Fast and friendly checkout. Awesome truck and fair deals
GLENDA RCustomer Reviews for U-Haul Moving & Storage of Tallmadge
Testimonials From Recent Customers
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The woman that helped me was very nice and accommodating.
HEAVEN WThere is a worker name Dave, he is extremely rude and left an impression that will last forever. He tried to ask me to leave after dropping off my U-Haul without a receipt, he was so angry to the point another employee had to assist me. She was the complete opposite. Dave makes me afraid to go back to the Tallmadge location.
KENADEE WGreat service by agent
JACK EMore staff for less of a wait
ADAM SKeep the two young ladies on your staff. They were excellent!
DON DAlways a privilege
MARTIN SNothing! Danielle is a pleasure to work with!!! I could easily do the check in on my app but I'd honestly prefer to work with Danielle!!! She deserves every bit of a raise!!
MARQUITA RThese girls know what was going on and got right to it
JAMES VThe staff was very helpful and friendly
SARAH MThe covered trailer leaked. I was moving furniture, and it got wet.
SIDNEY GDanielle was very pleasant and efficient.
GENE Ycheck in with friendly staff.
JON WAbigail was great and personable at return!
MATTHEW HAll good, thank you
RICHARD SDanielle and Alyssa are totally awesome!!
KATHLEEN SThe uhual leaked so bad it ruined items I had inside . They never came to check if marks scuffs dents anything was on truck before renting it out ( I did )
Meisha BDidn’t have the dolly I paid for, back of truck was dirty and full of leaves
SUZANNE NThe person who took my reservation told me the wrong price.
ANTHONY DAlysia and Danielle are amazing. Very good customer service and experience. A breeze
GLORIA HVery friendly staff and efficient.
BEN SNice young lady working the inside front counter. Equally nice young lady working the outside delivery of trucks to customers. Both women were very polite and clearly liked their jobs. Would rent a UHaul from this location again.
DEAN WThe staff was always so very helpful and accommodating. Always pleasant to talk with during ph conversations even when they were very busy. Never rushed ans Always made sure questions were answered. I have recommended this storage facility to many people.
Pauline P | Overall ExperienceThe manager Charlie (field manager) was the best customer service I've received in a seriously long time. Dave, (evening guy) was equally great to work with.
STEVEN TEverything was good.
KRISTINE CN/C
JAMES GLarge parking lot and facility. The female attendant who came outside to inspect and check-in the returned truck was very friendly and efficient.
Robert HI have rented from the Tallmadge location several times. The same woman has provided excellent service for me most of those times. She is great at her job, knowledgeable and is very efficient while also caring for the details. It's clear that she understands great customer service.
SCOTT LYou guys overcharged me for a vehicle that was returned in fuel correctly
ROBERT K.
LINDA TGood service all around. Happy to have you guys close by.
JAMES BDid a great job excellent service
TAMEISHA S | Overall ExperienceThe associate was professional and efficient. She was pleasant to work with.
WILLLIAM HThis Uhaul location was great to deal with. Box trailer had new tires and towed great.
GARY JDanielle was very nice upon my return. For some reason or another the AC on my rental stopped working during my use....no matter, she comped me on the backside....TYVM Danielle, much appreciated!! Super clean facility btw, very nice.
ALAN NI reserved my rental truck for 7am. Once I got there the facility was closed which caused a delay with the moving company. I was not able to get my time extended with the movers and ended up with a $100 loss
JONTE JThe people here were polite. They answer all my questions I asked.
WILLIAM MDanielle was very knowledgeable and helpful
SUSANNA SOur lady Brittany F was very helpful, and knew her job very well, very friendly I don't see that anything was needed to improve on, everything went smoothly
MICHELLE SI can't imagine going anywhere else for dependable & affordable moving and storing needs...and the staff is wonderful too!
DAVID PThe young lady was VERY friendly, knowledgeable and got me in and out in a relatively quick manner. We need all young adults working with the public to carry themselves the way she did. Thanks, Ed
Kareene hAgain a 2nd person helping and signage telling people what to do if you're dropping thing off rather than waiting in line with people picking up equipment. The one person at the desk finally said something to those of in line that we could do something different if we were just dropping off equipment.
John KThe truck needs a tuneup; it had a miss in the engine . Poor fuel economy!!
LEROY HAll good no problems friendly staff
RONLD SI will rent here again. No problems quick and easy. Great place
WILLIAM HVery nice staff.
DANIEL HBooking a reservation is the best way to go. There were 10 people in line wanting to rent and there wasn't anything available.
SEAN WThe Mgr was rude. She said my debit card was declined 2 times, but worked the 3rd time. Was to be $65 which is what I signed to be deducted. Instead she deducted $140. Bank said it was her fault.We had to file a dispute with our bank and will take up to 10 days to get it resolved. Not happy at all
Brenda PThe staff was very helpful! Facility was clean and secure! Would definitely use U-Haul again.
Hannah P | Overall ExperienceI’m very happy with the tallmadge location Danielle was very patient she deserves her flowers
AMBER GVehicle provided the means to move the goods to the location including a same day return of equipment as planned. I did advise the agent upon return, however, of a possible transmission issue that may need attention. In the meantime, the service I received from the agents was both professional and courteous.
GREGORY ZCharles was quite helpful, and accommodating, as was another woman at the checkout counter whose name I cannot remember! Definitely recommend!
WILLIAM Mrates are a bit high the employees were friendly and helpful with all info needed
DENISE TMy rental had no AC on the hottest day of the year and it should be stated when purchasing that the small trucks (10") have wheel wells to contend with which makes loading more complicated. I would of upgraded if I knew that.
Heather VCheck in and check out were a breeze, the attendants were very helpful and nice.
DAVID Bmanager was rude and gave me hard time about refund cause i selected wrong location . still don't know whether or not my $85.35 will be returned to my card or not.
Christian O | Overall ExperienceThe only negative was there was a small water leak in the roof of the uhaul so my couch got a little wet and some boxes had moisture but I got lucky it didn't cause any real water damage and movers were great and got all items on time and they were fast and efficient
Scott BOnly downer is a bigger unit not available. Maybe later down the road. Great staff, great facility. Thank so much for being there for my needs.
David P | First ImpressionsDanielle H. Was definitely a pleasure to work with, been dealing with her for 3 years and have not had any issues dealing with her…she's actually accommodated me many times. I appreciate and value Danielle H. She deserves a raise!!!
Marquita R | Overall ExperienceDanielle at this uhaul store was terrific. She is personable and very helpful. Glad to r commend her and the to haul store in Tallmadge!
MARK K | First ImpressionsI just want to say that Dannielle was very helpful and her customer service was excellent. Also having a great smile alway work.
PATRICIA C | First ImpressionsI moved out on the 11th of last month it was due on the 11th I'm getting notices in late charges and fees saying I still have storage for this month and when I just called up there I was told that I have that I wasn't able to move out with the mobile app but yet that's what I did and they don't have any record of me being in there but I'm still getting late notices and charges and the person working there he is rude and disrespectful
DAVID S | Overall ExperienceI would rent space here again. It was convenient and secure & good value. Staff was always available & helpful.
rachael s | Overall ExperienceI move haul and store a lot over my lifetime and always count on Uhaul
SHAWN B | Overall ExperienceVery poor customer service. No empathy or compassion.
Sidonie W | First ImpressionsRoof leaked twice into my unit. Manager was rude and argumentative. Insurance company was unreasonable. I was never reimbursed for the damage to my items - they wanted me to surrender everything that was damaged while paying me pennies on the dollar for my furniture. I ended up spending money to get items repaired. Other staff were very helpful and professional. Beware of this facility Tallmadge, Ohio - it is not in good repair. I would be surprised if this review shows up anywhere!
Susan F | Overall ExperienceKeep up the good work
Sharon E | Overall ExperienceService Manager was professional and very accommodating. She went above and beyond to assist me in any way possible. I would recommend this particular UHaul to anyone who wants great storage and rental service. Thank you Danielle Hileman
Rose S | Overall ExperienceDannielle & Donny at the Tallmade location are great. I have used the services & facility for quite some time they have always been great helpful & understanding. Thank you!! Both.
MARK S | Overall Experienceno hidden charges, easy sign up, clean and easy to access site, very helpful and friendly staff.
Mark K | First ImpressionsI would recommend that you pay the bill for storage unit by cash.
Linda M | Overall ExperienceI would definitely recommend this storage facility to my family if needed. My mom's items were stored properly until she took them out.
Tameca C | Overall ExperienceHad the unit for a week. Never moved anything in and needed to cancle. Still charged me full $130
Brian S | Overall ExperienceDonny helped me out in a big way. He was patient, kind and over communicative. I just love him and Danielle. This will forever be my location mostly because of them. Keep up the great work
Stashia C | Overall ExperienceEveryone was so friendly and helpful. We had an issue with a keycard an it was corrected promptly. Other than that we have no problems over the months that we weee there. Very professional!!
Gregory B | Overall ExperienceGreat experience, thank you!
AMANDA D | Overall ExperienceThe staff at this location were wonderful. They always went above and beyond to help in any way they could. Each interaction was a pleasant experience no matter who was working.
Jorie J | Overall ExperienceThere was a woman who helped me out and was amazing Danielle was her name I think. Give her recognition and maybe a raise it's hard to find great ppl and you have one. Please let her know. I indefinitely did. If I got her name wrong I asked for a job she gave me a card and asked if I could move my CRV and I did promptly. She'll know as soon as you mention those things. Thanks again.
Stashia C | Online Move InClean, secure and convenient. Would definitely recommend this storage facility to anyone! Plus it's in the old Kmart building, bonus!
Devin H | Overall ExperienceWhat a nice storage facility. Danielle that works there is awesome and helpful and very knowledgeable. They have several metal carts to use. I was very impressed with Uhaul and they have been around for a long time and they know what they are doing. They do a great job.
Joy S | Overall ExperienceThe key card thing is kinda hit & miss wether it works or not. A keypad would be much easier.
Eric V | Overall ExperienceI ordered a 10x10x10 and received two smaller units instead. I am certain it was due to what units were available, but I was not given an option to opt out of this option when ordering the space, and it's technically not what I ordered. It is still the same amount of space(maybe even a bit more, I didn't measure). However, it is inconvenient needing two doors, two locks, and two keys. It also changes the way I can store my things considering the doors are much smaller.
Matthew S | Online Move InFriendly staff.
BRIAN M | Overall ExperienceAll the staff was very nice could enter in any time I wanted to never had a problem thank you
Jeffrey M | Overall ExperienceThe clerk was shot and nasty with me She did even explain about the alarm Just what else we need to buy or pay for
WILLIAM C | First ImpressionsI was unable to use the storage due to logistics. But Donny was very nice and friendly.
Geralyn T | Overall ExperienceShe's good!!!
Rev N | Overall ExperienceStaff was very unprofessional, slandering and name calling and speaking obnoxiously loud in front of a line of customers. Went as far as to skip myself and my wife while we're were at the counter next in line. Considering sueing for character defamation
Quinton B | Overall ExperienceNo issues. Very clean and safe.
David H | Overall ExperienceReally good to there customers
JOHNATHAN V | Overall ExperienceI would like to thank all especially Danielle, for being so nice about everything.
goddess d | Overall ExperienceThe manager of the uhaul on South Ave is not friendly and rude
Lachelle B | Overall ExperienceVery helpful and efficient
Linda M | Overall ExperienceGreat storage no complaints
richard h | Overall ExperienceDave was extremely helpful in making sure I had the right size unit and showing me how to access building and unit.
Suzanne A | Online Move InBeth was wonderful and very friendly. She explained everything well.
Cynthia C | First ImpressionsThe monthly fee was expensive but we were satisfied with our choice for storage. Our unit was very clean and very convenient.
TODD R | Overall ExperienceStaff friendly and helpful made moving and storage very easy. Great team.
JW H | Overall ExperienceVery caring and helpful, although I had a hardship BethAnn, Danni and Donnie took very good care of me and my needs. If I ever need storage I'd go here again.
Diamond W | Overall ExperienceThe front desk people will customer service exceeded my expectations.
Rickey B | Overall ExperienceMy storage unit had a leak from a protruding pipe which could have damaged my belonging, which maintenance should have known about before renting out that storage unit.
Louis R | Overall ExperienceKeep up the good work
Sharon E | Overall ExperienceI have received 10 emails in less than 12 hours asking me to do this survey. That is to many times!!! ¡Gracias!
felicia s | First ImpressionsBethann is wonderful and understood my situation, was kind and offered suggestions on how to handle the crisis I was in and my desire to make things as right as possible regarding my storage unit. The number of times I tried to express this to Danielle was pointless, she was cold and didn't care - not that my issues are her issues but personal issues prevent payments from being made. If she is so worried about collecting funds, she might want to up her customer service to be like Bethann. And furthermore, had the lock been removed from my unit in OCTOBER, when I was caught up, I would have been moved out then but getting Danielle to do anything to help in this situation so I could move out of the unit was impossible. Want better reviews? Be more like Bethann.
Stephanie D | Overall ExperienceGreat service
Jim W | First ImpressionsThe prices keep going up as well as a big hole rt bu my unit with usually mud and puddles of water and it's very nasty with trash and tje lighting socks outside
Latasha G | First ImpressionsVery friendly and very helpful and knowledgeable very clean facility would recommend anyone if they needed storage
Denzil B | First ImpressionsStaff was very nice and helpful. Check in was flawless and facility was immaculate. Some roofing leaks in the storage isles made the floors a bit slippery the day I checked out but the water didn't get into my unit or damaged anything. Trucks ran well . Thanks for your helping in my move back to my hometown after 14 years !!!
Thomas F | Overall ExperienceThe outside unit didn't have enough lighting between the 2 rows. Customer service couldn't have been any better at the facility. The team is a REALLY good group of people that excel in customer service.
William R | Overall ExperienceThe GM there was awful. I had called a week prior when the GM Danielle was not there and asked the employee to leave a note to have her call me back before I was billed again for a unit I was not using. I ended up getting billed again a week later with no phone call. Then the GM proceeded to mock me and excercise some of the worst customer service skills I've seen in my life when I decided to call in again. She hung up on me twice because I started to get upset with someone that wasn't willing to put the effort in to help me as I'm being charged $148 for something I was not using. Her attempts to explain the reasoning were poor and very vague. The unit itself isn't bad but if you can avoid having to interact with this individual I would. I made it maybe 2 sentences into our phone conversation before she became hostile with me and I had been very calm and very clear about why I was calling with no anger to my voice to start off with. She did nothing but escalate the situation and make things worse for both of us. I will not be returning solely based off my experience with Danielle. I'd suggest a different position if you can't keep a calm manner with customers and learn de-escalation skills. I would not want you as the face of my business.
Tyler L | Overall ExperienceThe staff are super amazing
Mussa O | Overall ExperienceEverything was immaculately clean and very well organized. In fact it even smelled clean. I rented the unit online and got a free lock. It was super easy to rent online, if I could do it, trust me, you could too. The bathrooms, like everything else, were spotless. And there were plenty of moving carts by the door as soon as you walk in. I highly recommend this location. It was a great experience.
Bryan Z | Online Move InReservation system was complete disaster. I was moving from another state made a storage reservation and when I arrived I was told no unit of that size was available. A complete disaster of a rental system. The staff argued saying reservations are not a guarantee. When I pull in with a 20 foot truck load I expect service and guarantee.
James K | First Impressions