Customer Reviews for U-Haul Moving & Storage of Walnut Hills

7,152 comentarios

2320 Gilbert Ave   Cincinnati, OH 45206
(S Of Mcmillan St)

(513) 861-2800

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(513) 861-2800

2320 Gilbert Ave
Cincinnati, OH 45206
(S Of Mcmillan St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Charlene C.  |  Overall Experience 
Clasificación:
5.0

Very helpful during a busy time of the day. Very friendly and professional.

Robert W. 
Clasificación:
5.0

I have used the Gilbert Ave location (Cincinnati, Ohio) a number of times and I can assure you that I will use it again. The General manager, Lisa Burch-Jones, and staff were so helpful and professional. Thank you for a great rental experience… Dan

dan B. 
Clasificación:
1.0

Not hide fees

Jack P. 
Clasificación:
5.0

Nothing! The team was amazing. They were so helpful and provided me assistance every step of the way! I would recommend this location a million times! Can't wait to use them again!

MARIAH L. 
Clasificación:
3.0

Give clearer guidance when returning vehicles about what might be needed.

Isaac D. 
Clasificación:
5.0

Lisa Jones is one of the best people I have ever work with on a business level. She knows her job.

Dejuana C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTINA MARIE G. 
Clasificación:
5.0

Lisa was AMAZING!! Made my experience wonderful, even when it came to fixing a issue. Did it with no problem, will definitely use location again and recommend.

SHIQUITA S.  |  First Impressions 
Clasificación:
5.0

The manager at the front desk was very knowledgeable, friendly, and professional. The technician who checked us back in was very friendly and helpful!

WALTER R. 
Clasificación:
5.0

The mobile checkin and drop off did. It work properly. It said “your account timed out” for both pickup and drop off. The staff at both locations still got everything handled - they were great. ¡Gracias!

Timothy T. 
Clasificación:
5.0

Upon arrival, there was no one able to be located for over 10 minutes. Once a person was located, I was able to close out the ticket and leave. Maybe short-handed? not sure. I was uncomfortable just dropping off the trailer and leaving without some proof of drop-off.

Donald M. 
Clasificación:
5.0

A great, clean bathroom as well. Very underrated for the facility.

MICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane T. 
Clasificación:
4.0

Lisa and the staff is really super they do a good job and helping you out there very supportive

MICHAEL R.  |  Overall Experience 
Clasificación:
5.0

Had a little issue after drop off but the manager of the store ,Lisa, and customer service rep, Nelwyn, quickly resolved, great customer service. A lot of companies could learn a few things from these ladies. ¡Gracias!

Cory M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD B. 
Clasificación:
5.0

Simply an unbelievably fantastic experience. Lisa should be the face of UHaul !! People like this would make any company or corporation succeed without a doubt. Thank you Lisa, thank you !!

ARMANDO M. 
Clasificación:
5.0

Great service

JAMES S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brenda P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIQUE J.  |  Overall Experience 
Clasificación:
5.0

Very nice lot. Well lit after hours. Returning the trailer after hours was a piece of cake using the U-haul account!

Tom S. 
Clasificación:
5.0

The staff was great. The young guy working on 12-31-21 when I picked the truck up had great customer service skills. He was also working on 12-26-21 when we we there and was exceptionally friendly.

Michael G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS C. 
Clasificación:
2.0

The online check in service failed. I went inside to check in, the rep couldn't find my reservation. He finally found it under my number, had me insert my card, then said it something went wrong, had me reinsert my card and now there's 2 charges and I'm not sure if it's accurate. I declined the safe move coverage but it is listed on the receipt for $14. And the vehicle was a truck, even though I reserved a van. Lots of room for improvement.

RAMZI M. 
Clasificación:
5.0

Uhauls last minute change to a much larger truck made for a harder drive but Uhaul was great with their communication so it was known before I picked up the truck.

RICHARDEDMUND Z. 
Clasificación:
5.0

I'm blown away by their service. Thanks for making me feel like someone in every interaction :) Mr. Peele :)

Steve P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

SUSANNE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBBYN J. 
Clasificación:
1.0

Servicio al cliente

Mayank L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlena W.  |  First Impressions 
Clasificación:
5.0

This U-Haul location is well run and well equipped. The manager was on the ball.

KEVIN S. 
Clasificación:
1.0

El cliente no dejó un comentario.

FELICIA D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARDO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alanna M. 
Clasificación:
5.0

Mrs.Lisa was the Best ,She has Great Customer service Treats everyone with Kindness and respect,She goes up and beyond for all Her Customers She is Truly A Blessing

KIMBERLY C. 
Clasificación:
1.0

The truck provided was broken. The cargo door did not close, and took several hours to fix, which completely ruined my moving plans.

Brennan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rejoun C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDALL W. 
Clasificación:
5.0

I cant think of anything the store in Cincinnati was clean friendly and helpfull thenstore kn ft Myers was the same turn in time took min

RICHARD A. 
Clasificación:
5.0

Lisa was very professional Amber was very professional am I experience I received excellent customer service

ROBIN B. 
Clasificación:
5.0

Staff was terrific, thanks.

JEFFREY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
4.0

My only issue were the elevators. They were very old and I was nervous using them.

Sophia H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tara F. 
Clasificación:
3.0

The lot is a little confusing but otherwise a good experience

KIRK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

christy n.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LINCOLN C.  |  First Impressions 
Clasificación:
4.0

They charged me for 2 1/2 gallons of gas, but otherwise a good experience.

Greg H. 
Clasificación:
5.0

Lisa the GM is very helpful. She is full of energy and knowledge of her business. I have rented several times from this location and she has always had a smile to greet me with. A PLEASURE to do business with.

JEFFREY A. 
Clasificación:
5.0

The manager Lisa is excellent great customer service always rent with her super fantastic location to rent from

DONALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CALVIN I. 
Clasificación:
5.0

El cliente no dejó un comentario.

DRE'SHANNA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Akhil T. 
Clasificación:
5.0

The staff was so friendly!

SHELBY-LYNN S. 
Clasificación:
5.0

I was thrilled will my UHAUL experience. The unit was 100 feet from the loading dock which made it so convenient. The cost was lower than expected and the first month free was a total surprise. I had a problem with the key card a couple times and it was corrected immediately and in a very friendly way. Thanks UHaul!!

CHUCK S.  |  Overall Experience 
Clasificación:
5.0

Truck was in excellent condition and drove very well. I was charged for a dolly I didn't use but other than that everything was perfect.

SCOTT G. 
Clasificación:
5.0

Love the staff they are reasonably fair

TAMMY T.  |  First Impressions 
Clasificación:
5.0

Lisa Jones and the rest of the employees have all been very helpful and friendly.

MELISSA F. 
Clasificación:
3.0

Leasegpodfortimepermitted itisgood.

Valerie C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JON S. 
Clasificación:
5.0

Staff was professional and extremely courteous.

EARL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRYALLEN N. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAN V. 
Clasificación:
3.0

Lots of times when I'm in there I find that it's understaffed and I find myself walking out because I don't feel like waiting there's either nobody behind the counter or there's people in front of me so I just come back later and they keep coming back until I can get service

Kirk P. 
Clasificación:
3.0

The young lady who took care of me was very polite and friendly. Sorry I don't remember her name but she was on point. Thx

james B. 
Clasificación:
3.0

There is only one way in (except for 3 flights of stairs) and we waited over 2 hour to put our stuff in our storage unit. Not a good experience. The staff was great and very friendly. They did everything that they possibly could. When leaving the manager said that if she had been there earlier and knew what was happning she would have bought us lunch.

SHANE A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody D. 
Clasificación:
1.0

Did Not Get my truck size even though I reserved it for a week, was inconvenienced horribly and not helped by customer service

KELVIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT E. 
Clasificación:
4.0

Friendly and helpful staff.

CARL K. 
Clasificación:
4.0

El cliente no dejó un comentario.

angela e.  |  First Impressions 
Clasificación:
5.0

Robert Jones was friendly/professional Great service

TERESA H. 
Clasificación:
5.0

Always nice Pleasant

WONDER N. 
Clasificación:
5.0

Thank u U-Haul U-Haul

LARRY H. 
Clasificación:
5.0

Lisa and her team were extraordinarily helpful. They worked to resolve the issues we were having with the lights, using the car manual to troubleshoot including tracking down a fuse so the lights will work. The next time we need to rent, we will definitely use this location.

LIANEGERTH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

Great staff, everyone was helpful on each visit. I would certainly recommend this facility.

Charles W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Randall W. 
Clasificación:
5.0

Awesome staff and service!

LEESA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINEY S. 
Clasificación:
5.0

Smooth...fast...friendly.

LEROY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE P. 
Clasificación:
5.0

Good location, good people

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL G. 
Clasificación:
5.0

One of the best run locations in Cincinnati!

Nicholas B. 
Clasificación:
5.0

Keep up the good work. Thanks again!

GLENN C. 
Clasificación:
5.0

Great job. Excellent service and extended hours. Closer than expected and will be my Uhaul location for any future rentals.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYMOND M. 
Clasificación:
5.0

A U-Haul certified tech should check the door access coder across the street.

antoine w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
1.0

I wasn't very happy I called and reserved my truck over the phone when I got there the lady said they did it wrong over the phone she re did paperwork 3 different trucks because she couldn't find keys gave me a truck with no ramp forgot to give me a dolly I was picking up a stove it made it extra hard to lift stove in to the truck instead of bring up ramp when returning they truck the guy returning the truck all I can say is sorry for her like he honestly didn't care I told her picking up a stove and need a dolly because paper work was done over and over he said she didn't charge me for the dolly when she did I try to 45 min wait no answer

GARY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

danel s.  |  Overall Experience 
Clasificación:
3.0

The renovations will make this location excellent. We always get great customer service!!! Lisa and The U-Haul Team are awsome 

CHADASHAH Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sapphire H.  |  Overall Experience 
Clasificación:
5.0

Two black men were outstanding

Tracee C W.  |  First Impressions 
Clasificación:
5.0

The truck was clean...but smelled like heavy odor of cigarettes! But it was clean and the 3 employees were very helpful and nice. Thanks. I will definitely continue to use this location! I have used this location for almost 20 years. Thanks Uhaul

SANA S. 
Clasificación:
5.0

My arrival was greeted promptly, the equipment rental process was efficient and pleasant, and each person I met with, including during equipment return, was friendly, quick, and knowledgeable. Will very happily use this location again!

ANGELA B. 
Clasificación:
4.0

The app kept crashing. Took 30 minutes longer to get it to work. I was charged for something I didn't need

CARL R. 
Clasificación:
5.0

The employees are very professional and helpful to meet your moving needs.

Janae M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES A. 
Clasificación:
5.0

RETURNED TRUCK JUST AS THEY CLOSED SO I TRIED TO CHECK OUT ON LINE AND COULD NOT VERIFY LOCATION. CALLED CUST SERV AND WAIT TIME WAS QUOTED AS 59 MINUTES. NO WAY WILL I STAY ON HOLD THAT LONG !

HARRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY B. 
Clasificación:
4.0

Would like instructions where controls are located so I didn't have to spend extra time searching for them.

TIMOTHY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daphne R.  |  Overall Experience 
Clasificación:
5.0

Great experience

Arthur L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CORI M. 
Clasificación:
3.0

El cliente no dejó un comentario.

christopher w.  |  Overall Experience 
Clasificación:
4.0

good job

ERIC B. 
Clasificación:
3.0

Great staff, very helpful and insightful.

Charles W.  |  Overall Experience 
Clasificación:
2.0

Had too many issues between workers saying they’ll send someone over to assist with something and he goes to the store next door instead of coming to the storage unit to assist me I wouldn’t recommend uhaul storage for anything but rent your truck and turn it back in and be done

Sharonda P.  |  Overall Experience 
Clasificación:
1.0

It was like walking into a prison. The elevator was nit user friendly. It was difficult to even get in using the card. I was offered a cell or storage unit that i would need a latter to reach. Im 70 years old .. Im supposed to climb with boxes !!! No thank you.

Cynthia C.  |  Overall Experience 
Clasificación:
1.0

I had reserved a pickup truck to use around town for only a few hours and there was a guarantee reservation but they didn't trust me and my girlfriend because we had out of state licenses. We only wanted to use the truck a few hours to do stuff before catching our flight and even after showing them the flight schedule they still didn't trust us. Instead of letting me use a pickup truck like I wanted they gave me a 10ft moving truck which I didn't need because I wasn't moving stuff. I thought it would be an easy experience but the entire process sucked.

Bryce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT D. 
Clasificación:
5.0

Lisa and her staff are top notch!!! Super awesome  we have this U-haul on speed dial for our moving and storage needs!!!

James B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
5.0

I have rented from this location, and it is always a positive experience. The staff are knowledgeable, helpful, and efficient.

JILL R. 
Clasificación:
3.0

El cliente no dejó un comentario.

LATASHIA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyra S. 
Clasificación:
5.0

Very friendly and helpful people.

DEBORAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZANE ALEXANDER-N P. 
Clasificación:
4.0

Check-in person was terrific

LARRY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINALD H. 
Clasificación:
5.0

The two guys working the morning shift were so helpful! Amazing customer service.

THOMAS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TREMEKA B. 
Clasificación:
5.0

n/a

Tarra B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Sharonda P.  |  First Impressions 
Clasificación:
4.0

Had some trouble with access card from the start, but got it taken care of. Otherwise, things went pretty smooth.

randy w.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

MELINDA W.  |  First Impressions 
Clasificación:
5.0

Lisa was kind, helpful and very accommodating.

KIMBERLY L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim T.  |  First Impressions 
Clasificación:
5.0

Amber and Jasmine were so friendly and helpful! It made a stressful day much better :)

Kellie E.  |  First Impressions 
Clasificación:
5.0

Great office staff. They were extremely helpful and friendly.

CHUCK S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AUDREY J.  |  First Impressions 
Clasificación:
5.0

I particularly liked the consideration that the staff gave me. They were very helpful.

EDWARDV S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EBONY G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Javisha M.  |  First Impressions 
Clasificación:
5.0

Jasmine was amazing! She went above and beyond.

ANDREW S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SENICA L.  |  First Impressions 
Clasificación:
2.0

There was great estimating in helping me choose the size needed. The actuarial access to the unite is difficult and dangerous to access!!!! I'm am concerned why removing items from the storage at this point.

timothy c.  |  First Impressions 
Clasificación:
4.0

I can't remember the name of the lady who helped me because I was pressed for time. She was professional, down to earth & extremely helpful when it came to getting my key card to work in order to gain entry to my storage items. Oh my receipt says her name is Jasmine Fitzpatrick. Thanks Jas

Arnita S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Latasca T.  |  First Impressions 
Clasificación:
5.0

Outstanding service and support!

VANESSA W.  |  First Impressions 
Clasificación:
3.0

The location is VERY convenient Modernized facility is in progress we hope!!!

CHADASHAH Y.  |  First Impressions 
Clasificación:
5.0

Lisa Jones is the one who waited on me and she was so professional and well knowledgeable about her job.

Dejuana C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ETHEL L.  |  First Impressions 
Clasificación:
1.0

Not enough room to comment

Ryan J.  |  First Impressions 
Clasificación:
5.0

Checking in at the Gilbert Ave location and getting a storage unit (for free no less) was seamless. Lisa who assisted me is a gem! She was professional, funny, and just a delight to work with. Thank you again.

chris e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre T.  |  First Impressions 
Clasificación:
3.0

Service was Great!

Andrea W.  |  First Impressions 
Clasificación:
5.0

Move in date Saturday morning 5-18-19

mount auburn c.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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