Comentarios del cliente para U-Haul Moving & Storage of Westside

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Westside

Grado total:

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Grahme W. en

Grado:

Our drop off was changed as the pick up location is closing. The staff at the 11120 154th st location were extremely helpful and gave us a great price on our rental for the move. Will definitely use this location in the future for rental needs.

Harold T. en

Grado:

I paid to have someone from Uhaul to help load the trailer. The individual was obviously not qualified and the front spoiler of my vehicle was damaged and had to be removed before we could load. The staff being paid to help should understand the limitations of the slope of a ramp before damage is done to a customers vehicle. It created a lot of additional work that could have been avoided.

Robert M. en

Grado:

I have rented from you before. Sour women at counter made me give her 2 phone numbers that she called for references. I gave her my drivers license and credit card I can rent a car with way less hassle. Yard guys were great. Women was miserable to me. I give woman

Glenn S. en

Grado:

El cliente no dejó un comentario.

Roswihta O. en

Grado:

El cliente no dejó un comentario.

Gurnam H. en

Grado:

Very efficient and curteous staff

Shawn B. en

Grado:

The staff at this location were very courteous and accommodating. My original booking got moved to this location from out of town and they accommodated that change and helped out in the mileage charge so it didn’t cost me any extra then it would have if I picked it up at the original location.

Alecia F. en

Grado:

Staff was very pleasant at this location and the service received was quick. Overall a great rental experience!

Alison V. en

Grado:

El cliente no dejó un comentario.

Jeff M. en

Grado:

El cliente no dejó un comentario.

Kathryn M. en

Grado:

Very friendly service from Robyn!

Gurmukh M. en

Grado:

El cliente no dejó un comentario.

Don L. en

Grado:

El cliente no dejó un comentario.

Kathryn M. en

Grado:

Friendly, knowledgeable service.

Chris V. en

Grado:

The uhaul representative Nicole was rude and very unhelpful. Location manager would not pick up the phone or return my calls. Would not recommend this location at all. Very unpleasant experience.

Peter M. en

Grado:

El cliente no dejó un comentario.

Darrell F. en

Grado:

Make check-in time not take 1.5 hours.

Kevin D. en

Grado:

From the customer services agents I spoke with (2 on the phone) to the people in the store, the service was A+++, amazing people you have working for you. Kudos to uHaul.

Cora-Lee O. en

Grado:

Check in was difficult, the app does not work. The truck was from Arizona and worked on miles and not kms. The truck had a check engine light on and a check gas cap warning on. I was told not to worry about those. I couldn't read the odometer because of them.

David S. en

Grado:

Fantastic people there I was just over time and they were still there to check me in

Andre P. en

Grado:

The service desk was horrible. They informed me that someone had to be on file for emergency contact. It was 730am on a Wednesday WTF. Staff in the morning were horrible. The afternoon staff were excellent

Dillan S. en

Grado:

Unfortunately my online reservation did not work even though I had received an email confirmation. This location was accommodating though and luckily had a vehicle available on the spot. I wouldn't hesitate to use them again although I'd probably call ahead to make sure reservation was there.

Beverly S. en

Grado:

El cliente no dejó un comentario.

Timothy S. en

Grado:

Have more staff working

DAVE A. en

Grado:

VERY FAST drop off. Guy was waiting, checked trailer...I was out within 5 minutes, EXCELLENT!!!!

Gordon G. en

Grado:

The line up to pick up the vehicle was very backed up. There was only one person at the counter. Two days prior to the move I went to purchase supplies mid afternoon and there was only one person there again. This purchase took me just about an hour to pay for. A second cashier perhaps??

Ken R. en

Grado:

A quicker check in, I did the online check in then it still took 10min to complete the process.

Steven G. en

Grado:

El cliente no dejó un comentario.

Douglas C. en

Grado:

El cliente no dejó un comentario.

James C. en

Grado:

Drop off was a breeze, quick and efficient no issues. Pulled trailer 1150 km without a problem.

Denis Z. en

Grado:

They opened the office 1 hour later, at about 8 a.m., but had to start at 7 a.m. and many people had to wait. That was insane...

Leanne H. en

Grado:

The only thing not 100% clean was the steering wheel, and it felt gross to touch.

Michael B. en

Grado:

El cliente no dejó un comentario.

Laura B. en

Grado:

El cliente no dejó un comentario.

Robert G. en

Grado:

Uhaul storage is ideal for Canadian and very useful

therese a. en

Grado:

I'd go back to them for sure

Sean C. en

Grado:

That is good service Thank you

Franklin G. en

Grado:

very personable staff

Cheryl S. en

Grado:

Even though the lock form the main area was still on my locker and I had to wait for someone to take it off everything else went sooth

Danielle F. en

Grado:

Completely awful experience

JOHN H. en

Grado:

Staff was extremely polite, helpful and a pleasure to know over the past 6 1/2 years. They all deserve a salary increase !

Ashley H. en

Grado:

The staff were extremely friendly and helpful, and allowed me to move my items out three days after the payment date without having to pay for the new month. Have already recommended to others. Thx!

Unale L. en

Grado:

I would use your services again if needed in the future, I have no regrets storing my things with you guys. Thank you!

LAURA D. en

Grado:

I didnt get her name but the girl was amazing! Give her a raise! She was so accommodating and easy to talk to. I give her high fives and thumbs up.

jason w. en

Grado:

Truck had to be filkedevery 175 km. That's ridiculous. The play in the steering wheel was so poor that driving that vehicle was dangerous to myself as well as others on th road. Had I encountered sn

Christine R. en

Grado:

I signed up as the person responsible for the unit, was assured Joel Whiteley was on the list for access. everything inside are his belongings. He lost key card.. please let him have access!! thanks

Peter S. en

Grado:

First class service Couldn’t ask for more

Kyle L. en

Grado:

Fantastic customer service. Always had what I needed or found the next closest location that did. Highly recommend this facility for all rental / moving purposes. Thanks

Brett L. en

Grado:

The staff was very nice and helpful. The area was not well maintained and lots of garbage everywhere.

Jonathan H. en

Grado:

The staff have been very courteous and have gone above and beyond for me. I can't thank them enough for all their help along the way.

ROMAN W. en

Grado:

The staff at this location are always friendly and willing to do what they can to help out.

Jimmy M. en

Grado:

The girls at the counter was very helpful and friendly awesome service loved it Thank You so much ❤️❤️❤️

Robert G. en

Grado:

You are very good for helping people keep up the good work

Kim D. en

Grado:

Fantastic customer service from Robin the GM.Friendly,efficient and knows her job.We made the right choice to pick west end uhaul. Thanks Robin

Ralph K. en

Grado:

Clean facility, classy setup, convenient access, and capable staff

therese a. en

Grado:

The service was excellent.. I'm speechless 😶

Natalie H. en

Grado:

It was a great experience. Thank you for your service and one month free storage.😁

Linda R. en

Grado:

Excellent facility and great staff.

HYOUNG CHUL M. en

Grado:

Very satisfied customers service

Arno K. en

Grado:

I have just rented a unit- haven't had time to begin moving in. weather today seems to be snow! will visit at a later date. thx. Arno

patricia g. en

Grado:

They where really good to me. Thank you very much

Rolando F. en

Grado:

Its very helpful for us does who dont have space at home or start to move right away.Its convienient and Jayson is very helpful to us and giving us tips before to put our stuff. Some part has no light

Kevin R. en

Grado:

Nice facility, seemingly nice staff, the staff member who helped me was very knowledgable

Brenda J. en

Grado:

Over all I would recommend this facility to anyone who might need a place to store your belongings. Staff was friendly and helpful.

Jamie B. en

Grado:

The mice issue needs to be controlled, my furniture was ruined. They advertised a free month that I never received... will never go back.

Allan R. en

Grado:

The staff this afternoon were awesome. My uhaul truck got stuck in the snow just outside your depot and they were there helping push it out, could not have done it with out them.

Tracey S. en

Grado:

great service

HECTOR P. en

Grado:

Everyone I interacted with with friendly and helpful which made my move easy

CAROLYN H. en

Grado:

Easy access . Staff always pleasant. There was a mix up when I changed cc#, but was quickly reimbursed the late fee. Thanks.

Jonathan B. en

Grado:

Avoid going for desk service a peak times..Wait is too long.

ROB M. en

Grado:

Pretty good facility overall. Pricing is on the high side. Perhaps loyalty discounts for long term renters?

Orval B. en

Grado:

Understaffed at month end so a lot of waiting. Good customer service from the one gal at the desk. Your point of sale machines are poor and don’t process accurately, declines transaction for no reason

Kailey O. en

Grado:

The whole process is so unorganized.

JASON PIERRE M. en

Grado:

Ty

Dana S. en

Grado:

Very busy location. More staff may be necessary so customers aren't waiting for service.

Gordon K. en

Grado:

Site needs to have better mouse control . A bunch of my stuff was ruined by mice .

david a. en

Grado:

The alarm would go off every 5 minutes for no reason. The alarm was deafening and extremely annoying. A staff member parked infornt of a loading bay and scoffed when I asked for them it. Very rude.

Ralph T. en

Grado:

the young lady who set us up was fantastic I don't have her name at this point do to still unpacking Thank you and for sure we will use again when needed

ROMAN W. en

Grado:

Westside storage is an awesome facility with great staff

Justin P. en

Grado:

Was a couple days late for rent but didn't need the unit anymore they let me empty it instead of having to pay another month. Thanks to the manager.

Mary M. en

Grado:

none

Megan P. en

Grado:

Service was quick and efficient. Very helpful.

Jackie M. en

Grado:

Property is filthy w/gbg everywhere, indoors & out. Street ppl at their unit all day. Massive mouse issue indoors. Place reeks. Mouse urine & feces all over my furniture. Costly cleaning. Never again.

Clayton Z. en

Grado:

*

Ruby B. en

Grado:

Units were clean and secure. Decent rates. Employees are easy to work with.

Anita W. en

Grado:

Excellent storage facility

Donna S. en

Grado:

Good customer service, friendly and knowledgable.

Colin S. en

Grado:

Great service.

JAMIE K. en

Grado:

Access to my unit was bad, since there’s only one way to drive in and it was often blocked. Hours were somewhat limited. Online updates seldom work worked. Good access to dollies. Key cards work well

Ronald W. en

Grado:

Very nice people, nice storage units, nice facility. Good boxes...strong and good sizes. All good. Thank you for a nice experience.

tony r. en

Grado:

There was ice on the loading dock~ very dangerous , caused by the snow melting from the roof and freezing overnight. Access to the storage building entrance was often restricted by the trucks

ROMAN W. en

Grado:

great staff and service at this location.