Have the vehicle by the door, not all the way across the parking lot, ready for the customer when it is reserved ahead of time. Acknowledge the customer when they walk in.TERESA H.
Customer Reviews for U-Haul Moving & Storage of Tallmadge
Tallmadge, OH 44278
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Registered online but the onsite person said the unit was reserved for someone else and had to go through the registration process again.Joseph T. | Online Move In
Very good experience !Michael Y. | First Impressions
The software is generally good but seems to require entry of data that you just took a picture of I am sure you are working on this to make the ap even more efficientDaniel M.
El cliente no dejó un comentario.Alan W.
Move over to the store areaFrederick M.
Slow internetANTHONY H.
Nothing very pleased.HAROLD D.
El cliente no dejó un comentario.BETH M.
Staff was very helpful and very polite.WILLIAM D.
Customer service was helpful and appreciated the rental to get furniture from Wayside furniture to my home . Returned the van at 530 just after they closed. Followed the instruction on U-Haul.com/share and placed keys in the drop box at the front . All the employees went home when I was there at 530 pm yesterday. I rented the van for 5 hours basically. Will rent again from there. Excellent service !!CLAIRE D.
Need signs for bathroom when you come in the storage area. Other than that easy accessTERRY M.
I have used UHaul many times in the past. It has been, for the most part, a great experience. The time before this when I rented a truck, the gas level in the truck was LOWER than the contract said. I went back in the tell the man about the difference. He told me the contract was already written up & there was nothing he could do. So when I took it back I put enough gas that it was at the actual point on the gas gauge as when I got in the truck. When I took it back, I told the service rep about it, a different one, & she said that was fine. THIS time I rented, I learned to take a picture of the gas gauge. Also when I got 2 blocks from where I was moving from, the truck broke down in the middle of an intersection. I couldn't get it to turn over no matter what I tried. It was DEAD. I was in that intersection for over an hour, waiting on a tow truck. Even though I called road side assistance as soon as it happened. After the tow driver got there he pulled it out of the intersection, he went to start it & it kicked right over. I was glad it did, but I got VERY stressed waiting for him to show up & get me out of the intersection.CYNTHIA D.
El cliente no dejó un comentario.Paul F.
This place was in shambles. Kind of sketchy. Outrageous guidelines. Can't return truck anywhere but at this location. I'll pass next time and go with PenskeJeremy C.
El cliente no dejó un comentario.lee G.
El cliente no dejó un comentario.RALPH H.
El cliente no dejó un comentario.Khiry C.
Nothing really. Customer Service was Absolutely Fantastic. I would Recommend your. Business 2 anyone thank you.TIMOTHY H.
Every thing goodGANGA P.
El cliente no dejó un comentario.ANNA I.
El cliente no dejó un comentario.THOMAS K.
Wrong keys in the truck at pick up. Forced to wait until open to get proper keys per customer service advice. Lady who opened the store was angry and mean. Poor experience. Whole experience put our move 2 hours behind schedule.sean F.
El cliente no dejó un comentario.John T.
The truck we rented smelled like smoke HEAVILY. It was quite disgusting. I really liked the contactless checkin but at the same time, there was no one to tell or someone to record about the smoke issue. When I went in to to get the keys the woman working there was completely clueless about the contactless checkin. That part was a pain. I would use this location again for pickup truck rentals because it is so close to our house.Matthew W.
El cliente no dejó un comentario.KATREENA L.
The staff is very professional and the location is great! The truck was easy to drive and very clean! I will continue to use your U-Haul services! ¡Gracias!DARLA B.
El cliente no dejó un comentario.DONNA M.
Extremely friendly as well as promptANGELA M.
I used the auto pick up which could have ran smootherAndrew B.
The biggest problem i encountered was our reservation was made. But the person who was supposed to be openning shop was over half a hour late so we werebstuck waitingKyle J.
They made a mistake on the milage, I used less then I was charged for.robert W.
Verify the vehicle condition. I was told and it was written on the sheet that the tank was full of gas. When I was about to leave the site in the vehicle I saw that the tank was less than half full.. Other than that,very good serviceHarry S.
El cliente no dejó un comentario.Belinda W.
Very good and nice staff there Great location tooDANNY E.
El cliente no dejó un comentario.JUDITH J.
This was a most excellent experience. The staff was very nice and helpful. I will use this Uhaul service again. Gracias.PATRICIA H.
I did a late nihht after hours drop off wouldsuggest better lighting in parking lot and bett signage from road other than it was grestJay B.
El cliente no dejó un comentario.JASON G.
Excellent customer service. They even called to let me know I left my car window down. Great service, the pickup truck was great. Smooth pickup and drop off!GREGORY M.
The attendant did a wonderful job explaining the process, and my options.Steven Z.
El cliente no dejó un comentario.Mary C.
Reserved pick up at Cuyahoga Falls location. Resevation moved by the proactive Cuyahoga Falls manager to Talimadge location but he gave me the address of your Akron store not the Talimadge store. Wasted time and money driving to multiple locations per you staffs directions. Staff at Talimadge did their jobs but were not pleasant. I asked for a 10% discount to compansate for the run-a-round but the request was denied.charles B.
El cliente no dejó un comentario.Sean B.
El cliente no dejó un comentario.joseph B.
Oil the big doors that open in back.ANTHONY C.
Excellent customer service.James I.
El cliente no dejó un comentario.ricky Y.
Nothing, great as is.RODNEY K.
The app was very slow, taking 2-3 minutes to do each picture with full reception. App also locked up when I was paying. I had to drop the keys and leave because I had somewhere to be and it was taking forever. When I got home I saw the email that payment had gone throughCody P.
Rental of trailer was easy and quick. Customer service rep was friendly and knowledgeable. Would rent from this location again.john W.
This location was great. But we reserved one from the tallmadge Avenue store, and when we got there, they had no trucks. Will never go there again. That is unacceptable! We were moving today, and this was not cool at all. Not well staffed and didn't have a truck, when we had reserved it a week ago.Richard H.
Listen to the audio. Messed up literally every aspect of this rental. Then when I tried to get the issue resolved Brennan got an attitude out of nowhere. Fortunately another store in Canton has good employees and we're able to get things resolved because they're actually competent.Robert D.
Uhaul comes thru again, you can never go wrong, they get the job doneDAVID S.
Salesman was very efficient and knowledgeable. In and out in about 10 min or less. Very happyMARK D.
El cliente no dejó un comentario.Harlen S.
El cliente no dejó un comentario.ChaeLa S.
No one there...2nd time I'd been to this location with no one there. I locked the truck & dropped the key in the slot...Truck still sitting in the same spot 2 days later. & UHaul charged me for 57 additional miles when I only had 46 additional miles.David G.
i will never use uhaul again, this location turned me off.Adam O.
The two young ladies were very personable and professional. The van we rented was clean and looked like it was brand new. Wouldn't hesitate to use them again.Kevin F.
El cliente no dejó un comentario.John F.
El cliente no dejó un comentario.Darren W.
The app didn't work. It wouldn't allow me to take pictures. By the time I got ahold of a customer service representative and had to finish my pick up via email it was over an hour to get my truck which messed up our moving schedule.Kelly K.
El cliente no dejó un comentario.Steven G.
there should more people like that young man told everything that we had to know.THANK YOUSandra H.
Excited about the new location!Joseph C.
Additional Services at this Location
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