Customer Reviews for U-Haul Moving & Storage of Walnut Hills

7,563 comentarios

2320 Gilbert Ave   Cincinnati, OH 45206
(S Of Mcmillan St)

(513) 861-2800

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(513) 861-2800

2320 Gilbert Ave
Cincinnati, OH 45206
(S Of Mcmillan St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

More workers like Kathleen Klostorman

charles W. 
Clasificación:
5.0

Staff was very helpful.

Donald H.  |  Overall Experience 
Clasificación:
5.0

Great staff at his location

Donald H. 
Clasificación:
5.0

Lisa and staff was a 5 star.

Halsey M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Taryn D. 
Clasificación:
3.0

El cliente no dejó un comentario.

sherri C. 
Clasificación:
5.0

I would just make the fact we have to fill up the tank more upfront, it was on the paper but that's the only place where it's stated. Besides for that I will definitely come back to this place in the future!

Sarah E. 
Clasificación:
5.0

Everyone I talked to at the store was great. However, when I picked it up, nowhere did it tell me on the confirmation email that I only have a one-hour window to pick it up before they give it to another person. Please make that clear for online reservations!!!

Liz A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo K.  |  Overall Experience 
Clasificación:
5.0

The service at this store is very good

RICHARD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin B. 
Clasificación:
5.0

Very professional!

Tina H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Latoria T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

CHEZARAYE B. 
Clasificación:
1.0

Charged $150 for damages I didn’t cause

Margaret K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA I. 
Clasificación:
4.0

Staff dealt as fast as they could with a long, long line of renters. The latch on the back left door of my van was broken and that nearly got the door stuck in a wide open position. With some effort, we were able to get it unstuck and close the door. I reported the issue over chat and am glad I didn't have to wait for a repair truck to come by. That would have caused us a huge delay.

Nanette B. 
Clasificación:
4.0

Self pickup didn't work

John D. 
Clasificación:
1.0

I was double charged for my rental because it took staff 30min to register my drop off. When I inquired the manager didn't give me the benifit of doubt in her first response but later agreed with me. Facts first, customer is always right

Eric S. 
Clasificación:
2.0

The manager was very helpful and personable, but that's all I can say positively about this place. I had an issue every time I went due to the elevator construction. Because of the construction, you could only access storage during office hours, it took an extremely long time to get loads up and down because I had to use the manual elevator. They are understaffed. The staff was friendly, but the facility is essentially a construction zone. DO NOT STORE HERE UNTIL THE NEW ELEVATOR IS INSTALLED.

Ellen D.  |  Overall Experience 
Clasificación:
1.0

There has been a problem every time I visit this location. They also charged me $150 for “damages” because I forgot to fill out the text link they send when you rent a vehicle. Something I thought was going to cost around $40 ended up being $250. This place is a joke. They have awful customer service and when it's busy it can take forty five minutes in line before you talk to anyone. Would never recommend this place. Find somewhere nicer and save your money.

Margaret K. 
Clasificación:
3.0

El cliente no dejó un comentario.

yvette s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

When staffed incredible!!

KEVIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAIRE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darris E. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESTER B.  |  First Impressions 
Clasificación:
4.0

I had to drop of the key after hours but I was not told to do some online stuff before drop of keys and got charged for extra amount of money. I wish next time whoever working there can tell customers that you had to do online stuff before drop keys after hours to avoid extra charges.

Yudong W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald W. 
Clasificación:
5.0

No improvements

LESTER B. 
Clasificación:
3.0

Our unit is on the fourth floor which is fine since theres a freight elevator, but it becomes inconvenient when there’s a few people needing to use the elevator to go to different floors and you have to wait for them to be done

ALEXIA O.  |  First Impressions 
Clasificación:
3.0

Did not like being charged an extra 38$ for gas after I filled up before dropping off with 40$, due to U haul's inability to provide me with the service I initially requested. (The smaller u haul)

David W. 
Clasificación:
2.0

Great the customer. Had to search for someone to ask what I needed to do. Location was dirty and in organized. Also was charged a cleaning fee what was told nothing about. Would not recommend this location at all.

David R. 
Clasificación:
5.0

They are very Good People.

Wonder N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TRENE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee G. 
Clasificación:
4.0

Nada

Bridgett Y. 
Clasificación:
5.0

Fix your app. Reduce the bloat that prevents it from loading and uploading pics.

doug W. 
Clasificación:
3.0

We didn't receive instructions for drop off. We were charged $50 cleaning fee even though I left it very clean, and $5 after hours fee, though we dropped it off a day early. We've used uhaul before, but this was a bad experience.

BILL H. 
Clasificación:
5.0

The van had an overwhelming smell of urine throughout. I notified the staff.

Phoebe H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurence W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRENCE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALBERT S.  |  First Impressions 
Clasificación:
2.0

I was charged $20 for coverage I didn't know about or subscribe to. I already paid $10 protection coverage.

Ayobami O. 
Clasificación:
3.0

El cliente no dejó un comentario.

DEVONNA M. 
Clasificación:
4.0

One elevator was difficult w all the people moving and since the 15 ft truck I scheduled wasn't there I had to use a 10 ft which resulted in more trips and more mileage. Then a longer time waiting to get the items to the 4th floor. I also had to buy two locks because I didn't know I was getting two storage rentals. I thought it would be one big area. That should have been in the description.

Heather G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carissa C.  |  Online Move In 
Clasificación:
5.0

Betsy was awesome and did everything she could to help me when I really needed it. I appreciate everything and very thankful

Amelia P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ian A. 
Clasificación:
3.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

Lisa and her team were incredibly helpful and provided their services efficiently on one of the busiest days of the year.

Carissa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW S. 
Clasificación:
1.0

The wait time has to be approved. Scheduled to pick up the truck at 11am and arrived at the location at 11:02am. Two people in front of me waiting in line. Was helped by a representative that's not professional at all. The pick up process took me 40 minutes. Finally picked up the truck at around 12pm.

Kexin Y. 
Clasificación:
2.0

El cliente no dejó un comentario.

Catherine B. 
Clasificación:
5.0

The first vehicle had a grinding noise at the rear wheel/axle which wasn't noticeable until it was packed. Fortunately we hadn't started out 800 mile trip yet. Lisa, the manager at that location quickly got us another truck and a crew to help unpack and repack the truck. The second truck performed splendidly. We can't say enough about Lisa's customer service and professionalism. She's a gem.

George L. 
Clasificación:
5.0

Nada

KELLY C. 
Clasificación:
5.0

Very nice people work there. Very efficient!

Cathleen C. 
Clasificación:
5.0

No improvement. All associates were more than very friendly at this location. They displayed energy that is very welcoming to all customers.

Lester B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ennis T. 
Clasificación:
3.0

More staff, shorter lines on a busy Saturday

Amy S. 
Clasificación:
5.0

manager was great,,FINE JOB

Ron L. 
Clasificación:
1.0

Bad customer service.

antwonna C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carmen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suchandrima D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devynne R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Natalie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo K.  |  First Impressions 
Clasificación:
5.0

Storage buildings very very very confusing. All else was great. P

KEVIN B.  |  First Impressions 
Clasificación:
5.0

The individual who helped us displayed incredible poise and professionalism while still being approachable and respectful. I was a specially impressed with hisPosture other customers.

Byron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald G. 
Clasificación:
5.0

Hire more managers like Lisa who managers the Gilbert location great customer service manager and problem solver

Donald B. 
Clasificación:
3.0

El cliente no dejó un comentario.

GERDIANE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
1.0

Had so many issues with the truck. Required road side assistance was told I could keep the truck an extra day for free. Received a call from manager at Gilbert Ave. Who told me I'd be helping her out if I could return the car ASAP as another family needed the vehicle. She explained I'd be helping her out so she could allow the rental to go out and she would wave my overage on milage. Why do I get a charge today almost 2weeks later????

Melva M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan P. 
Clasificación:
4.0

I had trouble submitting pictures upon my return. It said it couldn't accept jpgs but that was the type of picture my phone was taking. Eventually after 25 min i was able to submit a picture.

Christine G. 
Clasificación:
4.0

The access hours, 7a to 7p, are a little restrictive . Only 9 to 5 on Sunday

MARK C.  |  First Impressions 
Clasificación:
3.0

The mobile login would not accept my photo from my phone. I had to go in and have the staff register me in.

MARK C. 
Clasificación:
5.0

They got me in and out very quickly.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLLEEN K. 
Clasificación:
5.0

Our drop off was quick and hassle free. Everyone was bust but still had us checked out in a timely manner.

Andrew T. 
Clasificación:
5.0

Jeremy was very helpful and gave me some recommendations for good restaurants in the area.

Andrew T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ann P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Juliana D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen W. 
Clasificación:
5.0

The Young Lady who rented me the Rental Truck was Superb!!! Great Attitude & VERY Friendly!!

Bob G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew C. 
Clasificación:
5.0

Above and beyond PERFECT CUSTOMER SERVICE!

TIFFANY M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Karunakar G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaeyoon C. 
Clasificación:
5.0

The young lady working the counter on 7/12/22 around 11am was so sweet! Wish i would have gotten her name but she went above and beyond with helping us and her service

Amir T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rose T. 
Clasificación:
5.0

Black female manager was very nice, helpful, did a good job managing the Saturday chaos

Scott O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Beverly J. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrea H. 
Clasificación:
3.0

The facility was good, but we had picked because of 24/7 pick up. Our van was not ready, the morning employee was very disappointed in evening shift as they didn't do there job. He took care of us but we had to wait until store opened. This mad us depart much later than we had planned

Karen J. 
Clasificación:
1.0

What could you do to improve? - answer your phone or return a message! We dropped off our truck after hours to this location. The next morning I received an email stating that they filed a claim against me for a "less than 2 inch dent" in the truck. Patently false and we had 360 degree pick up and drop off video of the truck to show otherwise. Turns out that UHaul has no process for disputing a claim that they submit against you. I was eventually told to go dispute the claim in person and they would likely drop it. Finally, someone from the insurance company (yes, I bought the $14 insurance) called to say that I wouldn't have to pay anything on the claim as they would take care of it. I persisted in the fact that there should not be a claim since we did not damage the truck. She then said she would just delete the claim but that I wouldn't be getting any email confirmation of this. Shady! This location also charged me for two extra gallons of gas despite me having a screen shot of the starting and ending gauge and photos. That charge has to be disputed with the district fuel manager.....who will never answer the phone. No one will answer the phone if you need help. Watch your back! Pick up and drop off in person if possible, take photos of starting and ending mileage and gas gauge and a 360 degree video of the truck at pick up and drop off. UHaul is running a grift.

Denise M. 
Clasificación:
3.0

Check the gas before giving cars out. I was given the truck with half a tank of had. I drove 20 miles total and used less than and 8th of a tank. I was charged for half a tank of gas. I did not feel it was my job to top off a tank of gas that was not provided to me. Also I got in the truck and the wiper blade popped of instantly. These vehicles do not seem to be looked at when returned.

Michael H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Trudie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
1.0

El cliente no dejó un comentario.

JACQUILINE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen K. 
Clasificación:
3.0

El cliente no dejó un comentario.

GINA R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

FAYE S.  |  Overall Experience 
Clasificación:
1.0

The staff was friendly but overwhelmed. They could not find a suitable storage unit for me. When they did the space was already in use by another customer. Storage was in buildings with 5 floors but some elevators were not working. I finally choose to leave and find another location even if it cost me more money.

JOHN K.  |  Overall Experience 
Clasificación:
5.0

Storage lockers were very clean and looked brand new.

Donald H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirstie K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Samuel K.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Daune M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

erica c.  |  First Impressions 
Clasificación:
5.0

Lisa and her team were amazing! Everyone was super knowledgeable and the facility was clean and well managed! I had nothing to worry about and will definitely rent again!

Adreon C.  |  Overall Experience 
Clasificación:
1.0

Not as advertised- the photos led me believe I could back the truck right up to an outside storage unit. Instead I had to unload my stuff in the street and then take them through a maze of a warehouse, up an elevator to a storage unit that, while the spatial dimensions were correct, had too small of a door to get things in. An hour later they found a unit with the kind of door advertised and on the first floor, but which still required the maze to get to. This is after a 7 hour haul, tired, expecting drive up storage. It wasn't as advertised, and the only way I'd refer others is if this situation was made right by a significant financial discount.

Stefan D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY L.  |  Overall Experience 
Clasificación:
4.0

Lisa is the best! She was very knowledgeable, kind and helpful. She even remembered our names. The storage facility across from the main office had elevator issues early on. That is my only gripe. The service is really the reason to rent from Lisa and her team. Many thanks :-)

Erica H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Louvenia W.  |  First Impressions 
Clasificación:
1.0

There are things missing from my unit a whole bed included

Kei-Lah M.  |  Overall Experience 
Clasificación:
5.0

Mrs Lisa and her staff were Excellent. And the Storage area workers we're as well

TONY W.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

GRACE S.  |  Overall Experience 
Clasificación:
3.0

Not convenient hours

LILLIEANN S.  |  First Impressions 
Clasificación:
5.0

The people was very nice and great at there job and they made you feel like a great friend and family

charles t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rita H.  |  First Impressions 
Clasificación:
5.0

Great prices, very clean, helpful staff

Amber L.  |  First Impressions 
Clasificación:
4.0

Experience was excellent until I (after accurately following U-Hall staff instruction, was accused of being responsible for locking the keys in the U-Hall van and demanded to hire a 'locksmith' to remove the keys). I felt like I was being 'set-up' to accrue additional funds. Very disappointed from that point on.

melvin p.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Denise J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LAKILA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLYN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashawnda B.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

REGINALD W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GWENDOLYN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DeFranco C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ajda R.  |  First Impressions 
Clasificación:
5.0

Lisa was very helpful

Jasmine D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TYJAE B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ajda R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTIS G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Josephine H.  |  Overall Experience 
Clasificación:
3.0

Things were good. The storage unit was just over priced for the size

WILLIE L.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

DUSTIN J.  |  Overall Experience 
Clasificación:
5.0

The staff takes their time with you and helps you understand. They make sure you have what you need. Thank you Lisa Jones and staff.

TAMMY T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Charlene C.  |  Overall Experience 
Clasificación:
5.0

Lisa Jones is one of the best people I have ever work with on a business level. She knows her job.

Dejuana C.  |  First Impressions 
Clasificación:
5.0

Lisa was AMAZING!! Made my experience wonderful, even when it came to fixing a issue. Did it with no problem, will definitely use location again and recommend.

SHIQUITA S.  |  First Impressions 
Clasificación:
4.0

Lisa and the staff is really super they do a good job and helping you out there very supportive

MICHAEL R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brenda P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIQUE J.  |  Overall Experience 
Clasificación:
5.0

The staff was great. The young guy working on 12-31-21 when I picked the truck up had great customer service skills. He was also working on 12-26-21 when we we there and was exceptionally friendly.

Michael G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlena W.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

FELICIA D.  |  First Impressions 
Clasificación:
4.0

My only issue were the elevators. They were very old and I was nervous using them.

Sophia H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

christy n.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LINCOLN C.  |  First Impressions 
Clasificación:
5.0

I was thrilled will my UHAUL experience. The unit was 100 feet from the loading dock which made it so convenient. The cost was lower than expected and the first month free was a total surprise. I had a problem with the key card a couple times and it was corrected immediately and in a very friendly way. Thanks UHaul!!

CHUCK S.  |  Overall Experience 
Clasificación:
5.0

Love the staff they are reasonably fair

TAMMY T.  |  First Impressions 
Clasificación:
3.0

Leasegpodfortimepermitted itisgood.

Valerie C.  |  First Impressions 
Clasificación:
3.0

There is only one way in (except for 3 flights of stairs) and we waited over 2 hour to put our stuff in our storage unit. Not a good experience. The staff was great and very friendly. They did everything that they possibly could. When leaving the manager said that if she had been there earlier and knew what was happning she would have bought us lunch.

SHANE A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

angela e.  |  First Impressions 
Clasificación:
5.0

Great staff, everyone was helpful on each visit. I would certainly recommend this facility.

Charles W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA W.  |  Overall Experience 
Clasificación:
5.0

A U-Haul certified tech should check the door access coder across the street.

antoine w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

danel s.  |  Overall Experience 
Clasificación:
3.0

The renovations will make this location excellent. We always get great customer service!!! Lisa and The U-Haul Team are awsome 

CHADASHAH Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sapphire H.  |  Overall Experience 
Clasificación:
5.0

Two black men were outstanding

Tracee C W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Daphne R.  |  Overall Experience 
Clasificación:
5.0

Great experience

Arthur L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

christopher w.  |  Overall Experience 
Clasificación:
3.0

Great staff, very helpful and insightful.

Charles W.  |  Overall Experience 
Clasificación:
2.0

Had too many issues between workers saying they’ll send someone over to assist with something and he goes to the store next door instead of coming to the storage unit to assist me I wouldn’t recommend uhaul storage for anything but rent your truck and turn it back in and be done

Sharonda P.  |  Overall Experience 
Clasificación:
1.0

It was like walking into a prison. The elevator was nit user friendly. It was difficult to even get in using the card. I was offered a cell or storage unit that i would need a latter to reach. Im 70 years old .. Im supposed to climb with boxes !!! No thank you.

Cynthia C.  |  Overall Experience 
Clasificación:
5.0

Lisa and her staff are top notch!!! Super awesome  we have this U-haul on speed dial for our moving and storage needs!!!

James B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

LATASHIA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole J.  |  Overall Experience 
Clasificación:
5.0

n/a

Tarra B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Sharonda P.  |  First Impressions 
Clasificación:
4.0

Had some trouble with access card from the start, but got it taken care of. Otherwise, things went pretty smooth.

randy w.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Ta'Riayah W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN S.  |  Overall Experience 
Clasificación:
4.0

I want to thank Miss Lisa for being as helpful as she was although the other staff is not as friendly as her but all in all my experience was OK

KIMBERLY W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

sharon l.  |  Overall Experience 
Clasificación:
4.0

I will use Walnut Hill's U-Haul & Storage facility in the future because they are professional & compassionate of others situation. The facility was clean & in order every time I visit. The staff is patient & friendly. Thank you. I rate you above average. Until next time, take care.

Khadija T.  |  Overall Experience 
Clasificación:
5.0

Lisa was kind, helpful and very accommodating.

KIMBERLY L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim T.  |  First Impressions 
Clasificación:
5.0

Amber and Jasmine were so friendly and helpful! It made a stressful day much better :)

Kellie E.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Hannah R.  |  Overall Experience 
Clasificación:
5.0

Great office staff. They were extremely helpful and friendly.

CHUCK S.  |  First Impressions 
Clasificación:
5.0

The General manager and Staff were and are great!!!!!!!!!!!!!!!! I felt comfortable and unreserved to talk or ask questions relevant to my situation. As a matter of fact we chit chat about something in common. Thanks U-Haul❤️

NICEA M.  |  First Impressions 
Clasificación:
1.0

Cancelled the storage unit after we were there and tried to move items into the unit. On the 5th Floor of the facitlity. Only one working elavator and one unload area. The other elavators and unload areas were not working. The one unload area was in use and the individuals were unloading. Were pulling out their items from the truck and then packing them in bins., Sitting on folding chairs, NOT only blocking the only functioning elavator using the only unload area for the starage facility. We asked when they would be done. They stated they would need about 4 more hours. Went to front desk no help. Said we had to wait until they finish. Had hired help to move our items in and on the clock. Cancelled the storage unit and had to pay the moving help to drive to a new location. Fortunately we were able to find a new unit same day. Worse experience of my life using a storage facility. Would NEVER recommend this location. I am still watting for a refund of the first month we had to pay upfront.

SYDNEY R.  |  First Impressions 
Clasificación:
5.0

The staff was very respectful and helpful are very polite

Diana W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AUDREY J.  |  First Impressions 
Clasificación:
5.0

Great customer service and friendly staff. I highly recommend them for your storage needs.

John M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kalala L.  |  Overall Experience 
Clasificación:
3.0

The big freight elevator was broken/not fully functioning both times I needed it, so I had to use the small personal elevator. Luckily, I didn't have anything too huge that wouldn't fit, but I feel bad for the poeple who couldn't fit their things in the elevator on the days that the big eleavtor wasn't working. Also, not being able to access it after 5pm was kind of inconvenient.

Angelique M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt B.  |  Overall Experience 
Clasificación:
2.0

I PAID MY STORAGE AND THEY STILL HAD IT LOCKED WHEN I ARRIVED..

FAITH A.  |  Overall Experience 
Clasificación:
5.0

I needed this unit for my daughter while she was home from college. I will be using this facility again next summer.

JOHN K.  |  Overall Experience 
Clasificación:
1.0

complete & utter disgrace employees getting high gave wrong # had me move to the wrong building did not enter my name or # in system now its "lost" in your system evert single person should be fired TODAY

Michael R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zihao Y.  |  First Impressions 
Clasificación: