Comentarios de los clientes para U-Haul Moving & Storage of West Chandler

Attendant was rude!

The pressure of one of the four tires was 10 psi which wasn't noticeable until the vehicle was on the trailer. We aired it up but when we stopped for fuel the pressure had dropped to 45 so we aired it up again then drove approximately 20 miles and the tire blew. Roadside assistance got us back on the road in under two hours, good considering where we were located when the tire blew.

Sweep the trailers out. When I picked mine up in the dark I didn't notice all the stuff in it. Since I only hauled a new lawnmower I didn't mind the gravel or cig butts, but I had to remove several nails and screws.

Perfect customer service , easy going and user friendly.

Atrocious manager. Very rude. Now being harassed about the free month I got for renting a van. Unbelievably rude I will never ever rent from uHaul again. Ever.

I booked the truck with online at 8am on sunday then I arrived at u-haul office. I clicked "ready for pick up on 24/7 pickup". But the system told me "you need to wait for hand delivery till 9am when the shop open". I had been dropped off by my wife , therefore, i needed to stand up in front of store for 1 hour. Fortunately, store guys are very helpful to provide me a truck by using his smartphone app because the system did not work well. I appreciated for his support but I believe Uhaul system should be improved!

There was no confirmation on when I needed to return equipment, so I paid for two extra days of having the Uhaul that I didn't need. When returned was told that there's no refunds for returning equipment early and charged an extra amount because I went over on mileage.

Friendly, professional and fast customer service. Could not be happier

Excellent customer service. Made the experience seamless and easy

Great customer service and amazing team they tried to make the experience seamless

Excellent staff, helpful in every way.

Immensely pleased

Excellent support and very friendly staff

The truck I was assigned did not have working air conditioning. The staff was great though.

I had a good experience with this rental. It was a quick check in and pick up. The windows could have been wiped down but not a big deal.

quick and easy process

Not one employee said anything about there being a charge for drop off when I asked if I could drop it off that night. I was told if I picked up at 5pm I needed to drop off before 5pm the next day. I was also quoted $30.00 before tax and told them that I would be picking up at 5pm and dropping off in the morning if we couldn't get back before 10pm that night. They did not tell me it would be a 2 day charge for a 17 hour rental. I think this is completely ridiculous as dropping off at 10am you are able to rent it out for the whole day again. I want my $$ returned as we tried to call from 6-7pm to get an answer after looking at the agreement and no one would answer the phone after being put on hold for multiple times, being hung up on and not being able to get though to get any answers. Very disappointed in how they are doing business.

Lower prices

Great service, all staff were wearing masks . For that l say , thank you.

It took less than 5 minutes to return the vehicle . I was extremely satisfied.

The tires need replaced on this trailer and were under inflated when I picked it up. The handle on the tongue used for moving the trailer around is broken and almost cut my hand. I had the trailer for under 24 hours and I am currently trying to resolve being billed for 2 days. The invoice I received contains an error on when the trailer was returned. I called in yesterday at 8am as was told I would receive a call back that day, I have not. I also sent an email to the email listed for concerns with the invoice, no response. I visited the UHaul location I rented the trailer from after I was off work yesterday and the manager was not there. So far a very unsatisfactory experience.

Eric was very nice and when Tamika was there she was very nice also.

This truck rental was an excellent experience. The customer service was superior, personality of staff who checked me in & out were great. Ease of pick up and drop off was so refreshing I would highly recommend and use again.

Great customer service in the office at this location!

The employees at this location were beyond professional and helpful. They quickly handled the vehicle alerts concern and downed the vehicle so another customer would not have to deal with the same issues I did. I will highly recommend this location to anyone needing a U-Haul product.

Nothing. Your staff at this location have everything down very well and they went above and beyond to help me with my trailer. When renting and also upon return of equipment as well

Have had 2 units there since 2018.

Very friendly health is a lot

Everyone I came in contact with was so nice. Great location.

Another Great facility. Friendly and helpful at check in and in the yard when they disconnected up the trailer from my truck. The Associate also showed me some storage lockers for potential use for us.

Everyone was quite nice - got out and in easily.

Staff was very helpful. However windshield on truck was very dirty and no way to clean it onsite was offered or provided.

Everyone I worked with at this location was superb! Very friendly and helpful. From the check-in to the return, customer service was awesome!!

Great staff. Very helpful

Nothing

all good,

Friendly, courteous, and prompt staff.

I've used this specific U-Haul multiple times because I grew up in the area and eventually moved back years later. I'm greeted quickly and served within a reasonable amount of time. Drop off is simple and it's super cheap for what you get in my opinion. Only issue I've ever had with this specific uhaul was back in ‘98 I got kicked of their property for skating and waxing their curb.

Excellent customer service! Fast

Hand crank windows, manual door locks, manual mirror adjustment, plenty of power x the governor that kicks in at 75 mph (speed limit in AZ). Need to disclaim wheel wells & gas inlet that interfere with planning loading the truck. Great gas mileage for a v-8 motor. Back up camera was a plus. overall suited our needs. Way too many stupid decals all over the truck. Kinda makes the rentor feel like they should get a refund or discount for being a traveling billboard. Enough said, truck got the job done, I'm happy..

Extremely disappointed. Reserved a 20 foot truck and when arrived at the location the truck was not available. Then I was charged the fee for that day and not the reservation charge provided at time of reservation. When we finally agreed to a smaller rental the blankets and dolly were not in the rental. Nothing but pure disappointment with my Uhaul experience!!!!!

No había disponibilidad del camión de 15" y tuve que tomar el de 10", aunque ellos me ofrecieron ubicarme lo en otra sede pero yo estaba muy apurado

Great service!

Everyone was polite and very helpful with my questions. It was a quick pick up and drop off procesd

The truck was absolutely filthy (written up in my on-line acceptance). This was the third location I was sent to for the truck after reserving it weeks in advance. We found out later when I went to pickup the previously reserved auto transport, the trailer light outlet was inoperable. I had to go to two locations for the transport because the workers at the first location thought it was their trailer that wasn't working (it wasn't). The second location told me to go back to where I got the truck and get a new one?!! Sorry, I was already packed. They wouldn't help fix the truck. They said I had to call 1-800-uhaul FROM THE UHAUL LOT!! What terrible customer service.

Very pleasant and efficient team!

The guys in this location are the best. All the time I rent equipment I use this location and I am very happy.

I had to pay double because the trailer that I chose was too small, that was a bit frustrating I thought I would be able to just give you a few extra dollars to upgrade but other than that the experience was amazing

Free massage lol? I had no complaints: everything was good.

Everyone at this location has been extremely nice and shown excellent customer service and care. I've used two other U-Haul facilities, one on AZ ave and one in NC. Neither were as good as this place.

Probably not the location's fault, but they only had the van and not the auto trailer that I had reserved. I had to drive the van to another location to pick up the trailer, which impacted the timing of things that I needed to accomplish. This location did provide additional mileage and discount to the overall rental though, so that satisfied my concern. Overall, friendly and professional and they solved the problem relatively quickly. I would recommend the location.

I was very upset it didn't fit my needs because they told me the wrong it

The truck was old and poorly maintained with 151,171 miles in it. The truck was so old that after I drove it for 2 miles the gas tank gauge dropped a 1/4 of a tank (from 3/8 to 1/8 of the tank), forcing me to fill up the tank quicker than anticipated. After driving the truck not even 20miles with a partial load in it, the truck experience a rear wheel hub failure that sheer off all the lug nuts (a total of 8) forcing the outer rear wheel to come off and cause the inner wheel to have a flat tire, forcing me to loose control of the truck. Luckily I was able to regain control of the truck avoid an accident... Call UHaul Road Side assistant and they did a fantastic work including UHaul corporate. The truck was tow back to the local store where I rented the truck located in Chandler and Kyrene on Sunday. It pass 3 days before I can find the general manager to reviewed my case with all my bellowing inside the truck. Bottom line, old trucks, with bad maintenance on them with horrible customer service. Nobody cares! Take your business someplace else. I could have got kill by this incident...

I informed the issues to this location and 2 days later truck was rented to someone else denied any issues with the truck. So for uhaul i am a lair. So hard to reinvest money.

Although my pick-up place was changed from Globe, AZ to my drop off destination in Chandler, the staff (I believe his name is Eric) was very helpful.

The moving blankets and dollys I ordered were not available. This made the move so much more difficult. I had to use my own blankets to protect my furniture and most of them were destroyed.

I had a small incident Witt the vehicle. Called for help and roadside said they didn't need to come out. It was stressful and some damage occurred to top of vehicle. I asked for call from manager to go over an damages costs Never received call and have several charges on my credit card that don't reconcile with invoices.

Sweep the trailer not just blow it. Cigarette ashes in cab ashtray.

Customer Service was great

Front office staff was extremely helpful, especially with cost saving tips and very professional. Highly recommend location, very clean and variety of units to cheese from.

Very efficient and professional.

Everything went perfectly. This office has great & helpful personnel

We were charged $150 cleaning fee for a $50 rental for a truck that was rented for about 2 hours that did not need cleaning. I find this to be highly unethical.

The first part of our using your facility I thought the area of our room was not quite cool enough

Customer service is always the best at this place. Thank You

Friendly staff.

Very helpful and kind. Answered all my questions.

I was promised a trailer at one location, went to get it and they didn't have one. Had to go to another location and get one. Not good

The usual.com/share site would error out at the end of taking all the pictures and answering all the questions. Called back the next morning to ensure everything was good to go.

This place needs improvement with knowledge of their work ethics and a little more helpful.

Fantastic customer service.

Our customer service rep, Dominic Torres, was awesome to work with. He was very friendly, had the knowledge about what I was looking for, stayed COVID cognizant and made our experience so stress free that i will certainly recommend this UHaul facility to others. It was the best customer service that we've had in a LONG time!

Great staff! A special appreciation to Manager Jade, thank you so much for your kindness during my Uhaul experience at the Chandler/Kyrene location!

Everyone was fantastic! Very helpful and compassionate. We were tired after an emotionaly and physicaly exhausting move.. The staff made the whole process easy. After we were done moving into our storage units and went to check the truck in, the GM, Jade offered us water to make sure we were hydrated. This locations staff and facility are top notch!

Service was great and I appreciated the “heads up” when it came time to pay the rent.

I appreciate the first month free and VERY reasonable monthly charge 👌👍 Great assisting staff 😎👍👍

Dominic and Isaiah was the best customer service I have ever received!! I had an issue that they actively worked at for hours and stayed positive throughout the whole journey!! These men need raises!

Great friendly staff. Manager is awesome.

great

Great staff, customers were very friendly. Simple Moving company, Tray was fantastic in helping me out of the clear blue, overhearing my conversion he politely step in an offered his assistance which was a Blessing to me.

The front desk staff were very professional and helpful. Thank you for helping making our move easier.

We really appreciate how professional your people are and how clean the facility is.After renting four years never had a experience.

This storage facility and staff far exceeded my expectations I it appreciate that they are taking every precaution necessary to prevent the spread of the virus for the safety of their employees and for the community on top of that during this time of crisis they are giving one month free and that means free there is no hidden charges it's not a gimmick when they say they're giving you month free it doesn't mean next month or break it up into 3 months they literally gave me storage for nothing out of pocket but that's not what I appreciated the most I appreciated the friendliness of the staff I appreciate the helpfulness and the fact that they have so many carts available to move your stuff I've never experienced a storage unit like this and if I move out of this city it's worth the drive-in me that keep them so I don't say this lightly they are far the best storage I've ever experienced and I am very pleased with the service and precautions they are taking if there was more than 5 stars I would give it

Thank you.

Man that helped me was polite, friendly and made sure he explained everything.

Staff has been excellent very helpful every time I come in.

My check process was very smooth. The agent showed me how to check-in and out of facility during business and no business hours.

The staff was fantastic! Zaire is an absolute professional and took me through the whole facility rental process with ease. The entire U-Haul crew at this facility was fantastic!

They were trying to help me 2 days of storage but didn't let us know that 24/7 hour wasn't working for my card so I had to call manager but didn't go through, it just went through voicemail. So my husband was very disappointed because we had to bring those boxes into our house.

Very secure

The service is perfect. All concerns that I have were answered on a timely manner. Thanks to the great customer service of one of your staff (Eric) who guided me to everything flawlessly.

Excellent experience and fantastic employees. I did however not enjoy the last unit I was in asIt was supposed to be a climate controlled unit, but that side of the building is extremely hot.

Eric was very helpful. He found a unit close to the elevator for us and explained everything very well. It was easy and painless.

Good location.

Courteous service thank you

These guys were awesome. They were so friendly and so helpful. They were great at making sure we had everything we needed. Thank you.

It was a wonderful experience!

My unit was flooded and I was left hanging by your insurance company. I was treated like it was my fault. The only good point are the helpful people who work in the office.

Facility was always clean always welcoming all the staff is always very nice the only thing I would change is allowing 24 hour access with the normal rate because sometimes people need to get their st

The Manager was extremely pleasant and helpful

N/A

Nice people

Customer service agent was very professional and helpful. Definitely would recommend this location to family and friends. Chandler Blvd and Kyrene.

Was put on hold for a long time could not get through the 1-800 numbers

Jade was wonderful to work with. Storage area was so clean.

I was booked to drop off and rent a unit from a smaller uhaul facility down E. Chandler and they were not expecting me, and did not not me scheduled... (I cannot continue). This one was amazing!

I love UHaul. I have used UHaul whenever I move.

Exceptional customer service! Pricing is very reasonable!

I love UHaul.

My storage unit was broken into, so I only had used the facility for less than a month.

Most of the employees were very helpful and friendly but the manager at times displayed impatience and irritation.

Eric and Isaiah were awesome to work with they were very helpful

The staff at UHaul are fantastic, friendly & knowledgable. Enjoyed working with them. Paul

Excellent facility - stored furniture while moving from California. Used temperature controlled unit - well worth the extra money. Staff was always very helpful and friendly. Would highly recommend.

The young lady that helped me with getting my storage space was really nice and made the process so easy.

This facility was ok for my use. The beginning of my storage was a nightmare...the person at the desk had things all screwed up and was quite frustrating. After that things went fine.

Would recommend u to my friends staff went above and beyond to help and are very friendly.

Very helpful staff members in and out of the office. The facility is very clean.

Thank you!

There was never a problem there. Someone was always there when needed. Very clean.

Clean truck

Nice facility, nice people.

I have had a storage unit here for 5 years. During that time, the staff was friendly and helpful, and the facility was always clean and secure. I would definitely recommend it for storage and moving.

Great staff. Kaetlyn, Chelsea, Adam and Richard and some other staff sorry don’t know there name all staff are great.

Though most of the staff was friendly the manager Adam is quite arrogant...It would be nice for the access hrs to be at least til 9pm like most other facilities especially for those who work day hrs

I have used

Staff was very helpful. facility was clean and secure. I never worried about the safety of my stuff.

Everyone was super friendly and helpful. Was a very smooth and quick check in.

Need temporary storage for a few months. Worked out perfect, accessibility and no contract.

The reason I am rating it as average is because the new manager would not work with me after the government shutdown was over and take into account that we had our HHGs out on 2/1 vice 1/28.

Destiny is great!

I have rented a storage room for the last 15 years. I'm retired now and only have terminated the rental due to reduced income. If needed, would definitely return to this facility.

Staff was rude. God forbid, when moving out there isn’t some where to through away a box. Went to through 1box away and they said i would have to pay dump fee. This is after spending $12000 there

I was very pleased with the customer service representative at the location. He was very helpful and friendly

Thank you for years of great service while we had our stuff stored there. Y’all are the best!

Amazing customer service and great facility. Randall goes above and beyond to ensure his customers are happy and have what they need. A++++ rating!

Always we are treated so well here! Great staff ... friendly and helpful!! Thank you

My experience was very quick, knowledgeable, and friendly.

The manager and staff were very knowledgeable and helpful on getting the right unit i needed. This location is close to my house and have been referred by a friend that this place is good.

Great experience.

Staff was helpful. A person helped me get a couple of big boxes I purchased at the store up to my storage unit.

they were excellent and very helpful

Would highly recommend this place to many for their needs and services

They always have a truck available

Very helpful in what I was looking for.. very professional . Well put together team.

We had multiple units for 10 years and also over the years rented trucks all good experience.

A little inconvenient layout. Had to go through interior doors about the width of a house front door to reach my unit. And the door doesn't remain open on it's own. Easy loading dock, very secure.

Still not sure what the idea behind the two keypads is. Also, the interior doors don't allow for pallets and are an added hassle for moving through larger items.

2 reservations, truck & storage. Truck rental was great! Reservation for the storage was THE worst service I've ever experienced. Uhaul missed it on all levels. Cancelled & went w/ Public storage.

Thank you

Thanks for your excellent customer service!

Friendly, but not all information about check in or lock on my storage given. Paid $130 to get a locksmith when no extra key was available to our unit. if I had known I would have had one made

Thank you to the Owner, had an issue and I called the Owner and the issue was addressed immediately .....

Some staff had a stale attitude while few were kind and caring

Having just moved here and using this storage facility for a month was a excellent experience and I want to thank them.

We were very pleased with all aspects of this facility. clean, well lit, easy access and very helpful staff! Recommend very highly if you need storage!

Our climate controlled unit was always hot. They said it would be fixed but never was. The lights only worked part of the time.

Treated great from the moment i arrived

Uhauls and broken down vehicles parked around perimeter of storage lot in none parking spaces. We couldn't get our 5th wheel without asking them to move them. Gate left open and unsecure.

I'm very grateful for the service. thank you