Customer Reviews for U-Haul Moving & Storage of Walnut Hills

Rating:

5.0

Great employees

Rating:

1.0

I received the wrong truck

Rating:

5.0

The staff were so nice. Everyone was in a good mood to be working on a beautiful Saturday morning. I appreciated how friendly everyone was.

Rating:

5.0

Lisa was the best! Be sure to appreciate this valuable employee.

Rating:

5.0

Staff made themselves available to assist. Tight area to handle all drop-offs, but that is not a staff issue.

Rating:

5.0

Great prices/specials, great & friendly customer service

Rating:

5.0

Lisa and her team were amazing! Everyone was super knowledgeable and the facility was clean and well managed! I had nothing to worry about and will definitely rent again!

Rating:

1.0

Not as advertised— the photos led me believe I could back the truck right up to an outside storage unit. Instead I had to unload my stuff in the street and then take them through a maze of a warehouse, up an elevator to a storage unit that, while the spatial dimensions were correct, had too small of a door to get things in. An hour later they found a unit with the kind of door advertised and on the first floor, but which still required the maze to get to. This is after a 7 hour haul, tired, expecting drive up storage. It wasn’t as advertised, and the only way I’d refer others is if this situation was made right by a significant financial discount.

Rating:

4.0

Lisa is the best! She was very knowledgeable, kind and helpful. She even remembered our names. The storage facility across from the main office had elevator issues early on. That is my only gripe. The service is really the reason to rent from Lisa and her team. Many thanks :-)

Rating:

4.0

There was an alert re tires when I picked up and even though they checked it when I brought it up, the alert remained so I needed to have it checked throughout the trip for my own safety. This was a pain in the butt & added miles to our trip.

Rating:

5.0

More signage indicating where the customer entrance is. I had some trouble finding the right place to pick up keys

Rating:

4.0

Nothing.

Rating:

4.0

there was some grease spot on the rubber lining in the cargo area. It was hard to see at first but stepping in it or climbing into cargo area from rear I got grease on my shoes and equipment.

Rating:

3.0

This location had what I needed, too bad the 24/7 pickup did not go smoothly at the original pickup location as the truck was not prepped the night before and no text or alert was sent to me to let me know even though uhaul knew the night before, wasted my time with something that should have been fixed in advance of pickup. Very poor customer service. Instead I had to go to the original pickup location, not knowing that there was no truck prepped then get in the phone with the 1800 reps only to be on hold and it took what seemed like forever to find a solution that could have been solved the night before. The overall experience was not pleasant and seem that uhaul feels it is acceptable without change. And the 50 dollar refund is so small in the realm of the issues that happened that could have been simply avoided.

Rating:

5.0

Nothing John and his crew work extremely hard. You can hire some more help to help them out because they are really busy! John is really helpful and will get you sorted once it's your turn.

Rating:

1.0

don't charge me three times for different things and then not explain what it's for terrible.

Rating:

4.0

I thought it was a good deal but when you're in a hurry the gentleman that was waiting on us was so busy talking to the other employee that it took forever to take care of us he kept stopping what he was doing with us to speak with them

Rating:

5.0

The customer service was excellent and the people were very friendly.

Rating:

5.0

Dropped it off after hours. Check-out was very efficient.

Rating:

3.0

was asked if I would take a 15' vs the 10' that I ordered at the 10' price. I agreed, but stated that I would be using more fuel since its well over $4 a gallon, U haul agreed to take another $40 off. When I go to pick up I was being charged for a 15' and was not getting $40. The rep had to call customer service twice and it took almost an hour to checkout, causing me to be late, had to get a hotel and pick up my equipment the next morning.

Rating:

5.0

the business owner was very helpful!

Rating:

3.0

Drivers side door did not lock or unlock with key.

Rating:

5.0

This Uhaul location is very well run and well managed. Very good experience.

Rating:

4.0

Very nice and friendly customer service

Rating:

3.0

This location had way too many trucks. It was too hard to return there with so much coming and going - very little room to maneuver the truck

Rating:

3.0

Was charged for use of the dolly, didn't use it. Specifically said I wasn't going to use it when I made the reservation, was on the truck using up space anyway. It came loose in a panic stop. I told the clerk this when returning, was charged anyway. Would not recommend U-haul because it isn't about renting a truck, it is about adding as many fees as you can.

Rating:

3.0

We tried doing a self- return off hours. The uhaul website was down. The staff on close for 5/23 worked with us AFTER HOURS and they were great. Even though this is not our closest location - we will use them again this fall on our next move! Highly recommend based on employee care.

Rating:

5.0

Very prompt and helpful will return

Rating:

5.0

Staff are friendly and fast. Truck was spotless and even smelled great! I say this every time I rent a truck - this is the best run UHAUL location in Cincinnati!

Rating:

5.0

I got a U-Haul and has some personal and financial problems. I was not sure on how or what I needed to do. The guy said I held them up with not using the truck. So I never even unlocked the car even tho I should of to take pictures of everything, the reason I didn't is because the boss at this location I know her and she is the sweetest nicest person I just met her actually but she is really really good at running this location I also really couldn't afford the storage or anything I did rent the U-Haul and got the first month free I paid for the second month are the first month and second month I moved to a smaller location a smaller storage my bad and now pretty much I'm just looking to move into a house I'm homeless and that's another thing I really can't afford much more into afford to be charged a $50 and you know I didn't even use the check or anything I tried to take it back in to my phone and it just wasn't working so yeah and you know there was nobody and so this is why I'm actually told me it not here and I'm going to call the customer service I didn't want to bother the managers because I guess you know it's Friday that's probably resting they work a lot I'm sure if there's any help I'm actually was thinking about applying for U-Haul. I know this is public public viewing but don't know if the person still works there I haven't seen him but he actually threw my stuff in the dumpster and I have told sent messages a couple times stating that this stuff in your guys U-Haul e wasn't garbage it was sentimental but it was thrown in the dumpster my brand new shoes you know how to get in my thick of dumpster so yeah I was digging in the dumpster for my brand new shoes that you how employees away plus my daughter's clothes and school stuff.

Rating:

5.0

Mr. Hurdle was professional and engaging. He provided excellent and friendly customer service.

Rating:

5.0

Quick and easy drop off; great service

Rating:

5.0

Lisa and Maya we're amazing. The service they provide allows consumers to feel secure on the product being offered. The service started with the greeting and finished with the return! Truly amazing!

Rating:

1.0

This location has very bad lack of communication very poor customer service and even lied on the contract to make it cost more after all was said and done the lady's name is Jones very very rude and ghetto

Rating:

4.0

I was unaware I needed to fill the tank. I received the equipment with only have a tank and was charge $30+ for gas. I drove less than 15 miles. Then, I returned the equipment a few minutes late but had to wait a long time to be helped but was charged for another full day. I had reserved it from 12-6, was back by 6:15 and then was not helped until 6:40 and the place closed at 7:00pm. I was charged for another full day. Had I known it was going to be the tight on time, I would have figured out how to make up the 15 minutes. Thanks

Rating:

5.0

Have more Mangers like Ms Lisa very good CS Manager will always recommend and rent from there excellent service

Rating:

5.0

Customer service people were very friendly and helpful. I will be using them again.

Rating:

5.0

Nothing. This was a last minute need and they went out of their way to help us and they did!! Very grateful!

Rating:

5.0

I have rented quite a few times at this particular location over the last few months and with warmer weather now here, am in need of renting more frequently. During my visit, for the first time, I was asked for a contact number to be verified. I have never been asked this before and find it to be invasive. I understand if I was it was my first time and not already in the system multiple times, but this policy is leading me to seek rentals where my relationship with the company is valued. The staff is great as always!

Rating:

5.0

Rented there Many times. They know what they are doing. You cannot improve perfection! Great people too.

Rating:

5.0

The service was great nice people and very quick and efficient. I will most def recommend this location

Rating:

4.0

Lisa runs a well oiled machine. I can't think of anything that would make my experience any better than it was.

Rating:

5.0

The woman who manages the store was incredibly helpful and solved a rental problem we had. Great customer service

Rating:

4.0

The app did not work on safari. Had to move to chrome and then all worked fine. Easy once I got the app going

Rating:

5.0

It was fin

Rating:

2.0

Truck was not ready at the time reserved. Was ready over 90 minutes late.

Rating:

5.0

Check trucks for leaks on the inside.

Rating:

5.0

great crew

Rating:

5.0

The customer service was excellent.

Rating:

5.0

Super friendly and efficient. Drop off was a breeze. Would recommend this location to anyone.

Rating:

4.0

We only used the truck for just under 24 hours, (3pm - 2:30) May 2, 2022.... on my BIRTHDAY! We were charged for 2 days when we dropped the truck off in Swanton. Doesn't seem to be quite fair! Good thing it was only a ten foot truck.

Rating:

5.0

The staff here were friendly and accommodating. They made it painless to extend my reservation when I needed my truck rental for longer that expected, and even made sure I wasn't charged for items I had reserved but didn't use.

Rating:

5.0

Always a great experience and very convenient.

Rating:

5.0

I always get prompt and courteous service at this location - both going out and on return.

Rating:

2.0

Dropped off truck and the man said a receipt would be emailed. I did not receive a receipt.

Rating:

5.0

Keep yo the hood work

Rating:

1.0

There are things missing from my unit a whole bed included

Rating:

5.0

Mrs Lisa and her staff were Excellent. And the Storage area workers we're as well

Rating:

3.0

Not convenient hours

Rating:

5.0

The people was very nice and great at there job and they made you feel like a great friend and family

Rating:

5.0

Great prices, very clean, helpful staff

Rating:

4.0

Experience was excellent until I (after accurately following U-Hall staff instruction, was accused of being responsible for locking the keys in the U-Hall van and demanded to hire a 'locksmith' to remove the keys). I felt like I was being 'set-up' to accrue additional funds. Very disappointed from that point on.

Rating:

5.0

Lisa was very helpful

Rating:

3.0

Things were good. The storage unit was just over priced for the size

Rating:

5.0

The staff takes their time with you and helps you understand. They make sure you have what you need. Thank you Lisa Jones and staff.

Rating:

5.0

Lisa Jones is one of the best people I have ever work with on a business level. She knows her job.

Rating:

5.0

Lisa was AMAZING!! Made my experience wonderful, even when it came to fixing a issue. Did it with no problem, will definitely use location again and recommend.

Rating:

4.0

Lisa and the staff is really super they do a good job and helping you out there very supportive

Rating:

5.0

The staff was great. The young guy working on 12-31-21 when I picked the truck up had great customer service skills. He was also working on 12-26-21 when we we there and was exceptionally friendly.

Rating:

4.0

My only issue were the elevators. They were very old and I was nervous using them.

Rating:

5.0

I was thrilled will my UHAUL experience. The unit was 100 feet from the loading dock which made it so convenient. The cost was lower than expected and the first month free was a total surprise. I had a problem with the key card a couple times and it was corrected immediately and in a very friendly way. Thanks UHaul!!

Rating:

5.0

Love the staff they are reasonably fair

Rating:

3.0

Leasegpodfortimepermitted itisgood.

Rating:

3.0

There is only one way in (except for 3 flights of stairs) and we waited over 2 hour to put our stuff in our storage unit. Not a good experience. The staff was great and very friendly. They did everything that they possibly could. When leaving the manager said that if she had been there earlier and knew what was happning she would have bought us lunch.

Rating:

5.0

Great staff, everyone was helpful on each visit. I would certainly recommend this facility.

Rating:

5.0

A U-Haul certified tech should check the door access coder across the street.

Rating:

3.0

The renovations will make this location excellent. We always get great customer service!!! Lisa and The U-Haul Team are awsome 👌

Rating:

5.0

Two black men were outstanding

Rating:

5.0

Great experience

Rating:

3.0

Great staff, very helpful and insightful.

Rating:

2.0

Had too many issues between workers saying they’ll send someone over to assist with something and he goes to the store next door instead of coming to the storage unit to assist me I wouldn’t recommend uhaul storage for anything but rent your truck and turn it back in and be done

Rating:

1.0

It was like walking into a prison. The elevator was nit user friendly. It was difficult to even get in using the card. I was offered a cell or storage unit that i would need a latter to reach. Im 70 years old .. Im supposed to climb with boxes !!! No thank you.

Rating:

5.0

Lisa and her staff are top notch!!! Super awesome 👍🏾👌🏾 we have this U-haul on speed dial for our moving and storage needs!!!

Rating:

5.0

n/a

Rating:

4.0

Had some trouble with access card from the start, but got it taken care of. Otherwise, things went pretty smooth.

Rating:

4.0

I want to thank Miss Lisa for being as helpful as she was although the other staff is not as friendly as her but all in all my experience was OK

Rating:

4.0

I will use Walnut Hill's U-Haul & Storage facility in the future because they are professional & compassionate of others situation. The facility was clean & in order every time I visit. The staff is patient & friendly. Thank you. I rate you above average. Until next time, take care.

Rating:

5.0

Lisa was kind, helpful and very accommodating.

Rating:

5.0

Amber and Jasmine were so friendly and helpful! It made a stressful day much better :)

Rating:

5.0

Great office staff. They were extremely helpful and friendly.

Rating:

5.0

The General manager and Staff were and are great!!!!!!!!!!!!!!!! I felt comfortable and unreserved to talk or ask questions relevant to my situation. As a matter of fact we chit chat about something in common. Thanks U-Haul💞❤️🌷🙏🏾

Rating:

1.0

Cancelled the storage unit after we were there and tried to move items into the unit. On the 5th Floor of the facitlity. Only one working elavator and one unload area. The other elavators and unload areas were not working. The one unload area was in use and the individuals were unloading. Were pulling out their items from the truck and then packing them in bins., Sitting on folding chairs, NOT only blocking the only functioning elavator using the only unload area for the starage facility. We asked when they would be done. They stated they would need about 4 more hours. Went to front desk no help. Said we had to wait until they finish. Had hired help to move our items in and on the clock. Cancelled the storage unit and had to pay the moving help to drive to a new location. Fortunately we were able to find a new unit same day. Worse experience of my life using a storage facility. Would NEVER recommend this location. I am still watting for a refund of the first month we had to pay upfront.

Rating:

5.0

The staff was very respectful and helpful are very polite

Rating:

5.0

Great customer service and friendly staff. I highly recommend them for your storage needs.

Rating:

3.0

The big freight elevator was broken/not fully functioning both times I needed it, so I had to use the small personal elevator. Luckily, I didn't have anything too huge that wouldn't fit, but I feel bad for the poeple who couldn't fit their things in the elevator on the days that the big eleavtor wasn't working. Also, not being able to access it after 5pm was kind of inconvenient.

Rating:

2.0

I PAID MY STORAGE AND THEY STILL HAD IT LOCKED WHEN I ARRIVED..

Rating:

5.0

I needed this unit for my daughter while she was home from college. I will be using this facility again next summer.

Rating:

1.0

complete & utter disgrace employees getting high gave wrong # had me move to the wrong building did not enter my name or # in system now its "lost" in your system evert single person should be fired TODAY

Rating:

4.0

Storage too small fir the price.

Rating:

4.0

Storage too small for the price but better than keep stuffs in my truck.

Rating:

5.0

Thank you for making out moving experience as easy as possible.

Rating:

4.0

The only comment I have is that the storage facilities should have more carts for clients. When I arrived I spent 30 minutes looking for a cart to use and was only able to find 1 after searching almost every floor of each building.

Rating:

5.0

Thanks for the flexibility as we determined the best size unit. Appreciate the kindness!

Rating:

5.0

I particularly liked the consideration that the staff gave me. They were very helpful.

Rating:

5.0

Amber was very friendly and accommodating for the needs that I had. Great location and great staff!

Rating:

4.0

My only problem was that the elevators often were having difficulties and I would have to track down someone to fix them. If it was not for that, I would rate it excellent.

Rating:

1.0

The facility had very limited hours. Within their working hours I had to wait for employees to unlock buildings or other customers to finish using freight elevators because their buildings were not connected and so everyone was waiting for one elevator. I had to pay a moving company 90 min to sit there and wait to move me. Never again! Your sign which says 24 hour access needs to be removed. False advertising. Your staff needs to be trained - poor customer service. Completely rude!

Rating:

5.0

Jasmine was amazing! She went above and beyond.

Rating:

1.0

I order a storage never shown and when I returned with my belongings I had no way to get into storage no key no pin nothing so I had to leave my stuff n truck and leave it in parking lot til I get off

Rating:

1.0

Wasn’t shown/escorted to storage unit. Didn’t know how to use freight elevator or how to locate correct storage. Tried calling the store for over 40 minutes and no one picked up. Wasted an hour and had to spend an extra day in Cincinnati.

Rating:

3.0

Was told I couldn't access storage unit past 7pm even though paper/website says 10pm and I rented the truck in the afternoon knowing I couldn't start moving furniture into the truck until 4pm. Moving partner thought we could do it anyway but then he got off work late, so we returned the truck. Decided to scope out the storage unit for when we come back and key card didn't work on any of the entrances. Lionell Robert was super helpful and kind when we returned the truck, however.

Rating:

1.0

Employee didn't do his job. Cost ma a month fee for storage and my stuff wasn't even there no more. What the f---?

Rating:

3.0

Our reservation was not in the computer, despite us having a confirmed reservation number emailed to us. We had to keep the moving truck packed with all of our things an extra night as the facility we ended up renting was in a different location with different hours than we anticipated. Both of the freight elevators were out of order at our move in time, and not until halfway into the move, one of the elevators got up and running. The staff was helpful through these frustrations, and eventually we got into the storage space we needed.