Customer Reviews for U-Haul Moving & Storage of Sun Lakes

6,922 comentarios

24908 S Arizona Ave   Sun Lakes, AZ 85248
(Entrance Southbound on Arizona Ave before Riggs Rd & WB on Riggs)

(480) 883-3065

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(480) 883-3065

24908 S Arizona Ave
Sun Lakes, AZ 85248
(Entrance Southbound on Arizona Ave before Riggs Rd & WB on Riggs)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Artur C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason F.  |  Online Move In 
Clasificación:
5.0

I thought because I returned a unopened package of blankets that I would have not been charged for the full price.

PAMELA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Takira J. 
Clasificación:
4.0

Between the time I rented the truck/trailer I received 10 texts and 2 phone calls from U-Haul. This is extremely distracting and UNSAFE! What the hell do they think people do with the trucks that they rent? I had to load a truck and a trailer, drive 1300 miles, unload the contents, and return the equipment, all in 5 days. I don't text and drive, nor do I talk on the phone while driving if I don't have a hands free set-up, but I sure can get pissed-off while driving, and U-Haul accomplished the latter! I was supposed to drop the equipment off on Thursday at/before 9 am. They're txt/calling on Monday morning and throughout the next few days asking if I'm gonna make it! I finally told them to wait until 9 am on Thursday, go out on the lot and see if the truck & trailer were parked there. If it was, they would know I made it on time. If it wasn't, they would know I didn't. That is the answer they were seeking for the 4 days prior. FYI I returned the equipment to the destination I said I was going to and which was on the contract on Wednesday afternoon prior to 5 pm, 16 hours earlier then the 9 am requirement the following morning. The attendant was very polite and helpful checking me and the equipment in, and I have no problem with any of the people working at the lots. Thursday afternoon, I received yet ANOTHER phone call from U-Haul, wanting to know when I was going to return their equipment. I asked who and where this person was calling from and was told from a U-Haul center about 50 miles away from the destination I had actually dropped off at, and which was on the contract! As with most companies the past 20 months, the workers at U-Haul do a pretty good job, while the non-workers in management have their heads up and locked! I will NEVER RENT FROM U-HAUL EVER AGAIN!

DAVID S. 
Clasificación:
5.0

Nothing, your staff was great, products available, no wait time. 100 % satisfied

JIMMY D. 
Clasificación:
5.0

The team was very helpful, walked me to the unit, and showed me how to access the codes. Very close to my home which is important. Very nice group.

Dana M.  |  First Impressions 
Clasificación:
5.0

Great customer service nothing needs improvement. She was friendly and explained the process to us. Would definitely use it again

KYLE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS H. 
Clasificación:
5.0

Extremely helpful and very efficient at checking me in, and getting us rolling on off loading our truck! I will be recommending this storage place to my colleagues at Keller Williams, as we're always on the lookout for moving support. Thank you for your help.

Terry W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ASELA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEIDI H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick M.  |  Overall Experience 
Clasificación:
5.0

I have now rented three times from this location and everyone has been extremely friendly and helpful

TERESA T. 
Clasificación:
5.0

I tried to use the mobile app pick-up option, but it did not work, and I had to go inside & repeat the reservation process. Very annoying, but the clerks were very helpful & calming. I walked out a very satisfied renter.

RALEENE M. 
Clasificación:
5.0

Javier was fantastic. Polite , attentive and went the extra distance . Dakota was also accommodating to meet our needs for extra time and a slight mix . Awesome team down their .

THOMAS B. 
Clasificación:
5.0

Not much I can think of.

Lars H. 
Clasificación:
5.0

Every person that I dealt with at U-haul, was helpful and so friendly, whether over the phone or in person. Your company made a very hard job (sorting through 20 years of "stuff") much easier. I highly recommend U-haul for any moving needs.

Mary E C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sean C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTI L. 
Clasificación:
5.0

Xavier was very helpful, he rented me a trailer hooked it up and had me out the door in 10 minutes. He was very nice and professional!

TERRELL A. 
Clasificación:
5.0

Awesome staff, everyone I spoke to were professional and took care of all my concerns.

JOAQUIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER J. 
Clasificación:
5.0

The Folks at this site are friendly and courteous. I was in and out in less than 15 mins! I will always come here to rent a trailer or truck.

RUSTICO O. 
Clasificación:
5.0

Excellent customer service. Very friendly and helpful.

DANIEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ceciella C. 
Clasificación:
3.0

With the exception of a sales person who kept me waiting in line, experience was ok. This guy whose name starts with D... called another sales person (girl) and asked her to help a women in line who was standing behind me and when I asked about it, he had no answer.

Gaurav B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark O. 
Clasificación:
3.0

Charged me for 2 gallons of gas , I filled it more than when I picked it up , very disappointed

Peter S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth P.  |  Overall Experience 
Clasificación:
4.0

Employees were great. My only disappointment is that I could not really use a furniture dolly as the bed of the trailer has too many groves and is very narrow compared to what I expected. I understand that the company has made trailers more narrow so that the average car is not wider, but I was hauling with a truck and would rather had a wider bed. Gracias

TERESA T. 
Clasificación:
4.0

El cliente no dejó un comentario.

STANLEY M. 
Clasificación:
5.0

They forgot to put the dolly in the truck and we had to go all the way back but other than that is was a pleasant experience.

COURTNEY C. 
Clasificación:
2.0

Too small for RVs and camper trailers; they try to squeeze too many units into a small area. Because the area is so small, it is very difficult to back a 30' trailer into the spot, especially with a 21' truck besides, and all the while trying to avoid the structure poles, other units on each side, and the motor homes or trailers parked on the opposite row. We tried but had to cancel our contract and go to the much bigger Uhaul place on Hunt Road in SanTan.

Philip B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manfred D. 
Clasificación:
3.0

After being sent to 2 different places we ended up here. Satisfied with this locations service, however my overall experience was horrible. Still waiting for a call from management from Uhaul.

DONNA C. 
Clasificación:
5.0

Very good and quick to work with!

JAMES S. 
Clasificación:
5.0

Very friendly staff. The recommendation of Brothers in Arms moving help was greatly appreciated.

HANNAH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sreenivasula Red D. 
Clasificación:
5.0

Dropping off the equipment was quick and easy.

Lynn C. 
Clasificación:
2.0

El cliente no dejó un comentario.

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
5.0

This location is on point.

Jerry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JODI P. 
Clasificación:
5.0

Great friendly customer service. My motorcycle trailer was not in perfect shape but it got the job done

CARLOS L. 
Clasificación:
5.0

The engine light was on since I picked up the truck, and was on all day. I informed the store at the end of the day and they said they knew about it. I would have liked to have known so I did not think I was damaging the vehicle or thinking I could not drive it.

Kyle M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

Friendly staff. Helpful. Definitely recommend.

BRIAN K. 
Clasificación:
5.0

Nothing, it was perfect!

FEDERICO T. 
Clasificación:
4.0

We really needed to drop off at a location that was close to our home. We were called and told we needed to return it to this location and it was very inconvenient and out of our way.

NICHOLAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUANITO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

YILUN Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave D. 
Clasificación:
3.0

Next time when you rent your vehicle please ensure is full tank. When I was doing refuel the gage did not work properly and it filled fully and did not show me 7/8 th of the tank

Arun R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet M. 
Clasificación:
5.0

Staff were excellent. Totally customer focused. Great job. Outstanding

LAWRENCE F. 
Clasificación:
5.0

I always have GREAT customer service , thank you to your staff and keep up the great work....

jason f.  |  Overall Experience 
Clasificación:
5.0

Prompt attention from the staff and a well planned space for driving in and out to return U Haul trailer was appreciated.

Christen E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAY U. 
Clasificación:
5.0

You're already doing it hard work friendly clean welcoming as you enter asking in what way they can help you

EDY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBBIE Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TED R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE W. 
Clasificación:
5.0

Excellent service.

Lori D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bonnie K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
3.0

When the container was picked up from my house, we were not contacted beforehand and it was picked up early. Therefore the unit was not completely ready to move and was taken to a staging location across the city. I called and was on hold with that location for much too long and never spoke with a representative. The facility didn't have public hours do I was unable to put the last few items in my container or adjust any furniture pads. Additionally it would be helpful to give the physical address of the store the unit is at so when picking up (often in a new, to the customer, place) the address can be easily added to a gps service.

Ceara N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABRAHAM O. 
Clasificación:
1.0

Just fill up the tank. I worked in rental car business. So I know how the less than filled tank is additional revenue generation opportunity for an unsuspecting client. I will never ever rent from UHAUL again !

AMIT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT O. 
Clasificación:
5.0

El cliente no dejó un comentario.

HURLEY J. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFF I. 
Clasificación:
5.0

I love using this location, it's clean and the employees are friendly and efficient. The equipment is always clean. My only issue was with the mobile app when trying to return the vehicle after hours. The app would not save the required photos of the mileage and fuel gauges, and I could not complete the return. I left the key in the drop box. I recieved my emailed receipt from the company ehnthey opened the next morning. Effecient! Thank you.

Mercer L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WESLEY G. 
Clasificación:
1.0

This service was overall awful. I will be putting in a dispute.

Kaleea L. 
Clasificación:
5.0

Overall great service And value from U-Haul.

steven B. 
Clasificación:
3.0

Was rented a motorcycle trailer that was missing a rear corner ring for use in securing my motorcycle. Staff mentioned knowing that it was missing upon my return.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin T. 
Clasificación:
5.0

Convenient!!!

HOWARD S. 
Clasificación:
5.0

Esteban at Sun Lakes was great. Other employees and people on the phone, not so much. It took 3 different people to get my UBox there; the first two didn't even enter transfer orders. But Esteban was great and got it all figured out for me.

Darin A. 
Clasificación:
5.0

The Sun Lakes location itself was great and the employees gave great customer service. I don't have any issue with the Sun Lakes location. However, when I made the reservation back on Sept 23, I was supposed to receive a call from the Queen Creek location off of Hunt Hwy on Sept 24 around 6PM. We never received a call. If we did, no message was left at all. I then called to confirm that I would have the trailer that I needed at the Queen Creek Hunt Hwy location because we needed it close to home. When I called, I got a completely different location and the lady was rude and kept saying under her breath "this is frustrating" like I was bothering her by calling. She said U-Haul does not have a trailer to pickup at the Queen Creek/Hunt Hwy location and that I would have to travel to another location that was much farther away from my house. I told her I needed to pick up the trailer at the Queen Creek location due to my daughter's birthday plans that same evening. Her attitude was bad and seemed like she didn't care that no one called me to confirm the location a week before. She said there was nothing she could do. I hung up and called the number to the specific Queen Creek location and got another different location in Chandler. I talked with another employee who didn't care that the Queen Creek location didn't have my trailer I needed and didn't care that no one called to confirm a week before. I told her that I had plans already for the evening and that is why I needed to pick up the trailer in Queen Creek at 4PM. She had the gall to say that I shouldn't make plans around picking up the trailer. My plans were for my daughter's birthday that I can't change. That was a ridiculous thing to say and very unprofessional when U-Haul messed up and didn't even call me to arrangement for pickup in Queen Creek. I also told her Sun Lakes was far to drive from where I live and then she proceeded to tell me in a sarcastic tone that "it is only 12 miles". That is far when you already had plans for the evening. My suggestion is that U-Haul actually calls the customer a week before and LEAVES A MESSAGE FOR THE CUSTOMER TO CALL BACK. It is simple and would solve a lot of headache.

JOEL H. 
Clasificación:
5.0

Not applicable, c/o after hours

SANFORD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHANIEL T. 
Clasificación:
5.0

I was impressed by the efficiency and pleasant attitude of all I interacted with including the original location I called who arranged the p/u at this location Great work U-Hual.

ROBERT V. 
Clasificación:
5.0

I would, and did recommend this U-haul place. In fact, my good friend booked a trailer rental the same day I rented one.

PORFIRIO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON D. 
Clasificación:
5.0

Good flexible service.

DEREK P. 
Clasificación:
5.0

I made my reservation on-line, smooth and simple. When I arrived the store manager got me checked in and was on my way in 15 minutes. Awesome! The return process was also perfect! Thanks! A+A+A+

TIMOTHY L. 
Clasificación:
5.0

They were very quick and expediated us leaving our UHaul! Great location as well!

Betty W. 
Clasificación:
5.0

Great people

PAT Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIRK R.  |  Overall Experience 
Clasificación:
5.0

Very nice people at the store and would definitely use this storage unit again if need be.

Sheryl M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin B.  |  First Impressions 
Clasificación:
5.0

So far so good!

Jeff W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

richard d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luchana T.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabel D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward G.  |  First Impressions 
Clasificación:
4.0

Mix up with change of customer name. Corrected well by manager

walter c.  |  First Impressions 
Clasificación:
5.0

I have been renting trucks and trailers from this facility for years. I even saw them build the storage facility as I was driving by or renting a truck. I have always had an excellent experience at this facility renting a truck or trailer and now renting a storage unit. Thank you U-Haul and your excellent people. Bill

William M.  |  First Impressions 
Clasificación:
5.0

When I called regarding my reservation at a different U-Haul location and they told me my reservation was no longer valid because my spot was already taken by someone, I went into panic mode because my husband was driving back with the boat at that very moment. The staff at that other location was very cold and couldn't be bothered to try to make things right. I found this spot on a chance the next morning and called as soon as I could and spoke with Alisha Padilla who was extremely friendly and a pleasure to work with. Thank you for taking the time to listen to me and making my experience with U-Haul much better than the last one. When we got to the U-Haul location, Alisha had already left for the day, but two young men were there who were also just as pleasant and were very helpful. I didn't get their names, but they should be recognized for their exceptional customer service as well.

Michelle U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW P.  |  First Impressions 
Clasificación:
5.0

Great customer service and such a clean facility!

LISA Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  First Impressions 
Clasificación:
5.0

Very friendly staff

Don B.  |  First Impressions 
Clasificación:
5.0

Alisha Padilla called to confirm the rental. Upon our arrival she went well beyond normal customer service to make sure all of our desires were met or exceeded. Great customer service.

Thomas W.  |  First Impressions 
Clasificación:
5.0

Ashley was great

sarah b.  |  First Impressions 
Clasificación:
5.0

This facility is the best, very friendly and helpful. The other thing is I was greeted by a young man ( Larry Smith ) to rent a storage space and for such a young man he has a heck of a future ahead of him with his attitude. I will be the first to say we need this young positive attitude to continue for our future he was exceptional good job!! I also want to say when I picked up the truck the ladies behind the counter mirrored the exact same customer service. Thanks again, the Fritz family

jason f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TYREISHA M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Val V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTA G.  |  First Impressions 
Clasificación:
4.0

The gate is broke so you can't access the units. It needs to get fixed quickly.

David S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesse C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacquelyn M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  First Impressions 
Clasificación:
5.0

Lots of patience and great customer support. ¡Gracias!

Dakota J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dakota T.  |  First Impressions 
Clasificación:
5.0

Staff has always been helpful and polite

Lisa V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TED R.  |  First Impressions 
Clasificación:
5.0

Everyone was very friendly and helpful. Room was clean and up to my expectations. Check-in process was quick and easy. I would recommend this U-Haul location to anyone looking for storage.

Richard L.  |  First Impressions 
Clasificación:
5.0

Manager made things work. Excellent

luciana u.  |  First Impressions 
Clasificación:
5.0

They found me good size unit

linda d.  |  First Impressions 
Clasificación:
5.0

Nice friendly staff and they went out of there way to make sure I was completely satisfied.

sylvister w.  |  First Impressions 
Clasificación:
2.0

No one at counter when I got to the store. The one person who eventually showed up seemed confused and overwhelmed. I had to drive back to office to get him to take locks off storage units. Tried to c

ANDREW G.  |  First Impressions 
Clasificación:
5.0

I couldn't be happier with the wonderful way I was treated. I'm also very happy with my storage facility so the entire experience was truly a pleasure.

Danny R.  |  First Impressions 
Clasificación:
5.0

Very courteous!

Traci R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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