Customer Reviews for U-Haul Moving & Storage of West Chandler

Clasificación:

5.0

The staff members were very helpful and knowledgeable. We were directed to the choices we had, but there was no pressure to make a particular decision. We've used this facility in the past and were happy with the previous services. That was the deciding factor in returning. New staff and manager but the services were even better than in our memory -- excellent.

Clasificación:

5.0

None. Everything was perfect.

Clasificación:

5.0

It was quick and easy. All the staff was friendly and helpful.

Clasificación:

5.0

The service was great!

Clasificación:

1.0

I had 3 kids in the car. Pregnant tired from moving. I asked the workers to please let me throw away 1 large box with trash that was left from my long move. none of the associates would help. The lady cleaning the uhaul was rude. I was asked to pay to throw away the trash. it was 1 box from a customer who just used you guys??? I'm exhausted from moving and was now helped. I dropped the box and food got all over me. again no help I had to put the trash in my car with the kids in the back seat. that to me seems unacceptable. horrible customer care. will never use uhaul again

Clasificación:

5.0

Service and customer service was great, I strongly suggest to continue this at all times and all locations!!!

Clasificación:

5.0

Manager is friendly and staff is helpful, I will tell all my friends

Clasificación:

3.0

My storage unit was locked in the middle of my move and the city I came from didn't have any uhaul stores open on weekends so I didn't realize the storage facility was open Saturday or Sunday. so i didn't get to move everything out of my unit and will have to throw away whatever is too large to fit in my car, like my bed couch. And naturally I got charged for the weekend so i ended up paying $500 instead of 200. The extra 300 was for and supplies for the new house, that's not happeninggroceries anymore Maybe next month I will be able to buy food, toilet paper and what not. Deciding that killing myself wasn't a good idea was probably the wrong choice

Clasificación:

4.0

Anthony was very polite and helpful!!

Clasificación:

3.0

This specific location was ideal and had great staff friendly atmosphere welcoming. I decided to move out all my stuff and leave as a customer because since management changed a few months ago the service went out the door. From threatening to remove my "Privileges" for a rock that was holding up a door to smoking right in front of office door while her kids play in areas trafficked by movers and moving vehicles. I will not be using uhaul for storage ever again due to these experiences nor will I recommend this location.

Clasificación:

5.0

Customer service is exceptional! Knowledge is super

Clasificación:

4.0

Only problem was it was a shortage on bigger trucks other then that I was satisfied

Clasificación:

5.0

Everyone at this location was friendly making it easy and stress free.

Clasificación:

5.0

This is my 4th time renting from this location and each time I've been happy with the equipment, service, and price.

Clasificación:

4.0

Doing a great job

Clasificación:

5.0

Nothing. Awesome service.

Clasificación:

5.0

Excellent customer service.

Clasificación:

5.0

Computers are slow and printer was out of order, but the attendants make up for most of that with their friendliness and efficiency. Most particularly Anna. She has helped me at UHaul on other occasions and is always quick, friendly and knowledgeable.

Clasificación:

5.0

Great staff! Professional and courteous!

Clasificación:

5.0

We have rented trucks abs trailers and now have a storage unit. Everyone is helpful and friendly.

Clasificación:

4.0

A little behind schedule but good experience overall.

Clasificación:

2.0

I wish the customer service would've been better more Courteous Friendlier and helpful

Clasificación:

5.0

Just a heads up, the truck smelled like smoke. Otherwise it was a great experience.

Clasificación:

5.0

You guys did great! Just keep up the good work and friendly attitude 👍

Clasificación:

3.0

Very slow check in process

Clasificación:

5.0

Great employees throughout.

Clasificación:

5.0

The staff at the West Chandler location was really great but that was where the great experience ended. After that, it was nothing short of a frustrating, disappointing and unprofessional process. Better communication and training for the call center customer service staff, beyond standard answers, when a U-Box is late on a guaranteed delivery date. Everyone was nice but each person had a different answer and I made more calls and sent more emails for information than I should have. In the end, I tracked the U-Box through the shippers website myself...and knew it had finally arrived at the final destination before I received the confirmation email from U-Haul. Not sure that I would ever use this service again, it was that bad. The whole process should be re-evaluated and fixed.

Clasificación:

5.0

Great

Clasificación:

2.0

The check in staff is more interested in having conversations with each other than the customers. Basic customer service dictates that you acknowledge the customer first rather then making them wait for an employee's personal conversation to end. Vehicle return staff were more interested in their personal phones than the customer who needed direction, which caused wasted time and effort on our part to move the vehicle. When asked about this, the employee was disrespectful and dismissive.

Clasificación:

5.0

Awesome great staff

Clasificación:

5.0

The ladies at the front were great. Wonderful costumer service.

Clasificación:

5.0

N/C

Clasificación:

5.0

Manager was great.

Clasificación:

5.0

Friendly and helpful

Clasificación:

5.0

I was highly impressed. Thank you for the professionalism.

Clasificación:

5.0

My family has used this facility for years, and have never had a bad experience!

Clasificación:

5.0

Keep up the good work ! The team at this location is always fast, efficient and awesome. Periodically I use them for trailer rental and everything has always gone smoothly.

Clasificación:

5.0

Very helpful manager.

Clasificación:

3.0

Overly priced storage units. Had to pay for climate control which we didn't ask for. Had to pay extra for that.

Clasificación:

5.0

The gentleman that I got the truck from was very nice and helpful. The facility was easy to find and get into and out of.

Clasificación:

2.0

The workers didnt want to wear masks but put them on as we walked into the store, and when the truck was returned, they came out to accept it without a mask and was having to interact with us without it

Clasificación:

5.0

A very good experience. The General Manager Loretta, made the start-up process simple and easy.

Clasificación:

5.0

Gracias

Clasificación:

5.0

Great customer service!

Clasificación:

5.0

Good service.

Clasificación:

4.0

Nothing particular the truck was great service was excellent. Totally satisfied

Clasificación:

5.0

Manager Loretta, very helpful and accommodating in every way! Love the outdoor drive up convenience! THANK YOU Chandler UHAUL!

Clasificación:

5.0

Intake and hookup to drop off and invoice - a well oiled machine! There were several customers in line and many different requests from specialty boxes (XL TV) to needing a hitch installed. Staff were friendly and very efficient so it moved fast and I was out the door and on the road in no time.

Clasificación:

5.0

Staff was completely professional and took care of our needs quickly!

Clasificación:

5.0

Easy and fast drop off of equipment

Clasificación:

1.0

Bait and switch with truck drop off charges. Charged for fuel I didn't use. Double charged for insurance. Rip off. Disputing with bank. Terrible service

Clasificación:

5.0

Staff was friendly and helpful

Clasificación:

3.0

Redirected to this location - 30 minutes from the reservation location - because they were to have everything I reserved for my move. But they did not have what I needed - furniture dolly, furniture blankets. They disclosed that they had no blankets but not the furniture dolly. They gave me an appliance dolly that o did not need or want.

Clasificación:

5.0

I had been so stressed. This was a great experience. Driving from CA to AZ. I was so scared.. The truck was in great condition and when I returned it I felt like an expert driver

Clasificación:

5.0

i received a text saying the pick up location was down town mesa. I also checked the night before confirming that location. After a 30 min. drive I arrived at the Downtown Mesa Az location and was told the truck i reserved was not there. I was told to drive another 30 min. to a u haul that was 10 minutes from my starting point .So after wasting 1.5 hours pf loading time I finally had the truck. The move was uneventful and the 20 ft truck performed well. The people at the 6190 location told me to drop the truck off in Sierra Vista AZ when done. The tech gave me two locations to drop the truck but when I arrived at the 3637 location the attendant would not take the truck. I m 73 and had been moving the household goods for two days and was beat.....I did not like being told by the tech at 3637 hwy 92, that he had no room ( this was a medium sized uhaul so i doubted his story. I was told by the tech to take it down the road and drop off at a Auto Shop that does uhaul on contract. That auto shop was not either of of the two locations to drop that I was given at the 6190 store in Chandler. The mix up on trucks to begin with plus the changing story at drop off really irritated me after two days of loading and unloading. I have used Uhaul exclusively the last few years and have never had such time sucking issues with you guys.. Would you try and not have this happen with your trusted customers? s0

Clasificación:

5.0

The original U-Haul location for pick-up was at Priest and Elliot in Tempe. Unfortunately, when I arrived, they said they didn't have the trailer I reserved. I don't understand why that happened. Thankfully, the Chandler location had what I reserved and the drive there to get it was not too far.

Clasificación:

2.0

I was charged for 2 days and I was only a couple hours late for the return. We have had crazy rain here in AZ and this caused the delay since we had an open trailer. All your other stores have worked with me and have been understanding. I will never rent from this location again. I will say the lady that checked us out on the first day was very friendly and great customer service.

Clasificación:

4.0

We were charged $8 for fuel. We literally went 4 miles and you said we used 2 gallons of gas. Doesn't seem right. All else was good.

Clasificación:

5.0

You all did great! Keep it up!

Clasificación:

4.0

Appliance dolly I rented wasn't waiting for me in the truck. I had to go back inside and ask for it.

Clasificación:

5.0

Everything was excellent

Clasificación:

5.0

Front desk was very nice and helpful in helping me get the best rate for my trip Very much appreciated

Clasificación:

5.0

Extremely friendly, professional staff. Great convenient location, very accessible and maintained.

Clasificación:

5.0

Have used several times. Never a delay or glitch, and people are very helpful and friendly and efficient. Will continue to use if/when.

Clasificación:

5.0

Your staff were great. Did not waste my time. Personable.Drop off was efficient. A very easy process.

Clasificación:

2.0

I set up the reservation to pick up the truck for 24/7 Truck Share because I had to pick up at 830am, before the U-Haul office starting time (9am). When I tried to pick it up at 830am, the app indicated that the the order is for hand delivery only so I had to wait to see the store manager to come serve me manually. The store manager said she had the order but she somehow forgot to set it up for the 24/7 Truck Share for the morning. This is not acceptable because it delayed my schedule for myself and also for the people who helped me out. Luckily I only had to wait 30 mins but it would have been really bad if I had to pick it up on 6am and wait till 9am. I also had to mention that I called the "out of office hour" number at the door to call to figure out the situation but no one answered. I am not happy with the service I had today.

Clasificación:

5.0

Extremely friendly and professional.

Clasificación:

3.0

I went in early to secure all paper work and get storage unit. Well the salesman gave me a unit number. So, we left to get the traler and being under the stress of moving. We went to unload. Well holly cahoes. Gate wouldn't work when we applieed our number even with the help of a employee. Then after driving around gor 20 minutes decided there was no such unnit. The the employee took us back to the office to find out those hadnt been set up yet. So the lady so upset I didnt get her name. Said she could set us up on a inside unit. So, she did well it increased my rental cost So. I.m not a happy camper at all. But last minute need I had to go with it. I think yoy need Train your employees

Clasificación:

5.0

I am so pleased and amazed with the great customer service Loretta, the manager and her crew offer to their customers! It's a well oil machine that makes your visit very comfortable. They go out of their way to provide great customer service and I really appreciate them. I really recommend Uhaul on Chandler Blvd and Kyrene!

Clasificación:

2.0

It's really sad after answering "yes" to several questions about the facility and staff, and to rate this location with two stars. Why? It's this... I vacated my storage unit on the 22nd. I asked what more do I need to do as my unit was cleared out. The staff said to leave the door up/open, and they'll take care of it. Following the Christmas holiday I received an email notifying me of a late fee. I wasn't pleased with this, but having called corporate and then speaking with the manager, the matter was resolved. I was set to leave another five star review; but then Sunday I received a message from my brother who was concerned about a late fee and monthly rental charge. This upset me greatly as now my Emergency contact was sent a bill. An Emergency contact is not someone who's a co-sign to a rental agreement. It's someone who's to be notified if something should happen to me... injury, or death. Really?! You've sent my brother a bill? Any idea of what harassment is? I really should stick you with a one star rating, but unlike U-Haul sending my brother a bill, I'm a touch more considerate, understanding, and forgiving. It would be wise that a handwritten apology be sent to my brother. Is that asking too much for someone to do as an adult, and kind human being? Beware all others now when filling out that section of a rental agreement. Guard your contacts from any nuisance correspondence that will result in unnecessary drama, and stress.

Clasificación:

5.0

i wish the storage units had lights in them or electric access to plug light in so you could see while you are accessing your unit and storing your items

Clasificación:

5.0

Anna was especially helpful during my move from the Midwest Switching to a larger unit was made very easily. The staff is very courteous.

Clasificación:

4.0

Not allowing new move ins more than just the business hours access would be nice.

Clasificación:

5.0

The best part of my moving experience was arriving here and receiving great customer service. What's more, learning I had a free months storage with my move. No one else with U-Haul in K.C. or corporate shared this information. Thank you for your help, and service. I was resigned to making this my final use of U-Haul; but due to the employees here at West Chandler, I may give U-Haul future consideration.

Clasificación:

5.0

Excellent staff, helpful in every way.

Clasificación:

5.0

Eric was very nice and when Tamika was there she was very nice also.

Clasificación:

5.0

Great customer service in the office at this location!

Clasificación:

4.0

Have had 2 units there since 2018.

Clasificación:

4.0

The first part of our using your facility I thought the area of our room was not quite cool enough

Clasificación:

3.0

This place needs improvement with knowledge of their work ethics and a little more helpful.

Clasificación:

5.0

Fantastic customer service.

Clasificación:

5.0

Our customer service rep, Dominic Torres, was awesome to work with. He was very friendly, had the knowledge about what I was looking for, stayed COVID cognizant and made our experience so stress free that i will certainly recommend this UHaul facility to others. It was the best customer service that we've had in a LONG time!

Clasificación:

5.0

Great staff! A special appreciation to Manager Jade, thank you so much for your kindness during my Uhaul experience at the Chandler/Kyrene location!

Clasificación:

5.0

Everyone was fantastic! Very helpful and compassionate. We were tired after an emotionaly and physicaly exhausting move.. The staff made the whole process easy. After we were done moving into our storage units and went to check the truck in, the GM, Jade offered us water to make sure we were hydrated. This locations staff and facility are top notch!

Clasificación:

4.0

Service was great and I appreciated the “heads up” when it came time to pay the rent.

Clasificación:

5.0

I appreciate the first month free and VERY reasonable monthly charge 👌👍 Great assisting staff 😎👍👍

Clasificación:

5.0

Dominic and Isaiah was the best customer service I have ever received!! I had an issue that they actively worked at for hours and stayed positive throughout the whole journey!! These men need raises!

Clasificación:

5.0

Great friendly staff. Manager is awesome.

Clasificación:

5.0

great

Clasificación:

5.0

Great staff, customers were very friendly. Simple Moving company, Tray was fantastic in helping me out of the clear blue, overhearing my conversion he politely step in an offered his assistance which was a Blessing to me.

Clasificación:

5.0

The front desk staff were very professional and helpful. Thank you for helping making our move easier.

Clasificación:

5.0

We really appreciate how professional your people are and how clean the facility is.After renting four years never had a experience.

Clasificación:

5.0

This storage facility and staff far exceeded my expectations I it appreciate that they are taking every precaution necessary to prevent the spread of the virus for the safety of their employees and for the community on top of that during this time of crisis they are giving one month free and that means free there is no hidden charges it's not a gimmick when they say they're giving you month free it doesn't mean next month or break it up into 3 months they literally gave me storage for nothing out of pocket but that's not what I appreciated the most I appreciated the friendliness of the staff I appreciate the helpfulness and the fact that they have so many carts available to move your stuff I've never experienced a storage unit like this and if I move out of this city it's worth the drive-in me that keep them so I don't say this lightly they are far the best storage I've ever experienced and I am very pleased with the service and precautions they are taking if there was more than 5 stars I would give it

Clasificación:

5.0

Gracias.

Clasificación:

5.0

Man that helped me was polite, friendly and made sure he explained everything.

Clasificación:

5.0

Staff has been excellent very helpful every time I come in.

Clasificación:

5.0

My check process was very smooth. The agent showed me how to check-in and out of facility during business and no business hours.

Clasificación:

5.0

The staff was fantastic! Zaire is an absolute professional and took me through the whole facility rental process with ease. The entire U-Haul crew at this facility was fantastic!

Clasificación:

1.0

They were trying to help me 2 days of storage but didn't let us know that 24/7 hour wasn't working for my card so I had to call manager but didn't go through, it just went through voicemail. So my husband was very disappointed because we had to bring those boxes into our house.

Clasificación:

5.0

Very secure

Clasificación:

5.0

The service is perfect. All concerns that I have were answered on a timely manner. Thanks to the great customer service of one of your staff (Eric) who guided me to everything flawlessly.

Clasificación:

5.0

Excellent experience and fantastic employees. I did however not enjoy the last unit I was in asIt was supposed to be a climate controlled unit, but that side of the building is extremely hot.

Clasificación:

5.0

Eric was very helpful. He found a unit close to the elevator for us and explained everything very well. It was easy and painless.

Clasificación:

5.0

Good location.

Clasificación:

5.0

Courteous service thank you

Clasificación:

5.0

These guys were awesome. They were so friendly and so helpful. They were great at making sure we had everything we needed. Gracias.

Clasificación:

5.0

It was a wonderful experience!

Clasificación:

1.0

My unit was flooded and I was left hanging by your insurance company. I was treated like it was my fault. The only good point are the helpful people who work in the office.

Clasificación:

4.0

Facility was always clean always welcoming all the staff is always very nice the only thing I would change is allowing 24 hour access with the normal rate because sometimes people need to get their st

Clasificación:

5.0

The Manager was extremely pleasant and helpful

Clasificación:

5.0

N/C

Clasificación:

5.0

Nice people

Clasificación:

5.0

Customer service agent was very professional and helpful. Definitely would recommend this location to family and friends. Chandler Blvd and Kyrene.

Clasificación:

3.0

Was put on hold for a long time could not get through the 1-800 numbers

Clasificación:

5.0

Jade was wonderful to work with. Storage area was so clean.

Clasificación:

5.0

I was booked to drop off and rent a unit from a smaller uhaul facility down E. Chandler and they were not expecting me, and did not not me scheduled... (I cannot continue). This one was amazing!

Clasificación:

5.0

I love UHaul. I have used UHaul whenever I move.

Clasificación:

4.0

Exceptional customer service! Pricing is very reasonable!

Clasificación:

5.0

I love UHaul.

Clasificación:

3.0

My storage unit was broken into, so I only had used the facility for less than a month.

Clasificación:

4.0

Most of the employees were very helpful and friendly but the manager at times displayed impatience and irritation.

Clasificación:

5.0

Eric and Isaiah were awesome to work with they were very helpful

Clasificación:

5.0

The staff at UHaul are fantastic, friendly & knowledgable. Enjoyed working with them. Paul

Clasificación:

5.0

Excellent facility - stored furniture while moving from California. Used temperature controlled unit - well worth the extra money. Staff was always very helpful and friendly. Would highly recommend.

Clasificación:

5.0

The young lady that helped me with getting my storage space was really nice and made the process so easy.

Clasificación:

3.0

This facility was ok for my use. The beginning of my storage was a nightmare...the person at the desk had things all screwed up and was quite frustrating. After that things went fine.

Clasificación:

5.0

Would recommend u to my friends staff went above and beyond to help and are very friendly.

Clasificación:

5.0

Very helpful staff members in and out of the office. The facility is very clean.

Clasificación:

5.0

¡Gracias!

Clasificación:

5.0

There was never a problem there. Someone was always there when needed. Very clean.

Clasificación:

5.0

Clean truck

Clasificación:

5.0

Nice facility, nice people.

Clasificación:

5.0

I have had a storage unit here for 5 years. During that time, the staff was friendly and helpful, and the facility was always clean and secure. I would definitely recommend it for storage and moving.

Clasificación:

5.0

Great staff. Kaetlyn, Chelsea, Adam and Richard and some other staff sorry don’t know there name all staff are great.

Clasificación:

3.0

Though most of the staff was friendly the manager Adam is quite arrogant...It would be nice for the access hrs to be at least til 9pm like most other facilities especially for those who work day hrs

Clasificación:

5.0

I have used

Clasificación:

5.0

Staff was very helpful. facility was clean and secure. I never worried about the safety of my stuff.

Clasificación:

5.0

Everyone was super friendly and helpful. Was a very smooth and quick check in.

Clasificación:

4.0

Need temporary storage for a few months. Worked out perfect, accessibility and no contract.

Clasificación:

3.0

The reason I am rating it as average is because the new manager would not work with me after the government shutdown was over and take into account that we had our HHGs out on 2/1 vice 1/28.

Clasificación:

5.0

Destiny is great!

Clasificación:

5.0

I have rented a storage room for the last 15 years. I'm retired now and only have terminated the rental due to reduced income. If needed, would definitely return to this facility.

Clasificación:

1.0

Staff was rude. God forbid, when moving out there isn't some where to through away a box. Went to through 1box away and they said i would have to pay dump fee. This is after spending $12000 there

Clasificación:

5.0

I was very pleased with the customer service representative at the location. He was very helpful and friendly

Clasificación:

5.0

Thank you for years of great service while we had our stuff stored there. Y'all are the best!

Clasificación:

5.0

Amazing customer service and great facility. Randall goes above and beyond to ensure his customers are happy and have what they need. A++++ rating!

Clasificación:

5.0

Always we are treated so well here! Great staff ... friendly and helpful!! Thank you

Clasificación:

5.0

My experience was very quick, knowledgeable, and friendly.

Clasificación:

4.0

The manager and staff were very knowledgeable and helpful on getting the right unit i needed. This location is close to my house and have been referred by a friend that this place is good.

Clasificación:

5.0

Great experience.

Clasificación:

5.0

Staff was helpful. A person helped me get a couple of big boxes I purchased at the store up to my storage unit.

Clasificación:

5.0

they were excellent and very helpful

Clasificación:

5.0

Would highly recommend this place to many for their needs and services

Clasificación:

5.0

They always have a truck available

Clasificación:

5.0

Very helpful in what I was looking for.. very professional . Well put together team.

Clasificación:

5.0

We had multiple units for 10 years and also over the years rented trucks all good experience.

Clasificación:

4.0

A little inconvenient layout. Had to go through interior doors about the width of a house front door to reach my unit. And the door doesn't remain open on it's own. Easy loading dock, very secure.

Clasificación:

5.0

Still not sure what the idea behind the two keypads is. Also, the interior doors don't allow for pallets and are an added hassle for moving through larger items.

Clasificación:

2.0

2 reservations, truck & storage. Truck rental was great! Reservation for the storage was THE worst service I've ever experienced. Uhaul missed it on all levels. Cancelled & went w/ Public storage.

Clasificación:

4.0

Gracias

Clasificación:

5.0

Thanks for your excellent customer service!

Clasificación:

3.0

Friendly, but not all information about check in or lock on my storage given. Paid $130 to get a locksmith when no extra key was available to our unit. if I had known I would have had one made

Clasificación:

5.0

Thank you to the Owner, had an issue and I called the Owner and the issue was addressed immediately .....

Clasificación:

3.0

Some staff had a stale attitude while few were kind and caring

Clasificación:

5.0

Having just moved here and using this storage facility for a month was a excellent experience and I want to thank them.

Clasificación:

5.0

We were very pleased with all aspects of this facility. clean, well lit, easy access and very helpful staff! Recommend very highly if you need storage!

Clasificación:

3.0

Our climate controlled unit was always hot. They said it would be fixed but never was. The lights only worked part of the time.

Clasificación:

5.0

Treated great from the moment i arrived

Clasificación:

1.0

Uhauls and broken down vehicles parked around perimeter of storage lot in none parking spaces. We couldn't get our 5th wheel without asking them to move them. Gate left open and unsecure.