Customer Reviews for U-Haul Moving & Storage of Westside

6,285 comentarios

11120 154th St   Edmonton, AB T5M3M9

(780) 451-6381

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(780) 451-6381

11120 154th St
Edmonton, AB T5M3M9

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Danny G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry C. 
Clasificación:
3.0

Attendant was helpful. Location was clean in Edmonton. Truck interior was not

Michael C. 
Clasificación:
5.0

Jayson Castillo and crew were welcoming and helpful. They called to let me know I had left my credit card behind, and managed to fix an extra charge on my bill. ¡Gracias!

Ian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric F. 
Clasificación:
5.0

No comments about improvements, we were very satisfied with our experience

DEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl S. 
Clasificación:
3.0

Rented a car hauler trailer , the old guy who helped hook it up was really quite and could not hear him . Was no communication or hand signals to back up . Luckily I have experience with trailers and checked everything because he cranked trailer down and pushed latch , I asked if it was on the ball and he said yes , I did not believe him and gave the trailer a push and it fell into place . Also trailer was parked really tight between wall and other trailer , could not drive out because there was another trailer in front of truck where I needed to go . I had to go move trailer by hand myself as the guy was already gone ( was a real help haha ) . Also was disappointed I could not drop trailer off in my town where there is a u haul location in my town and I am a good hour out of Edmonton . Other then that , the lady's at the desk where good and the trailer worked as it should and got the job done .

Kenneth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ngena A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaun R. 
Clasificación:
2.0

Has been here over five times. Only this time is really had. Just rent the truck for two hours because promise the staff returned it by noon. That is ok. When I return, the outside staff is absolutely rude and not responsible.

Fang X. 
Clasificación:
5.0

El cliente no dejó un comentario.

El Cecelio R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian L. 
Clasificación:
4.0

There was a wheeler left in the box of the truck which I did not realize until later but other than that the experience was excellent !!

Stuart E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
3.0

Gentleman in the front office appeared confused and did not understand how to use the system. His coworker was good and she assisted but was a bit overwhelmed. Ed the lot guy was very good and very helpful.

ERIC ANDREW O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara J. 
Clasificación:
5.0

Was nice service for me

rutonesha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marian P. 
Clasificación:
3.0

I took the time to my rental online - completed my checkin ahead of time and still have wait. Either there should be a checkin center (computer) so people who haven't done it can do they are not tying up the counter people or have a separate counter for people who did take the time and make the effort.

Marek K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christian G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sebastian D.  |  First Impressions 
Clasificación:
5.0

Employees are friendly and efficient.

Douglas C. 
Clasificación:
1.0

Was told two different things when dropping off the uhaul. Wry portly ran. Made us drive our 26 foot truck into the parking lot where it was blocking all other cars in traffic after being told. We could park it on the street.

cindy E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sebastian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret M. 
Clasificación:
2.0

this survey is actually useless, if you were really interested, you would call me, i have told you 2 times how unorganized you are, your app is garbage, i do a pre check-in, with all info, and i get to the location, and i have to redo everything, long waits to get the equipment, long waits to return the equipment, staff dont really care, its a job attitude, management non reactionary takes 2-3 calls before they will do anything. as i said, call me i have rented several times in the last 4 weeks, and its not getting better.. rather than send out a useless questionnaire, pick up the phone and listen to a customer.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

kenneth N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lei W. 
Clasificación:
2.0

Costumer service was none existent. I only drove from St. Albert to Red Deer and some how I drove over 300 miles based on the calculations at end trip. I was suppose to pick up truck and trailer at 10 and they where not ready tell 1045.

Stephen H. 
Clasificación:
3.0

One of the associates was using the phone on speaker and the volume was pretty loud. Made it hard for myself and the associate helping me, do our business.

John S. 
Clasificación:
3.0

The man helping us outside had us follow him around in the rain to find our trailer. We got cold so we followed him in the jeep so we could hitch the trailer once we found it. The trailer was right next to where we first had parked so we had to drive all the way around. When we were back there was someone else waiting there so he just went and helped them without explaining anything to us. By the time we were leaving he gave me back my order papers, drenched from him leaving them on top of a box in direct rain. I was super disappointed and frustrated with the whole situation.

Brooke B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pastor G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

The employees were very friendly and the service was quick and efficient

Samara H. 
Clasificación:
4.0

I rented an enclosed trailer, but all of my belongings still got wet in the rain…

Duncan P. 
Clasificación:
1.0

I think they have a hokus focus in this business cause they will declare a full tank of gas in the paper even it is not.The two white girl are racist the way they treat me.

Rustico D. 
Clasificación:
5.0

The return man was really helpful in taking off the trailer for me. Gracias

Terry P. 
Clasificación:
4.0

Extremely impressed with the "manager" Krystal (?) with regard to her knowledge, efficiency & excellent customer service, under a stressful situation of being there by herself when I was there to rent a van.

Jack D. 
Clasificación:
5.0

Bins could be wiped out- but they were not that dirty. The guy helping me was so great. I really appreciated the good service I got

Barbara T. 
Clasificación:
2.0

what is the point of the online check in?? please tell me, i still have to go inside the building, and wait, makes no sense. this location is total cluster, the drop off area, is jammed up, they are cleanning 4 or 5 drive truck uhauls in the drop off area, why? would there not be a cleaning area, then i wouldnt have to wait for them to finish cleaning, so i can drop off a trailer?, 1 or maybe 2 people working, i waited 40 minutes to drop off a trailer. there has to be a better way uhual, these feedback do nothing.

John S. 
Clasificación:
5.0

12 foot x 7 Foot trailers should have a leg or wheel on the tongue incase customer has to detach for any reason.

Stephen E. 
Clasificación:
2.0

Have someone watching the front counter so customers don't have wait for 20 minutes until the guy who helps with loading the trailer walks in to ask if you've been helped yet and you say no so he goes looking in the back to find someone for you just to check in, make more parking available for customers/have less product in the parking lot so it's easier to drive around (the customer parking was full and I was asked to drive against the one-way normal traffic flow to pick up the trailer and it was not easy to turn around/get out with the trailer), and check trailers when they're dropped off (our was full of sand and had a moving dolly still in it when I picked it up)

Tyson S. 
Clasificación:
5.0

Nil

Clarence B. 
Clasificación:
5.0

Just keep up the great service

Nathan F. 
Clasificación:
4.0

Answering calls and wait times on hold is too long until no choice but to hang up. Is answered but put on hold immediately. Working on this might get this location an Excellent every time. I even unholding at 10 min to hold some more would be better to know customers aren't forgotten about.

Susannah B. 
Clasificación:
5.0

My experience was flawless today. I had reserved a van online. The young woman who handled my vehicle pickup was friendly, knowledgeable, and efficient. The young man who received the vehicle upon return was equally so. All aspects of my rental exceeded my expectations. Well done team !

Murray F. 
Clasificación:
4.0

Absolutely no customer parking. Even the street was filled with their inventory. Other than that everything was great.

Blaine P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene H. 
Clasificación:
3.0

I was way overcharged and thank goodness we took pictures of mileage and fuel gauge, and we were charged $20.00 for using the key drop off !!

Glenn H. 
Clasificación:
2.0

I don't know if this applies to every Uhaul location, but the check in and out process needs to be evaluated and improved at this location for sure. I booked a truck for 9:30 am, arrived at the location at 9:10 where there were 5 people ahead of me in line. Even with doing the online checkin, it was 10:40 before I left the parking lot; it seemed like total chaos to get the people ahead of me in line sorted, and with everything reserved online ahead of time there's no reason it should have taken 1.5 hours to get through 5 customers! It was a huge waste of my time to wait that long to get through. Then, the truck we rented didn't have a ramp- when we asked, we were to that these trucks didn't have ramps, when the same sized truck parked next to us had one. Apparently make sure to specify you need a truck with a ramp if that's important to you- seeing that I was moving heavy furniture it definitely made it harder to move with no ramp, and literally every time I've booked the same size truck previously it's had one. Finally, the latch was really rusted and took about 10 tries to latch each time we opened or closed it. I'll probably look into budget rentals next time rather than return to this location.

William L. 
Clasificación:
2.0

check in area is busy, long waits, 1 person working, rental parking area is jammed packed to the roof, 2 guys working, don't seem like they know what's happening, the poor girl at the counter was swamped to the eyes, she did the best she could and i appreciate it, the yard help seems like they are pulled in 30 directions, long waits to get product hooked up. wrong trailer given, took a couple tries to get corrected. in the end, it all worked out.

john S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn H. 
Clasificación:
5.0

Very simple drop off process, the attendant was very helpful. I was surprised and grateful the location was open on a Sunday.

Kevin E. 
Clasificación:
1.0

I rented for only day and returned the vehicle after hours. U haul has charged me for two days.

Varunram R. 
Clasificación:
2.0

Overall customer service was not great. Credit later was not issued properly and card was charged instead of credited.

Narem V. 
Clasificación:
1.0

This location is incredibly slow. I've rented a trailer several times and it usually takes at least 40 minutes to do a pickup.

Andrew E. 
Clasificación:
3.0

No idea why I was charged what I was charged, what's the different between rental rate and charge?

Reid E. 
Clasificación:
5.0

Was great. Friendly service

Mitchell B. 
Clasificación:
1.0

The woman working the counter was incredibly rude to customers and co-workers. Upon pick up I waited in line and watched her get into verbal fights with 2 different customers, she screamed at both and they left very flustered. When returning the vehicle 5 hours later I walked in to find her in yet another argument with a different customer, screaming again, and then ANOTHER one right after that. I was honestly left in disbelief as it almost felt like a joke watching the same woman have screaming matches with 4 different customers in my two short visits. While she did not scream at me, she was very rude and condescending.

Sejla S. 
Clasificación:
3.0

There was only one person helping with about 6 waiting. As well your on line check in was not that clear about taking a face pic as well as a drivers lic pic so it took awhile to get it registered as well

Gary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

Just a more enthusiastic attitude towards the job in general also pay attention to what customers are there 1st I got bump back while I was waiting for my deposit return which was rude but I didn't say anything

Chantelle S. 
Clasificación:
1.0

I was scammed by your manager to cover previous damage. the picture for virtual approval were covered in mu. when I walked around the van From 6 to 8 feet away it looked like a muddy streak. The manager was rude and proceeded to contact another female. I could over hear the two sides of the conversation and her manager or regional were laughing. "Too bad so sad I should have disputed it". when I asked her if she was trying to get me to pay for someone's previous damage I told her I wanted to speak to the"clown" on the other end. it degenerated form there. I will pursue what social media and other platforms including the better business bureau. It may have been me in too much of a hurry to get moving but having rented a few times from uHaul in the past, it won't happen again,it won't happen with any of my family, friends or business acquaintances. Those two young women need to get a grip on how important they aren't in the scheme of things. The service at this branch was horrible. I willdiscuss with my credit card company and the pertinent gi ernmentagencies. Shelby think she won and got someone else to pay for someone else's damages. Hope she can sleep at night. I certain won't be back.

joe B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron M. 
Clasificación:
1.0

Not enough staff for the number of customers, one of them was standing around or staring at a computer. The manager took a phone call while she was serving a customer, but stopped for about 15 minutes while the caller asked many, many questions. I was sent to the green canopy to pick up my trailer but nobody was there, a truck left running with the door opened (anyone could have stolen it). The gentleman at the counter that checked me in was very nice and efficient, but everything else was bad. Very dirty trailer. I'm not the type to give bad reviews but I had to this time. I won't be back.

Paul H. 
Clasificación:
2.0

I often use uhaul and there is always something that causes a delay at this location each time so this can be difficult. If they can communicate as a team as to what equipment is available or not, or where it is located, it would save us all time next time. It would also be helpful to be told before I pay with my prepaid credit card that there is an additional fee for this since this causes confusion as the person helping me wasn't aware of this either.

Heather J. 
Clasificación:
4.0

Very busy location, one circulation doesn't work when people are accessing storage by driving the wrong way or we people unloading/loading trailers parked in the circulation isle. That said staff were awesome!

Lenard H. 
Clasificación:
3.0

When picking up I waited 10 mins and no one acknowledged me all while 2 employees helped one person ahead of me. There are shelves in between each service counter that are tall enough that you couldn't tell if they even saw me. When returning there is supposed to be a one-way path around the facility to drop stuff off. This was blocked off and I had to maneuver my truck.wotj trailer to the opposite side of the building through very tight turns, trucks and hitches of trailers. The average person who is not experienced with a trailer woild have had a difficult time and even just leaving the facility was tight due to every peice of equipment being on top of each other.... almost like a junk yard. I would never rent from that location again or possibly even uhaul again.

Dexter B. 
Clasificación:
4.0

When you say "$19.95 a day" make it for the whole day. I had to surrender the vehicle by 1330h because it was booked out for someone else at 1400h. That meant I couldn't finish my move with a second load (should have rented a bigger truck) because you didn't rent it for the day. Finished the move with 4 trips using a minivan instead of one more trip with the truck. Not really happy.

Walter M. 
Clasificación:
3.0

I have had a number of extremely negative and condescending reactions from management (Nicole) at this location because I chose to NOT upload pictures my D/L on a third party software. The possibility of identity theft and fraud is concerning to me. On two different occasions I returned to the store before my rental date and time and asked to have a Store representative do this for me as I know Saturday mornings tends to be be busy On Thursday, August 19, 2021, I entered the store (the second time before rental date) between 12 pm and 3 pm, and asked the person at the counter if I can have this delay circumvented by uploading the information prior. The fellow was courteous and kind when he explained that it cannot be done.....and before I can respond to the clerk, Nicole, who was on the phone, turned around and ask what the issue was. I explained that I was not comfortable uploading my personal information on a third party application...in the event something happened. Nicole then turned her attention back to the person on the phone and in a rather loud voice she said, “oh, he's just looking for someone to blame!” I said, “this is NOT a blame game”. After a brief exchange, at the top of her voice, she said “THIS CONVERSATION IS OVER”. I would welcome management to review this exchange on their onsite camera for the date and time mentioned. While I understand frustrations may build over the course of a day, there was absolutely no need to be treated by a “supervisor” of a service industry as less than a valued customer. It was embarrassing and humiliating. Not only will I not recommend this location of U-Haul, but U-Haul overall. I question the level of service that is allowed to be offered by upper management. If this is a first comment about Nicole, I would welcome a meeting with, Nicole, Nicole's immediate supervisor and the district manager to resolve this matter.

Rikki M. 
Clasificación:
4.0

The trailer I rented should have had a Jack on it to make it easier to unhook from my vehicle once the trailer was loaded. Also the brake fluid on the trailer was really low and not sure if they even work. Otherwise all was good

Gordon B. 
Clasificación:
3.0

Dropped vehicle off after hours.

Melissa J. 
Clasificación:
1.0

Customer service was abysmal: rude and abrupt. We had an online booking, and this seemed to annoy them from the start. I realize it was the first day of the month, and obviously a stressful time for the business, but that doesn't excuse what we encountered. The actual equipment (cargo van) worked perfectly and was clean: no complaints there.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifford W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackson Y. 
Clasificación:
2.0

Customer service was lacking, they didn't seem to care at all for the customers and were not very polite. The location is also way too tight for a 26' truck when trying to drive past cars everywhere and no clear instructions were given at first on where to park the truck.

Samuel M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Hari A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teassa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin C. 
Clasificación:
5.0

The complain I have is with your Customer Service department. I was told, Kingsway Ave. location and not being familiar with Edmonton, Ab, I had to find this location, but once I arrived there he informed me that the trailer needed to go to 154 Street location. Brittany, was the girl on the customer service rep I dealt with and very unprofessional, giving a wrong location!

Terry F. 
Clasificación:
1.0

please contact me about this

Ross G. 
Clasificación:
5.0

It was my first time renting a uhaul. They made it very easy and I really appreciate it.

Keri R. 
Clasificación:
3.0

Dropped off the U-Haul truck approx 1 day in advance they said they will update the receipt and email it to me. I had to call back about 4 hours later to have a copy emailed to me. It appears they didn't give any refund for early return. Other than that no issues

Richard K. 
Clasificación:
5.0

excellent service all around. you could improve your service if you had more personnel at the counter to alleviate the wait time.

steve S. 
Clasificación:
1.0

I selected the mobile pick up. When I arrived and started to check in on my phone, I was instructed to go to the counter, show my phone to a staff member, and pick up the keys. There was a long line and the staff member told me that's not how the process worked and that she had to check me in through her system. I don't understand why this was the case and I selected mobile pick up. Thankfully the office was still open, but I would not have been pleased if they were not because I would then have no way to get the keys.

Nicole L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle G. 
Clasificación:
4.0

El cliente no dejó un comentario.

john v.  |  First Impressions 
Clasificación:
1.0

There was one employee working when we arrived on the last Saturday of the month, it took 45 minutes to pick up our U-Haul, the app wouldn't work properly for anyone so no one could scan their license to help speed up the process. When we arrived to drop off we couldn't get the vehicle into the lot to drop off and when we finally could there was a huge line up and we spent another 45 minutes checking our vehicle in. The app wouldn't allow us to upload a picture of the mileage and fuel. You would think that because there was now 4 employees working the process would be quicker but there appeared to only be one employee checking vehicles in, one employee checking vehicles out and two that had no idea what they were doing. Clearly some kind of management needs to be happening so employees have a clear job to do and they need to ensure there are sufficient employees working on the last Saturday of the month.

Sean S. 
Clasificación:
2.0

I ordered a 10' truck and when I arrived they only had a van for me saying there was no trucks available as I continued to explain the purpose of the U-Haul was intended to move bigger items that wouldn't fit in a van I was given a 15' truck that was already booked by somebody else later that day so I now had a short time frame to move my items. I booked the 10' truck a week in advance and if there wasn't any available it should've been mentioned to me while confirming my order or anytime before I arrived.

Jenn G. 
Clasificación:
3.0

Very confusing drop off experience. Very busy, but the lack of service could be due to road construction adjacent to the drop off centre. Many people felt frustrated. The attendant that I happened across was very helpful. I was fortunate to bump into him, otherwise I would have stood in line for nothing. Poor directions on drop off.

Henry P. 
Clasificación:
3.0

It's a storage facility. Nothing got stolen so I mean it's as good as it gets

Saria J.  |  Overall Experience 
Clasificación:
5.0

Much better service than I previously receiced from Uhaul. The trucks are newer and more reliable. However it took me two hours to check out and pay my bill. The line does not sort people due to their purpose and most of that time there was only one staff member. I will use Uhaul again.

David E. 
Clasificación:
5.0

Kirsten gave us amazing service; she anticipated our questions and was very efficient with the process of our rental. She even drive the truck to the front herself- she went out of her way to ensure we had the full time with our rental. Thank you, Kirsten! She deserves a raise!

Jenna R. 
Clasificación:
2.0

It was slow service she was by herself to many people waiting to get service

Berhan A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Justin B. 
Clasificación:
2.0

I arrived at 8am to pick up a truck rental scheduled to start at 9am. I was the eighth person in line. There was only one rental agent working. I do not fault her, but I left with the truck only at 9:30am. This is simply too long to wait. I know your preference is for online registration, but you must have enough agents to cover rentals that come in person to register. I doubt this morning was unusually busy. You are a preferred rental company with a long history, and everything else about my rental was very good. The truck was well-maintained, the drop-off procedure was easy and efficient, the price was very fair. But if I think I'll have to wait 90 minutes in a line to pick up my rental then I may go elsewhere to rent. I'm sorry.

Evan R. 
Clasificación:
5.0

Robyn and Nicole amazing staff.I understand Robyn was moved to another location was no longer manager.Sorry to hear that she had west end location running well.Trucks clean and staff was on it.Now without her there its not same staff is hard to find dont know anything

Kimberly D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Marius G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TIM J.  |  Overall Experience 
Clasificación:
4.0

I have worked with this Uhaul location in the past. Never had a problem or grievous. The young and older people are very helpful when asked with questions they can be useful with. There is a woman, a short large woman who makes not only customer's lives difficult but the employee's life as well. I believe she is a cancer to this site and to the company as a whole. It would be in your best interest to either re-route this person to a back seat position with zero personal influx of simply move this person out of the company fixture.

Grant f.  |  Overall Experience 
Clasificación:
5.0

Todo bastante bien. Gracias.

OLGA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bernard s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fang X.  |  Overall Experience 
Clasificación:
3.0

Could not get timely feedback for moving out of storage

Abdi A.  |  Overall Experience 
Clasificación:
5.0

Todo el servicio muy bueno.

OLGA C.  |  First Impressions 
Clasificación:
3.0

Unit was not ready and there was no lock in the unit as I was told there would be for check in. I spent an hour trying to find someone to aid me when finally the yard guy, Perry, was kind enough to grab a lock for me and get me set up after hours. However this should not have been the case. The building is full of broken glass and garbage everywhere. Not well maintained.

Angela S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Penny B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John L.  |  First Impressions 
Clasificación:
5.0

Great

Brad D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

greg b.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard K.  |  Overall Experience 
Clasificación:
3.0

Unit we rented had water damage on my belongings this was indoor unit we didn't get anything done about the water damage that had, we did notify management. When I finally moved everything out the place smells moldy

Dorthy Voyaguer V.  |  Overall Experience 
Clasificación:
3.0

Very easy move in and the manager was very helpful and nice.

Kirstina E.  |  Online Move In 
Clasificación:
5.0

Only issue was it is advertised as a free lock with rent now online and a lock was not provided was a little bit of a inconvenience as I had to leave and go purchase one as the store was closed

Kyle B.  |  Online Move In 
Clasificación:
3.0

Leaving customers standing out in the rain for hours and having one person only at the counter defeats the positive customer experience! Some of your front desk Agents are brusque!

Sandra R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen J.  |  Overall Experience 
Clasificación:
1.0

The person working there was rude and I would never recommend your business to anyone again. That was the worst service I have ever had

Terri T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

kevin t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen J.  |  First Impressions 
Clasificación:
1.0

10 years as a customer. Two break-ins despite a "secure" facility. Never any meaningful response or responsibility taken. Elevator down twice in business hours. Security cameras offline for months at a time, let alone blind spots. Floor waxed in business hours prohibiting access to some areas. Elevator and parking area always dirty. Many problems over the years with card access/failure. Number of handtrucks and handcarts reduced to maybe 1, 2 or 3 out of the original 8. Facility opened fine and then continually ran downhill over the years with no money spent to maintain or upgrade. I could not in good conscience recommend this facility to anyone.

PETER S C.  |  Overall Experience 
Clasificación:
5.0

I was very happy with the helpful and courteous staff. In this day and age I've noticed how customer service has been lost I am so happy that the staff at your facility were very much the contrary. They went above and beyond their means. I apologize for not naming people directly as I forgot to get names but everyone was great.

Wayne S.  |  First Impressions 
Clasificación:
5.0

Helpful and understanding

Jonathan k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Justine T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis H.  |  Overall Experience 
Clasificación:
1.0

My U-haul Storage rental unit #1203 was broken into at 2:00 am. Your staff member (Nicole?) called me, and said the breakin was captured on video. Within days, she changed her story 3 separte time: 1st she can't sshow me the video due to 'privacy'. Then, the video camers weren't working. Finally, she said their ARE no cameras. This is unacceptable. I tried to close the unit rental contral in 3 separate visits to your office. 1st the staff didn't help at all (Sat. morning, young man was clerk). 2nd visit, a female staff (same one that phoned about the breakin) gave me a form to sign reliquishing my claim on any property therein, and closing the rental term by removing my credit card no. from the account (Oct 27). Finally, I kept getting emails from yyour service telling me that the rental that I had already closed was 'overdue' and you we charging me late fees on a contract that was closed. This has been a miserable experince, in which I lost thousands of dollars in property, was lied to and disrepected throughout by your staff (wyo by the way NEVER annser the phone, nor can I leave a msg), and I wasted dozens of hours trying to deal with your company on what should have never happened, if you ran a safe and secure facility. I will not forget this experience, nor will I ever recommend your service to anyone I know. Mark Ulbricht tel: (780)489-5521

Mark Stephen U.  |  Overall Experience 
Clasificación:
1.0

This is actually probably the worst customer service I've ever experienced, next to skip the dishes. I had some fraud on my debit card, so I needed to change the card on file. I tried called U Haul for 3 weeks straight, nobody would answer the phone. The card was declined and I was charged a late fee. I decided to cancel the storage at that point. After I moved out, I STILL couldn't get ahold of anyone. They would immediately put me on hold and sometimes even hang up on me. This location is an absolute joke. I loathe going inside because they have 1 incompetent person working the counter for a lineup of 20 customers. Oh, and there is often employees just standing around doing nothing when it's super busy.

Matthew G.  |  Overall Experience 
Clasificación:
5.0

Out of all the locations, the staff at this location has been the most helpful and accommodating—thank you!

Allen Lloyd A.  |  First Impressions 
Clasificación:
4.0

The entrance to the storage facility was cluttered with others belongings left behind.

Diana R.  |  Overall Experience 
Clasificación:
4.0

You could have used more staff. It was very busy Sat morning. The staff was very helpful.

Darrell R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Phillip (Ross) H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian T.  |  Overall Experience 
Clasificación:
4.0

All good.

Dawit H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Bryce D.  |  First Impressions 
Clasificación:
5.0

Easy peasy checkin and orientation

Morley F.  |  First Impressions 
Clasificación:
5.0

I've been renting a unit here for almost three years. When I call or go in, they are nice and friendly. I wish the prices were a bit better but she did tell me about the promotion on, one month free, I appreciated that!

TAMMY R.  |  First Impressions 
Clasificación:
3.0

With only 2 employees working on a Saturday, I had to stand in line twice. Lineups were really long. You might want to increase staff to 3 for weekends.

Michelle M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane C.  |  First Impressions 
Clasificación:
4.0

Friendly & helpful

Hailey L.  |  First Impressions 
Clasificación:
4.0

One bone to pick was my unit was on the second floor and the elevator was not working. I had not moved in yet and was not offered a ground floor unit. I had to go on line and reserve myself at the same location. You would think the manager would have done this for me.

Ian D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TEHYA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Nadiia S.  |  First Impressions 
Clasificación:
5.0

Renting a storage unit was quick and easy. The person who helped us was friendly and very knowledgeable

Patricia R.  |  First Impressions 
Clasificación:
4.0

Lost the reservation for the storage unit, but the sales agent took care of us and ensured we received the space we needed.

Vern T.  |  First Impressions 
Clasificación:
5.0

Light in a dark tunnel. Even when things took 3 times l expected. No (wait time) Yes (clean, Staff friendly helpfull. WD40 helps re: gravel, salt. Nice plastic don't shatter like glass (heate storage

Joe K.  |  First Impressions 
Clasificación:
5.0

Smooth transaction pleasant and helpful staff...

Richard G.  |  First Impressions 
Clasificación:
5.0

You are very good for helping people keep up the good work

Robert G.  |  First Impressions 
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