Customer Reviews for U-Haul Moving & Storage of Westside

7,205 comentarios

11120 154th St   Edmonton, AB T5M3M9

(780) 451-6381

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 10/10/2022: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(780) 451-6381

11120 154th St
Edmonton, AB T5M3M9

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 10/10/2022: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Jovan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASWINDER S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aldrey L. 
Clasificación:
4.0

The beginning gas gauge measurement was inaccurate on the contract forcing me to add extra fuel when returning truck. Personal items from the last renter were left in cab. Otherwise a positive experience.

Brian J. 
Clasificación:
5.0

My pickup location was changed without proper notice so this complicated things. I called Customer Service on Fri, Sept 30 when I realized this issued however they were unable to provide a credit to compensate me for additional travel miles and gas costs. The GM at the above location was made aware of this at time of pickup but was not able to cover these additional costs. After spending 2 hours on the phone on Sept 30th and several more hours of driving, etc I am frustrated that being proactive did not resolve this issue. I now have to file a complaint to Go U-Haul as requested by the GM at the above location.

Wayne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ChesterRitchie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mouna A.  |  First Impressions 
Clasificación:
5.0

Nice assist me ! It's too fast

June M. 
Clasificación:
5.0

Service was Great and we are able to get right things we need.

Vince Y. 
Clasificación:
5.0

I like to give shoutout to chane thanks for being a good manager and you're really good staff Very helpful I highly recommend and this u-haul storage

shane h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARDTEDT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier B. 
Clasificación:
3.0

There were many people waiting to be served and not enough people to serve them. I waited from 10:30am 45 minutes in line for my 10:30 reservation as well as an employee operating a large cube van drove recklessly before honking at a parked and empty pickup truck that he came feet away from rear ending at hi speeds.

Justin L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian R. 
Clasificación:
1.0

My truck I was scheduled was given away to another customer because his truck needed repairs. I then had to wait for repairs until I was able to get a truck. Which I wasn't scheduled for

Brendan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kaitlyn M. 
Clasificación:
5.0

Note: The truck I received came with a message that indicated the “oil needed to be changed soon”. Mind your maintenance! Otherwise the truck worked great towing my boat. Thx!

marvin A. 
Clasificación:
5.0

adding some equipment and include in the in the truck rental fees. Valet for local moves with acceptable charge, peoples like this service.

hicham E. 
Clasificación:
5.0

Easiest pick up and drop off I have ever had with a rental company. Fast, friendly and polite. Very impressed!

kaitlin B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darlene K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandi M. 
Clasificación:
5.0

Very professional and helpful staff really appreciate the experience

Anis Ben Abd A.  |  Overall Experience 
Clasificación:
5.0

You did good job. I love your service

shadi A. 
Clasificación:
5.0

Cleaner vehicle

Dwayne F. 
Clasificación:
5.0

Uhaul accommodated my 2 day move with such courtesy

janice S. 
Clasificación:
3.0

Took the truck back, put fuel at place we saw it at when we initially picked it up but was told it was more than that. Was told to pay for 2 days but only had the truck for 24 hours, so just be careful they can't calculate things. Check everything and take photos of everything and anything.

Martin F. 
Clasificación:
2.0

Originally rented a 5 by 5 unit, but it was actually 5 by 4, then with the roll up door it was 4 by 4 so I needed to upgrade to a 5 by 10. Which again was only 9' deep. The parking lot and access to the building is very cluttered with trucks and trailers making it take way too long to unload and access the ramp

Jordan K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris G. 
Clasificación:
2.0

Homeless people camped out did not make my stuff feel safe . People arguing as I closed my account and his snide remarks . He stated I can keep the lock I purchased before I rented the storage space . Yeah I hope I can keep the lock I prepaid for before I rented the unit. If not I guess the police can get called .

Carol B.  |  Overall Experience 
Clasificación:
4.0

Be sure to do pre checkin. Things go a lot faster.

Tim B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Malcolm M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan F. 
Clasificación:
4.0

Jayson Castillo was friendly and helpful. We reserved our storage online and it was a bit hard to find in the system once we went to the store. He was patient. 2 of his colleagues were also able to help. So thank you! The loading/unloading dock the day we moved was busy and I find that there is not enough space to park in that area. Inside was very clean though.

La Katrina S.  |  First Impressions 
Clasificación:
5.0

Great service

Malcolm F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joanne C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey B. 
Clasificación:
5.0

we had pretty great experience of rental this time. thanks for great service of staffs there.

Yanbo W. 
Clasificación:
3.0

The storage unit with exterior access was flooded during move-in in August. The staff, when called by me from BC, went out and roved a lot of water from the floor. I can only assume they helped her lay the orange tarp on the floor also. Most boxes were dry but underneath the tarp there was still plenty of water. Fortunately none of my belongings wete ruined but one box st the rear of the unit containing durable goods was falling apart from being soaked with ground water. Thankfully my stuff was removed before freeze up. The staff on move out were pleasant and accommodating. Unfortunately I think I left my credit card behind and it was used for numerous food purchases and attempted online purchases which were reversed before I checked my online account and cancelled the card. Or there's a possibility that another customer took my credit card. The staff on duty yesterday were not the same people who I dealt with when I moved into my smaller unit in August.

Judy Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Seyed H. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Twum B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff S. 
Clasificación:
3.0

Always organized confusion at this location. The Winterburn site faster service.

Tim B. 
Clasificación:
1.0

I should have taken pictures of the gas gauge before and after I used the vehicle as I filled it to the tank level it was at when I returned the vehicle but then I saw not only was only charged for 11 litres of gas, I was charged a fuel service fee of $30.00. I drove 19 KMs so besides my filling up the tank 5 litres to get it to where it was when I picked it up, UHaul is trying to say that their VAN will use 16 litres for 19 KM. So essentially your van will use almost a litre of gas per KM. That is not true. So I have been essentially charged an extra $51 because I trusted UHaul. Please check your math (and I will obviously photograph everything next time as I did not believe a former reputable business would attempt this).

Brad B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elena S.  |  Overall Experience 
Clasificación:
5.0

Apps is complicated to use. Hard to upload pictures.

ANTONIO D. 
Clasificación:
1.0

Lazey staff and very disorganized watched two young male employees sitting in a U-Haul truck watching there phones for the whole time it took me to unload Manager girl up front rude Watching a movie on her phone ... And your storage units were small for the price My stuff will be moved out very soon Very sad state of customer service and experience

dekequinn t.  |  Online Move In 
Clasificación:
1.0

Did not get my free one month storage Not impressed

dekequinn T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe S. 
Clasificación:
5.0

El cliente no dejó un comentario.

christy W. 
Clasificación:
5.0

Picked up trailer and location only had 2 people that day as people didnt show up. I had this experience at the stony plain location . I think people need better pay.

Tyler S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW H.  |  First Impressions 
Clasificación:
3.0

There was some kind of slippery film on the floor of the cargo area that stuck to shoes and then made the ramp slippery and dangerous. Staff was informed, but didn't seem to care. This attitude could lead to a lawsuit if someone gets hurt.

Larry C. 
Clasificación:
5.0

The bed of the truck hadn't been washed out from previous rental. Not a big deal for me because I was hauling old mattresses to be disposed of. But somebody who needed a clean truck bed would have been inconvenienced

Stanley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica R. 
Clasificación:
2.0

Have a person go through equipment with you when picking it up. They just had someone drive it up and didn't say anything. I wasn't sure if it was mine or if it was ready to take. I had to ask someone if it was mine and ready to go. Truck was not the cleanest and I had to wash the windows inside and out when I got it to my house so I could see out of them better. I picked up some boxes a couple days before we were picking up our truck and could have used some help getting the boxes to my truck, I heard one lady say to 3 guys standing around some go help him but nobody did and they were chuckling when I came back to get the remaining boxes.

Brad Z. 
Clasificación:
5.0

My service was excellent. I would like to specifically applaud Dennis, Nick, and Justin who helped me even though I was a few minutes late and confused about what to do next. All three gentlemen were very knowledgeable answering my questions and went above and beyond. I appreciate everything that they did to help me. Lisa Boyd

Lisa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barrie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter S. 
Clasificación:
5.0

I will be back

Darren K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremy K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Danielle S.  |  Overall Experience 
Clasificación:
5.0

Every body very nice and service was fast .Thanks UHaul

calvin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don D. 
Clasificación:
5.0

The employee who checked the truck back in was very helpful, friendly, and made the return quick and easy. Thank you so much! :)

James W. 
Clasificación:
5.0

Great staff, quick service, clean vehicle

Ernest W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Leslie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan G.  |  Overall Experience 
Clasificación:
5.0

Great service overall.

Jeandre B. 
Clasificación:
5.0

Need more carts for the storage lockers, there was only one and it sucked, very difficult to move boxes from the entrance to the locker

Samantha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy M. 
Clasificación:
3.0

The guy behind the counter was a bit rude and I actually had another customer mention his attitude towards me at 1 point. The rest of the staff was great. It is a bit inconvenient but I was very short on time so it works for now.

Christina M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
3.0

I won't recommend U Haul in general, customer service is non existent

David M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sherif E. 
Clasificación:
2.0

I tried renting a truck at 2 different locations, both times there was no truck available because the previous person had not returned it yet.

Haley R. 
Clasificación:
5.0

I got a text message around 5:30pm saying that my reservation for the next day was post phoned an hour and a half after I had originally scheduled it. I tried reaching someone to ask about it but was put on hold for over 30 minutes, so I hung up as I was out for dinner. It ended up throwing my my whole schedule off, and I wasn't able t make it to my destination before it closed. I am thankful that Uhaul allowed me to keep the trailer for a full 24 hours instead of 10 hours like I had originally reserved. It was more work for me but I was able to bring the vehicle I was towing to its destination once it opened up at 10am the next morning.

AlixMarie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

earl P.  |  First Impressions 
Clasificación:
5.0

Good service.

Robert M. 
Clasificación:
4.0

I have dealt with this location several times, I always go back here when I need a U Haul rental because service is good. I had a little difficulty with the licence photo, scan and selfie, but staff helped me through that. No complaints.

Richard S. 
Clasificación:
5.0

Very good service, excellent staff

Mohammad H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Faruk M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOB G. 
Clasificación:
3.0

El cliente no dejó un comentario.

MATTHEW T. 
Clasificación:
5.0

Drop off location was great. I was really mad until the guys here helped

Melissa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annemarieke J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve F.  |  Overall Experience 
Clasificación:
5.0

I cleaned the windshield inside and outside, plus the cab. It would of been noce if this was done ahead of time.

Wayne B. 
Clasificación:
5.0

I felt that my possessions were well secured and staff were helpful.

Denis M.  |  Overall Experience 
Clasificación:
5.0

A couple trucks weren't returned on time but the staff found me the size I had reserved!! Great customer service

Amanda A. 
Clasificación:
3.0

Hire more employees for this location. Long lines make for a long wait make for unhappy customers.

Nikki K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy M. 
Clasificación:
2.0

Way too long of a wait to get my truck.

Jan W. 
Clasificación:
3.0

Arrive early and expect to wait quite a while to sign our your rental. The vehicle I rented had a lot more damage on it than was described. If you are in Canada, there's a chance the odometer/speedometer will be in Imperial units, so you will be charged accordingly.

Kelly F. 
Clasificación:
3.0

Fix your app so that it gives accurate availability of the types of equipment available to be ordered. I ordered an appliance dolly with the rental of my truck. When i got to the depot, they told me no dollies were available and the no depot in the city had anyto hire out regardless, Yet your website made it appear that they were available at pickup creating a false positive. Keep an accurate inventory of the items you rent. If stuff goes missing, replace it. Your staff at the counter told me that this has been a problem for years and you are doing nothing to address it.

John V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nadine H. 
Clasificación:
5.0

Could use some more customer service personnel. The people working were doing their best to keep up with the volume.

DANIEL M. 
Clasificación:
5.0

Maybe take the sign out of the front window first haha

Jamie M. 
Clasificación:
4.0

Not really staff was very efficient and courteous

Daniel L. 
Clasificación:
5.0

cargo van or truck can't use my Visa debit card but I can use it on moving truck I wanted cargo van.You should be using what form you have. No mater how I pay my bill

Valeriu B. 
Clasificación:
5.0

Great help for drop off and pick up Best uhaul in edmonton

Logan A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Doug N. 
Clasificación:
5.0

The staff were all great but especially Nicole. She has great PR with customers and treated us with respect and kindness.

Daniel N.  |  Overall Experience 
Clasificación:
1.0

Had to wait 2 hours for my Truck even though my reservation was “guaranteed” I asked for compensation of KM for my wait and they lady told me she couldn't do anything for me. They didn't want to provide me another vehicle or try another solution. Very poor service I will not be attending that location again.

LaShaune D. 
Clasificación:
5.0

paying machines needs to be updated to avoid long ques

Ntema L. 
Clasificación:
4.0

Unit was not swept out and had to be cleaned before use.

Allan A. 
Clasificación:
5.0

No concern, everything good, I recommend

Emmanuel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

John O.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Doug A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brendon R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina R.  |  First Impressions 
Clasificación:
3.0

They terminated my unit 1043 uhaul west Edmonton because of my son and told us we had to be out by June16 2022. Which we did and now are try to get me to pay July rents . I believe I owe nothing . I would appreciate not to be bothered about this again Sandy Williams 587 9206582

Sandra W.  |  Overall Experience 
Clasificación:
4.0

I was able to use a cart to move my stuff into my storage unit. There were other people arriving to take or bring stuff to their own units. More carts would have been handy in that situation. Looked like there was parking for 6 carts but there was only one the whole morning I was there.

Andrea M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Greg B.  |  Overall Experience 
Clasificación:
5.0

Very helpful sraff. They go above and beyond to help you out. Great service

Parminder G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Twum Gabriel B.  |  Overall Experience 
Clasificación:
2.0

there was only one person working at the desk to help 4 customers while there were 2 other staff coming in and out. I waited 30 minutes to be helped, the fellow that was helping me wasn't the most helpful and was having side conversations with the staff coming in and out. Not impressed.

Jazmine R.  |  First Impressions 
Clasificación:
2.0

I was told how to enter access codes. Not told how to open the main sliding door to push the dollys in and out. No insurance was spoken about but was checked off on my paperwork. There is no light in the storage unit. Had to provide information for a third party not residing at my address for security purposes. Which makes no sense. It would be my husband who would be the next person to contact if I can't be reached not a friend. I will be working hard to downsize the amount in storage in short order so I can eliminate the need for the locker completely.

Florence Christine B.  |  First Impressions 
Clasificación:
4.0

Maria, a staff member working in the units, was exceptional! In addition to being an extremely friendly person, Maria assisted us when we realized that the unit we had reserved was going to be too small. Maria sourced a larger unit for us and took care of all of the requirements to facilitate the change. This was of course over and above her normal duties. The rest of the staff at the facility were good, and there we have no complaints, but service like that which Maria provided is what would make me go out of my way to use that facility over others that may be closer.

Cory H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

vince M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty G.  |  Overall Experience 
Clasificación:
3.0

The road in/out was never plowed. Deep groves of ice and snow for my small car to drive around. It did not appear ice melt was ever put down. Slippped and fell at one point. A very large truck was parked on the ramp on my move out and I asked if it could be removed. It was not. There never seemed to be enough staff and the wait times were always long, but kudos to the pleasant, hard working staff that do work there.

Geraldine W.  |  Overall Experience 
Clasificación:
5.0

Kyrstyn and her staff are nothing short of amazing. She is dedicated, cheerful, considerate, and as are Justin and the rest. But what REALLY impressed me was Maria. Her demeanor and helpfullness were next level, to say the least. On the other hand, the call centre was average and could most definitely learn from Kyrstyn and her staff.

John S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bagail S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobbi-Jo L.  |  Overall Experience 
Clasificación:
5.0

Although Mother Nature hit us, the staff was awesome and stood behind us, doing everything they could to rectify the problem. I would definitely recommend UHaul Trucking and Storage. The Retail section had absolutely everything, anyone would need to make their move the easiest and safest. Thank you for your great customer service.

beverley M.  |  Overall Experience 
Clasificación:
5.0

kristen was a delight. Thank you.

John S.  |  First Impressions 
Clasificación:
4.0

Kirstyn was amazing. I really appreciated her help

Jamila D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael P.  |  Overall Experience 
Clasificación:
5.0

Great staff and they have everything needed for moving or storage.

Orval B.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work

Carol L.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Telly W.  |  Overall Experience 
Clasificación:
5.0

Nice and clean place and the elevator was good and large enough for my stuff

Twum Gabriel B.  |  First Impressions 
Clasificación:
5.0

Kirstyn Sperling Was very nice and polite , there was ice build up in the storage unit but she compensated me for it. The other staff were not so helpful witch I got a bit upset but other than that Kirstyn has great customer service and I would recommend her.

Bradley M.  |  First Impressions 
Clasificación:
5.0

No complaints

JOHN C.  |  Overall Experience 
Clasificación:
2.0

I will be emailing the manager about my experience. This was the worst storage unit process from start to finish I have ever had.

Ariella H.  |  First Impressions 
Clasificación:
5.0

Only thing that was missing was the lock and key that was said to be in the unit when I got there. It was not and my boyfriend had to go to the front to get it. Other than that it was great

Ashley M.  |  Online Move In 
Clasificación:
5.0

Suggesting to everyone, very professional staff, clean facility.

Robin M.  |  Overall Experience 
Clasificación:
3.0

I had 2 units, 1 indoor and 1 outdoor, the outdoor I had more access as in later access. The indoor your only allowed till 5pm, which sucks when you have a lot of stuff. I moved in, in the fall, I moved out in Dec. 24 during a deep freeze. My outside unit was frozen shut, they did put ice melt on it, but it took over an hour for them to use a pick axe and open the door. My movers had to sit and wait. The prices differ between which uhaul you go to, seems individual owners set their own prices. I used west end edm, they were more reasonable than other locations. All and all, they are ok for storage, they are better than Sentinel storage.

Chelsea C.  |  Overall Experience 
Clasificación:
5.0

Good experience

Milins J.  |  Overall Experience 
Clasificación:
4.0

Takes a long time to get rental as there only ever one or two people to check people in withline up. Need more tills in morning.

Heather C.  |  Overall Experience 
Clasificación:
5.0

This was my first time using a storage facility. It was so clean and secure. I had no worries my things would be safe. Gracias

laura s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Leahanne L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

marc o.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lee H.  |  Overall Experience 
Clasificación:
5.0

The price sucks, but your staff was great. Because of them I'll recommend

Sandeep D.  |  Overall Experience 
Clasificación:
5.0

The manager was very friendly and helpful. I would recommend this location to everybody

Leah A.  |  Overall Experience 
Clasificación:
5.0

Very good experience. Keep it up. Best wishes

Milins J.  |  First Impressions 
Clasificación:
3.0

We had reserved a unit a week prior and when we showed up they didn't have one available for us. The people were friendly but the layout is horrible.

Brayden R.  |  First Impressions 
Clasificación:
2.0

A pipe in the ceiling leaked all over our patio cushions and stained them. One of the staff here (short, long brown hair, worked in the evening on October 21) was very rude. She did not have a good customer service attitude, we felt that when we went to the counter we were an annoyance or inconvenience to her. She did not explain things clearly.

Brittany M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn G.  |  Overall Experience 
Clasificación:
2.0

Staff are not smiling and not friendly.. waiting too long even though no big line ups..sorry to say this but that’s what I observed.

Luciana F.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Trevor D.  |  Overall Experience 
Clasificación:
5.0

The manager Krysten at west end location has been absolutely wonderful. I recommend your location and the staff are amazing

Christina D.  |  First Impressions 
Clasificación:
4.0

- for how short staffed everyone is these days your staff are always helpful and pleasant to deal with, and please let them know the public notices their efforts. Sincerely.

Geraldine W.  |  First Impressions 
Clasificación:
2.0

I don't expect all experiences to be bad, but it was not good. They couldn't find my reservation so we had to do a new one. They were going to give me a smaller unit than I wanted. I was told before I got there that the 2nd floor was drive up and it was not. And it took about 45 minutes in the office to set this all up. And they made me buy a circular lock even though I had just bought a U-Haul key lock.

Jordan D.  |  First Impressions 
Clasificación:
4.0

I've used u-haul a few times in the last few years, and the service and facility is clean and the customer service is friendly and helpful. What is needed are more carts, especially on busy days like the weekends, first and last days of the month.

Brenda J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sebastian D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

john v.  |  First Impressions 
Clasificación:
3.0

It's a storage facility. Nothing got stolen so I mean it's as good as it gets

Saria J.  |  Overall Experience 
Clasificación:
5.0

Robyn and Nicole amazing staff.I understand Robyn was moved to another location was no longer manager.Sorry to hear that she had west end location running well.Trucks clean and staff was on it.Now without her there its not same staff is hard to find dont know anything

Kimberly D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Marius G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TIM J.  |  Overall Experience 
Clasificación:
4.0

I have worked with this Uhaul location in the past. Never had a problem or grievous. The young and older people are very helpful when asked with questions they can be useful with. There is a woman, a short large woman who makes not only customer's lives difficult but the employee's life as well. I believe she is a cancer to this site and to the company as a whole. It would be in your best interest to either re-route this person to a back seat position with zero personal influx of simply move this person out of the company fixture.

Grant f.  |  Overall Experience 
Clasificación:
5.0

Todo bastante bien. Gracias.

OLGA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bernard s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fang X.  |  Overall Experience 
Clasificación:
3.0

Could not get timely feedback for moving out of storage

Abdi A.  |  Overall Experience 
Clasificación:
5.0

Todo el servicio muy bueno.

OLGA C.  |  First Impressions 
Clasificación:
3.0

Unit was not ready and there was no lock in the unit as I was told there would be for check in. I spent an hour trying to find someone to aid me when finally the yard guy, Perry, was kind enough to grab a lock for me and get me set up after hours. However this should not have been the case. The building is full of broken glass and garbage everywhere. Not well maintained.

Angela S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Penny B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John L.  |  First Impressions 
Clasificación:
5.0

Great

Brad D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

greg b.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard K.  |  Overall Experience 
Clasificación:
3.0

Unit we rented had water damage on my belongings this was indoor unit we didn't get anything done about the water damage that had, we did notify management. When I finally moved everything out the place smells moldy

Dorthy Voyaguer V.  |  Overall Experience 
Clasificación:
3.0

Very easy move in and the manager was very helpful and nice.

Kirstina E.  |  Online Move In 
Clasificación:
5.0

Only issue was it is advertised as a free lock with rent now online and a lock was not provided was a little bit of a inconvenience as I had to leave and go purchase one as the store was closed

Kyle B.  |  Online Move In 
Clasificación:
3.0

Leaving customers standing out in the rain for hours and having one person only at the counter defeats the positive customer experience! Some of your front desk Agents are brusque!

Sandra R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen J.  |  Overall Experience 
Clasificación:
1.0

The person working there was rude and I would never recommend your business to anyone again. That was the worst service I have ever had

Terri T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

kevin t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen J.  |  First Impressions 
Clasificación:
1.0

10 years as a customer. Two break-ins despite a "secure" facility. Never any meaningful response or responsibility taken. Elevator down twice in business hours. Security cameras offline for months at a time, let alone blind spots. Floor waxed in business hours prohibiting access to some areas. Elevator and parking area always dirty. Many problems over the years with card access/failure. Number of handtrucks and handcarts reduced to maybe 1, 2 or 3 out of the original 8. Facility opened fine and then continually ran downhill over the years with no money spent to maintain or upgrade. I could not in good conscience recommend this facility to anyone.

PETER S C.  |  Overall Experience 
Clasificación:
5.0

I was very happy with the helpful and courteous staff. In this day and age I've noticed how customer service has been lost I am so happy that the staff at your facility were very much the contrary. They went above and beyond their means. I apologize for not naming people directly as I forgot to get names but everyone was great.

Wayne S.  |  First Impressions 
Clasificación:
5.0

Helpful and understanding

Jonathan k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Justine T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis H.  |  Overall Experience 
Clasificación:
1.0

My U-haul Storage rental unit #1203 was broken into at 2:00 am. Your staff member (Nicole?) called me, and said the breakin was captured on video. Within days, she changed her story 3 separte time: 1st she can't sshow me the video due to 'privacy'. Then, the video camers weren't working. Finally, she said their ARE no cameras. This is unacceptable. I tried to close the unit rental contral in 3 separate visits to your office. 1st the staff didn't help at all (Sat. morning, young man was clerk). 2nd visit, a female staff (same one that phoned about the breakin) gave me a form to sign reliquishing my claim on any property therein, and closing the rental term by removing my credit card no. from the account (Oct 27). Finally, I kept getting emails from yyour service telling me that the rental that I had already closed was 'overdue' and you we charging me late fees on a contract that was closed. This has been a miserable experince, in which I lost thousands of dollars in property, was lied to and disrepected throughout by your staff (wyo by the way NEVER annser the phone, nor can I leave a msg), and I wasted dozens of hours trying to deal with your company on what should have never happened, if you ran a safe and secure facility. I will not forget this experience, nor will I ever recommend your service to anyone I know. Mark Ulbricht tel: (780)489-5521

Mark Stephen U.  |  Overall Experience 
Clasificación:
1.0

This is actually probably the worst customer service I've ever experienced, next to skip the dishes. I had some fraud on my debit card, so I needed to change the card on file. I tried called U Haul for 3 weeks straight, nobody would answer the phone. The card was declined and I was charged a late fee. I decided to cancel the storage at that point. After I moved out, I STILL couldn't get ahold of anyone. They would immediately put me on hold and sometimes even hang up on me. This location is an absolute joke. I loathe going inside because they have 1 incompetent person working the counter for a lineup of 20 customers. Oh, and there is often employees just standing around doing nothing when it's super busy.

Matthew G.  |  Overall Experience 
Clasificación:
5.0

Out of all the locations, the staff at this location has been the most helpful and accommodating—thank you!

Allen Lloyd A.  |  First Impressions 
Clasificación:
4.0

The entrance to the storage facility was cluttered with others belongings left behind.

Diana R.  |  Overall Experience 
Clasificación:
4.0

You could have used more staff. It was very busy Sat morning. The staff was very helpful.

Darrell R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Phillip (Ross) H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian T.  |  Overall Experience 
Clasificación:
4.0

All good.

Dawit H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Bryce D.  |  First Impressions 
Clasificación:
5.0

Easy peasy checkin and orientation

Morley F.  |  First Impressions 
Clasificación:
5.0

I've been renting a unit here for almost three years. When I call or go in, they are nice and friendly. I wish the prices were a bit better but she did tell me about the promotion on, one month free, I appreciated that!

TAMMY R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mona G.  |  Overall Experience 
Clasificación: