Staff was very friendly and helpfulTim C.
Customer Reviews for U-Haul Moving & Storage of Walnut Hills
Cincinnati, OH 45206
(S Of Mcmillan St)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 4:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
It took 30 min to get into my vehicle; I paid for four hours but actually had 3.5 hours. Unfair that time wouldn't be adjusted to compensate.Jeannine P.
El cliente no dejó un comentario.amy lynn d. | Overall Experience
Lisa was very friendly & helpful. Was an excellent experience. Will use this location again.Donna B.
El cliente no dejó un comentario.Gregory B.
El cliente no dejó un comentario.PATRICK H.
El cliente no dejó un comentario.Caroline S. | First Impressions
Quickly return deposit for rentalkenneth D.
Nothing. The nicest people work at the Gilbert Avenue location. Well done.Ward B.
El cliente no dejó un comentario.Jacqulyn W. | Overall Experience
El cliente no dejó un comentario.jermaine s. | Overall Experience
El cliente no dejó un comentario.Thomas L.
El cliente no dejó un comentario.Shayla K.
Everybody is so friendly and helpful at the Gilbert avenue U-Haul. It is a pleasure as always working with Lisa and all of her staff. Keep up the good work, James BJames B. | Overall Experience
El cliente no dejó un comentario.Latoria T.
El cliente no dejó un comentario.JACQUELINE H. | Overall Experience
El cliente no dejó un comentario.ROBERT G. | Overall Experience
El cliente no dejó un comentario.Cortney H. | Overall Experience
El cliente no dejó un comentario.TEAYRA L. | Overall Experience
Better telephone answering serviceLois S.
El cliente no dejó un comentario.Stephen W.
El cliente no dejó un comentario.Jaquetta G. | First Impressions
El cliente no dejó un comentario.Charles S.
Special Thanks to Lisa JonesJasmine D. | Overall Experience
El cliente no dejó un comentario.RACHELLE P.
El cliente no dejó un comentario.KENNETH L.
I was told that storage was climate controlled. When I arrived and looked at the storage unit, it has a hugh rat trap inside and it's extremely small. I was informed that the unit that I was getting was new and my furniture would fit. NOT, I had to purchase another unit to put my things in. All I. All not good. I pray to GOD my furniture isn't bugged infested when I get it out in a couple weeks. Staff was nice and all but I truly think they need not rent out those awful storage units or they should at least be upfront about the units. $300 for storage unit(s) that is ridiculous. But I'll be moving it out in two weeks.NATASHA K. | First Impressions
El cliente no dejó un comentario.CRISHON H.
My entire experience was awful. My original pu location the lock box wouldn't open. I got sent to a new location. The person I reserved my truck with did not disclose the prices correctly. I ended up paying double than what I was told. I wasn't given a key to lock the truck at drop off. The uhaul broke down in the rain. The lady was talking to multiple customers at the same time. It took a very long time just to pu the truck. Very unprofessional set up there. I will never use uhaul company again!Rebecca W.
El cliente no dejó un comentario.Latoria T.
Maya was cheerful and helpful making my 6 x 12 trailer rental for half a day a pleasant transaction. ErikErik K.
El cliente no dejó un comentario.Laura M.
They have ridiculous requirements that U-Haul does not do anything to make people aware of when reserving a truck. They violate privacy here. Like snapping my picture without permission. Be advised they will ask for things you may not be given notice of and have no policy about it. They don't make their policies and procedures clear for pickup or dropoff. One man was friendly enough. My van smelled so bad of chemical cleaner that it gave me a migraine and I had to drive the whole way with the windows down.Faye W.
El cliente no dejó un comentario.KENNETH L.
Signage to turn into correct lane is difficult to see. Ended up driving extra and making u turn.Ann L.
El cliente no dejó un comentario.Jacob E.
El cliente no dejó un comentario.LIsa W. | First Impressions
They went above and beyond the call of duty.James B.
El cliente no dejó un comentario.Teran J.
The team was ready and professional bright and early on a Saturday morning. Very helpful.Steven W.
El cliente no dejó un comentario.Victoria R.
The staff was amazing! Professional! Never once caught an attitude. Especially with my MANY questions!! This is the second time I've experienced amazing service with this uhaul location! Highly recommend this locationLaQuita H.
The manager was rude to me and my mother I picked up a tow dolly and had it for a day and dropped it off at a location I put on when I reserved and I kept getting messages and phone calls stating that if I did not return it to the location and picked it up from it was reported stolen and they were going to charge me a fee for dropping off at the location I told him it was gonna be dropped off to worst service everRyan L.
El cliente no dejó un comentario.ZANISHA T. | Overall Experience
The whole process was fast and easy. Thank you!Kristine P.
El cliente no dejó un comentario.JAMES SQUIRE E.
Staff was super friendly, proactive, and helpful! Give them a raise.Maridee R.
Staff was friendly and very helpfulAngela M.
El cliente no dejó un comentario.Christian J.
The checkout process took over 45 mins for a smaal trailer.Augusto E.
El cliente no dejó un comentario.tara l. | Overall Experience
El cliente no dejó un comentario.QUIANA J.
El cliente no dejó un comentario.Travis R.
Very nice staffâ€¦ Very helpful and professional. Thanks for all your help. LaQueenLAQUEEN G.
Lisa Birch Jones is awesome. She was friendly, knowledge, and got me together!!! It made my moving experience a breeze!!!James B.
Staff was amazing and extremely helpful!Michael R.
El cliente no dejó un comentario.Anna M.
El cliente no dejó un comentario.Loren B.
All of the employees were friendly and helpful! Provide outstanding and prompt customer service.DOMINICA G. | First Impressions
There was a couple of females who work there think they might have been managers that were extremely friendly and helpful that made the facilities that was not great be recommendedJon C. | Overall Experience
The only complaint I have is the truck smelled like weed and that's hard to mask.KANE P.
As per usual, service was excellent. Rent here 3 plus times a year to pick up and deliver Flying Pig Marathon supplies for fluid stations. Service always without unnecessary waste of my time.Henry B.
Great and Excellent Staff.Timothy P. | First Impressions
El cliente no dejó un comentario.Derrick W. | Overall Experience
Serve a full buffet lunch🥳Charles S.
El cliente no dejó un comentario.Shadon R.
Better instructions in returning trucks. Not everyone has smart phones or knows how to use them... Like My 75 year old Mother!!!Michelle E.
I didn't have no connection when I tried the check out process on the phone. And it was late. I know this probably is not something y'all can control but is why I didn't do it on the appDONTA W.
El cliente no dejó un comentario.Quinton C. | Overall Experience
El cliente no dejó un comentario.Jacqueline J. | Overall Experience
El cliente no dejó un comentario.Abigail H.
El cliente no dejó un comentario.David U.
London was very kind and personable even though he was having trouble with his computer. Overall great experience!TIMOTHY L.
El cliente no dejó un comentario.Asia W.
Bad customer service. The personal was not very helpful, they give me a truck with check engine light on, they didn't measure the risk for me or for the damage of the vehicle. I will send a complaint for the general manager of this location.AREZKI S.
The exhaust was burning my leg the whole time I was drivingJOASLYN T.
El cliente no dejó un comentario.frank r. | Overall Experience
El cliente no dejó un comentario.Malcolm H.
Communication was completely off had removed half of olthe truck to later find out that the storage was up 4 doors and someone had to come and unlock the elevator for me and my movers so we had to reload that truck and move to another arra on the busy street. They couldn't find my reservation so that was time consuming and with the storage closing at 7pm it was already going on 2pm and had some more items to load on the truck. The employees really need to communicate with customers a whole lot better than they did with me. I am not... an impatient person just like things to be on a time basis.trena d. | First Impressions
Poor customer service the representative was nasty with a nasty attitude the gas mileage was wrong the miles was wrongJANICE M.
El cliente no dejó un comentario.John T.
El cliente no dejó un comentario.CHARLES W. | Overall Experience
Saw a roach as soon as I entered to facility . Wasn't notified the unit was very high up. How is one supposed to move furnishings and appliances 10 feet above them, on the 2nd floor with no lift in sight. So we did get it changed fairly easily so I'll give you that , but to all the way across the street , where most of the lifts were out of order, so we had to wait on a group with a whole house full to move. Tis what it is. Woman at the front desk was cool thoughRaven M. | Online Move In
El cliente no dejó un comentario.evonne F.
Get more help at the checkout counter , Waite to long !mark M.
El cliente no dejó un comentario.GINA R. | Overall Experience
Handle billing errors quickly, and professionally. Train your employees better, so that billing errors don't occur on the fist place. I was charged over 7 times my quoted reservation, and am still waiting on a correction and apology. This error has made my moving experience more unpleasant than it needed to be. Will seriously seek another moving rental truck company in the future.Jillian S.
El cliente no dejó un comentario.PAMELA B. | First Impressions
Very friendly and helpful.Brenda Z.
El cliente no dejó un comentario.James C.
Great well trained staff fixed my issues with no problems.TAWANA J. | Overall Experience
El cliente no dejó un comentario.Cynthia P.
Lisa at this location is excellent. She always makes sure I am taken care of each time I come in. I also appreciate how she cares for her team. She is beyond excellent. And the reason why I choose U -Haul and the Gilbert location every time. She gets 5 stars in my book.AMY C.
El cliente no dejó un comentario.Jeffery A.
i think her name is asia? (i'm so bad with names i'm sorry) but she was very very patient with me & then kathleen made the process quick smooth & easy. i LOVE the process of bringing it back! those guys were nice and funny!Aireal W.
The configuration was not helpful could not, get into the facility after office hours which meant we had to wait until the next day to unload our belongingsJENNIFER J. | First Impressions
I reserved a truck online and it was almost given away to another girl because she was there first. She'd forgotten her ID and we were at the counter at the same time and there was definite tension between the two employees about which one of us should get the truck. It was uncomfortable for me, but I was also stressed about possibly NOT getting the truck that I reserved online. I live closer to other U-Haul locations, but drove to this one to get the specific truck I wanted. What's the point of reserving equipment if you aren't guaranteed to get it? It's not the employees fault, they seemed to encounter this all the time and it's incredibly frustrating for everyone involved.Jillian F.
El cliente no dejó un comentario.Max H.
I was charged for fuel after I refueled to the same level I left with, that's not fairKevin C.
El cliente no dejó un comentario.Donna-jeanne L.
El cliente no dejó un comentario.Vince M.
El cliente no dejó un comentario.KENNETH L.
El cliente no dejó un comentario.Daniel L.
This may be the fastest/easiest return I've had.Robert G.
El cliente no dejó un comentario.Paul T.
El cliente no dejó un comentario.Mark T.
Faster time sending the receiptcory S.
El cliente no dejó un comentario.Aedon B.
El cliente no dejó un comentario.Joseph H.
Had several issues moving in and out. When we arrived one of our promised units was locked (joint units). Apparently a maintenance man left his stuff in there and they had no way to open it for us. After moving all of our stuff into one of the units they suggested we moved our things to 2 separate units down the hall. Luckily we were able to get that resolved and keep one of our current units but we had to talk to several people before we were able to. On one of our last trips moving in the elevator broke down between floors. No one from Uhaul was available so we had to call 911. The fire department had to pry open the doors and carry us and our stuff out. From there we had to carry all of our things up the stairs because we had no where to put them. When moving out, someone parallel parked a 26' truck in front of all 3 garage access doors. Their unit was apparently locked, but they wouldn't move or take any of their things out of the elevator which was just sitting still for over an hour. After asking them politely to move they yelled at us. Luckily a Uhaul employee made them leave, but it took us 2+ extra hours to move our stuff out. Our truck rental was fine, but the storage unit experience was terrible.Danielle S. | Overall Experience
The drop off area is pretty tight and congested. I had a very large truck and felt extremely uncomfortable parking it where they wanted me to in the return lane. Employee kind of acted annoyed that i wasnt a professional driver with such a large vehicleScott Q.
The staff were courteous of my time, providing quick, friendly service.Elmer K.
Excellent customer service miss Lisa took really good care of me Now officially my favorite U-Haul location since they took Dantalian BATTLE's location on Hamiltonwilliam G.
El cliente no dejó un comentario.EBONY G. | Overall Experience
My father is up in age and has a hard time walking and up and down with steps. So the African American young lady didn't know where to send up to see the United that we had just rented out. Then she had us go across the street and look for it without actually finding out for us. My father was out of breath and was bending over trying to walk to see the freaking unit!!!!!! only to find out it was next door to where she was. Then we got stuck in the elevator for 15mins. Then we go back across to the office and one nice young lady took the time to show me where it was to only find out it was being used by someone else!!!!!!!郎郎郎so we had to go back to the office to get another one she found this was terrible I mean terrible!!!!vaughn h. | First Impressions
Have more employee to sign people in on site. Otherwise, the service was "Great".ernestine H.
El cliente no dejó un comentario.Eric M.
El cliente no dejó un comentario.Colleen N.
This was the BEST experience I have EVER had with uhaul. Every person on staff, Lisa and the 2 others were kind, helpful, friendly, efficient, truly the example.of how every location should be!Cynthia B.
El cliente no dejó un comentario.Keri B.
Katherine klosterman did a wonderful jobElizabeth A.
El cliente no dejó un comentario.Charles S.
El cliente no dejó un comentario.Swapanti V.
El cliente no dejó un comentario.Mark F.
Slow down when serving customer. Returning vehicle after hours app was difficult.Joann R.
Keep up the good work!MARTIN W.
El cliente no dejó un comentario.Joel G.
All in all not the best rental experience. We booked at one location and were notified that we would need to pick up in a different location. When we went to pick it up there was a lot of damage on the vehicle that was unmarked and we did not want to take it as it was. We were then moved to the Gilbert location and for drop off they also changed our location and we had to call and get that changed back. All in all it was not a very well coordinated effort by U-Haul.Tim F.
The sales rep DID NOT check in the truck when I return and thought I never returned the truck two days later. Never return to this location and my never use your company again I had to go to the location to sort it out two days laterIan F.
El cliente no dejó un comentario.Jennifer M. | Overall Experience
The price for my storage was more expensive than I have ever had to pay even for U-haul, store that I used the manager and staff was very nice and helpful if I was asked where to get a truck to move in or out of state I would say u-haul for storage I would suggest that they look somewhere else with a better price.nubia a. | Overall Experience
El cliente no dejó un comentario.Kirk B. | Overall Experience
This storage building is terrifying and dark & dingy. There was a broken rodent poison trap in the storage unit. There was no lock in the storage unit.Sophia Q. | Online Move In
El cliente no dejó un comentario.Sharon M. | First Impressions
I'm paying for service and I should be able to access my belongings whenever necessary and that isn't possible. I work as well and being that you have cameras every where it's as if I can't be trusted. Yet I can trust you to hold my stuff. One staff was very helpful but the others acted as if they were doing me a favor.Leonard T. | First Impressions
Staff was very helpful.Donald H. | Overall Experience
Lisa and staff was a 5 star.Halsey M. | Overall Experience
El cliente no dejó un comentario.William D. | Overall Experience
El cliente no dejó un comentario.Hugo K. | Overall Experience
El cliente no dejó un comentario.gary z. | Overall Experience
El cliente no dejó un comentario.Latoria T. | First Impressions
Charged $150 for damages I didn’t causeMargaret K. | Overall Experience
The manager was very helpful and personable, but that's all I can say positively about this place. I had an issue every time I went due to the elevator construction. Because of the construction, you could only access storage during office hours, it took an extremely long time to get loads up and down because I had to use the manual elevator. They are understaffed. The staff was friendly, but the facility is essentially a construction zone. DO NOT STORE HERE UNTIL THE NEW ELEVATOR IS INSTALLED.Ellen D. | Overall Experience
El cliente no dejó un comentario.yvette s. | Overall Experience
El cliente no dejó un comentario.LESTER B. | First Impressions
Our unit is on the fourth floor which is fine since theres a freight elevator, but it becomes inconvenient when there’s a few people needing to use the elevator to go to different floors and you have to wait for them to be doneALEXIA O. | First Impressions
They are very Good People.Wonder N. | First Impressions
El cliente no dejó un comentario.TRENE B. | Overall Experience
El cliente no dejó un comentario.ALBERT S. | First Impressions
One elevator was difficult w all the people moving and since the 15 ft truck I scheduled wasn't there I had to use a 10 ft which resulted in more trips and more mileage. Then a longer time waiting to get the items to the 4th floor. I also had to buy two locks because I didn't know I was getting two storage rentals. I thought it would be one big area. That should have been in the description.Heather G. | First Impressions
El cliente no dejó un comentario.Carissa C. | Online Move In
El cliente no dejó un comentario.Hugo K. | First Impressions
Storage buildings very very very confusing. All else was great. PKEVIN B. | First Impressions
The access hours, 7a to 7p, are a little restrictive . Only 9 to 5 on SundayMARK C. | First Impressions
Above and beyond PERFECT CUSTOMER SERVICE!TIFFANY M. | First Impressions
El cliente no dejó un comentario.Kathleen K. | First Impressions
El cliente no dejó un comentario.GINA R. | First Impressions
El cliente no dejó un comentario.FAYE S. | Overall Experience
The staff was friendly but overwhelmed. They could not find a suitable storage unit for me. When they did the space was already in use by another customer. Storage was in buildings with 5 floors but some elevators were not working. I finally choose to leave and find another location even if it cost me more money.JOHN K. | Overall Experience
Storage lockers were very clean and looked brand new.Donald H. | First Impressions
El cliente no dejó un comentario.Kirstie K. | Overall Experience
El cliente no dejó un comentario.Samuel K. | Overall Experience
El cliente no dejó un comentario.Daune M. | Overall Experience
El cliente no dejó un comentario.erica c. | First Impressions
Lisa and her team were amazing! Everyone was super knowledgeable and the facility was clean and well managed! I had nothing to worry about and will definitely rent again!Adreon C. | Overall Experience
Not as advertised- the photos led me believe I could back the truck right up to an outside storage unit. Instead I had to unload my stuff in the street and then take them through a maze of a warehouse, up an elevator to a storage unit that, while the spatial dimensions were correct, had too small of a door to get things in. An hour later they found a unit with the kind of door advertised and on the first floor, but which still required the maze to get to. This is after a 7 hour haul, tired, expecting drive up storage. It wasn't as advertised, and the only way I'd refer others is if this situation was made right by a significant financial discount.Stefan D. | First Impressions
El cliente no dejó un comentario.KIMBERLY L. | Overall Experience
Lisa is the best! She was very knowledgeable, kind and helpful. She even remembered our names. The storage facility across from the main office had elevator issues early on. That is my only gripe. The service is really the reason to rent from Lisa and her team. Many thanks :-)Erica H. | Overall Experience
El cliente no dejó un comentario.Natalie B. | Overall Experience
El cliente no dejó un comentario.Louvenia W. | First Impressions
There are things missing from my unit a whole bed includedKei-Lah M. | Overall Experience
Mrs Lisa and her staff were Excellent. And the Storage area workers we're as wellTONY W. | First Impressions
El cliente no dejó un comentario.GRACE S. | Overall Experience
Not convenient hoursLILLIEANN S. | First Impressions
The people was very nice and great at there job and they made you feel like a great friend and familycharles t. | First Impressions
El cliente no dejó un comentario.Rita H. | First Impressions
Great prices, very clean, helpful staffAmber L. | First Impressions
Experience was excellent until I (after accurately following U-Hall staff instruction, was accused of being responsible for locking the keys in the U-Hall van and demanded to hire a 'locksmith' to remove the keys). I felt like I was being 'set-up' to accrue additional funds. Very disappointed from that point on.melvin p. | First Impressions
El cliente no dejó un comentario.Denise J. | First Impressions
El cliente no dejó un comentario.LAKILA S. | First Impressions
El cliente no dejó un comentario.ASHLYN S. | Overall Experience
El cliente no dejó un comentario.Lashawnda B. | First Impressions
El cliente no dejó un comentario.REGINALD W. | Overall Experience
El cliente no dejó un comentario.GWENDOLYN S. | Overall Experience
El cliente no dejó un comentario.DeFranco C. | Overall Experience
El cliente no dejó un comentario.Ajda R. | First Impressions
Lisa was very helpfulJasmine D. | Overall Experience
El cliente no dejó un comentario.TYJAE B. | First Impressions
El cliente no dejó un comentario.Ajda R. | Overall Experience
El cliente no dejó un comentario.WILLIAM R. | Overall Experience
El cliente no dejó un comentario.ARTIS G. | Overall Experience
El cliente no dejó un comentario.Josephine H. | Overall Experience
Things were good. The storage unit was just over priced for the sizeWILLIE L. | Overall Experience
El cliente no dejó un comentario.DUSTIN J. | Overall Experience
The staff takes their time with you and helps you understand. They make sure you have what you need. Thank you Lisa Jones and staff.TAMMY T. | Overall Experience
El cliente no dejó un comentario.Charlene C. | Overall Experience
Lisa Jones is one of the best people I have ever work with on a business level. She knows her job.Dejuana C. | First Impressions
Lisa was AMAZING!! Made my experience wonderful, even when it came to fixing a issue. Did it with no problem, will definitely use location again and recommend.SHIQUITA S. | First Impressions
Lisa and the staff is really super they do a good job and helping you out there very supportiveMICHAEL R. | Overall Experience
El cliente no dejó un comentario.Brenda P. | First Impressions
El cliente no dejó un comentario.MONIQUE J. | Overall Experience
The staff was great. The young guy working on 12-31-21 when I picked the truck up had great customer service skills. He was also working on 12-26-21 when we we there and was exceptionally friendly.Michael G. | Overall Experience
El cliente no dejó un comentario.Mary C. | First Impressions
El cliente no dejó un comentario.Marlena W. | First Impressions
El cliente no dejó un comentario.FELICIA D. | First Impressions
My only issue were the elevators. They were very old and I was nervous using them.Sophia H. | Overall Experience
El cliente no dejó un comentario.christy n. | Overall Experience
El cliente no dejó un comentario.LINCOLN C. | First Impressions
I was thrilled will my UHAUL experience. The unit was 100 feet from the loading dock which made it so convenient. The cost was lower than expected and the first month free was a total surprise. I had a problem with the key card a couple times and it was corrected immediately and in a very friendly way. Thanks UHaul!!CHUCK S. | Overall Experience
Love the staff they are reasonably fairTAMMY T. | First Impressions
Leasegpodfortimepermitted itisgood.Valerie C. | First Impressions
There is only one way in (except for 3 flights of stairs) and we waited over 2 hour to put our stuff in our storage unit. Not a good experience. The staff was great and very friendly. They did everything that they possibly could. When leaving the manager said that if she had been there earlier and knew what was happning she would have bought us lunch.SHANE A. | First Impressions
El cliente no dejó un comentario.angela e. | First Impressions
Great staff, everyone was helpful on each visit. I would certainly recommend this facility.Charles W. | First Impressions
El cliente no dejó un comentario.VANESSA W. | Overall Experience
A U-Haul certified tech should check the door access coder across the street.antoine w. | First Impressions
El cliente no dejó un comentario.danel s. | Overall Experience