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Shadon R.Customer Reviews for U-Haul Moving & Storage of Walnut Hills
Testimonials From Recent Customers
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Better instructions in returning trucks. Not everyone has smart phones or knows how to use them... Like My 75 year old Mother!!!
Michelle E.London was very kind and personable even though he was having trouble with his computer. Overall great experience!
TIMOTHY L.Bad customer service. The personal was not very helpful, they give me a truck with check engine light on, they didn't measure the risk for me or for the damage of the vehicle. I will send a complaint for the general manager of this location.
AREZKI S.The exhaust was burning my leg the whole time I was driving
JOASLYN T.Communication was completely off had removed half of olthe truck to later find out that the storage was up 4 doors and someone had to come and unlock the elevator for me and my movers so we had to reload that truck and move to another arra on the busy street. They couldn't find my reservation so that was time consuming and with the storage closing at 7pm it was already going on 2pm and had some more items to load on the truck. The employees really need to communicate with customers a whole lot better than they did with me. I am not... an impatient person just like things to be on a time basis.
trena d. | First ImpressionsPoor customer service the representative was nasty with a nasty attitude the gas mileage was wrong the miles was wrong
JANICE M.Saw a roach as soon as I entered to facility . Wasn't notified the unit was very high up. How is one supposed to move furnishings and appliances 10 feet above them, on the 2nd floor with no lift in sight. So we did get it changed fairly easily so I'll give you that , but to all the way across the street , where most of the lifts were out of order, so we had to wait on a group with a whole house full to move. Tis what it is. Woman at the front desk was cool though
Raven M. | Online Move InN/C
ernestine H.Get more help at the checkout counter , Waite to long !
mark M.Handle billing errors quickly, and professionally. Train your employees better, so that billing errors don't occur on the fist place. I was charged over 7 times my quoted reservation, and am still waiting on a correction and apology. This error has made my moving experience more unpleasant than it needed to be. Will seriously seek another moving rental truck company in the future.
Jillian S.Very friendly and helpful.
Brenda Z.Great well trained staff fixed my issues with no problems.
TAWANA J. | Overall ExperienceLisa at this location is excellent. She always makes sure I am taken care of each time I come in. I also appreciate how she cares for her team. She is beyond excellent. And the reason why I choose U -Haul and the Gilbert location every time. She gets 5 stars in my book.
AMY C.i think her name is asia? (i'm so bad with names i'm sorry) but she was very very patient with me & then kathleen made the process quick smooth & easy. i LOVE the process of bringing it back! those guys were nice and funny!
Aireal W.The configuration was not helpful could not, get into the facility after office hours which meant we had to wait until the next day to unload our belongings
JENNIFER J. | First ImpressionsI reserved a truck online and it was almost given away to another girl because she was there first. She'd forgotten her ID and we were at the counter at the same time and there was definite tension between the two employees about which one of us should get the truck. It was uncomfortable for me, but I was also stressed about possibly NOT getting the truck that I reserved online. I live closer to other U-Haul locations, but drove to this one to get the specific truck I wanted. What's the point of reserving equipment if you aren't guaranteed to get it? It's not the employees fault, they seemed to encounter this all the time and it's incredibly frustrating for everyone involved.
Jillian F.I was charged for fuel after I refueled to the same level I left with, that's not fair
Kevin C.This may be the fastest/easiest return I've had.
Robert G.N/C
Seeran P.Faster time sending the receipt
cory S.Had several issues moving in and out. When we arrived one of our promised units was locked (joint units). Apparently a maintenance man left his stuff in there and they had no way to open it for us. After moving all of our stuff into one of the units they suggested we moved our things to 2 separate units down the hall. Luckily we were able to get that resolved and keep one of our current units but we had to talk to several people before we were able to. On one of our last trips moving in the elevator broke down between floors. No one from Uhaul was available so we had to call 911. The fire department had to pry open the doors and carry us and our stuff out. From there we had to carry all of our things up the stairs because we had no where to put them. When moving out, someone parallel parked a 26' truck in front of all 3 garage access doors. Their unit was apparently locked, but they wouldn't move or take any of their things out of the elevator which was just sitting still for over an hour. After asking them politely to move they yelled at us. Luckily a Uhaul employee made them leave, but it took us 2+ extra hours to move our stuff out. Our truck rental was fine, but the storage unit experience was terrible.
Danielle S. | Overall ExperienceThe drop off area is pretty tight and congested. I had a very large truck and felt extremely uncomfortable parking it where they wanted me to in the return lane. Employee kind of acted annoyed that i wasnt a professional driver with such a large vehicle
Scott Q.The staff were courteous of my time, providing quick, friendly service.
Elmer K.Excellent customer service miss Lisa took really good care of me Now officially my favorite U-Haul location since they took Dantalian BATTLE's location on Hamilton
william G.My father is up in age and has a hard time walking and up and down with steps. So the African American young lady didn't know where to send up to see the United that we had just rented out. Then she had us go across the street and look for it without actually finding out for us. My father was out of breath and was bending over trying to walk to see the freaking unit!!!!!! only to find out it was next door to where she was. Then we got stuck in the elevator for 15mins. Then we go back across to the office and one nice young lady took the time to show me where it was to only find out it was being used by someone else!!!!!!!郎郎郎so we had to go back to the office to get another one she found this was terrible I mean terrible!!!!
vaughn h. | First ImpressionsHave more employee to sign people in on site. Otherwise, the service was "Great".
ernestine H.This was the BEST experience I have EVER had with uhaul. Every person on staff, Lisa and the 2 others were kind, helpful, friendly, efficient, truly the example.of how every location should be!
Cynthia B.Katherine klosterman did a wonderful job
Elizabeth A.Slow down when serving customer. Returning vehicle after hours app was difficult.
Joann R.Keep up the good work!
MARTIN W.All in all not the best rental experience. We booked at one location and were notified that we would need to pick up in a different location. When we went to pick it up there was a lot of damage on the vehicle that was unmarked and we did not want to take it as it was. We were then moved to the Gilbert location and for drop off they also changed our location and we had to call and get that changed back. All in all it was not a very well coordinated effort by U-Haul.
Tim F.The sales rep DID NOT check in the truck when I return and thought I never returned the truck two days later. Never return to this location and my never use your company again I had to go to the location to sort it out two days later
Ian F.they went over and above -- made sure i had what i needed and wow -- well rune and great service. thank yon
John S.I don't see a point of having to go through the process of reserving online, only having to do it again in the store. 20 minutes to me was wasteful. all I should have had to do is valid my ID and credit card I put it in..The staff was great and agreed with my sentiment.
Scott D.Very quick return and very easy, which was appreciated.
Alicia V.They were very busy with customers on that end but staff was awesome!
Cheryl T.Lisa The manager is without a doubt the most professional person of integrity I have met and I've gone to this location four times in the last two years Because of her and Customer service she provides
BECKY D.Very helpful staff
John E.The price for my storage was more expensive than I have ever had to pay even for U-haul, store that I used the manager and staff was very nice and helpful if I was asked where to get a truck to move in or out of state I would say u-haul for storage I would suggest that they look somewhere else with a better price.
nubia a. | Overall ExperienceThe customer service was rude and not welcoming. There was an issue with the reference policy, it's completely outdated and not helpful to the rental process.
Jason M.The wait time in line
Cynthia H.This storage building is terrifying and dark & dingy. There was a broken rodent poison trap in the storage unit. There was no lock in the storage unit.
Sophia Q. | Online Move InThis U-Haul is run like a dream. We had a reservation and there was a long line but we were in and out in a truck in about 10 minutes! returning is was a breeze too (luckily they reminded me to fill up the tank). I would recommend this location to everyone in the greater Cincinnati area. Miss Lisa helped us when we were picking up and all the workers seemed to enjoy their job and were having fun with each other!
Rachel F.I'm paying for service and I should be able to access my belongings whenever necessary and that isn't possible. I work as well and being that you have cameras every where it's as if I can't be trusted. Yet I can trust you to hold my stuff. One staff was very helpful but the others acted as if they were doing me a favor.
Leonard T. | First ImpressionsThe drop-off area was extremely chaotic. Hard to know where to even drive in to drop off the truck -- improved signage might help.
Andrew C.More workers like Kathleen Klostorman
charles W.Staff was very helpful.
Donald H. | Overall ExperienceGreat staff at his location
Donald H.Lisa and staff was a 5 star.
Halsey M. | Overall ExperienceI would just make the fact we have to fill up the tank more upfront, it was on the paper but that's the only place where it's stated. Besides for that I will definitely come back to this place in the future!
Sarah E.Everyone I talked to at the store was great. However, when I picked it up, nowhere did it tell me on the confirmation email that I only have a one-hour window to pick it up before they give it to another person. Please make that clear for online reservations!!!
Liz A.The service at this store is very good
RICHARD F.Very professional!
Tina H.Charged $150 for damages I didn’t cause
Margaret K. | Overall ExperienceStaff dealt as fast as they could with a long, long line of renters. The latch on the back left door of my van was broken and that nearly got the door stuck in a wide open position. With some effort, we were able to get it unstuck and close the door. I reported the issue over chat and am glad I didn't have to wait for a repair truck to come by. That would have caused us a huge delay.
Nanette B.Self pickup didn't work
John D.I was double charged for my rental because it took staff 30min to register my drop off. When I inquired the manager didn't give me the benifit of doubt in her first response but later agreed with me. Facts first, customer is always right
Eric S.The manager was very helpful and personable, but that's all I can say positively about this place. I had an issue every time I went due to the elevator construction. Because of the construction, you could only access storage during office hours, it took an extremely long time to get loads up and down because I had to use the manual elevator. They are understaffed. The staff was friendly, but the facility is essentially a construction zone. DO NOT STORE HERE UNTIL THE NEW ELEVATOR IS INSTALLED.
Ellen D. | Overall ExperienceThere has been a problem every time I visit this location. They also charged me $150 for “damages†because I forgot to fill out the text link they send when you rent a vehicle. Something I thought was going to cost around $40 ended up being $250. This place is a joke. They have awful customer service and when it's busy it can take forty five minutes in line before you talk to anyone. Would never recommend this place. Find somewhere nicer and save your money.
Margaret K.When staffed incredible!!
KEVIN B.Our unit is on the fourth floor which is fine since theres a freight elevator, but it becomes inconvenient when there’s a few people needing to use the elevator to go to different floors and you have to wait for them to be done
ALEXIA O. | First ImpressionsThey are very Good People.
Wonder N. | First ImpressionsOne elevator was difficult w all the people moving and since the 15 ft truck I scheduled wasn't there I had to use a 10 ft which resulted in more trips and more mileage. Then a longer time waiting to get the items to the 4th floor. I also had to buy two locks because I didn't know I was getting two storage rentals. I thought it would be one big area. That should have been in the description.
Heather G. | First ImpressionsStorage buildings very very very confusing. All else was great. P
KEVIN B. | First ImpressionsThe access hours, 7a to 7p, are a little restrictive . Only 9 to 5 on Sunday
MARK C. | First ImpressionsAbove and beyond PERFECT CUSTOMER SERVICE!
TIFFANY M. | First ImpressionsThe staff was friendly but overwhelmed. They could not find a suitable storage unit for me. When they did the space was already in use by another customer. Storage was in buildings with 5 floors but some elevators were not working. I finally choose to leave and find another location even if it cost me more money.
JOHN K. | Overall ExperienceStorage lockers were very clean and looked brand new.
Donald H. | First ImpressionsLisa and her team were amazing! Everyone was super knowledgeable and the facility was clean and well managed! I had nothing to worry about and will definitely rent again!
Adreon C. | Overall ExperienceNot as advertised- the photos led me believe I could back the truck right up to an outside storage unit. Instead I had to unload my stuff in the street and then take them through a maze of a warehouse, up an elevator to a storage unit that, while the spatial dimensions were correct, had too small of a door to get things in. An hour later they found a unit with the kind of door advertised and on the first floor, but which still required the maze to get to. This is after a 7 hour haul, tired, expecting drive up storage. It wasn't as advertised, and the only way I'd refer others is if this situation was made right by a significant financial discount.
Stefan D. | First ImpressionsLisa is the best! She was very knowledgeable, kind and helpful. She even remembered our names. The storage facility across from the main office had elevator issues early on. That is my only gripe. The service is really the reason to rent from Lisa and her team. Many thanks :-)
Erica H. | Overall ExperienceThere are things missing from my unit a whole bed included
Kei-Lah M. | Overall ExperienceMrs Lisa and her staff were Excellent. And the Storage area workers we're as well
TONY W. | First ImpressionsNot convenient hours
LILLIEANN S. | First ImpressionsThe people was very nice and great at there job and they made you feel like a great friend and family
charles t. | First ImpressionsGreat prices, very clean, helpful staff
Amber L. | First ImpressionsExperience was excellent until I (after accurately following U-Hall staff instruction, was accused of being responsible for locking the keys in the U-Hall van and demanded to hire a 'locksmith' to remove the keys). I felt like I was being 'set-up' to accrue additional funds. Very disappointed from that point on.
melvin p. | First ImpressionsLisa was very helpful
Jasmine D. | Overall ExperienceThings were good. The storage unit was just over priced for the size
WILLIE L. | Overall ExperienceThe staff takes their time with you and helps you understand. They make sure you have what you need. Thank you Lisa Jones and staff.
TAMMY T. | Overall ExperienceLisa Jones is one of the best people I have ever work with on a business level. She knows her job.
Dejuana C. | First ImpressionsLisa was AMAZING!! Made my experience wonderful, even when it came to fixing a issue. Did it with no problem, will definitely use location again and recommend.
SHIQUITA S. | First ImpressionsLisa and the staff is really super they do a good job and helping you out there very supportive
MICHAEL R. | Overall ExperienceThe staff was great. The young guy working on 12-31-21 when I picked the truck up had great customer service skills. He was also working on 12-26-21 when we we there and was exceptionally friendly.
Michael G. | Overall ExperienceMy only issue were the elevators. They were very old and I was nervous using them.
Sophia H. | Overall ExperienceI was thrilled will my UHAUL experience. The unit was 100 feet from the loading dock which made it so convenient. The cost was lower than expected and the first month free was a total surprise. I had a problem with the key card a couple times and it was corrected immediately and in a very friendly way. Thanks UHaul!!
CHUCK S. | Overall ExperienceLove the staff they are reasonably fair
TAMMY T. | First ImpressionsLeasegpodfortimepermitted itisgood.
Valerie C. | First ImpressionsThere is only one way in (except for 3 flights of stairs) and we waited over 2 hour to put our stuff in our storage unit. Not a good experience. The staff was great and very friendly. They did everything that they possibly could. When leaving the manager said that if she had been there earlier and knew what was happning she would have bought us lunch.
SHANE A. | First ImpressionsGreat staff, everyone was helpful on each visit. I would certainly recommend this facility.
Charles W. | First ImpressionsA U-Haul certified tech should check the door access coder across the street.
antoine w. | First ImpressionsThe renovations will make this location excellent. We always get great customer service!!! Lisa and The U-Haul Team are awsome
CHADASHAH Y. | Overall ExperienceTwo black men were outstanding
Tracee C W. | First ImpressionsGreat experience
Arthur L. | First ImpressionsGreat staff, very helpful and insightful.
Charles W. | Overall ExperienceHad too many issues between workers saying they’ll send someone over to assist with something and he goes to the store next door instead of coming to the storage unit to assist me I wouldn’t recommend uhaul storage for anything but rent your truck and turn it back in and be done
Sharonda P. | Overall ExperienceIt was like walking into a prison. The elevator was nit user friendly. It was difficult to even get in using the card. I was offered a cell or storage unit that i would need a latter to reach. Im 70 years old .. Im supposed to climb with boxes !!! No thank you.
Cynthia C. | Overall ExperienceLisa and her staff are top notch!!! Super awesome we have this U-haul on speed dial for our moving and storage needs!!!
James B. | First Impressionsn/a
Tarra B. | First ImpressionsHad some trouble with access card from the start, but got it taken care of. Otherwise, things went pretty smooth.
randy w. | First ImpressionsI want to thank Miss Lisa for being as helpful as she was although the other staff is not as friendly as her but all in all my experience was OK
KIMBERLY W. | Overall Experience