in the Iowa City/Coralville area you can only rent a 4x8 enclosed trailer within the city and can't do drop off out of state is total garbage. Second they had us driving an hour and half away to pick up a 4x8. My sister checked to verify the reservation and confirm on Wednesday night and it was reserved and confirmed. Thursday when I called the pick up site I was told that there now was a problem with the 1 they had as it was basically doubled booked. That they were trying to find us a different location to pick up. The young woman I spoke with was not very accommodating when I explained that this was making an already stressful situation worse. She said she didn't know where we would end up picking Iup. When I asked her how soon we would know she very rudely said to me. Well I won't know until I can get off the phone with you. I explained to her that it was your company that had created this situation and we were already having to drive 3! hours round trip out of our way to pick this vehicle up. And that I didn't need the added stress of this on top of dealing with my Mom's unexpected death. She was very rude! I hung up and called the 800 uhaul and spoke with a woman named Kayla . Told her everything that had gone on from the start of making the reservation to the rude Mr Pleasant staff member. We changed vehicle type and was able to pick up within 3 miles of the hotel we were staying in. Kayla was very pleasant and helpful and I totally appreciated her working with us.Jeanette M.
Customer Reviews for U-Haul of Coralville
Coralville, IA 52241
(@ Coral Ridge Mall)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Staff was quick to get the paperwork completed and the trailer connected to my car.Kathy W.
El cliente no dejó un comentario.kylie E.
El cliente no dejó un comentario.Terry P.
Excellent customer serviceKen C.
Excellent customer serviceKen C.
El cliente no dejó un comentario.Michelle W.
El cliente no dejó un comentario.john B.
El cliente no dejó un comentario.BARBARA G.
El cliente no dejó un comentario.Charles A.
worker rude, unknowledgeable truck-high mileage, swayed when drivenKaren C.
Staff â€"- very good. Wait â€" very bad. Everything was great except the LONG wait. I've heard that from others, but was surprised that they had so few people working on a busy Saturday. Once I got to the front of the line, the staff was very good. When I saw what I reserved, I realized I needed something bigger. I appreciated her going the extra mile to help me get what I needed.Carol D.
Very good serviceMark B.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.Duane F.
the van smelled a bit like cigarettes which was kinda gross yk?Jude S.
Very helpful and friendly staff, even though they were overwhelmed with work.Alan B.
El cliente no dejó un comentario.Richard M.
El cliente no dejó un comentario.Lauren H.
Very friendly and knowledgeable staff.Peter K.
I was overbooked for the size truck I had reserved. The lady worked very hard juggling multiple things at one time to make sure I was taken care of. Luckily I was able to get a truck, larger size. This would've been a huge issue! Cannot overbook!Susan G.
We talked to a really helpful agent on the phone named Montique. She was based on Davenport, IA. She had the best customer service!SCOTT A.
nice staff nice trailerSkip E.
El cliente no dejó un comentario.Darin B.
El cliente no dejó un comentario.Michael H.
Great service even made a one way available for a return to there location.Olman A.
Matt was very friendly, accommodating and explained the rental agreement clearly. He made my first U-Haul experience a very good one.Jeannine S.
The manager was super helpful and friendly. Beat U Haul place I've ever been toRobert T.
El cliente no dejó un comentario.Doug V.
El cliente no dejó un comentario.Todd M.
Friendly helpful service in the office and out in the yard hooking up the trailer. Good instructions. Best was the trailer was actually there, we had one experience where the equipment was not at the location even though it was reserved. Maybe Uhaul has made improvements in their service to customers.GENE H.
Great customer service. Matt did a great job figuring out what I did on my reservation after I changed pickup time 3 times. Francis got the truck and loaded boxes in truck. Thank you! Great job guys!TeriA M.
El cliente no dejó un comentario.Larry S.
Kept deposit for 10 days. Only returned due to my contact. By check. Vs returning so they can credit the card used. Clean place, decent employees, maybe just a bad personal experience. But will exhaust other options before considering returning.Travis D.
El cliente no dejó un comentario.Diane B.
Great rep. Super funny and personable and helpful/informative. Great guy. Give him a raise to keep him around as in reward his positive behavior for a job well done.Joe B.
The trailer had dirt inside. We swept it out before using it.Gary S.
Pickup was slow. Seemed to be training new staff. I look forward to working with them more in the future. All good!Timothy F.
The employees were very friendly and helpful. They were understaffed and all of them I worked with were new.Tad M.
El cliente no dejó un comentario.Paul C.
Very helpful and friendly personnel.Ron M.
Our experience was great!Janis K.
El cliente no dejó un comentario.Cameron V.
Great experience with this location and the equipment.Joseph K.
I came in on thursday May 5 at 8am. Please find out who worked that day because the 2 employees were excellent! Very quick and very friendly and professionalIan W.
El cliente no dejó un comentario.Rick L.
El cliente no dejó un comentario.Vincent L.
El cliente no dejó un comentario.Mark P.
Jennifer was great!Mary E.
El cliente no dejó un comentario.Thomas R.
I was supposed to pick it up in Cedar Rapids so if the website could be more accurate it would be betterKevn P.
Very helpfulTolentino F.
El cliente no dejó un comentario.Turila J.
They are great!CLIFTON A.
I got charged for an appliance dolly that I didn't want and it wasn't even in the truck.Jessica C.
El cliente no dejó un comentario.John V.
El cliente no dejó un comentario.Kim F.
El cliente no dejó un comentario.Richard S.
Stay on this great workMUSTAFA O.
The rear tires were very worn.Mike K.
El cliente no dejó un comentario.MYA W.
All employees I dealt with were competent and kind. ¡Gracias!Leslie D.
Staff were very friendly and accommodating. Nice to see smiling faces.Joyce B.
Drop off was simple and fast, and personnel was very helpful.Jon D.
El cliente no dejó un comentario.Hana W.
El cliente no dejó un comentario.Rebecca M.
We rented a trailet for 2 days and not even one day was over and they called and was wad like where is our trailer wowRANDY L.
You are doing a great job !Edgar L.
Easy drop.Gary D.
The bath was great. Nice and clean. The one that helped me had the best smile. Very kind and friendly. 98063096RAFAEL C.
El cliente no dejó un comentario.Paul R.
Staff were friendly. Van had not been cleaned. Cargo floor had tracked dirt all over. Passenger seat had lint on it. At return, I was charged $86 fuel charge for 25 miles use. I called, manager checked vehicle and credited my card back the fuel charge.Gray L.
El cliente no dejó un comentario.larry W.
Quick and friendly service for a drive-up rental.Brad G.
El cliente no dejó un comentario.Ronald R.
Wiped down the cab.Walter S.
El cliente no dejó un comentario.Dustin M.
Great job all around...no complaints...Robert D.
El cliente no dejó un comentario.Pamela B.
El cliente no dejó un comentario.Lance B.
Great people at this location.Richard B.
El cliente no dejó un comentario.Troy B.
El cliente no dejó un comentario.David M.
Nothing to add...everything was fantastic.Scott G.
El cliente no dejó un comentario.Don B.
El cliente no dejó un comentario.Oscar V.
El cliente no dejó un comentario.Michael J.
El cliente no dejó un comentario.ralph J.
Very efficient return process. Large location with a easy to understand return area. Staff was immediately there to assist us in unhooking the trailer. Very friendly.David H.
El cliente no dejó un comentario.jeff B.
Reserved 2 dollies, none available.Reid S.
El cliente no dejó un comentario.ERIC S.
Great customer service.Todd M.
El cliente no dejó un comentario.Michelle R.
El cliente no dejó un comentario.Nenkimwa G.
This u haul in Coralville is good place for rentRay P.
The van smelled disgusting,I believe there were farm animals in there prior to my pickup. it had not been cleanedAminata T.
El cliente no dejó un comentario.Matt D.
No commentsMark B. | Overall Experience
I didn't personally see the storage facility because my movers delivered my ubox for me, but it was probably fine.Ellen S. | Overall Experience
The staff was more than helpful and very knowledgeable about Uhaul products and services. Blake made sure everything was taken care of and that I was a happy customer! Thanks! Ava PAva P. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!