The staff was very helpful even though they were busy. Larry was very helpful in adding another unit for me. It was a great experience and if you want a great place to store your memories and history go to this location.David H.
Customer Reviews for U-Haul Moving & Storage of Tallmadge
Tallmadge, OH 44278
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Staff was helpful and friendly.tina c. | First Impressions
El cliente no dejó un comentario.Darren H.
I would like to specifically call out Larry and Beth (or Maryanne - I apologize for not being 100 percent; Larry can please confirm who should get credit for their customer service actions. I had rented from another location online who just lied as to what they had available and when and the evening before decided to switch. The agent on the phone was nice but in a hurry to get off the phone with me. I had to then call the Tallmadge location and I reached Larry. He was so kind, helpful and understanding. He explained what they could and could not do but in a respectful way. But the really appreciation was that he and Beth (Maryanne) called back!! Yes they called back and took the time to update me on a change and what to expect. They did not have to do that yet they went the extra mile to be kind and help me further. I will again drive a little further to rent from this location rather than the one closer to me. So you want to know what you can do to improve... allow Larry and Beth to be trainers and train others across the U-Haul organization! I truly hope Larry and Beth get credit for what they do.Jeffrey B.
Larry was very friendly and helpfulSheena H.
El cliente no dejó un comentario.Stanley V.
El cliente no dejó un comentario.Pauline P. | First Impressions
I reserved the U-Haul for the Kent location they made me pick up in tallmadge I said I wanted to drop off in Kent and they made me drop off in tallmadge then charging me for extra miles after I did not want to use the tallmadge location the Kent location is a block from my house !MARY T.
Personable, efficient, and well run. Truck was in exceptional shape too. Every person we interacted with was professional and the store was extremely clean and well stocked. Very impressed & have shared with others the experience. thank you & your team!Mila S.
Was a very easy process and the staff was excellentMELISSA M.
El cliente no dejó un comentario.Jessica M. | Online Move In
El cliente no dejó un comentario.Patricia O.
El cliente no dejó un comentario.LaToya B. | Overall Experience
El cliente no dejó un comentario.Eileen R.
First, you screwed up my reservation time. Which put me back 7 HOURS. Then the lady who called to try to fix everything was very disrespectful.CASEY E.
El cliente no dejó un comentario.LEONARD W.
El cliente no dejó un comentario.Leonard W. | First Impressions
El cliente no dejó un comentario.PHILLIP G.
The staff was friendly and helpful, takes the stress out of moving.Robert D. | Overall Experience
The staff was helpful and knowledgeable.Robert D.
El cliente no dejó un comentario.Paul F. | First Impressions
I was told by the worker I would receive a refrigerator dolly because he was â€œout of regular dolley'sâ€. Then as we walk out, he sees a regular dolly, and then gives me it. No problem. The problem came when I got the bill and I revived a charge for an appliance dolley I never used, or was given.MATTHEW K.
El cliente no dejó un comentario.Mary D.
The malfunctioning garage doors, rude clientelle blend to form a lousy environment. No one seems to careTed M. | Overall Experience
Separate check outs for equipment rental reservations and for customers renting a new storage unit.Dave M.
El cliente no dejó un comentario.Christopher T. | Overall Experience
Central Reservation Issues resulted in Issues...RAYMOND S.
3 of 5 bay doors were brokenSUSAN S. | Overall Experience
El cliente no dejó un comentario.John K. | First Impressions
Excellent customer service and great staff. Would do business here with a smileWILLIAM B.
El cliente no dejó un comentario.CHRIS F.
El cliente no dejó un comentario.DANIEL M.
Danielle was extremely helpful and enthusiasticDavid S.
Check engine light was onADRIANA D.
El cliente no dejó un comentario.Charles H.
El cliente no dejó un comentario.Jeremy D.
Your worker beth is amazing!!!! Keep her forever lolAmanda C. | First Impressions
Great customer service ðŸ‘ðŸ¿CHARLES M.
El cliente no dejó un comentario.Timothy D.
Wash the windshield before the rentalRichard K.
I reserved a uhaul 8 days in advance only to be told the day before moving that I would have to go to cleveland to pick one up and not even the size I reserved..tallmadge where I reserved it was 5 minutes from my house to pick up...not driving a hour to get a uhaul when I rerved one down the road...and customer service was brutally rude.i had to settle for a 10 ft truck when o ordered a 15 dy truck..needless to say I had to make extra trips ...absolutely unacceptable...especially when they said they tried to call me the day before when they had a phone number on file that i never heard of in my lifeRodney B.
They gave really great service they were really nice and the storage facility is very clean and well maintained except something is wrong with the garage bay doors so you have to park outside in Caddy your stuff in with a dollyMary R. | First Impressions
El cliente no dejó un comentario.Stephen H. | Overall Experience
Everything was great. But. Phone service is horrible til you get someone on the phone. Then very helpfulRobert S.
El cliente no dejó un comentario.Anthony T. | First Impressions
Got in, hooked up and on my way with ease.MARK J.
Nothing, Danielle is AWESOME!!!Darrick J.
Let customer now they must have someone that has a different address phone . someone you don't live with!!!!!!!!!!!David m. | First Impressions
El cliente no dejó un comentario.Charles B.
Manager was completely rudeRAFAEL L.
truck was nicer than i expected, comfortable and though a HUGE vehicle, easy to drive. friendly, knowledgeable staff, very helpful.Tammy F.
El cliente no dejó un comentario.SETH D.
Not well lit, not enough signage or information about rules. I used the unit 3 times to bring furniture in and out and used side doors closet to my unit not bay doors. I was there for 2-3 hours each time with commercial moving companies. No one ever said I could not use the side doors that were unlocked with no signage. When I was ready to move out completely the doors were pad locked. I asked why. The manager accused me of breaking into unlocked doors and putting units at risk. She yelled at me and was completely rude. Customer service is poor and slow . Your location should take responsibility for lack or locking your own doors , putting up signs that say emergency exit only or signs that say specific doors can not be used. I am not a thief and do not appreciate the service I received and will never use Uhaul again.Michelle E. | Overall Experience
The guy that help me was very helpful and friendly and I thank him very much it's hard to find good stuff like that he gets five stars from meCharisse M. | First Impressions
Danielle was very friendly!Philip Z.
Great experience DanielleRobert D. | First Impressions
Nothing the girls that was working were awesome quick and professionalMark W.
Danielle was very helpful and polite. She made the transaction much easier.Kashona T.
El cliente no dejó un comentario.ANN P.
El cliente no dejó un comentario.Rev Nathaniel Y. | Overall Experience
El cliente no dejó un comentario.Yvonne C.
Danielle was sÃºper right down to business exceptional customer service My go to if needed in the futureSandra P.
El cliente no dejó un comentario.AARON W.
Dannielle Hileman went over and above expectations showing me the size of desired unit upon reserving and also with touring/locating the unit and procedures of access the day of rental. She is an absolute fem to this company!brenda s. | First Impressions
El cliente no dejó un comentario.Taylor M. | Online Move In
None, maybe have more then one person working, but that dude rockedâ€¦JAY H.
El cliente no dejó un comentario.Tammy A.
El cliente no dejó un comentario.debbie k. | Overall Experience
Was good Experience how to improve sent two me to load and unload lol thanks for great placeWILLIAM F.
The place was clean and even has a convenient restroom.Lori B. | Online Move In
I called this morning, and Danielle was busier than a one-armed wallpaper hanger, but was very personable on the phone. She was able to accommodate my last minute request and I was on my way in no time flat. Returning the equipment was easy peasy, too! I will definitely be back whenever I need a rental!Cynthia A.
El cliente no dejó un comentario.monica w. | First Impressions
El cliente no dejó un comentario.Christina J.
El cliente no dejó un comentario.Robert M.
Nothing comes to mindANITA J.
Bay door doesn't always open up on arrival as it is supposed to. Manager is not the friendliest of people to deal with. All other workers have been nice. One time someone's unit was open and their things were spread across the main hall so you couldn't get through. No one seemed to be doing anything about it.SUSAN F. | Online Move In
El cliente no dejó un comentario.Aaron S.
El cliente no dejó un comentario.kenneth a. | First Impressions
El cliente no dejó un comentario.Demetria D.
Dannielle and her staff were excellent! I thought I needed a 10' truck for my move. After some talking with Dannielle she heard what I had to move and recommended the cargo van. I was skeptical about the space that it had but after looking at it and hearing that it had a cheaper mileage rate I decided to go with the van instead. Not only was the van perfect for what I needed, but I was able to save money on my move because the moving professionals here at this store knew their craft. She even offered a storage unit. I don't need storage but since I live in the neighborhood it's nice to know I have them as an option. I will definitely be using this new location in the future.JONATHAN H.
El cliente no dejó un comentario.Rebecca G. | Online Move In
Nothing. Everything was top notch.JAMES L.
El cliente no dejó un comentario.Rebecca G.
Vehicle needs windows washed on inside. Move-in was excellent.Bonnie T. | First Impressions
El cliente no dejó un comentario.Carolyn J.
El cliente no dejó un comentario.Brenda K.
El cliente no dejó un comentario.Melanie C. | First Impressions
Not sure my mileage was correct. But service was goodWilliam G.
Danielle was very helpful, courteous, and professional. Everything was explained in detailDavid B.
El cliente no dejó un comentario.Duane W.
El cliente no dejó un comentario.Brenda K.
Nothing. I had a great experience. Dannielle went above and beyond to make sure that I understood pricing, pick-up and return times, and charges for gas. I will definitely be returning to this location for all my moving and storage needs!Theresa H.
El cliente no dejó un comentario.Michael Y. | Overall Experience
I love you guys thank you for all the access #DanielleDARIUS P. | Online Move In
Everything was perfect.Dannielle H. | Online Move In
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.James G.
El cliente no dejó un comentario.Cole M.
El cliente no dejó un comentario.DANIEL B.
El cliente no dejó un comentario.Laura D.
The wait was long and they took a customer ahead of me because they seemed to know them.David M.
El cliente no dejó un comentario.Kevin Q.
Tail light and blinker was out but the sales woman gave me a discount because of it.Jessica B.
El cliente no dejó un comentario.Zhexi L.
El cliente no dejó un comentario.CHAD K.
Very professional and accommodating. Nothing improve; great service.Gerardo H.
El cliente no dejó un comentario.Michael S. | Online Move In
We reserved a dolly but when we went to pick up to informed there were none available. It would have been helpful to know ahead of time so we could have planned accordingly.Jason L.
El cliente no dejó un comentario.Rev Nathaniel Y. | First Impressions
El cliente no dejó un comentario.John O. | First Impressions
Wonderful customer service and friendliness. Danielle went above and beyond to help us with our moving needs. Thank you for making this stressful process so much easier.Dana G.
El cliente no dejó un comentario.TONI Y.
My only issue is the estimate miles I drove we're more than My actually miles driven yet some how I was charged more and not lessâ€¦.. kinda weird if you ask me.JASON G.
El cliente no dejó un comentario.Shannon P.
Help them there have items (vehicles as well as tools tools & space) that are reserved in person as well as online available. Online reservation made for truck, dolly & space made-only the truck was available. I was told to go around town to find dolly. Who has time for that on moving day? A few days later, in person reservation made for truck & trailer. When it came time to pick up, we arrived to be told we had to go to a different location for truck and a third for trailer. When we arrived the two trailers on hand were not road ready/ lights did not work.DONNA D.
Everything was perfect.Dannielle H.
I have been using UHaul for over 40 years. This was by far the worst experience I have ever had with a Corporate owned location. The general Manager was rude, condescending and I feel was disrespectful and racially targeted me as a customer. When I provide my phone number my name and prior address popped up in your system. I told her the address on my driver's license was current and correct. She insisted she could not and very loudly Would not rent to me unless I provided her and â€œcontact personâ€ in her words â€œIn case we can not reach youâ€. I had told her I would only need the truck for maybe two hours. And that the cell phone number I gave her was the best way to reach me. I told her I have always used UHall and that I had never been asked for a personal reference or a contact person in the event she could not reach me. I went so far as to ask her if it was a new policy as I had never experienced it before. She refused to explain and began to raid her voice. I asked her not to raid her voice as I was just asking the question so that I could understand the request. I am a 63 year old home owner who was leaving my $50,000 car in the parking lot and I make in excess of $200,000 a year. She had no knowledge of that she was just upset that a black man Challenged her buy asking a simple question that she could not or would not answer. She should be either demoted, reprimanded, fired or given some type of Diversity training at best. I will take the time to use social media and my voice within the community to let people know that they will not be treated with respect as a person or customer at this location. I asked her is she was part of the ownership of the location. She stated that she was a stock holder so yes she was â€œan ownerâ€! No company owner â€œin my vastâ€ experience would treat a potential client with such disrespect. I will only use UHall if there is zero options available! If I am forced to use your company I will never step foot in that location again. Danielle Hileman is the rude, ignorant and unqualified to work in a service industry where she will have direct contact with customers!Lee H.
El cliente no dejó un comentario.David K.
When I arrived there were two sales associates helping one customer that I quickly determined was just price shopping a rear hitch and had no intention of buying it. I sat waiting an additional 15 minutes and then when they took my name for my prepaid reservation , they reviewed the rental with me. The woman GM had a bowl of food/soup sitting on the count which I didn't think was very safe with the Covid-19 preventions that are required, plus that gives an unprofessional image. The GM listed everything and didn't mention the hand dolly and furniture dolly which I had reserved also. I asked about them and she stated " we haven't had them for months". Really?!? So when I made the reservation over a week prior to the pickup date, why didn't it say not in stock at that location?? The GM seemed unaware of my rental reservation and only looked at it when I was finally waited on. That was very odd as every other U-Haul location I have used in the many prior moves knew everything about my reservation and it was ready within 5 minutes of walking in. I have never had a location manager act so non caring about me as a customer and not having what I had reserved. I tried to hint that to her but she was more interested in running to get the truck and then came back in the store and said "ok there's your truck". It was left running with it only in Park - she didn't set the parking brake - an she is a GM?? Really?!? She didn't take me out to the truck and make sure I knew how to operate it - luckily I did. She said, "you should get a text with questions and pics of the truck. If ok just push the accept button - Oh so its all self service now? I checked the truck and when I lifted the rear door there were no furniture pads as I had ordered and at least she had them. So I had to go back in and ask for them - yet again poor customer service. Also, she was training a new hire which was fine but when I had a question, she had to answer it anyways - so after I was forced to wait on the customer just price shopping hitches, then you as the GM wouldn't make sure I received good customer service? The new hire still could have learned by watching her process my reservation - poor management decision. The last thing that just topped off my very poor customer experience was when I asked my the reservation was including an additional day as I told her that I would be dropping it off same day in PA. She said as she was literally running out the door to get the truck, "its an all inclusive price". I stated so I am paying for an additional day that I won't be using the truck - she gave the same scripted answer. Really?!? So I am not notified that you will not be able to supply a hand cart and furniture dolly even though you knew for months that you haven't had any (according to your statement when I asked during check in) - again Really?!? So I am a multiple time repeat loyal customer to the U-Haul brand and I am obviously upset about not having the hand cart and dolly I needed plus the rental total made no sense - Yet I was made to feel like I had no choice and was not offered any reduction on the total price. Is this how U-Haul does business now? Really?!? I prepaid $161. and the answer I received for the very poor service received was "its an all inclusive price" - not acceptable. I have been in the management of service business on a national scale for over 30 years - if I or one of my managers acted this way to a customer it would be there last day. Business must be really good for U-Haul dealers and they can afford to lose customers. Won't ever deal with this small town, low quality service center. I wonder how many other customers U-Haul has lost because of the way this 'GM' is poorly managing customers. Very poor in my opinion. I am sure Budget, Enterprise or Penske will enjoy my business moving forward...James H.
Truck was not removed for over 24 hrs after I first noted it was ready for removal from my property where it was blocking my garage, as no-one was dispatched. It took one text and two calls before the Truck was removed and then the trailer was not removed. This required yet another follow up. Help transferring between trucks due to the break would have been expected, or an offer of credit towards my rental. Instead I have to call multiple departments to have the correctly handled. The entire rental charge will be disputed with my credit card provider if a refund is not made due to how poorly the situation was handled. To top things off, i was sent an additional charge for late return of the trailer that was not removed in a timely manner and that I had no way to tow once the truck became disabled.SHANNON H.
El cliente no dejó un comentario.Kelly S.
The employees were very friendly & helpful.RONALD G.
Customer service was awesome!! Great prices.LINDSAY T.
El cliente no dejó un comentario.REGINALD N.
El cliente no dejó un comentario.Matthew F.
Outstanding end to end moving experience from Uhaul - moving supplies, truck rental, storage space. Efficient and courteous personnel in all stages, and good value for money. Online experience kept all the info in one place. I'd highly recommend.Mark L. | Online Move In
Team was great. Especially the manager.RICHARD M.
El cliente no dejó un comentario.Lane D.
Everything was ver nice- just took a long time for the paperwork!SUSAN S. | First Impressions
El cliente no dejó un comentario.debbie k. | First Impressions
Extraordinario servicio al clienteMary G.
The Manager was very helpful and a joy to deal withMichael L.
Everyone was very friendly and courteous. Would definitely use againdebbie K.
I first reserved a 10' truck for moving a bedroom suit. When I got into the truck, I could NOT start the truck. I had my mom get in and they key would not turn for her either. I played with the key, pushing it in farther, pulling it out, jiggling it. Nothing worked. When I went back into the store, it was empty - no customer, no worker. I called and called and called. 10 minutes. No one answered the phone. I found a business card with a cell phone listed and called that number. She had the worker's cell phone # and contacted her for me. But before the call ended she told me the truck worked, I just didn't know how to start it. So by now 15 minutes have passed. The worker came back after she was called on her cell phone. I told her the truck would not start for me and I wanted a Van instead. By now it was 3:45. I was there at 3:00 for rental, but there was an older male customer in front of me that took an additional 15 minutes before I could be served. So from 3:15 until 3:45, I was still there trying to get a vehicle that I could drive. Instead of switching to a Van, the worker promptly went outside and walked to the 10' Truck that would not start for me. It took her awhile, but she got it started. She said you had to pull the key out more. By this time, I was so upset and shaking, I didn't want anything. I told her it was Bad Omen, and there was no way I was taking that truck, that I couldn't even start. I had to get something. (I saw postings in the truck to take out of tow gear--the worker should have told me how to do that.) She finally switched rentals to the Van. The van was perfect, but I was so upset and trying to calm myself down for the next hour so I could drive and take care of the move. My mother was in her car waiting for me to leave. All in all the van was perfect. Everything fit. It was a pleasure to drive. I won't drive anything bigger than that. I'm glad I didn't change the Trip Odometer - that was used for the mileage (3,300). Or they wouldn't have known how much to charge me for mileage. I pointed out to the return worker that the true mileage was much higher (65,000). She thanked me for pointing out the error.DEMETRIA D.
She was very under staffed. She was friendly and helpful but had people waiting.Catherine K. | First Impressions
Poor customer service. It took me a hour to drive to the location and pick up the truck and back to the moving location.I called to confirm my pickup time and was put on hold for a long period of time I hung the phone up.The rep didn't have enough experience to find the move to zip code .Jeffrey V.
El cliente no dejó un comentario.Kimberly F.
El cliente no dejó un comentario.Jeffrey R. | Online Move In
Wonderful service. Do nothing. Just keep it the way it is. I am serious. Kind regards: Mohammad SamavandiMOHAMMAD D.
Have the vehicle by the door, not all the way across the parking lot, ready for the customer when it is reserved ahead of time. Acknowledge the customer when they walk in.TERESA H.
Registered online but the onsite person said the unit was reserved for someone else and had to go through the registration process again.Joseph T. | Online Move In
Very good experience !Michael Y. | First Impressions
The software is generally good but seems to require entry of data that you just took a picture of I am sure you are working on this to make the ap even more efficientDaniel M.
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