Customer Reviews for U-Haul Moving & Storage of Sun Lakes

6,951 reviews

24908 S Arizona Ave   Sun Lakes, AZ 85248
(Entrance Southbound on Arizona Ave before Riggs Rd & WB on Riggs)

(480) 883-3065

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(480) 883-3065

24908 S Arizona Ave
Sun Lakes, AZ 85248
(Entrance Southbound on Arizona Ave before Riggs Rd & WB on Riggs)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This is the "go to place" for us for moving and storage! Fast, and efficient staff, and helpful to us coming from out of town. Amazing how clean the storage facility is! Thank you so much.

Terry W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTIN S. 
Rating:
5.0

The experience was grade A. We never found anything that was below par. Thanks for the service.

George B.  |  Overall Experience 
Rating:
5.0

Staff was really friendly and Knowledgeable. Was in and out fast !

ANTHONY D. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
4.0

Only suggestion I have is moving the trailers. There is very little room between the parking spots and the building making it difficult to pickup/drop off trailers.

JON M. 
Rating:
1.0

The most unprofessional staff and customer service. I made a reservation on 11/25/21 for 12/4/21. When I went to pick up the truck the staff member was sleeping. He was out did not hear me walk in. The worst part is he had on a uniform that said General manager. That's scary to think if the GM is sleeping on the job what is hourly staff doing. Then he said they don't have my reservation. When I gave him my res # he found it, but followed up with I have no trucks. I had to dive 18miles away to another uhal for a truck. Then an employee from customer care called and said there would be credit and that never happened. Worse experience and service. When you call customer care to explain whst happened and let them know how you were treated nothing happens. They just put in a ticket, I know that won't be followed up.

SEAN S. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

MANOJ N. 
Rating:
5.0

Staff was excellent!

DANIEL L. 
Rating:
1.0

Customer did not leave a comment.

DALE M. 
Rating:
5.0

Large facility with a lot of rentals on sight.

Gerald H. 
Rating:
5.0

Customer did not leave a comment.

Ken S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CUONG L. 
Rating:
5.0

I believe it was Scott that helped check in my trailer return. He set up a storage unit, walked me to the unit and explained the entry and exit process. He verified the card used to enter and exit worked correctly and set up a code in case we did not have the card. He was very helpful and friendly.

GARY P.  |  First Impressions 
Rating:
5.0

Easy pick up and drop off! Very friendly staff

ANTHONY W. 
Rating:
5.0

Excellent service. Previous Manager was horrible. New mangement great improvement.

JOHN V. 
Rating:
5.0

Customer did not leave a comment.

ROY F. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
5.0

Customer did not leave a comment.

Eddie M. 
Rating:
2.0

I was charged for 2 days and my drop off time that was listed on my receipt was for an hour after my actual drop off time causing the issue. Customer service was kind and professional but someone either was dishonest or mishandled entering information in the computer. Can't recommend a place that I don't know the reasoning for this issue.

Ryan H. 
Rating:
4.0

11-29-2021 1. This "Was the equipment clean and well maintained?" are two questions: 1. no; 2. no way of knowing.

MARCIAL D. 
Rating:
5.0

Customer did not leave a comment.

JEROME S. 
Rating:
5.0

Second time at this location. Both times were excellent.

Eduardo F. 
Rating:
5.0

Customer did not leave a comment.

NANCY M. 
Rating:
4.0

Customer did not leave a comment.

carl T. 
Rating:
5.0

Staff was personable and helpful. Price is right.

AMY S. 
Rating:
5.0

Customer did not leave a comment.

DAVE D. 
Rating:
5.0

Customer did not leave a comment.

Vicki M. 
Rating:
5.0

Customer did not leave a comment.

Artur C. 
Rating:
5.0

Customer did not leave a comment.

Jason F.  |  Online Move In 
Rating:
5.0

I thought because I returned a unopened package of blankets that I would have not been charged for the full price.

PAMELA V. 
Rating:
5.0

Customer did not leave a comment.

KENNETH P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
3.0

Customer did not leave a comment.

Takira J. 
Rating:
4.0

Between the time I rented the truck/trailer I received 10 texts and 2 phone calls from U-Haul. This is extremely distracting and UNSAFE! What the hell do they think people do with the trucks that they rent? I had to load a truck and a trailer, drive 1300 miles, unload the contents, and return the equipment, all in 5 days. I don't text and drive, nor do I talk on the phone while driving if I don't have a hands free set-up, but I sure can get pissed-off while driving, and U-Haul accomplished the latter! I was supposed to drop the equipment off on Thursday at/before 9 am. They're txt/calling on Monday morning and throughout the next few days asking if I'm gonna make it! I finally told them to wait until 9 am on Thursday, go out on the lot and see if the truck & trailer were parked there. If it was, they would know I made it on time. If it wasn't, they would know I didn't. That is the answer they were seeking for the 4 days prior. FYI I returned the equipment to the destination I said I was going to and which was on the contract on Wednesday afternoon prior to 5 pm, 16 hours earlier then the 9 am requirement the following morning. The attendant was very polite and helpful checking me and the equipment in, and I have no problem with any of the people working at the lots. Thursday afternoon, I received yet ANOTHER phone call from U-Haul, wanting to know when I was going to return their equipment. I asked who and where this person was calling from and was told from a U-Haul center about 50 miles away from the destination I had actually dropped off at, and which was on the contract! As with most companies the past 20 months, the workers at U-Haul do a pretty good job, while the non-workers in management have their heads up and locked! I will NEVER RENT FROM U-HAUL EVER AGAIN!

DAVID S. 
Rating:
5.0

Nothing, your staff was great, products available, no wait time. 100 % satisfied

JIMMY D. 
Rating:
5.0

The team was very helpful, walked me to the unit, and showed me how to access the codes. Very close to my home which is important. Very nice group.

Dana M.  |  First Impressions 
Rating:
5.0

Great customer service nothing needs improvement. She was friendly and explained the process to us. Would definitely use it again

KYLE N. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Extremely helpful and very efficient at checking me in, and getting us rolling on off loading our truck! I will be recommending this storage place to my colleagues at Keller Williams, as we're always on the lookout for moving support. Thank you for your help.

Terry W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

DAVE D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ASELA M. 
Rating:
5.0

Customer did not leave a comment.

HEIDI H. 
Rating:
5.0

Customer did not leave a comment.

DAVE D. 
Rating:
5.0

Customer did not leave a comment.

DAVE D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Nick M.  |  Overall Experience 
Rating:
5.0

I have now rented three times from this location and everyone has been extremely friendly and helpful

TERESA T. 
Rating:
5.0

I tried to use the mobile app pick-up option, but it did not work, and I had to go inside & repeat the reservation process. Very annoying, but the clerks were very helpful & calming. I walked out a very satisfied renter.

RALEENE M. 
Rating:
5.0

Javier was fantastic. Polite , attentive and went the extra distance . Dakota was also accommodating to meet our needs for extra time and a slight mix . Awesome team down their .

THOMAS B. 
Rating:
5.0

Not much I can think of.

Lars H. 
Rating:
5.0

Every person that I dealt with at U-haul, was helpful and so friendly, whether over the phone or in person. Your company made a very hard job (sorting through 20 years of "stuff") much easier. I highly recommend U-haul for any moving needs.

Mary E C. 
Rating:
3.0

Customer did not leave a comment.

Sean C. 
Rating:
5.0

Customer did not leave a comment.

KRISTI L. 
Rating:
5.0

Xavier was very helpful, he rented me a trailer hooked it up and had me out the door in 10 minutes. He was very nice and professional!

TERRELL A. 
Rating:
5.0

Awesome staff, everyone I spoke to were professional and took care of all my concerns.

JOAQUIN M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER J. 
Rating:
5.0

The Folks at this site are friendly and courteous. I was in and out in less than 15 mins! I will always come here to rent a trailer or truck.

RUSTICO O. 
Rating:
5.0

Excellent customer service. Very friendly and helpful.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

Randy E. 
Rating:
5.0

Customer did not leave a comment.

Ceciella C. 
Rating:
3.0

With the exception of a sales person who kept me waiting in line, experience was ok. This guy whose name starts with D... called another sales person (girl) and asked her to help a women in line who was standing behind me and when I asked about it, he had no answer.

Gaurav B. 
Rating:
5.0

Customer did not leave a comment.

PHILIP B. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

Mark O. 
Rating:
3.0

Charged me for 2 gallons of gas , I filled it more than when I picked it up , very disappointed

Peter S. 
Rating:
5.0

Customer did not leave a comment.

MARY R. 
Rating:
4.0

Customer did not leave a comment.

Kenneth P.  |  Overall Experience 
Rating:
4.0

Employees were great. My only disappointment is that I could not really use a furniture dolly as the bed of the trailer has too many groves and is very narrow compared to what I expected. I understand that the company has made trailers more narrow so that the average car is not wider, but I was hauling with a truck and would rather had a wider bed. Thanks

TERESA T. 
Rating:
4.0

Customer did not leave a comment.

STANLEY M. 
Rating:
5.0

They forgot to put the dolly in the truck and we had to go all the way back but other than that is was a pleasant experience.

COURTNEY C. 
Rating:
2.0

Too small for RVs and camper trailers; they try to squeeze too many units into a small area. Because the area is so small, it is very difficult to back a 30' trailer into the spot, especially with a 21' truck besides, and all the while trying to avoid the structure poles, other units on each side, and the motor homes or trailers parked on the opposite row. We tried but had to cancel our contract and go to the much bigger Uhaul place on Hunt Road in SanTan.

Philip B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Manfred D. 
Rating:
3.0

After being sent to 2 different places we ended up here. Satisfied with this locations service, however my overall experience was horrible. Still waiting for a call from management from Uhaul.

DONNA C. 
Rating:
5.0

Very good and quick to work with!

JAMES S. 
Rating:
5.0

Very friendly staff. The recommendation of Brothers in Arms moving help was greatly appreciated.

HANNAH M. 
Rating:
4.0

Customer did not leave a comment.

Sreenivasula Red D. 
Rating:
5.0

Dropping off the equipment was quick and easy.

Lynn C. 
Rating:
2.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE M. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

This location is on point.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

JODI P. 
Rating:
5.0

Great friendly customer service. My motorcycle trailer was not in perfect shape but it got the job done

CARLOS L. 
Rating:
5.0

The engine light was on since I picked up the truck, and was on all day. I informed the store at the end of the day and they said they knew about it. I would have liked to have known so I did not think I was damaging the vehicle or thinking I could not drive it.

Kyle M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Friendly staff. Helpful. Definitely recommend.

BRIAN K. 
Rating:
5.0

Nothing, it was perfect!

FEDERICO T. 
Rating:
4.0

We really needed to drop off at a location that was close to our home. We were called and told we needed to return it to this location and it was very inconvenient and out of our way.

NICHOLAS L. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

JUANITO G. 
Rating:
5.0

Customer did not leave a comment.

YILUN Y. 
Rating:
5.0

Customer did not leave a comment.

Dave D. 
Rating:
3.0

Next time when you rent your vehicle please ensure is full tank. When I was doing refuel the gage did not work properly and it filled fully and did not show me 7/8 th of the tank

Arun R. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
5.0

Staff were excellent. Totally customer focused. Great job. Outstanding

LAWRENCE F. 
Rating:
5.0

I always have GREAT customer service , thank you to your staff and keep up the great work....

jason f.  |  Overall Experience 
Rating:
5.0

Prompt attention from the staff and a well planned space for driving in and out to return U Haul trailer was appreciated.

Christen E. 
Rating:
5.0

Customer did not leave a comment.

RAY U. 
Rating:
5.0

You're already doing it hard work friendly clean welcoming as you enter asking in what way they can help you

EDY A. 
Rating:
5.0

Customer did not leave a comment.

DAVE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBBIE Q. 
Rating:
5.0

Customer did not leave a comment.

Carol S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TED R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WAYNE W. 
Rating:
5.0

Excellent service.

Lori D. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Bonnie K. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

KIRK R.  |  Overall Experience 
Rating:
5.0

Very nice people at the store and would definitely use this storage unit again if need be.

Sheryl M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin B.  |  First Impressions 
Rating:
5.0

So far so good!

Jeff W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

richard d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luchana T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tom S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Isabel D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward G.  |  First Impressions 
Rating:
4.0

Mix up with change of customer name. Corrected well by manager

walter c.  |  First Impressions 
Rating:
5.0

I have been renting trucks and trailers from this facility for years. I even saw them build the storage facility as I was driving by or renting a truck. I have always had an excellent experience at this facility renting a truck or trailer and now renting a storage unit. Thank you U-Haul and your excellent people. Bill

William M.  |  First Impressions 
Rating:
5.0

When I called regarding my reservation at a different U-Haul location and they told me my reservation was no longer valid because my spot was already taken by someone, I went into panic mode because my husband was driving back with the boat at that very moment. The staff at that other location was very cold and couldn't be bothered to try to make things right. I found this spot on a chance the next morning and called as soon as I could and spoke with Alisha Padilla who was extremely friendly and a pleasure to work with. Thank you for taking the time to listen to me and making my experience with U-Haul much better than the last one. When we got to the U-Haul location, Alisha had already left for the day, but two young men were there who were also just as pleasant and were very helpful. I didn't get their names, but they should be recognized for their exceptional customer service as well.

Michelle U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREW P.  |  First Impressions 
Rating:
5.0

Great customer service and such a clean facility!

LISA Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
5.0

Very friendly staff

Don B.  |  First Impressions 
Rating:
5.0

Alisha Padilla called to confirm the rental. Upon our arrival she went well beyond normal customer service to make sure all of our desires were met or exceeded. Great customer service.

Thomas W.  |  First Impressions 
Rating:
5.0

Ashley was great

sarah b.  |  First Impressions 
Rating:
5.0

This facility is the best, very friendly and helpful. The other thing is I was greeted by a young man ( Larry Smith ) to rent a storage space and for such a young man he has a heck of a future ahead of him with his attitude. I will be the first to say we need this young positive attitude to continue for our future he was exceptional good job!! I also want to say when I picked up the truck the ladies behind the counter mirrored the exact same customer service. Thanks again, the Fritz family

jason f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Keith W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TYREISHA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Val V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTA G.  |  First Impressions 
Rating:
4.0

The gate is broke so you can't access the units. It needs to get fixed quickly.

David S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerry J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jesse C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
5.0

Lots of patience and great customer support. Thank you!

Dakota J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dakota T.  |  First Impressions 
Rating:
5.0

Staff has always been helpful and polite

Lisa V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TED R.  |  First Impressions 
Rating:
5.0

Everyone was very friendly and helpful. Room was clean and up to my expectations. Check-in process was quick and easy. I would recommend this U-Haul location to anyone looking for storage.

Richard L.  |  First Impressions 
Rating:
5.0

Manager made things work. Excellent

luciana u.  |  First Impressions 
Rating:
5.0

They found me good size unit

linda d.  |  First Impressions 
Rating:
5.0

Nice friendly staff and they went out of there way to make sure I was completely satisfied.

sylvister w.  |  First Impressions 
Rating:
2.0

No one at counter when I got to the store. The one person who eventually showed up seemed confused and overwhelmed. I had to drive back to office to get him to take locks off storage units. Tried to c

ANDREW G.  |  First Impressions 
Rating:
5.0

I couldn't be happier with the wonderful way I was treated. I'm also very happy with my storage facility so the entire experience was truly a pleasure.

Danny R.  |  First Impressions 
Rating:
5.0

Very courteous!

Traci R.  |  First Impressions 
No reviews have been submitted for this location.

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