Customer Reviews for U-Haul Moving & Storage of Up-Town

10,533 comentarios

4055 N Broadway St   Chicago, IL 60613
(N Of Irving Park Rd)

(773) 871-7155

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.- dom.: 7 a. m. - 7 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(773) 871-7155

4055 N Broadway St
Chicago, IL 60613
(N Of Irving Park Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.- dom.: 7 a. m. - 7 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Matthew F. 
Rating:
3.0

They only had two people working the desk and one kept walking away and when I came to drop off the truck the guy before me was rude.

Ruth B. 
Rating:
1.0

Customer service

Hayley R. 
Rating:
5.0

There was a groundsman named Jay. He received and cleaned the trucks but he also floated in and out of the main store area. He was the epitome of customer service and kindness. There were times I felt disregarded but his kindness and constant communication made it all better. He should be trained to work inside directly with customers. Thank you Jay!

DEANGELA R.  |  First Impressions 
Rating:
1.0

The contactless pick up doesn't work, and I'd bet it never works, there are never dollies available, the inside clearly has ducts for air conditioning but it's never on so you sweat it out while standing in line for 30 minutes for your “contactless” pick up. I don't blame employees for being miserable because it's a miserable place. Checking out always takes forever. The billing is shady. Whoever owns this place should be ashamed of themselves for all the corners they cut.

JUSTIN G. 
Rating:
5.0

Line managment - there were not a enough staff and there was a very long line.

John G. 
Rating:
4.0

Even though I checked in online, I still had to wait in line to get the keys - there was only one person working inside the location. You reallly should have all hands on deck during peak times.

Jeffrey P. 
Rating:
2.0

This particular location needs to be reviewed. The automatic doors don’t work - they need electrician to fix. The staff are not welcoming at all. They are actually the opposite of welcoming. The place isn’t well maintained. It does the brand a disservice. One lady eventually warmed up and was nice. But they initially told me my reservation wouldn’t be available. I had to ask to see if before they realized it was available

Michelle C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adhiesha K. 
Rating:
5.0

Customer did not leave a comment.

Megan K. 
Rating:
5.0

Great. Thank you!

JOHN S. 
Rating:
3.0

The stuff in kind of rude, the woman at front desk and employees are always in rush, they dont give the best experience for customers, anyway the uhaul experience in general talking about how easy is to rent a vehicle and cheap is great.

Nicolas H. 
Rating:
5.0

Nothing needs done

Eugene B. 
Rating:
4.0

Customer did not leave a comment.

ROBERT P.  |  Overall Experience 
Rating:
1.0

The lady at the customer service was very unprofessional. She had an attitude not only with me but with other customers. She acted like I was asking her for a favour and like it wasn't a paid service. I reached out to the supervisor who did nothing and kept saying “ you are no the only one” I will never ever go back again even if I have no other choice.

MUJTABA E. 
Rating:
4.0

Customer did not leave a comment.

Sergio G. 
Rating:
3.0

No one was there to do the drop-off checkout line, and we sat there for 15 minutes, so we had to do an online self-checkout and we were like, whatever dude. Welcome to Chicago. Big location is nice though, so you can leave your truck in the middle of wherever and they're like, whatever, man.

Mark D. 
Rating:
5.0

The Ladies that work the desk are fantastic. Professional, Sweet, and balance a great amount of work place joking and camaraderie. Really they are what make a moving experience good. 10/10 for all of them.

Derek J. 
Rating:
5.0

Customer did not leave a comment.

Kurt A. 
Rating:
4.0

Warn customers that on weekends a reservation time should have customer come earlier as to busy time.

Walter B. 
Rating:
1.0

Don't overcharge people

Nevil P. 
Rating:
5.0

Customer did not leave a comment.

Clare G. 
Rating:
5.0

Nothing that I can suggest as improvements. I did want to say that the representative who helped me out was absolutely lovely. I didn't get her name, but she walked me through all of the steps of my check in, made the expectations of returning the vehicle clear, and was just overall pleasant to talk to. She said she started in October of 2021. She did a wonderful job at helping me out and I thought it was worth telling you about.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

SU CHEUL L. 
Rating:
4.0

Customer did not leave a comment.

Craig M. 
Rating:
1.0

The cashier is rude to customers and has a bad attitude.

Rexford W. 
Rating:
4.0

Customer did not leave a comment.

Charlie H. 
Rating:
2.0

The only thing about this was that the van that we had did not have any oil. It wasn't this location but another location gave us difficulty when trying to add oil when we were picking up are you box. The people were amazing here it was just the car

Cullyn D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

The sales clerk was very knowledgeable and helpful making the rental process smooth and efficient.

Patrick M. 
Rating:
2.0

We arrived at this location to drop off our rental. We were then told there was no room for it there and we'd need to go somewhere else. We had already received a confirmation of drop off location and date/time the day prior, so when we were told no we were very frustrated having to go across town to another spot and missed an appointment due to this.

Brooke F. 
Rating:
5.0

Customer Service was fantastic from the woman that helped me.

BRIAN T. 
Rating:
4.0

Customer did not leave a comment.

ayse C. 
Rating:
1.0

Lady told us to go to another place to drop truck an car tow off. My husband explained the reason we chose this location is because he would have no ride back if he chose another location. The woman finally told him he could leave it there. But he had to disconnect tow dolly and move it to the drop off himself she was not touching it. After driving over 650 miles and unloading truck his back was already hurting, after carrying the car tow dolly and guiding it back into a space two rows back he was really hurting. Don't hire divas with monster long fingernails to work in uhaul .

Maged A. 
Rating:
3.0

I received a few calls regarding a delayed trailer/hitch equipment arrival for an install I had scheduled nine days in advance. This pushed the install date up against my departure date (date of travel with trailer/hitch need). Then I received different information regarding whether the install would be completed the next morning or night. So, I had to cancel it to avoid being late. I also received a call concerning the wrong vehicle the next morning. Everyone was very respectful, and the non-local representative I spoke with to check in on the cancelation/refund was very helpful. However, I am currently still awaiting the refund and it's been an overall dizzying experience.

Devon C. 
Rating:
1.0

Internet was down and nobody at the location could provide help. When calling customer service, the wait was 30 minutes and I got dropped three different times. Overall the experience was unacceptable.

Stephen K. 
Rating:
3.0

Customer did not leave a comment.

JAMES G. 
Rating:
1.0

Staff was extremely rude.

Peter G. 
Rating:
4.0

This location needs more help. One person working on a Friday was not sufficient. We had to wait over a half hour before we could get our storage unit.

Lisa N.  |  First Impressions 
Rating:
1.0

No comment! Speechless actually No kindness!

Jerry M. 
Rating:
2.0

There were multiple errors to our order and equipment set-up at this location (three errors, all told). The location was then unreachable by phone for the several days afterward when I tried repeatedly to call in order to rectify the errors (I ultimately had to go through UHaul's central team).

Rowan B. 
Rating:
5.0

Good customer services..

Wole B. 
Rating:
5.0

Everyone was great at this location. I think the rep's name was Sierra and she went above and beyond.

Traci F. 
Rating:
4.0

Customer did not leave a comment.

Kyle O. 
Rating:
5.0

I have never have this experience with you guys! I rent 4-5 time since last year. I wish I discover this location before. Employees were so kind and friendly and explained very good the process! How come same company does have great service in one location but other location feels like totally different brand?

Simay D. 
Rating:
5.0

The truck itself was a very bumpy ride. The shocks could be replaced.

Erik H. 
Rating:
5.0

Customer did not leave a comment.

Jordan K. 
Rating:
5.0

Customer did not leave a comment.

Jill S. 
Rating:
4.0

Staff was great, the company overbooked reservations but the staff made sure most of us got out of there with a vehicle.

Cliff M. 
Rating:
3.0

Explain the expectations and return of equipment more upfront.

Casey W. 
Rating:
5.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

Great customer service. I would choose this location again even over closer locations.

henry B. 
Rating:
5.0

Best customer service from this location. Never had a problem. Thank you guys so much

ALEXIS C. 
Rating:
4.0

Customer did not leave a comment.

Sathish Kumar K. 
Rating:
3.0

Store didn't open until 9am. Supposed to open at 7am. Truck was dirty inside and out. I rented from this location because it is closest to my home.

James G. 
Rating:
2.0

They hooked up my trailer and did not know what they were doing. My car almost came off of the trailer. When I dropped off the uhaul in colorado the guy was apalled at how it was hooked up

Hanna G. 
Rating:
5.0

great customer service from beginning to end. Thank you!

matt D. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
4.0

I know it was a very busy time and the workers were all doing a great job at being efficient and moving everyone in and out of there the best they could, but they were a little unfriendly and kept telling me I couldn't park somewhere, but were not helpful telling me where I could park. Overall, I was able to get in and out of there with my truck or dropping it off quickly, which was great, but the staff was just slightly abrasive.

Kathryn L. 
Rating:
4.0

I called and someone told me that they had changed my reservation time, but apparently never put it in the computer. When I arrived, they had given my truck away. The people at the location were kind and did their best to help us out, but this made for a very stressful moving day.

sara M. 
Rating:
4.0

Staff were very professional in spite of handling a very large volume of customers! The call-back people were very helpful as support to the on-site team.

brian G. 
Rating:
5.0

Ciara was super helpful and organized- really great service!

Sara S. 
Rating:
5.0

Ciara Smith was extremely helpful! Great employee!

Hannah P. 
Rating:
1.0

The agent on the Uptown location treated all the customers horribly. It was biting how horrible the Saturday morning shift was with the other agent without even talking to the customers. The agent did not give me the right vehicle and made me wait for about an hour standing in line. She mentioned there's no way for her or the company contact me when the car will be ready

Juan V. 
Rating:
2.0

Both workers at the counter were rude to customers.

Melanie M. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

The man (Sox tattoo) who helped us by directing us to our van and equipment is amazing!! Was always nice and seemed to really hustle to grab things which I appreciated on a busy day like Memorial Day weekend. Can't be understated how much better and quicker the experience was with him around.

Kyle C. 
Rating:
1.0

At drop off, I was charged 10 gallons of gas for a 3.1 mile trip. Also, I was charged a $30 service charge for the tank being less than 1/4, but the tank was actually 3/8 full which was confirmed by picture at drop off. I will be filing a fraudulent charge claim with my bank.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Judith M. 
Rating:
4.0

The left rear tire is low on air 23 psi but the front desk lady is okey I have to have it filled with air and wasted money and 10-15 minutes of my time.Otherwise the customer service are very accommodating and flexible, very good.

joel F. 
Rating:
5.0

Customer did not leave a comment.

Kelly J. 
Rating:
1.0

They guy whose name is Alijay Jenkins, had overcharged me for lower fuel level when I returned the truck. I have a receipt where I fueled it more than it was during pick up. And didn't even apologizes for his issue, instead he just give me a number to call it in the next business day. I also will leave a review everywhere about that guy. IF I didn't noticed that in my receipt, I could overpaid for $55! They still didn't return my money, so I have to spent my time to get my money back because of that guys fault. TERRIBLE CUSTOMERS SERVICE!!!

ILGIZ B. 
Rating:
5.0

Customer did not leave a comment.

Nelson M. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

The employees working were extremely helpful and patient.

Nicholas T. 
Rating:
5.0

The app is very cumbersome and slow. Could be my phone connection at the location, but everything else worked fine and only the app took a long time to load every page.

Christa C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Thanks to the girls that took care of my rental. Ciara and the other girl were very helpful and very friendly. Thanks

Edgar C. 
Rating:
3.0

I was definitely charged for additional gas, and I was so careful to make sure it was where it was when I got it. So, getting charged an additional $10 was not enough to complain but more than enough to warn others of the shoddy business practice.

DREW G. 
Rating:
3.0

There was a line of 10 people ahead of us and only one associate behind the counter. We waited for over an hour to be helped and we already made a reservation online prior.

Nick F. 
Rating:
4.0

Customer did not leave a comment.

Jason L. 
Rating:
4.0

Customer did not leave a comment.

Olivia T. 
Rating:
2.0

It's in a great location, but after sub par servise and reluctantly answering the few questions I had, the rep behind the counter said a tagline of “rate us five stars on yelp for the phenomenal service you received”….it wasn't anywhere near phenomenal and was incredibly forced. Yes, 7am is early for us all, but if your job is to help and answer questions the bare minimum could be done.

Joseph B. 
Rating:
5.0

This was one of the smoothest, easiest rentals I have ever had! You guys did great! Thank you!

Richard W. 
Rating:
3.0

Customer did not leave a comment.

Sara A. 
Rating:
5.0

Nina was great, at the time all alone, but she was pleasant and helpful!

Craig F. 
Rating:
4.0

If you change my pick up location, text me that information instead of texting me I need to call you. I called you back and waited online for 90 minutes before being hung up on. Consequently I showed up at the pick up site that I scheduled and there was no truck for me.

Ryan M. 
Rating:
3.0

The truck was too old, I couldn't take to the trip I rent ir for. Plus they cadge me doble!

Jose C. 
Rating:
2.0

Customer service was very very bad as with lady who realized the truck.

Gideon A. 
Rating:
5.0

Both of the uhaul employees who helped me with my Truck and Trailer rental in the morning were exceedingly helpful, courteous and speedy. It was a great experience!

Erik P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
1.0

The first truck I went to borrow had an oil leak inside the driver seat, the second truck they lent me had a weak battery that died on me. I ended up having to wait an hour and a half for someone to assist me. An absolute nightmare of an experience. I was very dissatisfied.

Aaron A. 
Rating:
5.0

This is the best U-Haul in the area. They always have trucks, and the staff are always pleasant and do their best to accommodate whatever your needs are. They also really try to help you leverage anything you can do online to make your visit as smooth as it can be. Moving is stressful enough as it is and the staff here understand that and do their best to get you in-and-out as quickly as they can.

Andrew C. 
Rating:
4.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Lance B. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Online return process

Yusef T. 
Rating:
1.0

Horrible customer service. Was told I could change my drop off location on the phone and then when I went to pickup the U-haul they told me they weren't able to.

Jacob H. 
Rating:
5.0

Staff was incredibly friendly!

David V. 
Rating:
2.0

There wasn't anyone available to help hook up the trailer. I was on my own.

James I. 
Rating:
3.0

Very rude when I came to drop off truck after a long drive and move.

Aaron T. 
Rating:
4.0

Customer did not leave a comment.

Megan M. 
Rating:
5.0

You all get 100% from me when it comes to customer service I didn't get the guy name who helped me with my truck but he was very professional and helpful he was making sure my windows was correct before I drove off lot I really appreciated that.

Nicole P. 
Rating:
4.0

I drove 6.8 miles with this vehicle and that's it. I put a gallon of gas in the tank and was still charged an $8.40 gas charge. I called and was told it would be refunded but still haven't seen that happen. I even stopped by the store and they said they couldn't do it in store which infuriated me. They sure as hell were quick to “instore” charge me for gas I already put in the tank but can't see to correct the charge after

William H. 
Rating:
5.0

Great customer service, overall great people!

JOSE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariah M.  |  Overall Experience 
Rating:
5.0

Management - in particular Rasheed, was very customer focused.

Vincent A.  |  Overall Experience 
Rating:
5.0

Superb

Rafiu A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin K.  |  First Impressions 
Rating:
5.0

Cute male attendant.

Jamal G.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

sunja m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike P.  |  Overall Experience 
Rating:
5.0

The service I received was great; I now love U Haul. I still hate moving, but love U Haul!! Thank you!!

MARC L.  |  Overall Experience 
Rating:
2.0

Submitted my check out and a month later it has not been processed and after making calls to make sure this is taken care of all I’ve received have been pre lien notices and additional charges.

gustavo R.  |  Overall Experience 
Rating:
5.0

The staff were very helpful and friendly The facility is well maintained with easy access

VINCENT O.  |  Overall Experience 
Rating:
5.0

It was an easy and smooth transaction. Christopher was very personable, and answered all my questions in a professional manner. Location is very convenient for me. Thank you!

Michelle A.  |  First Impressions 
Rating:
1.0

If I could give a ZERO rating I would!!

Sean F.  |  Online Move In 
Rating:
5.0

Customer service and support staff were extremely helpful.

Stephen M.  |  First Impressions 
Rating:
5.0

Wow I love it here!

Haley C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth M.  |  First Impressions 
Rating:
5.0

All the ladies working in this branch are superb, very attentive, efficient with their duty. Am proud of them.

esther f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy S.  |  Overall Experience 
Rating:
5.0

Wlll kept facility, easy but secure access. Helpful staff who made storing, and moving our belongings hassle free. I would use this facility again!

William B.  |  Overall Experience 
Rating:
3.0

Wait time was inconvenient

Estelle F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Logan S.  |  Overall Experience 
Rating:
5.0

The free month was amazing. I had to move in kind of a hurry, so it was nice to be able to toss some things away to worry about later. I had some unexpected time off of work and was able to go in. A sort through my things. 10/10 experience :)

Stefanie W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES D.  |  Overall Experience 
Rating:
4.0

When selecting my unit online the image of the space I purchased showed two Mattresses and an exercise bike and boxes. The space was big enough for these items however the door to access that storage room was too small to fit anything through?? Had to leave my mattresses sitting out because we were there after hours after traveling all day. Very misleading image you should fix that probably

Micah K.  |  Online Move In 
Rating:
5.0

I'm a value customer... I used U-Haul services as much as I need too. I also. Love all the items you have provided for the customers ; to make our service better. Clean facility , The washrooms, U-Haul bag , U-Haul car charger, U-Haul. Locks🔐, ect. I appreciate the. Respect. That U-Haul workers have for one another , and how well they work together to service all of the customers. When I leave after they service me; I can tell they're. Working hard and Doing they're Best. The Best customer service experience ever. Moving is Hard enough.. You can tell the Uhaul workers... I appreciate the service , I appreciate the kindness

Darlene S.  |  Overall Experience 
Rating:
5.0

Andrea and jimmy were great and helpful!

Cameron R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Valerie P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Renee O.  |  Overall Experience 
Rating:
4.0

The overall move-in experience has been great. Reserving online was a breeze and the storage unit was ready to go when I arrived at the facility. My storage unit has a few spider webs and a rusty hole in the ceiling but doesn't look like anything is leaking through it so it doesn't bother me that much. I would recommend this storage facility to a friend/family.

Lisette S.  |  Online Move In 
Rating:
5.0

Stored my daughters belongings here for a year. Worked out very well. Staff was friendly and helpful. Especially Andrea. Outstanding person and employee.

Samuel A.  |  Overall Experience 
Rating:
3.0

Upon retrieving all items from unit rodent excrement was found throughout unit and on furniture.

Christina J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demetrius C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN S.  |  Overall Experience 
Rating:
5.0

I had a really great experience renting a storage unit. I wanted to see a unit before I signed up and the staff was so friendly and took the time to answer all of my questions. They let me know about deals that I wasn’t aware of and made sure I got everything I needed. Great customer service.

natalie n.  |  First Impressions 
Rating:
1.0

Horrible Rat infestation!! The rats left their poop & food all over unit #225. Not only was this disgusting but the rats ruined an Ethan Allen chair & got into my boxes leaving poop everywhere!! Numerous requests to address this problem were ignored!! Calls & emails weren’t returned. And upon my checkout I found out THAT NO NOTES WERE MADE of my complaints. This Rasheed should be fired!! I’m filing a claim against Uhaul for physical damage to my things & will seek emotional damages as well!! FURTHER, there have been homeless people hanging out at the entrance to this facility for YEARS!!!

Jan W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUKE S.  |  Online Move In 
Rating:
4.0

There were rat droppings in my unit. I had to throw some stuff away due to it. The staff was helpful and friendly. I just think things should be done to help with rodents.

Janet V.  |  Overall Experience 
Rating:
5.0

The staff was friendly and very helpful. Thanks for the great customer service.

Jerad K.  |  Overall Experience 
Rating:
5.0

The woman who worked with us at the front desk was outstanding! Very friendly, had a wonderful personality. She went through everything we needed to know about our storage unit. UHaul should give her a raise!! Her name is MICACLA BAUTISTA. UHaul is very lucky to have this young lady as an employee.

Jennifer G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

John A.  |  Overall Experience 
Rating:
4.0

Staff was very helpful. The unit I was assigned was locked, but staff was really helpful getting me a new one and it allowed me a speedy move in that I'm grateful for. Pretty happy overall

Christopher N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

leola r.  |  First Impressions 
Rating:
5.0

Awesome & attentive general manager ...helpful staff...super clean facility. Five star experience with this location for both storage and moving.

Suzanne S.  |  First Impressions 
Rating:
5.0

Awesome staff!

Jeffrey C.  |  Overall Experience 
Rating:
4.0

I was satisfied with U-Haul's service and resources.

Ronald R.  |  Overall Experience 
Rating:
4.0

N/A

Garrett I.  |  Overall Experience 
Rating:
5.0

Gentleman I worked with was beyond exceptional with service. Only downfall was that all the units of the size I wanted are taken so I had to go for a larger unit.

James C.  |  First Impressions 
Rating:
5.0

From start to finish, everything went well. Both the truck rental and the storage unit rental was made easy for me. Very helpful and knowledgeable staff, clean, quick, and we'll priced.

Andrew S.  |  First Impressions 
Rating:
5.0

Good experience with storage for a few months, no issues.

Adam M.  |  Overall Experience 
Rating:
5.0

Very nice staff!!

Joseph G.  |  Overall Experience 
Rating:
5.0

Staff at this location were especially helpful.

jean-marie m.  |  Overall Experience 
Rating:
5.0

The staff at the Uhaul Moving and Storage of Uptown was amazing. Rasheed, the manager, and his team went above and beyond to ensure that our use of the storage facility was easy and stress free.

Cailey H.  |  Overall Experience 
Rating:
5.0

Fast, easy, professional

jon w.  |  First Impressions 
Rating:
5.0

Fast, helpful, knowlegable, and friendly

ED C.  |  First Impressions 
Rating:
5.0

extremely helpful and patient with picking storage

Eric H.  |  First Impressions 
Rating:
5.0

Great service.

Zeynep O.  |  First Impressions 
Rating:
4.0

Despite their crazy busy day everyone wss pleasant and professional.

Maria F.  |  First Impressions 
Rating:
5.0

Really good.

Godfred A.  |  First Impressions 
Rating:
5.0

Each experience with uptown uhaul has impeccable. The staff are friendly and helpful and the prices are reasonable.

Emma M.  |  Overall Experience 
Rating:
4.0

I used a storage unit for two months and when I came to empty it out a I found out I had a few rats in my unit that used the bathroom and chewed on my stuff. I do have a picture of the droppings and

William K.  |  Overall Experience 
Rating:
1.0

There were rat droppings all over my bins inside of my unit. Broken glass outside of my unit and the hallways smelt of pee. A group of men were constantly outside of the entrance, I never felt safe.

Beth T.  |  Overall Experience 
Rating:
5.0

The staff is very friendly and accommodating! Thank you for your service!

Emily D.  |  Overall Experience 
Rating:
5.0

Check-in process was easy. U-Haul employee was great to work with. Unit was clean and seemed very secure.

Adam M.  |  First Impressions 
Rating:
5.0

Thank you!

Heather B.  |  Overall Experience 
Rating:
5.0

You guys need more help

Laverne D.  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff.

chad K.  |  First Impressions 
Rating:
5.0

I was very satisfied with my services....

jalayne a.  |  Overall Experience 
Rating:
3.0

Overall good experience

EDGAR H.  |  Overall Experience 
Rating:
5.0

That guy i think hos name is Andreas...with the glasses and big ears. He is a great worker....well in need of some sort of raise or sum. Exceptional work. And he's super cute.

Andreas M.  |  Overall Experience 
Rating:
5.0

Thank u

Patricia E.  |  Overall Experience 
Rating:
5.0

Best storage facility in the city.

adem m.  |  Overall Experience 
Rating:
5.0

Safe and convenient way to store things while I was traveling

COREY C.  |  Overall Experience 
Rating:
1.0

The front desk employees were slow and didn't care. One guy watched another guy slowly enter my information and then at the end tells him "that computer doesn't work" won't go back if i can help it

praveen a.  |  Overall Experience 
Rating:
1.0

Storage locker was too small, and also damaged (a deep trough in the floor caused me to trip several times, damaging my furniture).

Jacob H.  |  Overall Experience 
Rating:
5.0

The truck was ready on time and ready to go and they were exceedingly helpful when organizing storage units.

Collette L.  |  Reservation 
Rating:
1.0

My furniture was destroyed from water damage and rodent feces. My apartment is now filled with this disgusting furniture due to needing to show the insurance company the damage.

MICHAEL S.  |  Overall Experience 
Rating:
1.0

A N-I-G-H-T-M-E-R-E. NEVER AGIN!

STEFAN N.  |  Overall Experience 
Rating:
5.0

very good service.

david d.  |  Overall Experience 
Rating:
5.0

I had a very pleasant experience at this location, with both truck rental and storage facilities. The staff was helpful and accommodating, and answered all my questions in a friendly manner!

Stuart R.  |  Overall Experience 
No reviews have been submitted for this location.

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