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Dan T.Customer Reviews for U-Haul Moving & Storage of Walnut Hills
Testimonials From Recent Customers
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Outstanding service and support!
VANESSA W. | First ImpressionsWouldn't recommend this to anyone all my belongings where damaged and molded due to water leeks inside of my unit/locker and now getting runaround on insurance that i had on my storage
MIKE H. | Overall ExperienceI've made multiple visits the last couple months for every size, shape and purpose box, wrap and tape and more . This team works hard! The manager is outstanding!!! But their computers are down frequently. When down they have to do everything by hand. If new computer systems are needed, I hope they can be provided.
VANESSA W.upon returning the equipment I was meet by Lionel the return agent and he was so nice. I explain I did not get my paperwork when I check in. Mr. Lionel apologize and advise me I can get the paperwork off website.
Cynthia B.I reserved a furniture dolly in addition to a 9' van and furniture pads, all one week ahead of time. During the mobile check-in process, I went to the lock box to obtain the key to the van, and I tried to unlock it for a couple minutes before a U-Haul employee ran out and handed me the key (must have forgot to put it in the box). Then, I was told they didn't have a furniture dolly. Immediately after telling me that I wasn't getting the dolly I reserved and paid for, the employee just went back inside and didn't even try to offer an appliance dolly or anything to compensate. So... we didn't have a dolly and had to carry way more things than we would have. Horrible customer service, not at all in-tune with the mobile app process.
Zachary S.Everything was excellent.
TIMOTHY A.Rental rates are overly convoluted and confusing: $19.95/day + mileage--the advertised rate--was approximately the same for my use as $89.00/day + .39/mile after the first 100--the billed rate. Why can't the rate be the rate?
ALEXANDER W.Lisa was extremely helpful. Other employees not so much. They seemed a bit 'put out when I asked legitimate questions re the rental receipt.
Michael W.Amber gave us Excellent service. She was courteous, friendly, well informed I was very pleased. No complaints
HELEN M.I was pleased with the Uhaul experience at the walnut hills Cincinnati location the staff was professional also courtesy I would recommend them to friends and family.
anthony d. | Overall ExperienceThis gets a 3/5 because the people at this location are very nice. I rented 2 furniture dollys, but they weren't in the van. I still got charged for them. I also asked to do the text pickup, and the lock was not in the box. I had to go inside and wait in line, which cut into my time to use the van.
Taylor B.Physical location is limited in space and congested, which cannot be helped. But better signage on Gilbert Ave. directing customers to the office and customer parking would be helpful. Customer service was excellent; cudos to manager Lisa.
STOCKTON W.Great crew and customer service keep up the good work
RODIE A.easy check in and very easy check out
Gregg S.Great service. I called when I got to Cincinnati. The UHaul rep met me in the lot and he took care of the rest. Quick, friendly service.
Mark B.Prices online (reservation pricing) where wrong , reservation location was so incorrect, unacceptable it put me in an impossible situation where given the wasted time I was forced into paying the NEW high rental cost.
IAN N.Staff was very helpful and made sure everything was in place so I could get in and out without any priblems. Thank you.....
LESTER J.Great customer service keep it up. Thank You
CHRISTINE S.Brand new van-clean a great service - check in and check out.
BARRY G.The person checking me in complained constantly about having to leave but "was staying to help me." He couldn't find my order and the chip reader wasn't working so he had to redo my order and enter my card in manually, all while constantly complaining that he had to leave. He told me only that my storage unit was "across the street." When we got there the freight elevator into the seemingly abandoned building they call a storage facility wasn't working. No one was there to assist us. When we went back to the office for help no one cared or was willing to help. Eventually they begrudgingly helped us. After an hour of employees coming and going, haphazardly hitting one button and claiming it "should work now," we finally got it to work by holding down the sliding door. I had to pay double for the movers, who themselves had to cancel another job. Worst experience with U-Haul I've ever had. I cannot comfortably recommend this U-Haul location to anyone for any reason at all.
WILLIAM M.Self drop off.
Emily S.This is probably not possible, but would be nice to have a 24 cancellation penalty that is something less that the full cost of the move. As it turned out, I only needed the movers for one dresser.
Scott H.Extremely unprofessional group. I was overcharged and was told management would reach out to me and process a partial refund and I was never contacted. They doubled my estimate and could not explain why. I will never do business with Uhaul again.
Vincent P.Lisa and her crew did a remarkable job.. I have used a number of dealers in the past but this was by far our most enjoyable one ever!! Well done indeed...
ROBERT B.Wonderful people to work with At the Walnut Hills location on Gilbert Avenue
ANGELIQUE P.Everything went so smoothly. Vehicle was clean and ready to go, and staff were friendly. Lisa Jones especially was awesome in getting us set up and checked in.
DAVID O.I rented 3 furniture dolley. They told me that they have them, but when I arrive I need to purchase because they didn't have to rent.
Daniel P.Great experience overall! I had a terrible experience last time I used UHaul in Columbus and this time everything was great. Only annoying thing was our truck had a dolly and bag that was not removable (if you removed it you had to pay) and was inconvenient for loading things on to the truck at times and took up some of our space. I understand this is an additional way to make money for customers that decide to use it, but when a customer states they do not want it 3 different times and then the equipment is tied to the truck and not removable it adds frustration to the whole moving experience that is already frustrating at times.
Andrea C.Again, Nothing to change it was also an excellent experience
Denise F.Excellent service, very professional and courteous staff. highly recommended!
IVAN I.The branch manager Lisa along with her staff were nothing but professional understanding and honest when it came to the storage services they provided myself. I had my storage for almost a year here and was completely satisfied.
Brad W. | Overall ExperienceCommunicate better between staff
TYRA P.One staff person walked right by me without a mask on indoors. Other than that, staff was super-friendly, equipment was brand-new.
Robert B.Very friendly staff.
TAO X.The first truck we were getting smelled of sewer water and had a low tire pressure that could not be fixed by the staff. The staff was very friendly and immediately upgraded me to a larger and clean truck for no extra charge. I could not be happier how they handled it. Their show room was clean and bright as well.
KEVIN R.Founded the self checkout hard to do as a senior citizen
REBECCA R.Everyone was great. Thank you for the smooth rental and return.
Ronnie H.I would like to suggest taking receipts from gas and add to balance because I always put more gas then neccessary to pay forward to SOMEONE who may not be able
ANITA W.I always get great service at this location- not much to improve!
Nick B.great service
PAULRAFIC J.terrible. wasn't ready when it was supposed to. smelled of smoke when we got it. gas gauge was broken and would fluctuate so they charged us for an insane amount of gas when we only drove 7 miles. couldn't get the truck to start 90% of the time. someone even had to come out and she struggled to get it to start as well. which wasted 4 hours of our time. returned it early, got charged some crazy amount. never got out $50 refund. and we are now getting extra charges for who knows what. TERRIBLE. DO NOT GO HERE.
KRISTEN R.I think the employee 's name was Jamal or something like that, but he was awesome!
JOHN G.Need a receipt sent to mattschweinfurth@att.net Only received the extra mileage receipt. Need total receipt
Matthew S.Our representative was great. He was personable and knowledgeable. An asset to your business for sure
MYRA LAVONNE W.Friendly service! There was a bit of dirt on the appliance dolly that could have been cleaned.
Lee B.More than once we were charged an additional day. This along with many added fees just does not appeal to use using it long term.
WESLEY S.Better customer service and Etiquette
Ebony N.It's good. Nothing to improve.
Larry P.Stop being greedy $$$$$ leeches. You don't fucking need $20 whole dollars for someone to take some fucking photos of a truck.
Jade C.Keep up the good work ðŸ‘
JOHN R.Lisa was very pleasant and helpful at getting things straightened out and checked in.
Ivan B.Need to improve on camera when taking pictures,need to improve on the slow process
CAROL R.It wasvexcellent, especially the nice young woman who helped us.
STEVEN P.The Gilbert Avenue facility in Cincinnati, Ohio was able to accommodate my family's needs quickly. We had to secure a unit large enough for 2 households of furniture and other items. Having never rented a storage unit, the first one I contracted for was too small. The representative walked us through the facility until we were able to locate one large enough for our needs. We rented our unit for 7 years. Thank you UHaul.
ROBIN B. | Overall ExperienceGreat job.
Michael M.Long wait time Had to make a u turn to get into the place
Christopher G.This Location was great! They were very helpful with the drop off instructions and made sure to stay six feet!! Well done!
Unique J.The location is VERY convenient Modernized facility is in progress we hope!!!
CHADASHAH Y. | First ImpressionsLisa Jones is the one who waited on me and she was so professional and well knowledgeable about her job.
Dejuana C. | First ImpressionsStill using, very safe and secure
oranette k. | First ImpressionsMy experience with U-Haul overall during this particular rental has soured me so greatly to the company that I will never use it again. I would rather buy a trailer and sell it after use than rent from U-Haul again. It is beyond words and astounding the depths of ineptitude and hours of aggravation I had to endure for what should've been a simple rental.
Beau B.A customer in the store was being very rude and racist towards while I was there. I was waiting on my money that I had left after using the u-haul another customer came in and called me out my name but I was asked to leave and stand in the cold to wait on my service I will never be back!
SYNAMON R.Truck was old. Cabin was dirty. Cup holders had crumbs of some sort. Two ashtrays behind the seats obviously used. Smelled of smoke. Steering wheel was sticky.
Carlos M.There is always room for improvement but I wouldn't change a thing God Bless you Uhaul & Happy 2021
Anita W.The 8x10 unit with unlimited access was exactly what I needed to bridge the time gap between my expired lease on rented house and the construction completion of my new home.
henry b. | Overall ExperienceNot enough room to comment
Ryan J. | First ImpressionsChecking in at the Gilbert Ave location and getting a storage unit (for free no less) was seamless. Lisa who assisted me is a gem! She was professional, funny, and just a delight to work with. Thank you again.
chris e. | First ImpressionsJasmine and Dorothy are great workers
WYNEEK J. | Overall ExperienceThe only problem I had was the inconvenience of moving the ladder to get to my unit.
michelle d. | Overall ExperienceSebastian was very nice and helpful. Thanks to him I learned gow to operate the elevator. Nice guy
beverly h. | Overall ExperienceI was not notified about the terms of the one month of free storage. There must be more transparency about this policy such as when the cancellation must be submitted to prevent a charge for the subsequent month of storage.
Madeline M. | Overall ExperienceLisa was so helpful. She really knows her stuff and explained things so well. Love her!!!!
lloyd R. | Overall ExperienceWe had a space that was unlit so hard to see inside. Used for three months and when we moved out, our stuff had mouse poop all over it.
Suzette M. | Overall ExperienceEveryone was friendly and helpful but the experince was not as easy as renting the truck. We were assigned a unit and then moved the truck. We waited one hour for our turn at the elevator. The first unit we were assigned was to small so we had to switch units. This was our mistake due to ignorance of what we really needed. The staff was very accomdating. The next unit required a different elevator. There was no wait this time but it was not on the ground floor so the staff had to come out and lower it. They were were happy to do that for us. The unit we were assigned was already rented so we had to go back and get another unit. Once again, the staff was pleasnt andaccomodating. The third unit was available, dry and clean. So it worked out in the end. However what we thought would be a 30 minute unload and store turned into a 3 hour comedy of errors. The elevators were the biggest hassel. Through it the staff was very pleasant and helpful.
Tim B. | First ImpressionsLisa was great she helped us out so much
INAAM S. | First ImpressionsWhen Lisa took over as manager things changed for the positive. She's a gem. also kudos to Daman (sp) who helped so much on the move out.
VIRGINIA A. | Overall ExperienceWhen I originally rented my storage suit I reserved a truck and storage unit. Truck rental went smoothly until I showed up to my storage unit a half hr before close to get my things set up and was turned away because "I have to be there 45 minutes ahead" even though the website says after hrs access. I then was charged an extra day rental and extra miles for my truck. I started a dispute and was never contacted back, every time I called in the person I needed to speak to was "out of town". Not happy with my service received.
miles w. | Overall ExperienceLisa and her staff were all very attentive , generous with their time and very personable!
Latasha G. | First ImpressionsEquipment is always clean and dependable.
kevin h. | Overall ExperienceVery good and easy experience 👍 I will come back as an return client and I will refer ones there if needed.
Ciara J. | First ImpressionsBoth Roland and Lisa were friendly. Roland was extremely helpful.
brian s. | First ImpressionsService was Great!
Andrea W. | First ImpressionsMs. Lisa helped me with renting a uhaul, Ms. Lisa was very nice and she was very professional, I would highly recommend Ms. Lisa.
cynthia e. | Overall ExperienceGreat staff at this location, very helpful and fast
Nick Z. | Overall Experience....
Jeanette C. | Overall ExperiencePoor customer service, staff inconsistent with policies, very inconvenient to access, area dark and dirty-looking. I will never use U-Haul storage again!
Janina M. | Overall ExperienceOverall the customer service at this store was horrible. The facility was clean but not very well maintained. This creates conflict with it's customers in my opinion.
daryl c. | Overall ExperienceYour employees are very professional....explains everything on the contract....& helpful....
Ronnie W. | First ImpressionsI have nothing critical to say. The staff at uhaul is always great!
Andrew J. | Overall ExperienceWill use again
alica s. | Overall ExperienceVery smooth service and operation they have everything I need to move by and storage units
jermey l. | First ImpressionsGm was unprofessional, I was talked to like I wasn't a paying client, my clothes was molding, smelly, bug( roaches was in my unit that I paid 205 a month. Very,very upset . That's why I moved .
RONNELL H. | Overall ExperienceHad to wait a bit for the new customer service rep, but he was polite.
Vera J. | Overall ExperienceYou care about money. Not people. I will never recommend uhaul for anyone: and will actually discourage them from using it here.
jocelyn m. | Overall ExperienceOnce again it took over an hour to access our storage unit. Every other employee seemed to not know what to do, while those who did were overworked and scrambling.
Frank D. | Overall ExperienceIt was incredibly easy to move things in and out! The hours are difficult if you work monday-Friday but the manager, Nathan, is THE GREATEST.
Barbara R. | Overall ExperienceGreat customer service & knowledge of services offered. Very helpful & understanding. Thankyou.
shenelle w. | First ImpressionsWorked exactly the way as advertised. Staff was helpful and facility was very convenient. Will come back when the need arises.
GRIFFIN B. | Overall ExperienceI rented for a very short time. The staff was very helpful and accommodating to my needs. A very positive experience.
Cathy F. | Overall ExperienceMove in date Saturday morning 5-18-19
mount auburn c. | First ImpressionsEven though I showed up very very late and close to closing the guys still helped me move in and were extremely understanding. Great group of employees here.
chancey f. | First ImpressionsI found that this Facility is grossly understaffed, with only 2 people having to enter & log, get the vehicle & check/take customer to look at the storage component if looking to use this option.
donald b. | First ImpressionsNEVER AGAIN!!! THESE PPL WILL STEAL YOUR MONEY IF CARD ON FILE,LIKE THEY STOLEN FROM ME SEVERAL TIMES.DONT USE UNLESS YOU LOOKING TO BE "STOLEN" FROM. THIEVES......
Jeanette B. | Overall ExperienceEveryone was helpful
harvest s. | Overall ExperienceThanks Lawrence for your knowledge and patience.You made my experience worth trying Uhaul on Gilbert again.
james b. | Overall ExperienceNot very happy will never use Uhaul again. Very poor.
Jeanette B. | First ImpressionsMy items were stored in this facility for 6 years completely untouched and practically dust free. All of my items looked as if I moved in yesterday. Far exceeded my expectations!
CHEYENNE A. | Overall ExperienceHorrible experience. It took over an hour to find an available unit. I had to walk around with them to speed up the process to find a unit... a lot more issues that i'm not listing too.
Chad H. | First ImpressionsNathan and Larry took great care of us, thanks!
Gregory Z. | First ImpressionsNathan Smith did an excellent job resolving an issue we had with some boxes we had delivered from out-of-state. He runs the Gilbert Avenue store with great skill and talent.
Gerry G. | Overall ExperienceThe managers we very pleasant and helpful
Stacy J. | Overall ExperienceThanks for helping with the door.
carol w. | First ImpressionsI had a month of free storage and they kept telling me I couldn't put my stuff in my unit unless I left the unit open they then scrapped my belongings and auctioned off the rest and tried to charge me
Joe A. | Overall ExperienceI was 700 miles away and kept trying to call. The corporate call center was not so pleasant. But the men at the storage facility on location in Cincinnati were very helpful and very pleasant.
CATHERINE C. | Overall ExperienceEverything was satisfactory or better.
Larry E. | Overall ExperienceI do not understand how it is my driver's license ended up from Cincinnati Ohio to somewhere down in Alabama all 17 different accounts or why you all will allow something like this to happen
michelle w. | ReservaciónThis was my first experience with storage facilities and hopefully my last. The whole process of me closing my account/unit was horrendous. It took months for me to get an answer on abandonment.
John R. | Overall ExperienceSo much went horrible that this doesn't even allow enough space for me to put it all but to some it up. I called corporate and got transcripts of the conversation so that I can take this further.
Jeaneen H. | ReservaciónHi I actually rented from NORTHSIDE? - the gentleman who helped me Monday was AWESOME - I came in 5 minutes til close + felt so bad about it - but I was desperate for a truck + he helped me big time!
Emily V. | ReservaciónA great experience and very nice van and the employees were super
donna b. | ReservaciónI reserved a 5x7x7 storage space when I arrived I was told that the storage space was 2 blocks away and not in the main building, I had to pay more money per month for another space. Not happy.
Karen R. | Reservaciónmoved out of my storage a chair was forgotten I called customer service someone was suppose to call me back after looking no one called I drove there and got an “oh well “ attitude from the employee.
christinn j. | Overall ExperienceVery unprofessional and unorganized! The elevator is really scary! U don't know which floor is what!
Brandy H. | ReservaciónGreat facility and crazy friendly people. They have dollies and carts for you to use for free and I was able to stay a little past closing once without any issues. Will use this location again
Carl M. | Overall ExperienceThe Call Center could use some training
CRAIG N. | ReservaciónLights in hallways were not always on. No lighting in units.
paul m. | Overall ExperienceWe arrived with our truckload of stuff before the office was closed only to be told they didn't have keys for our unit. Then when we moved out they didn't record it and continued to bill us.
Anna O. | Overall ExperienceThe times I accessed the storage unit there were issues with the operation of the door. Likely these have been fixed. Personnel were efficient and helpful. Parking lot small
BRENDA C. | Overall ExperienceThe storage facility is pretty well maintained and taken care of. However, the hallways are narrow after the first floor, which makes sharing the space difficult at times.
Matthew K. | Overall ExperienceThe staff was extremely helpful.
Molly L. | ReservaciónAll employees were very friendly and helpful
Lauri M. | Overall ExperienceBueno
Korey K. | Overall ExperienceWe stored my son's belongings from college for the summer, great location was only 10minutes from Cincinnati Christian university. Friendly and informative staff. Everything was great! See you soon.
Levetta W. | Overall ExperienceDidn’t rent from Gilbert Ave. Rented at dalton ave. No truck available at Gilbert
Keith O. | ReservaciónVery, very poorly managed facility. I received late notices every single month even though we have automatic payment. The manager is never available and can never be reached.
Brian C. | Overall ExperienceEverything was well-maintained and the staff was very professional.
Stephen B. | Overall ExperienceOver a weekend we moved to a new apt; Mon. returned to put a few things in storage that didn't fit but Uhaul had their lock on it ready for someone else. They didn't contact us to confirm.... beware!
Chris P. | Overall ExperienceGary was incredibly helpful for a first time mover and u-haul user. He and his staff were easily accessible and always willing to answer the smallest questions. Could not have made this move easier!
Swathi P. | Overall Experience